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HP PRO 3380 Maintenance & Service Manual
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HP PRO 3380 Maintenance & Service Manual

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Maintenance & Service Guide
HP Pro 3330/3380 Microtower
HP Pro 3335/3385 Microtower
HP Pro 3340/3348 Microtower
HP Pro 3330 Small Form Factor

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Summary of Contents for HP PRO 3380

  • Page 1 Maintenance & Service Guide HP Pro 3330/3380 Microtower HP Pro 3335/3385 Microtower HP Pro 3340/3348 Microtower HP Pro 3330 Small Form Factor...
  • Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product Features ............................1 Identifying the Chassis ......................... 1 Serviceability Features ......................... 1 Feature Overview ..........................2 Microtower Components ........................3 Small Form Factor Components ......................4 2 Installing and Customizing the Software ...................... 5 Installing the Operating System ......................5 Downloading Microsoft Windows Updates ...................
  • Page 6 Sequential Part Number Listing ..................23 Small Form Factor (SFF) Chassis Spare Parts .................. 26 Computer major components .................... 26 Cables ..........................28 Misc Parts .......................... 29 Drives ..........................30 Misc Boards ........................30 Sequential Part Number Listing ..................31 5 Serial ATA (SATA) Drive Guidelines and Features ..................
  • Page 7 Access Panel ............................43 Front Bezel ............................45 Memory .............................. 47 DDR3-SDRAM DIMMs ...................... 47 Populating DIMM Sockets ....................50 Removing Memory Modules ....................50 Expansion Cards ..........................53 Cable Management ..........................59 Cable Connections ......................61 Drives ..............................62 Drive Positions ........................
  • Page 8 Power Switch ............................ 116 Front USB Assembly ........................118 Speaker ............................120 Fan Assembly ........................... 122 Fan Sink ............................124 Processor ............................126 Power Supply ........................... 128 System Board ........................... 131 Battery .............................. 132 Appendix A Connector Pin Assignments ....................134 Ethernet BNC ...........................
  • Page 9 Solving Diskette Problems ....................... 163 Solving Hard Drive Problems ......................166 Solving Media Card Reader Problems ..................... 169 Solving Display Problems ......................... 171 Solving Audio Problems ........................175 Solving Printer Problems ........................177 Solving Keyboard and Mouse Problems ..................178 Solving Hardware Installation Problems ...................

  • Page 11: Product Features

    Product Features Identifying the Chassis HP Pro 33xx Series MT HP Pro 33xx Series SFF NOTE: The drive configuration shown above may be different than your computer model. Serviceability Features The computers include features that make them easy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures described in this guide.

  • Page 12: Feature Overview

    ● Legacy I/O: 2 PS/2, 1 serial port, 2nd serial port option, parallel port option ● Audio: Codec: Realtek ALC656-GR; Jacks: Front HP Out, Mic In; Rear Line-Out, Line-In, Mic-In ● Genuine Windows 7 versions or RedFlag Linux Small form factor chassis: ●...

  • Page 13: Microtower Components

    ● Legacy I/O: 2 PS/2, 1 serial port, 2nd serial port option, parallel port option ● Audio: Codec: Realtek ALC656-GR; Jacks: Front HP Out, Mic In; Rear Line-Out, Line-In, Mic-In ● Genuine Windows 7 versions or RedFlag Linux Microtower Components...

  • Page 14: Small Form Factor Components

    (2) PCI slots, (4) USB 2.0 ports; network, DVI-D and VGA video ports, microphone jack, audio in/out jacks serial port, PS2 connectors Front I/O includes: (2) USB 2.0 ports, dedicated Monitor (sold separately) headphone output HP 6-in-1 Media Card Reader (some models) Chapter 1 Product Features...

  • Page 15: Installing And Customizing The Software

    If the computer was shipped with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen.

  • Page 16: Installing Or Upgrading Device Drivers (Windows Systems)

    Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your Protecting the Software To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive.

  • Page 17: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 18: Using Computer Setup (F10) Utilities

    ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ●...

  • Page 19: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ●...

  • Page 20: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number.
  • Page 21 Table 3-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.

  • Page 22: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 23 USB Port 1 ◦ USB Port 2 NOTE: The HP Pro 3330/3380 includes a USB port disable feature that when enabled, requires that you perform the following steps to enable USB ports. From the top F10 Setup menu, press Ctrl+U to access the screen to allow you to enable the ports.
  • Page 24 Table 3-4 Computer Setup—Security (continued) System IDs Allows you to view: ● Product Name ● Serial number ● Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.) ●...

  • Page 25: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description ● OS Power Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce Management (some processor voltage and frequency when the current software load does not require the full models) capabilities of the processor.

  • Page 26: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST messages (enable/disable). Default is disabled. ● After Power Loss (off/on/previous state). Default is Power off. Setting this option to: ◦...

  • Page 27: Recovering The Configuration Settings

    Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Device Options Allows you to set: ● Num Lock State at Power-On (off/on). Default is off. ● Multi-Processor (enable/disable). Use this option to disable multi-processor support under the OS. Default is enabled. ●...

  • Page 28: Illustrated Parts Catalog

    Illustrated parts catalog Microtower (MT) Chassis Spare Parts Computer Major Components Chapter 4 Illustrated parts catalog...
  • Page 29 Item Description Spare part number Access panel 657104-001 Front bezel For use in the People's Republic of China 670439-AA1 For use on 3330 models 668571-001 Power supply 300W 656721-001 250W, non-PFC 508466-001 System board (includes replacement thermal material) For use in 3330/3380 models (Intel) 663099-001 For use in 3340/3348 models (Intel) 663100-001...

  • Page 30: Cables

    Item Description Spare part number AMD Phenom II processors: X4 B99, 3.3 GHz, 6-MB L3 cache 647012-001 X4 B97, 3.2 GHz, 6-MB L3 cache 619789-001 X4 B95, 3.0 GHz, 6-MB L3 cache 585156-001 X4 B59, 3.4 GHz, 6-MB L3 cache 647013-001 X3 B77, 3.2 GHz, 6-MB L3 cache 619788-001...
  • Page 31 Item Description Spare part number Power switch/LED assembly 657105-001 SATA cable, 165 mm 657102-001 SATA cable, 370 mm (not illustrated) 656833-001 Adapter, DVI to VGA, HF (not illustrated) 657401-001 DMS-59 to Dual VGA cable (not illustrated) 463023-001 PATA to SATA power adapter (not illustrated) 449283-001 Microtower (MT) Chassis Spare Parts...

  • Page 32: Misc Parts

    Misc Parts Item Description Spare part number Chassis fan 657103-001 Fan sink (includes replacement thermal material) 667727-001 Front I/O and USB assembly 668572-001 Speaker with rubber rivets 666885-001 Card reader, 16-in-1 657099-001 Card reader, bezel blank 657853-001 Card reader, bezel 657854-001 Mouse PS2, optical, black...

  • Page 33: Drives

    Drives Description Spare part number Hard drive 1-TB, 7200-rpm, 6G 636930-001 750-GB, 7200-rpm, 6G 639363-001 500-GB, 7200-rpm, 6G 636929-001 250-GB, 7200-rpm, 6G 636927-001 Optical drive Blu-ray BD-RW SuperMulti DL Drive with LightScribe 617030-001 16X SATA DVD±RW drive 581600-001 DVD-ROM drive 581599-001 Bezel, optical drive 657852-001...
  • Page 34 Spare part Description number 581599-001 16X SATA DVD±RW drive 581600-001 16X SATA DVD±RW drive 585154-001 AMD Phenom II X3 B75 processor, 3.0 GHz, 6-MB L3 cache 585156-001 AMD Phenom II X3 B95 processor, 3.0 GHz, 6-MB L3 cache 585157-001 Memory module, 4-GB, PC3 10600, 1333-MH 611192-001 AMD Athlon X2 220 processor, 2.8 GHz, 2-MB L2 cache 611193-001...
  • Page 35 Spare part Description number 655973-001 Intel Pentium Dual-Core, G850 (2.9-GHz, 3-MB L3 cache) 656721-001 Power supply, 300W 656833-001 SATA cable, 370 mm 657099-001 Card reader, 16-in-1 657102-001 SATA cable, 165 mm 657103-001 Chassis fan 657104-001 Access panel 657105-001 Power switch/LED assembly 657108-001 nVidia GeForce GT405 512-MB graphics adapter 657401-001...

  • Page 36: Small Form Factor (Sff) Chassis Spare Parts

    Small Form Factor (SFF) Chassis Spare Parts Computer major components Item Description Spare part number Access panel 656832-001 Front bezel 669569-001 Power supply 220W 656722-001 270W 665224-001 System board (includes replacement thermal material) 663099-001 Memory modules (PC3-10600, 1333-MHz; not illustrated) 4-GB 585157-001 2-GB...
  • Page 37 Item Description Spare part number 2400, 3.1 GHz, 6-MB L3 cache 638630-001 Intel Core i3 processors: 2120, 3.3 GHz, 3-MB L3 cache 638629-001 2100, 3.1 GHz, 3-MB L3 cache 638628-001 Intel Pentium Dual-Core processors: G850, 2.9-GHz, 3-MB L3 cache 655973-001 G630, 2.7 GHz, 3-MB L3 cache 665123-001 G620, 2.6-GHz, 3-MB L3 cache...

  • Page 38: Cables

    Cables Item Description Spare part number Power switch/LED assembly 656984-001 SATA cable, 370 mm 656833-001 SATA cable, 165 mm (not illustrated) 657102-001 Adapter, DVI to VGA, HF (not illustrated) 657401-001 DMS-59 to Dual VGA cable (not illustrated) 463023-001 PATA to SATA power adapter (not illustrated) 449283-001 Chapter 4 Illustrated parts catalog...

  • Page 39: Misc Parts

    Misc Parts Item Description Spare part number Chassis fan 656834-001 Fan sink (includes replacement thermal material) 667727-001 Front I/O and USB assembly 668570-001 Mouse (not illustrated) PS2, optical, black 537748-001 USB, laser, black 570580-001 USB, optical, black 537749-001 Speaker with rubber rivets 666885-001 Card reader, 16-in-1 657099-001...

  • Page 40: Drives

    Drives Description Spare part number Hard drive 1-TB, 7200-rpm 636930-001 750-GB, 7200-rpm 639363-001 500-GB, 7200-rpm 636929-001 250-GB, 7200-rpm 636927-001 Optical drive 16X SATA DVD±RW drive 581600-001 DVD-ROM drive 581599-001 Blu-ray BD-RW SuperMulti DL Drive 617030-001 Misc Boards Description Spare part number ATI Radeon HD 6350 512-MB graphics adapter 637995-001 ATI Radeon HD 6450 512-MB graphics adapter...

  • Page 41: Sequential Part Number Listing

    Sequential Part Number Listing Spare part Description number 449283-001 PATA to SATA power adapter 463023-001 DMS-59 to Dual VGA cable 490367-001 Intel Gigabit NIC, includes bracket 537748-001 Mouse, PS2, optical, black 537749-001 Mouse, USB, optical, black 570580-001 Mouse, USB, laser, black 581599-001 DVD-ROM drive 581600-001...
  • Page 42 Spare part Description number 656833-001 SATA cable, 370 mm 656832-001 Access panel 656834-001 Chassis fan 656984-001 Power switch/LED assembly 657099-001 Card reader, 16-in-1 657102-001 SATA cable, 165 mm 657108-001 nVidia GeForce GT405 512-MB graphics adapter 657401-001 DVI to VGA adapter, HF 657852-001 Bezel, optical drive 657853-001...

  • Page 43: Serial Ata (Sata) Drive Guidelines And Features

    3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives.

  • Page 44: Smart Ata Drives

    SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 45: Routine Care And Disassembly Preparation

    Routine Care and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 46: Preventing Electrostatic Damage To Equipment

    Removing DIPs* from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs* from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam.

  • Page 47: Grounding The Work Area

    Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ●...

  • Page 48: Operating Guidelines

    Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.

  • Page 49: Cleaning The Keyboard

    To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.

  • Page 50: Cleaning The Mouse

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 51: Cables And Connectors

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service Considerations...

  • Page 52: Removal And Replacement Procedures - Microtower (Mt) Chassis

    Removal and Replacement Procedures – Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.

  • Page 53: Access Panel

    Access Panel Description Spare part number Access panel 657104-001 Prepare the computer for disassembly (Preparation for Disassembly on page 42). Using a flathead or Torx screwdriver, remove the screw on the back panel that secures the panel to the computer. Figure 7-1 Removing the access panel screw Access Panel...
  • Page 54 Slide the side panel toward the back, and then pull it away from the computer. NOTE: You may want to lay the computer on its side to install internal parts. Be sure the side with the access panel is facing up. Figure 7-2 Removing the access panel To replace the access panel, reverse the removal steps.

  • Page 55: Front Bezel

    Front Bezel Description Spare part number Front bezel for use on 3330 models 668571-001 Front bezel for use only in the People's Republic of China 670439-AA1 Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43).
  • Page 56 Rotate the right side of the bezel off the chassis followed by the left side. Figure 7-4 Removing the Front Bezel NOTE: The appearance of the front bezel may vary. To reinstall the front bezel, reverse the removal procedure. Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...

  • Page 57: Memory

    SDRAM) dual inline memory modules (DIMMs). DDR3-SDRAM DIMMs There are two DIMM slots on the system board. ● HP Pro 3330/3380: 2 DIMM slots, 8 GB max ● HP Pro 3340/3348: 2 DIMM slots, 8 GB max ● HP Pro 3335/3385: 4 DIMM slots, 16 GB max These memory sockets are populated with at least one preinstalled DIMM.
  • Page 58 Table 7-1 DIMM Socket Locations — HP Pro 3330/3380 (continued) Description Socket Color Insertion Order XMM3 socket, Channel B Black NOTE: A DIMM must occupy the XMM1 socket. Figure 7-6 DIMM Socket Locations — HP Pro 3340/3348 Table 7-2 DIMM Socket Locations — HP Pro 3340/3348...
  • Page 59 Figure 7-7 DIMM Socket Locations — HP Pro 3335/3385 Table 7-3 DIMM Socket Locations — HP Pro 3335/3385 Description Socket Color Insertion Order XMM3 socket, Channel A (populate first) Black XMM4 socket, Channel B Black NOTE: A DIMM must occupy the XMM1 socket.

  • Page 60: Populating Dimm Sockets

    NOTE: The system will not operate properly if you install unsupported DIMMs. Populating DIMM Sockets Populate the DIMM sockets in the following order: XMM1, XMM3 The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
  • Page 61 Locate the memory module sockets on the system board. WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. Open both latches of the memory module socket. Figure 7-8 Removing a DIMM Memory...
  • Page 62 Remove the memory module from the socket. Figure 7-9 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the DIMM1 socket. Always populate the blue sockets before the black sockets in each channel.

  • Page 63: Expansion Cards

    The computer has one PCI Express x1 expansion slot, one PCI Express x16 expansion slot, and two PCI expansion slots. The expansion slots accommodate full-height or half-height expansion cards. Figure 7-10 Expansion Slot Locations – HP Pro 3330/3380 Expansion Cards...
  • Page 64 Figure 7-11 Expansion Slot Locations — HP Pro 3340/3348 Figure 7-12 Expansion Slot Locations – HP Pro 3335/3385 Table 7-4 Expansion Slot Locations Item Description PCIE X16 PCI Express x1 expansion slot PCIEX1_1 PCI Express x16 expansion slot Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...
  • Page 65 Table 7-4 Expansion Slot Locations (continued) Item Description PCI1 PCI slot PCI2 PCI slot NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot. To remove, replace, or add an expansion card: Prepare the computer for disassembly (Preparation for Disassembly on page 42).
  • Page 66 On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the chassis. Figure 7-13 Removing the slot cover screw Figure 7-14 Opening the slot cover lock...
  • Page 67 Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. If you are installing an expansion card in a vacant socket, you must remove the metal slot cover on the rear panel that covers the expansion slot.
  • Page 68 To install an expansion card, locate where the card will be seated inside the computer. Figure 7-17 Expansion slot locations (HP Pro 3330/3380 shown) Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...

  • Page 69: Cable Management

    Hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board. Figure 7-18 Installing an expansion card —...
  • Page 70 Grasp the cable end of the connector and pull it straight up (2). CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could damage the cable and result in a failed power supply. Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...

  • Page 71: Cable Connections

    Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Connector Name Connector Color Description ATX_POWER white Power supply, 24-pin ATX_CPU white Power supply, 4-pin SYS_FAN brown Chassis fan CPU_FAN white Heat sink fan INT_SPKR white Speaker...

  • Page 72: Drives

    Drives Description Spare part number DVD-ROM drive 581599-001 16X SATA DVD±RW drive 581600-001 Blu-ray BD-RW SuperMulti DL Drive 617030-001 Bezel, optical drive 657852-001 1 TB, 7200 rpm SATA hard drive, 6G 636930-001 750 GB, 7200 rpm SATA hard drive, 6G 639363-001 500 GB, 7200 rpm SATA hard drive, 6G 636929-001...

  • Page 73: Drive Positions

    Drive Positions Figure 7-19 Drive Positions Two 5.25-inch external drive bays for optical drives One 3.5-inch external drive bay for media card reader Two 3.5-inch internal hard drive bays To verify the type, size, and capacity of the storage devices installed in the computer, run Computer Setup.

  • Page 74: Installing Additional Drives

    Installing Additional Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SATA connector on the system board labeled SATA2. ●...

  • Page 75: System Board Drive Connections

    System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Figure 7-20 System Board Drive Connections – HP Pro 3330/3380 Figure 7-21 System Board Drive Connections – HP Pro 3340/3348 Drives...
  • Page 76 Figure 7-22 System Board Drive Connections – HP Pro 3335/3385 Table 7-5 System Board Drive Connections System Board Connector System Board Label Color SATA0 SATA0 dark blue SATA1 SATA1 white SATA2 SATA2 light blue SATA3 SATA3 orange Media Card Reader...

  • Page 77: Removing An Optical Drive

    Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43).
  • Page 78 Unlock the drive by pulling the release lever slightly away from the computer and placing in an upright position. Figure 7-24 Pushing the optical drive Push the optical drive slightly forward. Figure 7-25 Pushing the optical drive Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...
  • Page 79 Disconnect the power cable and data cable from the rear of the optical drive. Figure 7-26 Disconnecting the power and data cables Slide the drive out of the computer. Figure 7-27 Removing the drive To install an optical drive, reverse the removal procedures. When installing an optical drive, slide the drive back until the hole on the drive aligns with the alignment hole on the computer.

  • Page 80: Removing A Hard Drive

    Figure 7-28 Optical drive alignment hole Removing a Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive, make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer.
  • Page 81 Locate hard disk drive in the computer. Figure 7-29 Hard drive location Drives...
  • Page 82 Remove the two screws that secure the hard drive cage to the computer. Figure 7-30 Removing the hard drive cage screws Press the latch at the side of the hard drive cage to release it. Figure 7-31 Releasing the hard drive cage Chapter 7 Removal and Replacement Procedures –...
  • Page 83 Lift the cage partially out of the computer. Figure 7-32 Lifting the hard drive cage Disconnect the cables from the of the hard drive. Figure 7-33 Disconnecting the hard drive cables Drives...
  • Page 84 The cage may contain one or two hard disk drives. Each drive has two screws on each side of the cage. Remove the screws for the drive to remove from the cage. Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...
  • Page 85 Slide the hard drive out of the cage. Figure 7-34 Disconnecting the hard drive cables To install a hard drive, reverse the removal procedures. When installing a hard drive, align the screw holes on the hard disk drive with the screw holes on the cage.
  • Page 86 Figure 7-36 Disconnecting the hard drive cables Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...

  • Page 87: Front I/O And Usb Panel Housing Assembly

    Front I/O and USB Panel Housing Assembly Description Spare part number Front I/O and USB assembly 668572-001 Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page Lay the computer on its side with the front facing toward you. Remove the front bezel (Front Bezel on page 45).
  • Page 88 Rotate the top of the assembly outward (1), and then pull the assembly away from the chassis (2) while guiding the cables through the hole in the chassis. Figure 7-38 Removing the front I/O assembly To install the housing assembly, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures –...

  • Page 89: Power Switch/Led Assembly

    Power Switch/LED Assembly Description Spare part number Power switch/LED assembly 657105-001 Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43). Lay the computer on its side with the front facing toward you. Remove the front bezel (Front Bezel on page 45).
  • Page 90 Press the tab on the top of the switch holder (1) to disengage it from the chassis, lift the switch upward to disengage the tab at the bottom of the switch (2) from the chassis, and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis. Figure 7-40 Removing the power switch assembly To install the power switch/LED assembly, reverse the removal procedures.

  • Page 91: System Fan

    System Fan Description Spare part number 657103-001 Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43). Lay the computer on its side with the rear facing toward you. Remove the four Phillips screws that secure the fan to the chassis. Figure 7-41 Removing the fan screws System Fan...
  • Page 92 Disconnect the cable from the red/brown system board connector labeled SYS_FAN (1), pull the fan into the chassis until it clears the chassis lip, and then lift it out of the chassis (2). NOTE: System board appearance may vary. Figure 7-42 Removing the fan To install the fan, reverse the removal procedures.

  • Page 93: Speaker

    Speaker Description Spare part number Speaker with rubber rivets 666885-001 The speaker is secured to the front of the chassis with three rubber rivets that are part of the speaker. Prepare the computer for disassembly (Preparation for Disassembly on page 42).
  • Page 94 While squeezing the outer rivet, from the inside of the chassis, pull the associated inside rivet toward the inside of the computer until the outside rivet is pulled into the chassis. Figure 7-44 Removing the speaker To install the speaker, reverse the removal procedures. When installing the speaker, from the inside of the computer, feed the outer rubber rivets through the holes in the front chassis wall, and the pull the rivets from the outside until the speaker is properly seated with the narrow part of the rivets sitting in the holes in the chassis.

  • Page 95: Fan Sink Assembly

    Fan Sink Assembly Description Spare part number Fan sink for use in models with Intel processors 667727-001 Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43). Lay the computer on its side with the rear facing toward you. Loosen the four captive Torx screws that secure the fan sink to the system board.

  • Page 96: Processor

    Processor Description Spare part number Intel Core i7 processors 2600, 3.4 GHz, 8-MB L3 cache 638632-001 Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache 638631-001 2400, 3.1 GHz, 6-MB L3 cache 638630-001 Intel Core i3 processors 2120, 3.3 GHz, 3-MB L3 cache 638629-001 2100, 3.1 GHz, 3-MB L3 cache 638628-001...
  • Page 97 Description Spare part number AMD Sempron processor: X2 190, 2.5 GHz, 1-MB L2 cache 666889-001 Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43). Lay the computer on its side with the rear facing toward you. Remove the fan sink Fan Sink Assembly on page 85).
  • Page 98 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files. Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...

  • Page 99: Power Supply

    Power Supply Description Spare part number Power supply, 300W 656721-001 Power supply, 250W, PFC 508466-001 WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer.
  • Page 100 Remove the four screws that secure the power supply to the rear chassis. Figure 7-48 Power supply screws Inside of the unit, press the power supply release latch on the chassis base (1). Slide the power supply toward the front of the computer (2), then lift the power supply out of the computer (3).

  • Page 101: System Board

    System Board Description Spare part number System board for use in 3330/3380 models (includes thermal material) 663099-001 System board for use in 3340/3348 models (includes thermal material) 663100-001 System board for use in 3335/3385 models (includes thermal material) 663101-001 When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...

  • Page 102: Battery

    ❑ Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ❑ Replace the battery only with the HP spare designated for this product. ❑ Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...
  • Page 103 Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, its authorized partners, or its agents. CAUTION: Static electricity can damage the electronic components of the computer or optional equipment.

  • Page 104: Removal And Replacement Procedures - Small Form Factor (Sff) Chassis

    Removal and Replacement Procedures – Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.

  • Page 105: Access Panel

    Access Panel Description Spare part number Access panel 656832-001 Prepare the computer for disassembly (Preparation for Disassembly on page 94). If the computer is on a stand, remove the computer from the stand. Remove the Torx screw that secures the access panel to the computer. Figure 8-1 Removing the access panel screw Access Panel...
  • Page 106 Slide the access panel toward the back of the computer, and then pull it away from the computer. Figure 8-2 Removing the access panel To install the access panel, reverse the removal procedure. Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis...

  • Page 107: Front Bezel

    Front Bezel Description Spare part number Front bezel 668569-001 Prepare the computer for disassembly (Preparation for Disassembly on page 94). Remove the access panel (Access Panel on page 95). Lift up the three tabs on the top of the bezel. Figure 8-3 Removing the front bezel Rotate the bezel off the chassis.

  • Page 108: Memory

    Memory Description Spare part number 4-GB, PC3-10600 585157-001 2-GB, PC3-10600 635803-001 1-GB, PC3-10600 635802-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DDR3-SDRAM DIMMs The memory sockets on the system board can be populated with up to two DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 109: Populating Dimm Sockets

    Populating DIMM Sockets There are two DIMM sockets on the system board, with one socket per channel. Populate the DIMM sockets in the following order: XMM1, then XMM3. Figure 8-5 DIMM Socket Locations Table 8-1 DIMM Socket Locations Description Socket Color Insertion Order XMM1 socket, Channel A Black...

  • Page 110: Removing Dimms

    populated with the 1-GB DIMM. With this configuration, 2 GB will run as dual channel and 1 GB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
  • Page 111 Open both latches of the memory module socket (1), and remove the memory module from the socket (2). Figure 8-7 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
  • Page 112 To install a memory module, holding the module by the edges, completely slide it into the slot. Make sure the module is pressed completely into the socket, and then gently push down on the module until it snaps in place. Figure 8-8 Installing a DIMM NOTE:...

  • Page 113: Expansion Card

    Expansion Card Description Spare part number ATI Radeon HD 6350 512-MB graphics adapter 637995-001 ATI Radeon HD 6450 512-MB graphics adapter 637996-001 ATI Radeon HD 6450 1-GB graphics adapter, PCIe x16 666330-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x16 632486-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x1 632827-001...
  • Page 114 To remove, replace, or add an expansion card: Prepare the computer for disassembly (Preparation for Disassembly on page 94). Remove the access panel (Access Panel on page 95). Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis.
  • Page 115 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
  • Page 116 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board.

  • Page 117: Cable Management

    Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Reconfigure the computer, if necessary. Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ●...

  • Page 118: Cable Connections

    Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Connector Name Connector Color Description ATX_POWER white Power supply, 24-pin ATX_CPU white Power supply, 4-pin SYS_FAN brown Chassis fan CPU_FAN white Heat sink fan INT_SPKR white Speaker...

  • Page 119: Drives

    Drives Description Spare part number 16X SATA DVD±RW drive 581600-001 DVD-ROM drive 581599-001 Blu-ray BD-RW SuperMulti DL Drive 617030-001 1 TB, 7200 rpm SATA hard drive 636930-001 750 GB, 7200 rpm SATA hard drive 639363-001 500 GB, 7200 rpm SATA hard drive 636929-001 250 GB, 7200 rpm SATA hard drive 636927-001...

  • Page 120: Removing Drives

    Removing Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SATA connector on the system board labeled SATA2. ●...
  • Page 121 If removing an optical drive, disconnect the cables from the rear of the drive. Figure 8-15 Removing the drive cables Remove the Torx screw from the cage. Figure 8-16 Removing the optical drive screw Return the drive to its normal position. Drives 111...

  • Page 122: Removing The Hard Drive

    Push the optical drive from behind, and then remove it from the front of the computer. Figure 8-17 Removing the optical drive Removing the Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
  • Page 123 On the front of the computer, pull and hold the hard drive release latch to unlock the hard drive. Figure 8-18 Pulling the hard drive release latch With the release latch pulled out, lift the rear of the hard drive. Figure 8-19 Lifting the hard drive Drives 113...
  • Page 124 Disconnect the cables from the rear of the hard drive. Figure 8-20 Disconnecting the hard drive cables Remove the hard drive from the computer. Figure 8-21 Removing the hard drive 114 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis...
  • Page 125 Remove the four guide screws from the hard drive for use in the replacement hard drive. Figure 8-22 Removing the hard drive guide screws To replace the hard drive, reverse the removal procedures. Drives 115...

  • Page 126: Power Switch

    Power Switch Description Spare part number Power switch/LED assembly 656984-001 The power switch is attached to the front of the chassis using tabs (no screws). Its cable routes through metal tabs in the chassis floor. The power switch cable connects to the front USB assembly cable.
  • Page 127 Disconnect the power switch cable from the front USB assembly cable. Figure 8-24 Disconnecting the power switch cable From the outside, front of the computer, press the tab on the right side of the power switch (1) to disengage it from the chassis. Rotate the power switch right to left (2), and then remove it from the computer (3) while routing the cable through the hole in the front of the chassis.

  • Page 128: Front Usb Assembly

    Front USB Assembly Description Spare part number Front I/O and USB assembly 668570-001 The front USB assembly is secured to the front of the chassis with one screw. Push the assembly into the chassis to remove it. Prepare the computer for disassembly (Preparation for Disassembly on page 94).
  • Page 129 From the front of the computer, remove the screw that secures the assembly to the front of the chassis. Figure 8-27 Removing the front USB assembly screw Push the left side of the assembly down slightly (1), and then push the assembly into the computer (2).

  • Page 130: Speaker

    Speaker Description Spare part number Speaker 666885-001 The speaker is secured to the front of the chassis with three rubber rivets that are part of the speaker. Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43).
  • Page 131 While squeezing the outer rivet, from the inside of the chassis, pull the associated inside rivet toward the inside of the computer until the outside rivet is pulled into the chassis. Figure 8-30 Removing the speaker To install the speaker, reverse the removal procedures. When installing the speaker, from the inside of the computer, feed the outer rubber rivets through the holes in the front chassis wall, and the pull the rivets from the outside until the speaker is properly seated with the narrow part of the rivets sitting in the holes in the chassis.

  • Page 132: Fan Assembly

    Fan Assembly Description Spare part number 656834-001 The fan assembly is attached to the inside floor of the chassis using two screws. The fan is inside of a removal metal cage. Prepare the computer for disassembly (Preparation for Disassembly on page 94).
  • Page 133 if you need to remove the fan from the metal case, remove the four screws that secure the fan to the case, and remove the fan from the case. Figure 8-32 Removing the fan from the metal case To install the fan, reverse the removal procedure. Fan Assembly 123...

  • Page 134: Fan Sink

    Fan Sink Description Spare part number Fan sink 667727-001 The fan sink is secured atop the processor with four captive Torx screws. A fan cable connects to the system board. Prepare the computer for disassembly (Preparation for Disassembly on page 94).
  • Page 135 Disconnect the cable from the system board (1), lift the fan sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. Figure 8-34 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.

  • Page 136: Processor

    Processor Description Spare part number Intel Core i7 processors 2600, 3.4 GHz, 8-MB L3 cache 638632-001 Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache 638631-001 2400, 3.1 GHz, 6-MB L3 cache 638630-001 Intel Core i3 processors 2120, 3.3 GHz, 3-MB L3 cache 638629-001 2100, 3.1 GHz, 3-MB L3 cache 638628-001...
  • Page 137 Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.

  • Page 138: Power Supply

    WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The rotating power supply is located at the rear of the chassis. It is held in place by a bracket – no screws are used.
  • Page 139 From the rear of the computer, remove the four screws that secure the power supply to the computer. Figure 8-36 Removing the power supply screws Power Supply 129...
  • Page 140 On the inside of the computer, press the tab at the front of the power supply (1), pull the power supply forward (2), slide it back and toward the side of the computer so it can sit lower on the bottom of the computer, and then rotate it and lift it out of the computer (3).

  • Page 141: System Board

    System Board Description Spare part number System board (includes thermal material) 663099-001 The system board is secured to the computer with six screws. Prepare the computer for disassembly (Preparation for Disassembly on page 94). Remove the access panel (Access Panel on page 95).

  • Page 142: Battery

    Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ❑ Replace the battery only with the HP/Compaq spare designated for this product. ❑ 132 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis...
  • Page 143 Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, its authorized partners, or its agents. CAUTION: Static electricity can damage the electronic components of the computer or optional equipment.

  • Page 144: Appendix A Connector Pin Assignments

    Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Signal Data Ground Connector and Icon Signal +5 VDC - Data + Data...

  • Page 145: Headphone

    Headphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-out Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_Out_Left...

  • Page 146: Monitor

    Monitor Connector and Icon Signal Signal Red Analog +5V (fused) Green Analog Ground Blue Analog Not used Not used DDC Serial Data Ground Horizontal Sync Ground Vertical Sync Ground DDC Serial Clock Ground Serial Interface, Powered and Non-Powered Connector and Icon Signal Carrier Detect (12V if powered) Receive Data...

  • Page 147: Dvi Connector

    DVI Connector Connector and Icon Signal Signal T.M.D.S. Data2– T.M.D.S. Data3+ T.M.D.S. Data2+ +5V Power T.M.D.S. Data2/4 Shield Ground (for +5V) T.M.D.S. Data4– Hot Pug Detect T.M.D.S. Data4+ T.M.D.S. Data0– DDC Clock T.M.D.S. Data0+ DDC Data T.M.D.S. Data0/5 Shield No Connect T.M.D.S.

  • Page 148: 24-Pin Power

    24-Pin Power Connector Signal Signal Signal Signal +3.3V +3.3V +3.3V –12V open +5 Vaux +12V PSON +12V +3.3V 138 Appendix A Connector Pin Assignments...

  • Page 149: Pci Express

    PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Signal Signal Signal Signal Signal PRSNT1 JTAG3 PERST# PERp0 PERp1 +12V JTAG4 PERn0 PERn1 +12V JTAG5 REFCLK+ +3.3V REFCLK- RSVD JTAG2 +3.3V PERp2 PERn(2) PERn4 RSVD PERp7 RSVD PERp6 PERn7 PERp3...

  • Page 150: Pci Express

    PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Signal Signal Signal Signal Signal +12V SMDAT WAKE# +12V RSVD RSVD +3.3 V PETp2 PETp1 JTAG1 PETp0 PETn2 PETn1 SMCLK 3.3vAux PETn0 PRSNT2# PETp6 PETn7 PETp3 PETp5 PRTn6 PETn3 PETp4 PETn5...

  • Page 151: Appendix B Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 152: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 153: Appendix C Post Error Messages

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 154: Post Numeric Codes And Text Messages

    POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel message...
  • Page 155 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 156 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. Reconnect keyboard with computer turned off. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off.
  • Page 157 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive Check and/or replace cables. circuitry incorrect. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 195.) Replace diskette drive.
  • Page 158 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
  • Page 159 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum Memory error during POST execution of the Reboot the computer. correctly Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
  • Page 160 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for DIMM1 or XMM1 is not installed. Make sure there is a memory module in the proper MEBx execution. black DIMM1 socket and that it is properly seated.
  • Page 161 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2230-General error during MEBx execution Error occurred during MEBx execution Reboot the computer. which fails into the “General” grouping. If the error persists, update to the latest Status information displayed along with the BIOS version and ME firmware error provides further clarity into the failure.

  • Page 162: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins.

  • Page 163: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied USDT power supply adapter. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 153...
  • Page 164 LEDs continue Reseat DIMMs. until problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
  • Page 165 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes ten Bad option card. Check each option card by removing the times, once every second, card (one at a time if multiple cards), then followed by a two second power on the system to see if fault goes pause.

  • Page 166: Appendix D Troubleshooting Without Diagnostics

    If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 7 for more information.

  • Page 167: Helpful Hints

    Helpful Hints on page 157 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/...
  • Page 168 ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again.

  • Page 169: Solving General Problems

    Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 170: Appendix D Troubleshooting Without Diagnostics

    There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly.
  • Page 171 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.

  • Page 172: Solving Power Problems

    Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table D-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of computer chassis (some Select the proper AC voltage using the selector switch. models) not switched to correct line voltage (115V or 230V).

  • Page 173: Solving Diskette Problems

    Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: The computer does not support internal diskette drives. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive.
  • Page 174 Table D-3 Solving Diskette Problems (continued) Diskette drive cannot write to a diskette. Cause Solution Not enough space is left on the diskette. Use another diskette. Delete unneeded files from diskette. Diskette is damaged. Replace the damaged disk. Cannot format diskette. Cause Solution Invalid media reported.
  • Page 175 “Invalid system disk” message is displayed. Cause Solution A diskette that does not contain the system files needed to When drive activity stops, remove the diskette and press the start the computer has been inserted in the drive. Spacebar. The computer should start up. Diskette error has occurred.

  • Page 176: Solving Hard Drive Problems

    Solving Hard Drive Problems Table D-4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools.
  • Page 177 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not Remove the diskette from the diskette drive. bootable. The system is trying to start from the hard drive but the hard Insert a bootable diskette into the diskette drive and drive may have been damaged.
  • Page 178 The removable hard drive enclosure is beeping and the green LED is flashing. Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. enclosure. 168 Appendix D Troubleshooting Without Diagnostics...

  • Page 179: Solving Media Card Reader Problems

    Solving Media Card Reader Problems Table D-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
  • Page 180 Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer (Windows XP) or Computer (Windows Vista/Windows 7), right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot. NOTE: Never remove the card when the green LED is flashing...

  • Page 181: Solving Display Problems

    Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table D-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
  • Page 182 Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 183 Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.
  • Page 184 Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad. Reseat the graphics card. Replace the graphics card.

  • Page 185: Solving Audio Problems

    Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table D-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 186 Table D-7 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds.

  • Page 187: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection, so multiple audio devices may be listed in Device Manager.

  • Page 188: Solving Keyboard And Mouse Problems

    Table D-8 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
  • Page 189 Table D-10 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Press the Ctrl keys at the same time (or press Windows logo key) to display the Start menu.

  • Page 190: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 191: Solving Network Problems

    NOTE: DIMM1 or XMM1 must always be installed. Replace third-party memory with HP memory. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.)
  • Page 192 Table D-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Saving. S5 Wake on LAN is disabled.
  • Page 193 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system via Device Manager. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site.
  • Page 194 Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration. parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed.

  • Page 195: Solving Memory Problems

    DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 196: Solving Processor Problems

    Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table.

  • Page 197: Solving Cd-Rom And Dvd Problems

    Power LED flashes Red eleven times, once every second, followed by a two second pause. Cause Solution The current processor does not support a feature previously Install a TXT capable processor. enabled on this system. Disable TXT in the Computer Setup (F10) utility. Reinstall the original processor.
  • Page 198 CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country.

  • Page 199: Solving Usb Flash Drive Problems

    Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.

  • Page 200: Solving Front Panel Component Problems

    Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table D-17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 201 Table D-18 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause Solution Cable/DSL service is not available or has been interrupted Try connecting to the Internet at a later time or contact your due to bad weather. ISP.
  • Page 202 Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows 7 Select Start > Control Panel. Click on Hardware and Sound. Click on Device Manager. Double-click Modems.

  • Page 203: Solving Software Problems

    If you encounter software problems, see the applicable solutions listed in the following table. Table D-19 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred.

  • Page 204: Contacting Customer Support

    Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.

  • Page 205: Appendix E Password Security And Resetting Cmos

    Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 206: Resetting The Password Jumper

    The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 2 and 3.
  • Page 207 The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 2 and 3.

  • Page 208: Appendix F Backup And Recovery

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing Up Your Information Recovery after a system failure is as complete as your most current backup. You should create system repair discs (select models only) and your initial backup immediately after software setup.
  • Page 209 Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings.

  • Page 210: Performing A Recovery

    System Recovery discs that you can obtain from HP Support. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads.

  • Page 211: Using F11

    (select models only), you must use System Recovery discs that you can obtain from HP Support to reboot the computer and repair the operating system. Make sure that your most recent backup (stored on discs or on an external drive) is easily accessible.
  • Page 212 NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. When prompted, press any keyboard key. Follow the on-screen instructions.

  • Page 213: Appendix G Specifications

    Specifications MT Specifications Table G-1 Specifications Chassis 15.08 in 38.2 cm Height 6.82 in 17.3 cm Width 16.58 in 42.1 cm Depth Approximate Weight 22.0 lb 10.0 kg Temperature Range 41° to 95°F 5° to 35°C Operating -22° to 149°F -30°...

  • Page 214: Sff Specifications

    Table G-1 Specifications (continued) Model 300W Rated Voltage Range 100-240 VAC *Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. SFF Specifications Table G-2 Specifications Chassis 12.77 in 32.5 cm Height 4.98 in 10.4 cm Width...

  • Page 215: Index

    Index Symbols/Numerics cooling fan 40 24-pin power pin assignments electrostatic discharge 35 electrostatic discharge (ESD) 35 keyboard cleaning 39 preventing damage 36 4-pin power pin assignments 135 keyboard keys 39 error CD-ROM or DVD problems 187 codes 143, 152 cleaning messages 144 access panel computer 38...
  • Page 216 removal and replacement 45 fan sink, spare part number SFF removal and installing 22, 25 replacement 97 drive cables 64 fan, spare part number 22, 25 SFF spare part number 97 PCI card 58 front bezel, spare part front bezel, MT SFF drive cables 110 number 19, 25 spare part number 19, 25...
  • Page 217 power supply, SFF front bezel 45 setup password 195 spare part number 26, 31 front I/O device 77 power switch/LED heat sink 85 access panel, spare part removal and replacement 79 memory 47 number 26, 32 power switch/LED assembly power supply 89 disassembly preparation 94 MT spare part number 79 power switch 79...
  • Page 218 specifications computer 203 memory 47, 98 static electricity 35 system board MT spare part number 91 removal and replacement 91 SATA connectors 33 SFF removal and replacement 131 SFF spare part number 131 system board drive connections system board, MT spare part number 19 system board, SFF spare part number 26...

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