HP ZBook 17 G4 Mobile Workstation Manuals

Manuals and User Guides for HP ZBook 17 G4 Mobile Workstation. We have 1 HP ZBook 17 G4 Mobile Workstation manual available for free PDF download: Maintenance And Service Manual

HP ZBook 17 G4 Mobile Workstation Maintenance And Service Manual (183 pages)

Brand: HP | Category: Laptop | Size: 10.85 MB

Table of Contents
7
Product Description

13
External Component Identification

19
- Locating Hardware
  19
- Locating Software
  19
- Right
  19
- Left
  21
- Display
  22
- Top
  23
  - Touchpad
    23
  - Lights
    24
  - Buttons and Fingerprint Reader
    25
  - Special Function Keys
    26
  - Using the Hot Keys
    27
- Bottom
  28
- Front
  29
- Locating System Information
  29
Illustrated Parts Catalog

31
Removal and Replacement Procedures Preliminary Requirements

36
- Tools Required
  36
- Service Considerations
  36
  - Plastic Parts
    36
  - Cables and Connectors
    37
  - Drive Handling
    37
- Grounding Guidelines
  38
  - Electrostatic Discharge Damage
    38
    
    Packaging and Transporting Guidelines
    39
    
    Workstation Guidelines
    39
    
    Equipment Guidelines
    40
Removal and Replacement Procedures for Customer Self-Repair Parts

41
- Component Replacement Procedures
  41
  - Service Door
    42
  - Battery
    43
  - Base Enclosure
    45
  - Hard Drive(S) and Internal Frame
    45
  - Solid-State Drives (M.2)
    50
  - WLAN Module
    52
  - WWAN Module
    54
  - Memory Module
    56
Removal and Replacement Procedures for Authorized Service Provider Parts

59
- Component Replacement Procedures
  59
  - RTC Battery
    60
  - Speakers
    61
  - Touchpad
    62
  - Smart Card Reader and Frame
    63
  - Fingerprint Reader Board
    65
  - Fan
    66
  - Heat Sink
    68
  - Discrete Graphics Board
    71
  - Display LED Board
    72
  - Keyboard
    74
  - System Board
    76
  - Display Assembly
    80
  - Top Cover
    86
Troubleshooting Guide

87
- Resources
  88
- General Troubleshooting Steps
  88
  - Identify the Issue
    89
  - Analyze the Issue
    92
  - Resolve the Issue
    102
  - Verify Solution
    106
- Helpful Hints
  106
  - At Startup
    106
  - During Operation
    107
  - Consulting with HP Service
    107
- Common Issues and Possible Solutions
  108
  - Power-On Issues
    108
    
    No Power
    108
    
    Intermittent Power-On, Shutdown, Reboot
    110
    
    AC Adapter Issue
    112
    
    Battery Not Recognized, Not Charging
    112
    
    Battery Discharges too Fast
    114
    
    Burnt Smell
    115
  - Post
    115
    
    No Video (with Power)
    115
    
    Blinking Lights
    116
    
    Diagnostics Error Messages
    117
- BIOS Password
  118
- 1 Understand the Issue
  
  89
  - Boot up Sequence
    89
  - Failure Classification
    89
- 2 Examine the Environment
  
  91
- 5 Remove or Uninstall Recently Added Hardware, Software
  
  92
- 3 Perform a Visual Inspection of Hardware
  
  92
- 4 Update BIOS and Drivers
  
  92
  - Manually Updating BIOS and Drivers
    92
  - Remotely Deploying BIOS and Drivers
    92
  - Performance (OS)
    118
    
    Intermittent Shutdown
    119
    
    Blue Screen
    120
    
    Freeze at Windows Logo (Hang/Lockup)
    122
    
    Electromagnetic Interference (EMI)
    123
    
    No Wake up
    124
    
    Slow Performance
    125
    
    Unresponsive
    125
    
    HP Smart Adapter Warning Message
    126
    
    Incorrect Time and Date
    126
  - Display
    127
    
    Display Anomalies
    127
    
    Symptom
    127
    
    HP PC Hardware Diagnostics (UEFI) for Video Test
    128
    
    Quick Check
    128
    
    Dead Pixel
    129
    
    Display Assembly Diagram
    129
    
    No Video (Internal)
    129
    
    Displayport/Vga
    130
    
    Hdmi
    130
    
    No Video (External)
    130
    
    Incorrect or Missing Color/Distorted Image
    131
    
    No or Bad External Video Via Docking
    131
    
    Touch Screen
    132
  - I/O Devices
    133
    
    Keyboard
    133
    
    Keyboard Backlight
    134
    
    Keyboard Point Stick
    134
    
    Network Connectivity Ethernet (RJ-45 Jack)
    135
    
    Touchpad
    135
    
    Network Connectivity Wireless (WLAN)
    136
    
    Wwan
    137
    
    Usb
    138
    
    Smart Card Reader
    139
    
    Speaker, Headphone - Audio Issues
    140
    
    Thunderbolt (TB)
    141
    
    Thunderbolt 3 Dock
    142
  - Storage
    143
    
    Hard Drive/Solid-State Drive Not Recognized
    145
    
    No Boot to Operating System (no Read/Write Error)
    145
    
    Blue Screen (BSOD) Error
    146
    
    Read-Write Error
    146
    
    Slow Performance
    146
    
    Noisy Hard Drive
    147
    
    Fan Error Message - 90B
    148
    
    Mechanical
    148
    
    Noise (Sound)
    149
    
    Fan Runs Constantly
    150
    
    Thermal Shutdown (Hot)
    151
    
    Acronyms
    152
    
    Additional Information
    152
    
    Stuck Power Button
    152
    
    BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
    154
    
    Blinking Lights and Boot Error Codes
    154
    
    Memory Module Error
    154
    
    Processor Not Executing Code
    154
    
    Failure - System Board Error
    155
    
    Graphics Controller Error (no Controller)
    155
    
    Intel Trusted Execution Technology (TXT) Error
    155
    
    Sure Start Unable to Find Valid BIOS Boot Block Image
    155
    
    POST Error Messages and User Actions
    156
    
    Sure Start Has Identified a Problem (Manual Recovery Policy Set)
    156
    
    Bug Check Symbolic Names
    158
    
    Common Blue Screen Error Messages
    158
    
    Error Message List
    158
    
    Routine Maintenance for Performance Improvement
    158
    
    Microsoft General Troubleshooting of Windows Bug Check Codes
    159
    
    Use Windows Debugging Tool
    159
    
    Windows Software Development Kit (SDK)
    160
    
    Display Issue: Pixel Anomalies
    164
    
    Cable Management
    165
    
    Connector Types
    166
- 6 HP Hardware Diagnostics and Tools
  
  93
- 7 Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
  
  97
- 8 Hard Reset
  
  102
- 9 Soft Reset (Default Settings)
  
  103
- 10 Reseat Cables and Connections
  
  103
- 11 Test with Minimum Configuration
  
  104
  - Essential Hardware Configuration
    104
  - Safe Mode
    105
- 12 Test with Verified Working Configuration (Hardware And/Or Operating System)
  
  105
- 13 Replace the System Board
  
  105
Using HP PC Hardware Diagnostics (UEFI)

168
- Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
  168
- Additional BIOS Crisis Recovery Tool
  169
Specifications

170
- Computer Specifications
  170
10 Power Cord Set Requirements

171
- Requirements for All Countries
  171
- Requirements for Specific Countries and Regions
  172
11 Statement of Memory Volatility

174
- Nonvolatile Memory Usage
  176
- Questions and Answers
  178
- Using HP Sure Start (Select Models Only)
  179
12 Recycling

180
Index

181

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HP ZBook 17 G4 Mobile Workstation Manuals

HP ZBook 17 G4 Mobile Workstation Maintenance And Service Manual (183 pages)

Table of Contents

Product Description

External Component Identification

Illustrated Parts Catalog

Removal and Replacement Procedures Preliminary Requirements

Removal and Replacement Procedures for Customer Self-Repair Parts

Removal and Replacement Procedures for Authorized Service Provider Parts

Troubleshooting Guide

1 Understand the Issue

2 Examine the Environment

5 Remove or Uninstall Recently Added Hardware, Software

3 Perform a Visual Inspection of Hardware

4 Update BIOS and Drivers

6 HP Hardware Diagnostics and Tools

7 Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages

8 Hard Reset

9 Soft Reset (Default Settings)

10 Reseat Cables and Connections

11 Test with Minimum Configuration

12 Test with Verified Working Configuration (Hardware And/Or Operating System)

13 Replace the System Board

Using HP PC Hardware Diagnostics (UEFI)

Specifications

10 Power Cord Set Requirements

11 Statement of Memory Volatility

12 Recycling

Index

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