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Panasonic HomeHawk KX-HNC500 User Manual
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Panasonic HomeHawk KX-HNC500 User Manual

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User's Guide
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Summary of Contents for Panasonic HomeHawk KX-HNC500

  • Page 1 User’s Guide Text entity: en_us_201005 Model No.

  • Page 2: Table Of Contents

    Overview .............6 Amazon Alexa features (overview) ....35 What kinds of devices are available? .....7 Linking with your Amazon Echo Show ....36 Panasonic Home Monitoring Camera device Using Amazon Alexa to control devices ...37 lineup ..............7 Google Home features ........38 Access point (KX-HNB700, KX-HNB705) ...9 Google Home features (overview) ....38...
  • Page 3 Table of Contents Shelf camera mode settings ......62 Window camera initial setup ......90 Shelf camera mode settings (overview) ....62 Registering other mobile devices to the window Preset modes ............62 camera ..............92 Checking the selected mode ......63 Window camera features .......94 Accessing the mode screen ......63 Window camera features (overview) ....94 Selecting modes ..........63...
  • Page 4 Table of Contents Using a front door camera and Status LED ............140 Updating firmware ...........141 outdoor camera Resetting camera settings ......141 Front door camera and outdoor camera Access point features ........141 setup ..............119 Access point features (overview) ....141 Front door camera and outdoor camera setup Recording settings ..........143 (overview) ............119 Bit rate settings for Amazon Echo Show and...
  • Page 5 Table of Contents Temperature sensor ........164 About this document Sound sensor ..........164 Motion detection ..........165 Image, sound, and recording settings ..165 HD camera speaker volume ......165 Image brightness ..........166 Image resolution ..........166 Frame rate ............166 Recording overwrite ........167 Talk mode ............167 Recording sound ..........167 Night vision mode ...........167 Thumbnail image ..........168...

  • Page 6: What Is The Homehawk

    Getting started with the HomeHawk! What is the HomeHawk? Overview The Panasonic Home Monitoring Camera is a wireless network of devices that help you monitor your home. Its easy-to-use app allows you to stay in charge even when away from home.

  • Page 7: What Kinds Of Devices Are Available

    Getting started with the HomeHawk! What kinds of devices are available? Panasonic Home Monitoring Camera device lineup The maximum number of camera devices for each type are listed below. In order to use front door cameras and outdoor cameras, they must be connected to an access point.
  • Page 8 Getting started with the HomeHawk! Devices for use without access points Floor camera (KX-HNC850, KX-HNC855) Overview: Floor camera (KX-HNC850, KX-HNC855) Setup: Floor camera setup (overview) Features: Floor camera features (overview) Shelf camera (KX-HNC810, KX-HNC815) Overview: Shelf camera (KX-HNC810, KX-HNC815) Registration: Shelf camera setup (overview) Features: Shelf camera features (overview) Window camera (KX-HNC500, KX-HNC505) Overview: Window camera (KX-HNC500, KX-HNC505)

  • Page 9: Access Point (Kx-Hnb700, Kx-Hnb705)

    Getting started with the HomeHawk! Access point (KX-HNB700, KX-HNB705) R Joins front door cameras and outdoor cameras together R Connects to your wireless router with an Ethernet cable R Supports SD card connection for recording video and audio from cameras...

  • Page 10: Front Door Camera (Kx-Hnc700, Kx-Hnc705)

    Getting started with the HomeHawk! Front door camera (KX-HNC700, KX-HNC705) R Full-color camera with night vision (including color night vision) and built-in microphone for live monitoring and recording R Built-in motion sensor (visual detection) can be used to trigger other actions (alerts, etc.) R Built-in microphone and speaker for two-way communication...

  • Page 11: Outdoor Camera (Kx-Hnc710, Kx-Hnc715)

    Getting started with the HomeHawk! Outdoor camera (KX-HNC710, KX-HNC715) R Full-color camera with night vision (including color night vision) and built-in microphone for live monitoring and recording R Built-in motion sensor (visual detection) can be used to trigger other actions (alerts, etc.) R Built-in microphone and speaker for two-way communication...

  • Page 12: Hd Camera (Kx-Hnc800, Kx-Hnc805, Kx-Hn1003)

    Getting started with the HomeHawk! HD Camera (KX-HNC800, KX-HNC805, KX-HN1003) R Full-color, high-definition camera with night vision and built-in microphone for live monitoring and recording R Built-in motion sensor (visual detection), sound sensor, and temperature sensor can be used to trigger other actions (camera recording, etc.) R Built-in microphone and speaker for two-way communication...

  • Page 13: Shelf Camera (Kx-Hnc810, Kx-Hnc815)

    Getting started with the HomeHawk! Shelf camera (KX-HNC810, KX-HNC815) R Smart and discreet design that blends in with your home environment R Full-color, high-definition camera with night vision and built-in microphone for live monitoring and recording R Built-in motion sensor (visual detection) can be used to trigger other actions (camera recording, sending notifications, etc.) R Built-in sound sensor and temperature sensor can be used to trigger other actions (sending notifications, etc.)

  • Page 14: Floor Camera (Kx-Hnc850, Kx-Hnc855)

    Getting started with the HomeHawk! Floor camera (KX-HNC850, KX-HNC855) R Smart and discreet design that blends in with your home environment R Ambient light that can be turned on and off, and adjusted to 3 different levels R Full-color, high-definition camera with night vision and built-in microphone for live monitoring and recording R Built-in motion sensor (visual detection) can be used to trigger other actions (camera recording, sending notifications, etc.)

  • Page 15: Window Camera (Kx-Hnc500, Kx-Hnc505)

    Getting started with the HomeHawk! Window camera (KX-HNC500, KX-HNC505) R Full-color, high-definition camera with night vision for live monitoring and recording R Built-in motion sensor (visual detection) can be used to trigger other actions (camera recording, sending notifications, etc.) R 24/7 recording available for continuous recording R Can distinguishing between motion for people and objects.

  • Page 16: Usage Examples

    Getting started with the HomeHawk! Usage examples Introduction This section describes commonly used system features, the devices required for each example, and briefly explains the required settings. I want to view live camera images while I’m out While away from home, you can view live camera images. Supported devices R Shelf camera (KX-HNC810, KX-HNC815) R Floor camera (KX-HNC850, KX-HNC855)

  • Page 17: I Want To Automatically Sound A Voice Alert To Protect My Packages

    Getting started with the HomeHawk! I want to automatically sound a voice alert to protect my packages You can configure the front door camera to sound a voice alert if a suspicious person approaches your house or package. Supported devices R Front door camera (KX-HNC700, KX-HNC705) Required procedures R Use the [HomeHawk] app to configure a mode or use a preset mode.

  • Page 18: I Want The Lights To Turn On Automatically When I Come Home

    Getting started with the HomeHawk! Supported devices R Shelf camera (KX-HNC810, KX-HNC815) R Floor camera (KX-HNC850, KX-HNC855) R HD Camera (KX-HNC800, KX-HNC805, KX-HN1003) Required procedures R Use the [HomeHawk] app to configure the camera’s sound alert feature. – Floor cameras: See “Notification settings”, Page 115. –...

  • Page 19: I Only Want To Receive Notifications When Motion Is Detected For People

    Getting started with the HomeHawk! I only want to receive notifications when motion is detected for people You can configure the window camera to notify your mobile device only when motion is detected for a person and not for objects. Supported devices R Window camera (KX-HNC500, KX-HNC505) Required procedures...

  • Page 20: Downloading The [Homehawk] App

    {{"https://panasonic.net/cns/pcc/support/homehawk"|tolink("https://panasonic.net/cns/pcc/ support/homehawk")}} Using your device’s app store iPhone, iPad users Search for “Panasonic HomeHawk”. iPad users should search in the “iPhone only” category. Android device users Search for “Panasonic HomeHawk”. Compatible mobile devices Please check the latest information at the following supported page.

  • Page 21: Setting Up Devices

    Getting started with the HomeHawk! Setting up devices Refer to the following for information on setting up your device. – Shelf cameras: “Shelf camera setup (overview)”, Page 45 – Floor cameras: “Floor camera setup (overview)”, Page 67 – Window cameras: “Window camera setup (overview)”, Page 90 –...

  • Page 22: Using The Home Screen

    Getting started with the HomeHawk! – Window cameras: “Window camera setup (overview)”, Page 90 – Access points, front door cameras, and outdoor cameras: “Front door camera and outdoor camera setup (overview)”, Page 119 – HD cameras: “HD camera setup (overview)”, Page 148 R You can change the password if necessary.
  • Page 23 Getting started with the HomeHawk! Shelf camera, floor camera, and window camera home screen Displays the settings menu Shows the camera’s name Selects the camera to be displayed at the top Shows the selected mode icon and displays of the list the mode screen Shows the selected mode name Displays the brightness settings for the light...
  • Page 24 Getting started with the HomeHawk! Front door camera and outdoor camera home screen Displays the settings menu Shows the access point’s name Selects the camera to be displayed at the top Shows the selected mode icon and displays of the list the mode screen ( “Mode settings (overview)”, Page 132) Shows the selected mode name...
  • Page 25 Getting started with the HomeHawk! Floor cameras: “Viewing the live camera image screen”, Page 72 Shelf cameras: “Viewing the live camera image screen”, Page 50 Window cameras: “Viewing the live camera image screen”, Page 95 *2 Front door cameras/outdoor cameras: “Viewing the camera image/recording list screen”, Page 123 Floor cameras: “Viewing the camera image/recording list screen”, Page 71 Shelf cameras: “Viewing the camera image/recording list screen”, Page 49...

  • Page 26: Displaying The Settings Menu

    Getting started with the HomeHawk! Displaying the settings menu to display the settings menu. Note that the settings menu is not available on all screens. Selecting devices You can select the desired device (cameras, access points, etc.) when viewing recorded images, configuring settings, etc.

  • Page 27: Exiting And Logging Out

    Getting started with the HomeHawk! Exiting and logging out Exiting and logging out Use the standard method for exiting an app used by your mobile device. Confirming system status Confirming system status (overview) Your devices can provide information about system status in a variety of ways. –...

  • Page 28: Device Led Indicators

    Getting started with the HomeHawk! If your mobile device is registered to multiple devices, your mobile device can receive notifications from all devices, regardless of the device that your mobile device is currently connected to. When you tap a notification in the iOS Notifications Center, the app will attempt to connect to the corresponding device. Status notifications for Android devices The app provides information about system status by displaying status notifications, error messages, and the following icons in your mobile device’s status bar and notifications panel.
  • Page 29 Getting started with the HomeHawk! Meaning of symbols used in this section Indicator off Indicator lit Indicator blinking slowly Indicator blinking Indicator blinking quickly Indicator blinking very quickly Indicator blinking slowly in two colors Indicator blinking in two colors Access point LED indicator No power, or LED indicator is turned off Green Power is on (normal operations)
  • Page 30 Getting started with the HomeHawk! Camera is searching for an access point Green or yellow Camera is on (amber) blinking quickly - off for 1 second *1, *4 Registration failed, signal level is weak , or detecting motion *1, *3 Camera is out of range of the access point Streaming data Yellow (amber)
  • Page 31 Getting started with the HomeHawk! *1 You can configure the camera so that its LED indicator does not light during normal operation or when motion is detected. See “HD camera device profiles”, Page 171. Floor camera LED indicator R No power R LED indicator is turned off Green Registration successfully completed...
  • Page 32 Getting started with the HomeHawk! R Camera is out of range of your wireless router R Wireless LAN connection failed Yellow Not registered to your wireless router (usually for initial setup), or signal level is good Initial setup is being performed using WPS on your router Blue Registration to your wireless router successfully completed or camera is White...

  • Page 33: System Expansion

    Getting started with the HomeHawk! System expansion System expansion (overview) You can expand the system by registering additional devices. See “Panasonic Home Monitoring Camera device lineup”, Page 7 for information on the types and number of devices that can be registered. Registering devices If you purchased devices that are not registered, you must register them before you can use them.

  • Page 34: Mobile Device Features

    Getting started with the HomeHawk! Registering front door cameras and outdoor cameras ® [Add Camera(s)]. From the [HomeHawk] app home screen, tap Tap [OUTDOOR Camera] or [FRONT DOOR Camera]. If you are close to the access point and can press its SETUP button: Press and hold the access point’s SETUP button until the access point’s LED indicator blinks slowly in green, and then tap [Tap here to continue].

  • Page 35: Amazon Alexa Features

    Note: R This feature requires third-party equipment and services. R Feature availability may vary depending on the availability of third-party services. Panasonic cannot be held responsible for the availability and functionality of third-party services. R Only English is supported for use with Amazon Alexa features.

  • Page 36: Linking With Your Amazon Echo Show

    – Create a Panasonic ID for logging in to the Panasonic server ( “Creating a Panasonic ID”, Page 36) – Log in to the Panasonic server and configure your Amazon Echo to link with your devices ( “Logging in to the Panasonic server and linking with your Amazon Echo Show”, Page 36) Note: R This feature requires third-party equipment and services.

  • Page 37: Using Amazon Alexa To Control Devices

    Getting started with the HomeHawk! Using Amazon Alexa to control devices Once you have enabled the “Panasonic HomeHawk” skill and linked your devices to your Amazon Echo Show, you can use Amazon Alexa to control your devices. Devices are controlled by talking to Amazon Alexa and using the voice commands specified in the enabled “Panasonic HomeHawk”...

  • Page 38: Google Home Features

    – Create a Panasonic ID for logging in to the Panasonic server ( “Creating a Panasonic ID”, Page 38) – Log in to the Panasonic server and configure your Google Home to link with your devices ( “Logging in to the Panasonic server and linking with your Google Home”, Page 38) Note: R This feature requires third-party equipment and services.

  • Page 39: Using Google Home To Control Devices

    Tap [Google Home]. Select the desired device. Tap [Unlink from Google Home] ® [OK], and follow the steps in “Logging in to the Panasonic server and linking with your Google Home”, Page 38 to log in using the new Panasonic ID.

  • Page 40: System Settings And Maintenance

    Getting started with the HomeHawk! R OK Google, start <mode name>. R OK Google, activate <mode name>. Stopping modes command example: R OK Google, stop <mode name>. R OK Google, activate Basic Mode. (front door cameras and outdoor cameras only) R OK Google, activate Basic.

  • Page 41: Deregistering Devices

    Getting started with the HomeHawk! Viewing event logs From the [HomeHawk] app home screen, tap Tap [Event Log]. Select the desired device. R Front door cameras and outdoor cameras only: Select [All Cameras] to view event logs from all the cameras. Select a date.
  • Page 42 Getting started with the HomeHawk! Tap [OK]. Note: R Floor cameras: Refer to “Registering floor cameras”, Page 33 if you want to register your camera again. R Shelf cameras: Refer to “Registering shelf cameras”, Page 33 if you want to register your camera again. R Window cameras: Refer to “Registering window cameras”, Page 33 if you want to register your camera again.

  • Page 43: Support Information

    Getting started with the HomeHawk! Support information Accessing the User’s Guide You can access the User’s Guide (this document). From the [HomeHawk] app home screen, tap Tap [Support] ® [User’s Guide]. Accessing customer support You can access the support information. From the [HomeHawk] app home screen, tap Tap [Support] ®...

  • Page 44: Appendix

    {{"https://panasonic.net/cns/pcc/support/homehawk"|tolink("https://panasonic.net/cns/pcc/support/ homehawk")}} At least three (3) years from delivery of this product, Panasonic Corporation will give to any third party who contacts us at the contact information provided below, for a charge of no more than the cost of physically distributing source code, a complete machine-readable copy of the corresponding source code and the copyright notices covered under the GPL and the LGPL.

  • Page 45: Using A Shelf, Floor, And Window Camera

    Using a shelf, floor, and window camera Shelf camera setup Shelf camera setup (overview) There are 3 basic steps you need to perform in order to connect to the camera from your mobile device. Download the app Download the [HomeHawk] app to your mobile device. See “Downloading the [HomeHawk] app (overview)”, Page 20.
  • Page 46 Using a shelf, floor, and window camera Tap [SHELF Camera]. Tap [Add New Camera]. Follow the on-screen instructions, remove the rear cover from the camera, and then tap [Next]. Follow the on-screen instructions, plug in the camera, and then tap [Next]. R Wait about 1 minute for the camera to start up.

  • Page 47: Registering Other Mobile Devices To The Shelf Camera

    Using a shelf, floor, and window camera When prompted, create a login password for the camera, and then tap [Next]. When prompted, enter a name for the camera and mobile device, and then tap [OK]. R The camera name setting is used by your mobile device to identify the camera. This is useful when you have multiple cameras.
  • Page 48 Using a shelf, floor, and window camera Start the [HomeHawk] app by tapping its icon (shown below). R The end-user license agreement is displayed the first time you start the app. R Confirm all of the displayed permission screens and agree as necessary. R Select your country or region if displayed, and then tap [Next].

  • Page 49: Shelf Camera Features

    Using a shelf, floor, and window camera Shelf camera features Shelf camera features (overview) You can use a shelf camera to monitor and record the sights and sounds of the area where the camera is located. Shelf cameras have built-in motion, sound, and temperature detection features. When the motion detection is triggered, camera images can be recorded, notifications can be sent to your mobile device, and beeps can be sounded from the camera.

  • Page 50: Viewing The Live Camera Image Screen

    Using a shelf, floor, and window camera Displays the temperature of the area Shows the live camera image surrounding the camera Indicates that by tapping the camera image Enables/disables privacy mode for the camera (D) or this icon (E), the camera image can ( “Turning the privacy mode on and off”, be enlarged and the live camera image Page 52)
  • Page 51 Using a shelf, floor, and window camera To access the live camera image screen, tap the desired camera from the [HomeHawk] app home screen ( “Shelf camera, floor camera, and window camera home screen”, Page 23), and then tap the displayed camera image.
  • Page 52 Using a shelf, floor, and window camera Enables/disables privacy mode for the camera Hides/displays the buttons on the bottom of ( “Turning the privacy mode on and off”, the screen Page 52) to hide the buttons and display the buttons. Note: R Multiple mobile devices can view live images from the same camera at the same time ( “Accessing from multiple mobile devices”, Page 26).

  • Page 53: Recording Camera Images (Manual Recording)

    Using a shelf, floor, and window camera Recording camera images To record camera images manually, see “Recording camera images (manual recording)”, Page 53. To record images automatically when a sensor is triggered, see “Shelf camera mode settings (overview)”, Page 62. Taking snapshots To save snapshots (i.e., still images) while viewing live camera images, see “Taking snapshots”, Page 75.

  • Page 54: Talking To The Camera

    Using a shelf, floor, and window camera Snapshots are saved as JPEG files in your mobile device’s picture directory. The file naming convention is: device name + the date and time. Talking to the camera You can use your mobile device’s microphone and the camera’s built-in speaker to talk to someone where the camera is installed.
  • Page 55 Using a shelf, floor, and window camera The recording list displays all recordings for the specified dates and filters can be used to specify the recordings that you want to display. Displays the selected date and you can tap : Displays recorded images for the here to select a date previous date : Displays recorded images for the next...

  • Page 56: Playing Back Recordings

    Using a shelf, floor, and window camera Playing back recordings ® [Recording List]. From the [HomeHawk] app home screen, tap Select the desired camera. , or the displayed date to select a recording date. R A list of all recordings recorded on the selected date is displayed. R Tap to display recordings in a timeline.

  • Page 57: Erasing Recordings

    Using a shelf, floor, and window camera Goes to the start of the recording Goes to the next recording R Tap twice to go to the previous recording. Starts or resumes playback Allows you to quickly move to the desired area of the recording by sliding the progress Goes to rapid playback Erases the current recording...

  • Page 58: Protecting Recordings

    Using a shelf, floor, and window camera Erasing multiple images ® [Recording List]. From the [HomeHawk] app home screen, tap Select the desired camera. , or the displayed date to select a recording date. Tap [Select]. Select the desired recordings. R Tap displayed next to the date to select or deselect all images shown in the list.

  • Page 59: Detection Area

    Using a shelf, floor, and window camera Detection area You can select which areas of the camera image are monitored for motion detection. This allows you to ignore motion in certain areas of the camera’s image. ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera.

  • Page 60: Temperature Sensor

    Using a shelf, floor, and window camera Temperature sensor You can configure the camera to send notifications if the camera’s ambient temperature is too cold or too hot. ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera. Tap [Detection] ®...
  • Page 61 Using a shelf, floor, and window camera – 32 GB card: 36 hours – 64 GB card: 72 hours – 128 GB card: 145 hours – 256 GB card: 290 hours Note: R SD cards larger than 256 GB cannot be used. R The times listed here are calculated theoretically.

  • Page 62: Shelf Camera Mode Settings

    Using a shelf, floor, and window camera Shelf camera mode settings Shelf camera mode settings (overview) Modes allow the cameras to operate according to pre-determined settings. You can use modes to match where you are (at home, away from home, etc.) and what actions you want cameras to make (record images when motion is detected, etc.).

  • Page 63: Checking The Selected Mode

    Using a shelf, floor, and window camera Setting [Away] [Home] Duration [15 sec] – Play Sound Send Notifications Checking the selected mode The name of the selected mode is displayed below the name of the camera in the home screen ( “Shelf camera, floor camera, and window camera home screen”, Page 23).

  • Page 64: Editing Modes

    Using a shelf, floor, and window camera When switched to this mode You can choose the actions that will take place when the mode is switched to (either via a manual change or via geo-fencing). – [Privacy Mode]: Turns the privacy mode on or off, or keeps the privacy mode in its current state. Once motion is detected You can choose the actions that will take place when the camera detects motion.

  • Page 65: Configuring Geo-Fencing

    Using a shelf, floor, and window camera Turning geo-fencing on and off Access the mode screen ( “Accessing the mode screen”, Page 63). Under [Automatic Mode Switching], slide the [Geo-fencing] switch to turn geo-fencing on or off. Configuring geo-fencing You can specify the settings to be used with geo-fencing. Access the mode screen ( “Accessing the mode screen”, Page 63).
  • Page 66 Using a shelf, floor, and window camera Tap [Select the Mobile Devices], specify the mobile devices to be used with geo-fencing, and then tap [OK]. Note: R All mobile devices in the list can be deselected. However, each mobile device can only be selected (enabled) by itself and not from other mobile devices.

  • Page 67: Floor Camera Setup

    Using a shelf, floor, and window camera Floor camera setup Floor camera setup (overview) There are 3 basic steps you need to perform in order to connect to the camera from your mobile device. Download the app Download the [HomeHawk] app to your mobile device. See “Downloading the [HomeHawk] app (overview)”, Page 20.
  • Page 68 Using a shelf, floor, and window camera Tap [FLOOR Camera]. Tap [Add New Camera]. Follow the on-screen instructions, plug in the camera, and then tap [Next]. R Wait about 1 minute for the camera to start up. Follow the on-screen instructions and confirm the LED color on your camera. –...

  • Page 69: Registering Other Mobile Devices To The Floor Camera

    Using a shelf, floor, and window camera When prompted, enter a name for the camera and mobile device, and then tap [OK]. R The camera name setting is used by your mobile device to identify the camera. This is useful when you have multiple cameras.

  • Page 70: Floor Camera Features

    Using a shelf, floor, and window camera – Make sure your mobile device is connected to your wireless router – Make sure your mobile device can connect to the Internet Start the [HomeHawk] app by tapping its icon (shown below). R The end-user license agreement is displayed the first time you start the app.

  • Page 71: Floor Camera Features (Overview)

    Using a shelf, floor, and window camera Floor camera features (overview) You can use a floor camera to monitor and record the sights and sounds of the area where the camera is located. Floor cameras have built-in motion, sound, and temperature detection features. When the motion detection is triggered, camera images can be recorded, notifications can be sent to your mobile device, and beeps can be sounded from the camera.

  • Page 72: Viewing The Live Camera Image Screen

    Using a shelf, floor, and window camera Adjusts the brightness for the light Indicates that by tapping the camera image Slide to the bottom to turn off the light (A) or this icon (F), the camera image can be enlarged and the live camera image screen ( “Viewing the live camera image screen”, Page 72) can be accessed Enables/disables privacy mode for the camera...
  • Page 73 Using a shelf, floor, and window camera To access the live camera image screen, tap the desired camera from the [HomeHawk] app home screen ( “Shelf camera, floor camera, and window camera home screen”, Page 23), and then tap the displayed camera image.
  • Page 74 Using a shelf, floor, and window camera Adjusts the brightness for the light Turns sound on/off Slide to the bottom to turn off the light ( “Turning the camera audio on and off”, Page 74) Enables talking with the camera Starts/stops recording ( “Talking to the camera”, Page 76) ( “Recording camera images (manual...

  • Page 75: Recording Camera Images (Manual Recording)

    Using a shelf, floor, and window camera Zooming in and out Pinch in and out on the camera image while viewing live images from a camera. While zoomed in, you can swipe your finger on the camera image to display a different area of the image. Using night vision If there is not adequate light to illuminate the subject, such as at night, the camera switches to night vision mode depending on the settings (see “Using night vision (shelf cameras and floor cameras only)”,...

  • Page 76: Talking To The Camera

    Using a shelf, floor, and window camera Note: R Snapshot sizes are scaled to fit the width of your mobile device’s display. R iPhone, iPad Snapshots are saved as JPEG files in your mobile device’s “Photos” app. R Android devices Snapshots are saved as JPEG files in your mobile device’s picture directory.
  • Page 77 Using a shelf, floor, and window camera The recording list displays all recordings for the specified dates and filters can be used to specify the recordings that you want to display. Displays the selected date and you can tap : Displays recorded images for the here to select a date previous date : Displays recorded images for the next...

  • Page 78: Playing Back Recordings

    Using a shelf, floor, and window camera Playing back recordings ® [Recording List]. From the [HomeHawk] app home screen, tap Select the desired camera. , or the displayed date to select a recording date. R A list of all recordings recorded on the selected date is displayed. R Tap to display recordings in a timeline.

  • Page 79: Erasing Recordings

    Using a shelf, floor, and window camera Goes to the start of the recording Goes to the next recording R Tap twice to go to the previous recording. Starts or resumes playback Allows you to quickly move to the desired area of the recording by sliding the progress Goes to rapid playback Erases the current recording...

  • Page 80: Protecting Recordings

    Using a shelf, floor, and window camera Erasing multiple images ® [Recording List]. From the [HomeHawk] app home screen, tap Select the desired camera. , or the displayed date to select a recording date. Tap [Select]. Select the desired recordings. R Tap displayed next to the date to select or deselect all images shown in the list.

  • Page 81: Adjusting The Lighting

    Using a shelf, floor, and window camera Adjusting the lighting You can adjust the brightness of the camera’s light and configure the light to turn on automatically according to a schedule or when motion is detected, etc. ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera.

  • Page 82: Detection Area

    Using a shelf, floor, and window camera Detection area You can select which areas of the camera image are monitored for motion detection. This allows you to ignore motion in certain areas of the camera’s image. ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera.

  • Page 83: Temperature Sensor

    Using a shelf, floor, and window camera Temperature sensor You can configure the camera to send notifications if the camera’s ambient temperature is too cold or too hot. ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera. Tap [Detection] ®...
  • Page 84 Using a shelf, floor, and window camera – 32 GB card: 36 hours – 64 GB card: 72 hours – 128 GB card: 145 hours – 256 GB card: 290 hours Note: R SD cards larger than 256 GB cannot be used. R The times listed here are calculated theoretically.

  • Page 85: Floor Camera Mode Settings

    Using a shelf, floor, and window camera Floor camera mode settings Floor camera mode settings (overview) Modes allow the cameras to operate according to pre-determined settings. You can use modes to match where you are (at home, away from home, etc.) and what actions you want cameras to make (record images when motion is detected, etc.).

  • Page 86: Checking The Selected Mode

    Using a shelf, floor, and window camera Settings for when motion is detected You can specify the settings for when motion is detected. Setting [Away] [Home] Start Recording Duration [15 sec] – Play Sound Send Notifications Checking the selected mode The name of the selected mode is displayed below the name of the camera in the home screen ( “Shelf camera, floor camera, and window camera home screen”, Page 23).

  • Page 87: Editing Modes

    Using a shelf, floor, and window camera – To enter a name: Tap the text field and enter the text. When switched to this mode You can choose the actions that will take place when the mode is switched to (either via a manual change or via geo-fencing).

  • Page 88: Configuring Geo-Fencing

    Using a shelf, floor, and window camera – your mobile device's battery does not have adequate charge remaining to use the Automatic Mode Switching feature In these cases, start the [HomeHawk] app on your mobile device. Turning geo-fencing on and off Access the mode screen ( “Accessing the mode screen”, Page 86).
  • Page 89 Using a shelf, floor, and window camera Selecting the mobile devices to use with geo-fencing You can specify the mobile devices to be used with geo-fencing. Tap [Select the Mobile Devices], specify the mobile devices to be used with geo-fencing, and then tap [OK].

  • Page 90: Window Camera Setup

    Using a shelf, floor, and window camera Window camera setup Window camera setup (overview) There are 3 basic steps you need to perform in order to connect to the camera from your mobile device. Download the app Download the [HomeHawk] app to your mobile device. See “Downloading the [HomeHawk] app (overview)”, Page 20.
  • Page 91 Using a shelf, floor, and window camera Tap [WINDOW Camera]. Tap [Add New Camera]. Follow the on-screen instructions, remove the cover from the camera, and then tap [Next]. Follow the on-screen instructions, plug in the camera, and then tap [Next]. R Wait about 1 minute for the camera to start up.

  • Page 92: Registering Other Mobile Devices To The Window Camera

    Using a shelf, floor, and window camera Press the SETUP button on the camera for about 2 seconds. R The camera’s LED indicator starts blinking in green. When prompted, create a login password for the camera, and then tap [Next]. When prompted, enter a name for the camera and mobile device, and then tap [OK].
  • Page 93 Using a shelf, floor, and window camera Tap [WINDOW Camera]. Tap [Connect to Existing]. Follow the on-screen instructions, remove the cover from the camera, and then tap [Next]. Follow the on-screen instructions and confirm the LED color on your camera. –...

  • Page 94: Window Camera Features

    Using a shelf, floor, and window camera Window camera features Window camera features (overview) You can use a window camera to monitor and record the area where the camera is located. Window cameras have built-in motion detection features. When the motion detection is triggered, camera images can be recorded and notifications can be sent to your mobile device.

  • Page 95: Viewing The Live Camera Image Screen

    Using a shelf, floor, and window camera Shows the camera’s name When recording images, is displayed together with the recording duration and details about the recording – The recording was started manually – 24/7 recording is in use – The recording was started when motion was detected Shows the camera’s setting screen Shows the live camera image...
  • Page 96 Using a shelf, floor, and window camera To access the live camera image screen, tap the desired camera from the [HomeHawk] app home screen ( “Shelf camera, floor camera, and window camera home screen”, Page 23), and then tap the displayed camera image.

  • Page 97: Recording Camera Images (Manual Recording)

    Using a shelf, floor, and window camera Takes snapshots Hides/displays the buttons on the bottom of ( “Taking snapshots”, Page 98) the screen to hide the buttons and display the buttons. Note: R Multiple mobile devices can view live images from the same camera at the same time ( “Accessing from multiple mobile devices”, Page 26).

  • Page 98: Taking Snapshots

    Using a shelf, floor, and window camera View live images from the desired camera. to start recording. to stop recording. Note: R Manual recording is not available when 24/7 recording is in use ( “Window camera mode settings (overview)”, Page 106). R The maximum recording time is 5 minutes.
  • Page 99 Using a shelf, floor, and window camera The recording list displays all recordings for the specified dates and filters can be used to specify the recordings that you want to display. Displays the selected date and you can tap : Displays recorded images for the here to select a date previous date : Displays recorded images for the next...

  • Page 100: Playing Back Recordings

    Using a shelf, floor, and window camera Displays the recorded images in a timeline Filters Filters can be used to specify the type recordings that you want to display. A single or multiple categories can be selected. The following filter categories can be selected. –...
  • Page 101 Using a shelf, floor, and window camera Normal playback The normal playback screen allows you play back recording and perform other operations. Goes to the start of the recording Goes to the next recording R Tap twice to go to the previous recording. Starts or resumes playback Allows you to quickly move to the desired area of the recording by sliding the progress...

  • Page 102: Erasing Recordings

    Using a shelf, floor, and window camera Tap [Rapid Playback] to start rapid playback. The following controls are displayed. Starts or resumes playback Pauses playback Goes to normal playback Erasing recordings Erasing individual images ® [Recording List]. From the [HomeHawk] app home screen, tap R The recording list screen is displayed ( “Viewing the recording list screen”, Page 98).

  • Page 103: Detection Area

    Using a shelf, floor, and window camera Protecting individual images ® [Recording List]. From the [HomeHawk] app home screen, tap R The recording list screen is displayed ( “Viewing the recording list screen”, Page 98). Select the desired camera. , or the displayed date to select a recording date. Select the desired recording.

  • Page 104: Motion Sensitivity

    Using a shelf, floor, and window camera : Indicates areas of the camera image where motion was not detected : Indicates areas of the camera image where image detection is disabled R Tap to change the number of areas displayed on the screen. When finished, tap [Set].
  • Page 105 Using a shelf, floor, and window camera SD card formatting Before use, format the SD card inserted into the camera using [Format microSD Card] ( “Formatting SD cards (window cameras only)”, Page 111). Note: R All data stored on the SD card will be erased when it is formatted. R You can also format the SD cards using your computer and the SD formatting tool available from the web page listed below.

  • Page 106: Window Camera Mode Settings

    Using a shelf, floor, and window camera Window camera mode settings Window camera mode settings (overview) Modes allow the cameras to operate according to pre-determined settings. You can use modes to match what actions you want cameras to make (record images when motion is detected, etc.). You can use preset modes or create your own modes.

  • Page 107: Checking The Selected Mode

    Using a shelf, floor, and window camera Checking the selected mode The name of the selected mode is displayed below the name of the camera in the home screen ( “Shelf camera, floor camera, and window camera home screen”, Page 23). Accessing the mode screen The mode screen can be accessed by tapping the mode icon displayed below the name of the camera in the home screen ( “Shelf camera, floor camera, and window camera home screen”, Page 23).

  • Page 108: Editing Modes

    Using a shelf, floor, and window camera – [Send Notifications] R [All Motion]: Sends notifications for all types of motion detection (objects and people). R [Person Only]: Only sends notifications when motion is detected for people. R [OFF]: Disables notifications. Editing modes Access the mode screen ( “Accessing the mode screen”, Page 107).

  • Page 109: General Features

    Using a shelf, floor, and window camera General features Status Camera signal strength You can check the signal strength of the camera’s wireless connection. ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera. Tap [Signal Strength].

  • Page 110: Recording Settings

    Using a shelf, floor, and window camera Adjusting the privacy mode change volume You can adjust the volume of the camera audio (beeps) that sounds from the camera when the privacy mode setting is changed. ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera.

  • Page 111: Using Night Vision (Shelf Cameras And Floor Cameras Only)

    Using a shelf, floor, and window camera Recording to SD cards You can specify whether to allow recorded camera images to be erased automatically by new images when the SD card is full, and check the remaining capacity of the SD card. ®...

  • Page 112: Video Settings

    Using a shelf, floor, and window camera Video settings Changing the camera resolution ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera. Tap [Video] ® [Resolution]. Select the desired setting and then tap [OK]. Changing the frame rate The frame rate determines the speed at which images from the camera are refreshed.

  • Page 113: Changing The Name Of Cameras

    Using a shelf, floor, and window camera ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera. Tap [Video]. Slide the [Bit Rate Level Icon] switch to the desired position. R When the switch is turned on, the bit rate is displayed while viewing camera images as follows. Highest bit rate High bit rate Moderate bit rate...

  • Page 114: Maintenance Reminder (Window Cameras Only)

    Using a shelf, floor, and window camera Maintenance reminder (window cameras only) You can determine whether the maintenance reminders are sent to your mobile device or not. A maintenance reminder is sent to remind you to reattach the camera to the window periodically to prevent the camera from falling.

  • Page 115: Time Adjustment

    Using a shelf, floor, and window camera ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera. Tap [System] ® [Bit Rate]. Select the desired setting and then tap [OK]. Note: R This setting is only available when Amazon Echo Show ( “Amazon Alexa features (overview)”, Page 35) or Google Home ( “Google Home features (overview)”, Page 38) settings are enabled.

  • Page 116: Login Settings

    Using a shelf, floor, and window camera – [Recording Error]: Determines whether a notification is displayed when a recording error occurs. – [Mode Change]: Determines whether a notification is displayed when a mode is changed. R Shelf cameras and floor cameras only: –...

  • Page 117: Home Wireless Network Ssid Features

    Using a shelf, floor, and window camera ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera. Tap [Network] ® [IP Settings]. Select the desired IP address mode. R In most cases [Auto (DHCP)] is preferred. In this case, no other settings are available on this screen.
  • Page 118 Using a shelf, floor, and window camera top of the home screen. In this case, we recommend deleting unused SSIDs from the home wireless network SSID list. Deleting wireless routers ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera. Tap [Home Wireless Network SSID].

  • Page 119: Front Door Camera And Outdoor Camera Setup

    Using a front door camera and outdoor camera Front door camera and outdoor camera setup Front door camera and outdoor camera setup (overview) There are 4 basic steps you need to perform in order to access the access point and your cameras from your mobile device.

  • Page 120: Registering Other Mobile Devices To The Access Point

    Using a front door camera and outdoor camera Tap [FRONT DOOR Camera Kit ( + OUTDOOR Cameras )]. Tap [Add New Camera]. Follow the on-screen instructions, plug in the access point, and then tap [Next]. Follow the on-screen instructions, connect the access point to the wireless router, and then tap [Next].
  • Page 121 Using a front door camera and outdoor camera Confirm the following before you begin. – Make sure you have completed the initial setup procedure ( “Initial setup”, Page 119) – Make sure your mobile device can connect to the Internet –...
  • Page 122 Using a front door camera and outdoor camera Note: R To register other devices, see “Registering devices”, Page 33. R For privacy, we recommend that you deregister your mobile device from the access point ( “Deregistering mobile devices”, Page 41) before handing it over to a third party (such as when submitting your mobile device for service, lending it to someone else, selling it, etc.), or if you no longer intend to use the mobile device with the access point.

  • Page 123: Front Door Camera And Outdoor Camera Features

    Using a front door camera and outdoor camera Front door camera and outdoor camera features Front door camera and outdoor camera features (overview) You can use front door cameras and outdoor cameras to monitor and record the sights and sounds of the area where the cameras are located.
  • Page 124 Using a front door camera and outdoor camera To access the camera image/recording list screen, tap the desired camera from the [HomeHawk] app home screen ( “Front door camera and outdoor camera home screen”, Page 24). Used to switch between available cameras Shows the camera’s name Shows the access point’s name Shows the battery level...

  • Page 125: Viewing The Live Camera Image Screen

    Using a front door camera and outdoor camera Note: R When connected away from home, is displayed next to the access point’s name. See “Accessing while away from home”, Page 21 for more information. Viewing the live camera image screen The live camera image screen shows you live camera images and also allows you to operate the selected camera to zoom in, recording images, etc.
  • Page 126 Using a front door camera and outdoor camera Shows the live camera image without zoom Shows the live camera image with zoom applied applied Turns sound on/off Enables talking with the camera ( “Turning the camera audio on and off”, ( “Talking to the camera”, Page 128) Page 126) Starts/stops recording...

  • Page 127: Recording Camera Images (Manual Recording)

    Using a front door camera and outdoor camera Talking to the camera To use your mobile device’s microphone and the camera’s built-in speaker to talk to someone where the camera is installed, see “Talking to the camera”, Page 128. Viewing images in dual view While viewing images from a camera you can split the screen and display 2 images from the same camera (dual view).

  • Page 128: Talking To The Camera

    Using a front door camera and outdoor camera R Android devices Snapshots are saved as JPEG files in your mobile device’s picture directory. The file naming convention is: device name + the date and time. Talking to the camera You can use your mobile device’s microphone and the camera’s built-in speaker to talk to someone where the camera is installed.
  • Page 129 Using a front door camera and outdoor camera The recording list displays all recordings for the specified dates and filters can be used to specify the recordings that you want to display. Displays the selected date and you can tap : Displays recorded images for the here to select a date previous date...

  • Page 130: Playing Back Recordings

    Using a front door camera and outdoor camera Playing back recordings ® [Recording List]. From the [HomeHawk] app home screen, tap Select the desired access point and camera. R Select [All Cameras] to see recorded images from all the cameras registered to the specified access point.

  • Page 131: Protecting Recordings

    Using a front door camera and outdoor camera Select the desired recording. ® [OK]. Erasing multiple images ® [Recording List]. From the [HomeHawk] app home screen, tap Select the desired access point and camera. R Select [All Cameras] to see recorded images from all the cameras registered to the specified access point.

  • Page 132: Mode Settings

    Using a front door camera and outdoor camera Tap [Select] ® Select the desired recordings. is displayed in the thumbnail of images to indicate that the image is protected. R Tap displayed next to the date to select or deselect all images shown in the list. When finished, tap [Protect].

  • Page 133: Checking The Selected Mode

    Using a front door camera and outdoor camera Checking the selected mode The name of the selected mode is displayed below the name of access points in the home screen ( “Front door camera and outdoor camera home screen”, Page 24). Accessing the mode screen The mode screen can be accessed by tapping the mode icon displayed below the name of access points in the home screen ( “Front door camera and outdoor camera home screen”, Page 24).

  • Page 134: Creating New Modes

    Using a front door camera and outdoor camera [Silent Mode] [Protection Mode] Setting 2nd or later 2nd or later 1st camera 1st camera camera camera Play Sound [Announcement [OFF] [OFF] [OFF] *1 Refer to “Sync”, Page 134 for more information. Creating new modes You can create new modes to operate your devices when an event occurs such as motion is detected.

  • Page 135: Editing Modes

    Using a front door camera and outdoor camera Tap the setting value displayed next to [Play Sound]. Select the desired sound. – [Beep]: Sounds a beep when motion is detected. – [Announcement]: Plays a predetermined announcement when motion is detected. R This setting is only available for front door cameras.

  • Page 136: Camera Signal Strength

    Using a front door camera and outdoor camera R Battery charging status icons: charging Camera signal strength You can check the signal strength of each camera’s wireless connection to the access point. ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera.

  • Page 137: Recording Settings

    Using a front door camera and outdoor camera Recording settings Recording with sound You can select whether audio is recorded when recording camera images. ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera. Tap [Recording Settings].
  • Page 138 Using a front door camera and outdoor camera Tap [Video] ® [Resolution]. Select the desired setting and then tap [OK]. Changing the frame rate The frame rate determines the speed at which images from the camera are refreshed. ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera.

  • Page 139: Detection Settings

    Using a front door camera and outdoor camera Detection settings Detection area You can select which areas of the camera image are monitored for motion detection. This allows you to ignore motion in certain areas of the camera’s image. ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera.

  • Page 140: Detection Test

    Using a front door camera and outdoor camera Slide the [Disable when leaving] switch to the desired position. – When turned on: People leaving your house will not be detected. – When turned off: People leaving your house will be detected. Detection test You can test which areas of the camera image can be detected while viewing live images from the camera.

  • Page 141: Updating Firmware

    Using a front door camera and outdoor camera ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Camera Settings] and select the desired camera. Slide the [Status LED] switch to the desired position. Updating firmware You can use this feature to check for a newer version of the camera firmware (i.e., system software). If a newer version is found, you can update the firmware.
  • Page 142 Using a front door camera and outdoor camera Registering your mobile device to additional access points You can register your mobile device to multiple access points. Use this procedure to register your mobile device to an additional access point. From the [HomeHawk] app home screen, tap Tap [Add Camera(s)].

  • Page 143: Recording Settings

    Using a front door camera and outdoor camera Recording settings You can specify whether to allow recorded camera images to be erased automatically by new images when the SD card is full, and check the remaining capacity of the SD card. ®...

  • Page 144: Displaying Device Information

    Using a front door camera and outdoor camera Displaying device information You can display device information, such as firmware versions and MAC addresses, and select whether or not to upload logs. ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Access Point Settings] and select the desired access point.

  • Page 145: Network Features

    Using a front door camera and outdoor camera Tap [Login Settings]. Next to [Automatic Login], slide the switch to the desired position. To disable automatic login: Slide the switch to the off position. To enable automatic login: Slide the switch to the on position, enter the password and then tap [OK]. R To display the characters that you have entered, tap Changing the login password You can change the login password used in order to connect to your devices while away from home.

  • Page 146: Home Wireless Network Ssid Features

    Using a front door camera and outdoor camera Important: R In order to use this feature, you must first configure your devices to use a static IP address ( “Changing IP settings”, Page 145). ® [Settings]. From the [HomeHawk] app home screen, tap Tap [Access Point Settings] and select the desired access point.

  • Page 147: Access Point Sd Cards

    Using a front door camera and outdoor camera Access point SD cards SD card capacity and total recording time The following recording times apply when images from one camera are recorded. All times are approximate. – 2 GB card: 4 hours –...

  • Page 148: Using An Hd Camera

    {{"https://panasonic.net/cns/pcc/support/homehawk"|tolink("https://panasonic.net/cns/pcc/ support/homehawk")}} Using your device’s app store iPhone, iPad users Search for “Panasonic HomeHawk”. iPad users should search in the “iPhone only” category. Android device users Search for “Panasonic HomeHawk”. Compatible mobile devices Please check the latest information at the following supported page.

  • Page 149: Setting Up The Hd Camera

    Using an HD camera Setting up the HD camera Before you begin In this procedure, the camera will enter “temporary access point mode”. In this mode, you can use your mobile device’s wireless network feature to connect directly to the camera, and then use your mobile device to change the camera’s wireless settings so that the camera can connect to your wireless router.
  • Page 150 Using an HD camera When prompted, enter a name for your mobile device and then tap [OK]. R This setting allows you to change the name assigned to your device. It can help you identify your mobile device when performing certain operations, such as deregistering a mobile device. R A list of HD cameras registered to the app is displayed when initial setup is complete.

  • Page 151: Hd Camera Basics

    Using an HD camera When prompted, enter the password required to connect to the camera. R This password was set during initial setup. When prompted, enter a name for your mobile device and then tap [OK]. R This setting allows you to change the name assigned to your device. It can help you identify your mobile device when performing certain operations, such as deregistering a mobile device.

  • Page 152: Accessing The Hd Camera From Multiple Devices

    Using an HD camera iPhone, iPad Android devices with a dedicated “menu” button Press your device’s menu button. Android devices without a dedicated “menu” button Tap . Accessing the HD camera from multiple devices There are certain limitations when multiple mobile devices are connected to the camera at the same time, as explained below.

  • Page 153: Using The Home Screen

    Using an HD camera HD cameras feature a built-in temperature sensor, which allows the camera to alert you when the ambient temperature is too high or too low, and a sound sensor, which allows the camera to alert you when sound is detected. Using the home screen The [HomeHawk] app home screen is displayed when you start the app.
  • Page 154 Using an HD camera Important: R Some mobile devices may become hot when viewing HD camera images continuously for long periods of time. If your mobile device becomes too hot, stop viewing HD camera images and wait for the mobile device to cool down. Turning the camera audio on and off Slide the switch to the desired position while viewing live images from a single camera.

  • Page 155: Taking Snapshots

    Using an HD camera Talking to the HD camera To use your mobile device’s microphone and the camera’s built-in speaker to talk to someone where the camera is installed, see “Talking to the HD camera”, Page 155. Taking snapshots You can save snapshots (i.e., still images) while viewing live camera images. Snapshots are saved in your mobile device’s default photo album app.

  • Page 156: Recording Hd Camera Images (Manual Recording)

    Using an HD camera The [Talk] feature is turned on. Your voice will be heard at the camera. View live images from the desired camera. Tap and hold [Talk]. When you are finished talking or you want to hear the other party, release [Talk]. Note: R To adjust the camera’s speaker volume, open the options menu (see “Displaying the options menu”, Page 151) and tap [Camera Speaker Volume].

  • Page 157: Playing Back Hd Camera Recordings

    Using an HD camera The recording was recorded manually. Note: R If a recording was recorded with no audio, is displayed next to the recording in the recording list. To enable or disable audio recording when recording camera images, see “Recording sound”, Page 167. HD camera recording list options The following items are available in the options menu (see “Displaying the options menu”, Page 151) while viewing the recording list.

  • Page 158: Erasing Hd Camera Recordings

    Using an HD camera Erasing HD camera recordings View live images from the desired camera. Tap [Videos]. To erase recordings recorded on one specific date Select the desired recording date. To erase recordings recorded on multiple dates Continue to the next step. Open the options menu (see “Displaying the options menu”, Page 151).

  • Page 159: Confirming Hd Camera Status

    Using an HD camera How recordings are saved on the SD card R Recordings are saved on the camera’s SD card in folders based on the recording date, in the following path. \PRIVATE\PANA_GRP\PSN\HN_HDCAM R The file naming convention is: 1 + recording type + recording start time. –...

  • Page 160: Hd Camera Led Indicator

    Using an HD camera Status notifications for Android devices The app provides information about camera status by displaying status notifications, error messages, and the following icons in your mobile device’s status bar and notifications panel. If your mobile device is registered to multiple cameras, your mobile device can receive notifications from any camera.

  • Page 161: Smart Recording Features

    Using an HD camera Live images are being viewed or recorded, or camera is starting up Device malfunction *1 You can configure the camera so that its LED indicator does not light during normal operation or when motion is detected. See “Enabling and disabling the HD camera’s LED indicator”, Page 161. Enabling and disabling the HD camera’s LED indicator View live images from the desired camera.

  • Page 162: Turning Smart Recording Scenarios On And Off

    Using an HD camera Tap [Schedule]. Under [Timer], set each item. – [Start Time]: Determines when camera recording starts. – [Recording Duration]: Determines the length of the recording. The maximum setting is 15 minutes. Under [Repeat], set each item. – [Days]: Determines the days on which the scenario can record images. When finished, tap [OK].

  • Page 163: Editing Smart Recording Scenarios

    Using an HD camera Turn the checkbox for the desired scenario on or off. Editing smart recording scenarios View live images from the desired camera. Open the options menu (see “Displaying the options menu”, Page 151). Tap [Smart Recording]. R A list of existing scenarios is displayed. Select the desired scenario.

  • Page 164: Temperature Sensor

    Using an HD camera Built-in motion sensor Built-in sound sensor Built-in temperature sensor Sensor history options The following items are available in the options menu (see “Displaying the options menu”, Page 151). – [Filter] Allows you to choose which sensors are displayed in the sensor history. –...

  • Page 165: Motion Detection

    Using an HD camera – [Low]: The microphone is only slightly sensitive to sound, i.e., a large sound is required to trigger the notification. Note: R The camera’s microphone will not detect sound while a mobile device user is talking to the camera ( “Talking to the HD camera”, Page 155).

  • Page 166: Image Brightness

    Using an HD camera View live images from the desired camera. Open the options menu (see “Displaying the options menu”, Page 151). Tap [Camera Speaker Volume]. Adjust the volume as desired and then tap [OK]. Image brightness You can adjust the overall brightness of the camera image. View live images from the desired camera.

  • Page 167: Recording Overwrite

    Using an HD camera Recording overwrite You can choose whether recorded camera images are erased automatically by new images when the camera’s SD card is full. View live images from the desired camera. Open the options menu (see “Displaying the options menu”, Page 151). Tap [Settings] ®...

  • Page 168: Thumbnail Image

    Using an HD camera R Disabling night vision mode will reduce the visibility of images at night. Thumbnail image You can capture a still image from the camera and use it as its thumbnail, i.e., a small preview image. The thumbnail is displayed in the camera list. View live images from the desired camera.

  • Page 169: Hd Camera Settings

    Using an HD camera however, if it is consistently low, confirm the network conditions (network traffic, camera and wireless router placement or obstacles, etc.) for possible causes. View live images from the desired camera. Open the options menu (see “Displaying the options menu”, Page 151). Tap [Settings] ®...

  • Page 170: Login Password

    Using an HD camera [Device Profiles] See “HD camera device profiles”, Page 171. [Notification Settings] You can select which types of status notifications are displayed, and which are not. – [Motion Detect] This setting determines whether a notification is displayed when the camera detects motion. –...

  • Page 171: Hd Camera Device Profiles

    Using an HD camera HD camera device profiles The camera’s device profile allows you to assign a name and location to the camera. These settings are especially convenient when you have multiple cameras. You can also change the camera’s date and time setting.

  • Page 172: Updating The Hd Camera's Firmware

    Using an HD camera [Port Forwarding] settings These settings are only required if you need to configure your wireless router’s port forwarding feature in order to connect to the camera while away from home. Important: R In order to use this feature, you must first configure the camera to use a static IP address ( “Changing IP settings”, Page 171).

  • Page 173: Resetting The Hd Camera's Settings

    Using an HD camera Open the options menu (see “Displaying the options menu”, Page 151). Tap [Firmware Update]. R The camera will connect to the Internet and check for a newer version of its firmware. Follow the on-screen instructions. Resetting the HD camera’s settings View live images from the desired camera.

  • Page 174: System Expansion

    Using an HD camera System expansion Registering other mobile devices to the HD camera To register a mobile device to the camera, use the procedure described in “Registering additional mobile devices to the camera”, Page 150. Adding another HD camera You can register your mobile device to multiple HD cameras and monitor each of them from your mobile device.
  • Page 175 Using an HD camera Note: R If you use this procedure to deregister the mobile device you are using to perform the procedure, and if there are no other cameras or access points that the app can connect to, the initial setup screen is displayed.

  • Page 176: Troubleshooting

    If you experience any trouble while using this product, the following information will solve most problems. If the trouble persists, refer to the appropriate section in this chapter according to the trouble you are experiencing. For the latest troubleshooting information, visit {{"https://panasonic.net/cns/pcc/support/ homehawk"|tolink("https://panasonic.net/cns/pcc/support/homehawk")}}. Power Use these steps to make sure that all devices are receiving power.
  • Page 177 Troubleshooting Make sure your HD camera can connect to your wireless router. →Disconnect the HD camera’s AC adaptor, connect it again, and wait for the camera to start up. If the camera’s LED indicator remains blinking in white after a few minutes, the camera is not connected to your wireless router.

  • Page 178: Messages

    Troubleshooting Note: R Mobile devices must be turned on in order to match the time. →Shelf cameras, floor cameras, and window cameras: “Time adjustment”, Page 115 →Access points, shelf cameras, and floor cameras: “Time adjustment”, Page 143 →HD cameras: “HD camera device profiles”, Page 171 Information on Disposal in other Countries outside the European Union These symbols are only valid in the European Union.

  • Page 179: Initial Setup

    Troubleshooting Initial setup I cannot perform initial setup R Your mobile device is connecting to a different wireless router during the initial setup procedure. →If your mobile device can connect to other nearby wireless routers, we recommend you turn them off or “forget”...

  • Page 180: Notification Features

    Troubleshooting →Move your mobile device closer to your wireless router. R Your mobile device has too many wireless networks stored in its wireless network list. →Use your mobile device’s “forget this wireless network” feature and delete any unnecessary/unused wireless networks from the list. Refer to your mobile device’s operating instructions or support site for details.

  • Page 181: Shelf Camera Features

    Troubleshooting →Make sure the desired types of notifications are enabled. For notifications sent from the shelf camera, floor camera, or window camera, see “Notification settings”, Page 115. For notifications sent from the access point, see “Notification settings”, Page 144. For notifications sent from the HD camera, see “[Notification Settings]”, Page 170. R Your mobile device’s notifications feature is disabled for the [HomeHawk] app.

  • Page 182: Initial Setup By Wps

    Troubleshooting There is a long delay when talking to the camera while away from home R Your mobile device’s network connection is slow or congested. →Wait for network traffic to decrease. →Lower the [Frame Rate] setting ( “Changing the frame rate”, Page 112). Images are poor at night when the camera is installed in front of a window R Night vision mode is causing images to have poor quality.
  • Page 183 Troubleshooting Initial setup can't be completed The camera’s LED indicator is blinking in red. If you have trouble during the initial setup check the following causes/solutions first and then turn off the camera and restart it. R The WPS function on your wireless router may be disabled. Some Internet Service Provider wireless routers may have WPS disabled.

  • Page 184: Initial Setup By Basic Setup

    Troubleshooting If the situation still does not improve, refer to your wireless router’s manual for information on how to change the router channel of your wireless network. Initial setup by Basic Setup Initial setup can't be completed The camera’s LED indicator is blinking in red. If you have trouble during the initial setup check the following causes/solutions first and then turn off the camera and restart it.

  • Page 185: Floor Camera Features

    Troubleshooting Floor camera features General issues Refer to the following after checking the general troubleshooting information described in “General information”, Page 176. The camera’s LED indicator is blinking in red. R The camera is out of range of your wireless router. →Confirm that your wireless router is powered on and wired correctly, and then move the camera closer to your wireless router.

  • Page 186: Initial Setup By Wps

    Troubleshooting Camera images are not displayed, and [Loading...] is displayed for a long period when I try to view camera images while away from home R The protocol used for communication is not compatible with your network. →Set the [Remote Access Mode] setting to [TCP] ( “Remote access mode settings”, Page 35). The Automatic Mode Switching feature does not work even though the geo-fencing feature is enabled.
  • Page 187 Troubleshooting The camera’s LED indicator is blinking in red. If you have trouble during the initial setup check the following causes/solutions first and then turn off the camera and restart it. R The WPS function on your wireless router may be disabled. Some Internet Service Provider wireless routers may have WPS disabled.

  • Page 188: Initial Setup By Basic Setup

    Troubleshooting Initial setup by Basic Setup Initial setup can't be completed The camera’s LED indicator is blinking in red. If you have trouble during the initial setup check the following causes/solutions first and then turn off the camera and restart it. R The wireless network password may be incorrect.

  • Page 189: Window Camera Features

    Troubleshooting Window camera features General issues Refer to the following after checking the general troubleshooting information described in “General information”, Page 176. The camera’s LED indicator is blinking in red. R The camera is out of range of your wireless router. →Confirm that your wireless router is powered on and wired correctly, and then move the camera closer to your wireless router.

  • Page 190: Initial Setup By Wps

    Troubleshooting Initial setup by WPS WPS is a function of wireless routers that is used to easily connect wireless devices to wireless routers. A WPS button on a wireless router indicates that it has the WPS function. (Depending on the type of wireless router, the WPS function may be disabled on the wireless router even if there is a WPS button.) Initial setup can't be completed The camera’s LED indicator is blinking in red.

  • Page 191: Initial Setup By Bluetooth

    Troubleshooting The camera’s LED indicator is lit in yellow. R The camera is not in WPS mode because the SETUP button was not pressed for long enough. →Follow the on-screen instructions, and press and hold the SETUP button on the camera until the LED indicator starts blinking (about 5 seconds).
  • Page 192 Troubleshooting No sound is heard in camera recordings R If is displayed next to the recording in the recording list, the system is configured to not record audio when recording camera images. →Change the [Recording with Sound] setting ( “Recording with sound”, Page 137). R The volume is turned down on your mobile device.

  • Page 193: Hd Camera Sensor Features

    Troubleshooting →Reduce the sensitivity of the camera’s sensors, see “Motion sensitivity”, Page 139. R The camera’s detection area is too large. →Limit the detection area so that the camera ignores motion in unneeded areas of the camera’s image, i.e., reduce the camera’s detection area ( “Detection area”, Page 139). R The camera’s settings are not suited to the environment.

  • Page 194: Amazon Alexa Features

    Troubleshooting Images are poor at night when the camera is installed in front of a window R Night vision mode is causing images to have poor quality. →Turn off night vision mode ( “Night vision mode”, Page 167). Infrared LEDs light at night R Night vision mode is enabled and automatically turns on infrared LEDs at night.

  • Page 195: Warranty

    If your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“warranty period”), at its option either (a) repair your product with new or refurbished parts,...
  • Page 196 If a problem with this product develops during or after the warranty period, you may contact your dealer or Service Center. If the problem is not handled to your satisfaction, then write to: Panasonic Corporation of North America Consumer Affairs Department 8th Fl. Two Riverfront Plaza...
  • Page 197 R The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Panasonic Corporation is under license. R Firefox is a trademark of the Mozilla Foundation in the US and other countries.
  • Page 198 Notes...
  • Page 199 Notes...
  • Page 200 PNQP1406QA/eng CC1803YK9100...

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