Group Speed Dial; Hold - Cisco 7960 User Manual
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Also See for 7960:
- Administrator's manual (212 pages) ,
- User manual (186 pages) ,
- Administration manual (150 pages)
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This feature is mainly used when a headset is connected to the telephone through
the handset jack. This allows you to leave the handset off the cradle while calls are
made and answered using the other buttons on the phone. Calls arriving at the
telephone will ring and when the line is selected, the call is connected through the
headset.
Group Speed Dial
This feature provides additional speed dialing capabilities beyond those provided
by the Abbreviated Dial feature. With Group Speed Dialing, you have access to a
common speed dial list of up to 1,000 entries managed by your system
administrator.
Group Speed Dial numbers are extension numbers that have been programmed to
dial another number, usually an external number. Your system administrator will
provide you with a list of Group Speed Dial numbers and their destinations.
Hold
This feature lets you place a call on hold. While a call is holding, the holding party
occupies the associated line. (To place a call on hold and free the line, see the
MultiCall Park feature description.)
1.
During a conversation, press the HOLD soft key. Depending on your system
configuration, the party may hear music, a recorded announcement, or silence
while holding.
2.
To resume the conversation, press the Resume soft key.
NOTE: Starting one minute after the party is on hold, and occurring each
minute after that, 3 short rings sound from the phone speaker, even if you are
using the handset. This is to remind you that you have a call on hold.
NOTE: Starting one minute after the party is on hold, and occurring each
minute after that, one ring sounds from the phone speaker on the 7960 MGCP
phone. On the 7960 SCCP phone one long-short-long ring sounds from the
phone speaker. This occurs whether you are using the handset or the
speakerphone, and is to remind you that you have a call on hold.
NOTE: Should your call suddenly become one-way audio (the caller can no
longer hear you talk), hang up the phone and allow it to register with the call
agent again. Unfortunately, the caller will have to call back into the queue.
NOTE: For more details on handling two calls at once, see "Switching Between
Held Calls" on page 39.
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System Telephone Features
Cisco 7960/7940 Telephone User Guide
621-00000116
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