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Owner’s Record The model and serial numbers are located at the rear. Record these number in the space provided below. Refer to these numbers whenever you call upon your Sony dealer regarding this product. Model No. Serial No. WARNING To prevent fire or shock hazard, do not expose the unit to rain or moisture.
Table of Contents Introduction About this Manual ............. 5 Features ................6 Handling Precautions ............7 Location and Function of Parts and Control ....8 Front ................. 8 Inside ................10 Rear ................11 Preparation Supplied Accessories ............. 12 Assembly ................. 13 Connections ..............
Introduction About this Manual This section provides an overview of each chapter, and describes the notational conventions used in this manual. Introduction In addition to this chapter overview and the notational conventions, this chapter describes the printer features and important issues with which you should be familiar before using the printer.
Features High Quality Color Printer The UP-D9500 Digital Color Printer offers high quality, high resolution (300 x 300 dpi and 300 x 600 dpi) and high speed printing of computer image data with full color (256 gradations and 16.7 million colors).
Handling Precautions Storing and Moving • When the printer is not going to be used for a long time, turn off the power switch, unplug the power cord from the outlet, and remove the ink ribbon and paper from the printer for storage. •...
Location and Function of Parts and Control Front 1 RELEASE Lever 6 Printer Window Display Pull this lever to open the top cover when Displays the printer status and menus, and an necessary, such as to replace the ribbon. error message when an error occurs. 2 Front Cover 7 ALARM Indicator Printed paper outlet .
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9 Sliding Cover Open this cover to access the buttons used for menu operations. a CANCEL Button Press to cancel printing. b Cursor Buttons Press these buttons to navigate the menus. c MENU Button Press to display the MENU screen. Press again to return to the operating screen from the MENU screen.
Location and Function of Parts and Control (continued) Inside 1 Thermal Head 4 Ink Ribbon Heats the ink on the ribbon. Do not touch the Two types of ribbon can be used: for Dye head, as you could get burned and degrade Sublimation and Variable Dot Systems.
Rear 1 AC Inlet 5 10BASE-T Connector Connect the supplied power cord here. The printer may be connected to an Ethernet network by 10BASE-T cable connected here. 2 DIP Switch 6 LocalTalk Connector Determines the SCSI device ID number of the printer, and sets the internal terminator on or The printer may be connected to an AppleTalk off.
Preparation Supplied Accessories Make certain you have received the following accessories: Paper Tray (1) Ribbon Holder (1) Bottom Cover (1) Power Cord (1) CD-ROM (1) Instruction for use English (2), French (2) (for USA and Canada) English (2), French (2), German (2) (for Europe) Warranty Card (1) (USA and Canada only) Software License Agreement (1) Registration Card (1) (USA and Canada only)
Assembly Remove the protective block from the printer. Install the bottom cover. Pull the release latch and open the top cover. Install the ink ribbon holder. Refer to “Installing the Ink Ribbon” (page 22) for details. Preparation...
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Assembly (continued) Close the top cover. Set the paper tray into the printer. Refer to “Loading Paper” (page 27) for details. Notes • Only special ribbon and paper designed for this printer can be used. • The type of ribbon and paper both depend on the Printing System to be used. Make sure both match the System you want to use.
Connections The UP-D9500 can be connected to networks such as LocalTalk and Ethernet, and to computers equipped with a parallel or SCSI interface. Notes • Be sure to turn off the power to all devices before making connections to the computer or peripherals.
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Connections (continued) Press the button. Select “I/F SETTING” with the buttons. Press , then select “AppleTalk SEL” with the buttons. Press to display the AppleTalk setup screen. Press the button to move the asterisk (*) to the type of network being used. Press the button.
Parallel Interface Connection Connect the printer to the parallel port of the host computer using a parallel cable. Notes • The parallel data cable connectors should be inserted firmly, as far as they will • The parallel data cable should be no longer than 3 meters, and should conform to the Centronics printer cable specification.
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Connections (continued) Press , to display the “IP ADDRESS” screen. Set the IP Address. Increment and decrement the number with the asterisk (*) using the buttons. Press the buttons to move the asterisk to the next number to set. When the last number has been set, press the button to display the “NET MASK”...
SCSI Interface Connection Connect the printer to a SCSI interface-equipped computer or peripheral device. Notes • SCSI cable connectors should be inserted firmly as far as they will go. • A SCSI cable connected to a single host computer should be no longer than 6 meters.
Connections (continued) Set the printer SCSI ID so that it is different from all other devices on the SCSI bus. If two devices have the same SCSI ID, malfunctions may result. SCSI ID SCSI ID Switch Terminator ON/OFF Setting When the printer is connected as the terminating device on the SCSI bus, set the terminator to the ON position.
Operation Turning the Printer On and Off Turning the Printer On Press and hold the POWER switch for about 3 seconds. The boot message appears when the power is turned on. When “READY” appears, the printer is ready to print. Turning the Printer Off Press and hold the POWER switch until “SHUTDOWN PROCESSING”...
Installing the Ink Ribbon The first procedure below described replacing the ribbon. When installing a ribbon the first time, skip to the second procedure. Notes • Do not reuse a ribbon. • Do not attempt to rewind a used ribbon. •...
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Place a new ribbon in the ribbon holder, with the ring set to the position illustrated. Note Do not touch the memory contacts inside the ring. Turn the ribbon in the direction of the arrow to remove any slack. Printing with a loose ribbon may damage the ribbon or degrade printing. Close the top cover.
Installing the Ink Ribbon (continued) Changing the Ribbon Type Pull the RELEASE lever to open the top cover. Note Do not open the top cover while the printer is operating. Doing so may cause the printer to malfunction. Place the holder cover on the ribbon holder. Align the holder cover and the ribbon holder with the FREE position, and slide the ribbon holder to the left to the LOCK position.
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Place a holder cover onto the holder containing another type of ribbon, then set it in the printer. Note A ribbon holder (with holder cover included) for exchanging ribbons is sold separately.(UPA-9500) Remove the holder cover. Slide it to the right, and lift it off. Note If the ribbon is loose, tighten it to remove the slack.
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Installing the Ink Ribbon (continued) Close the top cover. Note Keep a holder cover on a ribbon holder when removed from the printer, to protect the holder. Operation...
Loading Paper Load the paper for printing with the following procedure. Notes • Printing paper should be handled within its package. Do not add paper to the package. • Do not touch the printing side of the paper; it could degrade printing quality. •...
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Loading Paper (continued) Set the paper package in the paper tray (for A3 ++ size). Made sure that the side labeled as the printing side is facing up. Notes • Do not damage or obscure the printed markings on the package, as a malfunction could result.
Test Printing Press the button. Select “Test Print” with the buttons. Press “TEST PATTERN” is displayed. Press Test printing begins, and the paper is ejected. Press the button. Operation...
Printing Before you start printing: • Is the printer connected properly? • Are the paper and ink ribbon installed correctly? • Is the paper suitable for the ink ribbon? Turn on the computer and the printer. The printer window display shows the current paper size and type. Print size display Print system display •...
Reprinting the Same Image After an image is printed, the image data remains stored in the printer so it can be printed again. The number of reprints can also be set. Press the button. Select “PRINT MENU” with the buttons. Press Select “PRINT QTY”...
Miscellaneous Printing Packs Two types of printing packs are provided, one for the Dye Sublimation Printing System, and one for the Variable Dot Printing System. Upon changing the ribbon and paper, the printer automatically selects the appropriate printing system. Ribbon and corresponding paper are provided together in packs.
Adding Memory Before installing the memory expansion option, be sure to turn off the printer. The added memory should be recognized automatically. Refer to “Confirming Internal Printer Configuration” (page 35) to confirm that the added memory has been recognized. Power off the printer. Remove the screws indicated by the arrows below on the rear of the printer.
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Adding Memory (continued) Replace the Control Unit, and the screws. Miscellaneous...
Confirming Internal Printer Configuration The installed memory capacity of the printer can be confirmed on the Configuration display. Press the button. Select “CONFIGURATION” with the buttons. Press The installed memory capacity is displayed. Press the buttons. The display returns to the initial screen. Miscellaneous...
An internal problem has occurred. →Do a mechanical reset (Page 42). If the "MECHA TROUBLE" message remains, turn the printer off and contact your nearest Sony Service Center. REMOVE PAPER PRESS [>] KEY Paper has jammed. →Remove the jammed paper, and press END OF RIBBON The ribbon at its end.
Clearing Paper Jams Note Do not touch any parts other than those indicated. Hot parts inside the printer can cause burns. Pull the RELEASE lever and open the top cover. Note Do not open the top cover while the printer is operating. Doing so may cause the printer to malfunction.
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Clearing Paper Jams (continued) Close the paper feeding guide. If the jammed paper was removed in the above steps, skip to step 7. Pull the blue lever and open the front cover. If the jam occurred there, remove the jammed paper. Note If you can’t remove the jammed paper by pulling it from inside the paper tray, turn the roller dial in the direction of the arrow to remove it.
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Replace the ribbon holder. Close the top cover. Note Be sure to close the front cover first, then the top cover. Miscellaneous...
Printer Maintenance Open the cover and clean the inside of the printer regularly, including the space around the chuck drum and the thermal head. Close the cover after cleaning. Cleaning is recommended each time you change the ribbon. Notes • Do not clean immediately after printing, as some internal parts are very hot at that time.
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Close the top cover. Note Cleaning the chuck drum affects color smearing. Clean the chuck drum when color smearing is noticeable. Cleaning the Thermal Head Wipe the thermal head’s heating elements gently with the head cleaner (supplied with the printer) moistened with alcohol. Note After cleaning, make sure the thermal head is dry before printing.
Select “MECHA RESET” with the buttons. Press If the “MECHA TROUBLE” message disappears, the problem is solved and printing should return to normal. If the “MECHA TROUBLE” message reappears, turn the printer off and contact your nearest Sony Service Center. Miscellaneous...
Repacking the Printer Remove the paper tray, ribbon holder, ribbon, paper, and bottom cover. Note Remove the paper tray by pulling it outward while pressing the blue button to its right Attach the protective block to the printer. Assemble the printer carton base platform. Miscellaneous...
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Repacking the Printer (continued) Assemble the accessories box. Ribbon holder Bottom cover Paper tray Set the printer in the base platform, then add the carton outer sleeve and insert the packing material and accessories box. Miscellaneous...
Specifications Power requirement Resident fonts 120V AC, 50/60 Hz (for USA and Canada) Accessories 220-240V AC, 50/60 Hz (for Europe) Paper tray (1) Power consumption Ribbon Holder (1) 3.3A (for USA and Canada) Bottom Cover (1) 1.8A (for Europe) Power Cable (1) Operating temperature range CD-ROM (1) 8 to 35 °C...
Warranty Repairs We provide warranty repair service according to the terms of the Warranty Card. Refer to the Warranty Card for details. When contacting the Sony Service Center, be prepared to provide the following information: • Model: UP-D9500 • Description of the problem: describe as precisely as possible.
Determining Whether the Product is Damaged Before submitting the product for repair, please recheck the following. If it does not operate properly, contact your supplier or your nearest Sony Service Center. Problem Cause and Remedy Nothing appears on • Is the power on? →Turn on the power.