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HP ProBook x360 11 G1 Maintenance And Service Manual
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HP ProBook x360 11 G1 Maintenance And Service Manual

Education edition
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HP ProBook x360 11 G1 Education Edition
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP ProBook x360 11 G1

  • Page 1 HP ProBook x360 11 G1 Education Edition Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2016 HP Development Company, L.P. Product notice Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Illustrated parts catalog ..........................3 Service label ................................3 Computer major components ..........................5 Display assembly subcomponents ........................10 Miscellaneous parts ............................. 11 3 Removal and replacement preliminary requirements ..................13 Tools required ..............................
  • Page 6 Determining the BIOS version ......................51 Downloading a BIOS update ......................52 6 Using HP PC Hardware Diagnostics (UEFI) ....................... 53 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............53 7 Specifications .............................. 55 Computer specifications ............................55 8 Backing up, restoring, and recovering ......................

  • Page 7: Product Description

    Product description Category Description Product Name HP ProBook x360 11 G1 Education Edition Processors Intel® Pentium™ N4200 1.10-GHz (turbo up to 2.50-GHz) processor (750-MHz FSB, 2.0-MB L2 cache, quad core, 6 W) Intel Celeron™ N3350 1.10-GHz (turbo up to 2.40-GHz) processor (650-MHz FSB, 2.0-MB L2 cache,...
  • Page 8 Support for no pen option ● Power requirements Support for 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) and 65-W HP Smart AC adapter (non- PFC, RC, 4.5-mm) with C5 receptacle, 1.83-meter (6.00-feet) and C5 receptacle, 1.00-meter (3.28- feet) power cord Support for a 3-cell, 41-WHr, 3.615-AHr, Li-ion battery...

  • Page 9: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
  • Page 10 Component HP product name (select products only) Model name (select products only) Product number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 11: Computer Major Components

    Computer major components Computer major components...
  • Page 12 Item Component Spare part number Display assembly: The TouchScreen display is spared only as an entire assembly. The non-TouchScreen display is spared at the subcomponent level. For more non-TouchScreen display assembly spare part information, see Display assembly subcomponents on page 11.6-in, HD, AntiGlare (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel 918429-001 assembly in radiant red finish...
  • Page 13 Item Component Spare part number Keyboard/top cover in smoke gray finish (includes keyboard cable): For use in Belgium 918555-A41 For use in Bulgaria 918555-261 For use in Canada 918555-DB1 For use in the Czech Republic and Slovakia 918555-FL1 For use in Denmark, Finland, and Norway 918555-DH1 For use in France 918555-051...
  • Page 14 Item Component Spare part number In smoke gray finish 917052-001 TouchPad cable (The TouchPad cable is included in the Cable Kit, spare part number 917064-001, and includes double- sided adhesive.) 3-cell, 41-WHr, 3.615-AHr, Li-ion battery (includes cable) 844203-850 Speakers (includes cables, left and right speakers, and four rubber isolators) 917060-001 Audio board (includes audio jack, volume control buttons, and cable) 917048-001...
  • Page 15 Item Component Spare part number (14) Heat sink (includes replacement thermal material) 918174-001 Thermal Material Kit 917061-001 (15) Bottom cover (includes rubber feet strips, shielding, and vents): In radiant red finish 917046-001 In smoke gray finish 917047-001 Rubber Kit (not illustrated, includes bottom cover rubber feet) 917058-001 Computer major components...

  • Page 16: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 917043-001 Display bezel adhesive (not illustrated, included in the Miscellaneous Kit, spare part number 917062-001) 11.6-in, HD, AG (1366×768), LED, SVA, EDP, slim, 220N, non-TouchScreen display panel 912370-001 G-sensor module (includes double-sided adhesive): 917049-001 Webcam/microphone module (includes double-sided adhesive): 912367-001...

  • Page 17: Miscellaneous Parts

    In smoke gray finish 917045-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714635-850 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 714635-850 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 741727-001...
  • Page 18 Component Spare part number For use in the People’s Republic of China 286497-008 For use in South Korea 267836-008 For use in Switzerland 213354-008 For use in Taiwan 393313-003 For use in Thailand 285096-006 For use in the United Kingdom and Singapore 213351-008 Power cord (Option-917, 3-cord, 1.00-m, ROHS) 361240-002...

  • Page 19: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● ● T5 Torx screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 20: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 21: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 22: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 23 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 24: Removal And Replacement Procedures

    Removal and replacement procedures CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are on the service tag on the bottom of the computer.
  • Page 25 For use in 918555-FL1 For use in 918555-161 For use 918555-BG1 the Czech Republic Latin America in Switzerland and Slovakia For use in Denmark, 918555-DH1 For use in 918555-B31 For use in Taiwan 918555-AB1 Finland, the Netherlands and Norway For use in France 918555-051 For use in 918555-FP1...
  • Page 26 Remove the following screws that secure the bottom cover to the computer: (1) Four T8 Torx M2.5×4.1 screws (2) Two Phillips M2.5×4.1 screws (3) Two T8 Torx M2.5×4.2 screws Open the computer. Insert a keyboard release tool (1) or similar plastic, thin tool into the front edge screw holes. Chapter 4 Removal and replacement procedures...
  • Page 27 Press down on the tool and release the front edge of the keyboard/top cover (2). Position the computer right side up with the front toward you. Swing the front edge of the keyboard/top cover (1) up and back until the webcam module cable, TouchPad cable, and keyboard cable connectors are accessible.

  • Page 28: Touchpad Cable

    Remove the keyboard/top cover (5). Reverse this procedure to install the keyboard/top cover. TouchPad cable NOTE: The TouchPad cable is included in the Cable Kit, spare part number 917064-001. Before removing the TouchPad cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 29: Touchpad

    Release the ZIF connector (2) to which the TouchPad cable is connected, and then disconnect the TouchPad cable (3) from the TouchPad board. Reverse this procedure to install the TouchPad cable. TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket or the TouchPad cable. The TouchPad cable is included in the Cable Kit, spare part number 917064-001.
  • Page 30 Remove the five Phillips PM2.0×2.3 screws (3) that secure the TouchPad and TouchPad bracket to the keyboard/top cover. Remove the two Phillips PM1.6×2.0 screws (4) that secure the TouchPad and TouchPad bracket to the keyboard/top cover. Remove the TouchPad bracket (5). Remove the TouchPad (6).

  • Page 31: Second Webcam

    Second webcam NOTE: The second webcam cable is included in the Cable Kit, spare part number 917064-001. Description Spare part number Second webcam (includes cable) 917055-001 Webcam transfer board (includes cable) 917053-001 Before removing the second webcam, follow these steps: Turn off the computer.
  • Page 32 Remove the second webcam (6) and webcam transfer board (7). If it is necessary to separate the webcam transfer board from the second webcam, release the ZIF connector (1) to which the second webcam cable is connected, and then disconnect the second webcam cable (2) from the webcam transfer board.

  • Page 33: Battery

    Battery Description Spare part number 3-cell, 41-WHr, 3.615-AHr, Li-ion battery (includes cable) 844203-850 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 34: Solid-State Drive

    Solid-state drive Description Spare part number 256-GB, M.2, SATA-3 solid-state drive 917099-001 128-GB, M.2, SATA-3 solid-state drive 917098-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 860883-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 36 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the wireless antenna cables are not connected to the WLAN module terminal, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 37: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable, pad, and double-sided adhesive) 917056-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 38: Speakers

    Speakers Description Spare part number Speakers (includes cables, left and right speakers, and four rubber isolators) 917060-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Audio Board

    Audio board Description Spare part number Audio board (includes audio jack, volume control buttons, and cable) 917048-001 Before removing the audio board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 40: System Board

    System board NOTE: The system board spare part kit includes the processor, a graphics subsystem with UMA memory, and replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 917061-001. Description Spare part number Equipped with an Intel Pentium N4200 1.10-GHz (SC turbo up to 2.50-GHz) processor (750-MHz FSB, 917105-601 2.0-MB L2 cache, quad core, 6-W), 8.0-GB of system memory, and the Windows 10 operating system...
  • Page 41 Remove the system board: Disconnect the following cables from the system board: (1) Display panel ZIF connector cable (2) Webcam/microphone module cable (3) Display TouchScreen cable (only on computer models equipped with a TouchScreen display assembly) (4) Speaker cable (5) RTC battery cable (6) Audio board ZIF connector cable Component replacement procedures...
  • Page 42 Remove the nine Phillips PM2.5×3.0 screws that secure the system board to the bottom cover. Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.

  • Page 43: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 917061-001. Description Spare part number Heat sink (includes replacement thermal material) 918174-001 Before removing the heat sink, follow these steps: Turn off the computer.

  • Page 44: Display Assembly

    NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink.
  • Page 45 Disconnect the wireless antenna cables (3) from the terminals on the WLAN module. NOTE: The wireless antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The wireless antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal. Disconnect the webcam/microphone module cable (4) from the system board.
  • Page 46 Remove the six Phillips PM2.5×2.5 broad head screws that secure the display assembly to the bottom cover. Swing the top edge of the display assembly back until the display hinges release from the bottom cover. Chapter 4 Removal and replacement procedures...
  • Page 47 Slide the bottom edge of the display assembly (2) forward and separate it from the bottom cover. NOTE: Steps 10 through 16 apply only to computer models equipped with a non-TouchScreen display assembly. If it is necessary to replace the display bezel or any of the display assembly subcomponents: Flex the inside edges of the top edge (1), left (2) and right edges, and bottom edge (3) of the display bezel until the bezel disengages from the display back cover.
  • Page 48 Remove the display bezel (4). The display bezel is available using spare part number 917043-001. The display bezel adhesive is included in the Miscellaneous Kit, spare part number 917062-001. If it is necessary to replace the G-sensor module: Remove the display bezel. Release the ZIF connector (1) to which the G-sensor module cable is connected, and then disconnect the G-sensor module cable from the G-sensor module.
  • Page 49 Detach the G-sensor module (2) from the display back cover. (The G-sensor module is secured to the display back cover with double-sided adhesive.) Remove the G-sensor module. The G-sensor module is available using spare part number 917049-001. If it is necessary to replace the LED board: Remove the display bezel.
  • Page 50 Disconnect the LED board cable (2) from the LED board. Remove the LED board. The LED board is available using spare part number 917050-001. If it is necessary to replace the display panel: Remove the display bezel. Remove the four Phillips PM2.0×2.3 screws (1) that secure the display panel to the display back cover.
  • Page 51 Lift the top edge of the display panel (3) and swing it up and forward until it rests upside down in front of the display back cover. Release the adhesive strip (1) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (2) from the display panel.
  • Page 52 If it is necessary to replace the display hinges: Remove the display bezel. Remove the display panel. Release the rubber cable clip (1) containing the display panel cable from the left display hinge. Release the rubber cable clip (2) containing the wireless antenna cables and webcam/microphone module cable from the right display hinge.
  • Page 53 If it is necessary to replace the hinge cover, remove the Phillips PM1.6×3.5 screw (1) that secures the hinge cover to the display hinge. Remove the display hinge cover (2). The display hinge cover is included in the display hinge spare part kit, spare part number 917064-001.
  • Page 54 Remove the display panel cable (1) from the rubber cable clip (2) that was removed from the left display hinge. The display panel cable is included in the Cable Kit, spare part number 917064-001. If it is necessary to replace the wireless antenna cables and transceivers: Remove the display bezel.
  • Page 55 Detach the wireless antenna transceivers (7) from the display back cover. (The wireless antenna transceivers are attached to the display back cover with double-sided adhesive.) Remove the wireless antenna cables and transceivers. The wireless antenna cables and transceivers are available using spare part number 918173-001. If it is necessary to replace the webcam/microphone module: Remove the display bezel.
  • Page 56 Detach the webcam/microphone module (3) from the display back cover. (The webcam/ microphone module is attached to the display back cover with double-sided adhesive.) Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 912367-001. The webcam/microphone module cable is included in the Cable Kit, spare part number 917064-001.

  • Page 57: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 58: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 59: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 60 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 61: Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 62 Metric U.S. Relative humidity (non-condensing) Operating 10% to 90% Non-operating 5% to 95% Maximum altitude (unpressurized) ‑15 m to 3,048 m ‑50 ft to 10,000 ft Operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft Non-operating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 63: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 64: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 65: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 66: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 67: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 68: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 69: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 70 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 71: 10 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 72: Index

    47 number 11 spare part number 10, 42 spare part number 11, 47 AC adapter, spare part numbers 11 display bezel adhesive, spare part HP PC Hardware Diagnostics (UEFI) antenna number 10, 42 using 53 removal 48 display panel...
  • Page 73 HP Recovery Manager 59 system restore point media 60 creating 58 starting 60 system restore point, creating 57 supported discs 58 system 59 Thermal Material Kit, spare part USB flash drive 60 number 8, 9 using HP Recovery media 58 Index...

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