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Maintenance & Service Guide HP EliteOne 800 G2 23 inch All-in-One HP EliteOne 705 G2 23-inch Touch All-in-One HP ProOne 600 G2 21 inch All-in-One...
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HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Table of contents 1 Product features ............................1 Overview ................................1 EliteOne 800 ................................2 Front components ..........................2 Side components ..........................3 Rear components ..........................4 Internal components ........................... 5 EliteOne 705 ................................6 Front components ..........................6 Side components ..........................7 Rear components ..........................
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General cleaning safety precautions ....................26 Cleaning the Computer Case ......................27 Cleaning the keyboard ........................27 Cleaning the monitor ......................... 27 Cleaning the mouse ........................... 28 Service considerations ............................28 Tools and software Requirements ....................28 Screws ............................... 28 Cables and connectors ........................
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Computer Setup—Advanced ......................95 Recovering the Configuration Settings ......................100 6 Using HP PC Hardware Diagnostics (UEFI) ..................... 101 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............101 7 Troubleshooting without diagnostics ......................103 Safety and comfort ............................103 Before you call for technical support ........................
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Creating recovery media ......................... 142 Creating recovery media using HP Recovery Manager (select models only) ....142 Creating recovery discs with HP Recovery Disc Creator (select models only) ..... 143 Creating recovery discs ................143 Backing up your information ..................144 System Restore ..........................
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System Recovery when Windows is not responding ............ 146 System Recovery using recovery media (select models only) ........146 Using HP Recovery Disc operating system discs (select models only) ......147 9 POST error messages and diagnostic front panel LEDs and audible codes ............149 POST numeric codes and text messages ......................
Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
Component Component Power button Microphone/line in jack hard disk drive activity LED HP SD media card reader (optional) USB 3.0 port, fast-charging Optical disc drive eject button USB 3.0 port Optical disc drive activity LED USB 3.0 Type C port...
Rear components Component Component Power cable retention loop DisplayPort connector Port cover security screw hole (2) USB 3.0 ports Serial port (optional) (2) USB 3.0 ports with wake-up functionality PS/2 keyboard connector (optional) RJ-45 Gigabit Ethernet port PS/2 mouse connector (optional) Stereo audio line out Power connector Chapter 1 Product features...
Side components Component Component Power button HP SD media card reader (optional) hard disk drive activity LED Optical disc drive eject button USB 3.0 port, fast-charging Optical disc drive activity LED USB 3.0 port Tray-load optical disc drive Headset/line out jack...
Rear components Component Component Power cable retention loop DisplayPort connector Port cover security screw hole (2) USB 3.0 ports Serial port (optional) (2) USB 2.0 ports with wake-up functionality PS/2 keyboard connector (optional) RJ-45 Gigabit Ethernet port PS/2 mouse connector (optional) Stereo audio line out Power connector Chapter 1 Product features...
Side components Component Component Power button Microphone/line in jack hard disk drive activity LED HP SD media card reader (optional) USB 3.0 port, fast-charging Optical disc drive eject button USB 3.0 port Optical disc drive activity LED Headset/line out jack...
Rear components Component Component Power cable retention loop DisplayPort connector Port cover security screw hole (2) USB 3.0 ports Serial port (optional) (2) USB 3.0 ports with wake-up functionality PS/2 keyboard connector (optional) RJ-45 Gigabit Ethernet port PS/2 mouse connector (optional) Stereo audio line out Power connector Chapter 1 Product features...
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.
Component appearance may vary depending on model. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. System parts...
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Item Description Panel/trim kit, includes Left side trim Right side trim (includes fingerprint reader and cable) Top trim Bottom trim Rear port cover Rear cover (main) Center rear I/O panel with mylar Rear I/O port cover Front bezel (for use in non-touch models) (10) Optical drive bezel trim (only for use in models with an expansion option in the optical drive bay) (11)
Description System board Converter board Serial port and PS/2 connector board NOTE: HP ProOne 600 models also include a hood sensor on the serial port / PS2 board. Optical drive (includes latch) Blu-ray writer (BD-RE) drive DVD±RW drive DVD-ROM drive...
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Intel Dual Band Wireless-AC 7265 NV (for use in HP EliteBook 800/705 models and HP ProBook 600 models) HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 (for use in HP EliteBook 800/705 models and HP ProBook 600 models) Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0 (for use in HP EliteBook 800 models) Intel Dual Band Wireless-AC 3165 + Bluetooth 4.0 (for use in HP EliteBook 800 models)
Cables Description Touch control cable Antenna cable Backlight cable Hard drive cable Hard drive + optical drive SATA data cable Converter board cable LVDS (display) cable IMPORTANT: UMA and dGPU (discrete) models each have a unique LVDS cable. These cables are not interchangeable between dGPU and UMA models.
Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...
Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
Material handling packages ● ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer: Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
Cleaning the Computer Case Follow all safety precautions in General cleaning safety precautions on page 26 before cleaning the computer. To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ●...
The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service considerations...
SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
Disconnect all other attached cables from the back of the computer. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.
Attaching a recline stand To install the stand: Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.
Lower the stand onto the computer and press down until it clicks into place (2). Removing a recline stand To remove the stand: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). Remove the rear port cover (see Rear port cover on page 31).
Attaching an adjustable-height stand To install the stand: Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.
Attaching an easel stand To install the stand: Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.
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Lift the stand up (2), and then pull the stand hooks out of the computer (3). Chapter 4 Removal and Replacement Procedures...
Access panel The computer has one main rear access panel that allows access to internal components. To remove the access panel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). Remove the rear port cover (see Rear port cover on page 31).
Description Internal PCIe storage 256-GB solid-state drive, 2280SS, PCIe, NVMe 128-GB solid-state drive, 2280SS, PCIe, NVMe Hard disc drive The hard disk drive is located on the left side of the computer. One 2.5 inch primary hard disk drive (HDD) is installed in the computer. Some models may have a secondary 2.5 inch hard drive installed on top of the optical disc drive (ODD).
Remove the four mounting screws from the 2.5 inch hard drive. Be sure to keep the screws together with the blue rubber grommets to use to install a replacement drive. Remove the 2.5-inch hard disc drive(s) from the cage. For instructions on installing a hard disc drive, see Installing a 2.5-inch hard disc drive on page Installing a 2.5-inch hard disc drive Fasten four mounting screws with grommets onto the 2.5 inch hard drive.
Place the 2.5 inch hard drive into the drive cage and slide it toward the cables until the cage snaps into place. Connect the power and data cables to the hard drive. Optical drive The optical drive is located beneath the lower hard drive on the left side of the computer. The green latch comes with the drive.
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Align the new optical drive with the opening in the side of the computer. Push the drive in firmly until it snaps into place. NOTE: The optical drive can be installed in only one way. Chapter 4 Removal and Replacement Procedures...
Converter board The converter board is located on the left side of the computer (viewed from behind) under the main rear cover. It is secured with two Torx screws and has two connectors. Use the same converter spare part for all display panels; however, you must change jumper settings on the board based on the display panel.
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Remove the two Torx screws (2) that secure the board to the computer. Lift the converter board from the computer. To install the converter board, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures...
Top trim The top trim is located along the top of the computer. To remove the top trim: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). Remove the rear port cover (see Rear port cover on page 31).
Webcam module On products that ship with a webcam module, the module is located at the top of the computer beneath the top trim. It is housed in a metal bracket that is secured with two Phillips screws. The webcam module has one connector.
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If you need to install a shutter blank into the webcam slot, see the following images for webcam components and an illustration of an installed shutter blank. To install a webcam module, reverse the removal procedures. Webcam module...
System board (EMI) shield The system board shield covers the system board. A latch holds the shield in place. To remove the system board shield: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). Remove the rear port cover (see Rear port cover on page 31).
The system will not operate properly if you install unsupported SODIMM memory. SODIMMs constructed with x8 and x16 SDRAMs are supported; SODIMMs constructed with x4 SDRAMS are not supported. HP offers upgrade memory for this computer and advises that the consumer purchase it to avoid compatibility issues with unsupported third-party memory.
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The system will operate in single channel mode if the SODIMM sockets are populated in one channel ● only. The system will operate in flex mode if the memory capacity of the SODIMM in Channel A is not equal to ●...
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To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1), then press the SODIMM down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
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Be sure that the cables around the electromagnetic interference shield are out of the way and will not be pinched by the system board (EMI) shield. Battery...
PCI-Express M.2 Solid-State Drive Description 256-GB solid-state drive, 2280SS, PCIe, NVMe 128-GB solid-state drive, 2280SS, PCIe, NVMe The optional PCI-Express M.2 SSD is located near the bottom of the system board. The drive is secured with one Phillips screw. To remove the PCI-Express M.2 SSD: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31).
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Lift the SSD to a 45-degree angle, and then pull it away to remove it from the socket (2). To install the PCI-Express M.2 SSD, reverse the removal procedures. PCI-Express M.2 Solid-State Drive...
The WLAN module is located on the system board above the memory modules. The WLAN module is secured with one Phillips screw and has two connected antennas. NOTE: The procedure to replace the WLAN module must be performed by an HP technician. NOTE: WLAN module appearance may vary.
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Lift the module to a 45-degree angle, and then pull it away to remove it from the socket (3). To install the WLAN module, reverse the removal procedures. When connecting the antennas cables, connect the cable labeled “1” (black sticker) to the AUX “1” connector on the module and the cable labeled “2”...
Antennas The antennas route from the WLAN module to transceivers at the top of the computer. The transceivers are secured to the computer with adhesive. NOTE: WLAN module orientation may vary. To remove the antennas: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31).
Heat sink Heat sink appearance varies based on processor type and graphics memory. To remove the heat sink: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). Remove the rear port cover (see Rear port cover on page 31).
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Lift the heat sink out of the computer. CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink. NOTE: Heat sink appearance may vary. UMA models: Discrete models: To replace the heat sink, reverse the removal procedures.
After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www.hp.com. Processor – AMD models...
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After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www.hp.com. Processor – Intel models...
System board The system board is secured with a a total of ten Torx screws. Two of the screws also secure the removable side bracket, and two other screws secure the I/O bracket. To remove the system board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31).
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Remove the six remaining Torx screws (3) that secure the system board to the computer. NOTE: System board appearance may vary. Position the cables on the side of the board out of the way so you can freely slide the board out of the computer.
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If necessary, press Ctrl+A to initiate edit mode. Edit the fields listed. If the feature byte has data or is not editable, then it was not cleared and cannot be edited. System ID Setup Page Setup Field Name Comment Label Product Name Enter the Model name/number or marketing name.
System board callouts System board callouts, HP EliteOne 705 G2 models Sys Bd Label Color Component Sys Bd Label Color Component Black Processor socket SATA0 Dark blue Hard drive WLAN Black WLAN module connector SATAPWR2 White Hard drive power DIMM1...
System board callouts, HP EliteOne 800 G2 dGPU models IMPORTANT: The LVDS connector is in a different location on the system board of EliteOne 800 dGPU models and EliteOne 800 UMA models. Additionally, each model has a unique LVDS cable. The cables are not interchangeable between dGPU (discrete) and UMA models.
System board callouts, HP EliteOne 800 G2 UMA models IMPORTANT: The LVDS connector is in a different location on the system board of EliteOne 800 dGPU models and EliteOne 800 UMA models. Additionally, each model has a unique LVDS cable. The cables are not interchangeable between dGPU (discrete) and UMA models.
System board callouts, HP ProOne 600 G2 models Sys Bd Label Color Component Sys Bd Label Color Component CHFAN Black Fan connector PSWD Green Clear system passwords WEBCAM Black Webcam connector White Main power WLAN Black WLAN module SATA0 Dark blue...
The serial/PS2 board is located to the left of the center rear I/O panel. It is secured with two screws and has one connected cable. NOTE: HP ProOne 600 models also include a hood sensor on the serial port/PS2 board. To remove the serial/PS2 board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31).
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Remove the two Torx screws (2) that secure the board, and then rotate the board up and remove it from the computer (3). Remove the serial/PS2 board from the computer. To install the serial/PS2 board, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures...
Center rear I/O panel The center rear I/O panel is located below the stand on the bottom rear of the computer. It is secured with two screws. You must remove the serial/PS2 board to remove the center rear I/O panel. To remove the center rear I/O panel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page...
Speakers The speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the speakers: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). Remove the rear port cover (see Rear port cover on page 31).
VESA mounting bracket The VESA mounting bracket is located under the stand. To remove the VESA mounting bracket: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). Remove the rear port cover (see Rear port cover on page 31).
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Remove the four black Torx screws (1) and the silver Torx screw (2), and then remove the bracket from the computer (3). To replace the VESA mounting bracket, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures...
Power supply Description 200W for use in models with discrete graphics 160W for use in models with UMA graphics The power supply is located in the middle of the computer under the VESA mounting plate. To remove the power supply: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31).
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Remove the power supply from the computer (2). To install the power supply, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures...
Fan assembly The fan assembly is located partially under the VESA mounting bracket and is secured with four Torx screws. To remove the fan assembly: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). Remove the rear port cover (see Rear port cover on page 31).
Right trim and fingerprint reader The right trim can include an integrated fingerprint reader. One cable connects to the fingerprint reader, and six Torx screws secure the trim. Two of the screws are located under a plastic piece at the mouth of the optical drive on models so equipped.
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If installed, remove the plastic optical drive cover by lifting it from the inside and pulling it off. Remove the six Torx screws that secure the right trim to the computer, and then rotate the trim away from the computer to remove. To install the right trim, reverse the removal procedures.
Left trim To remove the left trim: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31). Remove the rear port cover (see Rear port cover on page 31). Remove the stand (see Attaching and removing a stand on page 32).
Bottom trim and feet The bottom trim is secured with three screws. The two outer screws also secure the feet. Bottom trim location: Feet locations: To remove the bottom trim and feet: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 31).
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Lift the feet off, and then rotate the bottom trim off the computer. To install the bottom trim an feet, reverse the removal procedures. When replacing the bottom trim, insert the portion of the trim with the screw holes for the feet under the metal frame.
IMPORTANT: Install the new display panel together with all other parts in the replacement kit. Do not reuse any old parts. Return all old parts to HP for warranty processing. CAUTION: it is very important to use the exact cable that shipped with the replacement panel. Failure to use the correct cable may result in panel failure.
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Press the two tabs at the top of the display panel that secure the panel to the frame, and then separate the frame from the display enough to access the connectors on the inside of the panel. CAUTION: When separating the display from the frame, there are cables you must disconnect from the display panel.
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Disconnect the cables from the connectors located on the inside of the display panel, and then remove the panel. NOTE: Touch displays have multiple cables connected to them. Non-touch displays have one cable connected. Touch panel: CAUTION: When removing the display panel on touch displays, note the length of the LVDS cable and the touch cable.
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●...
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Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. To apply and save changes, select Main > Save Changes and Exit. ●...
Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the following functions: ●...
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● Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com will copy the BIOS file to the correct location on the hard drive or USB device.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Security Option Description Set up BIOS Lets you set and enable a BIOS administrator password, which includes the following privileges: Administrator Password ●...
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Table 5-2 Computer Setup—Security (continued) ● Data Recovery Policy Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected. Set Up BIOS Power-On Lets you set and enable a BIOS power-on password.
Table 5-2 Computer Setup—Security (continued) Default is ‘Unlock’. Cover Removal Sensor (Disabled/Notify user/Administrator password) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user with a POST error on the first boot after the sensor detects removal of the cover.
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Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Legacy Boot Order Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Specify the order of attached hard drives.
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Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled. PCI Express Slot x (enable/disable) Lets you disable individual expansion slots.
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Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Serial port B ● SATA0 SATA1 ● ● SATA2 ● SATA3 ● SATA5 ● Front USB ports ● Rear USB ports USB charging port function ● ● Media card reader Restrict USB Devices Specify the following categories of USB devices to enable: ●...
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Table 5-3 Computer Setup—Advanced (for advanced users) (continued) This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled. NOTE: A normal shutdown goes to the S4 state for Windows 8 or later. S0 (On) = Solid white LED.
Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup–Main on page 91 in the Computer Setup—File table.) The Save to Removable Media option creates a file named HPSETUP.TXT on an inserted USB flash media device.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
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Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 102 Chapter 6 Using HP PC Hardware Diagnostics (UEFI)
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: Be in front of your computer when you call. ● ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...
● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
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In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
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Poor performance. Cause Solution Make sure the processor heat sink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive.
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Computer powered off automatically and the Power LED flashes red four times and then white two times. Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running. A fan may be blocked or not turning. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.
Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).
Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8.1, on the Start screen type e, and then select File Explorer from the list of applications.
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Drive not found (identified). Cause Solution The device is attached to a SATA port that has been hidden in Run the Computer Setup utility and ensure Device Available is Computer Setup. selected for the device's SATA port in Advanced > Port Options. Drive responds slowly immediately after power-up.
Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
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(Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. 114 Chapter 7 Troubleshooting without diagnostics...
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Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
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The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may Be sure the monitor cable is securely connected to the be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
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To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.
Certain typed symbols do not appear correct. Cause Solution In Windows 7, click Start, select All Programs, select Accessories, select System Tools, and then select Character Map. In Windows 8.1, on the Start screen, type ch, and then select Character Map from the list of applications. In Windows 10, type ch in the taskbar search box, and then select Character Map from the list of applications.
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Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.
There is no sound or sound volume is too low. Cause Solution To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications.
Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print. Cause Solution The printer may be out of paper.
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Mouse does not respond to movement or is too slow. Cause Solution Press the Ctrl keys at the same time (or press the Windows logo key) to display the Start menu. Use the arrow keys to select Shut Down and then press Enter.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.
DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
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Table 7-2 Solving Network Problems (continued) Network driver does not detect network controller. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Incorrect network driver.
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Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.
Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
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System will not boot from CD-ROM or DVD drive. Cause Solution Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Advanced > Boot Options. Drive not found (identified).
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Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.
Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows.
Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
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Unable to connect to the Internet. Cause Solution In the Browsing history section on the General tab, click the Delete button. Select the Cookies check box and click the Delete button. Windows 8.1: From the Start screen, type c, and then select Control Panel from the list of applications.
If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive.
135. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 135.
For Windows 8, from the Start screen, type c, and then select Computer. ● NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 140.
Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
144. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk. From the drop-down menu, select the drive for burning the recovery media. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place.
If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...
Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
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After the repair is completed: Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. 148 Chapter 8 System backup and recovery...
POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
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Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
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Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) POST numeric codes and text messages 151...
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System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
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Control panel message Description Recommended action Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an If a PCI expansion card was recently ▲ option ROM too large to download during POST. added, remove it to see if the problem remains.
Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. has detected your machine was previously shut down to avoid overheating.
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Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ● 2 second pause occurs after the last minor blink. ● Beep error code sequences occur for the first 5 iterations of the pattern and then stop. ●...
If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty.
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Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.
Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT.
Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
Download the latest BIOS (system ROM) from the HP website. Follow the instructions to flash the BIOS that are found on the website. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.
Specifications HP EliteBook 800 G2 models Dimensions Without stand Easel stand Adjust Height Stand Reclining Stand Width 22.3 in (567.2 mm) 22.3 in (567.2 mm) 22.3 in (567.2 mm) 22.3 in (567.2 mm) Depth 2.3 in (59 mm) 3.2 in (81 mm) 8.3 in (210 mm)
0 - 10,000 ft (0 - 3,048 m) Operating 0 - 30,000 ft (0 - 9,144 m) Non-operating Power Supply Rated Voltage Range 100-240 V Rated Line Frequency 50-60 Hz Max Operating Power 160 W HP EliteBook 705 G2 models 163...
HP ProBook 600 G2 models Dimensions Without stand Easel stand Adjust Height Stand Reclining Stand Width 20.92 in (567.2 mm) 20.92 in (567.2 mm) 20.92 in (567.2 mm) 20.92 in (567.2 mm) Depth 2.31 in (58.71 mm) 5.85 in (148.72 mm) 8.27 in (209.95 mm)
Index Symbols/Numerics booting options converter board 600 10 Full Boot 149 removing 43 front components 10 Quick Boot 149 country power cord set internal components 13 bottom trim requirements 160 rear components 12 illustrated 16 Customer Support 103 side components 11 removing 83 705 6 display panel...
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121 numeric error codes 149 HP PC Hardware Diagnostics (UEFI) network 124 downloading 101 power 109 HP Recovery Disc Creator, using 143 printer 120 opening the computer 31 software 134 operating guidelines 26 product name and number, operating system media, Windows...
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rear components 12 serial/PS2 board 71 stand assembly side components 11 speakers 74 illustrated 16 system board 64 stands 32 system board shield 48 adjustable-height, attaching 34 rear I/O panel thermal module 59 adjustable-height, removing 34 removing 73 top trim 45 easel, attaching 35 rear I/O port cover VESA mounting bracket 75...
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steps for creating recovery discs 143 steps for creating recovery media 142 steps for creating recovery USB flash drive 143 System Recovery 145 System Recovery using recovery media 146 System Restore 144 Windows 7 operating system discs using for restore 147 Windows 7 operating system DVD creating 143 using for restore 147...