Hard Disk Drive
Symptom
PC seems to be locked up and not
responding.
Hard disk drive error message
displays.
Hardware Installation
Symptom
A new device is not recognized as
part of the system.
New device does not work.
8
PC Troubleshooting and Maintenance Guide
Possible solution
Use the Windows Task Manager to close any programs not responding or to restart
the PC:
1
Press the Ctrl key, the Alt key, and the Delete key on the keyboard at the same
time.
Select the program that is not responding, and click End Task.
2
Or
Click Shut Down, and then click Restart.
If this does not work, press and hold the On button for 5 or more seconds to turn off
the PC. Then, press the On button.
Press the Help ? button on the keyboard to open the Help and Support Center, or
refer to the Warranty and Support Guide to contact Support for replacement details.
Possible solution
Install the device driver from the CD provided with the device, or download and
install the driver from the device manufacturer's Web site.
You may need an updated driver for Windows XP. Contact the device vendor directly
for an update.
For HP peripherals, visit the HP Web site. Refer to the Warranty and Support Guide
for details.
Ensure that the device is properly and securely connected and that the pins in the
connector are not bent down.
Ensure that all cables are properly and securely connected and that the pins in the
cable or connector are not bent.
Turn off the PC, turn on the external device, and then turn on the PC to integrate the
device with the PC.
Restart the PC, and follow the instructions for accepting the changes.
Deselect the automatic settings in the operating system for the card, and choose a
basic configuration that doesn't cause a resource conflict.
You can also reconfigure or disable devices to resolve the resource conflict.
You must be logged in as the computer administrator to install or uninstall a device
driver. To switch users, click Start, click Log Off, and then click Switch User;
choose the computer administrator user. (The computer administrator is usually the
user Owner.)