Related Manuals for HP Stream 11 Pro
Summary of Contents for HP Stream 11 Pro
- Page 1 HP Stream 11 Pro Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 External component identification ......................... 3 Finding your hardware and software information ....................3 Locating hardware ..........................3 Locating software ..........................3 Display ................................... 4 Buttons ................................... 5 Keys ..................................6 Lights ..................................7 TouchPad ................................ - Page 6 System board ............................ 35 Speakers ............................37 Display assembly ..........................38 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..............45 Starting Setup Utility (BIOS) ..........................45 Updating the BIOS ..............................45 Determining the BIOS version ......................45 Downloading a BIOS update ......................
- Page 7 Index ................................61...
- Page 8 viii...
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Page 9: Product Description
DVD±RW SuperMulti Double-Layer Drive (9.5mm tray load, SATA, external USB optical drive) Audio and video HP TrueVision HD slim webcam, 1280×720 by 30 frames per second; fixed (no tilt), with activity LED Dual digital microphone with appropriate echo-cancellation, noise-suppression software... - Page 10 Category Description Keyboard/pointing devices Touchpad requirements: (continued) Taps enabled as default Support for Microsoft® Windows® 8 Modern trackpad gestures Power requirements Support for a 3-cell, 37-WHr, 3.25-AHr battery Support for a 65-W or 45-W AC adapter with a 1.0-m power cord Security Trusted platform module (TPM) version 2.0 (Discrete TPM) Security cable lock...
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Page 11: External Component Identification
External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer. -
Page 12: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that apply to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. -
Page 13: Buttons
Buttons Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. -
Page 14: Keys
Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key, or on select models, the spacebar. Windows key Returns you to the Start screen from an open app or the Windows desktop. -
Page 15: Lights
Lights Item Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. -
Page 16: Touchpad
TouchPad Item Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge- swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. -
Page 17: Left Side
Left side Item Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Power connector Connects an AC adapter. -
Page 18: Right Side
For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. -
Page 19: Bottom
Bottom Item Component Description Speakers (2) Produce sound. Bottom... -
Page 20: Illustrated Parts Catalog
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the service tag information The product name (1), serial number (2), product number (3), warranty information (4), and model number (5) are located on the bottom of the computer. -
Page 21: Computer Major Components
Computer major components Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents on page TouchPad (includes cable and double-sided adhesive) 800746-001 Keyboard/top cover (includes cable): Computer major components... - Page 22 Item Component Spare part number For use in Belgium 800058-A41 For use in Bulgaria 800058-261 For use in Canada 800058-DB1 For use in the Czech Republic and Slovakia 800058-FL1 For use in Denmark, Finland, and Norway 800058-DH1 For use in France 800058-051 For use in Germany 800058-041...
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Page 23: Display Assembly Subcomponents
Item Component Spare part number (10) Power connector cable 787922-001 (11) Speakers (includes left and right speakers and cables) 792913-001 (12) Base enclosure 800055-001 Rubber Kit (not illustrated, includes 2 display bezel screw covers, 4 rubber feet, and 2 800747-001 rubber screw covers) Display assembly subcomponents Display assembly subcomponents... -
Page 24: Miscellaneous Parts
WLAN antenna (includes antenna cables, transceivers, and double-sided adhesive) 792882-001 Display enclosure 800054-001 Miscellaneous parts Component Spare part number 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 741727-001 HP HDMI-to-VGA adapter 701943-001 HP RJ45-to-USB adapter dongle 539614-001 HP USB external DVD-RW Drive 747080-001 Power cord (3-pin, 1.0-meter, black):... -
Page 25: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 26: Drive Handling
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 27: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 28: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. - Page 29 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 30: Removal And Replacement Procedures
Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 49 screws that must be removed, replaced, and/or loosened when servicing the computer. - Page 31 NOTE: When replacing the keyboard/top cover, be sure that the following components are removed from the defective keyboard/top cover and installed on the replacement keyboard/top cover: ● Heat sink (see Heat sink on page ● TouchPad (see TouchPad on page ●...
- Page 32 Remove the eleven Phillips PM1.9×5.6 screws that secure the keyboard/top cover to the base enclosure. Turn the computer right side up with the front toward you. Open the computer as far as it will open. Lift the front edge (1) of the keyboard/top cover until it separates from the front edge of the base enclosure.
- Page 33 Remove the keyboard/top cover (7) by sliding it up and forward at an angle. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
- Page 34 Reverse this procedure to install the keyboard/top cover. Chapter 5 Removal and replacement procedures...
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Page 35: Touchpad
TouchPad Description Spare part number TouchPad (includes the cable and double-sided adhesive) 800746-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 36: Heat Sink
Heat sink Description Spare part number Heat sink (includes replacement thermal material) 792910-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 37: Power Button Board
Power button board Description Spare part number Power button board (includes cable and double-sided adhesive) 792895-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 38: Battery
Battery Description Spare part number Battery, 3-cell, 37-WHr, 3.25-AHr, Li-ion (includes cable) 787521-005 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 39: Wlan Module
WLAN module Description Spare part number Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784638-005 Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 753077-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. - Page 40 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve should be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.
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Page 41: Connector Board
Connector board Description Spare part number Connector board (includes cable, SD Card Reader slot, and double-sided adhesive) 795899-001 Before removing the connector board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 42: Power Connector Cable
Power connector cable Description Spare part number Power connector cable 787922-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 43: System Board
System board NOTE: The system board is with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core processor (1333-MHz FSB, 1.0-MB L2 cache, 4.5 W), a graphics subsystem with UMA memory, 2.0-GB of system memory, and 32-GB of eMMC primary storage and includes replacement thermal material. Description Spare part number Equipped with the Windows 8 Professional operating system. - Page 44 Disconnect the speaker cable (4) from the system board. Remove the power light diffuser (1). Remove the six Philllips PM1.9×3.3 screws (2) that secure the system board to the base enclosure. Lift the left side of the system board (3) until it rests at an angle. Remove the system board (4) by sliding it up and to the left at an angle.
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Page 45: Speakers
Speakers Description Spare part number Speakers (include left and right speakers and cables) 792913-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 46: Display Assembly
Display assembly Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer. - Page 47 Remove the two Phillips PM2.0×2.2 broad head screws (2) that secure the display panel to the display enclosure. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. Remove the display bezel (4).
- Page 48 Remove the display bezel. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module. Detach the webcam/microphone module (2) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive.) Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 795114-001.
- Page 49 Lift the top edge of the display panel (2), and then swing the panel up and forward until the panel rests upside down in front of the display enclosure. Release the adhesive strip (1) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (2) from the display panel.
- Page 50 Remove the display panel. Disconnect the display panel cable from the webcam/microphone module. Release the display panel cable from the retention clips (1) and routing channel built into the top edge and left side of the display enclosure. Remove the display panel cable (2). The display panel cable is available using spare part number 792892-001 and includes the webcam/microphone module cable.
- Page 51 Remove the display hinges (3). The display hinges are included in the Display Hinge Kit, spare part number 792893-001. If it is necessary to replace the WLAN antenna: Remove the display bezel. Remove the display panel. Remove the display hinges. Detach the WLAN antenna transceivers (1) from the display enclosure.
- Page 52 Release the WLAN antenna cables (2) from the retention clips built into the top edge and right side of the display enclosure. Remove the WLAN antenna. The WLAN antenna is available using spare part number 792882-001. Reverse this procedure to reassemble and install the display assembly. Chapter 5 Removal and replacement procedures...
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Page 53: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 54: Downloading A Bios Update
Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now. -
Page 55: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. -
Page 56: Specifications
Specifications Metric U.S. Computer dimensions Width 30. cm 11.8 in Depth 20.6 cm 8.1 in Height 2.0 cm 0.8 in Weight 1.3 kg 2.8 lbs Operating voltage and current: 19.5 V dc@ 2.31 A – 45 W 19.5 V dc@ 3.33 A – 65 W NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. -
Page 57: Backing Up, Restoring, And Recovering
Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. -
Page 58: Restore And Recovery
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see... -
Page 59: Using The Hp Recovery Partition (Select Models Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 60: Statement Of Memory Volatility
Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business Notebook PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. - Page 61 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.
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Page 62: Nonvolatile Memory Usage
HP Sure Start models only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select... - Page 63 Fingerprint 512 KByte Stores Fingerprint reader memory is Only a digitally signed Reader flash fingerprint programmed by user application can make the templates. enrollment in HP ProtectTools call to write to the flash. Security Manager. Nonvolatile memory usage...
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Page 64: Questions And Answers
Questions and answers How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Customer Secure Boot key. See question and answer 7 for information about resetting the key. -
Page 65: Using Hp Sure Start (Select Models Only)
BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. -
Page 66: 10 Power Cord Set Requirements
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 67 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
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Page 68: 11 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/... - Page 69 HP Recovery Manager number 16, 43 removal 42 display panel spare part number 16, 43 bottom components 11 product description 1 HP PC Hardware Diagnostics (UEFI) button components 5 removal 40 downloading 47 buttons spare part number 16, 41 using 47...
- Page 70 TouchPad zone 8 starting 51 transporting guidelines 20 system 50 packaging guidelines 20 USB flash drive 51 plastic parts, service using HP Recovery media 49 considerations 17 USB ports 10 recovery media ports creating 49 HDMI 10 creating using HP Recovery...
- Page 71 webcam light 4 webcam, location 4 webcam/microphone module removal 39 spare part number 16, 40 Windows File History 50 restoring files 50 system restore point 49 Windows key 6 wireless antenna location 4 removal 43 spare part numbers 16, 44 wireless, product description 1 WLAN antenna location 4...