KX-TG8411HGB/KX-TGA840FXB 1 Safety Precautions 1.1. For Service Technicians • Repair service shall be provided in accordance with repair technology information such as service manual so as to pre- vent fires, injury or electric shock, which can be caused by improper repair work.
KX-TG8411HGB/KX-TGA840FXB 2.2.1. Suggested PbF Solder There are several types of PbF solder available commercially. While this product is manufactured using Tin, Silver, and Copper (Sn+Ag+Cu), you can also use Tin and Copper (Sn+Cu) or Tin, Zinc, and Bismuth (Sn+Zn+Bi). Please check the manufacturer’s specific instructions for the melting points of their products and any precautions for using their product with other materials.
KX-TG8411HGB/KX-TGA840FXB 3 Specifications Note: • Design and specifications are subject to change without notice. Note for Service: • Operation range: Up to 300 m outdoors, Up to 50 m indoors, depending on the condition. • Analog telephone connection: Telephone Line...
KX-TG8411HGB/KX-TGA840FXB 4.2. Circuit Operation (Base Unit) 4.2.1. Outline Base Unit consists of the following ICs as shown in Block Diagram (Base Unit) (P.7). • DECT BBIC (Base Band IC): IC7 - Handling all the audio, signal and data processing needed in a DECT base unit...
KX-TG8411HGB/KX-TGA840FXB 4.2.2. Power Supply Circuit The power is supplied to the DECT BBIC, RF Module, EEPROM and Charge Contact from AC Adaptor (+6.5 V) as shown in Fig.101. The power supply is as follows; • DECT BBIC (IC7): DC Jack (+6.5 V) →D1→ IC1 → IC7 DC Jack (+6.5 V) →D1→...
KX-TG8411HGB/KX-TGA840FXB 4.2.3. Telephone Line Interface <Function> • Bell signal detection • Clip signal detection • ON/OFF hook circuit Bell & Clip (: Calling Line Identification Presentation: Caller ID) signal detection: In the standby mode, Q3 is open to cut the DC loop current and decrease the ring load.
KX-TG8411HGB/KX-TGA840FXB 4.4. Circuit Operation (Handset) 4.4.1. Outline Handset consists of the following ICs as shown in Block Diagram (Handset) (P.11). • DECT BBIC (Base Band IC): IC1 - All data signals (forming/analyzing ACK or CMD signal) - All interfaces (ex: Key, Detector Circuit, Charge, DC/DC Converter, EEPROM, LCD, RF Power Amp.)
KX-TG8411HGB/KX-TGA840FXB 6 Installation Instructions 6.2. Battery 6.2.1. Battery Installation 6.1. Connections See For Service Hint (P.26) 6.2.2. Battery Charge...
Page 17
In that case, by recharging the battery as mentioned above, you will get a correct indication of the battery strength. 6.2.3. Battery Level 6.2.4. Panasonic Ni-MH Battery Performance (supplied batteries)
KX-TG8411HGB/KX-TGA840FXB 7 Operating Instructions 7.1. Programmable Settings You can customize the unit by programming the following features using the handset. 7.1.1. Programming by scrolling through the display menus...
KX-TG8411HGB/KX-TGA840FXB *1 The item will not be reset when pressing keys. Refer to How to Clear User Setting (P.33). *2 The item will not be reset when pressing keys. Refer to How to Clear User Setting (P.33). Cross Reference: Registering a Handset to a Base Unit (P.20) 7.1.2.
KX-TG8411HGB/KX-TGA840FXB 7.2. Registering a Handset to a Base Unit If you forget your PIN, see For Service Hint (P.26) Note: • When you purchase an additional handset, refer to the additional handset's installation manual for registration. 7.2.1. Deregistering a Handset 7.2.2.
KX-TG8411HGB/KX-TGA840FXB 7.3. Copying Phonebook Entries You can copy phonebook entries to the phonebook of another compatible Panasonic handset. Note: • Category settings for phonebook entries are not copied. Copying all entries 7.3.1. 7.4. Dialling mode 7.5. Error Messages...
KX-TG8411HGB/KX-TGA840FXB 8 Service Mode 8.1. Engineering Mode 8.1.1. Base Unit...
Page 28
KX-TG8411HGB/KX-TGA840FXB Frequently Used Items (Base Unit) ex.) Items Address Default Data New Data Remarks C-ID (FSK) sensitivity 04 B6 01 (6 dB up) 02 (12 dB up) When hex changes from “00” to “01” or “02”, gain increases by 6 dB or 12 dB.
Page 30
KX-TG8411HGB/KX-TGA840FXB Frequently Used Items (Handset) ex.) Items Address Default Data New Data Possible Adjusted Possible Adjusted Remarks Value MAX (hex) Value MIN (hex) Sending level 00 06 Adjusted value Given value (*2) Receiving level 00 07 Adjusted value Given value...
KX-TG8411HGB/KX-TGA840FXB 8.2. Copying Phonebook Items when Repairing You can copy the handset phonebook to another (compatible Panasonic) handset. This will help to save the original phonebook data which the customer has registered. Available models: KX-TG8411/KX-TG8421 Refer to the following procedures.
Page 32
KX-TG8411HGB/KX-TGA840FXB Note: • BS=Base Unit , HS=Handset • If the max number of handsets are already registered to the base unit, a new handset cannot be registered. • To register the handset, refer to Registering a Handset to a Base Unit (P.20) •...
KX-TG8411HGB/KX-TGA840FXB 8.3. How to Clear User Setting Units are reset to the Factory settings by this operation (Erase recorded Voice messages*, stored Phone numbers, Caller list and etc.) Note: • Some menus are not reset. Refer to Operating Instructions (P.18).
KX-TG8411HGB/KX-TGA840FXB 9.1.1. Check Power 9.1.1.1. Base Unit Is the AC Adaptor inserted into AC outlet? (*1) Cross Reference: Note: Power Supply Circuit (P.9) (*1) Refer to Specifications (P.6) for part number and supply voltage of AC Adaptor. 9.1.1.2. Handset Cross Reference:...
KX-TG8411HGB/KX-TGA840FXB 9.1.3. Check Link 9.1.3.1. Base Unit Note: (*1) Refer to Troubleshooting by Symptom (Base Unit and Charger Unit) (P.46) Cross Reference: Check Point (Base Unit) (P.46) Power Supply Circuit (P.9)
Page 38
KX-TG8411HGB/KX-TGA840FXB Cross Reference: Check Point (Base Unit) (P.46)
Page 39
KX-TG8411HGB/KX-TGA840FXB 9.1.3.2. Handset Cross Reference: Check Point (Handset) (P.50) Power Supply Circuit/Reset Circuit (P.12)
Page 40
KX-TG8411HGB/KX-TGA840FXB Cross Reference: Check Point (Handset) (P.50)
KX-TG8411HGB/KX-TGA840FXB 9.1.4. Check the RF part 9.1.4.1. Finding out the Defective part After All the Checkings or Repairing 1. Re-register the checked Handset to the checked Base Unit, and Regular HS to Regular BU. Note: If you need to register a handset, refer to Registering a Handset to a Base Unit (P.20)
Page 42
KX-TG8411HGB/KX-TGA840FXB 9.1.4.2. RF Check Flowchart Each item (1 ~ 3) of RF Check Flowchart corresponds to Check Table for RF part (P.43). Please refer to the each item. Note: (*1) Base unit - refer to (G) of Check Point (Base Unit) (P.46)
Page 43
KX-TG8411HGB/KX-TGA840FXB 9.1.4.3. Check Table for RF part Item BU (Base Unit) Check HS (Handset) Check Link Confirmation Normal 1. Register Regular HS to BU (to be 1. Register HS (to be checked) to Regular checked). HS, BU Mode: [Normal mode] 2.
KX-TG8411HGB/KX-TGA840FXB 9.1.5. Check Handset Transmission Cross Reference: Signal Route (P.14) 9.1.6. Check Handset Reception Cross Reference: How to Check the Handset Speaker or Receiver (P.68). Signal Route (P.14) 9.1.7. Check Caller ID Cross Reference: Signal Route (P.14)
KX-TG8411HGB/KX-TGA840FXB 9.1.8. Bell Reception 9.1.8.1. Base Unit 9.1.8.2. Handset Cross Reference: Telephone Line Interface (P.10) Check Link (P.37) How to Check the Handset Speaker or Receiver (P.68)
KX-TG8411HGB/KX-TGA840FXB 9.2. Troubleshooting by Symptom (Base Unit and Charger Unit) If your unit has below symptoms, follow the instructions in remedy column. Remedies depend on whether you have DECT tester (*1) or not. Note: (*1) A general repair is possible even if you don’t have the DECT tester because it is for confirming the levels, such as Acoustic level in detail.
Page 47
KX-TG8411HGB/KX-TGA840FXB Items Check Procedure Check or Point Replace Parts (H)* Hookswitch Check with 1. Connect Telephone Socket to Tel-simulator which is connected with 600 Ω. L1, L2, Q3, R14, DC Characteristics 2. Set line voltage to 48 V and line current to 40mA at off-hook condition of nor- R15, Q4, R16, mal telephone.
Page 48
KX-TG8411HGB/KX-TGA840FXB Items Check Procedure Check or Point Replace Parts (M)* Frequency Drift Confir- Follow steps 1 to 6 of (J). IC7, mation ANTI_TP 7.Confirm that the frequency drift is < ± 35 kHz/ms. C802~C806, C808~C814, C820, C819, C822, C823, C825, C827,...
Page 49
KX-TG8411HGB/KX-TGA840FXB Items Check Procedure Check or Point Replace Parts Audio Check 1. Link with Handset. IC7, SA1, L1, 2. Input -45dBm/1kHz to MIC of Handset. L2, D3, Q3, Q4, Measure the Level at Line I/F and distortion level. R14, R15, R16, 3.
KX-TG8411HGB/KX-TGA840FXB 9.3. Troubleshooting by Symptom (Handset) If your unit has below symptoms, follow the instructions in remedy column. Remedies depend on whether you have DECT tester (*1) or not. Note: (*1) A general repair is possible even if you don’t have the DECT tester because it is for confirming the levels, such as Acoustic level in detail.
Page 51
KX-TG8411HGB/KX-TGA840FXB Items Check Procedure Check or Point Replace Parts (F)* Battery Monitor Check 1. Apply 2.25 V between BATT+ and BATT-. IC1, F1, C1, 2. Execute the command R12, R45 sendchar PAD sendchar LED 0 sendchar CRX 0 1 sendchar AD1 It assumes that the return value is XX.
Page 52
KX-TG8411HGB/KX-TGA840FXB Items Check Procedure Check or Point Replace Parts (K)* Frequency Offset Confir- Follow steps 1 to 3 of (I). IC1, mation 4.Confirm that the frequency Offset is < ± 50 kHz. C802~C806, C808~C814, C819~C820, C822, C825~C827, C834, C859~C864, L801~L804,...
Page 53
KX-TG8411HGB/KX-TGA840FXB 9.3.2. Troubleshooting for Speakerphone When the customer’s telephone line corresponds to the following conditions, and the transmission signal of SP-Phone is inter- rupted, performing the next set up to a cordless handset will improve it to some extent. Conditions 1.
KX-TG8411HGB/KX-TGA840FXB 11 Measurements and Adjustments This chapter explains the measuring equipment, the JIG connection, and the PC setting method necessary for the measurement in Troubleshooting Guide (P.34) 11.1. Equipment Required • Digital multi-meter (DMM): it must be able to measure voltage and current.
Page 59
KX-TG8411HGB/KX-TGA840FXB 11.2.2. How to install Batch file into P.C. Note: • “*****” varies depending on the country or models. 11.2.3. Commands See the table below for frequently used commands. Command name Function Example rdeeprom Read the data of EEPROM Type “rdeeprom 00 00 FF”, and the data from address “00 00”...
KX-TG8411HGB/KX-TGA840FXB 11.3. Adjustment Standard (Base Unit) When connecting the simulator equipment for checking, please refer to below. 11.3.1. Bottom View Note: (A) - (S) is referred to Check Point (Base Unit) (P.46)
KX-TG8411HGB/KX-TGA840FXB 11.4. Adjustment Standard (Charger Unit) When connecting the simulator equipment for checking, please refer to below. 11.4.1. Bottom View Digital Volt Meter /2 W DC POWER DC 6.5 V Note: (A) is referred to Check Point (Charger Unit) (P.49)
KX-TG8411HGB/KX-TGA840FXB 11.5. The Setting Method of JIG (Handset) This section explains the PC setting to use command required in Check Point (Handset)(P.50). <Preparation> Note: *: If you have the JIG Cable for TCD500 series • Serial JIG cable: PQZZ1CD300E* (PQZZ1CD505E), change the following values of resis- •...
Page 63
KX-TG8411HGB/KX-TGA840FXB 11.5.2. How to install Batch file into P.C. Note: • “*****” varies depending on the country or models. 11.5.3. Commands See the table below for frequently used commands. Command name Function Example rdeeprom Read the data of EEPROM Type “rdeeprom 00 00 FF”, and the data from address “00 00”...
KX-TG8411HGB/KX-TGA840FXB 11.6. Adjustment Standard (Handset) When connecting the simulator equipments for checking, please refer to below. 11.6.1. Component View Note: (A) - (R) is referred to Check Point (Handset) (P.50)
KX-TG8411HGB/KX-TGA840FXB 11.7. Things to Do after Replacing IC or X'tal If repairing or replacing BBIC (FLASH type), EEPROM and X'tal, it is necessary to download the required data such as Program- ming data or adjustment data, etc in memory. The set doesn't operate if it is not executed.
Page 66
KX-TG8411HGB/KX-TGA840FXB 11.7.1.2. Handset First, operate the PC setting according to The Setting Method of JIG (Handset)(P.62). Then download the appropriate data according to the following procedures. Items How to download/Required adjustment BBIC (FLASH type) Programming data is stored in memory.
KX-TG8411HGB/KX-TGA840FXB 11.8. RF Specification 11.8.1. Base Unit Item Value Refer to -. * TX Power 19 dBm ~ 25 dBm Check Point (Base Unit) (J) Modulation -370±30/+370±30 kHz/div & Modulated Check Point (Base Unit) (K) width 690 kHz Frequency Offset...
KX-TG8411HGB/KX-TGA840FXB 11.9. How to Check the Handset Speaker or Receiver 1. Prepare the digital voltmeter, and set the selector knob to ohm meter. 2. Put the probes at the speaker terminals as shown below. 11.10. Frequency Table (MHz) BASE UNIT...
KX-TG8411HGB/KX-TGA840FXB 12.3. How to Replace the Flat Package IC Even if you do not have the special tools (for example, a spot heater) to remove the Flat IC, with some solder (large amount), a soldering iron and a cutter knife, you can easily remove the ICs that have more than 100 pins.
Page 74
KX-TG8411HGB/KX-TGA840FXB 12.3.3. How to Install the IC 1. Temporarily fix the FLAT PACKAGE IC, soldering the two marked pins. *Check the accuracy of the IC setting with the corresponding soldering foil. 2. Apply flux to all pins of the FLAT PACKAGE IC.
KX-TG8411HGB/KX-TGA840FXB 12.4. How to Replace the LLP (Leadless Leadframe Package) IC 12.4.1. Preparation • PbF (: Pb free) Solder • Soldering Iron Tip Temperature of 700°F ± 20°F (370°C ± 10°C) Note: We recommend a 30 to 40 Watt soldering iron. An expert may be able to use a 60 to 80 Watt iron where someone with less experience could overheat and damage the PCB foil.
Page 76
KX-TG8411HGB/KX-TGA840FXB 12.4.4. How to Install the Shield Case Note: • If you don’t have special tools (ex. Hot air disordering tool), conduct the following operations. • Shield case’s No. : PNMC1013Z 1. Put the shield case. 2. Solder the surroundings.
KX-TG8411HGB/KX-TGA840FXB 13 Schematic Diagram 13.1. For Schematic Diagram 13.1.1. Base Unit (Schematic Diagram (Base Unit)) Notes: 1. DC voltage measurements are taken with voltmeter from the negative voltage line. 2. The schematic diagrams may be modified at any time with the development of new technology.
KX-TG8411HGB/KX-TGA840FXB 13.2. Schematic Diagram (Base Unit) ANT1_TP ANT2_TP ANT_1 ANT_2 C851 C853 W 0.15mm W 0.15mm L 22+/-4mm L 22+/-4mm Beep 1st or 4th layer 1st or 4th layer Bell signal DA802 *R86 W 0.15mm L 22+/-4mm 1st or 4th layer W 0.15mm...
Page 81
KX-TG8411HGB/KX-TGA840FXB Loop Current LINE_DC *R30 100k (1005) NC C155 6.8k *R13 TP10 *R20 3.9k R116 2.2k 100k +1.8V +1.8V 100k GND GND HAK_CL1 Caller ID RX_AF Bell signal 0.001 180k *C147 TX _AF 0.001 180k *C148 Bell signal 1.8V 3.0V 0.022...
KX-TG8411HGB/KX-TGA840FXB 15 Exploded View and Replacement Parts List 15.1. Cabinet and Electrical Parts (Base Unit) Note: (*1) Attach the double side tape to the exact location described above. (*2) Refer to the spacer (No.109) of Cabinet and Electrical Parts (Handset) (P.91)
(*1) This cable is fixed by welding. Refer to How to Replace the Handset LCD (P.57). (*2) The rechargeable Ni-MH battery P03Por HHR-4MRE is available through sales route of Panasonic. (*3) Attach the spacer (No. 123) to the exact location described above.
KX-TG8411HGB/KX-TGA840FXB 15.5. Replacement Part List Safety Ref. Part No. Part Name & Description Remarks 1. RTL (Retention Time Limited) PQHA10023Z RUBBER PARTS, FOOT Note: PNGT2215Z NAME PLATE The “RTL” marking indicates that its Retention Time is 15.5.1.2. Main P.C.Board Parts Limited.
Page 96
KX-TG8411HGB/KX-TGA840FXB Safety Ref. Part No. Part Name & Description Remarks Safety Ref. Part No. Part Name & Description Remarks ERJ12YJ270 ECUE1H100DCQ 10p ERJ2GEJ104 100k ECUE1H100DCQ 10p ERJ2GEJ473 ECUE1A104KBQ 0.1 ERJ2GEJ104 100k ECUE1H100DCQ 10p ERJ2GEYJ474 470k ECUE1A104KBQ 0.1 ERJ2GEJ121 ECUV1A225KB ERJ3GEYJ820...
Page 97
KX-TG8411HGB/KX-TGA840FXB Safety Ref. Part No. Part Name & Description Remarks Safety Ref. Part No. Part Name & Description Remarks PQHG10729Z RUBBER PARTS, RECEIVER D1H410220001 RESISTOR ARRAY PNYE1011Z SPACER, LCD D1H433220001 RESISTOR ARRAY PNBX1047Z1 PUSH BUTTON ABS-HB RA61 D1H422120001 RESISTOR ARRAY...
Page 98
ECUE0J105KBQ 1 (*1) You can download and refer to the Operating Instruc- C332 ECUE0J105KBQ 1 tions (Instruction book) on TSN Server. C802 F1G1H2R0A480 2.0p C803 F1G1H1R5A480 1.5p 15.5.4.1. KX-TG8411HGB C804 F1G1H2R0A480 2.0p C805 F1G1H3R3A480 3.3p C806 F1G1H3R3A480 3.3p Safety Ref.