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Gateway E-9232T User Manual
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Gateway E-9232T User Manual

Gateway server user manual
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E-9232T Server
USERGUIDE
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Summary of Contents for Gateway E-9232T

  • Page 1 E-9232T Server USERGUIDE ®...

  • Page 3: Table Of Contents

    Gateway Systems Manager ........13...
  • Page 4 Telephone support ..........52 Before calling Gateway Customer Care ......52 Telephone support .
  • Page 5 Appendix C: Legal Information......... . 79 www.gateway.com...
  • Page 6 Contents...

  • Page 7: Chapter 1: Checking Out Your Gateway Server

    Checking Out Your Gateway Server • Front • Back • Interior • System board • Getting Help CHAPTER...

  • Page 8: Front

    CHAPTER 1: Checking Out Your Gateway Server Front DVD/CD drive Additional 5.25-inch drive bay Diskette drive Additional 3.5-inch drive bay Power button/ Power indicator LED E-9232T USB ports...

  • Page 9: Back

    Back Power connector Cover release lever Power supply module Power supply voltage switch Kensington lock slot NIC (RJ-45) ports (2) USB ports (4) Serial port Rear chassis fan Video port System management port (RJ-45) Keyboard port Mouse port PCI slots (shown with...

  • Page 10: Interior

    Interior 5.25-inch drive bays 3.5-inch drive bays Front fan Processor air duct Internal 3.5-inch drive bays CHAPTER 1: Checking Out Your Gateway Server Power supply module Cover release latch Memory slots Battery Back fan...

  • Page 11: System Board

    In addition to your operating system’s documentation, you can use the following information resources to help you use your server. Gateway Web site Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at •...
  • Page 12 CHAPTER 1: Checking Out Your Gateway Server...

  • Page 13: Chapter 2: Setting Up Your Server

    CHAPTER Setting Up Your Server • Setting up the hardware • Protecting from power source problems • Starting your server • Turning off your server • Setting up the operating system • Initial hardware settings...

  • Page 14: Setting Up The Hardware

    Setting up the hardware To make sure that your working environment is safe: • Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of the server for cabling and air circulation. •...

  • Page 15: Understanding The Power-On Self-Test

    Make sure that the UPS, if you are using one, is connected securely to an electrical outlet, turned on, and working correctly. • Make sure that the monitor is connected to the server, plugged into the power outlet or UPS, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

  • Page 16: Turning Off Your Server

    CMOS battery to fail prematurely. Setting up the operating system If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered.

  • Page 17: Chapter 3: Maintaining Your Server

    CHAPTER Maintaining Your Server • Caring for your server • Preparing for system recovery • System administration • Updating the baseboard management controller firmware • Using your Server Companion DVD...

  • Page 18: Caring For Your Server

    If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.

  • Page 19: Preparing For System Recovery

    Preparing for system recovery If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes or bootable media such as CDs or DVDs let you start the server and attempt to fix the problem.

  • Page 20: Server Security

    • Fault resilient booting (the extent depends on the option selected) You should update the BMC firmware when Gateway Customer Care has instructed you to update To update the BMC firmware: Download the BMC firmware zip file from support.gateway.com.

  • Page 21: Using Your Server Companion Dvd

    Install programs • View server documentation Server Companion DVD contents The Server Companion DVD is a tool you can use to help maintain your server. The DVD contains: • Computer and component documentation • Drivers and utilities for servers running Windows 2003 Server Viewing documents The DVD contains documents for your server and for some optional components.

  • Page 22: Booting The Server Companion Dvd

    With your server turned on, insert the Server Companion DVD into the DVD drive. Restart your server. A message appears asking you to select an option. Press any key to boot from the DVD. The Gateway Options Main Menu appears. Follow any on-screen instructions.

  • Page 23: Chapter 4: Installing Components

    CHAPTER Installing Components • Preparing to install components • Preventing static electricity discharge • Accessing the internal components • Installing drives • Configuring your onboard RAID solution • Installing memory • Installing PCI expansion cards • Replacing the processor • Replacing a power supply module •...

  • Page 24: Preparing To Install Components

    Is near a grounded outlet so you can test your server after installation • Is near a telephone (in case you need help from Gateway Customer Care). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

  • Page 25: Accessing The Internal Components

    To open the server case: Follow the instructions in Turn off the server, then unplug the power cords and all other cables connected to the server. Warning This server may have two power cords.

  • Page 26: Removing The Bezel Assembly

    Swing the side panel away from the computer. Lift the panel away from the server and place it out of the way. Removing the bezel assembly To remove the bezel assembly: Follow the instructions in After removing the side panel, press the three black plastic tabs (positions indicated by the arrows) to release the right side of the bezel.

  • Page 27: Removing The Processor Air Duct

    Remove the cables from the air duct cable clip. Grasp the air duct handle and remove the processor air duct from the chassis. Air duct handle www.gateway.com “Preventing static electricity discharge” on page “Opening the server case” on page Processor air duct...

  • Page 28: Installing The Processor Air Duct

    Installing the processor air duct Important Be careful not to snag or unplug the fan cable when you install the processor air duct. To install the processor air duct: Align the left side of the processor air duct with the front fan and insert the installation tabs on the bottom of the air duct into the installation holes in the side of the chassis.

  • Page 29: Installing The Bezel Assembly

    Swing the right side of the bezel in to insert the tabs on the right side of the bezel into the slots on the right side of the computer. Press the right side of the bezel firmly until it snaps into place. www.gateway.com...

  • Page 30: Closing The Server Case

    Closing the server case To close the server case: Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. Align the panel tabs into the bottom case notches, then swing the side panel toward the top of the computer to secure it into place.

  • Page 31: Installing Drives

    Your server also has an additional 5.25-inch drive bay and 3.5-inch drive bay. Your server can have as many as four SATA (standard) or SCSI (optional) drives in three internal drive bays and one external fixed drive bay (the bottom 3.5-inch bay).
  • Page 32 Follow the instructions on Follow the instructions in CHAPTER 4: Installing Components “Removing the bezel assembly” on page “Installing the bezel assembly” on page “Closing the server case” on page Step 6, otherwise follow the EMI shield Step Drive retainer lever...

  • Page 33: Installing Or Replacing A Hard Drive

    Connect the power and data cables. Follow the instructions in Format and partition the drive as necessary. www.gateway.com “Preventing static electricity discharge” on page “Opening the server case” on page Step Step “Closing the server case”...

  • Page 34: Configuring Your Onboard Raid Solution

    Configuring your onboard RAID solution Your server comes equipped with an onboard chipset for a SATA RAID solution, which supports RAID levels 0 (striping), 1 (mirroring), 5 (distributed data and parity), and 10 (RAID 0 + 1). You enable the onboard RAID solution in the BIOS (See by launching the appropriate RAID BIOS console during the boot process.
  • Page 35 To launch the SATA RAID BIOS console: Restart your server. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. From the Main BIOS menu, select the Advanced menu. Select the Integrated Devices sub-menu. The Integrated Devices sub-menu opens.
  • Page 36 Select the SATA channels your hard drives are connected to and set them to Enabled. Exit the BIOS Setup utility. Restart your server. During the boot process you will see the following message: Press F10. The RAID BIOS console opens.
  • Page 37 To configure the SATA RAID solution: Open the RAID BIOS console as described in the previous procedure. The Define a New Array screen opens. Select a RAID Mode from the list at the top left of the screen.
  • Page 38 Select a Stripping Block size from the list at the top right of the screen. Highlight the free disk you want to use from the list on the left side of the screen. CHAPTER 4: Installing Components...
  • Page 39 Press the right arrow key to move the disk to the Array Disks list on the right side of the screen. Do this for all disks you want to use in the array. Press F7 to finish creating the array. When the confirmation box opens, press Y to clear...

  • Page 40: Installing Memory

    The Array List opens showing the disks in the array. To make the array bootable, press B (Set Boot) to change Boot No to Boot Yes. Exit the RAID Configuration utility and reboot the server. Installing memory Caution Use only 667 Mhz compliant, 240-pin, SDRAM unbuffered ECC DIMM memory modules.

  • Page 41: Memory Online Sparing

    Memory online sparing The chipset on the system board in the server supports memory online sparing, which can provide a way to prevent data loss in case of DIMM failure. If a DIMM failure does occur, a DIMM fault LED adjacent to the DIMM slot will light orange to indicate the failed memory module.
  • Page 42 Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the card. CHAPTER 4: Installing Components “Preventing static electricity discharge” on page “Opening the server case” on page PCI slot 1 PCI slot 2 PCI slot 3...
  • Page 43 Press the new card into the expansion slot. To help insert the card you can slightly rock the card end-to-end, but do not bend the card sideways. Swing the card retention bar back into place and tighten the captive thumbscrew.

  • Page 44: Replacing The Processor

    To replace a processor: Install the most current BIOS version. For instructions, see Follow the instructions in that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. Follow the instructions in Loosen the four screws holding the heatsink to the processor, then lift the heatsink off the processor.
  • Page 45 Unlock the retention lever and lift it up to release the processor. Lift the processor out of the socket and place it in a static-free bag or case for storage. Insert the new processor into the socket, making sure that the gold triangle on the corner is situated as shown in the following illustration.

  • Page 46: Replacing A Power Supply Module

    If your server uses the optional hot-swappable, redundant power supplies and one of the two power supplies fails, the other power supply module supports the server while you replace the failed module. You do not need to turn off the server or disconnect peripheral devices to replace a failed power supply module.
  • Page 47 While pressing the green latch on the power supply module, grasp the handle and pull the module straight out from the server. Slide the new power supply module into the empty power supply bay until the green latch snaps into place.

  • Page 48: Replacing A Fan

    Replace the processor air duct by following the instructions in duct” on page Follow the instructions in CHAPTER 4: Installing Components “Preventing static electricity discharge” on page “Opening the server case” on page “Closing the server case” on page “Removing the processor Fan cable “Installing the processor air...

  • Page 49: Replacing The Cmos Battery

    Dispose of used batteries following the manufacturer’s instructions. If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.

  • Page 50: Replacing The System Board

    Follow the instructions in Turn on the server. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Restore any BIOS settings that you wrote down in Save all your settings and close the BIOS Setup utility.

  • Page 51: Cards" On Page

    “Closing the server case” on page Turn on your server. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Check BIOS settings to make sure that they detect the server’s new hardware, then save your changes (if any) and close the BIOS Setup utility.
  • Page 52 CHAPTER 4: Installing Components...

  • Page 53: Chapter 5: Using The Bios Setup Utility

    CHAPTER Using the BIOS Setup Utility • Opening the BIOS Setup utility • Updating the BIOS • Recovering the BIOS • Resetting BIOS passwords • Updating or recovering the BMC...

  • Page 54: Opening The Bios Setup Utility

    To open the BIOS Setup utility: Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. When you select menu items, the Item Specific Help box on the right side of the screen displays specific information about the selection.

  • Page 55: Recovering The Bios

    This method does not work if the keyboard is connected through the KVM switch. To create a recovery disk: Download 646MS100.WPH (the system BIOS for your server) from the Gateway Support Web page, then rename the file to BIOS.WPH. Download CRISDISK.ZIP (a Crash Recovery Diskette utility) from the Gateway Support Web page, then uncompress it to a folder.

  • Page 56: Resetting Bios Passwords

    To clear the BIOS password(s): Follow the instructions in that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. Caution Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.

  • Page 57: Chapter 6 Troubleshooting

    CHAPTER Troubleshooting • Telephone support • Tutoring and training • Safety guidelines • Error messages • Troubleshooting...

  • Page 58: Telephone Support

    • Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and other technical help. You can also use the Web site to e-mail Customer Care. For more information, visit Gateway’s Customer Care Web site at support.gateway.com.

  • Page 59: Tutoring And Training

    Tutoring and training Gateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources. Resource Gateway Learning Libraries Safety guidelines While troubleshooting your server, follow these safety guidelines: • Never remove the top panel while your server is turned on and while the modem cable and the power cords are connected.
  • Page 60 CHAPTER 6: Troubleshooting Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer. This is often reported by drives when no media is present. A: Drive Error The BIOS attempted to configure the A: drive during POST, but was unable to correctly configure the device.
  • Page 61 S.M.A.R.T. Capable but Command Failed The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk.
  • Page 62 CHAPTER 6: Troubleshooting PCI I/O conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST. PCI ROM conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST. PCI IRQ conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST. PCI IRQ routing table error BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to route an IRQ to the device.

  • Page 63: Troubleshooting

    Instead, unplug your server and contact a qualified computer technician. Try these steps first before going to the following sections: • Make sure that the power cords are connected to your server and an AC outlet and that the AC outlet is supplying power. •...

  • Page 64: Beep Codes

    Beep codes Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an error message that describes the problem. The BIOS also sounds a beep code (one long tone followed by two short tones) during POST if the video configuration fails (a faulty video controller) or if an expansion card is not functioning correctly.

  • Page 65: Led Information

    LED information See the following table for a description of this server’s LEDs and the information they provide: LED Name Function Aid in server identification System Fault Visible fault warning Hard drive tray Indicate drive LEDs status and activity NIC status LEDs...

  • Page 66: Bios

    Make sure that the drive is configured correctly by following the instructions in the drive’s documentation. • Turn off your server, then remove the drive and push it in again to make sure the drive is seated correctly. For instructions, see drive” on page Your optical drive tray does not open •...

  • Page 67: Internet

    Liquid has been spilled into the keyboard • If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again.

  • Page 68: Power

    You press the power button, but the server does not turn on • If the power button LED is green, the server is turned on, but you may not be seeing an image on the monitor. For monitor troubleshooting, see •...

  • Page 69: Appendix A Server Specifications

    APPENDIX Server Specifications...

  • Page 70: System Specifications

    The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change. System specifications Case size Weight Fans Ports Drives (removable media) Hard Drives Power supply modules Operating systems Certifications System board specifications...

  • Page 71: Environmental Specifications

    PCI device/slot Video RAID ACPI Hardware Monitor Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications. Variable Temperature Altitude Humidity Shock AC input power www.gateway.com PCI slots: Slot 1 - PCI Express x16 ■...

  • Page 72: Electronic Specifications

    IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 APPENDIX A: Server Specifications Amount 640 KB 128 KB 128 KB 128 KB 2 MB 64 MB Description Timer/counter, HPET #0 in legacy replacement Mode. In APIC mode, cascade...

  • Page 73: Additional Specifications

    Additional specifications For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications for your own server.
  • Page 74 APPENDIX A: Server Specifications...

  • Page 75: Appendix B: Bios Settings

    APPENDIX BIOS Settings...
  • Page 76 BIOS settings, run the BIOS Setup utility. To view all BIOS settings: Restart your server Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Select menus and submenus to display setting information.
  • Page 77 BIOS menu BIOS submenu IDE Configuration Setting Value Memory Performance Mode Non-Redundant Interleaved Single Channel Mirror Mirrors branch space Between branches Total Memory Capacity Memory Redundancy Non-Redundant Mirror DIMM 1 (Size) (Not Installed) DIMM 2 (Size) (Not Installed) DIMM 3...
  • Page 78 BIOS menu APPENDIX B: BIOS Settings BIOS submenu Setting Serial-ATA 2 Primary Channel Serial-ATA 2 Secondary Channel Hard Disk Write Protect IDE Detect Time Out (Sec) ATA(PI) 80Pin Cable Detection Super I/O Configuration Onboard Floppy Controller Floppy A Serial Port 1 Address Serial Port 1 IRQ PS/2 Keyboard PS/2 Mouse...
  • Page 79 BIOS menu BIOS submenu PCI Configuration Boot Boot Settings Configuration Boot Device Priority Hard Disk Drives Setting Value USB Mass Storage Device Selects Configuration Storage Device Configuration submenu with USB Device enable NIC 1 PXE Option ROM Disabled Enabled...
  • Page 80 BIOS menu Security Server APPENDIX B: BIOS Settings BIOS submenu Setting 1st Drive nth Drive Removable Drive 1st Drive nth Drive CD/DVD Drives 1st Drive nth Drive Supervisor Password (Installed/Not installed) User Password (Installed/Not installed) Change Supervisor Password (Set or clear Supervisor...
  • Page 81 BIOS menu BIOS submenu IPMI Configuration Restore on AC Power Loss Wake on RING function Exit The following second level submenus are accessed from the submenu indicated in the first column. Setting Value Remote Access Disabled Enabled Serial Port Number (Base...
  • Page 82 BIOS submenu Configuration BIOS submenu Configuration APPENDIX B: BIOS Settings BIOS 2nd level Setting submenu RAID Setup nVidia RAID Function SATA 0 Primary Channel SATA 0 Secondary Channel SATA 1 Primary Channel SATA 1 Secondary Channel SATA 2 Primary Channel SATA 2 Secondary Channel BIOS 2nd level Setting...
  • Page 83 BIOS submenu BIOS 2nd level submenu BIOS submenu BIOS 2nd level submenu Configuration USB Mass Storage Device Configuration Setting Value PIO Mode Auto DMA Mode Auto SWDMA 0-2 MWDMA 0-2 UWDMA 0-6 S.M.A.R.T. Auto Disabled Enabled 32Bit Data Transfer...
  • Page 84 APPENDIX B: BIOS Settings...

  • Page 85: Appendix C Legal Information

    APPENDIX Legal Information...

  • Page 86: Important Safety Information

    Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

  • Page 87: Regulatory Compliance Statements

    Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. Telecommunications per FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules.
  • Page 88 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.

  • Page 89: Environmental Information

    When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional waste collection administration for recycling. ■ In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area.
  • Page 90 APPENDIX C: Legal Information...
  • Page 91 DDR SDRAM see memory device drivers installing DIMM see memory diskette drive installing location replacing display troubleshooting documentation Gateway Web site Server Companion DVD drive bays location drivers installing drives configuring diskette installing installing 5.25-inch installing CD installing diskette replacing...
  • Page 92 cables drive configuration indicators information installing 5.25-inch drive add-in card bezel assembly card CD or DVD drive CMOS battery diskette drive expansion cards fans heat sink media drive memory PCI card power supply module processor system board interior case Internet connection troubleshooting interrupts IRQ assignments...
  • Page 93 BIOS configuration tape drive cleaning technical support www.gateway.com Customer Care resources tips before contacting telephone support training Gateway Learning Libraries troubleshooting add-in card battery beep codes BIOS card error messages expansion card general guidelines general safety guidelines...
  • Page 94 www.gateway.com...
  • Page 96 A MAN E-9232T USR GDE R1 9/07...

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