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HP EliteDesk 800 G1 Maintenance & Service Manual
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HP EliteDesk 800 G1 Maintenance & Service Manual

Hp elitedesk 800 g1 desktop mini hp prodesk 600 g1 desktop mini
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Summary of Contents for HP EliteDesk 800 G1

  • Page 1 Maintenance & Service Guide HP EliteDesk 800 G1 Desktop Mini HP ProDesk 600 G1 Desktop Mini...
  • Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ....................... 1 Standard configuration features ....................1 Front panel components ......................2 Rear panel components (EliteDesk 800) ..................3 Rear panel components (ProDesk 600) ..................4 Serial number location ......................5 2 Activating and Customizing the Software ................6 Activating and customizing the software in Windows 7 ..............
  • Page 6 Cleaning the mouse ....................14 Service considerations ......................14 Tools and software Requirements ................14 Screws ........................15 Cables and connectors .................... 15 Hard Drives ......................15 Lithium coin cell battery .................... 16 SATA hard drives ........................16 SATA hard drive cables ......................17 SATA data cable .....................
  • Page 7 7 HP PC Hardware Diagnostics ..................78 Why run HP PC Hardware Diagnostics – UEFI ................78 How to access and run HP PC Hardware Diagnostics - UEFI ............78 Downloading HP PC Hardware Diagnostics to a USB device ............79 8 Troubleshooting Without Diagnostics ................
  • Page 8 General requirements ......................148 Japanese Power Cord Requirements ..................148 Country-specific requirements ....................149 Appendix B Statement of Volatility–HP EliteDesk 800 G1 ..........150 Appendix C Statement of Volatility–HP ProDesk 600 G1 ..........152 Appendix D Specifications ....................154 Index ..........................156...

  • Page 9: Product Features

    Product features Standard configuration features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). NOTE: This computer model can be used in a tower orientation or a desktop orientation. The tower stand is sold separately.

  • Page 10: Front Panel Components

    Front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Dual-State Power Button USB 3.0 Port - Charging Hard Drive Activity Light Microphone/Headphone Connector USB 3.0 Port Headphone Connector NOTE: The USB 3.0 Port - Charging also provides current to charge a device such as a Smart Phone.

  • Page 11: Rear Panel Components (Elitedesk 800)

    Rear panel components (EliteDesk 800) DisplayPort Monitor Connectors USB 3.0 Ports (blue) VGA Monitor Connector RJ-45 Network Connector Line-Out Connector for powered audio devices Power Cord Connector (green) Rear panel components (EliteDesk 800)

  • Page 12: Rear Panel Components (Prodesk 600)

    Rear panel components (ProDesk 600) DisplayPort Monitor Connectors USB 3.0 Ports (blue) VGA Monitor Connector RJ-45 Network Connector Line-Out Connector for powered audio devices Power Cord Connector (green) USB 2.0 Ports (black) Chapter 1 Product features...

  • Page 13: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Serial number location...

  • Page 14: Activating And Customizing The Software

    5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

  • Page 15: Downloading Windows 7 Updates

    Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.

  • Page 16: Downloading Windows 8 Updates

    We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.

  • Page 17: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 18: Generating Static

    Generating static The following table shows that: Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. ● Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...

  • Page 19: Personal Grounding Methods And Equipment

    Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground ● cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

  • Page 20: Operating Guidelines

    Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ●...

  • Page 21: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including ● sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 22: Cleaning The Monitor

    CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used ●...

  • Page 23: Screws

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 24: Lithium Coin Cell Battery

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives...

  • Page 25: Sata Hard Drive Cables

    SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Item Description Spare part number...
  • Page 27 Item Description Spare part number Stand 768430-001 Power supply, 65W 751889-001 System board (includes replacement thermal material) For use in EliteDesk 800 models: For use in models without the-Windows 8 operating system 746632-001 ● For use in models with Windows 8 Standard 746632-501 ●...

  • Page 28: Misc Parts

    Misc parts Description Spare part number Heat sink 768426-001 768424-001 Speaker 762420-001 LED cover 768425-001 Hood sensor assembly 768429-001 Antenna cover 768433-001 Grommet for use mounting hard drives 594220-001 HP Ultraslim Keyed Cable Lock 703372-001 Chapter 4 Illustrated parts catalog...

  • Page 29: Cables

    Description Spare part number WLAN modules: HP WLAN 802.11 a/b/g/n, 2x2 768423-001 HP WLAN 802.11 a/g/n, for use only in Indonesia 750552-001 Mouse USB, optical 674316-001 Wireless 674317-001 USB, laser 674318-001 Washable 724795-001 Cables Description Spare part number SATA power cable...

  • Page 30: Drives

    Mouse, USB, optical 674317-001 Mouse, wireless 674318-001 Mouse, USB, laser 689373-001 4-GB memory module, PC3-12800, 1666-MHz 689374-001 8-GB memory module, PC3-12800, 1666-MHz 700510-xx1 Keyboard, PS2, washable 701671-xx1 Keyboard, USB, Smartcard, CCID 703372-001 HP Ultraslim Keyed Cable Lock Chapter 4 Illustrated parts catalog...
  • Page 31 System board for use in ProDesk 600 models with Windows 8 Professional 765381-001 System board for use in ProDesk 600 models with NetClone operating system 750552-001 HP WLAN 802.11 a/g/n, for use only in Indonesia 751889-001 Power supply, external, 65W 753994-001 Intel Celeron G1820T processor, 2.4 GHz, 2-MB L3 cache, 35W...
  • Page 32 Spare part Description number 768423-001 HP WLAN 802.11 a/b/g/n, 2x2 768424-001 768425-001 LED cover 768426-001 Heat sink 768427-001 SATA power cable 768428-001 Access panel 768429-001 Hood sensor assembly 768430-001 Stand 768432-001 Wireless antenna cables 768433-001 Antenna cover 768742-001 Front bezel for use on ProDesk 600 models 773225-001 Intel Celeron G1840T processor, 2.5 GHz, 2-MB L3 cache, 35W...

  • Page 33: Removal And Replacement Procedures

    The following sections provide information about disassembling various components of the computer. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparing to disassemble the computer To avoid injury and equipment damage, always complete the following steps in order, when opening the computer.

  • Page 34: Access Panel

    Access panel Description Spare part number Access panel 768428-001 To access internal components, you must remove the access panel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25). If the computer is on a stand, remove the computer from the stand and lay the computer down. Loosen the thumbscrew on the rear of the computer (1) then slide the panel forward and lift if off the computer (2).

  • Page 35: Changing From Desktop To Tower Configuration

    Orient the computer so that its right side is facing up and place the computer in the optional stand. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Reconnect the power cord and any external devices, then turn on the computer.

  • Page 36: Hard Drive

    Hard drive Description Spare part number 1 TB, 7200 rpm, hard drive, 2.5-inch, SSHD 724937-001 500 GB, 7200 rpm hard drive, 2.5-inch 745135-001 500 GB, 7200 rpm, hard drive, 2.5-inch, SSHD 724938-001 500 GB, 7200 rpm hard drive, 2.5-inch, SED 745136-001 256 GB solid-state drive (SSD), self-encrypting (SED) 746141-001...
  • Page 37 Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, then lift the drive up and out of the bay (2). To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
  • Page 38 Transfer the drive cables from the old drive to the new drive. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it forward until it stops and locks in place. Chapter 5 Removal and Replacement Procedures...
  • Page 39 Connect the hard drive power cable (1) and data cable (2) to the system board. Hard drive...

  • Page 40: Speaker

    Speaker Description Spare part number Speaker 762420-001 A single speaker is located on the left side of the computer behind the front bezel, inside the chassis. It is secured by a white peg that you pull out to release. To remove the speaker: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25).
  • Page 41 Lift to remove the speaker from the computer (3). To install the speaker, reverse the removal procedures. Speaker...

  • Page 42: Front Bezel

    Front bezel Description Spare part number Front bezel for use on EliteDesk 800 models 768422-001 Front bezel for use on ProDesk 600 models 768742-001 The front bezel is secured to the access panel by tabs. To remove the front bezel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25).

  • Page 43: Memory

    Memory Description Spare part number Memory module, 4-GB 689373-001 Memory module, 8-GB 689374-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs.

  • Page 44: Populating Sodimm Sockets

    Populating SODIMM sockets There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled DIMM1 and DIMM3. The DIMM1 socket operates in memory channel B. The DIMM3 socket operates in memory channel A. Item Description System Board Label...

  • Page 45: Installing Sodimms

    Installing SODIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
  • Page 46 Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, then lift the drive up and out of the bay (2). To remove a SODIMM, press outward on the two latches on each side of the SODIMM (1) then pull the SODIMM out of the socket (2).
  • Page 47 Slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.

  • Page 48: Replacing The Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/...
  • Page 49 Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. NOTE: You may need to use a small tool, such as tweezers or needle-nose pliers, to remove and replace the battery. Type 1 Pull back on the clip (1) that is holding the battery in place, and lift the battery out of the holder (2).
  • Page 50 Type 2 Push the battery toward the outside of the chassis to release it from the holder and lift it out. Lower the battery so that is next to the holder then push it into the holder. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel.

  • Page 51: Heat Sink

    Heat sink Description Spare part number Heat sink 768426-001 The heat sink is secured with four captive Torx screws. Be sure to remove and replace the screws in the order indicated on the heat sink. To remove the heat sink: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25).

  • Page 52: Processor

    Processor Description Spare part number Intel Core i7 4785T processor, 2.2 GHz, 8-MB L3 cache, 35W 773230-001 Intel Core i7 4765T processor, 2.0 GHz, 8-MB L3 cache, 35W 754000-001 Intel Core i5 4590T processor, 2.0 GHz, 6-MB L3 cache, 35W 773228-001 Intel Core i5 4570T processor, 2.9 GHz, 4-MB L3 cache, 35W 753998-001...
  • Page 53 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www.hp.com/support. Processor...

  • Page 54: Fan

    Description Spare part number 768424-001 The fan is located under the heat sink. It is secured with four Torx screws. To remove the fan assembly: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25). Remove the access panel (see Access panel on page 26).

  • Page 55: Drive Cage

    Drive cage The drive cage is located next to the heat sink. The drive cage is secured with three Phillips screws. To remove the drive cage: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25). Remove the access panel (see Access panel on page 26).
  • Page 56 Lift the drive cage up and out of the computer (2). To install the drive cage, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures...

  • Page 57: Wlan Module

    Spare part number HP WLAN 802.11 a/b/g/n, 2x2 768423-001 HP WLAN 802.11 a/b/g/n, 2x2 for use in Indonesia 750552-001 The WLAN module is located near the memory modules. The WLAN module is secured with one Phillips screw and has two connected antennas.
  • Page 58 Lift up the top of the module, and then pull it away to remove it from the socket (3). To install the WLAN module, reverse the removal procedures. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Chapter 5 Removal and Replacement Procedures...

  • Page 59: M.2 Solid-State Drive

    M.2 Solid-State Drive Description Spare part number 128 GB M.2 solid-state drive (SSD) 757990-001 The M.2 SSD is secured with one Phillips screw. It is located under the heat sink and fan. To remove the M.2 SSD: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25).
  • Page 60 Lift the module to a 45-degree angle, and then pull it away to remove it from the socket. To install the M.2 SSD, reverse the removal procedures. NOTE: M.2 SSDs are designed with a notch to prevent incorrect insertion. Chapter 5 Removal and Replacement Procedures...

  • Page 61: External Connection Antennas (Select Models Only)

    External connection antennas (select models only) The external connection antennas route from the WLAN module to the cable connectors on the rear of the computer. To install the antennas: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25).
  • Page 62 Insert the cable connectors into the slots on the rear of the computer, and then fasten the connectors using the included washer (on the inside of the chassis) and nut (on the outside of the chassis). Connect the connector on the end of the black antenna cable to the connector labeled ‘1’ on the WLAN module.
  • Page 63 Route the white cable using the hooks connected to the chassis. Note the correct cable routing in the following image. Properly installed, the white antenna routes under the fan and hard drive SATA cables. External connection antennas (select models only)
  • Page 64 Chapter 5 Removal and Replacement Procedures...

  • Page 65: System Board

    System board Description Spare part number System boards for use in EliteDesk 800 models: Without the Windows 8 operating system 746632-001 Windows 8 Standard 746632-501 Windows 8 Professional 746632-601 System boards for use in ProDesk 600 models: Without the Windows 8 operating system 746722-001 Windows 8 Standard 746722-501...
  • Page 66 Lift the left side of the system board, and then remove it from the computer (2). To install the system board, reverse the removal procedures. Updating SMBIOS Information When replacing the system board, you must reprogram the SMBIOS information on the affected computer.
  • Page 67 If necessary, press Ctrl+A to initiate edit mode. Edit the fields listed. If the feature byte has data or is not editable, then it was not cleared and cannot be edited. System ID Setup Page Setup Field Name Comment Label Product Name Enter the Model name/number or marketing name.

  • Page 68: Wlan Antennas

    WLAN antennas Description Spare part number WLAN antennas 768432-001 The antennas route from the WLAN module to the cable connectors on the rear of the computer. To install the antennas: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25).
  • Page 69 Remote the antenna cables from their routing paths underneath the keyboard. Note the locations the cables are taped to the chassis as shown in the following image. On the rear of the computer, remove the antenna cover by pressing on the tab on the top of the cover (1), and then rotating the cover off the computer (2).
  • Page 70 Antenna transceivers are connected to the front and back of the computer as shown in the following image. Remove the front transceiver from the inside of the computer by pressing the tab to disengage the transceiver and removing the transceiver (arrow in following image points to the tabs on the inside of the computer).
  • Page 71 Remove the rear transceiver from the inside of the computer by pressing the tab to disengage the transceiver and removing the transceiver (arrow in following image points to the tabs on the inside of the computer). Reverse the removal procedure to install the WLAN antennas and transceivers. WLAN antennas...

  • Page 72: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities IMPORTANT: A connected keyboard is required to access Computer Setup. Use Computer Setup (F10) Utility to do the following: Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, ●...

  • Page 73: Using Computer Setup (F10) Utilities

    Secure integrated I/O functionality, including the serial, USB, audio, or embedded NIC, so that ● they cannot be used until they are unsecured. Enable or disable removable media boot ability. ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- ●...

  • Page 74: Computer Setup-File

    Storage Computer Setup—Storage on page 67 Security Computer Setup—Security on page 69 Power Computer Setup—Power on page 73 Advanced Computer Setup—Advanced on page 74 Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Description System Information...

  • Page 75: Computer Setup-Storage

    Default Setup Save Current Settings as Default Saves the current system configuration settings as the default. Restore Factory Settings as Default Restores the factory system configuration settings as the default. Apply Defaults and Applies the currently selected default settings and clears any established passwords. Exit Ignore Changes Exits Computer Setup without applying or saving any changes.
  • Page 76 Storage Options SATA Emulation WARNING! SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes. Allows you to choose how the SATA controller and devices are accessed by the operating system. There are two supported options: IDE and AHCI (default). CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes.

  • Page 77: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 78 Slot Security Allows you to disable any PCI Express slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled.
  • Page 79 System Security Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. (these options are Default is enabled. hardware dependent) Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.
  • Page 80 (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

  • Page 81: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Description OS Power Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce ● Management processor voltage and frequency when the current software load does not require the full capabilities of the processor.

  • Page 82: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Heading Power-On Options Allows you to set: POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ● QuickBoot (default) = Do not clear memory or perform a memory test. ◦...
  • Page 83 POST Delay (in seconds). Enabling this feature will add a user-specified delay to the POST ● process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly, so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select to enter Computer (F10) Setup.
  • Page 84 Management AMT (enable/disable). Allows you to enable or disable functions of the embedded Management Operations Engine (ME) such as Active Management Technology (AMT). If set to disable, the Management Engine is set to a temporarily disabled state and will not provide functions beyond necessary system configuration.

  • Page 85: Recovering The Configuration Settings

    Network enabled. Update Source (HP/Custom) - If Custom is selected, the Update Address field displays. Automatic BIOS Update Setting (Disabled/Check and install all updates automatically/Check and install only important updates automatically) - If set to update automatically, you can set the frequency to Daily, Weekly, or Month using the Automatic Update option.

  • Page 86: Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.

  • Page 87: Downloading Hp Pc Hardware Diagnostics To A Usb Device

    Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or - Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device.

  • Page 88: Troubleshooting Without Diagnostics

    If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 64 ●...

  • Page 89: Helpful Hints

    ● To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
  • Page 90 Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are ● error codes that will help you diagnose the problem. Refer to Appendix A, POST Error Messages on page 131 for more information.

  • Page 91: Solving General Problems

    Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 92 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Solution Processor is too hot.
  • Page 93 Table 8-1 Solving General Problems (continued) Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running.
  • Page 94 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.

  • Page 95: Solving Power Problems

    Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table 8-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).
  • Page 96 The power supply adapter must be at the correct power rating used and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied power supply adapter. Chapter 8 Troubleshooting Without Diagnostics...

  • Page 97: Solving Hard Drive Problems

    Solving Hard Drive Problems Table 8-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution In Windows 7, click Start, click Computer, and right- Hard disk has bad sectors or has failed. click on a drive. Select Properties, and then select the Tools tab.
  • Page 98 Table 8-3 Solving Hard Drive Problems (continued) Drive not found (identified). Cause Solution Run the Computer Setup utility and ensure Device Available The device is attached to a SATA port that has been hidden in Computer Setup. is selected for the device's SATA port in Security > Device Security.
  • Page 99 Table 8-3 Solving Hard Drive Problems (continued) Computer will not boot from hard drive. Cause Solution Hard Drive's “Emulation Type” is set to “None.” (some Run the Computer Setup utility and change the “Emulation models) Type” to “Hard Disk” in the device's details under Storage > Device Configuration.

  • Page 100: Solving Media Card Reader Problems

    Solving Media Card Reader Problems Table 8-4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
  • Page 101 Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.

  • Page 102: Solving Display Problems

    Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table 8-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
  • Page 103 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 104 Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Cables are not properly connected. Check that the graphics cable is securely connected to the graphics card (if applicable) or video connector and the monitor.
  • Page 105 “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the...
  • Page 106 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/ support Graphics card is not seated properly or is bad (some models). Reseat the graphics card.

  • Page 107: Solving Audio Problems

    Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table 8-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 108 Table 8-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 109: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.
  • Page 110 Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application.

  • Page 111: Solving Keyboard And Mouse Problems

    Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table 8-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive.
  • Page 112 Table 8-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Windows 7: Press the Ctrl keys at the same time (or press the Windows logo...

  • Page 113: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 114 DIMM1 or XMM1 must always be installed. On all computers except the USDT, DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Chapter 8 Troubleshooting Without Diagnostics...

  • Page 115: Solving Network Problems

    Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card (some models) is not seated properly or is bad, For systems with a graphics card: or system board is bad.
  • Page 116 Table 8-11 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution S5 Wake on LAN is disabled (some models). Enable the S5 Wake on LAN option in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN.
  • Page 117 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
  • Page 118 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.

  • Page 119: Solving Memory Problems

    For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 120 NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual- channel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), third- party data storage, and other management functions.

  • Page 121: Solving Processor Problems

    Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table.

  • Page 122: Solving Cd-Rom And Dvd Problems

    Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table 8-14 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive.
  • Page 123 CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country.

  • Page 124: Solving Usb Flash Drive Problems

    Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.

  • Page 125: Solving Front Panel Component Problems

    The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable. Install the flash drive only after the operating system boots. Flash drive is defective. Try a different flash drive. Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table.

  • Page 126: Solving Internet Access Problems

    Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance.

  • Page 127: Solving Software Problems

    ● to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 128 Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu.

  • Page 129: Contacting Customer Support

    Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.

  • Page 130: Backup And Recovery

    If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support. To obtain the support telephone number for your region, see http://www.hp.com/support/contactHP. System Restore If you have a problem that might be due to software that you installed on your computer, use System Restore to return the computer to a previous restore point.

  • Page 131: System Recovery

    System Recovery WARNING! This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery. System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers.

  • Page 132: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 133: Creating Recovery Media

    To create recovery discs: Close all open programs. Click the Start button, click All Programs, click Security and Protection, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.

  • Page 134: Using Recovery Media

    capacity, it will appear grayed out, and you must replace it with a larger USB flash drive. Click Next. NOTE: Recovery Media Creation formats the flash drive, deleting any files on it. Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in a secure place.

  • Page 135: Backup And Recovery In Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 136: Performing A System Recovery

    Help and Support. From the Start screen, type h, and then select Help and Support. If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition and the Windows partition: From the Start screen, type e, and then click Windows Explorer. – or –...

  • Page 137: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...
  • Page 138 NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then follow the instructions provided with the Windows 8 operating system media to install the operating system. When prompted, press any keyboard key. Follow the on-screen instructions.

  • Page 139: 10 Post Error Messages

    10 POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 140: Post Numeric Codes And Text Messages

    POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table 10-1 Numeric Codes and Text Messages Control panel message...
  • Page 141 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 142 Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 304-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off. Ensure that none of the keys are depressed. Replace the keyboard. Replace the system board. 501-Display Adapter Failure Graphics display controller.
  • Page 143 Drive Protection System test under F2 Diagnostics.. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
  • Page 144 Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1801-Microcode Patch Error Processor is not supported by ROM BIOS. Upgrade BIOS to proper version. Change the processor. 2200-PMM Allocation Error during MEBx Memory error during POST execution of the Reboot the computer.
  • Page 145 Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx Reboot the computer. resulted in a failure. If the error persists, update to the latest BIOS version.
  • Page 146 Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has Provisioning file contained on the USB key is Reboot the computer. mismatch version not a valid version for the current ME If the error persists and system BIOS firmware.
  • Page 147 Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup. Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled.

  • Page 148: Interpreting Post Diagnostic Front Panel Leds

    Interpreting POST diagnostic front panel LEDs This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 149 LEDs continue until Reseat DIMMs. problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
  • Page 150 Table 10-2 Diagnostic front panel LEDs and audible codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine System powers on but is Unplug the AC power cord from the times, once every second, unable to boot. computer, wait 30 seconds, then plug the followed by a two second power cord back in to the computer.

  • Page 151: Password Security And Resetting Cmos

    11 Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 152: Establishing A Setup Or Power-On Password

    Establishing a Setup or Power-on password To establish the power-on or setup password features, complete the following steps: Turn on or restart the computer. As soon as the computer turns on, press the key while “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

  • Page 153: Resetting The Setup And Power-On Password

    The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper.

  • Page 154: Clearing And Resetting The Cmos

    Clearing and resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.
  • Page 155 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure 11-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the...

  • Page 156: Appendix A Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 157: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 158: Appendix B Statement Of Volatility-Hp Elitedesk 800 G1

    Statement of Volatility–HP EliteDesk 800 G1 HP confirms that the Intel-based business desktop HP EliteDesk 800 G1 Desktop Mini system contains DDR3 volatile memory (memory amount depends on the customer configuration). In addition, the motherboard in the condition originally shipped without subsequent modification or the addition or...
  • Page 159 Move the arrow to pick Clear Secure boot keys in the Key Management section. Use the spacebar key to choose clear. Press to accept changes. From the main menu, select File > Save Changes and Exit. Enter the F10 Setup Utility. If the Ownership Tag or Asset Tag is set, manually clear it under Security >...

  • Page 160: Appendix C Statement Of Volatility-Hp Prodesk 600 G1

    Statement of Volatility–HP ProDesk 600 G1 HP confirms that the Intel-based business desktop HP ProDesk 600 G1 Desktop Mini system contains DDR3 volatile memory (memory amount depends on the customer configuration). In addition, the motherboard in the condition originally shipped without subsequent modification or the addition or...
  • Page 161 Move the arrow to pick Clear Secure boot keys in the Key Management section. Use the spacebar key to choose clear. Press to accept changes. From the main menu, select File > Save Changes and Exit. Enter the F10 Setup Utility. If the Ownership Tag or Asset Tag is set, manually clear it under Security >...

  • Page 162: Appendix D Specifications

    Specifications Dimensions (with stand) 13.5 in 34.3 cm Height 19.5 in 49.5 cm Width 3.0 in 7.7 cm Depth Dimensions (without stand) 13.4 in 33.9 cm Height 19.5 in 49.5 cm Width 2.0 in 5.2 cm Depth Approximate Weight 12.2 lb – 12.9 lbs 5.55 kg –...
  • Page 163 Maximum Altitude (unpressurized) 0 - 10,000 ft 0 - 3,048 m Operating (This value may be limited by the type and number of options installed. Maximum allowable altitude change rate is 1500 ft/min (457m/min)). 0 - 30,000 ft 0 - 9,144 m Non-operating (Maximum allowable altitude change rate is 1500 ft/min (457m/ min).)

  • Page 164: Index

    Index mouse 14 access panel safety precautions 13 general problems 83 removal 26 CMOS grommet, spare part number 20 spare part number 18, 24 backing up 143 grounding methods 11 adapter, DisplayPort HDMI VGA, clearing and resetting 146 spare part number 21 computer cleaning 13 hard drive country power cord set...
  • Page 165 front panel 117 restoring the hard drive 129 general 83 LED cover, spare part number 20, hard drive 89 safety and comfort 80 LEDs hardware installation 105 safety precautions blinking power 140 Internet access 118 cleaning 13 blinking PS/2 keyboard 140 keyboard 103 SATA Media Card Reader 92...
  • Page 166 tower conversion 27 USB to serial converter, spare part number 21 ventilation, proper 12 Wake-on-LAN feature 107 Windows 8 operating system DVD 129 wireless antenna cable, spare part number 21, 24 WLAN antennas removing 60 WLAN module removing 49 Index...

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