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Lenovo Web site (http://www.lenovo.com)
The Lenovo Web site provides up-to-date information and services to help you
buy, upgrade, and maintain your computer. You can also do the following:
v Shop for desktop and notebook computers, monitors, projectors, upgrades and
v Purchase additional services, such as support for hardware, operating systems,
v Purchase upgrades and extended hardware repair services.
v Download the latest device drivers and software updates for your computer
v Access the online manuals for your products.
v Access the Lenovo Limited Warranty.
v Access troubleshooting and support information for your computer model and
v Find the service and support phone numbers for your country or region.
v Find a Service Provider located near you.
Help and service
This section contains information about obtaining help and service.
Using the documentation and diagnostic programs
If you experience a problem with your computer, see Chapter 6, "Troubleshooting
and diagnostics," on page 53. For information on additional resources to help you
troubleshoot your computer problem, see "Information resources" on page 57.
If you suspect a software problem, see the documentation that comes with the
operating system or software program, including readme files and online help.
Most computers come with a set of diagnostic programs that help you identify
hardware problems. For instructions on using the diagnostic programs, see
"Diagnostic programs" on page 54.
You can also get the latest technical information and download device drivers and
updates from Lenovo Support Web site at:
http://www.lenovo.com/support
Calling for service
During the warranty period, you can get help and information by telephone
through the Customer Support Center.
The following services are available during the warranty period:
v Problem determination - Trained service personnel are available to assist you
v Hardware repair - If the problem is caused by hardware under warranty, trained
v Engineering Change management - There might be changes that are required
accessories for your computer, and special offers.
application programs, network setup and configuration, and custom
installations.
model.
other supported products.
with determining a hardware problem and deciding what action is necessary to
fix the problem.
service personnel are available to provide the applicable level of service.
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) that apply to your hardware available.
Chapter 7. Getting information, help, and service
59
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