Canon ColorPASS-Z20e Service Manual

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ColorPASS-Z40e/Z20e

PS-NX40W/20W

REVISION 0

FY8-13GW-000

AUG.2000

2000 2000 2000

ColorPASS-Z40e/Z20e REV.0 AUG. 2000 PRINTED IN JAPAN (IMPRIME AU JAPON)

Table of Contents

Troubleshooting

Summary of Contents for Canon ColorPASS-Z20e

Page 2 Application This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair of products. This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does not apply to your locality.
Page 3: Introduction
Provides a description of a service mode. Provides a description of the nature of an error indication. Refers to the Copier Basics Series for a better understanding of the contents. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 4: Preparing For Installation
EPS (Encapsulated PostScript) is a registered trademark of Altsys Corporation. Apple, AppleTalk, EtherTalk, TrueType, and Macintosh are registered trademarks of Apple Computer, Inc. Windows is a registered trademark of Microsoft Corporation. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 5 UNIX is a registered trademark of System Laboratories. All brand names and product names used in this Service Manual are trademarks, regis- tered trademarks, or trade names of their respective holders. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 6 7. Use care when handling parts of the ColorPASS as some edges on the unit may be sharp. For example, be careful when: • Plugging in cables at the back of the unit • Using the power switch to power on/off the unit COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 7 9. Handle printed circuit boards by their edges only, but avoid touching the contacts on the edge of the board. 10. Never set a cup of coffee-or any liquid-on or near the ColorPASS or the copier. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 8: Table Of Contents
Printing ......3-5 3.1 To Shut Down 1.4 Installing Additional Options ..3-6 the ColorPASS ......3-14 1.5 Connecting to the Network ..3-6 3.2 To Restart the ColorPASS ..3-14 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 9 6.2.1 To Install ColorPASS 5.4 UIB Board ........ 4-16 System Software ....4-40 5.4.1 To Remove the UIB Board ......... 4-16 5.4.2 To Replace the UIB Board ......... 4-16 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 10 2.2 Errors and Beep Codes during 3.3 Printing to the ColorPASS ..5-15 Startup Diagnostics ....5-8 CHAPTER 6 PARTS CATALOG APPENDIX 1 Specifications ........A-1 2 Special Tools ........A-2 viii COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 13: Features
Font Downloader, can be used to download additional fonts. • Use built-in ColorWise™ color management and NetWise™ network features. ColorPASS Networked computers Copier or workstations F01-100-01 ColorPASS printing system COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 14: Outline Of Operation
When Fiery Scan™ uses the copier as a scanner, the ColorPASS acquires RGB (red, green, and blue) image data from the copier, stores it in memory, and transmits it to the computer that requested the scan. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 15: Print Options
PostScript, EPS (Encapsulated PostScript), or PDF (Por- table Document Format). These files can be downloaded directly to the ColorPASS using Fiery Downloader ™, one of the remote utilities for use with the ColorPASS. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 16 The ColorPASS can support Internet or intranet access with Fiery WebTools. WebTools include Status, WebSpooler, WebLink, Installer, and WebSetup. For more information about WebTools, see the user documen- tation. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 19: Outline
Because the ColorPASS is a node on the customer’s computer network, make sure that you coordinate your scheduled installation with the network administrator at the customer site. Refer the network administrator to the Configuration Guide for network setup informa- tion. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 20 Configuration Guide Network administrator installs ColorPASS user software on networked computers that print to the ColorPASS; see Getting Started Full ColorPASS functionality F02-100-01 Recommended installation steps and references COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 21: Checking The Customer Site
Has the correct board (IP-ED BOARD-B1 or INTERFACE BOARD-D1) been installed in the copier? Contact your authorized representative for more information. Is the service mode COPIER>OPTION>INT-FACE>REMOTE set to 2? COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 22 OPTION REMOTE Set it to suit the preference of the user. c. OPTION IPU-TYPE Set it to ‘00’. d. OPTION FIL-TYPE Set it to ‘01’. Toggle switch F02-201-02 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 23: Power
• The network administrator should install the user software shipped with the ColorPASS (user documentation is also included) onto networked PC and Mac OS computers that will print to the ColorPASS. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 24 ColorPASS to the customer’s net- Memo work. Network setup and configuration information goes beyond the scope of this guide. For network setup and configuration information, the network administrator should use the Configuration Guide. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 25: Unpacking The Colorpass
Set aside the packing material and note the orientation of the ColorPASS inside the ship- ping container in case you need to repack it later. 6. Carefully lift the ColorPASS out of the box. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 26 CHAPTER 2 PREPARING FOR INSTALLATION ColorPASS power cable Copier interface cable ColorPASS Media Package F02-301-01 Contents of ColorPASS shipping box COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 27 Keyboard connector(not used) USB connectors(not used) Serial connector(not used) Parallel connector(not used) Serial connector(not used) SCSI connector(CD-ROM) Copier interface connector Parallel connector(not used) Ethernet RJ-45 connector F02-302-01 Front and back panels COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 28 F02-400-01 (CLC1100 series). The CLC900 series copier remove only two face plates. F02-400-01 Removing face plates from copier 2) Detach the five stickers shown in F02- 400-02. F02-400-02 Sticker locations 2-10 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 29 Attach the face plates (round) to the ColorPASS after fixing the unit in place. The CLC900 series copier requires only two screws for ColorPASS installation. F02-400-04 Installing ColorPASS mounting screws 2-11 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 30 Lower side two places RS tightening screws (M4×33). F02-400-05 Inserting screws into ColorPASS supports 6) Fix the power cable in place to the ColorPASS using three cable clamps. F02-400-06 Fix the power cable 2-12 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 33 2. Make sure the ColorPASS power switch is in the off position (press 0), and then connect the other end of the ColorPASS power cable to a wall outlet. Side panel Power switch Power connector F03-101-01 ColorPASS power COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 34 The message Check power and cable may display in the Control Panel during the startup process. Once the ColorPASS is connected to the copier the message should no longer be displayed. Server Name Idle 3744MB Info F03-101-02 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 35 3. Connect the other end of the cable to the ColorPASS copier interface connector in slot 3 on the back panel (see F03-102-01). Copier interface cable ColorPASS back Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 F03-102-01 Copier interface cable connections COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 36 6. Examine the quality of the Test Page from the copier. The Test Page confirms that the ColorPASS print engine is functional and that the con- nection between the ColorPASS and the copier is good. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 37 The message Scanning from copier and printing..is displayed. Select Test Scan/Print Test Scan/Print Test I/F board Functions F03-103-03 5. When the ColorPASS is finished printing, compare the output from the copier to the original. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 38 RJ-45 connector for 10/100BaseT twisted pair Ethernet DB-9 connector Optional Token Ring for STP board connectors RJ-45 connector for UTP F03-105-01 Network connectors on the back panel COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 39: To Connect A Twisted Pair Cable To The Colorpass
ColorPASS appears in the list of printers, and print a few test documents from a networked computer that will use the ColorPASS. (See the Configuration Guide for more information.) COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 40: Control Panel
ColorPASS (such as printing a Test Page and installing or updating system software) can be controlled using the buttons on the Control Panel. Activity light Up button Line selection Menu button buttons Down button Display window F03-201-01 The ColorPASS Control Panel COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 41: Activity Light
Setup options from a list, and to select alphanu- meric characters. Menu button Press this button to view other display screens. There are sev- eral different display screens, showing different types of infor- mation about the ColorPASS. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 42: Control Panel Screens And Icons
F03-202-01 Control Panel screens during printing If an error occurs, the Alert screen is displayed with a message describing the error. Load LTR paper in tray Alert F03-202-02 3-10 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 43 The Network icon appears in the bottom left corner of the display win- dow when the ColorPASS is communicating over the network. The Network icon can appear while any screen is displayed. 3-11 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 44: Functions Menu
You should always select this option before powering off the system. • Reboot System—Shuts down all ColorPASS activity properly and then restarts. 3-12 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 45 Select the diagnostic test and press the line selection button next to OK. Calibration—Allows users to calibrate the ColorPASS using AutoCal. For more informa- tion, see the Job Management Guide. 3-13 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 46: Shutting Down And Restarting The Colorpass
Wait until the job is complete and Idle appears in the Info screen. 2. Press the menu button once, then select Shut Down from the Functions menu and select Reboot System. 3-14 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 49: Points To Note
Do not use a magnet screwdriver during work around it. The hard disk drive, further, is susceptible to impact. Do not subject it to shocks. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 50: Before Disassembling The Unit
CD. Use the System Software CD when you: • Replace the HDD • Upgrade to a more recent version of the system software COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 51 [9] CPU fan/CPU fan cable [10] Ethernet board [11] UIB board [12] Video board [12] [13] SCSI board [14] Access panel [15] Top panel [11] [10] F04-202-01 Exploded view of ColorPASS components COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 52: Accessing Colorpass Internal Components
5. Power off the ColorPASS using the power switch on the back panel (press 0). 6. Disconnect all cable from the back panel of the ColorPASS. Always obtain permission from the network administrator before you take the ColorPASS off the network. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 53: Externals
Front edge of ColorPASS F04-301-01 Removing the ColorPASS top panel 5. Disconnect the UIB cable from the top panel. 6. Remove the access panel from the top of the ColorPASS. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 54 Motherboard connectors: AGP1-Empty PCI1-SCSI board PCI2-Video board PCI3-UIB board PCI4-Empty (optional Token Ring board) PCI5-Ethernet board ISA1-Empty ISA2-Empty Top view Back panel view F04-301-02 ColorPASS motherboard and back panel view COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 55: Checking Colorpass Internal Connections
4. Check the back panel fan cable connection to the motherboard. 5. After tightening connections, if one or more ColorPASS components are still not getting power, see “Checking voltages” on page 4-31. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 56 UIB in the top panel Connector J4 on the UIB board 5.Back panel fan cable Back panel fans Fan connector on the motherboard (CFAN) F04-401-01 Cable connections in the ColorPASS COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 57: To Check Motherboard Dimm Connections
If you removed the DIMMs completely, note that DIMMs fit the socket only one way. The notches on the bottom of the DIMM should line up with the notches in the socket. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 58: Restoring Colorpass Functionality After Service
Do not leave the ColorPASS top and access panel off after servicing. An airflow channel is created by the access panel and the fan. Leaving the Memo ColorPASS open could reduce the operational life expectancy of internal ColorPASS components. 4-10 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 59 Connect the ColorPASS to the network. See "Connecting to the network" on page 3-6 and the Check the Setup options. See the Configuration Guide. F04-403-02 ColorPASS connection verification steps 4-11 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 60: Electrical Parts
Grasp the board at the front and back edge and gently pull the board straight out of its connector on the motherboard. 4. Place the board in an antistatic bag. 4-12 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 61: To Replace The Scsi Board
2. Attach the board mounting bracket screw to the bracket in slot 2. 3. Reassemble the ColorPASS and verify its functionality (see the connection verification steps described in “Restoring ColorPASS functionality after service” on page 4-10). 4-13 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 62: Video Board
Grasp the board at the front and back edge and gently pull it straight out of its connector on the motherboard. 5. Place the board in an antistatic bag. 4-14 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 63: To Replace The Video Board
3. Reassemble the ColorPASS and verify its functionality (see the connection verification steps described in “Restoring ColorPASS functionality after service” on page 4-10). Be sure to connect the copier interface cable to the connector in slot 3. 4-15 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 64: Uib Board
3. Connect the UIB cable to connector J4 on the UIB board. 4. Reassemble the ColorPASS and verify its functionality (see the connection verification steps described in “Restoring ColorPASS functionality after service” on page 4-10). 4-16 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 65: Ethernet Board
3. Reassemble the ColorPASS and verify its functionality (see the connection verification steps described in “Restoring ColorPASS functionality after service” on page 4-10). Be sure to connect the Ethernet cable to the connector in slot 6. 4-17 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 66: Motherboard
Procedures are included in this section for each of the requirements listed above. This sec- tion also includes information on replacing the battery and DIMMs on the motherboard, as well as information on motherboard jumper configurations. 4-18 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 67 Make sure the back panel connectors on the motherboard clear the tray as you remove the board. Make sure to avoid handling contacts and avoid using excessive force. 4. Lift the motherboard out of the tray. 4-19 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 68: Replacing The Motherboard
1. Reseat the power supply cable to motherboard connector PWR CON. 2. Connect the HDD cable to connector PIDE on the motherboard. 3. Connect the back panel fan cable to connector CFAN on the motherboard. 4-20 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 69 4. Check motherboard jumper settings. See “Motherboard jumpers” on page 4-29. 5. Reassemble the ColorPASS and verify functionality (see the connection verification steps described in “Restoring ColorPASS functionality after service” on page 4-10). 4-21 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 70: Replacing Parts On The Motherboard
The ColorPASS motherboard has three DIMM sockets (DIMM1, DIMM2, DIMM3) with 128MB installed. Approved DIMMs are available from your service representative. DIMM2 DIMM1 DIMM3 F04-507-01 Motherboard DIMM sockets 4-22 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 71 DIMM should line up with the notches in the socket. Memo 4. Reassemble the ColorPASS and verify its functionality (see “Restoring ColorPASS functionality after service” on page 4-10). 4-23 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 72: Motherboard Cpu
5. Push down the socket lever to secure the CPU. 6. Replace the CPU fan and heatsink as described in “To replace the CPU fan” on page 4- 4-24 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 73: Bios Chip
2. Carefully lift up the clip that holds the battery. Use caution when lifting up the clip; excessive force could cause the clip to lose its ten- sion. Clip Socket Battery F04-507-05 Motherboard battery 4-25 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 74 The battery may present a fire or chemical burn hazard if mistreated. Do not recharge, disassemble, or dispose of it in fire. Keep the battery out of reach of children and discard any used battery promptly. 4-26 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 75: Motherboard Jumpers
• Jumper installed on pin 1. This setting should not be changed. JP13 • CPU speed settings. • Jumper installed on pin 1. This setting should not be changed. T04-507-01 4-27 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 76: Fans
The following steps describe the procedure required in order to replace the fans installed on the back panel of the ColorPASS. The fans are attached to the tray with screws. The back panel fan cables attach to motherboard connector CFAN. 4-28 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 77 2. Plug the 3-pin fan connectors into motherboard connector CFAN. 3. Reassemble the ColorPASS and verify functionality (see the steps described in “Restor- ing ColorPASS functionality after service” on page 4-10). 4-29 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 78: Cpu Fan
3. Reattach the CPU fan cable to motherboard connector CPU FAN. 4. Reassemble the ColorPASS and verify its functionality (see “Restoring ColorPASS functionality after service” on page 4-10). 4-30 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 79: Power Supply
Large 4-pin (not used) Yellow +12V Black common Black common Large 4-pin (not used) Yellow +12V Black common Black common Small 4-pin (not used) T04-509-01 ColorPASS power connectors 4-31 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 80: Removing And Replacing The Power Supply
(see F04-509-01 on page 4-34). Be sure to hold the power supply while you remove the screws. Memo 4. Remove the power supply. Power supply Motherboard F04-509-01 Removing the power supply 4-32 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 81 4. Reassemble the ColorPASS and verify its functionality (see “Restoring ColorPASS functionality after service” on page 4-10). If you cut any tie wraps, make sure you replace them. 4-33 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 82: Hard Disk Drive
• The appropriate ColorPASS system software including documentation for the ColorPASS you are servicing • Compatible version of the user software for networked computers that will be printing to the ColorPASS 4-34 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 83: To Remove The Hdd
7. Remove the HDD and place it on an antistatic surface. Replacement hard disk drives are not shipped with any ColorPASS software pre-in- stalled. After installing the new drive, you need to install the appropriate ColorPASS system software. 4-35 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 84: To Replace The Hdd
4-10) and re-establish the connections at the back of the ColorPASS. 7. If you replaced the HDD with a new drive, install ColorPASS system software (see “ColorPASS system software service” on page 4-43). 4-36 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 85: Colorpass System Software Service
• Compatibility—When upgrading the system software make sure the latest user software is installed onto all computers that print to the ColorPASS. Using incompatible versions of the system and user software may result in system problems. 4-37 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 86: Retrieving Backup System Software
3. When the diagnostics begin, press the fourth line selection button to access the Service menu. 4. Select Restore Backup from the Service menu. Install Software Restore Backup Select Install Option Start System Service F04-601-02 4-38 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 87 See the Configuration Guide for more information. 9. Reinstall fonts or custom simulations that may have been deleted due to system software restoration. 4-39 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 88: Installing System Software From A Cd
6. When the diagnostics begin, press the fourth line selection button to access the Service menu. 7. Select Install Software from the Service menu. Install Software Select Restore Backup Install Option Start System Service F04-602-02 4-40 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 89 See the Configuration Guide for more information. 14. Reinstall fonts or custom simulations that may have been deleted due to system software installation. 4-41 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 93: Preliminary On-Site Checkout
ColorPASS. “Checking network connections” on page 5-15 includes guidelines for checking the network connections between the ColorPASS and the computers or work- stations to which it is connected, and also provides information on printing problems. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 94: Where Problems Occur
• In the interface between the ColorPASS and the copier • In the interface between the ColorPASS and the workstations or computers to which it is connected ColorPASS Networked computers Copier or workstations F05-102-01 Troubleshooting the system COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 95 CD-ROM drive BIOS UIB board Operation panel board PCI/ Memory Controller Memory interface interpreter +3.3/+5/±12V DC PCI Bus Power supply AC power F05-102-02 Functional diagram of a typical configuration COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 96: Before You Go To The Customer Site
The Job Management Guide provides print settings for some popular applications. If your preliminary phone call fails to clear up the problem, proceed to the second phase, the preliminary on-site checkout. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 97: Preliminary On-Site Checkout
Parallel connector(not used) Ethernet RJ-45 connector F05-104-01 Back panel of ColorPASS If all the connectors are properly in place and the power is on, proceed to the next stage of troubleshooting. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 98: Checking Internal Components
5. Reassemble the ColorPASS and verify functionality (see “Restoring ColorPASS func- tionality after service” on page 4-10). COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 99 [9] CPU fan/CPU fan cable [10] Ethernet board [11] UIB board [12] Video board [12] [13] SCSI board [14] Access panel [15] Top panel [11] [10] F05-104-02 Exploded view of ColorPASS components COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 100: Checking The Colorpass As A Stand-Alone Unit
T05-202-01 lists possible beep codes, the area on the motherboard reporting the error, and how to correct the error. T05-202-02 lists the possible error messages that may be reported to the Control Panel and the suggested corrective action. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 101 • Make sure all DIMMs installed on the 10 short beeps —Pause—1 long beep motherboard are Canon approved 11 short beeps—Pause—1 long beep (DIMMS should be Canon part number 45005190). • Reseat all DIMMs in their sockets and restart the ColorPASS in order to run the startup diagnostics.
Page 102 • If the problem persists, replace the BIOS Chip on the motherboard. • If the problem still persists, you may need to replace the motherboard. T05-202-02 Possible errors during startup diagnostics 5-10 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 103: General Colorpass System Error Conditions
• If the problem persists, replace the UIB board Faulty Operation Panel • Replace the top panel. board. T05-203-01 General ColorPASS system error conditions 5-11 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 104 Cannot find bootable System software is cor- • Reinstall system software. media is displayed on rupted on the HDD. the ColorPASS Control Panel. T05-203-02 General ColorPASS system error conditions (Continued) 5-12 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 105: Checking The Entire Colorpass System
5. Press the line selection button to the right of Print Pages and then select Test Page. The ColorPASS sends the Test Page to the copier and displays the RIP and Print status screens so you can monitor the job. 5-13 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 106: Checking Scanning And Printing
The message Scanning from copier and printing..is displayed. Test Scan/Print Select Test Scan/Print Test I/F board Functions F05-301-03 5. When the ColorPASS is finished printing, compare the output from the copier to the original. 5-14 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 107: Checking Network Connections
EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain EPS files. Memo 5-15 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 112 CD-ROM, MEDIAPACK, Z40E, ITA COLORPASS FE1-5386-000 CD-ROM, MEDIAPACK, NX40W, ENG PS-NX FE1-5387-000 CD-ROM, MEDIAPACK, NX40W, JPN PS-NX FE1-5388-000 CD-ROM, SYSTEM S/W, Z40E ROMAN COLORPASS FE1-5389-000 CD-ROM, SYSTEM S/W, NX40W ROMAN PS-NX COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 113 CHAPTER 6 PARTS CATALOG Q’ FIGURE SERIAL NUMBER / PART NUMBER DESCRIPTION & REMARKS KEY NO. 100 - 26 FE1-5390-000 CD-ROM, SYSTEM S/W, NX40W KANJI PS-NX COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 115 CD-ROM, MEDIAPACK, Z20E, GER COLORPASS FE1-5411-000 CD-ROM, MEDIAPACK, Z20E, ITA PS-NX FE1-5412-000 CD-ROM, MEDIAPACK, NX20W, ENG PS-NX FE1-5413-000 CD-ROM, SYSTEM S/W, Z20E ROMAN COLORPASS FE1-5414-000 CD-ROM, SYSTEM S/W, NX20W ROMAN PS-NX COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 119: Specifications
(Mac OS only) client utilities • Fiery Scan™ plug in • Command WorkStation (Windows only) software • Supports Token Ring networking (available as an option) • Supports FreeForm (available as an option) COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 120: Special Tools
A: Each service person is expected to carry one. B: Each group of five service persons is expected to carry one. Memo C: Each workshop is expected to carry one. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000...
Page 121 Office Imaging Products Quality Assurance Center CANON INC. Printed in Japan REVISION 0 (AUG. 2000) (35338) 5-1, Hakusan 7-chome, Toride-shi, Ibaraki 302-8501 Japan COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000 PRINTED IN JAPAN (IMPRIME AU JAPON)
Page 122 This publication is printed on 70% reprocessed paper. PRINTED IN JAPAN (IMPRIME AU JAPON) 0800AB0.62-1...

This manual is also suitable for:

Colorpass-z40e Ps-nx40w Ps-nx20w

Canon ColorPASS-Z20e Service Manual

Chapter 1 Introduction

Chapter 2 Preparing for Installation

Chapter 3 Installation

Chapter 4 Disassembly/Assembly

Chapter 5 Troubleshooting

Appendix

Chapter 6 Parts Catalog

Quick Links

Troubleshooting

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Summary of Contents for Canon ColorPASS-Z20e

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Table of Contents