Toshiba Strata CTX ACD Agent/Supervisor Telephone Manuals

Manuals and User Guides for Toshiba Strata CTX ACD Agent/Supervisor Telephone. We have 1 Toshiba Strata CTX ACD Agent/Supervisor Telephone manual available for free PDF download: User Manual

Toshiba Strata CTX ACD Agent/Supervisor Telephone User Manual

Toshiba Strata CTX ACD Agent/Supervisor Telephone User Manual (38 pages)

Brand: Toshiba | Category: Telephone System | Size: 0.4 MB

Table of Contents

Limited Warranty
4
Table of Contents
5
Introduction Conventions

8
- Related Documents/Media
  9
  - CD-Roms
    9
Chapter 1 - the Grand Tour

11
- ACD Agent
  11
- ACD Group Supervisor
  12
- ACD Telephone
  12
  - Flexible Buttons
    14
  - Extension Number Buttons
    15
- Agent Telephone Status
  16
- Tones
  16
Chapter 2 - Status Features

17
- Logging In/Out
  17
- Unavailable and Available
  20
- End Wrap up Time
  21
- Status Display
  22
- Shift Mode
  24
- Queue Alarms
  25
Chapter 3 - Call Features

27
- Feature Interaction
  27
- Answering Calls
  28
- Hold
  28
- ACD Call Pickup
  29
- ACD Help
  30
- Agent Assistance (Help) Call
  31
- Work Units
  32
- Call Monitoring/Join Call
  33
Index

35

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