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Motorola RAZR User Manual
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Motorola RAZR User Manual

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Summary of Contents for Motorola RAZR

  • Page 1 User Guide...
  • Page 2 All features, functionality, and other product specifications, as well as the information contained in this help content, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

  • Page 3: Table Of Contents

    Contents Set up phone About your hardware Copy data from old phone Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics About your home screen About your lock screen What's new in Android 10?
  • Page 4 Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Sounds Set ringtones Enhance sound Avoid interruptions with Do Not Disturb Stop phone from speaking Other sound settings Silence “Hello Moto” during power up...
  • Page 5 Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Photos app Share photos and videos Upload photos and videos...
  • Page 6 Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage Find downloaded files Recover recently deleted files Upload music to cloud Upload photos and videos Scan documents and make copies Network and internet Connect to Wi‑Fi networks...
  • Page 7 Security About security Protect against harmful apps Be ready to find a lost phone Lock and unlock phone Set screen lock Adjust lock options Unlock with trusted devices Unlock with your face Unlock at trusted places Keep phone unlocked while it's on you...
  • Page 8 Record your IMEI number Find legal and product information Fix a problem Hardware issues Phone is slow or unstable Phone feels warm or hot Phone won't turn on Phone restarts or crashes Screen is frozen or won't respond...

  • Page 9: Set Up Phone

    You can change the wallpaper. For an overview, open the Moto app and touch > Razr Tips. Camera - To learn about photos and videos, read help in the Camera app. LED flash Speaker...
  • Page 10 Set up phone Earpiece Selfie camera Power button Volume up/down button Microphone Internal display Care for your phone Your folding phone requires a little care for best performance. To protect the hinge: • Don't open the phone farther than the hinge allows. •...

  • Page 11: Copy Data From Old Phone

    Set up phone • It is okay to use wipes or cloths moistened with 70% isopropyl alcohol or Clorox® Disinfecting Wipes to gently wipe your screen. • When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings, including the charging port, headphone jack, microphones and speakers.
  • Page 12 Set up phone If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud with your Google account. To copy files: Charge both phones and turn them on. On your new phone: If this is the first time you’ve turned it on, select your language on the setup screen.

  • Page 13: Set Up Voicemail

    Set up phone • Ringtones Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch > Touch & hold to dial into your mailbox.

  • Page 14: Prepare For Emergencies

    Set up phone Open the Gmail app. Follow the onscreen instructions to enter your email address, password, and account options. If you have problems setting up the account, read Google's help for Gmail. Set up corporate email If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar events, and contacts with the Microsoft Exchange server.
  • Page 15 Set up phone To set up your emergency information: Go to Settings > About phone. Touch Emergency information. Set up your information. Note: Anyone who picks up your phone can see your emergency info without unlocking your phone. View emergency information From the lock screen: •...

  • Page 16: Make It Yours

    Set up phone When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert. You can turn most alerts off or on (Presidential Alerts cannot be disabled) and adjust alert notification settings. Note: Because alerts are intended to save lives, please consider carefully before turning alerts off.

  • Page 17: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.

  • Page 18: About Your Lock Screen

    Learn the basics If you want an entirely new look and feel for your home screen, you can use a different launcher. For a less drastic renovation, just change the wallpaper. About your lock screen The lock screen appears when you're using a screen lock and you power on your phone or turn on...
  • Page 19 Learn the basics Navigation Gestures: Moving between apps and screens is even easier with gestures: • Go home - Swipe up from the bottom of our screen to go to your home screen. • Go back - Swipe towards the middle from the left or right edge to go back to the last screen. •...
  • Page 20 Learn the basics Security enhancements Privacy • Settings now includes a Privacy menu, with more permissions to preserve privacy. Easily see and adjust which apps have access to your phone data and features, like which apps can use the camera or microphone. •...

  • Page 21: New To Android

    Learn the basics : New to Android? If you had an iPhone Welcome to Android! Here are some differences between your old iPhone and your new phone. Your assistant: You've retired Siri. Now, find info and get things done with Google Assistant. Just set up “OK, Google”.

  • Page 22: Status Bar Icons

    Learn the basics : New to Android? • Store in the cloud. Upload your photos, videos, and music to the cloud; get to all of it without taking up space on your phone. • Keep your stuff secure. Your account password secures it all and lets you access it from anywhere. Maintaining your account Other than remembering your password, you don’t need to do much maintenance on your Google account - just enjoy the benefits of your secure, synchronized information.
  • Page 23 Learn the basics : New to Android? CALLS Active call. Missed call. Speakerphone on. Microphone muted. NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 1X, 2G, 3G, H, H+, 4G. Available speeds depend on your carrier and your location.
  • Page 24 Learn the basics : New to Android? Bluetooth connected. Trusted device connected. Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected. Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download...
  • Page 25 Learn the basics : New to Android? Vibrate. DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message.

  • Page 26: Phone Terms You Should Know

    Learn the basics : New to Android? OTHER ICONS Screenshot is available. Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode mode...
  • Page 27 Learn the basics : New to Android? Near-field communication. A wireless technology that transfers information between two compatible devices. Tap the devices together to share web addresses, contact info, apps, GPS locations and more. notification An alert from your phone or an app on your phone. Your phone displays icons in the status bar to notify you of new messages, calendar events and alarms.

  • Page 28: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.

  • Page 29: Move Between Apps And Screens

    Learn the basics : Get around on your phone Pinch in to Put two fingers on the screen, far apart, and then drag them together. zoom Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications. Press Power button twice Press the Power button twice to open Google...

  • Page 30: Use Quick Settings

    Learn the basics : Get around on your phone returns you to the home screen from any app. lets you switch between recent apps. Tip: For visual assistance, you can add to open the Accessibility Menu magnify what's on the screen. Use quick settings Open quick settings Settings you adjust frequently, like Wi-Fi and Bluetooth, are “quick settings”, easy to get to from any screen.
  • Page 31 Learn the basics : Get around on your phone Do Not Disturb Flashlight Audio effects. Auto-rotate Battery Saver Mobile data Airplane mode Screen Cast Data Saver. Appears after you turn on Data Saver the first time.

  • Page 32: Turn Screen Off And On

    Learn the basics : Get around on your phone Night Light. Appears after you turn on Night Light the first time. Wi-Fi hotspot. Appears after you turn on hotspot the first time. You can also slide to adjust screen brightness. Open all settings To open the full list of all settings: •...

  • Page 33: Adjust Volumes

    Learn the basics : Get around on your phone Turn screen off and on manually To turn the screen on: • Press the Power button. If you've set up a screen lock, you need to unlock it. • If you've added your fingerprint to the phone, touch the sensor to wake and unlock your phone.
  • Page 34 Learn the basics : Get around on your phone Go to Settings > System > Gestures. Touch Prevent ringing > Mute. Tip: Use Do Not Disturb to silence all calls, messages, events, and reminders. Turn it on from quick settings, or schedule it to turn on automatically during certain times during calendar...

  • Page 35: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.

  • Page 36: Control Phone With Your Voice

    Learn the basics : Frequently used tools Do any of the following: • To edit the screenshot, touch • To share it, touch • analyze it with Google Lens, touch • For more time to review it before taking an action, touch the thumbnail to open the screenshot. •...

  • Page 37: Get Directions To A Location

    Learn the basics : Frequently used tools Open the Google app. Touch More > Settings > Voice. Touch Voice Match > Voice model. Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features).
  • Page 38 Learn the basics : Frequently used tools Touch & hold the home screen. Touch Widgets. Touch & hold the Time and Weather widget, then drag it to a home screen page. Set or delete alarms Touch the time. Adjust alarms: •...

  • Page 39: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools Touch the city to add. Remove location Touch the temperature. Touch > Settings. Touch next to the city's name. View forecasts Touch the current temperature on the widget to open the forecast. Then: •...
  • Page 40 Learn the basics : Frequently used tools Limit daily screen time For individual apps, you can set a timer that limits the amount you use the app daily. Tip: To manage your child's screen time, use parental controls. To set an app timer: Go to Settings >...
  • Page 41 Learn the basics : Frequently used tools Do one of the following: • Open quick settings, then touch & hold • Go to Settings > Digital Wellbeing & parental controls > Focus mode. Next to Schedule, touch Tip: To mute sounds, stop vibration, and block notifications for all calls and notifications, use Do Not Disturb.

  • Page 42: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 43: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 44: Use Voice Typing

    Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...

  • Page 45: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Open the Wallpapers app. Do one of the following: •...

  • Page 46: Add Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Add widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar. To add a widget: Touch &...
  • Page 47 Personalize your phone : Home screen • Navigate to Work Maps • Navigate to Home • Search YouTube • Subscriptions • Trending • New incognito tab Chrome • New tab • New reminder Calendar • New event • Open most recent conversation Messages •...

  • Page 48: Remove Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. • Touch Add automatically. Add folders Folders organize your shortcuts. Touch & hold an app shortcut on your home screen. Drag it onto another to group them together, then release when a circle forms around them: Then you can: •...
  • Page 49 Personalize your phone : Home screen Switch between launchers Go to Settings > Apps & notifications. Touch Default apps > Home app. Or, touch Advanced > Default apps > Home app. Select the launcher you want to use. To adjust its settings, touch Delete launchers You can only delete launchers that you installed.

  • Page 50: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 51: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 52: Enhance Sound

    Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.

  • Page 53: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Select an effect: • 3D Stereo: Immersive and spatial sound experience, great for gaming • Theater: Optimized for surround sound • Live: Simulates the effect of a live concert • Custom: Select a preset equalizer profile and a surround sound option Avoid interruptions with Do Not Disturb Turn Do Not Disturb on or off manually When you're busy, use Do Not Disturb to mute sounds, stop vibration, and block notifications.
  • Page 54 Personalize your phone : Sounds To adjust settings for alarms, media, and touch sounds: Go to Settings > Sound > Do Not Disturb. Touch See all exceptions. For each category, select whether sound and vibration is muted or not Notifications When Do Not Disturb is on, you won’t see or hear notifications by default.
  • Page 55 Personalize your phone : Sounds Touch SMS, MMS, and messaging apps > Allow messages. Choose whether to allow messages from: • Anyone • Contacts only • Starred (favorite) contacts only • None Calendar events and reminders Go to Settings > Sound > Do Not Disturb. Touch See all exceptions.

  • Page 56: Stop Phone From Speaking

    Personalize your phone : Sounds Adjust options to select the calendar to use and your reply status. To stop your phone from automatically silencing: Go to Settings > Sound. Touch Do Not Disturb > Schedules. Do any of the following: •...

  • Page 57: Other Sound Settings

    Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.

  • Page 58: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon Description Calculator Make some quick calculations.
  • Page 59 Apps Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS. Files Browse and manage files and folders stored on your phone.
  • Page 60 Apps Moto Select available gestures for phone shortcuts and control notifications. Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device.
  • Page 61 Apps Get more apps Don’t see what you need? Download more apps. Tip: Swipe up and touch Search apps. Type the missing app's name to go to Play Store where you can install with one touch. Get help for an app Open the app.

  • Page 62: View Two Apps On Screen

    Apps Tips for using apps • You can change the background color of your app list to be light or dark. • See how long you use each app and set app timers to improve your digital wellbeing. • You can print from many apps.

  • Page 63: View Notifications

    Apps Go to Settings > Apps & notifications. Touch Advanced > Special app access > Picture-in-picture. To turn off Picture-in-picture for an app, touch it and turn Allow picture-in-picture off View notifications Find your notifications Apps send notifications to alert you about things like new messages, calendar events, and alarms. You can check your notifications from a few places: •...

  • Page 64: About Moto Experiences

    Silent instead of Alerting. About Moto experiences The Moto app provides experiences to help you get the most from your Motorola phone. You can turn these features on or off with the app or in Settings. Turn gestures on/off Perform everyday tasks with quick motions.
  • Page 65 Apps Other settings • See what’s going on while your screen is off with Peek Display. Learn more. • Keep your screen on while you’re looking at it with Attentive Display. Learn how. • Silence the “Hello Moto” greeting during startup. Learn how.

  • Page 66: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded your phone. To download apps: Open the Play Store app. Browse by category or search.
  • Page 67 Apps : Manage your apps Touch Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch >...

  • Page 68: Manage Or Delete Apps

    Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features.
  • Page 69 Apps : Manage your apps Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages. Touch & hold the app icon, then touch Do one of the following: •...

  • Page 70: Protect Against Harmful Apps

    Apps : Manage your apps • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Not all apps back up data automatically. Check with the app developer. To automatically back up to Google Drive: Go to Settings...

  • Page 71: Search And Browse

    Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
  • Page 72 Apps : Search and browse In the list of results: • Review results, then touch a selection to view it or take the suggested action. • To crop the area of your search for more accurate results, touch • For more actions, touch and then: Translate text Copy or scan text...

  • Page 73: Search Your Phone

    Apps : Search and browse • Touch > > Settings and turn Nearby places on. Delete Google search history Read Google's help for instructions. Use search engine other than Google To use a search engine other than Google: Search for “search engine” in Play Store and install one of the apps.

  • Page 74: Browse Websites

    Apps : Search and browse If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch. Find your phone number Go to Settings.
  • Page 75 Apps : Search and browse Clear browsing history Open Chrome app. Touch > History. Touch CLEAR BROWSING DATA. You can also review and delete your search history. Change default browser You can download other browsers from Play Store. After you've installed one, you can make it your default browser.

  • Page 76: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages. You can send one SMS message to multiple people, and replies are delivered in separate, not group, conversation threads (unless you and your recipients have group messaging enabled).
  • Page 77 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number. •...

  • Page 78: Add Attachments

    Apps : Text messaging Open the message list and touch the conversation marked Draft. Do one: • Finish composing the message and touch • Delete the characters in the text field to delete the draft. Forward a text message Open Messages app.

  • Page 79: Save Attachments From Text Message

    Apps : Text messaging Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video.

  • Page 80: Change Default Messaging App

    Apps : Text messaging This feature is not available in all countries. To adjust the group messaging setting: In the Messages app, touch > Settings. Touch Group messaging and select an option. Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app.

  • Page 81: Get Text Messages On Your Computer

    Apps : Text messaging Touch Quick responses. Touch one of the responses to edit it. Get text messages on your computer Set up Messages for web If you use the Messages app on your phone, you can see and send text messages on your computer. Pair your computer and the Messages app on your phone by scanning a QR code: •...

  • Page 82: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 83: View Email Attachments

    Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 84: Preview Inboxes From Home Screen

    Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
  • Page 85 Apps : Email Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 86: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web-enabled device or computer when you've signed in to your account.

  • Page 87: Create And Manage Events

    Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
  • Page 88 Apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 89: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
  • Page 90 Apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). •...

  • Page 91: Set Date And Time

    Apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format on •...
  • Page 92 Apps : Clock app Touch Home time zone, then select your home time zone.

  • Page 93: Photos App

    Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 94 Apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...

  • Page 95: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see status bar. To answer an incoming call: • Flip the phone open.

  • Page 96: Make Calls

    Calls, contacts, voicemail : Phone calls • Get notified of incoming calls when you're on a call. Set up call waiting. • Set the number of rings before sending a call to voicemail. Dial into voicemail, then follow your carrier’s prompts to change this setting.

  • Page 97: During A Call

    Calls, contacts, voicemail : Phone calls Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch .

  • Page 98: Customize Flip Open/Closed Gesture

    Calls, contacts, voicemail : Phone calls • Use a paired Bluetooth device. Touch to use or stop using the device. • Mute your microphone. Touch . You can hear the caller but they can’t hear you. Enter a number Touch on the call screen to use the numeric keypad.

  • Page 99: Make Video Calls

    Calls, contacts, voicemail : Phone calls Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play Store, and iPhone users can download it from the iTunes App Store. The video calls are secure and can’t be seen by others.
  • Page 100 Calls, contacts, voicemail : Phone calls If your carrier supports Wi-Fi calling, you need to turn it on. Go to Settings > Network & internet > Mobile network. Touch Advanced > Wi-Fi calling. Depending on your carrier, the Wi-Fi calling setting may be in your Phone app at >...

  • Page 101: Block Calls And Texts

    Calls, contacts, voicemail : Phone calls • You're experiencing a power outage • Your Wi-Fi connection isn't working To update your emergency address: Go to Settings > Advanced Calling. Touch Wi-Fi calling > Update current emergency address. Important: When you call 911, always tell the operator your location. Block calls and texts About blocking If you don’t want to get calls or texts from a certain phone number, you can block it.

  • Page 102: View And Delete Call History

    Calls, contacts, voicemail : Phone calls Unblock a number If you reported a number to Google as spam when you blocked it, unblocking it also reverses the spam report. From the Phone app: Touch > Settings > Blocked numbers. Touch by the number to unblock.

  • Page 103: Make Emergency Call From Locked Phone

    Calls, contacts, voicemail : Phone calls Touch > Call history. Touch Missed. Save recent call as contact You can save a number to make it easy to find and call back later. To save a number: Touch Touch Touch the number. Touch Add Contact.
  • Page 104 Calls, contacts, voicemail : Phone calls Touch Emergency to see the dialer. Enter the emergency number for your region and touch When you make an emergency call, Emergency Location Service automatically sends your location to emergency responders.

  • Page 105: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 106: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...

  • Page 107: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.

  • Page 108: Share Contacts

    Calls, contacts, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
  • Page 109 Calls, contacts, voicemail : Contacts Go to Downloads. Touch & hold the file. Touch 10. Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification accept the file transfer.

  • Page 110: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 111: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 112: Music

    Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...

  • Page 113: Transfer Music Files

    Music To switch tracks when the screen is off: • For the next track, press & hold the Volume up button. • For the previous track, press & hold the Volume down button. If this restarts the current track, press Volume down again.

  • Page 114: Connect A Midi Device

    Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).

  • Page 115: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.

  • Page 116: Use Battery Saver Mode

    Battery • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.

  • Page 117: Show Battery Percentage In Status Bar

    Battery When the phone is in Battery Saver mode, you'll see in the status bar. Turn Battery Saver on or off Turn it on/off yourself Open quick settings and touch Have it turn on automatically To turn on when your battery is below a specified level: Open quick settings, then touch &...

  • Page 118: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 119: Find Downloaded Files

    Storage Touch a category (apps, images, videos, etc.) to view that type of item. Do any of the following: • To uninstall apps, touch the app name, then touch Uninstall. • To clear an app's cache, touch the app's name, then touch Storage > Clear cache. •...

  • Page 120: Recover Recently Deleted Files

    Storage Recover recently deleted files You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you use the phone, the more likely the file will be overwritten with new data. Search for “file recovery”...

  • Page 121: Scan Documents And Make Copies

    Storage Touch your profile icon > Photos settings > Back up & sync. Adjust settings as needed: • To choose high quality or original size for uploads, touch Upload size. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders.
  • Page 122 Storage When you've finished scanning, touch Save. Change the document title and folder on Drive, if desired, then touch Save. In Drive, open the file and touch to share or print the scan. Tip: You can also use the Camera app to scan information. Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders.

  • Page 123: Network And Internet

    Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.

  • Page 124: Use Airplane Mode

    Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.

  • Page 125: Control Data Usage

    Network and internet Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth). If permitted by your airline, you can then turn Wi‑Fi and/or Bluetooth back on during the flight.

  • Page 126: Share Your Internet Connection

    Network and internet Touch Data Saver and turn Use Data Saver on You'll see in your status bar and all apps are prevented from using background data. Tip: The first time you turn Data Saver on, is added to quick settings.
  • Page 127 Network and internet Connect devices to hotspot Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge.

  • Page 128: Connect To Vpns

    Network and internet View or change hotspot password Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot. Touch Advanced > Hotspot password to see the current password. To change the password, type over the current password. Note: Although you can turn off passwords for your hotspot, keeping a password prevents unauthorized usage of your cellular data.
  • Page 129 Network and internet Go to Settings > Network & internet. Touch Advanced > VPN. If prompted, set a screen lock PIN or password. Touch Choose the type of VPN and enter settings from the network administrator. To always remain connected to the VPN, check Always-on VPN. Touch SAVE.

  • Page 130: Connected Devices

    Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 131 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...

  • Page 132: Connect With Wi-Fi Direct

    Connected devices Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.

  • Page 133: Share Or Receive With Nfc

    Connected devices Disable Tap & pay To disable Tap & pay, turn NFC. When NFC is off, Tap & pay is not included in Settings. Share or receive with NFC Only some versions of this phone, sold in certain countries, support this feature. NFC (near-field communication) makes it easy to securely share with sources you trust, without having to type a lot...

  • Page 134: Cast Screen Or Media To Tv

    Connected devices Turn NFC off Go to Settings > Connected devices > Connection preferences and turn NFC off Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: •...

  • Page 135: Share Files And Links With Nearby Android Phones

    Connected devices • From the notification, touch Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone. For information about using Wi-Fi Direct after you've connected, see the user guide that came with your TV. Fix a problem After each step, see if your issue is fixed.
  • Page 136 Connected devices Turn sharing on/off To turn it on: On your phone, make sure Bluetooth Location are turned on. Go to Settings > Connected devices > Connection preferences > Nearby Share. Tip: To add Nearby Share to quick settings, open quick settings, touch , then drag the tile where you want it.

  • Page 137: Transfer Files Between Phone And Computer (Usb)

    Connected devices If you want to change your phone’s name to something less identifiable, touch Device name and type a new name. Fix a problem If you're having problems sharing content with someone, try these steps: On both phones, check that Bluetooth is On both phones, check that Location is...

  • Page 138: Print From Your Phone

    Connected devices If you selected PTP when you connected the phone, in File Explorer choose whether to import pictures and videos automatically or manually. Open a second File Explorer window to see your computer folders. Navigate to the folders or files to transfer, then drag and drop them to and from the open phone storage and computer folders.
  • Page 139 Connected devices If your printer isn't found in Default Print Service: Touch Add service. In Play Store, search for “[printer brand] print service” and install the app for the printer's service plugin. Once installed, return to Settings > Connected devices > Connection preferences > Printing and touch the print service plugin name to automatically find your printer.

  • Page 140: Other Settings Apps & Notifications

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 141: Choose How Apps Notify You

    Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 142 Other settings : Apps & notifications Change notification sound To change the sound for all app notifications: Go to Settings > Sound > Default notification sound. Do one of the following: • To change it, choose a new sound. • To turn notification sounds off, select None.
  • Page 143 Other settings : Apps & notifications Turn Allow notification dots on or off To turn off for one app: Touch & hold the app icon. Touch > Notifications. Touch Advanced. Turn Allow notification dot on or off Control lock screen notifications If you've set a pattern, PIN or password, you can control which type of notifications show on your...

  • Page 144: Display

    Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 145: See Peek Display Notifications

    Other settings : Display Turn Dark theme on or off When it's on, the dark background applies to your settings and app screens. Colors don't change in media, such as videos. When it's off, if you run low on battery, Battery Saver switches temporarily to the dark background until the phone has charged.

  • Page 146: Change Screen Timeout

    Other settings : Display Touch Settings and do any of the following: • To allow replies without unlocking the phone, turn Safe reply off . To require unlocking to reply, keep it on • To stop specific apps from showing these notifications, touch Block apps > and touch the app's name.

  • Page 147: Stop Automatic Rotation

    Other settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off In this mode, you can manually rotate the current app. Touch by the navigation buttons. Allow screen to rotate To allow rotation for all apps, open quick settings and turn Auto-rotate on You can also adjust this in Settings >...

  • Page 148: Set Lock Screen Preferences

    Other settings : Display Do any of the following: • To adjust the size of text on the screen, touch Font size, then drag the slider to the size you want. • To adjust the size of icons and other screen elements, touch Display size, then drag the slider to the size you want.

  • Page 149: Location

    Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
  • Page 150 Other settings : Location Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.

  • Page 151: Security

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 152: Protect Against Harmful Apps

    Other settings : Security Along with these safeguards, exchange information only with others you know and trust. Additional security options For additional security, you can also: • Protect your phone in case it’s lost or stolen. Use Find My Device. •...
  • Page 153 Other settings : Security • Have Find My Device turned on To check that Find My Device is on for your phone: Go to Settings > Security. Touch Find My Device and turn it on To learn more, touch > Help & Feedback. To confirm that you can find your phone, go to android.com/find on your phone or from a computer.

  • Page 154: Lock And Unlock Phone

    Other settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 155: Adjust Lock Options

    Other settings : Security : Lock and unlock phone Remove screen lock Go to Settings > Security. Touch Screen lock. Enter your current PIN, password, or pattern to confirm your identity. Select None or Swipe. Adjust lock options Set time before locking Unless kept unlocked automatically, your phone locks the screen five seconds after the screen turns off.

  • Page 156: Unlock With Trusted Devices

    Other settings : Security : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...

  • Page 157: Unlock With Your Face

    Other settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...

  • Page 158: Unlock At Trusted Places

    Other settings : Security : Lock and unlock phone Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings. Touch Security > Smart Lock. Unlock your phone, then touch Face Unlock. Touch Improve face matching. Follow the onscreen instructions.

  • Page 159: Keep Phone Unlocked While It's On You

    Other settings : Security : Lock and unlock phone Touch Security > Smart Lock. Unlock your phone, then touch Trusted places. Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps.
  • Page 160 Other settings : Security : Lock and unlock phone Go to Settings > Security. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. Touch Add fingerprint. Use the fingerprint sensor to scan another fingerprint. Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint Go to Settings...

  • Page 161: Pin Your Screen

    Other settings : Security : Lock and unlock phone • Oily • Dirty • Injured If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed. Problem: Fingerprint option disappeared from Security menu.
  • Page 162 Other settings : Security If you required a pattern, PIN, or password when you turned on pinning, enter it to unlock the phone.

  • Page 163: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 164: Change Name & Info In Your Google Account

    Other settings : Accounts Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name & info in your Google account You can update, add, and remove basic info for your Google account: Go to Settings...

  • Page 165: Control What Info Google Collects

    Other settings : Accounts Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to Settings >...
  • Page 166 Other settings : Accounts • Deleting your search history and other activity. • Reviewing your location history. • other questions about your account...

  • Page 167: Accessibility Settings

    Other settings : Accessibility settings Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 168 Other settings : Accessibility settings Touch the area of the screen to magnify, then: • Drag two or more fingers to scroll. • Pinch two or more fingers to adjust zoom. To zoom temporarily: Start magnification using the method you selected: triple tap, swipe up from bottom of screen with two fingers, or touch Touch &...

  • Page 169: Hearing Assistance

    Other settings : Accessibility settings Touch Settings and set the options you want. When TalkBack is on • Touch an item. Your phone speaks the name. • Start typing. Your phone speaks each number or letter. • Drag status bar down. Your phone speaks all of the notifications. •...

  • Page 170: Dexterity Assistance

    Other settings : Accessibility settings During a call, hold the phone to your ear, then rotate or move it to get the best position for speaking and listening. Set up TTY device For text-based communication, you can use text messaging and email.

  • Page 171: Use Accessibility Shortcuts

    Other settings : Accessibility settings Follow onscreen instructions to select: • Number of switches • Scanning options • Switch assignments To adjust Switch Access later: Go to Settings > Accessibility. Touch Switch Access > Settings. Adjust options. Use Switch Access •...
  • Page 172 Other settings : Accessibility settings Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools. Choose an option from the menu. If you're using 3-button navigation:...

  • Page 173: System

    Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch > You can also access your keyboard settings at Settings > System > Languages & input > Virtual keyboard > Gboard. You can also access your keyboard settings at Settings >...

  • Page 174: Use Multiple Languages

    Other settings : System : Languages & input Do any of the following: • Turn Haptic feedback on keypress off or on. • If on, touch Vibration strength on keypress and move the slider. Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch >...
  • Page 175 Other settings : System : Languages & input To remove a language, go to Settings > System > Languages & input > Languages, then touch > Remove, select the language, and touch Add language to keyboard If you want a keyboard for a language that isn't a display language: On the keyboard, touch >...

  • Page 176: Gestures

    Other settings : System : Gestures Customize Power button gesture You can customize the Power button so that pressing it twice either opens Google Assistant or opens your camera. Go to Settings > System > Gestures. Touch Double press power key and select what you want the gesture to do. Change System navigation You can select which navigation option to use for moving between apps and screens.

  • Page 177: Shrink Screen For One-Handed Use

    Other settings : System : Gestures Your viewfinder opens, and you’re ready to shoot. Twist twice again to switch to the front (selfie) camera. If you don’t want others to access your camera, you can turn Quick capture off. But if you use a screen lock, don’t worry--only your Camera app is accessible.

  • Page 178: Back Up Phone

    Other settings : System : Gestures Turn Three finger screenshot and Screenshot toolkit on or off Back up phone Back up to Google You can automatically back up the following items to your Google account: • Apps and app data •...

  • Page 179: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 180: Add, Modify, Remove Users

    Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 181: Add Or Delete Guest

    Other settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.

  • Page 182: About Phone

    Other settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 183: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 184: Phone Won't Turn On

    Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.

  • Page 185: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.
  • Page 186 Fix a problem : Hardware issues Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings to see if Night Light is on and turn it off •...

  • Page 187: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. No signal If you usually have a signal but the...

  • Page 188: Problems During Calls

    Fix a problem : Call and SIM issues If you're using a ringtone that you installed, try using a ringtone that came with the phone. safe mode to see if apps you installed are causing the issue and uninstall as needed. Begin with application types like launchers, task killers, or anti-virus apps.
  • Page 189 Fix a problem : Call and SIM issues Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network. During a call, check that the proximity sensor works by covering it to confirm that it turns off your screen, preventing accidental touches during calls.
  • Page 190 Fix a problem : Call and SIM issues Make sure the headset is inserted completely into the headset jack. If you are using a case or cover, remove it and re-insert the headset to see if it was interfering. Try a different headset to determine if the issue is with the original headset. Earpiece Check that nothing is covering the microphone: •...

  • Page 191: Battery Issues

    Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
  • Page 192 Fix a problem : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press and hold the Power button.

  • Page 193: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 194 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings and touch Bluetooth. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 195: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 196: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection. If not, try these troubleshooting steps. Re-enter the password on the device to match the hotspot password set up on your phone.

  • Page 197: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 198 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 199: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.

  • Page 200: Camera Problems

    Fix a problem : App issues Clear the app's cache. Go to the developer’s website for support. Open the Play Store app. Touch > My apps & games. Touch the app and swipe down to see a link to the website. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.

  • Page 201: Messaging Problems

    Fix a problem : App issues Error: Camera busy This error can occur if you use the camera in one app and then switch to another app that requires permission to access the camera. After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again.

  • Page 202: Gmail Problems

    Fix a problem : App issues If you're using a 3rd party launcher, try switching back to the Moto launcher. If this fixes the issue, then find an alternative launcher to use. Can't send or receive messages Change your preferred network to Global. If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone, your phone number may still be associated with iMessaging.

  • Page 203: Play Store Problems

    Fix a problem : App issues Play Store problems For help with Play Store, read Google's troubleshooting information.

  • Page 204: Maintenance Procedures

    Fix a problem : Maintenance procedures Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: Go to Settings > About phone > Android version. The number displayed is your phone's Android version.

  • Page 205: Reset Phone

    Fix a problem : Maintenance procedures Reset phone What a reset does Resetting your phone erases all data and brings it back to out-of-the-box condition. This data will be erased from the phone: • Google account • Media (music, photos, videos) •...

  • Page 206: Get More Help

    Fix a problem : Maintenance procedures Press the Power button to restart in Recovery mode. Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it. Use Volume buttons to scroll to Factory data reset, then press the Power button to select it. Allow several seconds for the reset to complete.

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