Summary of Contents for Toshiba R600 S4202 - Portege - Core 2 Duo 1.4 GHz
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Toshiba Personal Computer PORTÉGÉ R600 Maintenance Manual First edition September 2008 TOSHIBA CORPORATION File Number 960-709 [CONFIDENTIAL]...
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NOTE: “Note” contains general information that relates to your safe maintenance service. Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.
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The manual is divided into the following parts: Chapter 1 Hardware Overview describes the PORTEGE R600system unit and each FRU. Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service.
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Conventions This manual uses the following formats to describe, identify, and highlight terms and operating procedures. Acronyms On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example: Read Only Memory (ROM) Keys Keys are used in the text to describe many operations.
Table of Contents Chapter 1 Hardware Overview Features ........................1-1 System Unit Block Diagram ..................1-8 3.5-inch Floppy Disk Drive (USB External) ............1-14 2.5-inch Hard Disk Drive..................1-15 1.8-inch Solid State Drive (SSD)................1-17 DVD-Super Multi Drive Optical Drive (ODD) ............1-18 Keyboard.........................
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Chapter 2 Troubleshooting Procedures Troubleshooting ......................2-1 Troubleshooting Flowchart..................2-3 Power Supply Troubleshooting.................. 2-8 System Board Troubleshooting................2-18 USB FDD Troubleshooting ..................2-33 Keyboard and Touch pad Troubleshooting.............. 2-43 Display Troubleshooting..................2-45 Optical Disk Drive Troubleshooting................ 2-47 2.10 Modem Troubleshooting..................2-50 2.11 LAN Troubleshooting....................
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Chapter 3 Tests and Diagnostics The Diagnostic Test ....................3-1 Executing the Diagnostic Test ................... 3-4 Setting of the hardware configuration ............... 3-9 Heatrun Test......................3-11 Subtest Names......................3-12 System Test......................3-14 Memory Test......................3-16 Keyboard Test......................3-17 Display Test ......................3-18 3.10 Floppy Disk Test......................
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3.32 SETUP ........................3-81 Chapter 4 Replacement Procedures Overview........................4-1 Appendices Appendix A Handling the LCD Module ................A-1 Appendix B Board Layout ....................B-1 Appendix C Pin Assignments.................... C-1 Appendix D Keyboard Scan/Character Codes ..............D-1 Appendix E Key Layout.....................E-1 Appendix F Wiring Diagrams....................
1 Hardware Overview Features The Toshiba PORTEGE R600 Personal Computer uses extensive Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide compact size, minimum weight, low power usage and high reliability. This computer incorporates the following features.
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1 Hardware Overview Some models are equipped with a "Solid State Drive (SSD)" instead of a hard disk drive. • 64GB,128GB USB FDD A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks. Optical Drive A DVD Super Multi drive (double layer) can be installed. Display LCD : Built-in 12.1inch, 16M colors, WXGA(1280×800dots) thin type low temperature poly-silicon TFT color display.
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1 Hardware Overview Batteries The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC battery (that backs up the Real Time Clock and CMOS memory. Universal Serial Bus (USB2.0) Two USB ports are provided. The ports comply with the USB2.0 standard, which enables data transfer speeds 40 times faster than USB1.1 standard.
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1 Hardware Overview Docking interface port The docking interface port enables connection of an optional Slim Port Replicator II. It provides additional features as follows: • RJ45 LAN jack • External monitor port • DC IN 15V jack • Security lock slot •...
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The computer (Some models) is equipped with PCI Express Mini Card type 3G card TOSHIBA Assist button When this button is pressed during power-on, the PC is connected to "Toshiba Assist". When this button is pressed during power-off, the PC is turned on and connected to "Toshiba Assist".
1 Hardware Overview The front of the computer is shown in figure 1-1. Figure 1-1 Front of the computer [CONFIDENTIAL] PORTEGE R600 Maintenance Manual (960-709)
1 Hardware Overview The system unit configuration is shown in figure 1-2. Figure 1-2 System unit configuration PORTEGE R600 Maintenance Manual (960-709) [CONFIDENTIAL]...
1 Hardware Overview System Unit Block Diagram Figure 1-3 is a block diagram of the system unit. Figure 1-3 System unit block diagram [CONFIDENTIAL] PORTEGE R600 Maintenance Manual (960-709)
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1 Hardware Overview The system unit is composed of the following major components: Microprocessor ® The Toshiba PORTEGE R600 computer is equipped with an Intel Core 2 Duo ULV Processor. These processors incorporate a math co-processor, a 3MB L2 cache memory.
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1 Hardware Overview North Bridge (Intel Cantiga GS :Intel GS45) • Penryn Processor System Bus Supports • System Memory supports :DDR2-667/DDR2-800, 5GB max. • Internal Graphics High-performance mode:533MHz /1.05V :320MHz / 1.00V Low-power mode • DMI(Direct Media Interface) • Power management control (ACPI 3.0) •...
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1 Hardware Overview Card controller (R5C847) • - PCI Interface • - SD/MMC, Memory Stick, xD card Controller VGA Controller An internal Graphics Controller in North Bridge is used. Sound Controller • HD Audio Link (Intel High Definition Audio I/F) and RealTec ALC262 •...
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1 Hardware Overview Internal LAN Controller • Intel made only GigaBit Ether is used. • This controller has the following functions: – PCI-Ex connection – Controller :Intel madeBoazman (WG82567LM /WG82567LV) : GLCI(PCI-Ex)/LCI Connection – Supports Gigabit Ethernet – One RJ45 port –...
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1 Hardware Overview PSC (Power Supply Controller) • One TMP86FS49AUG chip is used. • This controller controls the power sources. EEPROM for security • M24C08-WDW6TP (ST micro) chip is used. • SLB9635 TT 1.2(Infineon)chip is used. Clock Generator • ICS9LVRS128 BKLF-T (Integrated Device Technology) is used. •...
1 Hardware Overview 3.5-inch Floppy Disk Drive (USB External) The 3.5-inch FDD is a thin, high-performance reliable drive that supports 720KB (formatted) 2DD and 1.44MB (formatted) 2HD disks. The FDD is shown in figure 1-4. The specifications for the FDD are listed in Table 1-1. Figure 1-4 3.5-inch FDD (USB External) Table 1-1 3.5-inch FDD specifications TEAC FD-05PUB-337...
The computer supports a 80GB, 120GB, 160GB, 200GB or 250GB. The HDD is shown in figure 1-5. Specifications are listed in Table 1-2. Figure 1-5 2.5-inch HDD Table 1-2 2.5-inch HDD specifications Items Specifications TOSHIBA TOSHIBA TOSHIBA TOSHIBA G8BC0004G080 G8BC0004G120...
Some models are equipped with a "Solid State Drive (SSD)" instead of a hard disk drive. The computer supports a 64GB and 128GB. The specifications of SSD are listed by the table 1-3. Table 1-3 1.8-inch Solid State Drive (SSD) specifications Items Specifications TOSHIBA TOSHIBA G8BC0004X641 G8BC0004X121 Outline Width 53.60...
1 Hardware Overview DVD-Super Multi Drive Optical Drive (ODD) The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD-ROM, DVD-ROM, CD-R, CD-RW, DVD-R, DVD+R, DVD-RW, DVD+RW, DVD- RAM. The specifications are listed in Table 1-4. Table 1-4 DVD Super Multi drive specifications Item Specifications...
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1 Hardware Overview Keyboard The keyboard is mounted 85(US)/87(UK) keys that consist of character key and control key, and in conformity with JIS. The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller. Figure 1-6 is a view of the keyboard.
1 Hardware Overview TFT Color Display The TFT color display consists of 12.1-inch WXGA LCD module. 1.8.1 LCD Module The LCD module used for the TFT color display uses a white LED backlight as the light source and can display a maximum of 16M colors with 1,200 x 800 resolutions. The VGA in North Bridge can control internal and external WXGA support displays simultaneously.
1 Hardware Overview Power Supply The power supply supplies many different voltages to the system board and performs the following functions: 1. Judges that the DC power supply (AC adapter) is connected to the computer. 2. Detects DC output and circuit malfunctions. 3.
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1 Hardware Overview Table 1-6 Power supply output rating ACPI state S3/S4/S5 S4/S5 S4/S5 M state Moff Moff Moff Moff Wakeup Powe Voltage Name Object r line name × × × × × × IGD-PGV × × × × × ×...
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1 Hardware Overview 1.10 Batteries The computer has three types of batteries as follows: Main battery pack RTC battery The battery specifications are listed in Table 1-7. Table 1-7 Battery specifications Battery name Material Output Capacity voltage Main battery G71C00085110/210/710/810 Lithium-Ion 10.8 V 2,900 mAh...
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1 Hardware Overview 1.10.2 Battery Charging Control Battery charging is controlled by a power supply microprocessor. The microprocessor controls whether the charge is on or off and detects a full charge when the AC adaptor and battery are attached to the computer. The system charges the battery. Battery Charge When the AC adaptor is attached, there are two types of charge: When the system is powered off and when the system is powered on.
1 Hardware Overview Data preservation time When turning off the power in being charged fully, the preservation time is as following Table 1-9. Table 1-9 Data preservation time Condition preservation time Standby About 2 days Battery(2,900 mAh) Shutdown About 55 days Battery(2,900 mAh) Standby About 5 days Battery(5,800 mAh) Shutdown...
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1 Hardware Overview 1.11 AC Adapter The AC adapter is also used to charge the battery. Table 1-11 lists the AC adapter specifications. Table 1-11 AC adapter specifications Parameter Specification G71C00098210 (2-pin)/ G71C00098310 (2-pin) / G71C00062310(2-pin) Power Input voltage 100V/240V Input frequency 50Hz to 60Hz Input current...
The implement for the Diagnostics procedures is referred to Chapter 3. Also, following implements are necessary: 1. Phillips screwdrivers (For replacement procedures) 2. Implements for debugging port check • Toshiba MS-DOS system FD • RS-232C cross cable • Test board with debug port test cable •...
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2 Troubleshooting Procedures 2.1 Troubleshooting There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting. (1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. <e.g>...
Before going through the flowchart steps, verify the following: Ask him or her to enter the password if a password is registered. Verify with the customer that Toshiba Windows is installed on the hard disk. Non- Windows operating systems can cause the computer to malfunction.
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2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart If the diagnostics program cannot detect an error, the problem may be intermittent. The Test program should be executed several times to isolate the problem. Check the Log Utilities function to confirm which diagnostic test detected an error(s), then perform the appropriate troubleshooting procedures as follows: 1.
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2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures 15. If a malfunction is detected on the fingerprint sensor, perform the Fingerprint Sensor Troubleshooting Procedures in Section 2.18. 16. If a malfunction is detected on the Web camerta, perform the Web camerta Troubleshooting Procedures in Section 2.19. 17.
2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Power Supply Troubleshooting The power supply controller controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The procedures described in this section are: Procedure 1: Power Status Check Procedure 2: Error Code Check Procedure 3: Connection Check...
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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Table 2-2 DC IN icon DC IN icon Power supply status Lights blue DC power is being supplied from the AC adapter. Blinks orange Power supply malfunction Doesn’t light Any condition other than those above. *1 When the power supply controller detects a malfunction, the DC IN icon blinks orange.
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2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Procedure 2 Error Code Check If the power supply microprocessor detects a malfunction, the DC IN icon blinks orange. The blink pattern indicates an error as shown below. Start Off for 2 seconds Error code (8 bit) “1”...
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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and compare it to the tables below. Then go to Check 2. Table 2-3 Error code Error code Where error occurs DC Power (AC Adapter) Main battery 2nd battery...
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2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Main Battery Error code Meaning Main battery discharge current is over 0.5A. Main battery charge current is over 2.3A. The compensation value of [0A] is not within the limits from design data (± 15LSB).
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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures E3V output Error code Meaning E3V voltage is over 3.96V. E3V voltage is under 2.81V when the computer is powered on. E3V voltage is under 2.81V when the computer is booting up. E3V voltage is under 2.81V when EV power is maintained. 1R5-E1V output Error code Meaning 1R5-E1V voltage is over 1.80V.
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2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting 1R05-E1V output Error code Meaning 1R05-E1V voltage is over 1.26V. 1R05-E1V voltage is under 0.89V when the computer is powered on. 1R05-E1V voltage is under 0.89V when the computer is booting up. 1R05-E1V voltage is under 0.89V when EV power is maintained. 1R5-E1V output Error code Meaning...
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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Check 2 In the case of error code 10h or 12h: Make sure the AC adapter and AC power cord are firmly plugged into the DC IN 15 V socket and wall outlet. If the cables are connected firmly, go to the following step.
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2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Procedure 3 Connection Check The wiring diagram related to the power supply is shown below: Any of the connectors may be disconnected. Perform Check 1. Check 1 Make sure the AC adapter and the AC power cord are firmly plugged into the DC IN jack and wall outlet.
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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Procedure 5 Replacement Check The power is supplied to the system board by the AC adapter. If either the AC adapter or the system board was damaged, perform the following Checks. To disassemble the computer, follow the steps described in Chapter 4, Replacement Procedures.
2 Troubleshooting Procedures 2.4 System Board Troubleshooting System Board Troubleshooting This section describes how to determine if the system board is malfunctioning or not. Start with Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are: Procedure 1: Message Check Procedure 2: Debugging Port Check Procedure 3: Diagnostic Test Program Execution Check...
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2.4 System Board Troubleshooting 2 Troubleshooting Procedures Procedure 1 Message Check When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. The IRT tests each IC on the system board and initializes it. If an error message is shown on the display, perform Check 1.
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2 Troubleshooting Procedures 2.4 System Board Troubleshooting Check 3 The IRT checks the system board. When the IRT detects an error, the system stops or an error message appears. If one of the following error messages (1) through (17), (23) or (24) is displayed, go to Procedure 4.
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2.4 System Board Troubleshooting 2 Troubleshooting Procedures Procedure 2 Debugging Port Check (Boot Mode) Check the D port status by a serial port test. The tool for serial port test is shown below. Figure 2-2 Debug port (Boot mode) error status The test procedures are follows: 1.
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2 Troubleshooting Procedures 2.4 System Board Troubleshooting 6. When the D port status is FFFFh (normal status), go to Procedure 4. 7. When the D port status falls into any status in Table 2-4, execute Check 1. 2-22 [CONFIDENTIAL] PORTEGE R600 Maintenance Manual (960-709)
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2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port error status (1/8) System BIOS Boot block processing Debug BIOS processing Target Device IC No. Code CPU setup IC1050(CPU) MCH initialization MCH(register) IC1200(MCH) ICH initialization ICH (register, PIT IC1600(ICH) controller, MEM I/O) EC access check IC3200(EC/KBC)
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2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-5 Debug port error status (2/8) System BIOS IRT processing Debug BIOS processing Target Device IC No. Code CPU setup IC1050(CPU) ICH(PCIRegister,PITContro Initialization of ICH, MCH, and Super IC1600(ICH) ller) F100 IC1200(MCH) MCH(PCIRegister) IC2000(SDController) SDController...
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2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-6 Debug port error status (3/8) EC/KBC(EC,KBC) IC3200(EC/KBC) EC data reading BIOS processing reading 2 ICH (CMOS,PICController, IC1600(ICH) setup of ICH (IDE) IDEController,SoundController, IC1200(MCH) setup of ICH (Azalia) ModeController,PCI Expess, IC1420,1421,1430,1431(RAM) setup of MCH USBController,PCIRegister, IC1440,1441,1450,1451(RAM) Thermal control setup...
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2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-8 Debug port error status (5/8) ICH(CMOS,MEM I/O) IC1600(ICH) Display setup Keystroke check IC1200(VGA) setup of RAM data EC/KBC(EC,KBC) IC3200(EC/KBC) PC card setup IC1420,1421,1430,1431(RAM) Display setup BIOSROM IC1440,1441,1450,1451(RAM) F121 setup of RAM data PC Card Controller CN1410(RAM Conn.) setup of ICH (PCI)
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2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-9 Debug port error status (6/8) System BIOS SUSPEND processing F137 F138 IC1050(CPU) CPU setup F139 It branches to Resume (F13C)/Boot (F141). ICH(USB Controller) IC1600(ICH) F13A setup of ICH ICH(USBController,PITControll IC1600(ICH) setup of ICH Preservation of CPU IC1050(CPU) HDD setup...
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2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-10 Debug port error status (7/8) System BIOS RESUME processing F100 Refer to IRT processing F101 Refer to IRT processing F102 Refer to IRT processing F103 Refer to IRT processing F128 IC1050(CPU) Initialization of ICH (PIT) PIT initialization error ICH (PITController,MEM...
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2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-11 Debug port error status (8/8) EC/KBC(EC) IC3200(EC/KBC) IC1200(VGA) ICH(USBController) IC1600(ICH) IC1420,1421,1430,1431(RAM) F130 Password processing IC1440,1441,1450,1451(RAM) CN1410(RAM Conn.) ICH(DMAC) IC1600(ICH) F131 setup of ICH (DMAC) ICH(CMOS,MEM I/OS, IC1600(ICH) setup of ICH (PCI) IC3200(EC/KBC) CPU setup PITController,PICController)
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2.4 System Board Troubleshooting 2 Troubleshooting Procedures NOTE: Status outputted by the test means the last error detected in the debug port test. Check 1 If the D port is status F11Eh or F120h is displayed, go to “HDD Trouble shooting Procedure in Section 2.6.
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2 Troubleshooting Procedures 2.4 System Board Troubleshooting Procedure 3 Diagnostic Test Program Execution Check Execute the following tests from the Diagnostic Test Menu. These tests check the system board. Refer to Chapter 3, Tests and Diagnostic, for more information on how to perform these tests.
2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures USB FDD Troubleshooting This section describes how to determine if the USB FDD is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: USB FDD Head Cleaning Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Connector Check Procedure 4: Replacement Check...
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2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting Procedure 2 Diagnostic Test Program Execution Check Insert the Diagnostics Disk in the USB FDD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures. Make sure the floppy disk is formatted correctly and that the write protect tab is disabled.
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2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures Procedure 3 Connector Check The connection of USB port is shown in the following figure. Check 1 Check the connection of the USB FDD. If the USB FDD is still not functioning properly, perform Check 2. Check 2 As the connection may be defective, disassemble the computer and check each connection.
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2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting Procedure 4 Replacement Check The USB FDD or USB FDD cable may be defective or damaged. Replace it with a new one. If the USB FDD is still not functioning properly, perform the following. If USB port 0 does not work properly, perform check 1.
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For the backup, refer to the User’s Manual. Procedure 1 Partition Check Insert the Toshiba MS-DOS system disk and start the computer. Perform the following checks: Input C: and press Enter. If you cannot change to drive C, go to Check 2. If you Check 1 can change to drive C, go to Procedure 2.
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2 Troubleshooting Procedures 2.6 HDD/SSD Troubleshooting Procedure 2 Message Check When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. When the test detects an error, an error message is displayed on the screen. Make sure no floppy disk is in the FDD.
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2.6 HDD/SSD Troubleshooting 2 Troubleshooting Procedures Procedure 3 Format Check The computer’s HDD is formatted using the DOS FORMAT program or the physical format program of the test program. To format the HDD, start with Check 1 below and perform the other steps as required.
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2 Troubleshooting Procedures 2.6 HDD/SSD Troubleshooting Procedure 4 Diagnostic Test Program Execution Check The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about the HDD test program.
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2.6 HDD/SSD Troubleshooting 2 Troubleshooting Procedures Procedure 5 Connector Check and Replacement Check The SATA HDD/ SATA SSD may be disconnected, or the 2.5 SATA HDD/ 1.8 SATA SSD, 2.5HDD FPC/1.8 SSD FPC or system board may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks: Check 1...
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2 Troubleshooting Procedures 2.6 HDD/SSD Troubleshooting Check 2 The 2.5 SATA HDD/ 1.8 SATA SSD may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures and check the operation. If the problem still exists, perform Check 3. Check 3 The 2.5HDD FPC/1.8 SSD FPC may be damaged.
2.7 Keyboard and Touch Pad Troubleshooting 2 Troubleshooting Procedures Keyboard and Touch Pad Troubleshooting To determine if the computer’s keyboard or touch pad is functioning properly, perform the following procedures. Start with Procedure 1 and continue with the other procedures as instructed.
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2 Troubleshooting Procedures 2.7 Keyboard and Touch Pad Troubleshooting Procedure 2 Connector Check and Replacement Check The keyboard, or touch pad may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: 1.
2.8 Display Troubleshooting 2 Troubleshooting Procedures Display Troubleshooting This section describes how to determine if the computer’s display is functioning properly. Start with Procedure 1 and continue with the other procedures as instructed. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Cable Check Procedure 3: Replacement Check Procedure 1...
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2 Troubleshooting Procedures 2.8 Display Troubleshooting Procedure 3 Replacement Check The LCD module and system board are connected to display circuits. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures. Check 1 Replace the LCD cable with a new one following the instructions in Chapter 4, Replacement Procedures and test the display again.
2.9 Optical Drive Troubleshooting 2 Troubleshooting Procedures Optical Drive Troubleshooting This section describes how to determine if the optical drive (Super Multi drive) in the Slim Select Bay is functioning properly. Perform the steps below starting with Procedure 1 and continue with the other procedures as required.
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2 Troubleshooting Procedures 2.9 Optical Drive Troubleshooting Procedure 2 Connector Check and Replacement Check (for PATA ODD model) The optical drive (DVD Super Multi drive) is connected to the system board. The connectors may be disconnected from the system board or may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks: Check 1...
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2.9 Optical Drive Troubleshooting 2 Troubleshooting Procedures Procedure 2 Connector Check and Replacement Check (for SATA ODD model) The optical drive (DVD Super Multi drive) is connected to the system board. The connectors may be disconnected from the system board or may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks: Check 1...
2 Troubleshooting Procedures 2.10 Modem Troubleshooting U(Not Used) U 2.10 Modem Troubleshooting (Not Used) To check if modem is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Execute Modem test in the LAN/Modem/Bluetooth/IEEE1394 test program.
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2.10 Modem Troubleshooting U(Not Used) U 2 Troubleshooting Procedures Check 2 Modem cable or MDC cable may be faulty. Replace it with a new one. If the problem still occurs, perform Check 3. Check 3 MDC may be faulty. Replace it with a new one following the steps in Chapter 4, Replacement Procedure.
2 Troubleshooting Procedures 2.11 LAN Troubleshooting 2.11 LAN Troubleshooting To check if the computer’s LAN is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Execute LAN test in the LAN/Modem/Bluettoth/IEEE1394 test program.
2.12 Wireless LAN Troubleshooting 2 Troubleshooting Procedures 2.12 Wireless LAN Troubleshooting To check if the computer’s Wireless LAN is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Transmitting-Receiving Check Procedure 2: Antennas’ Connection Check Procedure 3: Replacement Check Procedure 1 Transmitting-Receiving Check Before starting the test, make sure the wireless communication switch is set in the ON...
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2 Troubleshooting Procedures 2.12 Wireless LAN Troubleshooting Procedure 2 Antennas' Connection Check The wireless LAN function-wiring diagram is shown below: Any of the connections may be defective. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: Check 1 Make sure the wireless communication switch is “On”.
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2.12 Wireless LAN Troubleshooting 2 Troubleshooting Procedures Procedure 3 Replacement Check Wireless LAN card, wireless LAN antenna or system board may be faulty. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks: Check 1 Wireless LAN antenna may be faulty.
2 Troubleshooting Procedures 2.13 Bluetooth Troubleshooting 2.13 Bluetooth Troubleshooting This section describes how to determine if the computer’s Bluetooth is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connection Check Procedure 3: Replacement Check Procedure 1...
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2.13 Bluetooth Troubleshooting 2 Troubleshooting Procedures Procedure 2 Connection Check The Bluetooth function wiring diagram is shown below: Any of the connections may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: Check 1 Make sure the Bluetooth module is firmly connected to CN4400 on the sound board.
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2 Troubleshooting Procedures 2.13 Bluetooth Troubleshooting Procedure 3 Replacement Check The Bluetooth antenna, Bluetooth module, sound board and system board are connected to the circuits. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks: Check 1 The Bluetooth module may be defective or damaged.
2.14 Sound Troubleshooting 2 Troubleshooting Procedures 2.14 Sound Troubleshooting This section describes how to determine if the computer’s sound functions are functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connecor Check Procedure 3: Replacement Check Procedure 1...
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2 Troubleshooting Procedures 2.14 Sound Troubleshooting As the connection may be defective, disassemble the computer and check each connection. If the problem still occurs, go to Procedure 3. Procedure 3 Replacement Check If headphone does not work properly, perform check 1. If external microphone does not work properly, perform check 2.
2.15 3G Troubleshooting 2 Troubleshooting Procedures 2.15 3G Troubleshooting This section describes how to determine if the computer’s 3G is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: Transmitting-Receiving Check Procedure 2: Antenna Connection Check Procedure 3: Replacement Check Procedure 1 Transmitting-Receiving Check...
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2 Troubleshooting Procedures 2.15 3G Troubleshooting Procedure 2 Antenna Connection Check The 3G wiring diagram is shown below: Any of the connections may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: Check 1 Make sure the 3G antenna cables are firmly connected to the 3G card and FMTAT*.
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2.15 3G Troubleshooting 2 Troubleshooting Procedures Procedure 3 Replacement Check The 3G antenna, 3G card, SIM card, PCIe Mini Card FPC, FMTAT * board and the system board are connected to the circuits. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures, for instructions how to disassemble the computer and then perform the following checks: Check 1...
2 Troubleshooting Procedures 2.16 SD card Slot Troubleshooting 2.16 SD card Slot Troubleshooting This section describes how to determine if the computer's Bridge media functions are functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required. Procedure 1: Check on Windows OS Procedure 2: Connector Check and Replacement Check Procedure 1...
2.17 Fingerprint sensor Troubleshooting 2 Troubleshooting Procedures 2.17 Fingerprint sensor Troubleshooting CAUTION: To delete the account for confirming the fingerprint operation, it is necessary to log on by the account with the management authority. If the password has been set to log on, ask the Log-ON password to the user. To check if the Fingerprint sensor works correctly or not, follow the troubleshooting procedures below as instructed.
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2 Troubleshooting Procedures 2.17 Fingerprint sensor Troubleshooting Procedure 1 Setting Windows Log-ON password 1. Open [User Account] from [Control Panel]. 2. Click [User Account]. 3. Click the icon of the account (user’s name) that you want to set the password. 4.
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2.17 Fingerprint sensor Troubleshooting 2 Troubleshooting Procedures 7. When the Store to Sensor screen is displayed, check Store fingerprint to Sensor. Click Finish to complete fingerprint registration. Procedure 3 Authentication of fingerprint 1. Turn on the computer to start up Windows. 2.
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2 Troubleshooting Procedures 2.17 Fingerprint sensor Troubleshooting Procedure 4 Connector Check and Replacement Check The connection of the cable and board may be defective. Otherwise, they may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: Check 1 Make sure the cables are firmly connected to the Finger/pad board and system...
2.18 Web camera Troubleshooting 2 Troubleshooting Procedures 2.18 Web camera Troubleshooting To check if the computer’s web camera is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Check on Windows OS Procedure 2: Connector Check and Replacement Check Procedure 1 Check on Windows OS Use the software, Camera Assistant Software, which is originally prepared in the computer to...
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2 Troubleshooting Procedures 2.18 Web camera Troubleshooting Check 2 The Web camera may be defective or damaged. Replace the drive with a new one. If there is still an error, go to Check 3. Check 3 The USB board may be defective or damaged. Replace the drive with a new one. If there is still an error, go to Check 4 Check 4 System board may be faulty.
2.19 Intel Turbo Memory Troubleshooting U(Not Used)U 2 Troubleshooting Procedures 2.19 Intel Turbo Memory Troubleshooting (Not Used) To check if Intel Turbo Memory is malfunctioning or not, follow the troubleshooting procedures below as instructed. Procedure 1: Check on Windows OS Procedure 2: Connector Check and Replacement Check Procedure 1 Check on Windows OS...
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2 Troubleshooting Procedures 2.19 Intel Turbo Memory Troubleshooting U(Not Used)U If any problems are found, perform the Procedure 2. Procedure 2 Connector Check and Replacement Check The connection of Intel Turbo Memory card may be faulty or the card may be defective. Disassemble the computer following the steps described in Chapter 4 and perform the following checks.
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Tests and Diagnostics Chapter 3 Contents The Diagnostic Test ....................3-1 3.1.1 Diagnostics menu ................. 3-1 3.1.2 H/W (Hardware) initial information setting tool........3-2 3.1.3 Heatrun test program................3-3 Executing the Diagnostic Test ................... 3-4 3.2.1 Diagnostics menu (T&D) ..............3-5 3.2.2 H/W initial information setting tool .............
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Tests and Diagnostics 3.20 ONLY ONE TEST....................3-40 3.21.1 Program Description ................3-40 3.21.2 Operations ..................3-40 3.21 Head Cleaning......................3-51 3.21.1 Function Description ................3-51 3.21.2 Operations ..................3-51 3.22 Log Utilities ......................3-52 3.22.1 Function Description ................3-52 3.22.2 Operations ..................
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Tests and Diagnostics Tables Table 3-1 Subtest names ....................3-12 Table 3-2 Error codes and error status names ..............3-35 Table 3-3 Hard disk controller status register contents............3-38 Table 3-4 HDC Error register contents ................3-39 PORTEGE R600 Maintenance Manual (960-709) [CONFIDENTIAL]...
3.1 The Diagnostic Test 3 Tests and Diagnostics The Diagnostic Test This chapter explains how to use the Diagnostic Test programs to test the functions of the computer’s hardware modules. The Diagnostics Programs are stored on some Diagnostic Disks. There are Service Program Modules (DIAGNOSTIC MENU) and the Test Program Modules (DIAGNOSTIC TEST MENU) on the Diagnostic Disk.
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A cleaning kit to clean the floppy disk drive heads (Head Cleaning) An external display supporting monitor ID (Expansion test) A CD test media TOSHIBA CD-ROM TEST DISK or ABEX TEST CD-ROM (Sound test) A DVD test media (DVD-ROM TEST DISK TSD-1) (Sound test)
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3.1 The Diagnostic Test 3 Tests and Diagnostics The Diagnostics Disk (Main T&D) 3.1.3 Heatrun test program The heatrun test starts automatically after the selection. You will need the following equipment to perform this program. The Diagnostics Disk (Main T&D) PORTEGE R600 Maintenance Manual (960-709) [CONFIDENTIAL]...
3 Tests and Diagnostics 3.2 Executing the Diagnostic Test Executing the Diagnostic Test To start the Repair test program, follow these steps: 1. Insert the Repair test program disk in the USB floppy disk drive or Optical disk drive. 2. Turn on the computer while pressing U key. The following menu appears. NOTE: The following menu is an example when Repair test program is performed from the floppy disk.
Set the highlight bar to 3, and press Enter. The following DIAGNOSTIC TEST MENU will appear: TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp. 20XX DIAGNOSTICS MENU : 1 - DIAGNOSTIC TEST 2 – ONLY ONE TEST...
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Set the highlight bar to 1, and press Enter. The following DIAGNOSTIC TEST MENU will appear: TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp. 20XX DIAGNOSTIC TEST MENU : 1 - SYSTEM TEST 2 - MEMORY TEST...
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3.2 Executing the Diagnostic Test 3 Tests and Diagnostics Select the option you want to execute and press Enter. When you select 1- SYSTEM TEST, the following message will appear: SYSTEM TEST NAME XXXXXX xxxxxxx DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] : test end [Ctrl]+[C] : key stop SUB-TEST...
3 Tests and Diagnostics 3.2 Executing the Diagnostic Test Use the up and down arrow keys to move the cursor to “ERROR STOP”. Use the right and left arrow keys to move the cursor to the desired option and press Enter. Selecting YES of ERROR STOP stops the test program when an error is found and displays the operation guide on the right side of the display screen as shown below: ERROR STATUS NAME...
3.3 Setting of the hardware configuration 3 Tests and Diagnostics Setting of the hardware configuration To execute this program, input 1 in the startup menu. Then press Enter to select the (2)- . The H/W initial information setting tool consists of four subtests. Initial config set Input the number you want to execute and press Enter.
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3 Tests and Diagnostics 3.3 Setting of the hardware configuration 7. “Create DMIINFO TXT (Y/N)?” is displayed. Press Y, then the DMI information (text data) is written to the Floppy disk, etc. Setting of the HWSC Setting of the UUID Display of the DMI information (including UUID) After completion of the above settings, H/W configuration &...
3.4 Heatrun Test 3 Tests and Diagnostics Heatrun Test To execute this program, press 2, Repair Heatrun and press Enter in the startup menu, press Enter. After selecting this test, the same subtests as 3.23 RUNNING TEST is executed successively. For more details on the procedure and test content, refer to RUNNING TEST.
3 Tests and Diagnostics 3.5 Subtest Names Subtest Names Table 3-1 lists the subtest names for each test program in the DIAGNOSTIC TEST MENU. Table 3-1 Subtest names (1/2) Test Name Subtest No. Subtest Name SYSTEM ROM checksum Fan ON/OFF Geyserville Quick charge DMI read...
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3.5 Subtest Names 3 Tests and Diagnostics Table 3-1 Subtest names (2/2) Test Name Subtest No. Subtest Name PRINTER Ripple pattern [Not supported] Function Wraparound FIR/SIR Point to point (send) ASYNC [Not supported] FIR/SIR Point to point (receive) Wraparound (board) HARD DISK Sequential read Address uniqueness...
3 Tests and Diagnostics 3.6 System Test System Test To execute the System Test select 1 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter.
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3.6 System Test 3 Tests and Diagnostics If the CPU supports Gerserville (SpeedStep), this Subtest checks that the CPU operating clock speed can be changed. If the CPU does not support Gerserville (SpeedStep), the following message is displayed and the test is ended. This chip is not supported Subtest 04 Quick Charge...
3 Tests and Diagnostics 3.7 Memory Test Memory Test To execute the Memory Test, select 2 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter.
3.8 Keyboard Test 3 Tests and Diagnostics Keyboard Test To execute the Keyboard Test, select 3 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter.
3 Tests and Diagnostics 3.9 Display Test Display Test To execute the Display Test, select 4 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter.
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3.9 Display Test 3 Tests and Diagnostics Subtest 04 Gradation & Mode test for VGA This subtest displays gradations for following modes. To change the mode, press Enter. [Mode 12] [Mode 13] [Mode 3] [Mode 111 640*480 64K] [Mode 112 640*480 16M] [Mode 114 800*600 64K]...
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3 Tests and Diagnostics 3.9 Display Test Subtest 06 “H” Pattern Display This subtest displays a full screen of “H” patterns. HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH To exit this subtest and return to the DISPLAY TEST menu, press Enter. NOTE: The last row may not be completely filled.
3.10 Floppy Disk Test 3 Tests and Diagnostics 3.10 Floppy Disk Test CAUTION: Before running the floppy disk test, prepare a formatted work disk. Remove the Diagnostics Disk and insert the work disk into the FDD. The contents of the floppy disk will be erased. To execute the Floppy Disk Test, select 5 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions displayed on the screen.
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3 Tests and Diagnostics 3.10 Floppy Disk Test Select the number of the subtest you want to execute and press Enter. The following message will appear during the floppy disk test. xxx DIAGNOSTIC TEST VX.XX FLOPPY DISK IN PROGRESS XXXXXXX [Ctrl]+[Break] : test end [Ctrl]+[C]...
3.11 Printer Test 3 Tests and Diagnostics 3.11 Printer Test CAUTION: Printer Test is not supported for this model. To execute the Printer Test, select 6 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. NOTE: An IBM compatible printer must be connected to the system to execute this test.
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3 Tests and Diagnostics 3.11 Printer Test Subtest 02 Function This subtest is for IBM compatible printers, and tests the following functions: Normal print Double-width print Compressed print Emphasized print Double-strike print All characters print This subtest prints the various print types shown below: Subtest 03 Wraparound NOTE: To execute this subtest, a printer wraparound connector must be connected to the...
3.12 Async Test 3 Tests and Diagnostics 3.12 Async Test CAUTION: Printer Test is not supported for this model. To execute the Async Test, select 7 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions displayed on the screen. Move the highlight bar to the subtest you want to execute and press Enter.
3 Tests and Diagnostics 3.13 Hard Disk Test 3.13 Hard Disk Test To execute the Hard Disk Test, select 8 from the DIAGNOSTIC TEST MENU, press Enter, and follow the directions on the screen. CAUTION: The contents of the hard disk will be erased when subtest 02, 03, 04, 06, 08 or 09 is executed.
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3.13 Hard Disk Test 3 Tests and Diagnostics 4. The Hard Disk Test message will appear after you respond to the Detail Status prompt. Select the number of the subtest you want to execute and press Enter. The following message will appear during each subtest. XXX DIAGNOSTIC TEST VX.XX HARD DISK TEST XXXXXXX [Ctrl]+[Break] :...
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3 Tests and Diagnostics 3.13 Hard Disk Test Subtest 04 Cross talk & peak shift This subtest writes eight types of worst pattern data (listed below) to a cylinder, then reads the data while moving from cylinder to cylinder. (Test the data interference in the neighbor track) Worst pattern data Cylinder...
3.14 Real Timer Test 3 Tests and Diagnostics 3.14 Real Timer Test To execute the Real Timer Test, select 9 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter.
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3 Tests and Diagnostics 3.14 Real Timer Test Subtest 03 Real time carry CAUTION: When this subtest is executed, the current date and time are erased. This subtest checks the real time clock increments, making sure the date and time are displayed in the following format: Current date : 12-31-1999 Current time : 23:59:58 The real time increments are automatically executed and the following is...
3.15 NDP Test 3 Tests and Diagnostics 3.15 NDP Test To execute the NDP test, select 10 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. CAUTION: Judge the existence of high-speed operation processor by 1bit of the composition byte.
3 Tests and Diagnostics 3.16 Expansion Test 3.16 Expansion Test To execute the expansion test, select 11 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. Subtest 01 PCMCIA wraparound [It is not supported] CAUTION: PCMCIA wraparound test is not supported for this model. NOTE: To execute this subtest, the PC card wraparound connector is required.
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3.16 Expansion Test 3 Tests and Diagnostics Subtest 02 RGB monitor ID NOTE: To execute this subtest, monitor supporting EDID (Extended Display Identification Data) is required. Connect a wraparound connector to CRT monitor for the test of ID acquisition. This subtest is executed by using VESA command. CAUTION: It becomes NG because the priority is given to the internal monitor in a simultaneous display mode.
To execute the CD-ROM/DVD-ROM test, select 12 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. NOTE: For the subtest 01, 02 and 03, use the TOSHIBA CD-ROM TEST DISK TDY-01 or ABEX TEST CD-ROM TCDR-702 and DVD-ROM TEST DISK TSD-1.
3.18 Error Code and Error Status Names 3 Tests and Diagnostics 3.18 Error Code and Error Status Names Table 3-2 lists the error codes and error status names for the Diagnostic Test. Table 3-2 Error codes and error status names (1/3) Device name Error code Error status name...
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3 Tests and Diagnostics 3.18 Error Code and Error Status Names Table 3-2 Error codes and error status names (2/3) Device name Error code Error status name FDD - BAD COMMAND ERROR FDD - ADDRESS MARK NOT FOUND FDD - WRITE PROTECTED FDD - RECORD NOT FOUND FDD - DMA OVERRUN ERROR FDD - DMA BOUNDARY ERROR...
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3.18 Error Code and Error Status Names 3 Tests and Diagnostics Table 3-2 Error codes and error status names (3/3) Device name Error code Error status name (HDD) HDD - WRITE FAULT HDD - STATUS ERROR HDD - BAD SECTOR HDD - ACCESS TIME ERROR HDD - NO HDD HDD - DMA CRC ERROR...
3 Tests and Diagnostics 3.19 Hard Disk Test Detail Status 3.19 Hard Disk Test Detail Status When an error occurs in the hard disk test, the following message is displayed: HDC status = XXXXXXXX Detailed information about the hard disk test error is displayed on the screen by an eight-digit number.
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3.19 Hard Disk Test Detail Status 3 Tests and Diagnostics Tables 3-4 HDC Error register contents Name Description “0” … Not used (Bad block mark) “1” … A bad block mark is detected. “0” … There is no uncorrectable data error. (Uncorrectable) “1”...
3 Tests and Diagnostics 3.20 ONLY ONE TEST 3.20 ONLY ONE TEST 3.20.1 Program Description This program tests the unique functions of this model. 3.20.2 Operations Select test 2 from the DIAGNOSTIC MENU and press Enter. The following menu appears in the display.
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3.20 ONLY ONE TEST 3 Tests and Diagnostics Subtest 01 Pressed Key Display When you execute this subtest, the keyboard layout is drawn on the display as shown below. When any key is pressed, the corresponding key on the screen changes to the key character that was pressed.
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3 Tests and Diagnostics 3.20 ONLY ONE TEST Subtest 02 Touch Pad This subtest checks the functions of the touch pad as shown below. A) Direction and parameter B) Switching function check. This test displays the response from the touch pad and touch pad switch. When moving your finger on the touch pad towards the upper left, the <POINTING>...
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3.20 ONLY ONE TEST 3 Tests and Diagnostics Subtest 03 Wireless communication Switch This subtest checks if the Wireless communication switch works properly. If the test is started with the switch ON, following message appears in the display. Wireless communication Switch is set to a start position (OFF) Slide the switch to OFF position.
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3 Tests and Diagnostics 3.20 ONLY ONE TEST Press 9 and Enter to return to ONLY ONE TEST menu. Subtest 05 This subtest checks if each LED lights properly. The following message appears in the display in order. Follow the instructions in the display to execute the test.
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3 Tests and Diagnostics Subtest 06 Button This subtest checks the moving of the of the front operation panel button. Press the Toshiba Assist button and Back light On/Off button after the following message appears. Step 1 Press Function button (Toshiba Assist button) OK message appears in the display if the test ends without an error.
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3 Tests and Diagnostics 3.20 ONLY ONE TEST The following message appears in the display. < ------ Volume Down -------- > Volume Up! Step5 Volume dial is turned to the left. OK message appears in the display if the test ends without an error. Press any key return to each Steps if NG! or Press any key message apprears <...
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3.20 ONLY ONE TEST 3 Tests and Diagnostics NOTE: Make sure that this subtest is executed on the following condition: 1. Flat desk with vertical plane to get the stability of machine. 2. The vertical wall or plane is necessary. 3.
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3 Tests and Diagnostics 3.20 ONLY ONE TEST NOTE: Be sure to execute the test with the display panel opened. Set the machine on the flat desk. Then press Enter to detect the data on this setting of machine. The following message appears in the display. The back establishes in the upper direction Press [Enter] key Set the machine against the vertical plane on the flat desk with the back of...
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3.20 ONLY ONE TEST 3 Tests and Diagnostics Rev B Subtest 8 Docker Dock/Undock This subtest is executed with an Slim Port Replicator II. installed. Press Enter while pushing the eject button of the Slim Port Replicator II. the following message appears. Pushing Eject-SW, and press [Enter] Key Press Enter without pushing the eject button of the Slim Port Replicator II.
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3 Tests and Diagnostics 3.20 ONLY ONE TEST Subtest A E2PROM (MAC/GUID) It checks whether the MAC address, GUID of IEEE1394 information are written. Subtest B Intel AMT It checks whether the Intel AMT corde versions information are written. is required for an AMT check.
3.21 Head Cleaning 3 Tests and Diagnostics 3.21 Head Cleaning 3.21.1 Function Description This function cleans the heads in the FDD by executing a series of head load/seek and read operations. A cleaning kit is necessary to perform this program. 3.21.2 Operations 1.
3 Tests and Diagnostics 3.22 Log UtilitiesLog Utilities 3.22 Log Utilities 3.22.1 Function Description This function logs error information generated while a test is in progress and stores the results in RAM. This function can store data on a floppy disk or output the data to a printer. NOTE: Connect USB FDD, when you perform the DIAGNOSTIC PROGRAM from the DVD-ROM.
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3.22 Log Utilities 3 Tests and Diagnostics 3.22.2 Operations 1. Select 5 and press Enter in the DIAGNOSTIC MENU, logs error information into RAM or onto a floppy disk. The error information is displayed in the following format: XXXXX ERRORS TS-NO PASS STS ADDR...
3 Tests and Diagnostics 3.23 Running Test 3.23 Running Test 3.23.1 Function Description This function automatically executes the following tests in sequence: 1. System test (subtest 01) 2. Memory test (subtests 01, 02) 3. Display test (subtest 01) 4. Real timer test (subtest 02) 5.
1. FORMAT NOTE: This program is only for testing a floppy disk drive. The option is different from the Toshiba MS-DOS FORMAT command. This program can format a floppy disk in the following formats: (a) 2DD: Double-sided, double-density, double-track, 96/135 TPI, MFM mode, 512 bytes, 9 sectors/track.
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3 Tests and Diagnostics 3.24 Floppy Disk Drive Utilities 3.24.2 Operations 1. Selecting 7 from the DIAGNOSTIC MENU and pressing Enter displays the following message: [ FDD UTILITIES ] 1 - FORMAT 2 - COPY 3 - DUMP 4 – HDD-ID READ 9 - EXIT TO DIAGNOSTICS MENU 2.
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3.24 Floppy Disk Drive Utilities 3 Tests and Diagnostics 3. COPY program (a) When COPY is selected, the following message appears: FLOPPY DISK FORMAT & COPY : VX.XX Type select (0:2DD,3:2HD) ? (b) Selecting a media/drive type number will display a message similar to the one below: Insert source disk into drive A: Press any key when ready.
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3 Tests and Diagnostics 3.24 Floppy Disk Drive Utilities 4. DUMP program (a) When DUMP is selected, the following message appears: DIAGNOSTICS-HARD DISK & FLOPPY DISK DUMP : VX.XX Drive type select (1:FDD, 2:HDD) ? (b) Select a drive type. If is selected, the display will go to step (h).
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3.24 Floppy Disk Drive Utilities 3 Tests and Diagnostics (k) The following message will appear. To finish the dump, select 3. Press number key (1:up,2:down,3:end) ? (l) The following message will appear. Selecting 2 returns to the FDD UTILITIES MENU. Another dump (1:Yes,2:No) ? 5.
3 Tests and Diagnostics 3.25 System Configuration 3.25 System Configuration 3.25.1 Function Description The System Configuration program contains the following configuration information for the computer: 1. Processor Type [Code/L2 cache] 2. Chip set [VRAM] 3. BIOS ROM version [1st ID, 2nd ID] 4.
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3.25 System Configuration 3 Tests and Diagnostics 3.25.2 Operations Select 8 from the DIAGNOSTIC MENU and press Enter. Then, the following system configuration appears in the display. System Configuration Display: Ver X.XX [Machine Name???] - Processor Type = XXXXXX-XXXXXMHz Code = XX L2 Cache = XXXXXKB - Chip set = XXXXXX...
1. Slide the wireless communication switch to “ON” position. 2. Check the card type according to the following procedure: • Click [Start] -> [All Programs] -> [TOSHIBA] -> [Utilities] -> [PC Diagnostic Tool]. • Check the “Network”. If the “...
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3.26 Wireless LAN Test Program (Atheros) 3 Tests and Diagnostics Check of the antenna connection 1. Confirm that the icon for wireless LAN appears at the lower right of the screen under the circumstances the wireless LAN communication is available. (It is no problem if a cross is shown on the icon.) 2.
3 Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC) 3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC) For the test of Intel-made wireless LAN cards, configure the test environment as shown below with the following equipment.
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3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC) 3 Tests and Diagnostics Open “My Computer” window and click “My Network places” on the left column. • Click “View network connections” on the left column. • The “Network Connections” window appears. Double-click “Local Area Connection”.
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3 Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC) • Click “Install…” button on the “Local Area Connection Properties” window. Local Area Connection Properties window • Select “Protocol” on the “Select Network Component Type” window and click “Add…”...
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3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC) 3 Tests and Diagnostics • When “Install From Disk” window appears, click “Browse…” and specify the created “Clx_Res” folder. Then Click “OK”. (For the test, “PACKET.INF” file is used.) Install From Disk window •...
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3 Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC) After the completion of REF PC setup, restart the WINDOWS. Then perform the Responder test program for Windows (WTWINSVR.EXE) in the Clx_Res folder. ・WTWINSVR.EXE Function : Transmitting/receiving of data to/from DUT via AP OS available : Windows XP only...
3.28 Wireless LAN Test Program on DUT PC (Intel-made) 3 Tests and Diagnostics 3.28 Wireless LAN Test Program on DUT PC (Intel-made) 3.28.1 Wireless LAN Test Program (Intel-made : Shirley Peak) on DUT PC This section describes how to perform the wireless LAN transmitting-receiving test (Intel- made 802.11 a/b/g).
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3 Tests and Diagnostics 3.28 Wireless LAN Test Program on DUT PC (Intel-made) To execute the subtest, input the subtest number and press Enter. Subtest01 Communication test of 11a mode for 5100/5150 module (Two antenna type) This subtest execute transmitting/receiving test in 802.11a mode using the main antenna.
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3.28 Wireless LAN Test Program on DUT PC (Intel-made) 3 Tests and Diagnostics Subtest03 Communication test of 11g mode for 5100/5150 module (Two antenna type) This subtest execute transmitting/receiving test in 802.11g mode using the main antenna. If a defective is not found during the test, OK message will appear in the display.
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3 Tests and Diagnostics 3.28 Wireless LAN Test Program on DUT PC (Intel-made) Subtest06 Communication test of 11b mode for 5100/5150 module (Three antenna type) This subtest execute transmitting/receiving test in 802.11b mode using the main antenna. If a defective is not found during the test, OK message will appear in the display.
3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program This section describes how to perform the LAN/Modem/Bluetooth/IEEE1394 test with the test program. Insert the test program disk for LAN/Modem/Bluetooth/IEEE1394 test in FDD and turn on the power. The following message will appear: Microsoft Windows XX Startup Menu ---------------------------------- Modem...
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3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program Subtest01 (i82562 + ICHx) This subtest checks the operation of mini-PCI I/F by the loopback test in the chip. The following message will appear: [LAN transmit & receive test !] COMPLETED Repeat count = 00000 Error count 00000...
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3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics Subtest02 (GbE) This subtest checks the operation of mini-PCI I/F by the loopback test in the chip. Select 2 to execute and press Enter. The following message will appear: Testing adaptor...hit <ESC> to abort. External Loopback Test...PASSED Testing completed.
3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3.29.2 Modem test For this subtest, connect the modem PCB and RJ11 connector with a harness. Use the dedicated “FAT-MODE inspection device (product code: QE2000P01 made by Nitto Denki Seisakusyo)” for the tests. ################################################################## ###### AC97' Modem Controller Diagnostics program...
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(A mobile phone with the Bluetooth function is also available.) ・ A Bluetooth card should be installed on the target computer. Install the Bluetooth function by clicking [All Programs] -> [TOSHIBA] -> [Bluetooth] -> [Bluetooth Settings]. Test procedure 1.
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3 Tests and Diagnostics 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 5. Select “Diagnostics” tab and click “Run”. 6. Check the “Log” to confirm the test result. BT address of test computer BT address of responder device 7. When the BT (Bluetooth) address of the responder device appears, the Bluetooth card and antenna connection are OK.
3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics 3.29.4 IEEE1394 test To execute this test, input 4 and press Enter. NOTE: Use another computer that can communicate by IEEE1394 (i. Link) cable as a reference machine to perform this test. The following menu will appear: ******************************************************************** ********...
Sound TEST disk cannot be used in PORTEGE R600. Therefore, please test the sound on Windows OS. 1) Play a music file. 2) click TOSHIBA-> utility -> "PC diagnostic tool." to test the sound Please check operation of speakers by one of methods. 3.31 3G Test program Therefore, please test the sound on Windows OS.
3.32 SETUP 3 Tests and Diagnostics (a) Core Multi-Processing (b) Dynamic CPU Frequency Mode (c) Execute-Disable Bit Capability (d) Virtualization Technology (e) Trusted Execution Technology (f) Auto Power On (g) Beep Volume (h) Diagnostic Mode (i) USB Sleep and Charge 7.
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3 Tests and Diagnostics 3.32 SETUP 9. Drives I/O (a) Built-in HDD (b) eSATA (c) SATA Controller Mode 10. PCI Bus 11. Display (a) LCD Display Stretch 12. Peripheral (a) Internal Pointing Device (b) Web Camera 13. Legacy Emulation (a) USB KB/Mouse Legacy Emulation (b) USB-FDD Legacy Emulation (c) USB Memory BIOS Support Type 14.
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3.32 SETUP 3 Tests and Diagnostics 3.32.2 Accessing the SETUP Program While pressing ESC, turn on the power. Then press F1. The following display appears. PORTEGE R600 Maintenance Manual (960-709) [CONFIDENTIAL] 3-83...
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3.32 SETUP 3 Tests and Diagnostics Moving Within the SETUP Menu and Changing Values to move between the two columns. Press ↑ and ↓ to move between 1. Press items in a column. Press Fn+↑ (PgUp) and Fn + ↓ (PgDn) to move between the two pages.
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3 Tests and Diagnostics 3.32 SETUP SETUP Options The SETUP screen is divided into 14 functionally related groups. This section describes each group and its options. 1. Memory This group of options displays the computer’s memory. This field displays the total amount of memory installed and is automatically calculated by the computer.
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3.32 SETUP 3 Tests and Diagnostics (b) HDD Password Mode This item registers HDD password and can be selected only for registering HDD password. To change HDD Password Mode when HDD password is registered, delete the registered HDD password first, and then register new password.
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3 Tests and Diagnostics 3.32 SETUP NOTE: CD-ROM refers to a DVD Super Multi drive. (b) HDD Priority Use this option to set the booting priority from HDD or USB (USB Memory stick). Built-in HDD→ USB (Default) USB →Built-in HDD 6.
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3.32 SETUP 3 Tests and Diagnostics (c) Execute-Disable Bit Capability This option set the Execute-Disable Bit function of CPU to the operation system. Execute-Disable Bit gives higher security function preventing the PC from the computer viruses and buffer overflow problem on unauthorized access.
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3 Tests and Diagnostics 3.32 SETUP (f) Auto Power On Use this option to set a time and date for automatic power on and enable or disable the ring indicator feature. Alarm Date Option appears only when Alarm Time is enabled. OPTIONS Alarm Time = Disabled...
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3.32 SETUP 3 Tests and Diagnostics Critical Battery Wake-up Configures what action is taken when the remaining battery power is close to running out while the system is in Sleep Mode. This setting is only available when the Critical battery action in Windows is set to Hibernate (Default).
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3 Tests and Diagnostics 3.32 SETUP 7. Configuration This option lets you set the device configuration. All Devices BIOS sets all devices. Setup by OS Initializes devices, which is needed to load an operating system. Operating system initializes other devices. (Default) NOTE: 1.
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3.32 SETUP 3 Tests and Diagnostics Processing Speed This feature changes the CPU processing speed. High CPU operates at high speed. (Default in Full Power Mode) CPU operates at low speed. (Default in Low Power Mode) CPU Sleep Mode Use this option to enable or disable the CPU sleep function. Enabled Enables sleep mode.
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3 Tests and Diagnostics 3.32 SETUP (b) PCI Express Link ASPM This option set the power-saving function of PCI Express on the following conditions. Auto PCI Express devices are not used while battery operation. (Default) Disabled Disable the Power-saving function and drive with maximum performance.
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3.32 SETUP 3 Tests and Diagnostics (c) SATA Controller Mode This feature sets the SATA Controller Mode. AHCI Sets AHCI which is the mode for VistaTM (default) Compatibility Sets the mode for legacy OS. Use this mode when the driver corresponding to AHCI is not used. 10.
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3 Tests and Diagnostics 3.32 SETUP (b) Web Camera This option enables or disables the Web Camera Enabled Enables the Web Camera (Default) Disabled Disables the Web Camera 13. LEGACY EMULATION (a) USB KB/Mouse Legacy Emulation This option sets the Legacy support condition of the USB keyboard and the USB mouse.
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3.32 SETUP 3 Tests and Diagnostics (b) Wireless LAN Enabled Enables functions. (Default) Wireless LAN Disabled Disables Wireless LAN functions. 15. Security Controller (a) TPM Disables the security controller called TPM (Trusted Platform Module). When the cursor is on the Enable (Disable) and the Space is pressed, message is displayed and the PC waits Y or N key input by the user.
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3 Tests and Diagnostics 3.32 SETUP 16. Intel( R )AMT *AMT model only (a) MEBx SETUP This setting enables or disables the computer's MEBx SETUP Intel(R) AMT. Enabled Enables the MEBx SETUP. Disabled Disables the MEBx SETUP. (Default) 3-98 [CONFIDENTIAL] PORTEGE R600 Maintenance Manual (960-709)
4.1 Overview 4 Replacement Procedures Replacement Procedures Overview CAUTION: The case and parts of this machine are delicate (thin) because this machine is lighter than a usual machine. Handle with care of installing/removing. This chapter describes the procedure for removing and replacing the field replaceable units (FRUs) in the PC.
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4 Replacement Procedures 4.1 Overview Please prepare required parts in advance, when replacing the following items. Parts List ITEM PART NAME Quantity ITEM No COVER ASSY TOUCH PAD MEMBRANE SWITCH TP BTN COV ASSY COVER ASSY PCB ASSY FMTFSx (Fingerprint sensor board) KEYBOARD UNIT INSULATOR KB AL TAPE TPAD...
4.1 Overview 4 Replacement Procedures The main parts in this manual are indicated in the part list by the following names. Parts List Manual NAME PART NAME ITEM No System board PCB ASSY FMTSYx SW board PCB ASSY FMTSWx 02A, USB board PCB ASSY FMTUSx 02A-A...
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Please read the following safety instructions before disassembling the computer and always follow the instructions while working on the computer. DANGER: 1) Always use the genuine battery that is authorized by Toshiba or compatible with the unit. Since other battery packs have different specifications, they may be incompatible with the unit, and may burst or explode.
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4.1 Overview 4 Replacement Procedures Before You Begin Take note of the following points before starting work. Always remove the AC adapter and battery pack before commencing any of the procedures. The procedure for removing the battery pack is described in section “4.2. Battery Pack”. 1.
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4 Replacement Procedures 4.1 Overview Disassembly Procedures Four main types of cable connector are used. • Pressure plate connector • Spring connector • Back flip connector • Normal pin connector For pressure plate connectors, slide the pressure plate holding tags on both sides of the plastic pressure plate on the connector and pull the cable out from the connector.
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4.1 Overview 4 Replacement Procedures Assembly Procedures After the computer has been disassembled and the part that caused the fault has been repaired or replaced, the computer must be reassembled. Take note of the following general points when assembling the computer. •...
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NOTE: Toshiba recommends that you use an electric screwdriver for quick and easy operations. (except a M1.4 screw) Use a non electric screwdriver to fasten a M1.4 screw, because a boss for M1.4 screw maybe broken if the screw is driven with an electric screwdriver.
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4.1 Overview 4 Replacement Procedures Grip Color Some screws have a colored grip area to help you determine the length of the screw. [Normal grip] • Even numbered length screws: Brown • Odd numbered length screws: White Grip area • Special length screw: Blue [Special grip] •...
4 Replacement Procedures 4.2 Battery pack Battery pack Removing the Battery pack To remove the battery pack, follow the steps below and refer to Figure 4-1. CAUTION: When handling battery pack, be careful not to short circuit the terminals. Also do not drop, hit or apply impact, do not scratch, break, twist or bend the battery pack.
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CAUTION: The battery pack is a lithium ion battery, which can explode if not properly replaced, used, handled or disposed of. For environmental reasons, collect the spent battery packs. Use only batteries recommended by Toshiba for replacements. NOTE: Check the battery’s terminals visually. If they are dirty, wipe them clean with a dry cloth.
4 Replacement Procedures 4.3 SIM card SIM card Removing the SIM card To remove the SIM card, follow the steps below and refer to Figure 4-2. 1. Release the hook. 2. Push the SIM card. It will pop out partly when you release, so pull out the card. Figure 4-2 Removing the SIM card SIM card Hook...
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4.4 ExpressCard 4 Replacement Procedures ExpressCard Removing the ExpressCard To remove the ExpressCard, follow the steps below and refer to Figure 4-3. CAUTION: Before you remove the ExpressCard, refer to the card’s documentation and to your operating system documentation for proper procedures and precautions.
4 Replacement Procedures 4.5 SD/SDHC memory card SD/SDHC memory card Removing the SD/SDHC memory card To remove the SD/SDHC memory card, follow the steps below and refer to Figure 4-4. CAUTION: Before you remove the SD/SDHC memory card, refer to the card’s documentation and to your operating system documentation for proper procedures and precautions.
4.6 Memory module 4 Replacement Procedures Memory module Removing the Memory module To remove the memory module, confirm that the computer is shut down. Then follow the steps below and refer to Figure 4-5 and 4-6. CAUTION: When removing the memory module, make sure the computer is powered off. Removing a memory module with the power on might damage the module or the computer itself.
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4 Replacement Procedures 4.6 Memory module 3. Open the left and right latches outside and remove the memory module. Latch Latch Memory module Figure 4-6 Removing the memory module 4-16 [CONFIDENTIAL] PORTÉGÉ R600 Maintenance Manual (960-709)
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4.6 Memory module 4 Replacement Procedures Installing the Memory module To install the memory module, confirm that the computer is shut down. Then follow the steps below and refer to Figure 4-5 and 4-6. CAUTION: When installing the memory module, make sure the computer is powered off. Inserting a memory module with the power on might damage the module or the computer itself.
4 Replacement Procedures 4.7 Base assembly Base assembly Removing the Base assembly To remove the base assembly, follow the steps below and refer to Figure 4-7 and 4-8. 1. Loosen the screw fixing the access cover and remove the access cover. 2.
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4.7 Base assembly 4 Replacement Procedures 4. Remove the following screws securing the base assembly and cover assembly. • M2×4C ×4 (Described as “A” in the figure) S-THIN HEAD screw • M2×6C ×10 (Described as “B” in the figure) S-THIN HEAD screw •...
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4 Replacement Procedures 4.7 Base assembly Installing the Base assembly To install the base assembly, follow the steps below and refer to Figure 4-7 and Figure 4-8. 1. Set the base assembly to the cover assembly. 2. Secure the base assembly and cover assembly with the following screws. •...
4.8 ExpressCard slot 4 Replacement Procedures ExpressCard slot Removing the ExpressCard slot To remove the ExpressCard slot, follow the steps below and refer to Figure 4-9. 1. Remove the following screws securing the ExpressCard slot. • M2×4C ×2 S-THIN HEAD screw •...
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4 Replacement Procedures 4.8 ExpressCard slot Installing the ExpressCard slot To install the ExpressCard slot, follow the steps below and refer to Figure 4-9. 1. Set the ExpressCard slot to the base assembly and secure it with the following screws. •...
4.9 Battery lock 4 Replacement Procedures Battery lock Removing the Battery lock To remove the battery lock, follow the steps below and refer to Figure 4-10. 1. Remove the battery locks while pushing hooks inside to release them. CAUTION: When removing the battery lock L, be careful not to lose the battery lock spring.
4 Replacement Procedures 4.10 3G card/Wireless LAN card 4.10 3G card/Wireless LAN card Removing the 3G card/Wireless LAN card To remove the 3G card/wireless LAN card, follow the steps below and refer to Figure 4-11 and 4-12. 1. Disconnect two 3G antenna cables from the connectors on the 3G card. 2.
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4.10 3G card/Wireless LAN card 4 Replacement Procedures 5. Turn up the insulator and disconnect three (or two) wireless LAN antenna cables from the connectors on the wireless LAN card. 6. Remove the following screws and disconnect the wireless LAN card from the connector on the system board.
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4 Replacement Procedures 4.10 3G card/Wireless LAN card Installing the 3G card/Wireless LAN card To install the 3G card/wireless LAN card, follow the steps below and refer to Figure 4-11 and 4-12. 1. Insert the wireless LAN card to the connector on the system board slantwise and press it to connect firmly.
4.11 Optical disk drive (DVD-Super Multi drive)/SD board 4 Replacement Procedures 4.11 Optical disk drive (DVD-Super Multi drive)/SD board Removing the Optical disk drive/SD board To remove the optical disk drive/SD board, follow the steps below and refer to Figure 4-13 to 4-15.
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4 Replacement Procedures 4.11 Optical disk drive (DVD-Super Multi drive)/SD board 4. Disconnect the SD board FPC and ODD FPC form the connectors CN9710 and CN1820 on the SD board. SD board FPC ODD FPC SD board CN1820 CN9710 Figure 4-14 Removing the optical disk drive/SD board (2) 5.
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4.11 Optical disk drive (DVD-Super Multi drive)/SD board 4 Replacement Procedures Installing the optical disk drive/SD board To install the optical disk drive/SD board, follow the steps below and refer to Figure 4-13 to 4-15. 1. Set the ODD FPC, ODD rear plate and ODD side plate to the optical disk drive and secure them with the following screws.
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4 Replacement Procedures 4.12 HDD/SSD 4.12 HDD/SSD CAUTION: Take care not to press on the top or bottom of the HDD or SSD. Pressure may cause data loss or damage to the device. There is a possibility that the black shield layer of the SSD FPC, HDD FPC and SD board FPC is peeled off (different from the usual polyimide cover), if any tape is stuck to the black shield layer.
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4.12 HDD/SSD 4 Replacement Procedures 4.12.1 HDD Removing the HDD To remove the HDD, follow the steps below and refer to Figure 4-16. 1. Lift up the HDD from the slot. 2. Disconnect the HDD from the connector on the HDD FPC. Guide HDD FPC Guide...
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4 Replacement Procedures 4.12 HDD/SSD 4.12.2 SSD Removing the SSD To remove the SSD, follow the steps below and refer to Figure 4-17. 1. Remove the following screws securing the SSD. • M1.4×3C ×4 S-THIN HEAD 2. Disconnect the SSD from the connector on the SSD FPC. M1.4x3C S-THIN HEAD M1.4x3C S-THIN HEAD Guide...
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4.12 HDD/SSD 4 Replacement Procedures Installing the SSD To install the SSD, follow the steps below and refer to Figure 4-17. 1. Connect the SSD to the connector on the SSD FPC. 2. Set the SSD into the guides of the slot and secure it with the following screws. •...
4 Replacement Procedures 4.13 RTC battery Replacement Procedures 4.13 RTC battery CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the laws and ordinances of your local authority. Removing the RTC battery To remove the RTC battery, follow the steps below and refer to Figure 4-18.
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4.13 RTC battery 4 Replacement Procedures Installing the RTC battery To install the RTC battery, follow the steps below and refer to Figure 4-18. 1. Set the RTC battery to the RTC battery holder (SUB BATT INSULATOR) and close of the RTC battery holder while adhering the cover portion with the double- sided tape.
4 Replacement Procedures 4.14 Cooling module 4.14 Cooling module Removing the Cooling module To remove the cooling module, follow the steps below and refer to Figure 4-19. CAUTION: The CPU can become very hot during operation. Be sure to let it cool before starting repair work.
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4.14 Cooling module 4 Replacement Procedures Installing the Cooling module To install the cooling module, follow the steps below and refer to Figure 4-19. 1. Wipe off the grease from the cool sheet. 2. Apply new grease on the CPU using a special syringe. 3.
4 Replacement Procedures 4.15 DC-IN harness 4.15 DC-IN harness Removing the DC-IN harness To remove the DC-IN harness, follow the steps below and refer to Figure 4-20. 1. Disconnect the DC-IN harness from the connector CN8800 on the system board and remove the DC-IN harness from the slot.
4.16 Sound board/Microphone 4 Replacement Procedures 4.16 Sound board/Microphone Removing the Sound board/Microphone To remove the sound board/microphone, follow the steps below and refer to Figure 4-21 and Figure 4-22. 1. Remove the following screw securing the sound board. • M2×4C ×1 S-THIN HEAD 2.
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4 Replacement Procedures 4.16 Sound board/Microphone 3. Disconnect the microphone from the connector CN6050 on the sound board and remove the microphone from the sound board. Microphone CN6050 Figure 4-22 Removing the sound board/Microphone (2) Installing the Sound board/Microphone To install the sound board/microphone, follow the steps below and refer to Figure 4-21 and 4-22.
4.17 USB board/WL holder 4 Replacement Procedures 4.17 USB board/WL holder Removing the USB board/WL holder To remove the USB board/WL holder, follow the steps below and refer to Figure 4-23 and 4- 1. Open the insulator and take out the RJ45 wire harness from the slot. 2.
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4 Replacement Procedures 4.17 USB board/WL holder 6. Remove the WL holder adhered with the double-sided tape. WL holder Figure 4-24 Removing the USB board/WL holder (2) 4-42 [CONFIDENTIAL] PORTÉGÉ R600 Maintenance Manual (960-709)
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4.17 USB board/WL holder 4 Replacement Procedures Installing the USB board/WL holder To install the USB board/WL holder, follow the steps below and refer to Figure 4-23 and 4- 1. Set the WL holder in place and fix it with the double-sided tape. CAUTION: A double-sided tape is stuck to a new WL holder.
4 Replacement Procedures 4.18 Bluetooth module 4.18 Bluetooth module Removing the Bluetooth module To remove the Bluetooth module, follow the steps below and refer to Figure 4-25. 1. Disconnect the Bluetooth antenna cable and Bluetooth FFC from the connector on the Bluetooth module.
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4.18 Bluetooth module 4 Replacement Procedures Installing the Bluetooth module To install the Bluetooth module, follow the steps below and refer to Figure 4-25. 1. Set the Bluetooth module to the slot and secure it with the following screw. • M2×3B ×1 S-THIN HEAD 2.
4 Replacement Procedures 4.19 Antenna relay board 4.19 Antenna relay board Removing the Antenna relay board To remove the antenna relay board, follow the steps below and refer to Figure 4-26. 1. Disconnect the wireless LAN relay antenna cable, 3G relay antenna cable and 3G antenna cable from the connectors on the antenna relay board.
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4.19 Antenna relay board 4 Replacement Procedures Installing the Antenna relay board To install the antenna relay board, follow the steps below and refer to Figure 4-26. 1. Set the antenna relay board in place and secure it with the following screw. •...
4 Replacement Procedures 4.20 System board 4.20 System board CAUTION: When replacing with a new system board, the following procedures must be executed. (1) Before replacing the system board, execute subtest02 “DMI ggginformation save” in 3.3 Setting of the hardware configuration of gggChapter 3 Test program in order to save the DMI information from gggsystem board to floppy disk.
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4.20 System board 4 Replacement Procedures Removing the System board To remove the system board, follow the steps below and refer to Figure 4-27 and 4-28. 1. Remove the following screws securing the system board. • M2×4C ×1 S-THIN HEAD •...
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4 Replacement Procedures 4.20 System board 4. Disconnect the HDD FPC (or SSD FPC), USB board FPC, RJ45 wire harness, sound board FPC and Bluetooth FFC from the connectors CN1900, CN9600, CN4100, CN9500 and CN4400 on the system board. USB board FPC (Connected to CN9600) Bluetooth FFC (Connected to CN4400)
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4.20 System board 4 Replacement Procedures Installing the System board To install the system board, follow the steps below and refer to Figure 4-27 and 4-28. 1. Connect the HDD FPC (or SSD FPC), USB board FPC, RJ45 wire harness, sound board FPC and Bluetooth FFC to the connectors CN1900, CN9600, CN4100, CN9500 and CN4400 on the system board.
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4 Replacement Procedures 4.21 Speaker 4.21 Speaker Removing the Speaker To remove the speaker, follow the steps below and refer to Figure 4-29. 1. Peel off the polyimide tape. NOTE: Do not reuse the removed polyimide tape. Be sure to use a new polyimide tape. 2.
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4.21 Speaker 4 Replacement Procedures Installing the Speaker To install the speaker, follow the steps below and refer to Figure 4-29. 1. Set the speaker to the slot. 2. Open the insulators and arrange the speaker harness into the slot. 3.
4 Replacement Procedures 4.22 Cover assembly/LCD assembly 4.22 Cover assembly/LCD assembly Removing the Cover assembly/LCD assembly To remove the cover assembly/LCD assembly, follow the steps below and refer to Figure 4- 30 to 4-33. 1. Open the insulators and release the antenna cables. Insulator Insulator Figure 4-30 Removing the cover assembly/LCD assembly (1)
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4.22 Cover assembly/LCD assembly 4 Replacement Procedures 2. Open the display 90 degrees and put the computer on the stand. 3. Remove the following screws and separate the cover assembly and LCD assembly. • M2.5×4B ×2 FLAT HEAD M2.5x4B FLAT HEAD M2.5x4B FLAT HEAD Cover assembly LCD assembly...
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4 Replacement Procedures 4.22 Cover assembly/LCD assembly 4. Push the hook outside and remove the appli button. 5. Remove the SW board from the appli button. SW board Hook Appli button Figure 4-32 Removing the SW board 6. Remove the PW SW button from the slot. PW SW button Figure 4-33 Removing the PW SW button 4-56...
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4.22 Cover assembly/LCD assembly 4 Replacement Procedures Installing the Cover assembly/LCD assembly To install the cover assembly/LCD assembly, follow the steps below and refer to Figure 4-30 to 4-33. 1. Set the PW SW button to the slot. 2. Set the SW board to the appli button. 3.
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4 Replacement Procedures 4.22 Cover assembly/LCD assembly 5. Arrange the antenna cables in place and fix them with the insulators. CAUTION: Arrange the antenna cables of the lower left portion as shown in the figure below. Do not put the cables on the rib.
4.23 Touch pad/Fingerprint sensor board 4 Replacement Procedures 4.23 Touch pad/Fingerprint sensor board Removing the Touch pad/Fingerprint sensor board To remove the touch pad/fingerprint sensor board, follow the steps below and refer to Figure 4-34 and 4-35. 1. Disconnect the membrane switch FPC from the connector on the touch pad. 2.
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4 Replacement Procedures 4.23 Touch pad/Fingerprint sensor board 5. Peel off the membrane switch adhered with the double-sided tape and remove the tip point of the FPC (connector terminal side) from the hole. 6. Peel off the aluminum tape (AL TAPE TPAD) and remove the fingerprint sensor board adhered with the double-sided tape from the slot.
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4.23 Touch pad/Fingerprint sensor board 4 Replacement Procedures Installing the Touch pad/Fingerprint sensor board To install the touch pad/fingerprint sensor board, follow the steps below and refer to Figure 4-34 and 4-35. 1. Wipe off the double-sided tapes on the cover assembly and TP BTN cover and stick a new double-sided tape on them.
4 Replacement Procedures 4.24 Keyboard 4.24 Keyboard Removing the Keyboard To remove the keyboard, follow the steps below and refer to Figure 4-36. 1. Remove the aluminum tape (AL TAPE) from the back of the cover assembly. 2. Turn the cover assembly face up and peel off the keyboard adhered to the insulator. 3.
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4.24 Keyboard 4 Replacement Procedures Installing the Keyboard To install the keyboard, follow the steps below and refer to Figure 4-36. NOTE: Do not reuse the removed keyboard and insulator. Use new keyboard and insulator. Wipe off the double-sided tapes on the cover assembly and stick new double- sided tapes.
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4 Replacement Procedures 4.25 LCD 4.25 LCD Removing the LCD To remove the LCD, follow the steps below and refer to Figure 4-37 and 4-38. 1. Peel off three LCD cushions and one LCD mask seal from the LCD mask. 2.
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4.25 LCD 4 Replacement Procedures 3. Turn up the insulator and remove the LCD from the LCD cover. 4. Peel the insulator (HNS CONN INSULATOR) and disconnect the LCD harness from the connector on the LCD. CAUTION: When disconnecting the LCD harness from the LCD unit, peel off the adhered portion of the LCD harness very carefully.
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4 Replacement Procedures 4.25 LCD Installing the LCD To install the LCD, follow the steps below and refer to Figure 4-37 and 4-38. NOTE: When installing a new LCD harness, stick a new cushion (SQUARE CUSHION) to the LCD harness. When installing a new LCD harness or LCD, stick a new insulator (HNS CONN INSULATOR) to the LCD harness.
4.26 Camera module 4 Replacement Procedures 4.26 Camera module Removing the Camera module To remove the camera module, follow the steps below and refer to Figure 4-39. 1. Take out the camera module from the slot and disconnect the camera harness from the connector on the camera module.
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4 Replacement Procedures 4.26 Camera module Installing the Camera module To install the camera module, follow the steps below and refer to Figure 4-39. 1. Connect the camera harness to the connector on a new camera module and stick the camera module in place.
4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna 4 Replacement Procedures 4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna Removing the Wireless LAN antenna/Bluetooth antenna/3G antenna To remove the wireless LAN antenna/Bluetooth antenna/3G antenna, follow the steps below and refer to Figure 4-40. 1. Turn up the insulators fixing the wireless LAN antenna, Bluetooth antenna, 3G antenna and camera harness.
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4 Replacement Procedures 4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna Please prepare required parts in advance, when replacing the following items. Parts List ITEM PART NAME Quantity ITEM No LCD COVER ASSY CAMERA MODULE 2.4/5.2GHZ ANTENNA 72, 73 LCD COVER (Wireless LAN antenna) ASSY 2.4/5.2GHZ ANTENNA (3G antenna)
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4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna 4 Replacement Procedures Installing the Wireless LAN antenna/Bluetooth antenna/3G antenna To install the wireless LAN antenna/Bluetooth antenna/3G antenna, follow the steps below and refer to Figure 4-40. 1. Stick the wireless LAN antenna/Bluetooth antenna/3G antenna on the LCD cover in place.
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4 Replacement Procedures 4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna CAUTION: Replacing the antennas with care of the followings: Stick the INSULATOR ANT HOLD S 1. Peel off the separators of the INSULATOR ANT HOLD S (12pt) and stick the ANT HOLD INSULATOR (12pt) to the LCD cover. 4-72 [CONFIDENTIAL] PORTÉGÉ...
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4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna 4 Replacement Procedures Non 3G MODEL 1 <WL-LAN MODEL only> 1. Stick the WL-LAN Main (white) to the LCD cover. <Three WL-LAN ANTENNA MODEL only> 2. Stick the WL-LAN Sub b (gray) to the LCD cover. <BT MODEL only>...
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4 Replacement Procedures 4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna Non 3G MODEL 2 <WL-LAN MODEL only> 1. Stick the WL-LAN sub a (black) to the LCD cover. < GPS/UWB MODEL only> 2. Stick the GPS/UWB (yellow) to the LCD cover. <CAMERA MODULE MODEL only>...
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4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna 4 Replacement Procedures 1. Stick the SQUARE INSULATOR (911) to the LCD cover to fix the antennas. Number of the SQUARE INSULATOR (911) stuck is the followings. ・ : WL-LAN only/non WL-LAN MODEL ・ :...
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4 Replacement Procedures 4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna & 3G (EU) WL-LAN (Intel) MODEL 1 1. Stick the WL-LAN Main (white) to the LCD cover. 2. Stick the 3G Sub (blue) to the LCD cover. 3. Stick the Aluminum sheet to the LCD cover. <BT MODEL only>...
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4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna 4 Replacement Procedures & 3G (EU) WL-LAN (Intel) MODEL 2 1. Stick the 3G main (red) to the LCD cover. 2. Stick the Aluminum sheet to the LCD cover. <CAMERA MODULE MODEL only> 3. Connect the CAMERA HARENESS to the CAMERA MODULE. 4.
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4 Replacement Procedures 4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna & 3G (UE) WL-LAN (Intel) MODEL 3 1. Stick the SQUARE INSULATOR (911) to the LCD cover to fix the antennas. 4-78 [CONFIDENTIAL] PORTÉGÉ R600 Maintenance Manual (960-709)
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4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna 4 Replacement Procedures & 3G (EU) WL-LAN (Atheros) MODEL 1 1. Stick the WL-LAN Main (white) to the LCD cover. 2. Stick the 3G Sub (blue) to the LCD cover. 3. Stick the Aluminum sheet to the LCD cover. 4.
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4 Replacement Procedures 4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna & 3G (EU) WL-LAN (Atheros) MODEL 2 1. Stick the 3G main (red) to the LCD cover. 2. Stick the Aluminum sheet to the LCD cover. 3. Stick the SQUARE INSULATOR (911) to the antennas. <CAMERA MODULE MODEL only>...
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4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna 4 Replacement Procedures & 3G (EU) WL-LAN (Atheros) MODEL 3 1. Stick the SQUARE INSULATOR (911) to the LCD cover to fix the antennas. PORTÉGÉ R600 Maintenance Manual (960-709) [CONFIDENTIAL] 4-81...
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4 Replacement Procedures 4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna Arrange the harnesses Fix the harnesses with the ANT HLD C INSULATOR (left and right). 4-82 [CONFIDENTIAL] PORTÉGÉ R600 Maintenance Manual (960-709)
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4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna 4 Replacement Procedures Fix the harnesses with the ANT HLD S INSULATOR. PORTÉGÉ R600 Maintenance Manual (960-709) [CONFIDENTIAL] 4-83...
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4 Replacement Procedures 4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna Arrange the harnesses and fix them with the LCD H HLD INSULATOR.. 4-84 [CONFIDENTIAL] PORTÉGÉ R600 Maintenance Manual (960-709)
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4 Replacement Procedures 4.28 Hinge 4.28 Hinge Removing the Hinge To remove the hinge, follow the steps below and refer to Figure 4-41. 1. Remove the following screws securing the hinges. • M2×4C ×2 S-THIN HEAD • M2×2.4C ×2 S-THIN HEAD 2.
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4.28 Hinge 4 Replacement Procedures Installing the Hinge To install the hinge, follow the steps below and refer to Figure 4-41. 1. Set the key plate and hinges (right and left) to the LCD cover, and secure them with the following screws. •...
Appendix A Handling the LCD Module Appendices Appendix A Appendix A Handling the LCD Module Precautions for handling the LCD module The LCD module can be easily damaged during assembly or disassembly. Observe the following precautions when handling the LCD module: 1.
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Appendices Appendix A Handling the LCD Module 3. If the panel’s surface gets dirty, wipe it with cotton or a soft cloth. If it is still dirty, try breathing on the surface to create a light condensate and wipe it again. If the surface is very dirty, we recommend a CRT cleaning agent.
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Appendix A Handling the LCD Module Appendices 5. Glass is used in the panel, so be careful not to drop it or let it strike a hard object, which could cause breakage or cracks. 6. CMOS-LSI circuits are used in the module, so guard against damage from electrostatic discharge.
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Appendices Appendix A Handling the LCD Module 7. Do not expose the module to direct sunlight or strong ultraviolet rays for long periods. 8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage. 9.
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Appendix A Handling the LCD Module Appendices 10. If you transport the module, do not use packing material that contains epoxy resin (amine) or silicon glue (alcohol or oxide). These materials can release gas that can damage the panel’s polarization. PORTEGE R600 Maintenance Manual (960-709) [CONFIDENTIAL]...
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Appendices Appendix A Handling the LCD Module [CONFIDENTIAL ] PORTEGE R600 Maintenance Manual (960-709)
Appendices Appendix C Pin Assignments C.14 CN8771 FAN interface connector (4-pin) Table C-14 FAN interface connector (4-pin) Pin No. Signal Name Pin No. Signal Name FANGO-P3P (IC8773-4) C.15 CN8800 DC-IN connector (4-pin) Table C-15 DC-IN connector (4-pin) Pin No. Signal Name Pin No.
Appendices Appendix C Pin Assignments SATA ODD FPC (FSISO*) for PORTEGE A600 (Not used) C.50 CN1950 SATA ODD interface connector (13-pin) Table C-47 SATA ODD interface connector (13-pin) Pin No. Signal Name Pin No. Signal Name ZSTTOD-P1P ZSTTOD-P1N ZSTROD-P1N ZSTROD-P1P SODDET-P3N SODD-P5V SODD-P5V...
Appendix D Keyboard Scan/Character Codes Appendices Appendix. D Appendix D Keyboard Scan/Character Codes Scan Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Code set 1 Code set 2 Keytop Note Make Break Make Break ‘ ~ 7 & BkSp PORTEGE R600 Maintenance Manual (960-709) [CONFIDENTIAL]...
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Appendices Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (2/4) Code set 1 Code set 2 Keytop Note Make Break Make Break Caps Lock ‘ “ Enter Shift (L) No.102 , < . > Shift (R) [CONFIDENTIAL] PORTEGE R600 Maintenance Manual (960-709)
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Appendix D Keyboard Scan/Character Codes Appendices Table D-1 Scan codes (set 1 and set 2) (3/4) Code set 1 Code set 2 Keytop Note Make Break Make Break Ctrl Alt (L) Space ALT (R) ← Home ↑ ↓ PgUp PgDn →...
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Appendices Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (4/4) Code set 1 Code set 2 Keytop Note Make Break Make Break PrintSc Pause — — — — Notes: 1. * Scan codes differ by mode. 2.
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Appendix D Keyboard Scan/Character Codes Appendices Table D-2 Scan codes with left Shift key Code set 1 Code set 2 Make Break Make Break E0 AA E0 35 E0 B5 E0 2A E0 F0 12 E0 4A E0 F0 4A E0 12 E0 AA E0 52 E0 D2 E0 2A E0 F0 12 E0 70 E0 F0 70 E0 12...
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Appendices Appendix D Keyboard Scan/Character Codes Table D-3 Scan codes in Numlock mode Code set 1 Code set 2 Make Break Make Break E0 2A E0 52 E0 D2 E0 AA E0 12 70 E0 F0 E0 F0 12 E0 2A E0 53 E0 D3 E0 AA E0 12 71 E0 F0 E0 F0 12...
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Appendix D Keyboard Scan/Character Codes Appendices Table D-5 Scan codes in overlay mode Code set 1 Code set 2 Keytop Make Break Make Break (–) Table D-6 No.124 key scan code Code set 1 Code set 2 Shift Make Break Make Break Prt Sc...
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Appendices Appendix D Keyboard Scan/Character Codes Table D-7 No.126 key scan code Shift Code set 1 Code set 2 Make Make Pause Common* E1 1D E1 F0 Ctrl* E0 46 7E E0 F0 *: This key generates only make codes. [CONFIDENTIAL] PORTEGE R600 Maintenance Manual (960-709)
Appendix E Key Layout Appendices Appendix E Key Layout United Kingdom (UK) Keyboard Figure E-1 UK keyboard United States (US) Keyboard Figure E-2 US keyboard PORTEGE R600 Maintenance Manual (960-709) [CONFIDENTIAL]...
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Appendices Appendix E Key Layout Thai Keyboard Figure E-3 Thai keyboard Canadian French Keyboard Figure E-4 Canadian French keyboard [CONFIDENTIAL] PORTEGE R600 Maintenance Manual (960-709)
Appendix G BIOS rewrite procedures Appendices Appendix G Appendix G BIOS Rewrite Procedures This Appendix explains how to rewrite the system BIOS program when you update the system BIOS. Tools To rewrite the BIOS, you need the following tool: BIOS/EC/KBC rewriting disk Rewriting the BIOS 1.
Appendix H EC/KBC rewrite procedures Appendices Appendix H Appendix H EC/KBC Rewrite Procedures This Appendix explains how to rewrite the EC/KBC system program when you update the EC/KBC system. It is necessary to rewrite the EC/KBC system program when the following changes are made. 1.
Appendix I Reliability Appendices Appendix I Reliability Appendix I Reliability The following table shows MTBF (Mean Time Between Failures) in maximum configuration. Table I-1 MTBF Time (hours) 6,074h PORTEGE R600 Maintenance Manual (960-709) [CONFIDENTIAL]...