LG WM5500H A Series Owner's Manual
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Table of Contents
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Summary of Contents for LG WM5500H A Series
- Page 1 Scan to see the online manual. OWNER'S MANUAL WASHING MACHINE Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH WM5500H*A / WM6500H*A www.lg.com MFL71964314 Copyright © 2022 LG Electronics Inc. All Rights Reserved. Rev.01_120222...
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Page 2: Table Of Contents
Loading the Washer Adding Cleaning Products Control Panel Wash Cycles Cycle Modifiers Options and Extra Functions More Options and Settings 36 SMART FUNCTIONS Using LG ThinQ Application Smart Diagnosis Function 40 MAINTENANCE Regular Cleaning Periodic Maintenance Care in Cold Climates 46 TROUBLESHOOTING... -
Page 3: Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Safety Messages Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages. - Page 4 • Use this appliance only for its intended purpose. • If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in contact with the product and immediately contact an LG Electronics Customer Information Center for instructions before resuming use.
- Page 5 IMPORTANT SAFETY INSTRUCTIONS • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. • Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when using laundry products.
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Page 6: Caution Statements
IMPORTANT SAFETY INSTRUCTIONS CAUTION STATEMENTS CAUTION • To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: Installation • Install the product on a firm and level floor. Operation •... -
Page 7: Product Overview
• For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage or bodily injury caused by the use of separately purchased unauthorized components, parts, or non-LG products. Front View... - Page 8 PRODUCT OVERVIEW Accessories Optional Accessories (sold separately) Included Accessories † Pedestal Non-skid Pads † Pedestal Washer Hole Caps Stacking Kit Wrench † Check the width of the pedestal before Tie Strap purchasing to make sure that it matches the width of your appliance (27" (70 cm) or 29" (74 Elbow Bracket (for securing drain hose) cm)).
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Page 9: Installation
INSTALLATION INSTALLATION Before Installing Installation Overview Please read the following installation instructions first after purchasing this washer or transporting it to another location. Choosing the Proper Location Unpacking and Removing Shipping Material Connecting the Inlet Hoses Connecting the Drain Hose Leveling the Washer Final Installation Check WARNING... -
Page 10: Choosing The Proper Location
10 INSTALLATION WARNING • Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel- Do not contact the following parts while the appliance is energized: pump, valve, motor, control board. Tools Needed •... -
Page 11: Unpacking And Removing Shipping Material
INSTALLATION Dimensions and Clearances CAUTION • Failure to remove shipping materials can cause Model WM5500H*A WM6500H*A excessive noise and vibration. 1'' (2.5 cm) 27'' (70 cm) Unpacking Shipping Material 1/4'' (0.5 cm) *Some models do not ship with drum support. Lift the washer off the foam base. -
Page 12: Connecting The Water Inlet Hoses
• Do not reuse old hoses. Use only new hoses faucet. when installing the washer. Old hoses could leak or burst causing flooding and property damage. Contact an LG Customer Information Center for assistance in buying hoses. NOTE • Periodically check the hoses for cracks, leaks, and wear, and replace the hoses every five years. -
Page 13: Connecting The Drain Hose
INSTALLATION • Let the water drain into a bucket, and check beyond 66" (168 cm), the drain function will be the water temperature to make sure you’ve increasingly affected. connected the hoses to the correct faucets. • Never create an airtight seal between the hose and the drain with tape or other means. -
Page 14: Leveling The Washer
14 INSTALLATION Leveling the Washer hoses with the provided tie strap (ribbed side on inside). The drum of the washer spins at very high speeds. To minimize vibration, noise, and unwanted movement, the floor must be a solid, level surface. CAUTION 24 - 96 "... -
Page 15: Final Installation Check
INSTALLATION Adjust the leveling feet. leveling feet, place them under the back leveling feet. • Turn all 4 leveling feet in one direction to raise the washer or the other direction to lower it. This side up Remove backing Recheck the washer’s levelness. Check the level again. - Page 16 16 INSTALLATION WARNING • Do not use an adapter or extension cord. Doing so may result in serious injury, fire, electric shock, or death. • For best performance, plug the appliance into its own individual outlet. This helps prevent overloading house wiring circuits which could cause a fire hazard from overheated wires.
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Page 17: Operation
OPERATION OPERATION Before Use WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview Sort laundry and load the washer. • Sort laundry by fabric type, soil level, color and load size as needed. Open the door and load items into the washer. -
Page 18: Sorting Laundry
18 OPERATION End of cycle. • When the cycle is finished, a melody sounds. Immediately remove the clothing from the washer to reduce wrinkling. • Check around the door seal when removing the load for small items that may be caught in the seal. NOTE •... -
Page 19: Loading The Washer
OPERATION outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration. • Remove the stuffing from pillows and cushions before washing the covers. Failure to do so can cause excessive vibration, resulting in damage to the washer, clothes, nearby objects, walls, and floor. -
Page 20: Adding Cleaning Products
20 OPERATION • The washer can be fully loaded, but the drum • For proper wash performance, always measure should not be tightly packed with items. The detergent using the measuring device provided door of the washer must close easily. by the detergent manufacturer. - Page 21 OPERATION Load the laundry products into the • When using the Pre-wash option, liquid appropriate compartments. detergent for the main wash needs to be loaded in the liquid detergent cup accessory in the main • Follow the manufacturer’s wash dispenser (where applicable), to prevent it recommendations when adding cleaning from being dispensed with the pre-wash products.
- Page 22 22 OPERATION NOTE • Do not add powdered bleach to this compartment. The bleach compartment is designed to dispense liquid chlorine bleach only. Powdered or liquid color-safe bleach will not dispense properly. • Follow the manufacturer’s recommendations when adding bleach. Never add more than one cup, and do not exceed the maximum fill line or the bleach may be dispensed immediately and damage fabrics.
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Page 23: Control Panel
OPERATION Control Panel Control Panel Features Power On/Off Button • Press this button to turn the washer on or off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. • The door will unlock after a brief pause. NOTE •... - Page 24 24 OPERATION Option and Extra Function Buttons • These buttons allow you to select additional cycle options. Time and Status Display Status Display • The display shows the settings, estimated time remaining, options, and status messages. Door Lock Indicator • This indicator lights up when the cycle starts and the door is locked. •...
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Page 25: Wash Cycles
OPERATION Wash Cycles The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load contents for maximum wash performance and fabric care. See Sorting Laundry section for best results, and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting Laundry section. - Page 26 26 OPERATION Cycle Bedding Description Suitable for washing blankets or bulky items which have difficulty absorbing water, such as pillows, blankets, comforters, sheets or pet bedding. • Do not use this cycle to wash a mixed load of bedding and non-bedding items. •...
- Page 27 OPERATION Cycle Heavy Duty Soil Level Default: Heavy Available: All Cycle Allergiene Description This is a powerful, high-temperature cycle designed specifically to reduce non-living allergens. NOTE • Selecting this cycle automatically incorporates steam into the wash cycle. • Due to the higher energy and temperatures used, this cycle is not recommended for wool, silk, leather, or any other delicate or temperature-sensitive items.
- Page 28 28 OPERATION Cycle Rinse+Spin Description Select this cycle to rinse and spin a load separately from a regular cycle. • This can be helpful in preventing fresh stains from setting in fabrics. • Change the spin speed by repeatedly pressing the Spin button after selecting the cycle.
- Page 29 OPERATION Cycle Jeans Description This cycle is designed specifically for jeans. Wash Temp. Default: Cold Available: Hot, Warm, Cold, Tap Cold Spin Speed Default: High Available: Ex. High, High, Medium, Low Soil Level Default: Medium Available: All Cycle Dresses Description Washes lightly soiled cocktail dresses.
- Page 30 Available: Ex. High, High, Medium, Low Soil Level Default: Heavy Available: All Download Cycles The wash cycle below can be downloaded on the LG ThinQ App. Cycle Overnight Description Reduces washing noise and continues tumbling after the cycle to prevent wrinkles.
- Page 31 OPERATION TurboWash Cold Cycle Steam Fresh Care Pre-wash Wash Bright Whites Sanitary Rinse+Spin Spin Only Hand/Wool Active Wear Swimwear Kids Wear Jeans † Dresses Color Care † Sweat Stains † Small Load Large Load † X Large Load † Overnight †...
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Page 32: Cycle Modifiers
32 OPERATION Cycle Modifiers Temp. Make sure the wash temperature is suitable for the type of load you are washing. About Modifier Buttons • Press the Temp. button repeatedly to select the Each cycle has default settings that are selected wash and rinse temperature combination for the automatically. -
Page 33: More Options And Settings
OPERATION More Options and Settings Steam Adding this option to a wash cycle helps provide Press the Options button and turn the knob to superior cleaning performance. Using steam gives select the desired option or setting from the menu. fabrics the cleaning benefits of a very hot wash. Press the (OK) button to select the options or •... - Page 34 Additional Settings > Cycle Optimization on pressing the Options button, the display reverts the product or Product Cycle Management in to the previous screen. the LG ThinQ application. Remote Start Additional Settings Use a smartphone to control your washer remotely.
- Page 35 OPERATION NOTE • If no action is taken for several minutes after pressing the Options button, the display reverts to the previous screen. Wi-Fi Connection Use to set up the Wi-Fi connection. When Wi-Fi is turned on, the Wi-Fi icon appears in the display. Cycle Optimization When activated, this feature organizes the cycle list and options automatically based on your usage...
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Page 36: Smart Functions
• Smart Diagnosis - This function provides useful information for diagnosing and solving issues with the Run the LG ThinQ application and sign in with appliance based on the pattern of use. your existing account or create an LG account to sign in. - Page 37 Internet service provider or refer to your wireless router manual. Put the laundry in the drum. Add detergent to • LG ThinQ is not responsible for any network the detergent dispenser drawer. connection problems or any faults, malfunctions, or errors caused by network connection.
- Page 38 38 SMART FUNCTIONS Radio Equipment Specifications FCC RF Radiation Exposure Statement To identify the RF module installed in the appliance, refer to the label attached to the This equipment complies with FCC radiation appliance. exposure limits set forth for an uncontrolled environment.
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Page 39: Smart Diagnosis Tm Function
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application. -
Page 40: Maintenance
40 MAINTENANCE MAINTENANCE • Wipe with a damp cloth. WARNING • Do not touch the surface or the display with • To reduce the risk of fire, electric shock, or injury sharp objects. to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance. - Page 41 MAINTENANCE Cleaning the Dispenser Drawer • Do not exceed the maximum fill line when adding bleach or powdered cleaners. Leaving detergent in the detergent dispenser Powdered cleaners may remain in the drum drawer for an extended period of time or using the after cleaning.
- Page 42 42 MAINTENANCE CAUTION • Do not use the washer without the inlet filters. Doing so will cause leaks and malfunction. • If you use the washer in an area with hard water, the inlet filter may clog due to lime buildup and require more frequent cleaning.
- Page 43 MAINTENANCE Cleaning the Drain Pump Filter The washer fails to drain if the drain pump filter is clogged. Periodically clean the drain filter to prevent clogging with foreign objects. WARNING • Opening the drain filter will result in water overflowing if there is water in the drum. Use a bucket if the drum is not completely drained before you open the drain filter.
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Page 44: Care In Cold Climates
44 MAINTENANCE Care in Cold Climates Dry the drum interior with a soft cloth, and close the door. Storing the Washer Store the washer in an upright position. If the washer will not be used for an extended period of time and is in an area that could be exposed to freezing temperatures, follow these Remove the inserts from the dispenser. - Page 45 MAINTENANCE When the Drain Hose Is Frozen Pour hot water in the washer drum and close the door. Wait for 1 - 2 hours. Press the Power button. Turn the knob to select Spin Only cycle for draining and spinning. Press the Start/Pause button to make sure the water drains.
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Page 46: Troubleshooting
46 TROUBLESHOOTING TROUBLESHOOTING Before Calling for Service The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service. - Page 47 TROUBLESHOOTING Problem Possible Cause & Solution Water supply Water supply pressure to faucet or house is too low. • Check another faucet in the house to make sure that household water pressure is adequate and flow is not restricted. • Disconnect the water inlet hoses from the washer and run a few gallons of water through the hoses to flush out any dirt.
- Page 48 48 TROUBLESHOOTING Problem Possible Cause & Solution Too much sudsing detected. Oversudsing • The washer will operate the suds reduction cycle for about 2 hours. Voltage abnormality Abnormal voltage detected. • Unplug the power plug. If error recurs, call for service. Noises Problem Possible Cause &...
- Page 49 TROUBLESHOOTING Problem Possible Cause & Solution Banging noise when Plumbing in the home moves or flexes when the water valves in the washer shut off. the washer is filling • Water hammer is not caused by a defect in the washer. Install water hammer arrestors with water.
- Page 50 50 TROUBLESHOOTING Problem Possible Cause & Solution Incomplete or no Detergent compartments clogged from incorrect filling. dispensing of • Make sure that detergent and additives are put into the correct dispenser compartments. detergent • For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle.
- Page 51 TROUBLESHOOTING Problem Possible Cause & Solution Washer stops for a A motor protection device has been activated to prevent overheating of the motor. few minutes and • This is normal. If the motor protection device is activated, the washer will stop for a few then restarts.
- Page 52 52 TROUBLESHOOTING Problem Possible Cause & Solution Wrinkling Washer is overloaded. • The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily. Hot and cold water inlet hoses are reversed. •...
- Page 53 Move the router closer to the appliance or purchase and install a Wi-Fi repeater. LG ThinQ is asking for a password to connect to the product. • If you are asked to provide a password to connect to the product (not to your home network) during the Wi-Fi setup, enter the last 4 characters of the network name, repeated twice, with no spaces.
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Page 54: Limited Warranty
Should your LG Washer (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S. - Page 55 Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department-Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
- Page 56 If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
- Page 57 LIMITED WARRANTY www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial Number”). You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
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Page 58: Canada
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW. Should your LG Washer ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase. - Page 59 (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
- Page 60 If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein.
- Page 61 Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
- Page 62 62 Memo...
- Page 63 Memo...
- Page 64 LG Customer Information Center For inquiries or comments, visit www.lg.com or call: U.S.A. 1-800-243-0000 1-888-542-2623 CANADA Register your product Online! www.lg.com...