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Panasonic UF-890 Service Handbook
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Panasonic UF-890 Service Handbook

Panasonic UF-890 Service Handbook

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See also: Service Manual , User Manual
Order Number: MGCS011102C0
H13
Facsimile
UF-890
© 2001 Matsushita Graphic Communication Systems, Inc.
All rights reserved. Unauthorized copying and distribution is
a violation of law.

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Summary of Contents for Panasonic UF-890

  • Page 1 Order Number: MGCS011102C0 Facsimile UF-890 © 2001 Matsushita Graphic Communication Systems, Inc. All rights reserved. Unauthorized copying and distribution is a violation of law.
  • Page 2 The contents of this Service Handbook are subject to change without notice. Published in Japan.

  • Page 3: Table Of Contents

    Table of Contents Specifications Table........4 Fax Function ..........4 Printer Function ........12 Maintenance, Adjustments and Check Points..........13 Required Tools ........13 Periodic Maintenance Points ....13 Periodic Maintenance Check List ...14 Updating the Firmware ......15 Troubleshooting ........17 Information Code Table ......17 Service Modes .........

  • Page 4: Specifications Table

    1 Specifications Table Fax Function Description Items Remarks UF-890 UF-885 (Reference) Main Specifications 1 Compatibility ITU-T Std. & Non-Std. (MGCS) 2 PSTN Line Port 3 Leased Line Port 4 V.24 Line Port 5 Modem Speed 33.6 - 2.4 kbps With Automatic Fallback...
  • Page 5 3 Recording Resolution Copy, Fax 406 x 391 dpi PC Printing Data 600 x 600 dpi* *UF-890 (885/895) required 4/ 300 x 300 dpi 8MB Page Memory (D-RAM) for 600dpi printing 4 Recording Paper Size Letter / A4 / Legal...
  • Page 6 Description Items Remarks UF-890 UF-885 (Reference) Power Supply 1 Power Requirement 99 - 138 VAC, 47 - 63 Hz, Single Phase 100 VAC Power Supply 2 Power Consumption ES: Energy Saver Room temperature: 77°F Standby (25°C) Sleep Mode Less than 1.2 Wh...
  • Page 7 Description Items Remarks UF-890 UF-885 (Reference) Consumable 1 Process Type Toner Cartridge *No compatibility with Yield UG-3313: UG-3313. UG-5520*: Approx. (3% Black, ITU-T Image Approx. 10,000 Multi Copy Mode Operation 10,000 pages No. 1 Chart) pages Environment 68°F (20°C), 50% RH, using A4 paper.
  • Page 8 Description Items Remarks UF-890 UF-885 (Reference) Dialing/Telephone Features 1 One-Touch Keys 2 One-Touch / Program Keys 3 One-Touch Auto Dialers 4 Abbr. Auto Dialers 5 Total Auto Dialers 6 Max. Tel Number Digits Max. Station Name Characters 8 Directory Search Dialing...
  • Page 9 Description Items Remarks UF-890 UF-885 (Reference) Reception Features 1 Substitute Reception LTR / A4: 70 - 100%, 2 Fixed Reduction LGL: 85 -100% (in 1% Steps), Top & Center Alignment LTR / A4: 70 - 100%, 3 Auto Reduction LGL: 85 -100% (in 1% Steps), Top &...
  • Page 10 Description Items Remarks UF-890 UF-885 (Reference) Certainty 1 Verification Stamp 2 Header / Total Page Print 100 Transactions / with View 3 Transaction Journal Mode 4 Comm. Journal With Image 5 Last Ind. XMT Journal 6 Power Failure Report 7 Help Report...
  • Page 11 Description Items Remarks UF-890 UF-885 (Reference) Others 1 Access Code 2 PIN Code Access PBX Access Code 3 Intelligent Redial (AI) 5 Files 4 Department Code 24 Codes 5 Energy Saver Mode USA, Canada and Germany 6 Daylight Saving Time...

  • Page 12: Printer Function

    4 IEEE-1394 Printer Function 1 Printing Size Letter / A4 / Legal 2 Bypass 3 Stapling *UF-890 (885/895) required 4/ 4 Printing Resolution 300 / 600* dpi 8MB Page Memory (D-RAM) for 600dpi printing 5 OS Win 9x / Me / NT 4.0 / 2000...

  • Page 13: Maintenance, Adjustments And Check Points

    2 Maintenance, Adjustments and Check Points Required Tools Tool Tool Soft Cloth Pliers Isopropyl Alcohol Cotton Swab Phillips Screwdriver (#2) Brush KS-660 - Conductive Grease (Available from Shin-Etsu Silicones of Stubby Phillips Screwdriver (#2) America, Inc. URL: http://www.shinetsusilicones.com) Molykote EM-50L Grease Blade-tip Screwdriver (3/32 in) (Available from Dow Corning, URL: http://www.dowcorning.com)

  • Page 14: Periodic Maintenance Check List

    Periodic Maintenance Check List The chart outlined below is a general guideline for maintenance. The example list is for an average usage of 50 transmitted and received documents per day. Needless to say, the environmental conditions and actual use will vary these factors. The chart below is for reference only.

  • Page 15: Updating The Firmware

    Updating the Firmware Like some other machines with removable EPROM (Erasable Programmable ROM), this machine is equipped with a F-ROM (Flash ROM) and an IEEE1284 Parallel Port as a standard. The F-ROM offers the flexibility of quick and easy firmware updates. The firmware of the machine can be updated with the removable F-ROM Card.
  • Page 16 2.4.4 Firmware Version HOST UF-890 V1xxxx Destination Code AU : USA / Canada Firmware Version (V1xxxx) Language Code L : A-English & Spanish M : A-English & C-French Firmware Type A : Standard B : Optional Model Number...

  • Page 17: Troubleshooting

    3 Troubleshooting Information Code Table Information Codes Code Mode Phase Description of Problem Cause 001 RCV C, D Leading edge of the recording Recording paper jam. COPY paper fails to reach the Timing Timing Sensor abnormal. Sensor. (1st cassette) 002 RCV C, D Leading edge of the recording Recording paper jam.
  • Page 18 Information Codes Code Mode Phase Description of Problem Cause 051 RCV Printer Motor is abnormal. Connector not properly COPY connected. Defective Printer Motor. Defective LPC PCB. 054 STANDBY HSYNC is abnormal. Defective Laser Unit. Laser motor is abnormal. COPY 055 STANDBY No response of LBP CPU on LPC.
  • Page 19 Information Codes Code Mode Phase Description of Problem Cause 400 XMT T1 timer (35±5 sec.) elapsed Wrong number is dialed and the without detecting 300 bps signal. START button is pushed. Telephone line is disconnected while dialing. FCB PCB (Modem) or LCU PCB is defective.
  • Page 20 Information Codes Code Mode Phase Description of Problem Cause 408 XMT Transmitter received RTN after it Receiver receives data with error. transmitted EOP, MPS, or EOM. (Line quality is poor) Receiver is defective. (Modem, LCU, etc.) FCB PCB or LCU PCB are defective.
  • Page 21 Information Codes Code Mode Phase Description of Problem Cause 421 RCV Busy Tone is detected after Remote station disconnected the sending NSF Signal. line. Wrong number is dialed. 422 XMT Content of NSF (or DIS) or NSC There is an incompatibility. (or DTC) was invalid.
  • Page 22 Information Codes Code Mode Phase Description of Problem Cause 540 XMT ECM No response after transmitting 3rd Incompatible interface. CTC or DCN received. 541 XMT ECM No response after transmitting 3rd Line is faulty. EOR or received DCN. LCU PCB abnormal. 542 XMT ECM No response to the 3rd RR trans- Remote unit is abnormal.
  • Page 23 Information Codes Code Mode Phase Description of Problem Cause 741 XMT, Unable to dial Deleted the registered station Polling name before dialing with Timer Controlled Communications, etc. 800 Relay The machine was requested to Comm. relay a document but has no Relay Hub capability.

  • Page 24: Service Modes

    4 Service Modes Service Mode (For Facsimile) 4.1.1 Service Mode Table The following service modes are provided to assist you in setting operational functions of the unit and deter- mining the condition of the unit. Service Mode Description Function Parameter Setting Allows changes to the function parameters (the home position, etc...).
  • Page 25 4.1.2 Service Mode 1 (Function Parameter Setting) Use the following procedure to change the function parameters. Step Operation or Unit Condition LCD Display Standby OCT-12-2001 15:00 Press “FUNCTION” and then “7”. SET MODE (1-6) ENTER NO. OR Press “MONITOR” four times, then press “*”. SERVICE MODE ENTER NO.
  • Page 26 Function Parameter Table Parameter Selections Function (see Note 3) 000 MON/TEL DIAL 1 = Monitor Selects whether the machine starts to 2 = TEL/DIAL TX automatically during On-Hook dial- ing.(Monitor: Start to TX after pressing START) (TEL/DIAL: Start to TX automatically) 001 ALARM STATUS 1 = OFF Selects the No Paper or No Toner alarm...
  • Page 27 Function Parameter Table Parameter Selections Function (see Note 3) 013 G3 RX EQL 1 = 0dB Selects the cable equalizer for G3 2 = 4dB reception mode, 0dB, 4dB, 8dB or 12dB. 3 = 8dB 4 = 12dB 014 G3 TX EQL 1 = 0dB Selects the cable equalizer for G3 trans- 2 = 4dB...
  • Page 28 Function Parameter Table Parameter Selections Function (see Note 3) 025 COMM. START-UP 1 = 1’st response Selects the communication start-up con- 2 = 2’nd response dition (XMT and Polling). (Used when Echo Suppression is dis- abled.) 026 NON-STANDARD 1 = Off (Invalid) Selects own mode (Panafax mode).
  • Page 29 Function Parameter Table Parameter Selections Function (see Note 3) 044 REDIAL COUNT 0 = no redial Selects the redial count from 0 to 15 times in 1 step intervals. 15 = 15 times 045 RING DETECT 1 = 1 ring Selects the ring detection count from 1 COUNT to 9 rings in 1 ring step intervals.
  • Page 30 Function Parameter Table Parameter Selections Function (see Note 3) 068 NYSE FAX FOR- 1 = Off Selects whether the machine will WARD 2 = On forward the incoming and outgoing faxes to a specified station. Note: Once this parameter is activated, Fax Forwarding via Fax Parameter 054 is automatically disabled.
  • Page 31 Function Parameter Table Parameter Selections Function (see Note 3) 082 JAM LENGTH 1 = 1 m Selects the maximum length of the 2 = 2 m document that can be scanned. 3 = 8 m 4 = Unlimited 083 Not used 084 LINE AS NO PAPER 1 = Ring (ring) Selects whether to ring or send a busy...
  • Page 32 Function Parameter Table Parameter Selections Function (see Note 3) 160 VERSION Indicates the ROM version on the FRM PC Board.
  • Page 33 Note 1: No. 070 LINE ERROR-Transmit condition of RTP/PIP or RTN/PIN Setting Signal 1:128 2:256 3:512 4:1024 5:2048 6:Off MCF/PIP 0-31 0-63 0-127 0-255 0-511 Always RTP/PIP 32-63 64-127 128-255 256-511 512-1023 RTN/PIN 64-127 128-255 256-511 512-1023 1024-2047 Note 2: No. 071 TOTAL ERROR-Transmit condition of RTP/PIP or RTN/PIN Setting Signal 1:5%...
  • Page 34 4.1.3 Service Mode 3 (Printout of Lists, Reports and Test Results) From this Service Mode you can print the Function Parameter List, Page Memory Test, Printer Report, All Document File, Protocol Trace and the Toner Order Form. 4.1.3.1 Function Parameter List A list of all Function Parameters can be printed by the following procedure.
  • Page 35 99 ---------- Note:The power must be reset for the new parameter settings to take effect. -PANASONIC ******************************** -PANAFAX- UF-890 - ******* -12345678901234567890- *********** Note: 1. [ ] - Factory Default 2. The contents of the Function Parameter List may vary depending on the destination’s regulations.
  • Page 36 --------- Note:The power must be reset for the new parameter settings to take effect. -PANASONIC ******************************** -PANAFAX- UF-890 - ******* -12345678901234567890- *********** Note: 1. [ ] - Factory Default 2. The contents of the Function Parameter List may vary depending on the destination’s regulations.
  • Page 37 After printing is completed, the unit returns to the dis- SERVICE MODE play in step 3. ENTER NO. OR Press “STOP” to return to standby. OCT-12-2001 15:00 OCT-12-2001 15:00 VERSION: UF-890 ALV02100AU LBP ROM VERSION 130003 MEMORY SIZE: (2MB) TX/RX/PRT/CPY:000123/000456/000789/000333 SHIPMENT SET...
  • Page 38 OCT-12-2001 15:00 **************-PRINTER REPORT-********************* DATE OCT-12-2001 ***** TIME 19:02******** LAST PRINT ERROR : OCT-12 15:38 NO. 001-12 CUSTOMER ID : 1234567890123456 FAX ROM VERSION : UF-890 xxxxxxxxAU LBP ROM VERSION : 130002 TRANSMIT COUNTER : 000475 RECEIVE COUNTER : 000398...
  • Page 39 1. Printer Error Code Table Error Description of Problems Cause Code No problem detected The Timing Sensor turned OFF before a 1. Recording Paper Jam. certain period of time. 2. Timing Sensor defective. 3. Incorrect paper size setting. Timing Sensor did not turn ON within a 1.
  • Page 40 Error Description of Problems Cause Code A/D Converter error. 1. LPC PCB defective. Printer Motor Ready Signal abnormal. 1. Connector is not properly connected. 2. Printer Motor defective. 3. LPC PCB defective. Unit detected “No Toner Cartridge”. 1. Toner Cartridge not installed. 2.
  • Page 41 2. Printer Error Detail Explanation Recording Paper Jam Detection 200ms Feed Solenoid (pADF1) Timing Sensor (nRSENA) 1.8s Timing Sensor did not turn ON E11 will be logged when nRSENA does not go low 1.3s between 1.3 sec to 3.7 sec 3.7s after pADF1 goes high.
  • Page 42 Fuser Error Detection ( C) E26 will be logged. (Thermal Fuse will open.) E24 will be logged if Thermistor detects 210 C for more than 3 sec. (Thermostat will open.) E23 will be logged if Thermistor detects 197 C or higher for 5 min. after Fuser Lamp is turned Off.
  • Page 43 LSU Error Detection nPRNT Print Start nPMON (CN51.9) Polygon Motor ON nPMRY (CN51.8) Normal Condition Polygon Motor Ready Motor ON 3 sec 20 sec nPMRY Polygon Motor does not reach constant speed during wake up state. nPMRY does not go low for more than 2 sec during 3 sec to 20 sec after nPMON goes low.
  • Page 44 Out of Toner Detection Toner Sensor Output Signal Status A (Enough toner in the cartridge) Max. - min. voltage is less than 1.0V Min. voltage is more than 1.4V Status B (Remaining toner is getting low) Max. - min. voltage is less than 0.25V Min.
  • Page 45 4.1.3.4 All Document Files Print the document files from the Flash Memory. Step Operation or Unit Condition LCD Display Standby OCT-12-2001 15:00 Press “FUNCTION” and then “7”. SET MODE (1-6) ENTER NO. OR Press “MONITOR” four times, then press “*”. SERVICE MODE ENTER NO.
  • Page 46 : TSI 2B 20 20 20 38 37 2B 2B 2B 2B 39 38 36 36 35 34 37 38 38 30 DCS 00 C6 F8 44 COMMAND LOG. REMOTE : NSF LOCAL PPS-EOP ------------------------------------------------------------------ REMOTE : MCF LOCAL -PANASONIC ***************************-PANAFAX -***************-12345678901234567890-*****************...
  • Page 47 4.1.3.6 Toner Cartridge Order Form The Toner Cartridge Order Form can be printed out manually by the following procedure. Step Operation or Unit Condition LCD Display Standby OCT-12-2001 15:00 Press “FUNCTION” and then “7”. SET MODE (1-6) ENTER NO. OR Press “MONITOR”...
  • Page 48 “The toner supply in your facsimile machine is running low” (2) Dealer Name Up to 25 digits (3) Toner Order Tel # Up to 36 digits (4) Toner Order Fax # Up to 16 characters (User Identification Code) (5) Customer ID (6) Toner Cartridge # UG-5520 for UF-890...
  • Page 49 4.1.4 Service Mode 4 (Modem Test) 4.1.4.1 Binary Signal This test mode is used to check the binary signal output. Signals can be output to the line using the follow- ing procedure. Step Operation or Unit Condition LCD Display Standby OCT-12-2001 15:00 Press “FUNCTION”...
  • Page 50 4.1.4.2 Tonal Signal This test mode is used to check the tonal signal output. Signals can be output to the line using the following procedure. Step Operation or Unit Condition LCD Display Standby OCT-12-2001 15:00 Press “FUNCTION” and then “7”. SET MODE (1-6) ENTER NO.
  • Page 51 4.1.4.3 DTMF Signal This test mode is used to check the DTMF (Dual Tone Multi Frequency) signal output. The DTMF signal can be generated using the following procedure. Step Operation or Unit Condition LCD Display Standby OCT-12-2001 15:00 Press “FUNCTION” and then “7”. SET MODE (1-6) ENTER NO.
  • Page 52 4.1.4.4 Binary Signal (V.34) This test mode is used to check the binary signal output. Signals can be output to the line using the following procedure. (V.34) Step Operation or Unit Condition LCD Display Standby OCT-12-2001 15:00 Press “FUNCTION” and then “7”. SET MODE (1-6) ENTER NO.
  • Page 53 4.1.5 Service Mode 5 (Diagnostic) 4.1.5.1 CCD Test This test is used to check the CCD. Use the following procedure to initiate the test. Step Operation or Unit Condition LCD Display Standby OCT-12-2001 15:00 Press “FUNCTION” and then “7”. SET MODE (1-6) ENTER NO.
  • Page 54 4.1.5.2 LCD / LED Test This test is used to check the LCD and LEDs. Use the following procedure to initiate the test. Step Operation or Unit Condition LCD Display Standby OCT-12-2001 15:00 Press “FUNCTION” and then “7”. SET MODE (1-6) ENTER NO.
  • Page 55 4.1.6 Service Mode 6 (RAM Initialization) Initializes RAM and restores the Function Parameters to their default values. Note: This operation should be performed when the unit is first installed. Step Operation or Unit Condition LCD Display Standby OCT-12-2001 15:00 Press “FUNCTION” and then “7”. SET MODE (1-6) ENTER NO.
  • Page 56 4.1.7 Service Mode 7 (LBP Service Mode) This test mode is used to change printer parameters and verify printer information. Use the following procedure to change printer parameter. Step Operation or Unit Condition LCD Display Standby OCT-12-2001 15:00 Press “FUNCTION” and then “7”. SET MODE (1-6) ENTER NO.
  • Page 57 4.1.8 Service Mode 8 (Check & Call) 4.1.8.1 Overview This feature enables the Authorized Servicing Dealers to manage and improve the Fax machine maintenance to their customers by alerting them of equipment problems. It also can be used as a Supply Sales Tool by alerting the Dealer that the unit is running Low on Toner.
  • Page 58 Printer Info. LED/LCD Condition Content of Error Error Code only Report Code 54, 55 S/R/C Printer Error 31, 32, LSU Problem S/R/C No response from LP Controller 51-55, 58, 81 S/R/C Rx Door Open Note: 1. Transmission Report: S = Service Alert Report, M = Maintenance Alert Report 2.

  • Page 59: Setting Operation

    4.1.8.3 Setting Operation 8:CHECK & CALL PRESS SET TO SELECT SET or START SET or START CHECK & CALL (1-7) SERVICE ALERT FAX # CLEAR CLEAR 1:SVC. ALERT FAX # SET or START Enter a destination fax number for the Service Alert Report. When it is entered, the automatic transmission of the Service Alert Report becomes effective.
  • Page 60 Note: 1. Service Alert Report To enable the automatic transmission of Service Alert Report, enter the destination fax telephone num- ber in the “SERVICE ALERT FAX #" field. When a printer error occurs, the Service Alert Report is transmitted to the designated number automatically. A blank entry in this field, disables the Automatic transmission of the Service Alert Report.

  • Page 61: Service Alert Report Format

    **************************** (2) (3) LAST PRINT ERROR : 10-06-01 12:10 No.999-00 CUSTOMER ID ABC COMPANY (4) FAX ROM VERSION : UF-890 ALV1xxxxAU LBP ROM VERSION : 130003 (6) TRANSMIT COUNTER : 999999 (7) RECEIVE COUNTER : 999999 COPY COUNTER : 999999...

  • Page 62: Maintenance Alert Report Format

    > MAINTENANCE ALERT REPORT < **************************** LAST PRINT ERROR : MACHINE IS RUNNING OUT OF TONER (1) CUSTOMER ID : ABC COMPANY (4) FAX ROM VERSION : UF-890 ALV1xxxxAU LBP ROM VERSION : 130003 (6) TRANSMIT COUNTER : 999999 (7) RECEIVE COUNTER...
  • Page 63 4.1.9 Service Mode 9 (System Maintenance) 4.1.9.1 Overview This Service Mode is used to maintain and/or update the firmware of the machine. Use the following procedure for System Maintenance. Step Operation or Unit Condition LCD Display Standby OCT-12-2001 15:00 Press “FUNCTION” and then “7”. SET MODE (1-6) ENTER NO.
  • Page 64 4.1.9.2 Operation 9:SYSTEM MAINTENANCE PRESS SET TO SELECT START Display card version SET or START SYSTEM MAINT.(1-8) UF-XXXAAV12300AU FIRMWARE UPDATE SET or START CLEAR CLEAR 1:FIRMWARE UPDATE PRESS SET TO START * IN PROGRESS * * If the card is not installed, SET/START will be refused.
  • Page 65 4.1.9.3 Recovering From a Firmware Update Failure If the Firmware Update is interrupted before completion, the machine will not be able to progress into the Standby Mode and the LCD display will remain Blank. If this happens, please follow the steps described below to recover from a failed firmware update.
  • Page 66 (9) Turn the Power Switch "OFF". (10) Remove the Flash Memory Card. (11) (11) Re-install the Memory Card Cover. (12) 1 Screw (B1). (13) Close the Control Panel Unit. (10) (14) Turn the Power Switch "ON". (15) Perform Parameter Initialization.
  • Page 67 4.1.9.4 Send Received File This function is the relief mode which makes it possible to retrieve memory received documents during a fatal printer error by transferring the documents to another fax machine. OCT-12-2001 15:00 FUNC MON X 4 SERVICE MODE ENTER NO.
  • Page 68 NOTE...

  • Page 69: Exploded View & Parts List

    5 Exploded View & Parts List Note: 1. Panasonic Document Imaging Company reserves the right to change any information enclosed herein without prior notification. (This includes, but is not limited to, parts pricing and availability, and text) 2. Electrical parts supplied may include previously used components.

  • Page 70: Cover Assembly

    Cover Assembly...

  • Page 72: Control Panel Unit

    Control Panel Unit...

  • Page 74: Transmitter Assembly

    5.3. Transmitter Assembly...

  • Page 76: Fuser Unit

    5.4. Fuser Unit...

  • Page 78: Electrical Parts

    5.5. Electrical Parts...

  • Page 80: Paper Transportation

    5.6. Paper Transportation...

  • Page 82: 250 Feeder Unit

    5.7. 250 Feeder Unit...

  • Page 84: 250 Paper Cassette

    5.8. 250 Paper Cassette...

  • Page 86: 500 Feeder Unit

    5.9. 500 Feeder Unit...

  • Page 88: 500 Paper Cassette

    5.10. 500 Paper Cassette...

  • Page 90: Packing

    5.11 Packing Ref. Part Number Part Name 1101 DZRB000631 Carton 1102 DZRH000247 Assembly, Cushion 1105 DZSD001525 Operating Instructions 1106 DZMC000101 Tray, Recording Paper 1107 DZFN000044 Telephone Line Cable DZFM000003 1108 DZFM000018 Power Cord DZFM000027 1109 DZRD000008 Box, Accessories 1113 CR2032 Battery 1114 DZJC000236 Holder, Battery...
  • Page 91 1102 1102 1113 1114 1108 1107 1115 1102 1106 1102 1101 1105 1116 1109 Fig.11: Packing and Accessories...

  • Page 92: Page Description Language Printer Emulation Kit

    5.12 Page Description Language Printer Emulation Kit Ref. Part Number Part Name 1201 DZRB000101 Carton CD (Printer Driver, Operating 1204 DZRQ000063 Instructions) 1205 DZSM000499 PDL Installation Guide 1206 DZSH000112 PDL License Agreement (U.S.A.) PDL License Agreement 1207 DZSH000113 (Other Destinations) 1209 DZRJ000020 Protective Bag 1210 DZJH000059...
  • Page 93 1211 1205 1206 1212 1207 1210 1204 1213 1213 1214 1209 1201 Fig. 12: Page Description Language Printer Emulation Kit...

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