Model shown is KX-TG5511. Before initial use, see “Getting Started” on page 11. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. This unit is compatible with Caller ID and SMS. You must subscribe to the appropriate service offered by your service provider/telephone company.
TG5511-5521FX(e).book Page 2 Thursday, April 22, 2010 1:24 PM Table of Contents Introduction Answering System Model composition ....3 Answering system ....39 Accessory information .
TG5511-5521FX(e).book Page 3 Thursday, April 22, 2010 1:24 PM Introduction Model composition Base unit Handset Series Model No. Part No. Part No. Quantity KX-TG5511 KX-TG5511 KX-TG5511 KX-TGA551 series KX-TG5521 KX-TG5521 KX-TG5521 KX-TGA551 series L The suffix (FX) in the following model numbers will be omitted in these instructions: KX-TG5511FX/KX-TG5521FX Feature differences Intercom...
HHR-55AAAB or N4DHYYY00005 Handset cover *1 See page 4 for replacement battery information. *2 The handset cover comes attached to the handset. Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable HHR-4DPA (for Egypt)
L For use in other countries, please contact your equipment supplier. Declaration of Conformity: L Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Page 6
TG5511-5521FX(e).book Page 6 Thursday, April 22, 2010 1:24 PM Introduction For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here.
TG5511-5521FX(e).book Page 7 Thursday, April 22, 2010 1:24 PM Important Information Operating safeguards For your safety L Unplug the product from power outlets before cleaning. Do not use liquid or To prevent severe injury and loss of aerosol cleaners. life/property, read this section carefully before L Do not disassemble the product.
MH batteries AAA (R03) size. Base unit location/avoiding noise L Do not mix old and new batteries. The base unit and other compatible Panasonic L Do not open or mutilate the batteries. units use radio waves to communicate with Released electrolyte from the batteries is each other.
TG5511-5521FX(e).book Page 9 Thursday, April 22, 2010 1:24 PM Important Information L Operating the product near electrical For more information about collection and appliances may cause interference. Move recycling of old products and batteries, please away from the electrical appliances. contact your local municipality, your waste disposal service or the point of sale where you purchased the items.
Setting up L USE ONLY Ni-MH batteries AAA (R03) size. Connections L Do NOT use Alkaline/Manganese/Ni- Cd batteries. L Use only the supplied Panasonic AC L Confirm correct polarities (S, T). adaptor PQLV219CE. ■ Base unit Press plug firmly. Hook “Click”...
L Use the supplied rechargeable L Actual battery performance depends batteries. For replacement, we on usage and ambient environment. recommend using the Panasonic L Even after the handset is fully rechargeable batteries noted on page 4, 8. charged, the handset can be left on...
TG5511-5521FX(e).book Page 13 Thursday, April 22, 2010 1:24 PM Getting Started K Charge contacts Controls ■ Control type A Soft keys The handset features 3 soft keys. By Handset pressing a soft key, you can select the feature shown directly above it on the display.
TG5511-5521FX(e).book Page 14 Thursday, April 22, 2010 1:24 PM Getting Started Item Meaning ■ KX-TG5521 The line is in use. C D E L When flashing slowly: The call is put on hold. L When flashing rapidly: An incoming call is now being received.
TG5511-5521FX(e).book Page 15 Thursday, April 22, 2010 1:24 PM Getting Started Item Meaning Icon Action New voice mail Turns the key lock feature & message received. off. (page 20) (page 45) Selects a character entry Someone is using the mode. Line line.
TG5511-5521FX(e).book Page 16 Thursday, April 22, 2010 1:24 PM Getting Started Dialling mode Initial settings If you cannot make calls, change this setting according to your telephone line Symbol meaning: service. The default setting is “Tone”. Example: {V}/{^}: “Off” “Tone”: For tone dial service. Press {V} or {^} to select the words “Pulse”: For rotary/pulse dial service.
Page 17
TG5511-5521FX(e).book Page 17 Thursday, April 22, 2010 1:24 PM Getting Started up to 90% by activating one touch eco mode. You can turn on/off one touch eco mode by just pressing {ECO/R}. The default setting is “Normal”. – When the one touch eco mode is on: “Low”...
TG5511-5521FX(e).book Page 18 Thursday, April 22, 2010 1:24 PM Making/Answering Calls {V}/{^}: “Yes” i M i {ic} Making calls Pause (for PBX/long distance service users) Lift the handset and dial the phone A pause is sometimes required when number. making calls using a PBX or long L To correct a digit, press ^.
TG5511-5521FX(e).book Page 19 Thursday, April 22, 2010 1:24 PM Making/Answering Calls Adjusting the handset ringer volume Mute Press {^} or {V} repeatedly to select the While mute is turned on, you can hear desired volume while the handset is the other party, but the other party ringing for an incoming call.
TG5511-5521FX(e).book Page 20 Thursday, April 22, 2010 1:24 PM Making/Answering Calls Temporary tone dialling (for rotary/pulse service users) You can temporarily switch the dialling mode to tone when you need to access touch-tone services (for example, telephone banking services). Make a call. Press {*} when prompted to enter your code or PIN, then press the appropriate dial keys.
TG5511-5521FX(e).book Page 21 Thursday, April 22, 2010 1:24 PM Phonebook L Press the same dial key repeatedly to display the first Handset phonebook entry corresponding to each character located on that dial key. The phonebook allows you to make calls L If there is no entry corresponding without having to dial manually.
(page 21). Copying phonebook entries You can copy phonebook entries between 2 handsets. *1 Panasonic compatible handset Copying an entry Find the desired entry (page 21). {V}/{^}: “Copy” i M {V}/{^}: Select the handset you want to send the phonebook entry to.
TG5511-5521FX(e).book Page 23 Thursday, April 22, 2010 1:24 PM Programming Programmable settings You can customise the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 23) –...
Page 24
TG5511-5521FX(e).book Page 24 Thursday, April 22, 2010 1:24 PM Programming Main menu Sub-menu 1 Sub-menu 2 Page – Receive List – Send List – Create Settings Message Centre1 Message Centre2 PBX Access # SMS On/Off – – Intercom – Time Settings Set Date/Time –...
Page 25
TG5511-5521FX(e).book Page 25 Thursday, April 22, 2010 1:24 PM Programming Main menu Sub-menu 1 Sub-menu 2 Page – Initial Setup Country Language Display *1 If you program these settings using one of the handsets, you do not need to program the same item using another handset. *2 For KX-TG5511: This menu is displayed before SMS menu.
Page 27
TG5511-5521FX(e).book Page 27 Thursday, April 22, 2010 1:24 PM Programming Feature Code Setting System Page – Answer On {3}{2}{7} – Answer Off {3}{2}{8} For the SMS feature Feature Code Setting System Page – – {3}{5}{0} – Message Centre1 {3}{5}{1} – Message Centre2 {3}{5}{2} <Off>...
Page 28
TG5511-5521FX(e).book Page 28 Thursday, April 22, 2010 1:24 PM Programming *12The default display language will be as follows if you select the following regional codes when changing the unit’s region setting (page 29): *13If you select the unit’s region setting (page 29) to , the default setting will be changed for the selected country.
TG5511-5521FX(e).book Page 29 Thursday, April 22, 2010 1:24 PM Programming Changing the handset name Special programming Each handset can be given a customised name (“Bob”, “Kitchen”, Alarm etc.). This is useful when you make intercom calls between handsets. You An alarm sounds at the set time for 3 can also select whether or not the minutes once or daily.
Page 30
TG5511-5521FX(e).book Page 30 Thursday, April 22, 2010 1:24 PM Programming – Base unit ringer volume Incoming call barring (Caller (KX-TG5521) ID subscribers only) – Base unit transmission power – Privacy mode Available for: KX-TG5521 – Base unit PIN – Dial mode This feature allows the unit to reject calls –...
TG5511-5521FX(e).book Page 31 Thursday, April 22, 2010 1:24 PM Programming Important: Viewing/editing/erasing bar call L The additional handset model numbers recommended for use with this unit is noted on page 5. If another handset 8 i {#}{2}{1}{7} model is used, certain operations {V}/{^}: Select the desired entry.
Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 4. Contact your Panasonic dealer for details. Important:...
TG5511-5521FX(e).book Page 33 Thursday, April 22, 2010 1:24 PM Caller ID Service – Being replaced on the base unit or charger. Using Caller ID service – Pressing {ic}. Important: Phonebook name display L This unit is Caller ID compatible. To When caller information is received and use Caller ID features, you must it matches a phone number stored in the...
Page 34
TG5511-5521FX(e).book Page 34 Thursday, April 22, 2010 1:24 PM Caller ID Service Editing a caller’s phone number before calling back {<} (y) {V}/{^}: Select the desired entry. L If > is displayed, not all of the information is shown. To see the remaining information, press {>}.
TG5511-5521FX(e).book Page 35 Thursday, April 22, 2010 1:24 PM SMS (Short Message Service) For Czech: The message centre numbers (used for Using SMS SMS services provided by Telefonica O2) are preprogrammed in this unit. You SMS allows you to send and receive text can change them if necessary.
TG5511-5521FX(e).book Page 36 Thursday, April 22, 2010 1:24 PM SMS (Short Message Service) message and “@@Long Text@@” is displayed. Your service provider/ Sending a message telephone company may treat long messages differently from other Writing and sending a new messages. Contact your service provider/telephone company for message details.
TG5511-5521FX(e).book Page 37 Thursday, April 22, 2010 1:24 PM SMS (Short Message Service) {V}/{^}: “Edit Message” i M Receiving a message Continue from step 3, “Writing and sending a new message”, page 36. When an SMS message is received: – “Receiving SMS Message” is Erasing received messages displayed.
Page 38
TG5511-5521FX(e).book Page 38 Thursday, April 22, 2010 1:24 PM SMS (Short Message Service) 8 i {#}{3}{5}{6} {V}/{^}: “On” i M Enter your PBX line access code and a dialling pause, if necessary. i M i {ic}...
TG5511-5521FX(e).book Page 39 Thursday, April 22, 2010 1:24 PM Answering System – If you recorded your own greeting message, the same message is still Answering system announced to callers even though their messages are not recorded. Available for: KX-TG5521 The answering system can answer and record calls for you when you are Turning the answering unavailable to answer the phone.
TG5511-5521FX(e).book Page 40 Thursday, April 22, 2010 1:24 PM Answering System M i {ic} Greeting message Playing back the greeting When the unit answers a call, a greeting message message is played to callers. 8 i {#}{3}{0}{3} You can use either: –...
TG5511-5521FX(e).book Page 41 Thursday, April 22, 2010 1:24 PM Answering System Operation Erasing all messages Play greeting Press {4} 2 times while the unit is not in message use. Record greeting {7}{6} message Turn answering Listening to messages system on using the handset Pause message {9} or O...
TG5511-5521FX(e).book Page 42 Thursday, April 22, 2010 1:24 PM Answering System L The unit announces the number of Erasing all messages new messages. Enter remote commands. 8 i {#}{3}{2}{5} When finished, hang up. {V}/{^}: “Yes” i M i {ic} Note: L You can also leave a message just as any outside caller can.
TG5511-5521FX(e).book Page 43 Thursday, April 22, 2010 1:24 PM Answering System {V}/{^}: Select the desired setting. Turning on the answering i M i {ic} system remotely For voice mail service subscribers If the answering system is off, you can To receive voice mail and use answering turn it on remotely.
Page 44
TG5511-5521FX(e).book Page 44 Thursday, April 22, 2010 1:24 PM Answering System Caller’s recording time You can change the maximum message recording time allowed for each caller. The default setting is “3 Minutes”. 8 i {#}{3}{0}{5} {V}/{^}: Select the desired setting. i M i {ic} Selecting “Greeting Only”...
TG5511-5521FX(e).book Page 45 Thursday, April 22, 2010 1:24 PM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy.
TG5511-5521FX(e).book Page 46 Thursday, April 22, 2010 1:24 PM Intercom/Locator Intercom Transferring calls, conference calls Intercom calls can be made between handsets. Outside calls can be transferred or a Note: conference call with an outside party can L If you receive an outside call while be made between 2 handsets.
TG5511-5521FX(e).book Page 47 Thursday, April 22, 2010 1:24 PM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 47).
Page 48
TG5511-5521FX(e).book Page 48 Thursday, April 22, 2010 1:24 PM Useful Information Greek character table (M) Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) (Not available for SMS) L The following are used for both uppercase and lowercase:...
Page 49
TG5511-5521FX(e).book Page 49 Thursday, April 22, 2010 1:24 PM Useful Information Cyrillic character table (P) (Not available for SMS)
TG5511-5521FX(e).book Page 50 Thursday, April 22, 2010 1:24 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The handset has lost communication with the base Base no power unit.
TG5511-5521FX(e).book Page 51 Thursday, April 22, 2010 1:24 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset.
Page 52
TG5511-5521FX(e).book Page 52 Thursday, April 22, 2010 1:24 PM Useful Information Problem Cause/solution I cannot activate the eco mode. L You cannot set eco mode when you set the repeater mode “On”. If required, set the repeater mode to “Off” (page 32). I cannot register a handset to a L The maximum number of handsets (6) is base unit.
Page 53
TG5511-5521FX(e).book Page 53 Thursday, April 22, 2010 1:24 PM Useful Information Problem Cause/solution Noise is heard, sound cuts in L You are using the handset or base unit in an and out. area with high electrical interference. Re- position the base unit and use the handset away from sources of interference.
Page 54
TG5511-5521FX(e).book Page 54 Thursday, April 22, 2010 1:24 PM Useful Information Caller ID Problem Cause/solution Caller information is not L You must subscribe to a Caller ID service. displayed. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack.
Page 55
TG5511-5521FX(e).book Page 55 Thursday, April 22, 2010 1:24 PM Useful Information SMS (Short Message Service) Problem Cause/solution The SMS message centre L Someone tried to send you a message while number is logged in the caller SMS is turned off. Turn it on (page 35). list and the message is not received.
Page 56
TG5511-5521FX(e).book Page 56 Thursday, April 22, 2010 1:24 PM Useful Information Answering system (KX-TG5521) Problem Cause/solution The unit does not record new L The answering system is turned off. Turn it on messages. (page 39). L The message memory is full. Erase unwanted messages (page 40).
Page 57
TG5511-5521FX(e).book Page 57 Thursday, April 22, 2010 1:24 PM Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture L Disconnect the AC adaptor and telephone line has entered the handset/base cord from the base unit. Remove the batteries unit.
Page 60
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.