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LG WM6998H A Series Owner's Manual
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LG WM6998H A Series Owner's Manual

LG WM6998H A Series Owner's Manual

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OWNER'S MANUAL
WASHING MACHINE
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
WM6998H*A
www.lg.com
MFL71776114
Copyright © 2023 LG Electronics Inc. All Rights Reserved.
Rev.00_102423

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  • Page 1 Scan to see the online manual. OWNER'S MANUAL WASHING MACHINE Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH WM6998H*A www.lg.com MFL71776114 Copyright © 2023 LG Electronics Inc. All Rights Reserved. Rev.00_102423...

  • Page 2: Table Of Contents

    Loading the Washer Adding Cleaning Products Control Panel Wash Cycles Cycle Modifiers Options and Extra Functions More Options and Settings 40 SMART FUNCTIONS Using LG ThinQ Application Smart Diagnosis Function 44 MAINTENANCE Regular Cleaning Periodic Maintenance Care in Cold Climates 51 TROUBLESHOOTING...

  • Page 3: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Safety Messages Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
  • Page 4 • Use this appliance only for its intended purpose. • If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in contact with the product and immediately contact an LG Electronics Customer Information Center for instructions before resuming use.
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS • Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags, etc.), gasoline, chemicals and other flammable vapors and liquids. • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
  • Page 6 IMPORTANT SAFETY INSTRUCTIONS grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper outlet installed by a qualified electrician. • The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current.

  • Page 7: Caution Statements

    IMPORTANT SAFETY INSTRUCTIONS CAUTION STATEMENTS CAUTION • To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: Installation • Install the product on a firm and level floor. Operation •...

  • Page 8: Product Overview

    • For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage or bodily injury caused by the use of separately purchased unauthorized components, parts, or non-LG products. Front View...
  • Page 9 PRODUCT OVERVIEW Accessories Hot and Cold Water Hoses Optional Accessories (sold separately) Included Accessories † Pedestal † Pedestal Washer Non-skid Pads † Check the width of the pedestal before Hole Caps purchasing to make sure that it matches the width of your appliance (27" (70 cm) or 29" (74 Wrench cm)).

  • Page 10: Installation

    10 INSTALLATION INSTALLATION Before Installing Installation Overview Please read the following installation instructions first after purchasing this washer or transporting it to another location. Choosing the Proper Location Unpacking and Removing Shipping Material Connecting the Inlet Hoses Connecting the Drain Hose Leveling the Washer Final Installation Check WARNING...

  • Page 11: Choosing The Proper Location

    INSTALLATION • Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel- Do not contact the following parts while the appliance is energized: pump, valve, motor, control board, heater. Tools Needed Flooring •...

  • Page 12: Unpacking And Removing Shipping Material

    12 INSTALLATION Stacking or Pedestal Installation Lift the washer off the foam base. The washer can be stacked on top of a pedestal or • After removing the carton and shipping pedestal washer. material, lift the washer off the foam base. •...

  • Page 13: Connecting The Water Inlet Hoses

    • Do not reuse old hoses. Use only new hoses when installing the washer. Old hoses could leak or burst causing flooding and property damage. Contact an LG Customer Information Center for assistance in buying hoses. NOTE • Periodically check the hoses for cracks, leaks, and wear, and replace the hoses every five years.

  • Page 14: Connecting The Drain Hose

    14 INSTALLATION Connecting the Drain Hose Connect the water supply hoses. • Connect the water inlet hoses to the hot Connect the drain hose to either a standpipe or and cold water faucets tightly by hand and laundry tub. then tighten another 2/3 turn with pliers. WARNING •...

  • Page 15: Leveling The Washer

    INSTALLATION Hang the end of the drain hose over the side of the laundry tub. Use the provided tie strap to secure the drain hose in place. Use the provided tie strap to secure the drain hose in place. If the water valves and drain are built into the wall, fasten the drain hose to one of the water hoses with the provided tie strap (ribbed...

  • Page 16: Final Installation Check

    16 INSTALLATION How to Level the Washer Using Non-Skid Pads If you install the washer on a slippery surface, it Position the washer in its final location. may move because of excessive vibration. Incorrect leveling may cause malfunction through • Take special care not to pinch, strain, or noise and vibration.
  • Page 17 INSTALLATION • Do not modify the power cord and plug provided Make sure that water is supplied, that the with the appliance. Do not damage it when washer does not rock or vibrate excessively, installing or moving the appliance. Doing so may and that it drains well during the spin cycle.

  • Page 18: Operation

    18 OPERATION OPERATION Before Use WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview Sort laundry and load the washer. • Sort laundry by fabric type, soil level, color and load size as needed. Open the door and load items into the washer.

  • Page 19: Sorting Laundry

    OPERATION • If the Start/Pause button is not pressed within a certain time, the washer shuts off and all settings are lost. End of cycle. • When the cycle is finished, a melody sounds. Immediately remove the clothing from the washer to reduce wrinkling.

  • Page 20: Loading The Washer

    20 OPERATION CAUTION • Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding, Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.

  • Page 21: Adding Cleaning Products

    OPERATION • Combine large and small items in the drum. • Detergents designated as HE-compatible may Load large items first. Large items should not be not provide optimal results. more than half of the total load. • For proper wash performance, always measure •...
  • Page 22 22 OPERATION • The default settings are configured to dispense 1.5 oz (45 ml) of detergent and 1 oz (30 ml) of softener for 8-12 lb (4-6 kg) of normally soiled laundry. This can be changed using the Default Det. Dispense or Default Soft. Dispense setting.
  • Page 23 OPERATION Turn the knob to select Detergent Level or Softener Level and press the (OK) button. Liquid chlorine bleach compartment Manual main wash detergent compartment Close the detergent dispenser drawer slowly Turn the knob to select Off and press the before starting the cycle.
  • Page 24 24 OPERATION Liquid Bleach Compartment This compartment holds liquid bleach, which is dispensed automatically at the proper time during the wash cycle. The dispenser is activated twice to ensure complete dispensing of the bleach. Any liquid remaining in the dispenser at the end of the cycle is water, not bleach.

  • Page 25: Control Panel

    OPERATION Control Panel Control Panel Features Power On/Off Button • Press this button to turn the washer on or off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. • The door will unlock after a brief pause. NOTE •...
  • Page 26 26 OPERATION Option and Extra Function Buttons • These buttons allow you to select additional cycle options. Time and Status Display Status Display • The display shows the settings, estimated time remaining, options, and status messages. Door Lock Indicator • This indicator lights up when the cycle starts and the door is locked. •...

  • Page 27: Wash Cycles

    OPERATION Wash Cycles The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load contents for maximum wash performance and fabric care. See Sorting Laundry section for best results, and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting Laundry section.
  • Page 28 28 OPERATION Cycle Normal Wash Temp. Default: Warm Available: All Spin Speed Default: High Available: Ex. High, High, Medium, Low Soil Level Default: Medium Available: All Dry Option Default: Off Available: Off, Energy Saver, Normal Cycle AI Wash Description This cycle adjusts wash and rinse patterns automatically after detecting load size. Wash Temp.
  • Page 29 OPERATION Cycle Quick Wash Description Quickly washes lightly soiled clothing and small loads. For high wash and rinse efficiency, wash small loads of 2-3 lightly soiled garments. (less than 3 lb (1.36 kg)) • Use very little detergent in this cycle. To add an extra rinse, use the Rinse option. Wash Temp.
  • Page 30 30 OPERATION Cycle Dry Only Description Dries with no wash. Dry Option Default: Normal Available: 30min, 60min, 90min, 120min, Energy Saver, Normal, Damp Cycle Delicates Dry Description Use this cycle for drying dress shirts/blouses, nylons, lingerie, or sheer and lacy clothes which can easily be damaged.
  • Page 31 OPERATION Cycle Rinse+Spin Description Select this cycle to rinse and spin a load separately from a regular cycle. • This can be helpful in preventing fresh stains from setting in fabrics. • Change the spin speed by repeatedly pressing the Spin button after selecting the cycle.
  • Page 32 32 OPERATION Cycle Kids Wear Spin Speed Default: High Available: All Soil Level Default: Heavy Available: All Dry Option Default: Off Available: Off, Normal Cycle Jeans Description This cycle is designed specifically for jeans. Wash Temp. Default: Cold Available: Hot, Warm, Cold, Tap Cold Spin Speed Default: High Available: Ex.
  • Page 33 Available: All Dry Option Default: Off Available: Off, Normal Download Cycles The wash cycle below can be downloaded on the LG ThinQ App. Cycle Overnight Description Reduces washing noise and continues tumbling after the cycle to prevent wrinkles. Wash Temp.
  • Page 34 34 OPERATION TurboWash Cold Cycle Steam Fresh Care Pre-wash Wash AI Wash+Dry † Normal † AI Wash † Bedding Delicates Towels Quick Wash Heavy Duty † † Allergiene Perm. Press Dry Only Delicates Dry Perm. Press Dry Tub Clean † Bright Whites Sanitary Rinse+Spin...
  • Page 35 OPERATION TurboWash Cold Cycle Steam Fresh Care Pre-wash Wash Overnight †...

  • Page 36: Cycle Modifiers

    36 OPERATION Cycle Modifiers Temp. Make sure the wash temperature is suitable for the type of load you are washing. About Modifier Buttons • Press the Temp. button repeatedly to select the Each cycle has default settings that are selected wash and rinse temperature combination for the automatically.

  • Page 37: More Options And Settings

    OPERATION • Select the desired option after selecting the off after a certain time and all cycle settings are desired cycle and cycle modifiers. lost. NOTE Fresh Care • The LED for the option will light when the option Use this function when you will not be able to is selected.
  • Page 38 38 OPERATION • Normal: Uses the default amount Cold Wash • More: Increases the default amount by 10% Add the Cold Wash option to save energy by using cooler water. Wash and rinse times are increased to maintain wash performance. Remote Start Use a smartphone to control your washer •...
  • Page 39 OPERATION the product or Product Cycle Management in run the ezDispense Nozzle Clean function, or the LG ThinQ application. the reservoir may fail to dispense properly. Default Det. Dispense / Default Soft. Additional Settings Dispense Use this function to adjust the default detergent / Press the Options button.

  • Page 40: Smart Functions

    Apple App Store on a smartphone. - This function provides useful information for diagnosing and solving issues with the Run the LG ThinQ application and sign in with appliance based on the pattern of use. your existing account or create an LG account •...
  • Page 41 Internet service provider or refer to your wireless router manual. Using Remote Start • LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, Put the laundry in the drum. If using the or errors caused by network connection.
  • Page 42 42 SMART FUNCTIONS Once cycle download is completed in the This device complies with part 15 of the FCC Rules. appliance, the product keeps the downloaded Operation is subject to the following two cycle until a new cycle is downloaded. conditions: (1) This device may not cause harmful interference NOTE...

  • Page 43: Smart Diagnosis Tm Function

    EQUIPMENT. Diagnose Issues Follow the instructions below to use the audible diagnosis method. Open Source Software Notice • Launch the LG ThinQ application and select the Information Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided To obtain the source code that is contained in this in the LG ThinQ application.

  • Page 44: Maintenance

    44 MAINTENANCE MAINTENANCE • Wipe with a damp cloth. WARNING • Do not touch the surface or the display with • To reduce the risk of fire, electric shock, or injury sharp objects. to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance.

  • Page 45: Periodic Maintenance

    MAINTENANCE To clean off residual lint, rinse under running water. • The filter must be completely dry before using or it could cause an unpleasant odor. When you pull out the filter, the dust inside the filter is automatically removed. To clean off residual lint, use a vacuum cleaner or rinse under running water.
  • Page 46 46 MAINTENANCE NOTE NOTE • Run the cycle more often under heavy use • If you use a descaler or drum cleaner during the conditions or if odor is already present. Tub Clean cycle, use the Rinse+Spin option to rinse the washer drum before running your next •...
  • Page 47 MAINTENANCE Pull out the dispenser drawer until it stops, Securely close the covers on the ezDispense and then press down the disengage button to reservoirs. completely remove the drawer. Wipe off any moisture with a dry towel or cloth after cleaning. Remove the ezDispense reservoirs from the drawer, and open the reservoirs lids.
  • Page 48 48 MAINTENANCE Leave the door open to allow the door seal to Remove foreign objects and soak the filters in dry completely. white vinegar or a lime scale remover. • If using a lime scale remover, follow the manufacturer’s instructions. Be careful not Cleaning the Water Inlet Filters to damage the filters while cleaning them.

  • Page 49: Care In Cold Climates

    MAINTENANCE Drain any remaining water. Insert the drain pump filter and twist it clockwise. • Unclip the drain hose and remove the plug from the drain hose to drain the remaining water. Close the drain pump filter cover. NOTE • A Drainage message appears on the display Remove the pump filter.
  • Page 50 50 MAINTENANCE Plug the power cord into a properly grounded Pour hot water on the frozen faucets to thaw electrical outlet. the water inlet hoses and remove the water inlet hoses. Add 1 gallon of nontoxic recreational vehicle Immerse the water inlet hoses in hot water to (RV) antifreeze to the empty drum and close the door.

  • Page 51: Troubleshooting

    0.8 fl oz. Do not set the ezDispense default for more than the maximum recommended amount (for full loads). For additional assistance calculating, use the LG ThinQ app. How do I use a special detergent for sportswear or hand washables? Turn off the ezDispense function and use the manual dispenser.
  • Page 52 52 TROUBLESHOOTING Proper airflow is critical to the efficient operation of clothes dryers. A lint filter which is full of lint or clogged with fabric softener sheet residue can reduce the airflow to the point that the time required to dry clothing will be greatly increased. Why does my dryer start by itself every few minutes? This is how the Fresh Care feature works.
  • Page 53 TROUBLESHOOTING Problem Possible Cause & Solution The load is out of balance. Unbalance • Manually redistribute the load if articles have become tangled, preventing the automatic rebalancing from working properly. No water detected The water level sensor is not working correctly. •...
  • Page 54 54 TROUBLESHOOTING ezDispense Error Messages Problem Possible Cause & Solution Check det. Tank The amount of liquid detergent in the detergent reservoir did not decrease. After putting the detergent into the detergent reservoir, it was left for a long time and the detergent hardened.
  • Page 55 TROUBLESHOOTING Problem Possible Cause & Solution Thumping sound Heavy wash loads may produce a thumping sound. • This is normal, but if the sound continues, the washer is probably out of balance. Stop and redistribute wash load. Wash load may be out of balance. •...
  • Page 56 56 TROUBLESHOOTING Problem Possible Cause & Solution Excessive sudsing Too much detergent or incorrect detergent • If using the ezDispense function, change the dispense amount. See the ezDispense section for more information. • HE detergents are formulated specifically for HE (High-Efficiency) washers and contain suds reducing agents.
  • Page 57 TROUBLESHOOTING Problem Possible Cause & Solution Washer will not Door is open. operate. • Close the door and make sure that nothing is caught under the door preventing it from closing completely. Circuit breaker/fuse is tripped/blown. • Check house circuit breakers/fuses. Replace fuses or reset breaker. The washer should be on a dedicated branch circuit.
  • Page 58 58 TROUBLESHOOTING Problem Possible Cause & Solution Bleach does not Bleach dispenser is dirty or clogged. dispense. • Lift out the bleach dispenser cover and clean out the reservoir. Lint and other foreign debris that have collected inside the dispenser may prevent proper dispensing of the bleach.
  • Page 59 TROUBLESHOOTING Odor Problem Possible Cause & Solution Odor Some odor is caused by the rubber attached to the washing machine. • This odor is normal for new rubber and will disappear after the machine has been run a few times. If the rubber door gasket and door seal area are not cleaned regularly, odors can occur from mold or foreign substances.
  • Page 60 Move the router closer to the appliance or purchase and install a Wi-Fi repeater. LG ThinQ is asking for a password to connect to the product. • If you are asked to provide a password to connect to the product (not to your home network) during the Wi-Fi setup, enter the last 4 characters of the network name, repeated twice, with no spaces.

  • Page 61: Limited Warranty

    Should your LG Washer (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S.
  • Page 62 Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
  • Page 63 If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
  • Page 64 64 LIMITED WARRANTY You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty.

  • Page 65: Canada

    ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW. Should your LG Washer ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase.
  • Page 66 (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
  • Page 67 If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein.
  • Page 68 Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
  • Page 69 Memo...
  • Page 70 70 Memo...
  • Page 71 Memo...
  • Page 72 LG Customer Information Center For inquiries or comments, visit www.lg.com or call: U.S.A. 1-800-243-0000 1-888-542-2623 CANADA Register your product Online! www.lg.com...

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