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Bluetooth is a trademark owned by its common to most models. Some features otherwise using any software product proprietor and used by Hewlett-Packard may not be available on your computer. preinstalled on this computer, you agree to Company under license. SD Logo is a...
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Welcome ................................1 Finding information ..........................2 2 Getting to know your computer ........................3 Top ............................... 4 TouchPad ..........................4 Lights ........................... 5 Buttons and fingerprint reader (select models only) ............6 Keys ............................. 8 Front ..............................
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Connecting a country- or region-specific modem cable adapter ....... 21 Connecting to a local area network (LAN) (select models only) ........22 4 Keyboard and pointing devices ........................23 Using the keyboard ..........................24 Identifying the hotkeys ....................... 24 Using keypads ........................25 Using the embedded numeric keypad (select models only) ......
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Initiating and exiting Suspend ................39 Initiating and exiting Hibernation ............... 39 Using the Power icon ......................40 Using power management ....................40 Viewing the current power management settings ..........40 Changing the current power management settings .......... 40 Using battery power ........................... 40 Displaying the remaining battery charge ................
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Connecting a USB device ....................58 Removing a USB device ....................58 Using optional external devices ......................59 Using optional external drives .................... 59 9 Memory modules ............................60 10 Security ................................ 65 Protecting the computer ........................65 Using passwords ..........................66 Setting passwords in the operating system ...............
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Setting a MultiBoot Express prompt .................. 82 Entering MultiBoot Express preferences ................82 Appendix A Troubleshooting and support ....................83 Troubleshooting ..........................83 The computer is unable to start up ..................83 The computer screen is blank .................... 83 Software is functioning abnormally ..................84 The computer is on but not responding ................
Welcome The following sections are included in this chapter: ● Finding information After you set up and register the computer, take the following steps: ● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA ● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy ● Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507 Please include your product number, warranty period (found on your serial number label), name and postal address.
TouchPad Component Description TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.
Lights Component Description ● TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. Caps lock light On: Caps lock is on. ● Power light On: The computer is on. ● Blinking: The computer is in the Suspend state. ●...
Buttons and fingerprint reader (select models only) Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Suspend. ● When the computer is in the Suspend state, press the button briefly to exit Suspend.
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Component Description ● QuickWeb button (select models only) When the computer is on, press the button to open the default Web browser. NOTE: Pressing the QuickWeb button a second time opens a second browser window. ● When the computer is off, in the Suspend state, or in Hibernation, the button does not perform any action or function.
Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description Function keys Execute frequently used system functions when pressed in combination with the key. num lk key (select models only) Turns the embedded numeric keypad on and off when pressed in combination with the key.
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Component Description Function keys Execute frequently used system functions when pressed in combination with the key. num lk key (select models only) Alternates between the navigational and numeric functions on the integrated numeric keypad. NOTE: The keypad function that is active when the computer is turned off remains on when the computer is turned back on.
Front Component Description ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. 6–in-1 Media Card Reader Supports the following digital card formats: ● Memory Stick Pro ●...
Right Component Description USB 2.0 ports (2) Connect optional USB devices. RJ-11 (modem) jack (select models only) Connects a modem cable. Optical drive (select models only) Reads and writes (select models only) to an optical disc. Optical drive light Lights when the optical drive is active. Optical drive eject button Releases the optical drive disc tray.
Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. ● Battery light Amber: The computer is connected to external power and the battery is 0 to 90% charged.
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Component Description USB 3.0 port Connects an optional USB device. NOTE: Some models may show a slightly different icon. (10) USB 2.0 port Connects an optional USB device. Left...
Display Component Description Speakers (2) Produce sound. Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN).
Bottom Component Description Battery and access cover release latches Release the battery from the battery bay and the access cover from the computer. Battery bay Holds the battery. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Networking The following sections are included in this chapter: ● Using an Internet service provider (ISP) ● Identifying wireless and network status icons ● Creating a wireless connection ● Using a WLAN ● Using Bluetooth wireless devices (select models only) ●...
Using an Internet service provider (ISP) Before you can connect to the Internet, you must establish an ISP account. Contact a local ISP to purchase Internet service and a modem. The ISP can help set up the modem, install a network cable to connect your wireless computer to the modem, and test the Internet service.
Using a WLAN A wireless connection connects the computer to Wi-Fi networks, or WLANs. A WLAN is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: When creating a wireless connection or allowing access to users in a network, you are prompted for the root password.
NOTE: When setting up a wireless connection, be sure that your computer and wireless router are synchronized. To synchronize your computer and wireless router, turn your computer and wireless router off and then back on. As your network grows, additional wireless and wired computers can be connected to the network to access the Internet.
Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers ● Phones ● Audio devices The strength of Bluetooth is in synchronizing information transfers between your computer and wireless devices.
Plug the modem cable into the RJ-11 telephone wall jack (2). Connecting a country- or region-specific modem cable adapter Telephone jacks vary by country or region. To use the modem and the modem cable outside the country or region in which you purchased the computer, you must obtain a country- or region-specific modem cable adapter.
Connecting to a local area network (LAN) (select models only) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. To connect the network cable: Plug the network cable into the network jack (1) on the computer.
Using the keyboard Identifying the hotkeys A hotkey is a combination of the key (1) and one of the function keys (2). To use a hotkey: ▲ Briefly press the key, and then briefly press the second key of the hotkey combination. Hotkey combination Description fn+esc...
Hotkey combination Description fn+f5 Initiates the QuickLock security feature. QuickLock protects your information by displaying the operating system Log On window. While the Log On window is displayed, the computer cannot be accessed until an operating system user password or a operating system administrator password is entered.
Using the embedded numeric keypad (select models only) Component Description Turns the embedded numeric keypad on and off when pressed in combination with the num lk key. NOTE: The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer.
Turning the embedded numeric keypad on and off Press fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn off the keypad. NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer.
Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must set up a user account with a password on the computer. This account allows you to log on to your computer with a swipe of a designated finger.
Using the TouchPad To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Use the left and right TouchPad buttons like the buttons on an external mouse. NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer.
Using TouchPad gestures The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view information about each gesture: Select Computer > More Applications. In the left pane, click System, and then click the TouchPad icon in the right pane.
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed.
Flicking Flicking allows you to navigate through screens or quickly scroll through documents. To flick, use three fingers to touch the TouchPad zone in a light, quick flicking motion up, down, left, or right. NOTE: Three-finger flicking is disabled at the factory. Setting pointing device preferences To customize settings for pointing devices, such as button configuration, click speed, and pointer options:...
Multimedia The following sections are included in this chapter: ● Using the audio features ● Using the Webcam (select models only) ● Using video devices Your computer may include the following: ● Integrated speakers ● Integrated microphones ● Integrated webcam ●...
Adjusting the volume Depending on your computer model, you can adjust the volume using the following: ● Volume buttons ● Volume hotkeys ● Volume keys WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
The webcam software enables you to experiment with the following features: ● Capturing and sharing video ● Streaming video with instant message software ● Taking still photos NOTE: For details about using your webcam, click the Help menu in the Cheese software. Using video devices Your computer has the following external video ports: ●...
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NOTE: If you have an AMD card, follow the instructions in the next section. Click the Gnome Display Applet icon in the notification area at the far right of the taskbar. Click Detect Monitors. Click the On radio button to the right of the display layout. If the default monitor is not detected, set the resolution and the refresh rate using your external monitor specifications.
HDMI The HDMI port connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable (purchased separately).
Power management The following sections are included in this chapter: ● Shutting down the computer ● Setting power options ● Using battery power ● Using external AC power Shutting down the computer CAUTION: Unsaved information will be lost when the computer is shut down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.
Setting power options Using power-saving states The computer has two power-saving states enabled at the factory: Suspend and Hibernation. When Suspend is initiated, the power lights blink and the screen clears. Your work is saved to memory, letting you exit the Suspend state faster than exiting Hibernation. If the computer is in the Suspend state for an extended period or if the battery reaches a critical battery level while in the Suspend state, the computer initiates Hibernation.
With the computer on, you can initiate Hibernation in any of the following ways: ● Briefly press the power button. ● Select Computer > Shutdown > Hibernate. ● Click the Power icon, located on the far right of the taskbar, and then click Hibernate. To exit Hibernation: ▲...
NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery life. For information on increasing or decreasing display brightness, refer to Keyboard and pointing devices on page You can keep a battery in the computer or in storage, depending on how you work. Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage.
Inserting or removing the battery To insert the battery: ▲ Insert the battery (1) into the battery bay until it is seated (2). The battery release latches automatically lock the battery into place. To remove the battery: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
Slide the battery up (2), and remove the battery from the battery bay (3). Charging a battery WARNING! Do not charge the computer battery while you are onboard aircraft. The battery charges whenever the computer is plugged into external power through an AC adapter or an optional power adapter.
Maximizing battery life To maximize battery life: Select Computer > Control Center. In the left pane, click System, and then click Power Management in the right pane. On the On Battery Power tab: ● Adjust the slider to the right of Put computer to sleep when inactive for to 30 minutes. ●...
Resolving a low battery level Resolving a low battery level when external power is available ▲ Connect one of the following devices: ● AC adapter ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available Turn off the computer or initiate Hibernation.
NOTE: A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge the battery before returning it to storage. Calibrate a battery before using it if it has been stored for one month or more. Disposing of a used battery WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture;...
Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: Shut down the computer.
Drives The following sections are included in this chapter: ● Handling drives ● Replacing or upgrading the hard drive Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply.
● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “FRAGILE.” ● Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
Lift the hard drive (3) out of the hard drive bay. Installing a hard drive Insert the hard drive into the hard drive bay (1). Pull the hard drive tab (2) to the left until the hard drive is fully seated. Chapter 7 Drives...
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Replace the four hard drive screws (3). Align the tabs on the access cover with the latches on the computer (1), then slide the cover in to close it (2). The release latches automatically lock the access cover into place (3). Replacing or upgrading the hard drive...
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Replace the access cover screw (4). Replace the battery. Connect AC power and external devices to the computer. Turn on the computer. Chapter 7 Drives...
External cards and devices The following sections are included in this chapter: ● Using Media Card Reader cards ● Using ExpressCards ● Using a USB device ● Using optional external devices Using Media Card Reader cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media-equipped cameras and PDAs as well as with other computers.
Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the digital card. Save your information and close all programs associated with the digital card. To remove a digital card: Open File Browser by selecting Computer >...
Configuring an ExpressCard Install only the software required for the card. If you are instructed by the ExpressCard manufacturer to install device drivers: ● Install only the device drivers for your operating system. ● Do not install additional software, such as card services, socket services, or enablers, that are supplied by the ExpressCard manufacturer.
Inserting an ExpressCard CAUTION: To prevent damage to the computer and external media cards, do not insert a PC Card into an ExpressCard slot. CAUTION: To reduce the risk of damage to the connectors: Use minimal force when inserting an ExpressCard. Do not move or transport the computer when an ExpressCard is in use.
Removing an ExpressCard CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the ExpressCard. Save your information and close all programs associated with the ExpressCard. To remove an ExpressCard: Open File Browser by selecting Computer >...
Connecting a USB device CAUTION: To prevent damage to a USB connector, use minimal force to connect a USB device. ▲ To connect a USB device to the computer, connect the USB cable for the device to the USB port. NOTE: When you connect a USB device, you may see a message in the notification area to let you know that the device is recognized by the system.
Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, refer to the manufacturer's instructions. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged.
Memory modules The computer has two memory module slots. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
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Slide the access cover in the direction shown on the image below (3), and then lift it away from the computer (4). If you are replacing a memory module, remove the existing memory module: Pull away the retention clips (1) on each side of the memory module. The memory module tilts up.
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Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.
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Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module.
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Replace the access cover screw (4). Replace the battery. Connect AC power and external devices to the computer. Turn on the computer. Chapter 9 Memory modules...
10 Security The following sections are included in this chapter: ● Protecting the computer ● Using passwords ● Using firewall software ● Installing an optional security cable Protecting the computer NOTE: Security solutions are designed to act as deterrents, but they may not deter software attacks or prevent the computer from being mishandled or stolen.
Using passwords A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in the operating system or in Computer Setup that is preinstalled on the computer.
Managing an administrator password To set, change, or delete this password, follow these steps: Open Computer Setup by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f10.
Entering a power-on password At the Enter Password prompt, type your password, and then press enter. After 3 unsuccessful attempts to enter the password, you must restart the computer and try again. Chapter 10 Security...
Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software program you install on your computer and/or network, or it can be a solution made up of both hardware and software. There are two types of firewalls to consider: ●...
Installing an optional security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. NOTE: The security cable slot on your computer may look different from the illustration in this section.
11 Backup and Recovery The following sections are included in this chapter: ● Performing a system recovery ● Backing up your information Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. Recovery works from a dedicated recovery partition on the hard drive. This type of recovery restores the computer to its factory condition without using recovery discs. CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive.
Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times: ●...
12 Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. Press to enter Computer Setup. To exit Computer Setup menus, choose one of the following methods: ●...
Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ●...
13 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.
Enabling boot devices in Computer Setup The computer will boot to a USB device or a NIC device only if the device has first been enabled in Computer Setup. To start Computer Setup and enable a USB device or a NIC device as a boot device, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup...
Considering boot order changes Before changing the boot order, note the following considerations: ● When the computer restarts after the boot order has been changed, the computer attempts to start using the new boot order. ● If there is more than one type of boot device, the computer attempts to boot using the first device of each type of boot device (except for optical devices).
Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing while the “Press the ESC key for Startup Menu”...
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...
Troubleshooting and support The following sections are included in this appendix: ● Troubleshooting ● Contacting customer support ● Labels Troubleshooting The following sections describe several common issues and solutions. The computer is unable to start up If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer does not start up: ●...
repeatedly, the image alternates among the computer display, one or more external displays, and simultaneous display on all devices. Software is functioning abnormally If the software is unresponsive or responds abnormally, restart the computer by selecting Computer > Shutdown > Restart. If you cannot restart the computer using this procedure, refer to the next section, The computer is on but not responding on page The computer is on but not responding...
The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: ● To enable or disable a wireless or wired network device, right-click the Network Connection icon in the notification area, at the far right of the taskbar. To enable devices, select the check box from the menu option.
The computer does not detect the optical drive If your operating system does not detect an installed device, the device driver software may be missing or corrupted. Remove any discs from the optical drive. Click Computer and then click System Monitor. On the Hardware tab, identify the Storage Controller in the Type column.
The process of burning a disc does not begin, or it stops before completion ● Be sure that all other programs are closed. ● Turn off Suspend mode and Hibernation. ● Be sure that you are using the right kind of disc for your drive. ●...
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: ● Serial number label—Provides important information, including the following: Component Product name Serial number (s/n) Part number/product number (p/n) Warranty period Model description Have this information available when you contact technical support.
Cleaning your computer ● Cleaning products ● Cleaning procedures Cleaning products Use the following products to safely clean and disinfect your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example: germicidal disposable wipes. These wipes come in a variety of brand names.) ●...
Cleaning procedures Follow the procedures in this section to safely clean your notebook or tablet PC. WARNING! To prevent electric shock or damage to components, do not attempt to clean your notebook or tablet PC while it is turned on: Turn off the notebook or tablet PC.
Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
Operating environment Factor Metric U.S. Temperature Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m...
Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.