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Table of Contents

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This service information is designed for experienced repair technicians only and is not designed for use by the general public.
It does not contain warnings or cautions to advise non-technical individuals of potential dangers in attempting to service a product.
Products powered by electricity should be serviced or repaired only by experienced professional technicians. Any attempt to
service or repair the product or products dealt with in this service information by anyone else could result in serious injury or death.
In order to avoid frostbite, be assured of no refrigerant leakage during the installation or repairing of refrigerant circuit.

TABLE OF CONTENTS

1. Safety Precautions.............................................3
2. Specification .......................................................5
3. Features ............................................................11
4.1
Indoor Unit..................................................12
4.2
Outdoor Unit ...............................................12
4.3
Remote Control ..........................................12
5. Dimensions .......................................................13
5.1
Indoor Unit..................................................13
5.2
Outdoor Unit ...............................................14
WARNING
PRECAUTION OF LOW TEMPERATURE
6. Refrigeration Cycle Diagram...........................15
7. Block Diagram ..................................................16
8. Wiring Connection Diagram............................17
9. Electronic Circuit Diagram ..............................19
10. Printed Circuit Board .......................................21
Indoor Unit
CS-NE9PKE
CS-NE12PKE
CS-QE9PKE
CS-QE12PKE
8.1
Indoor Unit..................................................17
8.2
Outdoor Unit ...............................................18
9.1
Indoor Unit..................................................19
9.2
Outdoor Unit ...............................................20
10.1
Indoor Unit..................................................21
Order No: PAPAMY1307112CE
Outdoor Unit
CU-NE9PKE
CU-NE12PKE
CU-QE9PKE
CU-QE12PKE
Destination
North Europe
© Panasonic Corporation 2013.

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Summary of Contents for Panasonic CS-NE9PKE

  • Page 1: Table Of Contents

    Outdoor Unit ..........18 Indoor Unit..........12 Outdoor Unit ..........12 9. Electronic Circuit Diagram ......19 Remote Control ..........12 Indoor Unit..........19 5. Dimensions ............13 Outdoor Unit ..........20 Indoor Unit..........13 10. Printed Circuit Board ........21 Outdoor Unit ..........14 10.1 Indoor Unit..........21 © Panasonic Corporation 2013.
  • Page 2 10.2 Outdoor Unit ..........23 11. Installation Instruction........24 11.1 Select The Best Location ......24 11.2 Indoor Unit ..........25 11.3 Outdoor Unit ..........30 12. Operation and Control ........33 12.1 Basic Function ..........33 12.2 Indoor Fan Motor Operation .......34 12.3 Outdoor Fan Motor Operation ....35 12.4 Airflow Direction..........35 12.5 Quiet operation (Cooling Mode/Cooling area...
  • Page 3: Safety Precautions

    1. Safety Precautions • Read the following “SAFETY PRECAUTIONS” carefully before perform any servicing. • Electrical work must be installed or serviced by a licensed electrician. Be sure to use the correct rating of the power plug and main circuit for the model installed. •...
  • Page 4 WARNING During pump down operation, stop the compressor before remove the refrigeration piping. (Removal of refrigeration piping while compressor is operating and valves are opened condition will cause suck-in of air, abnormal high pressure in refrigeration cycle and result in explosion, injury etc.). After completion of installation or service, confirm there is no leakage of refrigerant gas.
  • Page 5: Specification

    2. Specification Indoor CS-NE9PKE CS-QE9PKE Model Outdoor CU-NE9PKE CU-QE9PKE Performance Test Condition EUROVENT Phase, Hz Single, 50 Power Supply Min. Mid. Max. 0.85 2.50 3.00 Capacity BTU/h 2900 8530 10200 kcal/h 2150 2580 Running Current – – Input Power Annual Consumption –...
  • Page 6 Indoor CS-NE9PKE CS-QE9PKE Model Outdoor CU-NE9PKE CU-QE9PKE Type Cross-flow Fan Material ASG33 Motor Type DC / Transistor (8-poles) Input Power 44.9 Output Power Cool/Fan Heat Cool/Fan Heat Cool/Fan Speed Heat Cool/Fan 1030 Heat 1080 Cool/Fan 1120 Heat 1150 Type Propeller Fan...
  • Page 7 Indoor CS-NE9PKE CS-QE9PKE Model Outdoor CU-NE9PKE CU-QE9PKE Inner Diameter Drain Hose Length Fin Material Aluminium (Pre Coat) Fin Type Slit Fin Indoor Heat Exchanger Row × Stage × FPI 2 × 17 × 19 Size (W × H × L) 636.5 ×...
  • Page 8 Indoor CS-NE12PKE CS-QE12PKE Model Outdoor CU-NE12PKE CU-QE12PKE Performance Test Condition EUROVENT Phase, Hz Single, 50 Power Supply Min. Mid. Max. 0.85 3.50 4.00 Capacity BTU/h 2900 11900 13600 kcal/h 3010 3440 Running Current – – Input Power 1.12k Annual Consumption –...
  • Page 9 Indoor CS-NE12PKE CS-QE12PKE Model Outdoor CU-NE12PKE CU-QE12PKE Type Cross-flow Fan Material ASG33 Motor Type DC / Transistor (8-poles) Input Power 44.9 Output Power Cool/Fan Heat Cool/Fan Heat Cool/Fan Speed Heat 1060 Cool/Fan 1120 Heat 1200 Cool/Fan 1200 Heat 1280 Type Propeller Fan Material Motor Type...
  • Page 10 Indoor CS-NE12PKE CS-QE12PKE Model Outdoor CU-NE12PKE CU-QE12PKE Inner Diameter Drain Hose Length Fin Material Aluminium (Pre Coat) Fin Type Slit Fin Indoor Heat Exchanger Row × Stage × FPI 2 × 17 × 21 Size (W × H × L) 636.5 ×...
  • Page 11: Features

    Features • Inverter Technology Wider output power range Energy saving More precise temperature control • Air Purifying System with nanoe-G Deactivates and removes bacterial, viruses and mould • Environment Protection Non-ozone depletion substances refrigerant (R410A) • Long Installation Piping Long piping up to 15 meters during single split connection only •...
  • Page 12: Location Of Controls And Components

    4. Location of Controls and Components Indoor Unit Air Filters Front panel Auto OFF/ON button • Use when remote control is misplaced or a malfunction occurs. Aluminium fin Sunlight Sensor and Remote Control Receiver (Maximum distances: 8m) Vertical airflow nanoe-G GENERATOR direction louver •...
  • Page 13: Dimensions

    5. Dimensions Indoor Unit <Top View> <Side View> <Side View> <Front View> Air intake direction Right ping hole Left ping Air outlet hole direction <Bottom View> <Remote Control Transmitter> +8/10°C HEAT AUTO SP EED HEAT COOL SWING OFF/ON ECONAVI MODE NANOE-G +8/10°C TEMP...
  • Page 14: Outdoor Unit

    Outdoor Unit <Top View> Space necessary for 68.5 installation (124) (53.4) 10cm 10cm 100cm Anchor Bolt Pitch 330 x 540 <Side View> <Side View> <Front View> 3-way valve at Gas side Unit : mm (Low Pressure) 2-way valve at Liquid side (High Pressure)
  • Page 15: Refrigeration Cycle Diagram

    6. Refrigeration Cycle Diagram INDOOR OUTDOOR LIQUID EXPANSION SIDE MUFFLER VALVE STRAINER PIPE TEMP. SENSOR 2-WAY PIPE VALVE TEMP. SENSOR INTAKE (EVA INLET) TEMP. SENSOR INTAKE TEMP. SENSOR PIPE TEMP. SENSOR HEAT EXCHANGER HEAT EXCHANGER (CONDENSER) (EVAPORATOR) SIDE 4-WAY VALVE 3-WAY TANK VALVE...
  • Page 16: Block Diagram

    7. Block Diagram...
  • Page 17: Wiring Connection Diagram

    8. Wiring Connection Diagram Indoor Unit...
  • Page 18: Outdoor Unit

    Outdoor Unit YELLOW (YLW) TO INDOOR UNIT (BLACK) (WHITE) (RED) BLUE (BLU) RED (RED) (TRADEMARK) REACTOR COMPRESSOR TERMINAL TERMINAL (BLACK) (WHITE) (RED) BOARD THE PARENTHESIZED LETTERS IS INDICATED ON TERMINAL COVER. RAT2 RAT1 (GRY) (GRY) DATA OUTDOOR AIR TEMP. (RED) SENSOR (THERMISTOR) CN-TH1 NOISE FILTER...
  • Page 19: Electronic Circuit Diagram

    9. Electronic Circuit Diagram Indoor Unit...
  • Page 20: Outdoor Unit

    Outdoor Unit TO INDOOR UNIT (BLACK) (WHITE) (RED) REACTOR TERMINAL (BLACK) (WHITE) (RED) BOARD RAT2 RAT1 (GRY) (GRY) DATA (RED) OUTDOOR AIR TEMP. SENSOR (THERMISTOR) NOISE FILTER (15K, 3950) COMMUNICATION CIRCUIT AC-BLK CIRCUIT (BLK) FUSE 103 PIPING TEMP. CN-TH1 RECTIFICATION (20A 250V) SENSOR (THERMISTOR) CIRCUIT...
  • Page 21: Printed Circuit Board

    10. Printed Circuit Board 10.1 Indoor Unit 10.1.1 Main Printed Circuit Board AC303 CN-FM CN-TH CN-STM1 CN-RCV CN-DISP CN-STM4 CN-CLN CN-CNT JP1 (Random Auto Restart enable/disable) 10.1.2 Indicator Printed Circuit Board LED301 LED302 LED304 LED305 LED307 LED306 CN-DISP LED303...
  • Page 22 10.1.3 Receiver Printed Circuit Board CN-RCV 10.1.4 High Voltage Power Supply Printed Circuit Board...
  • Page 23: Outdoor Unit

    10.2 Outdoor Unit 10.2.1 Main Printed Circuit Board...
  • Page 24: Installation Instruction

    11. Installation Instruction 11.1 Select The Best Location 11.1.1 Indoor Unit 11.1.3 Indoor/Outdoor Unit Installation • Diagram Do not install the unit in excessive oil fume area such as kitchen, workshop and etc. • There should not be any heat source or steam Piping direction Attention not to bend (Front side)
  • Page 25: Indoor Unit

    11.2 Indoor Unit 11.2.1 How to Fix Installation Plate The mounting wall shall be strong and solid enough to prevent it from vibration. Wall Wall Wall More than 1 More than 1 More 2 screw than 2 128 mm DISTANCETO PIPE HOLE CENTER 128 mm 241.5 mm...
  • Page 26: Indoor Unit Installation

    11.2.3 Indoor Unit Installation Right Rear piping 11.2.3.1 For the right rear piping Step-1 Pull out the Indoor piping Tape it with piping in a position as mentioned in Fig. bel ow. Step-2 Install the Indoor Unit Piping Cover Cover for the for the Cover for Drain...
  • Page 27: Connect The Cable To The Indoor Unit

    Replace the d rain hose Rear view for left piping installation Connection ca ble Piping More than 1150 mm Drain hose Drain hose Sleeve for piping hole Drain cap • • How to pull the piping and drain hose out, in case In case of left piping how to insert of the embedded piping the connection cable and drain hose.
  • Page 28 Remove the tapes and connect the power supply cord and connection cable between indoor unit and outdoor unit according to the diagram below. Terminals on the outdoor unit Colour of wires (connection cable) Terminals on the indoor unit (Power supply cord) Terminals on the isolating devices (Disconnecting means) Secure the power supply cord and connection cable onto the control board with the holder.
  • Page 29 RISK OF FIRE JOINING OF WIRES MAY CAUSE WARNING OVERHE ATING AND FIRE. Do not joint wires Use complete wire without joining. Use appr oved socket and plug with ea rth pin. Wire connection in this area must follow to national wi ring rules.
  • Page 30: Outdoor Unit

    11.3 Outdoor Unit 11.3.1 Install the Outdoor Unit • After selecting the best location, start installation to Indoor/Outdoor Unit Installation Diagram. Fix the unit on concrete or rigid frame firmly and horizontally by bolt nut (ø10 mm). When installing at roof, please consider strong wind and earthquake. Please fasten the installation stand firmly with bolt or nails.
  • Page 31: Evacuation Of The Equipment

    11.3.3 Evacuation of the Equipment WHEN INSTALLING AN AIR CONDITIONER, BE SURE TO EVACUATE THE AIR INSIDE THE INDOOR UNIT AND PIPES in the following procedure. Liquid side Indoor unit Two-way valve Outdoor unit Close Gas side Three- way valve OPEN Close Vacuum...
  • Page 32: Connect The Cable To The Outdoor Unit

    11.3.4 Connect the cable to the Outdoor Unit Remove the control board cover from the unit by loosening the screw. Terminal Connection cable between indoor unit and Board outdoor unit shall be approved polychloroprene sheathed 4 × 1.5 mm Earth Wire flexible cord, type designation 245 IEC 57 or longer than heavier cord.
  • Page 33: Operation And Control

    12. Operation and Control 12.1 Basic Function Inverter control, which equipped with a microcomputer in determining the most suitable operating mode as time passes, automatically adjusts output power for maximum comfort always. In order to achieve the suitable operating mode, the microcomputer maintains the set temperature by measuring the temperature of the environment and performing temperature shifting.
  • Page 34: Indoor Fan Motor Operation

    12.1.5 Automatic Operation • This mode can be set using remote control and the operation is decided by remote control setting temperature, remote control operation mode and indoor intake air temperature. • During operation mode judgment, indoor fan motor (with speed of Lo-) is running for 30 seconds to detect the indoor intake air temperature.
  • Page 35: Outdoor Fan Motor Operation

    ii. Auto Fan Speed [Cooling, Dry] • According to room temperature and setting temperature, indoor fan speed is determined automatically. • The indoor fan will operate according to pattern below. [1 pattern : 10 s] Speed Higher Medium Lower [Fan] •...
  • Page 36: Quiet Operation (Cooling Mode/Cooling Area Of Dry Mode)

    12.4.1 Vertical Airflow Upper Vane Angle (°) Lower Vane Angle (°) Operation Mode Airflow Direction Auto with Heat Exchanger Temperature Heating Summer House Manual Auto 45 ~ 70 2 ~ 39 Cooling and Fan Manual Auto 45 ~ 70 2 ~ 39 Soft Dry Manual 1.
  • Page 37: Quiet Operation (Heating)

    C. Control contents 1. Fan speed is changed from normal setting to quiet setting of respective fan speed. This is to reduce sound of Hi, Me, Lo for 3dB. (some models more than 3dB). 2. Fan speed for quiet operation is reduced from setting fan speed. 12.6 Quiet operation (Heating) A.
  • Page 38: Timer Control

    12.8 Timer Control • There are 2 sets of ON and OFF timer available to turn the unit ON or OFF at different preset time. • If more than one timer had been set, the upcoming timer will be displayed and will activate in sequence. 12.8.1 ON Timer Control •...
  • Page 39: Nanoe-G Operation

    12.11 nanoe-G Operation • This operation provides clean air by producing great amount of negative ions and distribute through the discharge airflow to capture or deactivate moulds, bacteria or viruses. • nanoe-G operation start condition During unit running at any operation mode, if nanoe-G operation is activated, combination operation (operation mode + nanoe-G operation) starts.
  • Page 40 • nanoe-G check mode To enable nanoe-G check mode, during nanoe-G operation ON: Remote control normal mode Press continuously for 15s Transmit ECO demo code and after 2 seconds return to normal mode. Transmit check code and after 2 seconds return to normal mode.
  • Page 41 nanoe-G breakdown error Judgment method • Hi-feedback voltage (at microcontroller) supplied to the nanoe-G system when nanoe-G operation is OFF; nanoe-G breakdown error show immediately. • It is due to indoor PCB or nanoe-G high voltage power supply damage. • Operations except nanoe-G continue.
  • Page 42: Econavi Operation

    12.12 ECONAVI Operation • ECONAVI start condition: When ECONAVI button is pressed. • ECONAVI stop conditions: When ECONAVI button is pressed again. When unit is OFF by OFF/ON button. When unit is OFF when OFF TIMER activates. When unit is OFF by AUTO OFF/ON button at indoor unit. When POWERFUL, QUIET, +8/10°C Heat operation activates.
  • Page 43 12.12.1.2 Judge Sunlight Intensity • Based on sunlight sensor output voltage, the sunlight intensity value will be computed and logged to sunlight intensity database. • The sunlight sensor sensitivity could be adjusted: Remote control normal mode Press and release within 10s Security Level 1: Less sensitive to sunlight intensity Default: (Battery insert) Security Level 3: Default sensitivity level...
  • Page 44 12.12.1.3 Judge Ambient Condition • According to sunlight intensity over a period of time, the system will analyze the ambient condition is sunny, cloudy or night. 12.12.1.4 Temperature Shift ECONAVI ; Detecting sunlight intensity, the unit adjust temperature to save energy. Ambient condition Sunny Night/Cloudy...
  • Page 45 12.12.1.6 Sunlight Sensor Abnormality • Abnormality detection: When ECONAVI is ON, if the sunlight intensity value below minimum level continuously for 24 hours, the sunlight sensor disconnection error counter will increase by 1 time. If the ECONAVI is OFF, the 24 hours timer will be reset, but the sunlight sensor disconnection error counter will not be reset.
  • Page 46: 8/10°C Heat Operation

    12.13 +8/10°C Heat Operation • +8/10°C Heat operation provides heating at low setting temperature in unoccupied houses during winter for the purpose of protecting equipments or housing appliances which may be destroyed by the extreme cold weather. • This operation can be ON by pressing the +8/10°C heat button on the remote control. •...
  • Page 47: Protection Control

    13. Protection Control 13.1 Protection Control For All Operations 13.1.1 Restart Control (Time Delay Safety Control) • The Compressor will not turn on within 3 minutes from the moment operation stops, although the unit is turned on again by pressing OFF/ON button at remote control within this period. •...
  • Page 48 13.1.4 Compressor Overheating Prevention Control • Instructed frequency for compressor operation will be regulated by compressor discharge temperature. The changes of frequency are as below. • ° If compressor discharge temperature exceeds 103 C, compressor will be stopped, occurs 4 times per 20 minutes, timer LED will be blinking.
  • Page 49: Protection Control For Cooling & Soft Dry Operation

    13.2 Protection Control For Cooling & Soft Dry Operation 13.2.1 Outdoor Air Temperature Control • The compressor operating frequency is regulated in accordance to the outdoor air temperature as shown in the diagram below. • This control will begin 1 minute after the compressor starts. •...
  • Page 50: Protection Control For Heating Operation

    13.2.6 Dew Prevention Control 2 • To prevent dew formation at indoor unit discharge area. • This control starts if all conditions continue for 20 minutes: Operated with Cooling or Soft Dry Mode. Indoor intake temperature is between 25°C and 29°C. Outdoor air temperature is less than 30°C.
  • Page 51 13.3.4 Compressor Oil Return Control • When compressor starts, the compressor will be regulated for 240 seconds. 13.3.5 Cold Draught Prevention Control • When indoor pipe temperature is low, cold draught operation starts where indoor fan speed will be reduced. 13.3.6 Deice Operation •...
  • Page 52: Servicing Mode

    14. Servicing Mode 14.1 Auto OFF/ON Button Auto OFF/ON Auto OFF/ON Auto OFF/ON Auto OFF/ON Button pressed Button pressed Button pressed Button pressed 5 sec 5 sec 5 sec Auto Operation Test Run Operation Stop Normal Cooling Operation Stop Test Run Operation Stop (Forced cooling operation) (Forced heating operation)
  • Page 53: Remote Control Button

    REMOTE CONTROL RECEIVING SOUND OFF/ON MODE The Remote Control Receiving Sound OFF/ON Mode will be activated if the Auto OFF/ON button is pressed continuously for more than 16 seconds (4 “beep” sounds will occur at 16th seconds to identify the Remote Control Receiving Sound Off/On Mode is in standby condition) and press “AC Reset”...
  • Page 54: Troubleshooting Guide

    15. Troubleshooting Guide 15.1 Refrigeration Cycle System In order to diagnose malfunctions, make sure that there are no electrical problems before inspecting the refrigeration cycle. Such problems include insufficient insulation, problem with the power source, malfunction of a compressor and a fan. The normal outlet air temperature and pressure of the refrigeration cycle depends on various conditions, the standard values for them are shown in the table on the...
  • Page 55 15.1.1 Relationship between the condition of the air conditioner and pressure and electric current Cooling Mode Heating Mode Condition of the Electric current Electric current air conditioner Low Pressure High Pressure Low Pressure High Pressure during operation during operation Insufficient refrigerant (gas leakage) Clogged capillary tube or strainer...
  • Page 56: Breakdown Self Diagnosis Function

    15.2 Breakdown Self Diagnosis Function 15.2.1 Self Diagnosis Function (Three Digits Alphanumeric Code) • Once abnormality has occurred during operation, the unit will stop its operation, and Timer LED blinks. • Although Timer LED goes off when power supply is turned off, if the unit is operated under a breakdown condition, the LED will light up again.
  • Page 57: Error Code Table

    15.3 Error Code Table Diagnosis Abnormality / Abnormality Protection Problem Check location display Protection control Judgment Operation No memory of failure — Normal operation — — Indoor fan only • Indoor/outdoor wire terminal Indoor/outdoor operation can Indoor/outdoor After operation for •...
  • Page 58 Outdoor high High pressure sensor open • High pressure sensor Continuous for 1 pressure sensor — circuit during compressor minutes • Lead wire and connector abnormality stop • Light sensor Light sensor Continuous for 24 Light sensor open or — abnormality hours short circuit...
  • Page 59: Self-Diagnosis Method

    15.4 Self-diagnosis Method 15.4.1 H11 (Indoor/Outdoor Abnormal Communication) Malfunction Decision Conditions • During startup and operation of cooling and heating, the data received from outdoor unit in indoor unit signal transmission is checked whether it is normal. Malfunction Caused • Faulty indoor unit PCB.
  • Page 60: Troubleshooting

    15.4.2 H12 (Indoor/Outdoor Capacity Rank Mismatched) Malfunction Decision Conditions • During startup, error code appears when different types of indoor and outdoor units are interconnected. Malfunction Caused • Wrong models interconnected. • Wrong indoor unit or outdoor unit PCBs mounted. •...
  • Page 61 15.4.3 H14 (Indoor Intake Air Temperature Sensor Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating, the temperatures detected by the indoor intake air temperature sensor are used to determine sensor errors. Malfunction Caused • Faulty connector connection. •...
  • Page 62 15.4.4 H15 (Compressor Temperature Sensor Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating, the temperatures detected by the outdoor compressor temperature sensor are used to determine sensor errors. Malfunction Caused • Faulty connector connection. • Faulty sensor.
  • Page 63 15.4.5 H16 (Outdoor Current Transformer Open Circuit) Malfunction Decision Conditions • A current transformer (CT) is detected by checking the compressor running frequency (≥ rated frequency) and CT detected input current (less than 0.65A) for continuously 20 seconds. Malfunction Caused •...
  • Page 64 15.4.6 H19 (Indoor Fan Motor – DC Motor Mechanism Locked) Malfunction Decision Conditions • The rotation speed detected by the Hall IC during fan motor operation is used to determine abnormal fan motor (feedback of rotation > 2550rpm or < 50rpm) Malfunction Caused •...
  • Page 65 15.4.7 H23 (Indoor Pipe Temperature Sensor 1 Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating, the temperatures detected by the indoor heat exchanger temperature sensor 1 are used to determine sensor errors. Malfunction Caused • Faulty connector connection.
  • Page 66 15.4.8 H24 (Indoor Pipe Temperature Sensor 2 Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating, the temperatures detected by the indoor heat exchanger temperature sensor 2 are used to determine sensor errors. Malfunction Caused • Faulty connector connection.
  • Page 67 15.4.9 H25 (e-ion Air Purifying System Abnormal) Malfunction Decision Conditions • During standby of cooling and heating operation, e-ion breakdown occurs and air conditioner stops operation. Malfunction Caused • Faulty indoor main PCB. • Faulty indoor e-ion power module. Troubleshooting When abnormality indication starts again For safety reason and to prevent component breakdown, always switch off the power...
  • Page 68 15.4.10 H27 (Outdoor Air Temperature Sensor Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating, the temperatures detected by the outdoor air temperature sensor are used to determine sensor errors. Malfunction Caused • Faulty connector connection. •...
  • Page 69 15.4.11 H28 (Outdoor Pipe Temperature Sensor Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating, the temperatures detected by the outdoor pipe temperature sensor are used to determine sensor errors. Malfunction Caused • Faulty connector connection. •...
  • Page 70 15.4.12 H32 (Outdoor Heat Exchanger Temperature Sensor 2 Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating, the temperatures detected by the outdoor heat exchanger temperature sensor are used to determine sensor errors. Malfunction Caused • Faulty connector connection.
  • Page 71 15.4.13 H33 (Unspecified Voltage between Indoor and Outdoor) Malfunction Decision Conditions • The supply power is detected for its requirement by the indoor/outdoor transmission. Malfunction Caused • Wrong models interconnected. • Wrong indoor unit and outdoor unit PCBs used. • Indoor unit or outdoor unit PCB defective.
  • Page 72 15.4.14 H34 (Outdoor Heat Sink Temperature Sensor Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating, the temperatures detected by the outdoor heat sink temperature sensor are used to determine sensor errors. Malfunction Caused • Faulty connector connection. •...
  • Page 73 15.4.15 H36 (Outdoor Gas Pipe Sensor Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating, the temperatures detected by the outdoor gas pipe temperature sensor are used to determine sensor errors. Malfunction Caused • Faulty connector connection. •...
  • Page 74 15.4.16 H37 (Outdoor Liquid Pipe Temperature Sensor Abnormality) Malfunction Decision Conditions • During startup and operation of cooling and heating, the temperatures detected by the outdoor liquid pipe temperature sensor are used to determine sensor errors. Malfunction Caused • Faulty connector connection. •...
  • Page 75 15.4.17 H97 (Outdoor Fan Motor – DC Motor Mechanism Locked) Malfunction Decision Conditions • The rotation speed detected by the Hall IC during fan motor operation is used to determine abnormal fan motor. Malfunction Caused • Operation stops due to short circuit inside the fan motor winding. •...
  • Page 76 15.4.18 H98 (Indoor High Pressure Protection) Error Code will not display (no Timer LED blinking) but store in EEPROM Malfunction Decision Conditions • During heating operation, the temperature detected by the indoor pipe temperature sensor is above 60°C. Malfunction Caused •...
  • Page 77 15.4.19 H99 (Indoor Freeze Prevention Protection: Cooling or Soft Dry) Error code will not display (no TIMER LED blinking) but store in EEPROM Malfunction Decision Conditions • Freeze prevention control takes place (when indoor pipe temperature is lower than 2°C) Malfunction Caused •...
  • Page 78 15.4.20 F11 (4-way valve Abnormality) Malfunction Decision Conditions • When heating operation, when indoor pipe temperature is below 10°C. • When cooling operation, when indoor pipe temperature is above 45°C. Malfunction Caused • Connector in poor contact. • Faulty sensor •...
  • Page 79 15.4.21 F17 (Indoor Standby Units Freezing Abnormality) Malfunction Decision Conditions • When the different between indoor intake air temperature and indoor pipe temperature is above 10°C or indoor pipe temperature is below -1.0°C. Remark: When the indoor standby unit is freezing, the outdoor unit transfers F17 error code to the corresponding indoor unit and H39 to other indoor unit(s).
  • Page 80 15.4.22 F90 (Power Factor Correction Protection) Malfunction Decision Conditions • During startup and operation of cooling and heating, when Power Factor Correction (PFC) protection circuitry at the outdoor unit main PCB senses abnormal high DC voltage level. Malfunction Caused • DC voltage peak due to power supply surge.
  • Page 81 15.4.23 F91 (Refrigeration Cycle Abnormality) Malfunction Decision Conditions • During cooling, compressor frequency = Fcmax. • During heating, compressor frequency > Fhrated. • During cooling and heating operation, running current: 0.65A < I < 1.65A. • During cooling, indoor intake - indoor pipe < 4°C. •...
  • Page 82 15.4.24 F93 (Compressor Rotation Failure) Malfunction Decision Conditions • A compressor rotation failure is detected by checking the compressor running condition through the position detection circuit. Malfunction Caused • Compressor terminal disconnect • Outdoor PCB malfunction Troubleshooting For safety reason and to prevent component When F93 indication happens breakdown, always switch off the power before remove and connect the component.
  • Page 83 15.4.25 F95 (Cooling High Pressure Abnormality) Malfunction Decision Conditions • During operation of cooling, when outdoor unit heat exchanger high temperature data (61°C) is detected by the outdoor pipe temperature sensor. Malfunction Caused • Outdoor pipe temperature rise due to short circuit of hot discharge air flow. •...
  • Page 84 15.4.26 F96 (IPM Overheating) Malfunction Decision Conditions • During operating of cooling and heating, when IPM temperature data (100°C) is detected by the IPM temperature sensor. Multi Models Only Compressor Overheating: During operation of cooling and heating, when the compressor OL is activated. Heat Sink Overheating: During operation of cooling and heating, when heat sink temperature data (90°C) is detected by the heat sink temperature sensor.
  • Page 85 15.4.27 F97 (Compressor Overheating) Malfunction Decision Conditions • During operation of cooling and heating, when compressor tank temperature data (112°C) is detected by the compressor tank temperature sensor. Malfunction Caused • Refrigerant shortage (refrigerant leakage). • 2/3 way valve closed. •...
  • Page 86 15.4.28 F98 (Input Over Current Detection) Malfunction Decision Conditions • During operation of cooling and heating, when an input over-current (16.8A) is detected by checking the input current value being detected by current transformer (CT) with the compressor running. Malfunction Caused •...
  • Page 87 15.4.29 F99 (Output Over Current Detection) Malfunction Decision Conditions • During operation of cooling and heating, when an output over-current (18.5A) is detected by checking the current that flows in the inverter DC peak sensing circuitry. Malfunction Caused • DC peak due to compressor failure. •...
  • Page 88: Disassembly And Assembly Instructions

    16. Disassembly and Assembly Instructions WARNING High Voltage is generated in the electrical parts area by the capacitor. Ensure that the capacitor has discharged sufficiently before proceeding with repair work. Failure to heed this caution may result in electric shocks. 16.1 Indoor Unit 16.1.1 Indoor Electronic Controllers, Cross Flow Fan and Indoor Fan Motor Removal...
  • Page 89 Figure 3 Figure 4 16.1.1.3 To remove discharge grille Figure 5...
  • Page 90 16.1.1.4 To remove control board Figure 6 16.1.1.5 To remove cross flow fan and indoor fan motor Figure 7...
  • Page 91 Figure 8 Figure 9...
  • Page 92 Figure 10...
  • Page 93: Outdoor Electronic Controller Removal Procedure

    16.2 Outdoor Electronic Controller Removal Procedure Caution! When handling electronic controller, be careful of electrostatic discharge. Remove the 5 screws of the Top Panel. Remove the Control Board as follows: Fig. 1 Remove the 8 screws of the Front Panel. Fig.
  • Page 94: Technical Data

    Unit setting: Standard piping length, Hi Fan, Cool mode at 16°C Voltage: 230V 17.1.1 CS-NE9PKE / CU-NE9PKE CS-QE9PKE / CU-QE9PKE Indoor (°C) Outdoor DB (°C) 19.0 2346 1949 186 3121 2425 287 2967 2210 290 3045 1739 342 3197 2490 311 2788 2283 402 2500 2174 515 22.0 2453 1594 193 3399 1860 237 3369 1849 289 3320 1517 339 3428 1916 301 3039 2100 404 2815 1740 518...
  • Page 95: Service Data

    Indoor room temperature: 27°C DryBulb/19°C Wet Bulb • Unit setting: Standard piping length, forced cooling at 16°C, Hi fan • Compressor frequency: Rated for cooling operation • Voltage: 230V 18.1.1 CS-NE9PKE / CU-NE9PKE CS-QE9PKE / CU-QE9PKE 20.00 19.00 18.00 17.00 16.00 15.00 Outdoor Air Temperature (ºC) 3.00...
  • Page 96 18.1.2 CS-NE12PKE / CU-NE12PKE CS-QE12PKE / CU-QE12PKE 16.00 15.50 15.00 14.50 14.00 13.50 Outdoor Air Temperature (ºC) 5.00 4.60 4.20 3.80 3.40 3.00 Outdoor Air Temperature (ºC) 1.100 1.050 1.000 0.950 0.900 0.850 20 22 38 40 Outdoor Air Temperature (ºC)
  • Page 97: Heat Mode Outdoor Air Temperature Characteristic

    Indoor room temperature: 20°C DryBulb/ -°C Wet Bulb • Unit setting: Standard piping length, forced heating at 30°C, Hi fan • Compressor frequency: Rated for Heating operation • Voltage: 230V 18.2.1 CS-NE9PKE / CU-NE9PKE CS-QE9PKE / CU-QE9PKE 40.50 36.50 32.50 28.50 24.50 20.50 Outdoor Air Temperature (ºC) 4.00...
  • Page 98 18.2.2 CS-NE12PKE / CU-NE12PKE CS-QE12PKE / CU-QE12PKE 40.00 36.00 32.00 28.00 24.00 20.00 Outdoor Air Temperature (ºC) 4.50 4.00 3.50 3.00 2.50 2.00 Outdoor Air Temperature (ºC) 2.700 2.500 2.300 2.100 1.900 1.700 Outdoor Air Temperature (ºC)
  • Page 99: Piping Length Correction Factor

    18.3 Piping Length Correction Factor The characteristic of the unit has to be corrected in accordance with the piping length. 18.3.1 CS-NE9/12PKE / CU-NE9/12PKE & CS-QE9/12PKE / CU-QE9/12PKE 18.3.1.1 Cooling Capacity 1.02 1.01 1.00 0.99 0.98 0.97 0.96 Range of additional refrigerant charge 0.95 0.94 Piping Length (m)
  • Page 100: Exploded View And Replacement Parts List100

    19. Exploded View and Replacement Parts List 19.1 Indoor Unit CWH55025J CWH55051J Note The above exploded view is for the purpose of parts disassembly and replacement. The non-numbered parts are not kept as standard service parts.
  • Page 101 SAFETY REF. NO. PART NAME & DESCRIPTION CS-NE9PKE CS-NE12PKE REMARK CHASSY COMPLETE CWD50C1730 ← FAN MOTOR ARW7666ACCB ← CROSS-FLOW FAN COMPLETE CWH02C1137 ← BEARING ASS'Y CWH64K1010 ← GENERATOR COMPLETE CWH94C0048 ← EVAPORATOR COMPLETE CWB30C4578 CWB30C4577 FLARE NUT (LIQUID) CWT251030 ←...
  • Page 102 SAFETY REF. NO. PART NAME & DESCRIPTION CS-NE9PKE CS-NE12PKE REMARK SHOCK ABSORBER (L) CWG713484 ← SHOCK ABSORBER (R) CWG713485 ← C.C.CASE CWG568509 ← (Note) • All parts are supplied from PAPAMY, Malaysia (Vendor Code: 00029488). • “O” marked parts are recommended to be kept in stock.
  • Page 103 SAFETY REF. NO. PART NAME & DESCRIPTION CS-QE9PKE CS-QE12PKE REMARK CHASSY COMPLETE CWD50C1730 ← FAN MOTOR ARW7666ACCB ← CROSS-FLOW FAN COMPLETE CWH02C1137 ← BEARING ASS'Y CWH64K1010 ← GENERATOR COMPLETE CWH94C0048 ← EVAPORATOR COMPLETE CWB30C4578 CWB30C4577 FLARE NUT (LIQUID) CWT251030 ← FLARE NUT (GAS) CWT251031 ←...
  • Page 104 SAFETY REF. NO. PART NAME & DESCRIPTION CS-QE9PKE CS-QE12PKE REMARK SHOCK ABSORBER (L) CWG713484 ← SHOCK ABSORBER (R) CWG713485 ← C.C.CASE CWG568509 ← (Note) • All parts are supplied from PAPAMY, Malaysia (Vendor Code: 00029488). • “O” marked parts are recommended to be kept in stock.
  • Page 105: Outdoor Unit

    19.2 Outdoor Unit Note The above exploded view is for the purpose of parts disassembly and replacement. The non-numbered parts are not kept as standard service parts.
  • Page 106 SAFETY REF. NO. PART NAME & DESCRIPTION CU-NE9PKE CU-NE12PKE REMARK CHASSIS ASSY CWD52K1310 ← SOUND PROOF MATERIAL CWG302742 ← FAN MOTOR BRACKET CWD541167 ← SCREW - FAN MOTOR BRACKET CWH551217 ← FAN MOTOR ARS6411AC ← SCREW - FAN MOTOR MOUNT CWH55252J ←...
  • Page 107 SAFETY REF. NO. PART NAME & DESCRIPTION CU-NE9PKE CU-NE12PKE REMARK C.C. CASE CWG566848 ← (Note) • All parts are supplied from PAPAMY, Malaysia (Vendor Code: 00029488). • “O” marked parts are recommended to be kept in stock.
  • Page 108 SAFETY REF. NO. PART NAME & DESCRIPTION CU-QE9PKE CU-QE12PKE REMARK CHASSIS ASSY CWD52K1310 ← SOUND PROOF MATERIAL CWG302742 ← FAN MOTOR BRACKET CWD541167 ← SCREW - FAN MOTOR BRACKET CWH551217 ← FAN MOTOR ARS6411AC ← SCREW - FAN MOTOR MOUNT CWH55252J ←...
  • Page 109 SAFETY REF. NO. PART NAME & DESCRIPTION CU-QE9PKE CU-QE12PKE REMARK C.C. CASE CWG566848 ← (Note) • All parts are supplied from PAPAMY, Malaysia (Vendor Code: 00029488). • “O” marked parts are recommended to be kept in stock. Printed in Malaysia SY0713-0...

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