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This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Important Safety Information CAUTION To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord to connect a modem to the telephone wall jack. When using your computer with a telephone connection, always follow basic safety precautions to reduce the risk of fire, electric shock, and injury to persons: •...
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Hewlett-Packard. TERMINATION. Hewlett-Packard may terminate this software license for failure to comply with any of these terms provided Hewlett-Packard has requested Customer to cure the failure and Customer has failed to do so within thirty (30) days of such notice.
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HP standard commercial license terms and for non-DOD Departments and Agencies of the U.S. Government, the restrictions set forth in FAR 52.227-19(c)(1-2) (June 1987) Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S.A. Copyright (c) 2000 Hewlett-Packard Company. All Rights Reserved. Customer further agrees that Software is delivered and licensed as “Commercial computer software”...
Contents Getting Started with Your HP Notebook ..............11 Taking Inventory......................12 What’s in the Box?....................12 To buy accessories ....................13 To find more information..................13 Identifying Parts of the Computer................14 Front View ......................14 Back View......................15 Bottom View ......................
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To lock the hard disk drive..................44 Working in Comfort with a Notebook PC ..............45 Taking Care of Your Computer .................. 47 To protect your hard disk drive ................47 To maintain your computer ................... 47 To safeguard your data..................48 To extend the life of the display................
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To replace a plug-in module.................. 82 To insert or remove a CD or DVD ................ 85 To play DVD movies .................... 86 To create or copy CDs................... 87 Connecting PC Cards....................88 To insert or remove a PC Card................88 Connecting External Devices..................
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To get help from the web ..................144 To contact HP for support or service..............145 To receive repair service ..................147 To prepare your computer for shipment.............. 148 Hewlett-Packard Limited Warranty Statement ............149 Reference Information ....................151 Hardware Specifications ................... 152 Modem Reference Information................. 155 Modem Reference (Ambit) .................
Congratulations! Your notebook computer sets a new standard in personal computing. Although compact and easy to carry, your computer is made with the quality and attention to detail that are the hallmark of Hewlett-Packard. Your computer has several features that make it convenient to use: •...
Getting Started with Your HP Notebook Taking Inventory To buy accessories You can buy accessories for your computer online. For the latest accessories and options, visit the HP Notebook web site (www.hp.com/notebooks). HP currently offers plug-in modules and other accessories, such as the following: •...
Getting Started with Your HP Notebook Identifying Parts of the Computer Identifying Parts of the Computer Front View 1. Wireless on-off button and indicator light 9. Main status lights: power mode, hard disk activity, (on certain models). main battery charge. 2.
Getting Started with Your HP Notebook Identifying Parts of the Computer Back View 18. Universal serial bus ports (USB). 22. LAN port. 19. Infrared port. 23. AC adapter jack. 20. External monitor port. 24. Kensington lock slot (security connector). 21. Modem port (on certain models). 25.
Getting Started with Your HP Notebook Identifying Parts of the Computer Bottom View 26. Hard disk drive retaining screw. 29. Main battery. 27. RAM cover. 30. Main battery latch. 28. Docking port. Reference Guide...
Getting Started with Your HP Notebook Identifying Parts of the Computer Status Lights The main status lights report power and battery status and drive activity. 1. Power mode. • On: the computer is on (even if the display is off). •...
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Getting Started with Your HP Notebook Identifying Parts of the Computer The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. 1. Caps Lock. Caps Lock is active. 2. Num Lock. Num Lock is active (Fn+F9). (The Keypad Lock must also be on to use the embedded keypad.) 3.
Getting Started with Your HP Notebook Identifying Parts of the Computer Expansion Base - Front 1. Docking connector. 8. CD player controls: previous track, play/pause, stop, next track, volume. 2. Status panel. 9. Right plug-in module bay. Used with CD player 3.
Getting Started with Your HP Notebook Identifying Parts of the Computer Expansion Base - Back 15. Universal serial bus ports (USB). 20. PS/2 mouse port. 16. S-video (TV out) port. 21. PS/2 keyboard port. 17. Serial port (COM1). 22. LAN port (works only if the computer has a built-in LAN port).
Getting Started with Your HP Notebook Setting Up Your Computer Setting Up Your Computer WARNING Improper use of keyboards and other input devices has been associated with ergonomic injury. For information about reducing your risk, see Working in Comfort in the online HP Library, or visit our ergonomics web site, www.hp.com/ergo.
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Getting Started with Your HP Notebook Setting Up Your Computer 2. Insert the front end of the battery into the battery compartment on the bottom of the computer, then press the back end in until it clicks into place. To remove the battery 1.
Getting Started with Your HP Notebook Setting Up Your Computer Step 2: Connect AC power CAUTION Use only the HP AC adapter included with your computer (or other approved adapter). Using any other AC adapter could damage the computer and may void your warranty (see the warranty statement in this manual).
Getting Started with Your HP Notebook Setting Up Your Computer Step 3: Connect a phone line If your computer does not include a built-in modem, you can skip this step. Also, if you prefer, you can instead connect to a PC Card modem or an external modem. 1.
Getting Started with Your HP Notebook Setting Up Your Computer Step 4: Turn on the computer • Press the blue sleep button above the keyboard. The computer then boots up, and Windows starts automatically. Hint If your computer does not turn on when operating on battery power, the battery may be out of power.
Registering your computer does the following: • Records your ownership of the computer with Hewlett-Packard and provides access to service, support, and information. • Records your ownership of the Windows 98 or XP operating system with Microsoft.
Getting Started with Your HP Notebook Setting Up Your Computer What to do next Here are a few things you may want to try at this point: • If you’re not familiar with the version of Windows installed on your computer, click Start, Help (Windows 98 or 2000) or Start, Tour Windows XP, or check the Windows manual to discover what’s new.
Getting Started with Your HP Notebook Setting Up Your Computer To connect the floppy disk drive If you don’t have an expansion base, you can connect the floppy disk drive to a USB port. • Connect the F2101A USB floppy cable directly to the floppy drive and to the USB port.
Basic Operation Operating Your Computer Operating Your Computer You can start and stop your computer using its blue sleep button. However, at certain times you may want to use other methods to start or stop the computer—depending on power considerations, types of active connections, and start-up time. To turn the computer on and off Power mode To enter this mode...
Basic Operation Operating Your Computer To reset the computer Occasionally, you may find that Windows or the computer has stopped responding, and will not let you turn the computer off. If this happens, try the following in the order listed. •...
Basic Operation Operating Your Computer To change the boot device The computer normally boots from its internal hard disk. You can also boot the computer from a floppy disk drive connected to a USB port, an external drive in an expansion base module bay, or an internal network interface card (NIC).
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Basic Operation Operating Your Computer You can use Mouse in Control Panel to customize the operation of your computer’s pointing stick: you can change the left, right, and scroll button actions, double-click speed, pointer speed, and more. Moving and selecting 1.
Basic Operation Operating Your Computer To use the Fn hot keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys.
To reprogram a One-Touch button 1. Click Start, Programs, HP One-Touch, HP One-Touch Configuration (Windows 98 or 2000), or Start, All Programs, Hewlett-Packard, Notebook, HP One-Touch, HP One- Touch Configuration (Windows XP). 2. On the One-Touch buttons tab, click the button you want to reprogram.
Basic Operation Operating Your Computer To use the Windows and Applications keys The Windows key brings up the Windows Start menu. This is the same as clicking the Start button on the taskbar. The Applications key brings up the shortcut menu for the current application. This is the same menu that appears when you right-click while pointing at the application.
–or– • Click Start, Programs, HP Display Settings, HP Display Settings (Windows 98), or Start, Programs (or All Programs), Hewlett-Packard, Notebook, HP Display Settings, HP Display Settings (Windows 2000 or XP). You have the option of adding a display settings icon in the taskbar for quick access.
Basic Operation Operating Your Computer The computer has an LCD display, which behaves differently from a normal computer monitor. If you change the display resolution, the desktop changes size, but the objects on it do not. You normally won’t change the resolution except to use an external monitor. Using an external monitor If you want, you can attach an external monitor to your computer.
HP Presentation Ready automatically returns your computer to its normal settings. To prepare for the presentation 1. Click Start, Programs (or All Programs), Hewlett-Packard, Notebook, HP Presentation Ready, Configure. –or– Click the HP Presentation Ready icon in the taskbar (if present), then click Configure.
Basic Operation Operating Your Computer To use a multimedia expansion base The multimedia expansion base provides connections for peripheral devices that you can leave in place whenever you remove the computer from your desk. Instead of disconnecting and reconnecting the devices, you can simply undock and dock the computer.
Basic Operation Securing Your Computer Securing Your Computer To set up password protection You can protect your computer from access by another user when you set up password protection, which is available through Windows and through the BIOS Setup utility. For complete protection, set passwords in Windows and through BIOS Setup.
Basic Operation Securing Your Computer For Windows 2000, to protect against unauthorized undocking while the computer is running, press CTRL+ALT+DEL and click Lock Computer before leaving it unattended, or set up a screen saver with a password in Control Panel Display. Windows XP 1.
Basic Operation Securing Your Computer 3. Insert the lock into the security connector on the back of the computer, and release the key. Store the key in a safe place away from the computer. The expansion base also includes a security connector. When the expansion base is secured in this way, you will not be able to use the emergency undock latch.
Basic Operation Securing Your Computer To set PC identification Pavilion models HP TopTools and PC identification are not supported on all Pavilion models. You must have BIOS administrator password authority to set a PC identification number. 1. If you have not already installed HP TopTools, do so now—see “To set up TopTools” on page 137.
Basic Operation Working in Comfort with a Notebook PC Working in Comfort with a Notebook PC WARNING Improper use of keyboards and other input devices has been associated with ergonomic injury. For more information about reducing your risk, visit our ergonomics web site at www.hp.com/ergo—or see Working in Comfort in the online HP Library.
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Basic Operation Working in Comfort with a Notebook PC Using Your Mobile Computer • Position the computer so your wrists and hands are in a neutral position. Your wrists should be as straight as possible and should not have to bend sideways or more than 10 degrees up or down.
Basic Operation Taking Care of Your Computer Taking Care of Your Computer Use the following recommendations to maintain your computer during everyday use and prevent potential physical damage or data loss. To protect your hard disk drive Hard disk drives, as well as other internal components, are not indestructible and can be damaged by inappropriate handling and operation.
Basic Operation Taking Care of Your Computer To safeguard your data • Do not use the pointing stick or activate any other device that interrupts operation while the system is starting or stopping. • Back up your work regularly. Copy files to floppy, tape, CD-R, or network drives. •...
Batteries and Power Management Managing Power Consumption Managing Power Consumption When you’re running your computer on battery power, you will want to maximize operating time without compromising performance. Your computer is designed to help you reduce power consumption and extend battery life without needing to turn it off. •...
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Batteries and Power Management Managing Power Consumption The computer can also enter Hibernate mode if battery power reaches a critically low level. (See “To respond to a low-battery warning” on page 55.) If this happens, you will find on resuming that all your data has been saved, but some functions may be disabled. To resume normal operation, restore power by connecting an AC adapter or installing a charged battery, then shut the computer off and restart it.
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Batteries and Power Management Managing Power Consumption Managing CPU power If your computer contains a multispeed processor with Intel SpeedStep Technology, the taskbar in Windows 98 or 2000 contains an Intel SpeedStep Technology icon. This feature enables the processor to automatically switch to lower, power-saving speeds or to higher-performance speeds according to its workload and power source.
Batteries and Power Management Managing Power Consumption To manage power manually In addition to allowing the computer to enter its power-saving modes automatically, you can also put it into any of the following three modes whenever you need to. Power mode Does this…...
Batteries and Power Management Using Battery Power Using Battery Power To check battery status The computer contains one battery: the main battery. An expansion base can contain one or two secondary batteries in the module bays. From the battery charge light The main battery charge light on the front of the computer shows whether the computer’s main battery is charging or fully charged—see “Status Lights”...
Batteries and Power Management Using Battery Power On the battery 1. Remove the battery from the computer (see “Step 1: Install the battery” on page 21) or from the expansion base. 2. Press the contact pad on the back of the battery. The number of lights that turn on indicates the remaining charge (each light represents 20% of a full charge).
Batteries and Power Management Using Battery Power To get the longest operating time, wait until the battery’s charge is below 50% before recharging, then charge it fully (100%). Charging can take up to approximately 2 hours. You can continue working while the battery charges. A fully charged battery can operate the computer for up to approximately 4 hours, depending on your computer’s model, power management settings, and level of use.
Batteries and Power Management Using Battery Power • If you work with an application that uses the serial port or an I/O PC Card, exit the application when you finish using it. • Install another battery—see “To use additional batteries” on page 56. •...
Modem and Network Connections Using the Modem Using the Modem If your computer has a modem port, you can connect your modem to a telephone line and communicate with other computers throughout the world. You can explore the Internet, send and receive e-mail messages, and use your computer to send and receive faxes. Your computer contains several software programs that work with your modem: •...
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Modem and Network Connections Using the Modem 2. Connect the telephone cord to the built-in modem. 3. Plug the other end of the phone cord into a telephone jack. If the plug on the phone cord doesn’t fit the jack, you may need to use an adapter. 4.
Signing up with an Internet Service Provider Before you can connect to the Internet, you need to set up an account with an Internet Service Provider (ISP). In some countries, Hewlett-Packard provides easy Internet signup so that you can connect quickly to an ISP.
Modem and Network Connections Using the Modem Using AOL as your ISP (Windows 98) If you signed up with AOL as your ISP, you can access the Internet only with AOL’s own software—you can’t use a standard browser such as Internet Explorer. As a result, you cannot view web sites by clicking on links in documents, and you cannot go to a web site by entering the address in Windows Explorer.
Modem and Network Connections Using the Modem To change your modem settings The modem is already set up to be compatible with telephone systems and modems in most areas. However, in some situations, you may have to change modem settings to match local conditions.
Modem and Network Connections Using the Modem To send and receive e-mail Sending and receiving e-mail requires an e-mail account with an Internet Service Provider or with your company’s communications system. If you are using AOL, e-mail services are part of your AOL service. For another ISP, you can use Outlook Express (included with your computer) or an e-mail system of your choice.
Modem and Network Connections Using the Modem To send and receive faxes (Windows 98) Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer.
Modem and Network Connections Using the Modem To send and receive faxes (Windows 2000) Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer.
Modem and Network Connections Using the Modem To send and receive faxes (Windows XP) Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer.
Modem and Network Connections Connecting to a LAN Connecting to a LAN Connecting to a local area network (LAN) gives you access to network resources, such as printers and file servers on your corporate network, and possibly to the Internet. To connect to a LAN Important If your computer does not have a LAN port, the LAN port on an expansion base will not...
Modem and Network Connections Making Wireless Connections Making Wireless Connections If your computer includes a wireless on-off button—located at the top of the computer’s display—you can connect by radio to a wireless local area network (LAN) and access computers and other resources on the network. A wireless network provides all the functions of a typical “wired”...
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Modem and Network Connections Making Wireless Connections 3. If the computers use encrypted communication, use the Encryption tab to set the following parameters, which must be identical for all computers connecting to each other: • Encryption: 64-bit or 128-bit. • Key: see the hint below. The computers automatically connect whenever they’re within range of each other and wireless communication is turned on—see “To turn wireless communication on and off,”...
Modem and Network Connections Making Wireless Connections To prepare for connections (Windows XP) Before you can connect your computer to a particular 802.11 wireless network, you have to configure the computer for the specific wireless connection. Connecting to an Existing Wireless Network You can connect to an access point that gives you access to a local area network, or you can connect directly to other computers in an AdHoc network.
Modem and Network Connections Making Wireless Connections Creating a New Computer-to-Computer Network (AdHoc) You can set up a new network available to other local computers. 1. Click Start, Control Panel, Network and Internet Connections, Network Connections. 2. Double-click the wireless connection to show its status, then click Properties. 3.
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Modem and Network Connections Making Wireless Connections Windows XP: Click Start, Control Panel, Network and Internet Connections, Network Connections, then double-click the wireless network connection icon. If you’re within range of your wireless network, your computer automatically connects. To check the status of your wireless connection, click the wireless link icon in the taskbar and select Wireless Status (Windows 98 or 2000), or open Network Connections in Control Panel and double-click the connection (Windows XP).
Add-On Devices Using an Expansion Base Using an Expansion Base The multimedia expansion base enhances your computer’s capabilities as a portable computer system. It provides space for additional drives and batteries, as well as expanded multimedia performance. The expansion base also makes your computer more convenient for desktop use. By making a single connection—docking your computer into the base—you get easy access to these devices: •...
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Add-On Devices Using an Expansion Base 2. Insert the back of the computer into the expansion base so it’s held by the hooks at the back corners. Then lower the front end into the base. Press firmly near the center- front until it latches into the base.
Add-On Devices Using an Expansion Base To undock the computer 1. Important: close any files that reside on network drives or module drives in the expansion base. 2. Press the undock switch on the right side of the expansion base. –or–...
Add-On Devices Using an Expansion Base Using the emergency undock latch If you cannot undock the computer using the undock switch or the Start menu, use the emergency undock latch on the right side of the expansion base. 1. If a security cable is attached to the expansion base, remove it. 2.
Add-On Devices Using an Expansion Base 1. Multimedia power switch (and indicator light)—turns the CD player on and off. Works only when the computer is turned off, in Standby or Hibernate mode, or not docked. 2. Previous track. 3. Play/Pause. 4.
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Add-On Devices Using an Expansion Base 1. Status panel button. 2. Status panel. For more information about the status panel, see the following table. Status Description AC indicator Appears when an AC adapter is connected to the expansion base. Battery indicator Appears when a secondary battery is installed in a module bay.
Add-On Devices Using Plug-In Modules Using Plug-In Modules You can use any compatible plug-in module with the multimedia expansion base’s module bays, such as: • CD-ROM, DVD, or similar drive. • Zip drive. • Second hard drive. • Floppy disk drive. •...
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Add-On Devices Using Plug-In Modules CAUTION Before disconnecting a CD-ROM drive, DVD drive, or any other type of drive, you must either stop the drive using the icon in the taskbar or shut down the computer—otherwise, you could lose data. Exception: for Windows 98, you MUST shut down the computer before connecting or disconnecting a hard disk drive.
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Add-On Devices Using Plug-In Modules 3. Press the button on the module release latch, and slide the latch toward the front of the expansion base. 4. Grasp the module and pull it out. 5. Slide the new plug-in module into the computer until it clicks into place. 6.
Add-On Devices Using Plug-In Modules To insert or remove a CD or DVD CAUTION Do not remove a CD or DVD while the computer is reading it. Otherwise, the computer could stop responding and you could lose data. Be sure to press the CD or DVD onto the spindle. You can damage the disk or drive if you just lay the disc on the tray.
Add-On Devices Using Plug-In Modules If your expansion base loses power, or if you have removed the CD-ROM or DVD module from the base, you can manually open the drive to remove a CD. • Insert a straightened paper clip into the recessed hole on the front of the drive. To play DVD movies If your computer came with a DVD drive, it also includes DVD player software that lets you play DVD movies.
Add-On Devices Using Plug-In Modules Important DVDs can have regional codes embedded in the disc data. These codes prevent DVD movies from being played outside the region of the world in which they are sold. If you get a region code error, you are trying to play a DVD intended for a different region. Most DVD drives let you change the region code only a limited number of times (usually no more than four).
Add-On Devices Connecting PC Cards Connecting PC Cards The computer’s PC Card slot is available for expanding the computer’s data storage and communication capabilities. The computer supports standard Type II PC Cards (PCMCIA and CardBus). The slot also supports Zoomed Video, which allows a Zoomed Video card to show high- quality multimedia presentations.
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Add-On Devices Connecting PC Cards Removing a PC Card CAUTION Before removing a PC Card, you must use the PC Card, Eject Hardware, or Safely Remove Hardware icon in the taskbar, or else shut down the computer. Otherwise, you could lose data. 1.
Add-On Devices Connecting External Devices Connecting External Devices To identify connectors for external devices The diagrams below shows the connectors for external devices on the computer and expansion base. Note Before you connect any device, check its documentation to see if you need to make any settings or adjustments to the equipment before using it.
Add-On Devices Connecting External Devices To connect a USB device The universal serial buses (USB) on the computer and expansion base provide a bi-directional serial interface for adding peripheral devices such as a mouse, keyboard, game controller, serial and parallel port, and scanner on a single bus. •...
–or– Click Start, Programs, HP Display Settings, HP Display Settings (Windows 98), or Start, Programs (or All Programs) Hewlett-Packard, Notebook, HP Display Settings, HP Display Settings (Windows 2000 or XP). You can also add a display settings icon in the taskbar for quick access.
Add-On Devices Connecting External Devices Using extended display mode (Windows 98 or XP) You can extend your desktop by connecting an external monitor to your computer. 1. Click Start, Settings, Control Panel, then double-click Display (Windows 98), or click Start, Control Panel, Appearance and Themes, Display (Windows XP). 2.
• Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart. –or– 1. Click Start, Programs, HP Display Settings, HP Display Settings (Windows 98), or Start, Programs (or All Programs), Hewlett-Packard, Notebook, HP Display Settings, HP Display Settings (Windows 2000 or XP). 2. Select the TV option.
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Add-On Devices Connecting External Devices 2. Windows 98 only: click Start, Run, and type c:\hp\drivers\fir\quikbeam\setup.exe to install the QuickBeam software. For more information, see the Readme file in the same directory. Using the infrared port • Make sure the infrared ports of your computer and the other device lie in as straight a line as possible.
Add-On Devices Installing Additional RAM Installing Additional RAM Your computer has no memory (RAM) built in, but has two slots for RAM modules: the system RAM slot beneath the keyboard (which contains a module installed at the factory), and an expansion slot on the bottom of the unit. You can use both of these slots to expand your unit’s RAM.
Add-On Devices Installing Additional RAM 4. Carefully insert the edge of the RAM module into the connector at about a 30° angle until it is fully seated. Then press down on both sides until the latches snap closed. 5. Replace the cover. 6.
Add-On Devices Installing Additional RAM 3. Turn the unit upside down, remove the screw holding the RAM cover, and remove the cover. 4. Release the two latches at the sides of the RAM module, so the free edge of the module pops up.
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Add-On Devices Installing Additional RAM 4. Remove the plastic panel above the keyboard (containing the power button and keyboard status lights). Pry the right end of the panel up with a small, flat-blade screwdriver, then lift the end until the panel unsnaps above the F12 key. Slide the panel slightly to the right and lift it out.
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Add-On Devices Installing Additional RAM 6. Raise the top edge of the keyboard slightly, then slide it back about 1 cm (1/2 in) and fold it onto the front of the case. WARNING Do not touch the metal surfaces inside the computer until they have cooled off. They could be very hot if the computer was running recently.
Add-On Devices Replacing the Hard Disk Drive Replacing the Hard Disk Drive To replace the hard disk drive You’ll need a small Phillips screwdriver for this procedure. 1. Unplug the AC adapter, if present, and remove the battery. 2. Turn the unit bottom side up and remove the hard drive retaining screw. 3.
Add-On Devices Replacing the Hard Disk Drive 2. Notice that the hard drive has a pin connector attachment at one end. Carefully remove this connector from the end of the drive. Work alternately at each end so that the connector slides off evenly without bending the connector pins. 3.
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Add-On Devices Replacing the Hard Disk Drive • To prepare a hard disk drive module in the expansion base, follow these steps: Windows 98 1. Install the hard drive module and reboot the computer. 2. Click Start, Run, and type fdisk. 3.
• Test your computer by running the e-Diagtools test program—see “Testing the Hardware” on page 129. • Contact your dealer or Hewlett-Packard—see “To contact HP for support or service” on page 145. Please have your computer with you when you call.
Troubleshooting and Maintenance Troubleshooting Your Computer If sound does not record • Check the software controls for recording sound: click Start, Programs (or All Programs), Accessories, Multimedia (or Entertainment), Sound Recorder. • In Volume Control, click Options, Properties, and make sure the microphone is enabled in the recording controls.
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Troubleshooting and Maintenance Troubleshooting Your Computer If a DVD movie stops playing in the middle • You may have accidentally paused the DVD movie. Press the Play button to resume. • The DVD may be double-sided. Open the DVD tray, and read the text near the center hole of the disc.
Troubleshooting and Maintenance Troubleshooting Your Computer Display problems If the computer is on, but the screen is blank • Move the mouse or pointing stick. This will wake the display if it is off. • Try pressing Fn+F2 to increase the display brightness. •...
Troubleshooting and Maintenance Troubleshooting Your Computer If HP Presentation Ready does not switch to your video settings • If you’re using an external monitor that isn’t a plug-and-play device, open Control Panel Display and set up a monitor that supports the video settings you intend to use for your presentation.
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Troubleshooting and Maintenance Troubleshooting Your Computer If a port on the expansion base isn’t working • Make sure the computer is fully inserted into the expansion base. • Reset the expansion base—see “To reset the computer” on page 31. If the operating system hangs when you dock or undock •...
Troubleshooting and Maintenance Troubleshooting Your Computer Hard disk drive problems If the computer’s hard drive doesn’t spin • Make sure the computer has power. If necessary, connect the AC adapter, and make sure it is fully plugged into a power source and into the rear of the computer. •...
Troubleshooting and Maintenance Troubleshooting Your Computer Infrared Problems By default, the infrared port is not enabled, so you must enable it before you can use it. If you have problems with infrared communication • Make sure the line between the two infrared ports is not blocked, and that the ports face each other as squarely as possible.
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Troubleshooting and Maintenance Troubleshooting Your Computer • If an external mouse is connected, the pointing stick is normally disabled. You can change this setting with the BIOS Setup utility—see “To run the BIOS Setup utility” on page 131. • Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart. If the scroll button doesn’t scroll in some applications •...
Troubleshooting and Maintenance Troubleshooting Your Computer LAN problems If the built-in network adapter doesn’t connect to the LAN • Check all cables and connections. Try connecting at a different network station, if available. • If the green light next to the LAN port does not light, the LAN cable may not be connected to the network or the network may be down.
Troubleshooting and Maintenance Troubleshooting Your Computer If you have slow or dropped connections on a 10/100 network switch or hub • The switch may be forced to 10 Mbps. For Windows 98, use Network in Control Panel to disable Auto Polarity for the network adapter. If a network connection responds slowly •...
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Troubleshooting and Maintenance Troubleshooting Your Computer • If you’re dialing internationally, line noise is often difficult or impossible to eliminate. • If you have call-waiting, disable it—your telephone company can provide instructions. • Eliminate extra connections in the line. If possible, connect directly to the wall jack. •...
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Troubleshooting and Maintenance Troubleshooting Your Computer • Try another telephone line, preferably one normally used for a fax machine or modem. • The modem at the other end may have a problem. Try dialing to a different modem. • Try disabling error correction and data compression. If the modem isn’t detected •...
Troubleshooting and Maintenance Troubleshooting Your Computer • If you’re faxing by printing from an application, make sure you’ve selected the fax printer. • Try turning off power management features temporarily. If excessive line current is detected • Make sure you’re using an analog telephone line. You must not use a digital line. In a hotel, ask for a data line.
Troubleshooting and Maintenance Troubleshooting Your Computer If an I/O card stops communicating properly • The card may have been reset if the computer suspended or turned off. Exit any applications, then remove and reinsert the card. If a PC Card modem is not working •...
Troubleshooting and Maintenance Troubleshooting Your Computer • If the computer’s hard disk drive frequently runs (as indicated by the hard drive light on the front of the computer) while the computer appears to be paused or running slowly, Windows is likely spending excess time writing to its swap file on the computer’s hard disk.
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Troubleshooting and Maintenance Troubleshooting Your Computer If the main battery doesn’t charge • Make sure the AC adapter is fully plugged into the power source and the computer or expansion base, and that the light on the adapter is on. •...
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Troubleshooting and Maintenance Troubleshooting Your Computer If the Time Remaining for the battery is not correct • The Time Remaining is an estimate based on the rate at which the computer is using power at the moment, and so assumes that you will continue using power at that rate until the battery runs out.
Troubleshooting and Maintenance Troubleshooting Your Computer Printing problems Hint You will usually be able to solve most printing problems by using the Print troubleshooter in Windows Help: click Start, Help (or Help and Support). If a serial or parallel printer doesn’t print •...
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Troubleshooting and Maintenance Troubleshooting Your Computer • Press the blue sleep button to suspend and resume. • Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart. • Check mouse settings in Control Panel: click Start, Settings, Control Panel, then double-click Mouse (Windows 98 or 2000), or click Start, Control Panel, Printers and Other Hardware, Mouse (Windows XP).
Troubleshooting and Maintenance Troubleshooting Your Computer If the serial or parallel port is not working • Make sure the port connection is secure. • Check the port settings in Control Panel: open the hardware Device Manager, then double-click Ports (COM & LPT). •...
Troubleshooting and Maintenance Troubleshooting Your Computer • If the computer still doesn’t respond, remove the battery and AC adapter, remove any PC Card, and undock the computer if docked. Then plug the AC adapter in, reset the computer using the system-off switch, and turn it on by pressing the blue sleep button. If the computer won’t boot from battery power •...
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Troubleshooting and Maintenance Troubleshooting Your Computer • For Windows 98, disable DNS in the TCP/IP properties: click Start, Settings, Control Panel, then double-click Network. If you cannot connect to a particular computer on the network • Make sure the computer is properly connected to the network. •...
Troubleshooting and Maintenance Testing the Hardware Testing the Hardware The e-Diagtools hardware diagnostic program included with your computer provides two levels of testing: • Automated testing using its basic hardware test. • Advanced testing using individual hardware tests. The tests are designed to run after the system reboots. This ensures that the computer will be in a predictable state, so the diagnostic program can properly test the hardware components.
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Troubleshooting and Maintenance Testing the Hardware 9. Select and run the appropriate tests. Tests are listed only for detected hardware. Press the following keys to run tests: ENTER Runs the highlighted test. F5 or Marks or unmarks the highlighted test. SPACE Marks or unmarks all tests in the current menu.
Troubleshooting and Maintenance Configuring the Computer Configuring the Computer Your computer includes two tools that help you configure its operation: the BIOS Setup utility and HP TopTools. To run the BIOS Setup utility The BIOS (Basic Input and Output System) Setup utility enables you to make changes to the computer’s system configuration, and to tailor the operation of your computer to your individual work needs.
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Troubleshooting and Maintenance Configuring the Computer Main Menu Setting Description Default BIOS Revision Shows the current version of the computer’s BIOS. Detected automatically. Exp. Base BIOS Shows the current version of the expansion base’s BIOS. Detected Revision* automatically. System Time Sets the time using 24-hour format.
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Troubleshooting and Maintenance Configuring the Computer Setting Description Default UUID Displays the value of the 16-byte UUID (Universally Unique Detected ID) as 32 hex characters. automatically. MAC Address Displays the MAC network address of the internal (wired) Detected LAN. automatically. * Available only when docked.
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Troubleshooting and Maintenance Configuring the Computer Security Menu Setting Description Default User Password is Shows if a user password is set. Clear Administrator Password Shows if an administrator password is set. Clear Set User Password Press ENTER to set, change, or clear the user password. Enter The password can have no more than 8 characters (0-9, A-Z), and cannot include special or accented characters.
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Troubleshooting and Maintenance Configuring the Computer Power (APM) Menu Windows XP uses only the settings marked with *. Windows 98 uses only the settings marked with *, **, and ***. Windows 2000 use only the settings marked with * and ***. All other settings in the Power menu are ignored when Windows is running.
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Troubleshooting and Maintenance Configuring the Computer Boot Menu Setting Description Default +Hard Disk Shows the order of boot devices, with “+” 1. Hard Disk +Removable Device indicating a device category. Move the entries to 2. Removable CD-ROM/DVD Drive change the order. If the computer has more than Device Internal NIC one device in a category, you can select the one...
Troubleshooting and Maintenance Configuring the Computer To set up TopTools HP TopTools is for network managers and administrators who are responsible for managing computer systems. It offers configuration and security options that allow you to check which hardware and software components are installed on your computer and how well they are working.
Troubleshooting and Maintenance Reinstalling and Updating Software Reinstalling and Updating Software You can use the Recovery CD to recover the original factory software for your computer. The Recovery CD also provides Windows drivers specific to your computer to configure a custom system. You can find drivers in these locations: •...
Troubleshooting and Maintenance Reinstalling and Updating Software 4. Turn on or restart the computer. If the computer is running, click Start, Shut Down (or Turn Off Computer), Restart. 5. When you see the HP logo, press ESC to select the boot device: •...
145. To update the BIOS Hewlett-Packard may provide updates to the computer BIOS and expansion base BIOS to enhance the capabilities of your system. You can use e-Diagtools for Windows to download and install BIOS updates in your computer and expansion base simultaneously.
Troubleshooting and Maintenance Reinstalling and Updating Software 3. If you have an expansion base, dock the computer. If the computer is docked, the expansion base BIOS is automatically updated along with the computer BIOS. 4. Connect the AC adapter. 5. Connect any cables or equipment needed to connect to the Internet. 6.
HP Support and Service Getting Assistance for Your Computer Getting Assistance for Your Computer To get help from the web HP has several web sites on the Internet dedicated to providing information to HP notebook computer users. The following sites are especially useful for helping you get support for your computer: •...
HP Support and Service Getting Assistance for Your Computer To contact HP for support or service HP Customer Care Centers will assist you free of charge during the term of the warranty (you are responsible for the telephone charges). During the free assistance period, HP will assist with questions about: •...
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HP Support and Service Getting Assistance for Your Computer North America Russian Federation: United States: (970) 635-1000 Moscow: +7-095-797-3520 Canada: (905) 206-4663 St. Petersburg: +7-812-346-7997 Mexico: Spain: +34-902-321-123 Mexico City: 52-58-9922 Sweden: +46-(0)8-619-2170 Outside Mexico City: 01-800-472 6684 Switzerland: +41-(0)848-80-11-11 Guadalajara: 669-9500 Turkey: +90-216-579-71-71 Monterrey: 378-4240...
HP Support and Service Getting Assistance for Your Computer To receive repair service If the HP notebook product is not normally sold by HP in the country of use, it must be returned for service to a country in which it is sold and supported. Note HP Pavilion notebooks have regional support and service in selected countries.
• Any removable media, such as CDs, DVDs, or floppy disks. • Any hardware not involved in the problem and not requested for repair. 3. When sending your notebook to Hewlett-Packard, please use the original product packaging or other substantial packaging to avoid damage to the unit in transit. Make sure at least three inches of suitable packing material surround the unit.
HP Support and Service Hewlett-Packard Limited Warranty Statement Hewlett-Packard Limited Warranty Statement 1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified in the Warranty Duration table below. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
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HP Support and Service Hewlett-Packard Limited Warranty Statement 7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS...
Reference Information Hardware Specifications Hardware Specifications Because we are constantly improving our products, the specifications shown below are subject to change. For the latest specifications, see the HP Notebook web site (www.hp.com/notebooks). Physical Attributes Computer: Size: 278 × 222 × 25 mm (10.9 × 8.7 × 1.0 in). Weight: 1.5 kg (3.4 lb) minimum, depending on model.
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Reference Information Hardware Specifications Audio System Computer: 16-bit Sound Blaster Pro-compatible stereo sound. Built-in speaker. 3D-enhanced PCI bus audio. Built-in microphone. Separate audio-off button with indicator light. Headphone-out and microphone-in. Expansion base: CD player (can play with or without computer docked). Stereo sound via three built-in speakers.
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Reference Information Hardware Specifications Input/Output Computer: 2 universal serial bus (USB) ports. 15-pin VGA video-out with DDC support. Dual display. 4-Mbps IrDA-compliant infrared port. Expansion base: 2 universal serial bus (USB) ports. 9-pin, 115,200-bps serial (16550 UART). 25-pin bi-directional ECP/EPP parallel. 15-pin VGA video-out with DDC support.
Reference Information Modem Reference Information Modem Reference Information If your computer has a built-in modem, you can customize the operation of the modem using AT commands and S-registers. You can do this from Modems (Windows 98) or Phone and Modem Options (Windows 2000 and XP) in Control Panel, from most communications software, or by using terminal mode in your software.
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Reference Information Modem Reference Information Command Function (Ambit) Report driver time stamp Set low speaker volume Set low speaker volume Set medium speaker volume Set high speaker volume Turn speaker off Turn speaker on during handshaking and turn speaker off while receiving carrier Turn speaker on during handshaking and while receiving carrier Turn speaker off during dialing and receiving carrier and turn speaker on during answering Turn off automode detection...
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Reference Information Modem Reference Information Command Function (Ambit) &K3 Enable RTS/CTS DTE/DCE flow control &K4 Enable XON/XOFF DTE/DCE flow control &K5 Enable transparent XON/ XOFF flow control &K6 Enable both RTS/CTS and XON/XOFF flow control &L0 Report OK &L1 Report OK &M0 Report OK &P0...
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Reference Information Modem Reference Information Command Function (Ambit) +FTM=n Transmit data: 24=V.27ter 2400bps, 48=V.27ter 4800bps, 72=V.29 7200bps, 73=V.17 7200bps long, 74=V.17 7200bps short, 96=V.29 9600bps, 97=V.17 9600bps long, 98=V.17 9600bps short, 121=V.17 12000bps long, 122=V.17 12000bps short, 145=V.17 14400bps long, 146=V.17 14400bps short +FTS=n Stop transmission and wait, n×10 ms +F<cmd>?
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Reference Information Modem Reference Information Register Function (Ambit) Range/units Default Data compression control 136, 138 Data transmit level 6-15/dBm 10 (country dependent) Fax transmit attenuation level 6-15/dBm 10 (country dependent) Result code messages control Selected Result Codes (Ambit) Code Meaning CONNECT RING NO CARRIER...
To purchase a power cord (including an area not listed below) or a replacement AC adapter, contact your local Hewlett-Packard dealer or Sales office. For any power cord with a fused plug, if you have to replace the fuse, be sure to install an approved fuse.
Reference Information Safety Information Ergonomics WARNING Improper use of keyboards and other input devices has been associated with ergonomic injury. For information about reducing your risk, see Working in Comfort in the online HP Library, or visit our ergonomics web site, www.hp.com/ergo.
Reference Information Safety Information Laser Safety The CD-ROM and DVD drives used with the computer are certified as a Class 1 laser devices according to the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard and International Standards IEC 825 / IEC 825-1 (EN60825 / EN60825-1).
Reference Information Safety Information Exposure to Radio Frequency Radiation The radiated output power of the IEEE 802.11 internal wireless radio is far below the FCC radio frequency exposure limits. Nevertheless, the wireless radio shall be used in such a manner that the potential for human contact during normal operation is minimized. The internal wireless radio operates within guidelines found in radio frequency safety standards and recommendations, which reflect the consensus of the scientific community.
Regulatory Information This section presents information that shows how your computer complies with regulations in certain regions. Any modifications to your computer not expressly approved by Hewlett-Packard could void the authority to operate the computer in these regions. U.S.A. This computer has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Reference Information Regulatory Information Declaration of Conformity (U.S.A.) Responsible Party: Hewlett-Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, CA 94304 +1 (650) 857-1501 declares that the product(s) Trade name: Hewlett-Packard Company Product name: HP Omnibook 500 series and Pavilion series notebook PCs, and F2096 expansion base Complies with Part 15 of the FCC Rules.
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Contact your equipment supplier if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard—see “To contact HP for support or service” on page 145. Belgium: For outdoor usage only channels 10 (2457 MHz) and 11 (2462 MHz) is allowed.
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Prenez contact avec le fournisseur auprès duquel vous vous êtes procuré votre équipement pour savoir s'il est préférable d'utiliser ce dernier sur un autre réseau téléphonique. Si vous souhaitez obtenir de l'aide, prenez contact avec Hewlett-Packard. Questa apparecchiatura è stata approvata in conformità alla Decisione del Consiglio 98/482/EC che regolamenta, in seno all’Unione Europea, la connessione di singoli...
Reference Information Regulatory Information Japan Japan Telecommunications Approval JATE approval number: A01-1013JP, A01-1038JP Name of Equipment: T51M044.00, J07M040.04 Russia International Products sold internationally by Hewlett-Packard and its authorized dealers meet the specifications listed on the following pages. Reference Guide...
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Information: [1] The product was tested in a typical configuration with Hewlett-Packard Personal Computer peripherals. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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Directive 89/336/EEC, amended by 92/31/EEC & 93/68/EEC, and carries the CE marking accordingly. Information: [1] The product was tested in a typical configuration with Hewlett-Packard Personal Computer peripherals. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.