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Toshiba encore mini User Manual
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Toshiba encore mini User Manual

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User's Guide
If you need assistance:
Technical support is available online at Toshiba's Web site at
support.toshiba.com. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
page 79
in this guide.
"If Something Goes Wrong" on
GMAD00406011
08/1
4

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  • Page 1 User’s Guide If you need assistance: Technical support is available online at Toshiba’s Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.
  • Page 2 (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK...
  • Page 3 IF YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR...
  • Page 4 TV reception. Shielded cables must be used between the external devices and your device's ports. Changes or modifications made to this equipment not expressly approved by Toshiba or parties authorized by Toshiba could void the user's authority to operate the equipment.
  • Page 5 The Special Interest Group. Bluetooth modules enable wireless networks over two or more (up to a total of seven) TOSHIBA portable devices. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 6 Because products with wireless technology operate within the guidelines found in radio frequency safety standards and Bluetooth recommendations, TOSHIBA believes wireless technology is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
  • Page 7 If you should experience any such problem, immediately turn Bluetooth off your or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 8 Because Wireless LAN products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific...
  • Page 9 Specific Absorption Rate (IEEE) Your device is designed to be in compliance with Radio Waves exposure regulations and does not exceed the limits for exposure to radio waves (radio frequency electromagnetic fields) in accordance with the Federal Communications Commission (FCC) and Industry Canada (IC). A substantial safety margin is set to assure the safety of all persons, regardless of health.
  • Page 10 Canada – Industry Canada (IC) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conformé à la norme NMB-003 du Canada. This device complies with RSS 210 of Industry Canada. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population;...

  • Page 11: Regulatory Statements

    This product complies with any mandatory product specification in any country/region where the product is sold. In addition, the product complies with the following: EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the...
  • Page 12 United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
  • Page 13 Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries België/ For private usage outside buildings across public grounds over Belgique: less than 300m no special registration with IBPT/BIPT is required. Registration to IBPT/BIPT is required for private usage outside buildings across public grounds over more than 300m.
  • Page 14 Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries European Community 5150-5250 5250-5350 5470-5725 MHz Countries Channels: 100, 104, Channels: 36, Channels: 52, 108, 112, 116, 120, 40, 44, 48 56, 60, 64 124, 128, 132, 136, Indoor Only Indoor Only Indoor/Outdoor...
  • Page 15 ❖ This device must be used with Access Points that have employed and activated a radar detection feature required for European Community operation in the 5 GHz bands. This device will operate under the control of the Access Point in order to avoid operating on a channel occupied by any radar system in the area.
  • Page 16 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment.

  • Page 17: Device Authorization

    Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 18 EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING. TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL.
  • Page 19 Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners. U.S. patents apply to this product. See http://patents.dts.com.
  • Page 20 Device Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste- to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.

  • Page 21: Table Of Contents

    Contents Introduction.............25 This guide ............26 Safety icons ............27 Other icons used..........27 Your device’s features and specifications ..28 Documentation ............ 28 Service options ............ 28 Precautions ............ 29 File management tips........... 30 Chapter 1: Getting Started........31 Selecting a place to work ........31 Features and components ........
  • Page 22 Turning on the power ........38 Initial setup............. 38 Setting up your software........ 39 Registering your device with Toshiba....39 To Shut down your device ........40 To place your device in Sleep mode ....40 Adding optional external devices......41 Refresh or Reset your PC ........
  • Page 23 Using a microSD™ Card........73 Inserting memory media ........ 74 Removing memory media ......74 Chapter 5: Utilities ..........76 TOSHIBA Display Utility........77 Service Station............. 78 Chapter 6: If Something Goes Wrong.....79 Problems that are easy to fix ....... 79 Problems when you turn on the device ....
  • Page 24 Data and system configuration backup in ® the Windows operating system....93 If you need further assistance......97 Contacting Toshiba........98 Other Toshiba Internet Web sites ......98 Toshiba’s worldwide offices ........ 98 Appendix A: Power Cord/Cable Connectors ..100 Glossary ............... 101 Index..............117...

  • Page 25: Introduction

    Introduction Welcome to the world of powerful, portable, multimedia computing. With your Toshiba device, your work and entertainment can accompany you wherever you go. NOTE This device is compatible with European Union Directive 2011/65/EU, Restriction of the use of certain Hazardous...

  • Page 26: This Guide

    For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.

  • Page 27: Safety Icons

    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not...

  • Page 28: Your Device's Features And Specifications

    To stay current on the most recent software and hardware options for your device, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page...

  • Page 29: Precautions

    Introduction Service options Precautions Your device is designed to provide optimum safety and ease of use, and to withstand the rigors of travel. You should observe certain precautions to further reduce the risk of personal injury or damage to the device. Keep this device away from small children.

  • Page 30: File Management Tips

    Introduction File management tips File management tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. As you work with data it exists in the device’s memory. This memory is called “volatile memory”...

  • Page 31: Chapter 1: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your device effectively, summarizes how to connect components, and explains what to do the first time you use your device. Please read the safety instruction information on the Quick Start document (that shipped with your device) carefully and make sure you fully understand the instructions before you attempt to use your device in order to avoid potential hazards that could cause bodily injury, property damage, or...

  • Page 32: Features And Components

    Getting Started Features and components Features and components For further details on each of the items listed in the following section, be sure to follow the provided references to sections later in this document. Front Front Web Camera Display (Sample Illustration) Front view ❖...

  • Page 33: Back

    Getting Started Features and components Back Back Camera (Sample Illustration) Back view ❖ —Allows you to take still photos Back Camera (includes flash settings) or record videos. Left side (Sample Illustration) Left side view...

  • Page 34: Right Side

    Getting Started Features and components Right side Power button (Sample Illustration) Right side view ❖ —Turns the device on and off. Press and Power button hold the button for several seconds to turn the device ON/OFF. Press the button quickly to wake the device from Sleep mode or to place it into Sleep mode.

  • Page 35: Bottom

    Getting Started Setting up your device ❖ —Supports the use of microSD™ microSD™ slot (SD™) media. For more information, see “Using a microSD™ Card” on page ❖ —Allows the transfer of data via the Micro USB port USB cable. Also allows charging of the battery when connected to the USB port of a powered ON computer, or via a USB power cord and optional USB/AC adaptor.

  • Page 36: Connecting To A Power Source

    Always use a compatible Toshiba USB/AC adaptor with your device, or use USB/AC adaptors specified by Toshiba to avoid any risk of fire or other damage to the device. Use of an incompatible USB/AC adaptor could cause fire or damage to the device possibly resulting in serious injury.

  • Page 37: Charging The Battery

    Getting Started Charging the battery NOTE To locate your Micro USB port, please refer to your Quick Start document. NOTE Do not force the plug into device. Connect the optional compatible USB/AC adaptor to a live electrical outlet. Never attempt to connect or disconnect a power plug with wet hands.

  • Page 38: Using The Device For The First Time

    ON while charging via USB. If your computer is turned OFF, depending on the computer’s specifications, the tablet battery may discharge. Toshiba recommends that you do not use your tablet while charging via USB as auto shut down may occur if the battery charge is too low.

  • Page 39: Setting Up Your Software

    Registering your device with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by one of three methods: From the Toshiba Web site at register.toshiba.com:...

  • Page 40: To Shut Down Your Device

    Getting Started To Shut down your device To Shut down your device Swipe in from the right edge of the screen. ® When the Windows charms appear, touch the Settings ) charm. Pressing the power button before shutting down the ®...

  • Page 41: Adding Optional External Devices

    Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See “Setting up your software” on page After starting your device for the first time you may want to connect your external devices (see “Connecting an external...

  • Page 42: Refresh Your Pc (With User's Data)

    Windows Store. Your PC settings and any Desktop Applications installed from media or websites will be deleted. Toshiba does not guarantee that your data will not be deleted during the Refresh process. Please make a back up of your data to external media before executing this process.
  • Page 43 Get Started The “Refresh your PC” screen appears. (Sample Image) Refresh your PC screen Toshiba does not guarantee successful data back up. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 54).

  • Page 44: Reset Your Pc

    Getting Started Refresh or Reset your PC Touch the button to begin. Next The “Ready to refresh your PC” screen appears. (Sample Image) Ready to refresh your PC screen You will be prompted to refresh your system. Touch the button. Refresh Your system will restart.
  • Page 45 Getting Started Refresh or Reset your PC NOTE ® For some models, Microsoft Office will no longer be present after the recovery completes. To reinstall ® Microsoft Office, please follow the instructions described below: ❖ ® If you have a product key for a Microsoft Office 365 product, you may enter it at https://officesetup.getmicrosoftkey.com/...
  • Page 46 Getting Started Refresh or Reset your PC Under Remove everything and reinstall Windows touch Get Started The “Reset your PC” screen appears. (Sample Image) Reset your PC screen Touch the button. Next The “Do you want to fully clean your drive?” screen appears.

  • Page 47: Connecting An External Device

    Getting Started Connecting an external device The “Ready to reset your PC” screen appears. (Sample Image) Ready to reset your PC screen Touch the button. Reset The “Resetting your PC” window appears. When the process is complete your system will reboot your ®...

  • Page 48: Customizing Your Device's Settings

    Getting Started Customizing your device’s settings Customizing your device’s settings There are several ways in which you can customize your device to suit your particular requirements. You can go into your device settings to make adjustments to your device to suit your needs.

  • Page 49: Chapter 2: Learning The Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the device’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your device to reconnect, or your battery runs out of charge while you are working, you will lose all work since you...

  • Page 50: Touch Screen

    Learning the Basics Touch screen ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy.

  • Page 51: Touch Screen Navigation

    Learning the Basics Touch screen Touch screen navigation Use your finger to manipulate the on-screen icons, buttons, menu items, and other items on the touch screen. You can also change the screen’s orientation. The screen is made of glass so avoid contact with sharp, rough, or abrasive objects or substances as screen may break or scratch if not handled properly.

  • Page 52: Mouse Properties

    Learning the Basics Mouse properties —Swipe in from the left edge to Swipe from left edge display an open app. Snaps open apps (swipe in from the left edge and slide the divider to adjust the app size). Displays recently opened apps (swipe in from left edge, holding your finger down, and then push the app back toward the left edge).

  • Page 53: Starting An App Using Search

    Learning the Basics Saving your work Starting an app using Search To start an app on the Start screen, touch the appropriate tile to open it. Swipe your finger to the left or right to reveal more available app tiles. On the Start screen swipe Up to search for an app using the Apps page.

  • Page 54: Backing Up Your Work

    Card. Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.

  • Page 55: Chapter 3: Mobile Computing

    Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your device to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling.

  • Page 56: Battery Notice

    The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system’s battery life under any conditions other than the...

  • Page 57: Power Management

    For assistance with setup changes, contact Toshiba’s Customer Support Center. Charging the battery If the device is leaking or its case is cracked, put on protective gloves to handle it.

  • Page 58: Determining Remaining Battery Power

    ON while charging via USB. If your computer is turned OFF, depending on the computer’s specifications, the tablet battery may discharge. Toshiba recommends that you do not use your tablet while charging via USB as auto shut down may occur if the battery charge is too low.

  • Page 59: Setting Battery Notifications

    Mobile Computing Charging the battery If you do not manage to do either of these things before the battery completely runs out of power, the device automatically enters a power-saving state and turns itself off so that when you turn on the power again after connecting an external power source, you can continue where you left off.

  • Page 60: Conserving Battery Power

    Mobile Computing Charging the battery Touch to display the battery options. Battery (Sample Image) Advanced settings tab of Power Options screen Configure the alarm settings to suit your needs. Conserving battery power How long a fully charged battery lasts when you are using the device depends on a number of factors, such as: ❖...

  • Page 61: Power Plans

    Mobile Computing Charging the battery Power-saving options control the way in which the device is configured. By using them, you can increase the length of time you can use the device before you need to recharge the battery. You may set individual power-saving options to suit your own needs.

  • Page 62: Changing The Battery

    If you find that a new battery is needed, contact the location where you purchased the device for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery.

  • Page 63: Safety Precautions

    Do not expose the device to fire. The batteries could explode. Do not turn on the device’s power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or device failure including but not limited to the loss of data.

  • Page 64: Traveling Tips

    ❖ Always travel with the device in a carrying case. Toshiba offers a choice of carrying cases for the device. They all provide plenty of extra space for manuals, power cords, and compact discs.

  • Page 65: Chapter 4: Exploring Your Device's Features

    Chapter 4 Exploring Your Device’s Features In this chapter, you will explore some of the special features of your device. Exploring the Start screen The Start screen is the launching pad for everything you can ® do in the Windows operating system, providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information.

  • Page 66: Charms

    Exploring Your Device’s Features Exploring the Start screen For detailed information on the new functionality, refer to the ® Windows Help and Support. Search icon App tiles Apps page i con ® (Sample Image) Windows Start screen Charms ® Use the Windows charms to start apps, find documents, set up system components, and perform most other computing tasks.

  • Page 67: Tiles

    Exploring Your Device’s Features Exploring the desktop Tiles Tiles can be accessed and launched from the Start screen. Typical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most...
  • Page 68 Exploring Your Device’s Features Exploring the desktop Icons An icon represents a folder, file, or program that can be quickly activated by touching the icon. You can create a new desktop icon for any folder, file, or program by dragging the element’s icon from its location in a window to the desktop area.

  • Page 69: Windows Store

    Exploring Your Device’s Features ® Windows Store Notification area The notification area displays icons of tasks or programs that run continuously in the background and displays notifications. Typical tasks in the notification area are Current time, Power usage mode, network connectivity status, and speaker volume.

  • Page 70: Setting Up For Communications

    Exploring Your Device’s Features Setting up for communications Setting up for communications To connect to the Internet you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the Internet ❖...

  • Page 71: Connecting Your Device To A Network

    Exploring Your Device’s Features Exploring audio features Connecting your device to a network You can connect your device to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network administrator. Many hotels, airports, ®...

  • Page 72: Using External Speakers Or Headphones

    Exploring Your Device’s Features Exploring audio features When you have finished recording, touch the Stop button. Recording dialog box appears. Save As To save the file, touch the field to open the on-screen keyboard. Then type a file name and touch Save Using external speakers or headphones NOTE...

  • Page 73: Using The Web Camera

    Exploring Your Device’s Features Using the Web Camera Using the Web Camera Your device comes with two built-in Cameras. One is located on the front (Web Camera) and one on the back of the tablet. With these cameras you can do the following: ❖...

  • Page 74: Inserting Memory Media

    Exploring Your Device’s Features Using a microSD™ Card Inserting memory media NOTE To locate your microSD™ Card slot, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. Turn the media so that the contacts (metal areas) are facing down, away from the display.
  • Page 75 Exploring Your Device’s Features Using a microSD™ Card Gently press the card inward to release it. The card pops out slightly. Grasp the card and pull it straight out. (Sample Illustration) Removing memory media Do not remove memory media while data is being written ®...

  • Page 76: Chapter 5: Utilities

    NOTE The utilities described in this chapter, and the icons shown in the sample images are applicable only if the related utility is available on your system. ❖ TOSHIBA Display Utility ❖ Service Station...

  • Page 77: Toshiba Display Utility

    Utilities TOSHIBA Display Utility TOSHIBA Display Utility The TOSHIBA Display Utility enables you to change the display settings on your device, including font size, DPI, scaling, and screen resolution. To access the TOSHIBA Display Utility: Swipe in from the right edge of the screen.

  • Page 78: Service Station

    Utilities Service Station Service Station The Service Station helps you keep your new device running at its best by notifying you when updated software, firmware, documentation or other information is available for your device. The Service Station will alert you when updates are available, and you can then choose to install the updates if you wish.

  • Page 79: Chapter 6: If Something Goes Wrong

    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding.

  • Page 80: Problems When You Turn On The Device

    If Something Goes Wrong Problems when you turn on the device If you are working in a program that suddenly freezes, chances are the program has stopped responding. You can exit the program without shutting down the operating system or closing other programs. Problems when you turn on the device These problems may occur when you turn on the power.

  • Page 81: The Windows Operating System Is Not Working

    If Something Goes Wrong ® The Windows operating system is not working ® The Windows operating system is not working Once you are familiar with your device and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly.
  • Page 82 If Something Goes Wrong ® The Windows operating system is not working You now have several options: Refresh your device ❖ Your files and personalization settings won't change ❖ Your device settings will be changed back to their defaults ❖ ®...

  • Page 83: Internet Problems

    If Something Goes Wrong ® The Windows operating system is not working Startup Settings In previous Operating Systems the majority of the options found on this menu were available by pressing the ® during the Windows boot process: ❖ Enable low resolution video mode ®...

  • Page 84: The Windows Operating System Can Help You

    ❖ Touch one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com. Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device.

  • Page 85: Checking Device Properties

    If Something Goes Wrong Fixing a problem with Device Manager Checking device properties Device Manager provides a way to view the properties of a device. Properties include the name of the manufacturer, the type of device, the drivers installed, and the system resources assigned to the device.

  • Page 86: Power And The Batteries

    After a period of time, the battery will lose its ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. Visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your device, and for other product information.

  • Page 87: Display Problems

    If Something Goes Wrong Display problems Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Touch the screen to activate it. The screen does not look correct. Choose a theme for your desktop background, under , in the Change the visuals and sounds on your device...

  • Page 88: Disk Or Storage Drive Problems

    If Something Goes Wrong Disk or storage drive problems Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to access the drive or as sector errors. Sometimes a drive problem may cause one or more files to appear to have garbage in them.

  • Page 89: Sound System Problems

    If Something Goes Wrong Sound system problems Even if you do not need to scan the drive for errors you can scan by touching Scan drive Error-checking tests and repairs the storage drive. Your hard disk seems very slow. If you have been using your device for a long time, your files may have become fragmented.

  • Page 90: Printer Problems

    If Something Goes Wrong Printer problems Printer problems This section lists some of the most common printer problems. The printer will not print. Check that the printer is connected to a working power outlet, turned on and ready (on line). Check that the printer has plenty of paper.

  • Page 91: Wireless Networking Problems

    If Something Goes Wrong Wireless networking problems Wireless networking problems NOTE This section provides general troubleshooting tips for ® networking problems, specifically wireless (Wi-Fi networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users.

  • Page 92: Develop Good Computing Habits

    If Something Goes Wrong Develop good computing habits NOTE To enable/disable the wireless antenna, use the Airplane mode switch located under Networks, see “Setting up for communications” on page ❖ Use IPCONFIG to verify that the device has a useful IP address - one other than the private address of ®...

  • Page 93: Data And System Configuration Backup In The Windows Operating System

    If Something Goes Wrong Develop good computing habits Some people use a combination of these methods, backing up all files weekly and copying critical files to external media on a daily basis. If you have installed your own programs, you should back up these programs as well as your data files.
  • Page 94 If Something Goes Wrong Develop good computing habits Follow these steps to create a restore point using the System Restore utility: Swipe in from the right edge of the screen. When the ® Windows charms appear, touch the ) charm. Search Then touch the Search field and type .
  • Page 95 If Something Goes Wrong Develop good computing habits Touch the Restore point you want to use, and then touch Next The time stamp and description of each Restore point is displayed. NOTE At this point you can touch “Scan for affected programs” to determine what the impact of using the chosen Restore Point will be.
  • Page 96 If Something Goes Wrong Develop good computing habits Swipe in from the right edge of the screen. When the ® Windows charms appear, touch the ) charm. Search Then touch the Search field and type . Touch Control in the list that appears. Control Panel Touch Save backup copies of your files with File...

  • Page 97: If You Need Further Assistance

    If Something Goes Wrong If you need further assistance ❖ ® Restart the Windows operating system. Always restart ® the Windows operating system after each installation, even if the installation utility does not prompt you to do so. This will ensure that the installation is completed, and will clean up anything that the installation utility left behind.

  • Page 98: Contacting Toshiba

    Toshiba’s Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your device, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. Other Toshiba Internet Web sites toshiba.com...
  • Page 99 Spain United States The Rest of Europe Toshiba America Information Toshiba Europe (I.E.) GmbH Systems, Inc. Hammfelddamm 8 9740 Irvine Boulevard D-4-1460 Neuss Irvine, California 92618 Germany United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.

  • Page 100: Appendix A: Power Cord/Cable Connectors

    Appendix A Power Cord/Cable Connectors Your device ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. Canada UL approved CSA approved United Kingdom Europe VDA approved...

  • Page 101: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your device. Acronyms The following acronyms may appear in this User’s Guide. Alternating Current Applications Apps Basic Input/Output System BIOS Blu-ray Disc Read-Only Memory BD-ROM bits per second Compact Disc Compact Disc Read-Only Memory CD-ROM...
  • Page 102 Glossary Disk Operating System Dots Per Inch Digital Versatile (or Video) Disc Digital Versatile (or Video) Disc Read-Only DVD-ROM Memory external Serial Advanced Technology eSATA Attachment File Allocation Table Federal Communications Commission gigabyte gigabytes per second GBps Hard Disk Drive High-Definition Multimedia Interface HDMI High-Definition Multimedia Interface Consumer...
  • Page 103 Glossary Red, Green Blue light (monitor) Radio Frequency Interference Read-Only Memory Real-Time Clock Secure Digital Synchronous Dynamic Random Access Memory SDRAM Solid State Drive Thin Film Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User’s Guide.
  • Page 104 Glossary —A computer program that you use to perform application tasks of a specific type. Applications include word processors, spreadsheets, and database management program systems. See also —A copy of a file, usually on a removable disk, kept in backup case the original file is lost or damaged.
  • Page 105 Glossary —An electrical circuit that connects the central processing unit (CPU) with other parts of the computer, such as the video adapter, disk drives, and ports. It is the pathway through which data flows from one device to another. See bus speed, frontside bus also —The speed at which the central processing unit...
  • Page 106 Glossary —A set of specified colors that establishes the color palette colors that can be displayed on the screen at a particular time. —The extent to which computers, programs, or compatibility devices can work together harmoniously, using the same commands, formats, or language as another. —(1) The collection of components that make up configuration a single computer system.
  • Page 107 Glossary —The type of power usually supplied by Direct Current (DC) Alternating batteries. DC flows in one direction. Compare Current (AC) —A dedicated channel, Direct Memory Access (DMA) bypassing the CPU, that enables direct data transfer between memory and a device. folder —See directory...
  • Page 108 Glossary DVD-ROM (Digital Versatile [or Video] Disc Read-Only —A very high-capacity storage medium that uses Memory) laser optics for reading data. Each DVD-ROM can hold as CD-ROM much data as several CD-ROMs. Compare —A technique in which a device or program imitates emulation another device or program.
  • Page 109 Glossary —(verb) To prepare a blank disk for use with the format computer’s operating system. Formatting creates a structure on the disk so the operating system can write information to the disk or read information from it. —The primary pathway (bus) between the CPU frontside bus and the computer’s main memory.
  • Page 110 Glossary —A feature of many Toshiba computers that saves Hibernation to the internal storage drive the current state of your work, including all open files and programs, when you turn the computer off. When you turn on the computer again, your...
  • Page 111 Glossary —A solid state lamp (SSL) that LED (Light Emitting Diode) uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output. Multiple diodes are used together, since the light created by individual light-emitting diodes is small compared to incandescent and compact fluorescent lamps.
  • Page 112 Glossary —A DVD drive that can read and write to multi-function drive CD and DVD media. —A combination of two or more media, such as multimedia sound, animation, and video in a computer program or presentation. MIDI —See Musical Instrument Digital Interface —A collection of computers and associated devices network that are connected by communications facilities.
  • Page 113 Glossary —Any device, such as a printer or joystick, that is peripheral attached to the computer and controlled by the computer’s CPU. —Short for “picture element.” The smallest dot that can be pixel produced on a screen or printer. —Generally, refers to the computer’s ability to Plug and Play automatically configure itself to work with peripheral devices.
  • Page 114 Glossary —A disk that can be removed from a disk removable disk drive. A Flash drive is one example of a removable disk. —A measure of the sharpness of the images that resolution can be produced by a printer or displayed on a screen. For a printer, resolution is expressed in dots per inch (dpi).
  • Page 115 Glossary —A data storage device that utilizes solid- solid state drive hard disk state memory as opposed to a hard disk (see also Solid state drives hold a large amount of information and are used for storage of programs and data. ®...
  • Page 116 Glossary —A computer program designed to perform a narrowly utility focused operation or solve a specific problem. Utilities are often related to computer system management. World Wide Web —See ® —A registered trademark term of the Wi-Fi Alliance that Wi-Fi stands for Wireless Fidelity, and is another term for the communication protocol to permit an Ethernet connection using wireless communication components.

  • Page 117: Index

    Index maximum capacity 56 power management 57 AC power 57 power options 59 accessing recharge time 56 network 71 running device on battery adding power 55 optional external devices 41 safety precautions 63 apps setting notifications 59 searching 53 taking care of 62 starting from Start screen 52 when the battery runs low 58 audio features 71...
  • Page 118 Index communications set up 70 exploring desktop 67 computing habits troubleshooting 92 Start screen 65 computing tips 49 connecting features device to a network 71 features and components 32 external device 47 features and components optional USB/AC adaptor 36 back view 33 power source 36 bottom view 35 connecting power...
  • Page 119 35 precautions mouse properties 52 safety 29 printer troubleshooting 90 network problem solving accessing 71 contacting Toshiba 98 connecting your device 71 Startup options 81 networking wireless 70 notification area 69 recording sounds 71 notifications 69 recovery refresh your PC 42...
  • Page 120 91 for computing 49 turning on Toshiba power 38 online resources 54 registering device Toshiba Web site 39 using worldwide offices 98 a microphone 71 TOSHIBA Display Utility 77 Web Camera 73 touch screen navigation 51 Utilities 76...
  • Page 121 Index warranty standard limited warranty 28 Web Camera using 73 Web camera Front 32 Web Camera light 73 Web sites 98 Wi-Fi® wireless networking 70 Windows® Charms Devices 66 Search 66 Settings 66 Share 66 Start 66 Windows® charms 66 Windows®...

Table of Contents