Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Related Manuals for Motorola SURFboard SBV6120E
Summary of Contents for Motorola SURFboard SBV6120E
- Page 1 ® Motorola SURFboard SBV6120 DOCSIS 3.0 Digital Voice Modem Installation Guide...
- Page 2 © 2009 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc.
-
Page 3: Important Safety Instructions
• Place this device on a stable surface. • Avoid damaging the digital voice modem with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet. i Safety and Regulatory Information Safety and Regulatory Information... - Page 4 • Always first touch the coaxial cable connector on the digital voice modem when disconnecting or re-connecting the Ethernet cable from the digital voice modem or user’s PC. • It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected.
- Page 5 CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste.
-
Page 6: Fcc Declaration Of Conformity
47CFR, Paragraph 15.101 to 15.109. International Declaration of Conformity We, Motorola, Inc., 101 Tournament Drive, Horsham, PA, U.S.A., declare under our sole responsibility that the SURFboard® SBV6120 DOCSIS® 3.0 Digital Voice Modem t conformity with one or more of the following standards:... -
Page 7: Table Of Contents
Before You Begin ... 13 Precautions ... 13 Signing Up for Internet Service ... 14 System Requirements... 14 Installing the Digital Voice Modem Connecting the SBV6120 ... 15 Installing the Telephone for VoIP... 16 Testing the Connections ... 17 Obtaining an IP Address for an Ethernet Connection ... 18 Configuring TCP/IP ... -
Page 8: Safety And Regulatory Information
For information on customer service, technical support, or warranty claims, see the Safety and Regulatory Information section at the beginning of this guide or the Motorola SBV6120 Software License, Warranty, Safety, and Regulatory Information card (SLWSR Card) included with the SBV6120 Digital Voice Modem. -
Page 9: Front Panel
During normal operation, the POWER, RECEIVE, SEND, and ONLINE LEDs are always On. The LINK LED flashes when the digital voice modem is transferring data. Note: The blue LED is an optional LED operation only available in some locations. Your service provider may activate the blue LED option for high-speed Internet and Ethernet connections. - Page 10 SEND Send channel not found ONLINE Internet connection failed LINK No connection to SBV6120 Ethernet port detected TEL 1 Telephone line is not set up for voice TEL 2 service. Contact your VoIP service provider. 1 Overview Flashing Scanning for an Green: Upstream channel is upstream channel connected...
-
Page 11: Rear Panel
Rear Panel The rear panel contains the power receptacle and cabling ports and connectors: SBV6120 Rear Panel Cabling Ports and Connectors Port/Connector TEL 1/2 TEL 2 1 Overview Description VoIP connection for a single or two-line telephone VoIP connection for a single-line telephone Ethernet port Coaxial cable connector +12VDC power connector... -
Page 12: Mac Label
MAC Label The SBV6120 Media Access Control (MAC) label is located on the bottom of the SBV6120. The label contains the MAC address, which is a unique, 48-bit value that identifies each Ethernet network device. To receive data service, you will need to provide the MAC address marked HFC MAC ID to your Internet Service provider. -
Page 13: Getting Started
SBV6120 Install Sheet You will also need a 75-ohm coaxial cable to connect the SBV6120 digital voice modem to the nearest cable outlet. If a TV is connected to the cable outlet, use a 5 to 1002 MHz RF splitter and two additional coaxial cables to connect the TV and the SBV6120. -
Page 14: Signing Up For Internet Service
High-speed Gigabit Ethernet (1000Base-T) – A GigE Network Interface Card is needed to achieve the maximum data throughput rates Note: The Ethernet card must already be installed in your computer before you install the digital voice modem. 2 Getting Started ®... -
Page 15: Installing The Digital Voice Modem
CAUTION! This product is for indoor use only. Do not route the Ethernet and telephone cables outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the digital voice modem. Connecting the SBV6120 Before starting this part of the installation, power off your computer and unplug the digital voice modem. -
Page 16: Installing The Telephone For Voip
TEL 2 port on the SBV6120. 3. Connect an Ethernet cable to the Ethernet ports on the computer and SBV6120. Sample connections graphic shown below: 3 Installing the Digital Voice Modem SBV6120 LED Activity During Startup Description... -
Page 17: Testing The Connections
: Contact your service provider to provision the telephony line(s). Note If the connectivity test failed, see You may now wall mount your SBV6120 digital voice modem. See for more information. 3 Installing the Digital Voice Modem POWER POWER for LED status information. -
Page 18: Obtaining An Ip Address For An Ethernet Connection
• Automatically retrieve the IP address using the Network DHCP server The Motorola SBV6120 digital voice modem provides a DHCP server on its LAN. Configure your LAN to obtain the IPs for the LAN and DNS server automatically. Configuring TCP/IP You will not have to configure the SBV6120 digital voice modem. -
Page 19: Configuring Tcp/Ip In Windows Vista
Check the following: • Your cable connections • Whether you can see cable TV channels on your television After successfully verifying your cable connections and proper cable TV operation, you can renew your IP address. 3 Installing the Digital Voice Modem... -
Page 20: Verifying The Ip Address In Windows Vista
CAUTION: Before drilling holes, check the structure for potential damage to water, gas, or electrical lines. Make sure the AC power plug is disconnected from the wall outlet and all cables are removed from the back of the SBV6120 before starting the installation. 3 Installing the Digital Voice Modem... -
Page 21: Wall Mounting Template
13. Route the cables so that they will not be a safety problem. Wall Mounting Template You can print the following page to use it as the wall mounting template. Measure the printed template to verify the dimensions. 3 Installing the Digital Voice Modem Wall Mounting Template. 6.0 mm (.24 inches) maximum 9.0 mm (.35 inches) maximum... - Page 22 Figure 1 SBV6120 Wall Mounting Template 3 Installing the Digital Voice Modem...
-
Page 23: Troubleshooting Tips
If the solutions listed in the table below do not resolve your problem, contact your service provider. Note: Before calling your service provider, try unplugging and replugging the power cord on the rear of the SBV6120. Resetting the SBV6120 may take five to 30 minutes. Your service provider may ask for the status of the front panel lights as described in LEDs and Error Conditions. -
Page 24: Front Panel Leds And Error Conditions
Check the lights on the front panel. Make sure the green power light is on. If it is not, check that the power cord is properly plugged into the electrical outlet and the digital voice modem. • If you have cable TV, check that your TV is working and the picture is clear. -
Page 25: Software License
Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software. - Page 26 Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions.
- Page 27 Horsham, PA 19044 U.S.A. http://www.motorola.com MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. All other product or service names are the property of their respective owners. ©2009 Motorola, Inc. All rights reserved. 548419-001-a...