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Panasonic KX-TG5511FX Operating Instructions Manual
Panasonic KX-TG5511FX Operating Instructions Manual

Panasonic KX-TG5511FX Operating Instructions Manual

Digital cordless answering system

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TG5511-5521FX(e).book Page 1 Thursday, April 22, 2010 1:24 PM
Model shown is KX-TG5511.
Before initial use, see "Getting
Started" on page 11.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save
them for future reference.
This unit is compatible with Caller ID and SMS. You must subscribe to the
appropriate service offered by your service provider/telephone company.
To use this unit in your country, first change the unit's region setting
to match your country (page 29). Change the unit's display language
as needed (page 16).
(For Czech and Slovakia)
This cordless telephone is possible to use according to General licence
No.: VO-R/8/08.2005-23 (for Czech), VPR-7/2001 (for Slovakia).

Operating Instructions

Digital Cordless Phone
KX-TG5511FX
Model No.
Digital Cordless Answering System
KX-TG5521FX
Model No.

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Table of Contents
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Summary of Contents for Panasonic KX-TG5511FX

  • Page 1: Operating Instructions

    Model shown is KX-TG5511. Before initial use, see “Getting Started” on page 11. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. This unit is compatible with Caller ID and SMS. You must subscribe to the appropriate service offered by your service provider/telephone company.
  • Page 2: Table Of Contents

    TG5511-5521FX(e).book Page 2 Thursday, April 22, 2010 1:24 PM Table of Contents Introduction Answering System Model composition ....3 Answering system ....39 Accessory information .
  • Page 3: Introduction

    TG5511-5521FX(e).book Page 3 Thursday, April 22, 2010 1:24 PM Introduction Model composition Base unit Handset Series Model No. Part No. Part No. Quantity KX-TG5511 KX-TG5511 KX-TG5511 KX-TGA551 series KX-TG5521 KX-TG5521 KX-TG5521 KX-TGA551 series L The suffix (FX) in the following model numbers will be omitted in these instructions: KX-TG5511FX/KX-TG5521FX Feature differences Intercom...
  • Page 4: Accessory Information

    HHR-55AAAB or N4DHYYY00005 Handset cover *1 See page 4 for replacement battery information. *2 The handset cover comes attached to the handset. Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable HHR-4DPA (for Egypt)
  • Page 5: General Information

    L For use in other countries, please contact your equipment supplier. Declaration of Conformity: L Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
  • Page 6 TG5511-5521FX(e).book Page 6 Thursday, April 22, 2010 1:24 PM Introduction For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here.
  • Page 7: Important Information

    TG5511-5521FX(e).book Page 7 Thursday, April 22, 2010 1:24 PM Important Information Operating safeguards For your safety L Unplug the product from power outlets before cleaning. Do not use liquid or To prevent severe injury and loss of aerosol cleaners. life/property, read this section carefully before L Do not disassemble the product.
  • Page 8: Important Safety Instructions

    MH batteries AAA (R03) size. Base unit location/avoiding noise L Do not mix old and new batteries. The base unit and other compatible Panasonic L Do not open or mutilate the batteries. units use radio waves to communicate with Released electrolyte from the batteries is each other.
  • Page 9: Other Information

    TG5511-5521FX(e).book Page 9 Thursday, April 22, 2010 1:24 PM Important Information L Operating the product near electrical For more information about collection and appliances may cause interference. Move recycling of old products and batteries, please away from the electrical appliances. contact your local municipality, your waste disposal service or the point of sale where you purchased the items.
  • Page 10: Specifications

    TG5511-5521FX(e).book Page 10 Thursday, April 22, 2010 1:24 PM Important Information Specifications ■ Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) ■ Frequency range: 1.88 GHz to 1.90 GHz ■ RF transmission power: Approx. 10 mW (average power per channel) ■...
  • Page 11: Getting Started

    Setting up L USE ONLY Ni-MH batteries AAA (R03) size. Connections L Do NOT use Alkaline/Manganese/Ni- Cd batteries. L Use only the supplied Panasonic AC L Confirm correct polarities (S, T). adaptor PQLV219CE. ■ Base unit Press plug firmly. Hook “Click”...
  • Page 12: Note When Setting Up

    L Use the supplied rechargeable L Actual battery performance depends batteries. For replacement, we on usage and ambient environment. recommend using the Panasonic L Even after the handset is fully rechargeable batteries noted on page 4, 8. charged, the handset can be left on...
  • Page 13: Controls

    TG5511-5521FX(e).book Page 13 Thursday, April 22, 2010 1:24 PM Getting Started K Charge contacts Controls ■ Control type A Soft keys The handset features 3 soft keys. By Handset pressing a soft key, you can select the feature shown directly above it on the display.
  • Page 14: Display

    TG5511-5521FX(e).book Page 14 Thursday, April 22, 2010 1:24 PM Getting Started Item Meaning ■ KX-TG5521 The line is in use. C D E L When flashing slowly: The call is put on hold. L When flashing rapidly: An incoming call is now being received.
  • Page 15: Turning The Power On/Off

    TG5511-5521FX(e).book Page 15 Thursday, April 22, 2010 1:24 PM Getting Started Item Meaning Icon Action New voice mail Turns the key lock feature & message received. off. (page 20) (page 45) Selects a character entry Someone is using the mode. Line line.
  • Page 16: Initial Settings

    TG5511-5521FX(e).book Page 16 Thursday, April 22, 2010 1:24 PM Getting Started Dialling mode Initial settings If you cannot make calls, change this setting according to your telephone line Symbol meaning: service. The default setting is “Tone”. Example: {V}/{^}: “Off” “Tone”: For tone dial service. Press {V} or {^} to select the words “Pulse”: For rotary/pulse dial service.
  • Page 17 TG5511-5521FX(e).book Page 17 Thursday, April 22, 2010 1:24 PM Getting Started up to 90% by activating one touch eco mode. You can turn on/off one touch eco mode by just pressing {ECO/R}. The default setting is “Normal”. – When the one touch eco mode is on: “Low”...
  • Page 18: Making/Answering Calls

    TG5511-5521FX(e).book Page 18 Thursday, April 22, 2010 1:24 PM Making/Answering Calls {V}/{^}: “Yes” i M i {ic} Making calls Pause (for PBX/long distance service users) Lift the handset and dial the phone A pause is sometimes required when number. making calls using a PBX or long L To correct a digit, press ^.
  • Page 19: Useful Features During A Call

    TG5511-5521FX(e).book Page 19 Thursday, April 22, 2010 1:24 PM Making/Answering Calls Adjusting the handset ringer volume Mute Press {^} or {V} repeatedly to select the While mute is turned on, you can hear desired volume while the handset is the other party, but the other party ringing for an incoming call.
  • Page 20: Key Lock

    TG5511-5521FX(e).book Page 20 Thursday, April 22, 2010 1:24 PM Making/Answering Calls Temporary tone dialling (for rotary/pulse service users) You can temporarily switch the dialling mode to tone when you need to access touch-tone services (for example, telephone banking services). Make a call. Press {*} when prompted to enter your code or PIN, then press the appropriate dial keys.
  • Page 21: Phonebook

    TG5511-5521FX(e).book Page 21 Thursday, April 22, 2010 1:24 PM Phonebook L Press the same dial key repeatedly to display the first Handset phonebook entry corresponding to each character located on that dial key. The phonebook allows you to make calls L If there is no entry corresponding without having to dial manually.
  • Page 22: Copying Phonebook Entries

    (page 21). Copying phonebook entries You can copy phonebook entries between 2 handsets. *1 Panasonic compatible handset Copying an entry Find the desired entry (page 21). {V}/{^}: “Copy” i M {V}/{^}: Select the handset you want to send the phonebook entry to.
  • Page 23: Programming

    TG5511-5521FX(e).book Page 23 Thursday, April 22, 2010 1:24 PM Programming Programmable settings You can customise the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 23) –...
  • Page 24 TG5511-5521FX(e).book Page 24 Thursday, April 22, 2010 1:24 PM Programming Main menu Sub-menu 1 Sub-menu 2 Page – Receive List – Send List – Create Settings Message Centre1 Message Centre2 PBX Access # SMS On/Off – – Intercom – Time Settings Set Date/Time –...
  • Page 25 TG5511-5521FX(e).book Page 25 Thursday, April 22, 2010 1:24 PM Programming Main menu Sub-menu 1 Sub-menu 2 Page – Initial Setup Country Language Display *1 If you program these settings using one of the handsets, you do not need to program the same item using another handset. *2 For KX-TG5511: This menu is displayed before SMS menu.
  • Page 26 TG5511-5521FX(e).book Page 26 Thursday, April 22, 2010 1:24 PM Programming Feature Code Setting System Page {1}: On {0}: <Off> – Auto Talk {2}{0}{0} Dial Mode {1}: Pulse {1}{2}{0} {2}: <Tone> *9, *10 Recall/Flash {0}: 900 msec. {1}{2}{1} {1}: 700 msec. {2}: <600 msec.>...
  • Page 27 TG5511-5521FX(e).book Page 27 Thursday, April 22, 2010 1:24 PM Programming Feature Code Setting System Page – Answer On {3}{2}{7} – Answer Off {3}{2}{8} For the SMS feature Feature Code Setting System Page – – {3}{5}{0} – Message Centre1 {3}{5}{1} – Message Centre2 {3}{5}{2} <Off>...
  • Page 28 TG5511-5521FX(e).book Page 28 Thursday, April 22, 2010 1:24 PM Programming *12The default display language will be as follows if you select the following regional codes when changing the unit’s region setting (page 29): *13If you select the unit’s region setting (page 29) to , the default setting will be changed for the selected country.
  • Page 29: Special Programming

    TG5511-5521FX(e).book Page 29 Thursday, April 22, 2010 1:24 PM Programming Changing the handset name Special programming Each handset can be given a customised name (“Bob”, “Kitchen”, Alarm etc.). This is useful when you make intercom calls between handsets. You An alarm sounds at the set time for 3 can also select whether or not the minutes once or daily.
  • Page 30 TG5511-5521FX(e).book Page 30 Thursday, April 22, 2010 1:24 PM Programming – Base unit ringer volume Incoming call barring (Caller (KX-TG5521) ID subscribers only) – Base unit transmission power – Privacy mode Available for: KX-TG5521 – Base unit PIN – Dial mode This feature allows the unit to reject calls –...
  • Page 31: Registering A Unit

    TG5511-5521FX(e).book Page 31 Thursday, April 22, 2010 1:24 PM Programming Important: Viewing/editing/erasing bar call L The additional handset model numbers recommended for use with this unit is noted on page 5. If another handset 8 i {#}{2}{1}{7} model is used, certain operations {V}/{^}: Select the desired entry.
  • Page 32: Base Unit

    Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 4. Contact your Panasonic dealer for details. Important:...
  • Page 33: Caller Id Service

    TG5511-5521FX(e).book Page 33 Thursday, April 22, 2010 1:24 PM Caller ID Service – Being replaced on the base unit or charger. Using Caller ID service – Pressing {ic}. Important: Phonebook name display L This unit is Caller ID compatible. To When caller information is received and use Caller ID features, you must it matches a phone number stored in the...
  • Page 34 TG5511-5521FX(e).book Page 34 Thursday, April 22, 2010 1:24 PM Caller ID Service Editing a caller’s phone number before calling back {<} (y) {V}/{^}: Select the desired entry. L If > is displayed, not all of the information is shown. To see the remaining information, press {>}.
  • Page 35: Sms (Short Message Service)

    TG5511-5521FX(e).book Page 35 Thursday, April 22, 2010 1:24 PM SMS (Short Message Service) For Czech: The message centre numbers (used for Using SMS SMS services provided by Telefonica O2) are preprogrammed in this unit. You SMS allows you to send and receive text can change them if necessary.
  • Page 36: Sending A Message

    TG5511-5521FX(e).book Page 36 Thursday, April 22, 2010 1:24 PM SMS (Short Message Service) message and “@@Long Text@@” is displayed. Your service provider/ Sending a message telephone company may treat long messages differently from other Writing and sending a new messages. Contact your service provider/telephone company for message details.
  • Page 37: Receiving A Message

    TG5511-5521FX(e).book Page 37 Thursday, April 22, 2010 1:24 PM SMS (Short Message Service) {V}/{^}: “Edit Message” i M Receiving a message Continue from step 3, “Writing and sending a new message”, page 36. When an SMS message is received: – “Receiving SMS Message” is Erasing received messages displayed.
  • Page 38 TG5511-5521FX(e).book Page 38 Thursday, April 22, 2010 1:24 PM SMS (Short Message Service) 8 i {#}{3}{5}{6} {V}/{^}: “On” i M Enter your PBX line access code and a dialling pause, if necessary. i M i {ic}...
  • Page 39: Answering System

    TG5511-5521FX(e).book Page 39 Thursday, April 22, 2010 1:24 PM Answering System – If you recorded your own greeting message, the same message is still Answering system announced to callers even though their messages are not recorded. Available for: KX-TG5521 The answering system can answer and record calls for you when you are Turning the answering unavailable to answer the phone.
  • Page 40: Greeting Message

    TG5511-5521FX(e).book Page 40 Thursday, April 22, 2010 1:24 PM Answering System M i {ic} Greeting message Playing back the greeting When the unit answers a call, a greeting message message is played to callers. 8 i {#}{3}{0}{3} You can use either: –...
  • Page 41: Listening To Messages Using The Handset

    TG5511-5521FX(e).book Page 41 Thursday, April 22, 2010 1:24 PM Answering System Operation Erasing all messages Play greeting Press {4} 2 times while the unit is not in message use. Record greeting {7}{6} message Turn answering Listening to messages system on using the handset Pause message {9} or O...
  • Page 42: Remote Operation

    TG5511-5521FX(e).book Page 42 Thursday, April 22, 2010 1:24 PM Answering System L The unit announces the number of Erasing all messages new messages. Enter remote commands. 8 i {#}{3}{2}{5} When finished, hang up. {V}/{^}: “Yes” i M i {ic} Note: L You can also leave a message just as any outside caller can.
  • Page 43: Answering System Settings

    TG5511-5521FX(e).book Page 43 Thursday, April 22, 2010 1:24 PM Answering System {V}/{^}: Select the desired setting. Turning on the answering i M i {ic} system remotely For voice mail service subscribers If the answering system is off, you can To receive voice mail and use answering turn it on remotely.
  • Page 44 TG5511-5521FX(e).book Page 44 Thursday, April 22, 2010 1:24 PM Answering System Caller’s recording time You can change the maximum message recording time allowed for each caller. The default setting is “3 Minutes”. 8 i {#}{3}{0}{5} {V}/{^}: Select the desired setting. i M i {ic} Selecting “Greeting Only”...
  • Page 45: Voice Mail Service

    TG5511-5521FX(e).book Page 45 Thursday, April 22, 2010 1:24 PM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy.
  • Page 46: Intercom/Locator

    TG5511-5521FX(e).book Page 46 Thursday, April 22, 2010 1:24 PM Intercom/Locator Intercom Transferring calls, conference calls Intercom calls can be made between handsets. Outside calls can be transferred or a Note: conference call with an outside party can L If you receive an outside call while be made between 2 handsets.
  • Page 47: Useful Information

    TG5511-5521FX(e).book Page 47 Thursday, April 22, 2010 1:24 PM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 47).
  • Page 48 TG5511-5521FX(e).book Page 48 Thursday, April 22, 2010 1:24 PM Useful Information Greek character table (M) Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) (Not available for SMS) L The following are used for both uppercase and lowercase:...
  • Page 49 TG5511-5521FX(e).book Page 49 Thursday, April 22, 2010 1:24 PM Useful Information Cyrillic character table (P) (Not available for SMS)
  • Page 50: Error Messages

    TG5511-5521FX(e).book Page 50 Thursday, April 22, 2010 1:24 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The handset has lost communication with the base Base no power unit.
  • Page 51: Troubleshooting

    TG5511-5521FX(e).book Page 51 Thursday, April 22, 2010 1:24 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset.
  • Page 52 TG5511-5521FX(e).book Page 52 Thursday, April 22, 2010 1:24 PM Useful Information Problem Cause/solution I cannot activate the eco mode. L You cannot set eco mode when you set the repeater mode “On”. If required, set the repeater mode to “Off” (page 32). I cannot register a handset to a L The maximum number of handsets (6) is base unit.
  • Page 53 TG5511-5521FX(e).book Page 53 Thursday, April 22, 2010 1:24 PM Useful Information Problem Cause/solution Noise is heard, sound cuts in L You are using the handset or base unit in an and out. area with high electrical interference. Re- position the base unit and use the handset away from sources of interference.
  • Page 54 TG5511-5521FX(e).book Page 54 Thursday, April 22, 2010 1:24 PM Useful Information Caller ID Problem Cause/solution Caller information is not L You must subscribe to a Caller ID service. displayed. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack.
  • Page 55 TG5511-5521FX(e).book Page 55 Thursday, April 22, 2010 1:24 PM Useful Information SMS (Short Message Service) Problem Cause/solution The SMS message centre L Someone tried to send you a message while number is logged in the caller SMS is turned off. Turn it on (page 35). list and the message is not received.
  • Page 56 TG5511-5521FX(e).book Page 56 Thursday, April 22, 2010 1:24 PM Useful Information Answering system (KX-TG5521) Problem Cause/solution The unit does not record new L The answering system is turned off. Turn it on messages. (page 39). L The message memory is full. Erase unwanted messages (page 40).
  • Page 57 TG5511-5521FX(e).book Page 57 Thursday, April 22, 2010 1:24 PM Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture L Disconnect the AC adaptor and telephone line has entered the handset/base cord from the base unit. Remove the batteries unit.
  • Page 58: Index

    TG5511-5521FX(e).book Page 58 Thursday, April 22, 2010 1:24 PM Index Incoming call barring: 30 Intercom: 46 Index Key lock: 20 Keytones: 25 Additional handsets: 31 Alarm: 29 M Making calls: 18 Answering calls: 18 Missed calls: 33 Answering system: 39 Mute: 19 Call screening: 39 Pause: 18...
  • Page 59 TG5511-5521FX(e).book Page 59 Thursday, April 22, 2010 1:24 PM Notes...
  • Page 60 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

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