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HP dx2290 - Microtower PC Service & Reference Manual
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HP dx2290 - Microtower PC Service & Reference Manual

HP dx2290 - Microtower PC Service & Reference Manual

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Service Reference Guide
HP Compaq dx2290 Business PC

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  • Page 1 Service Reference Guide HP Compaq dx2290 Business PC...
  • Page 2 © Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Install the Operating System Downloading Microsoft Windows Updates ................... 1 Installing or Upgrading Device Drivers ....................2 Customizing the Monitor Display ......................2 Microsoft System Restore ........................2 System Recovery ..........................3 Creating Recovery Discs ........................3 Choosing Recovery Disc Media ...................
  • Page 6 Hard Drive Capacities ........................17 5 Identifying the Chassis, Routine Care, and Disassembly Preparation Chassis Designations ......................... 18 Microtower (MT) ......................... 18 Electrostatic Discharge Information ....................19 Generating Static ....................... 19 Preventing Electrostatic Damage to Equipment ..............19 Personal Grounding Methods and Equipment ..............20 Grounding the Work Area ....................
  • Page 7 Processor ............................52 System Board ............................. 54 Battery ..............................55 Type 1 Battery Holder ......................56 Type 2 Battery Holder ......................57 Type 3 Battery Holder ......................58 Power Supply ............................. 59 Appendix A Connector Pin Assignments Keyboard ............................60 Mouse ..............................
  • Page 8 Solving CD-ROM and DVD Problems ....................94 Solving Drive Key Problems ....................... 96 Solving Front Panel Component Problems ..................97 Solving Internet Access Problems ...................... 98 Solving Software Problems ........................ 99 Index ................................. 101 viii...

  • Page 9: Install The Operating System

    Install the Operating System CAUTION: Do not add optional hardware or third-party devices to your computer until the operating system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly. Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE.

  • Page 10: Installing Or Upgrading Device Drivers

    Installing or Upgrading Device Drivers When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices. Obtain the latest support software, including support software for the operating system from http://www.hp.com/support.

  • Page 11: System Recovery

    Click System protection. Under Automatic restore points, select the disk that you want to create a restore point for. Click Create. Follow the on-screen instructions. For more information about software restore points: Click the Windows Start Button. Click Help and Support. The Help and Support Center displays. Type system restore into the Search box, and then click Search.

  • Page 12: Choosing Recovery Disc Media

    Choosing Recovery Disc Media There are several advantages to using DVDs instead of CDs when creating recovery discs: ● DVDs have greater capacity than CDs, so there are fewer discs to record and store. ● DVD recovery discs take less time to create than CD recovery discs. To create recovery discs, your computer must have a CD or DVD writer drive, or other drive that can write to CDs or DVDs.

  • Page 13: Starting System Recovery From The Windows Vista Start Menu

    Starting System Recovery from the Windows Vista Start menu Turn off the computer. Disconnect all peripheral devices from the computer except the monitor, the keyboard, and the mouse. Turn on the computer. Click the Windows Start Button. Click All Programs. Click PC Help &...
  • Page 14 To run the System Recovery program using recovery discs: If the computer works, create a backup CD or DVD containing all data files that you want to save. Remove the backup disc from the disc tray when you are finished. Insert recovery disc #1 into the appropriate drive tray (CD or DVD), and close the tray.

  • Page 15: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for graphics, audio, storage, communications, and input devices.

  • Page 16: Computer Setup-Main

    ● Boot ● Exit Use arrow keys to select the appropriate heading then press Enter. Use arrow (up and down) keys to select the option you want, then press Enter. To return to the previous screen, press Esc. CAUTION: Do NOT turn the computer power OFF while the ROM is saving the Computer Setup (F10) changes because the CMOS could become corrupted.

  • Page 17: Computer Setup-Advanced

    Table 2-1 Computer Setup—Main (continued) 1st Drive For each, allows you to: ● 2nd Drive set type, mode; enable/disable SMART capability. ● 3rd Drive run HDD self-test for selected channel: ◦ 4th Drive SMART Status Check ◦ SMART Short Self-Test ◦...
  • Page 18 Table 2-2 Computer Setup—Advanced (continued) ● Onboard ● PCI-E ● ● Onboard Video Memory Size ● PS/2 Mouse Allows you to set: ● Disabled ● Enabled ● Auto Detect Onboard PATA/SATA Allows you to: Adapters ● Enable/Disable PATA Controller ● Enable/Disable SATA1 Controller USB Legacy Mode Allows you to set:...

  • Page 19: Computer Setup-Power

    Computer Setup—Power NOTE: Support for Computer Setup options may vary depending on hardware configuration. Table 2-3 Computer Setup—Power Option Description After AC Power Failure Allows you to select system restart behavior after power loss: ● Stay Off ● Power On ●...

  • Page 20: Recovering The Configuration Settings

    Table 2-5 Computer Setup—Exit Option Description Exit Saving Changes Press Enter to exit saving changes. Exit Discarding Press Enter to exit discarding changes. Changes Load Setup Defaults Press Enter to load setup defaults. Discard Changes Press Enter to discard changes. Save Changes Press Enter...

  • Page 21: Hp Hardware Diagnostics

    HP Hardware Diagnostics HP Hardware Diagnostics HP Hardware Diagnostic Tools is a hardware diagnostic program that is preinstalled on your computer. Use it to test computer hardware and troubleshoot computer issues. Step 1: Before you begin Close all programs and turn off the screen saver. Most of the tests take only a few minutes to complete, however, some tests may take longer and use a lot of system resources.

  • Page 22: Step 4: Test A Device

    ● Click Done to close the alert window. ● Select the Do not show this alert again check box, and then click Next or Done to never see the Record Bootable Diagnostic CD alert again. Review Misconfigured Device alerts. Read the information and decide whether it relates to the issue you are troubleshooting.

  • Page 23: Serial And Parallel Ata Drive Guidelines And Features

    Serial and Parallel ATA Drive Guidelines and Features NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on these models of computer. No PATA drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length...

  • Page 24: Sata Power Cable

    Pin Number Usage Device Plug Host Plug Ground Ground Ground Transmit data Receive data Transmit data Receive data Ground Ground Ground P5** Receive data Transmit data P6** Receive data Transmit data Ground Ground Ground *P2 and P3 differential signal pair **P5 and P6 differential signal pair SATA Power Cable Usage...

  • Page 25: Hard Drive Capacities

    Hard Drive Capacities The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may be properly accessed by the operating system. A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space.

  • Page 26: Identifying The Chassis, Routine Care, And Disassembly Preparation

    Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 27: Electrostatic Discharge Information

    Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 28: Personal Grounding Methods And Equipment

    ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.

  • Page 29: Operating Guidelines

    ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ●...

  • Page 30: Routine Care

    Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the computer when cleaning with liquids or damp cloths.

  • Page 31: Cleaning The Monitor

    ● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly.

  • Page 32: Screws

    ● Diagnostics software ● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper- resistant bits (Smart Cover FailSafe Key, PN 166527-002) Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths.

  • Page 33: Lithium Coin Cell Battery

    Lithium Coin Cell Battery The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures.

  • Page 34: Removal And Replacement Procedures Microtower (Mt) Chassis

    Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.

  • Page 35: Computer Components

    Computer Components NOTE: The illustration shown below may look different than your computer model. Dual-State Power Button Hard Drive Activity Light Optical Drive Optical Drive Eject Button 5.25" Expansion Bay Optical Drive Activity Light 3.5" Expansion Bay (optional USB Ports media card reader shown) Microphone Connector Headphone Connector...

  • Page 36: Access Panel

    Access Panel WARNING! Beware of sharp edges inside the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 26). Loosen the captive screw (A) that secures the access panel to the PC chassis. Use the handle to slide the access panel back about 2.5 cm (1 inch), and then lift it off the unit. To replace the access panel, reverse the removal steps.

  • Page 37: Front Bezel

    Front Bezel Prepare the computer for disassembly (Preparation for Disassembly on page 26). Remove the access panel (Access Panel on page 28). Pull the three tabs (B) away from the outside edge of the chassis. Swing the front panel away from the chassis toward the left to remove it. To reinstall the front bezel, reverse the removal procedure.

  • Page 38: Memory

    Memory The computer comes with double data rate 2 synchronous dynamic random access memory (DDR2- SDRAM) dual inline memory modules (DIMMs). CAUTION: DDR and DDR2 memory modules are not interchangeable. DDR2-SDRAM DIMMs The memory sockets on the system board can be populated with up to two industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
  • Page 39 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Begin by installing a module into the socket nearest the pre-installed module, and install the modules following the numerical order of the sockets. NOTE: A memory module can be installed in only one way.

  • Page 40: Expansion Cards

    Expansion Cards Expansion Slot Cover Lock Prepare the computer for disassembly (Preparation for Disassembly on page 26). Remove the access panel (Access Panel on page 28). Lay the computer down on its side to make it easier to work on. On the rear of the computer, remove the screw that secures the slot cover lock in place (1), and then slide the slot cover lock up and away from the slots to remove it from the computer (2).

  • Page 41: Pci/Pcie Expansion Card

    PCI/PCIe Expansion Card To remove an expansion card continue with step 1. To install an expansion card in an existing empty slot go to step 9. Prepare the computer for disassembly (Preparation for Disassembly on page 26). Remove the access panel (Access Panel on page 28).
  • Page 42 With the card aligned so the mounting bracket will fit firmly against the computer backwall, slide the expansion card into the expansion socket and press it firmly into place. NOTE: When you install an expansion card, make sure you press firmly on the card so that the entire connector seats properly in the expansion card socket.

  • Page 43: Cable Management

    Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heatsink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.

  • Page 44: Cable Connections

    Cable Connections Cable Cable Designator Power Supply SATA hard drive Power Supply System board, 24-pin Power Supply CPU power, 4-pin Power Supply SATA optical drive Power Supply Not used P2, P3, P4, P5, P6 Power Supply Diskette drive (not used) Removing and replacing drives Your PC has several drives that you can replace or upgrade.
  • Page 45 On some models, the optical drives are secured by latches. On other models, the optical drives are secured by screws. Follow the instructions below for your model. ● Release the drive by pulling the latch out away from the chassis and then pulling the drive part way out of the front of the chassis.
  • Page 46 Disconnect the power, data, and the sound cable, if available, from the back of the optical drive you want to remove. For most drive cables, use a gentle rocking motion to free the plug. For Serial ATA hard disk drive cables, press the latch (select models only) in the center of each plug, and pull the plug from the drive connector.

  • Page 47: Adding Or Replacing An Optical Drive

    Adding or replacing an optical drive If necessary, remove the existing drive. See Removing an optical drive on page If you are adding a drive to an empty lower optical drive bay, you must remove the knockout plate from the bay. To do so, insert a flat screwdriver into the knockout plate slot (A) and rotate the screwdriver to break the knockout plate out of the chassis.
  • Page 48 ● Release the drive by removing the screw from the chassis then pulling the drive part way out of the front of the chassis. Connect the power and data cables from the back of the optical drive you want to add. On models with a latch mechanism securing the drive in place, slide the drive all the way in through the front of the chassis until it locks into place and make sure the drive latch pin is fully inserted into the hole labeled.

  • Page 49: Removing The Diskette Or Hard Disk Drive

    Removing the diskette or hard disk drive NOTE: On some models, the primary hard disk drive is located in the internal 3.5-inch drive cage. On other models, the primary hard disk drive is located in the external 3.5-inch drive bay as shown here. Prepare the computer for disassembly (Preparation for Disassembly on page 26).

  • Page 50: Removing The Memory Card Reader

    Removing the memory card reader Prepare the computer for disassembly (Preparation for Disassembly on page 26). Remove the access panel (Access Panel on page 28). Remove the front bezel (Front Bezel on page 29). Release the drive by removing the screw on the side of the memory card reader, sliding the reader to the left to loosen it, and then pulling the memory card reader part way out of the front of the chassis.

  • Page 51: Removing The Hard Disk Drive

    Removing the hard disk drive NOTE: On some models, the primary hard disk drive is located in the internal 3.5-inch drive cage as shown in this section. On other models, the primary hard disk drive is located in the external 3.5-inch drive bay.
  • Page 52 Lift the hard disk drive cage out of the chassis, and then remove the hard disk drive cables. Press the latch (5) (select models only) in the center of each plug (6), and pull the plug from the drive connector. Remove the four screws that secure the hard disk drive to the hard disk drive cage, and then slide the hard disk drive out of the hard disk drive cage.

  • Page 53: Adding Or Replacing A Hard Disk Drive

    Adding or replacing a hard disk drive NOTE: On some models, the primary hard disk drive is located in the internal 3.5-inch drive cage as shown in this section. On other models, the primary hard disk drive is located in the external 3.5-inch drive bay.
  • Page 54 Align the four guides on the bottom of the hard disk drive cage with the holes on the back of the chassis, and then slide it down toward the bottom of the chassis until it locks into place. Attach the hard disk drive cables. Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis...
  • Page 55 Attach the two screws that secure the hard disk drive cage to the chassis. Removing and replacing drives...

  • Page 56: Front I/O Panel Housing Assembly

    Front I/O Panel Housing Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 26). Remove the access panel (Access Panel on page 28). Remove the front bezel (Front Bezel on page 29). Lay the computer down on its side for greater stability. If the front I/O assembly cables and media card reader cables are tied together, cut the tie to release them.

  • Page 57: Power Switch Assembly

    Power Switch Assembly Prepare the computer for disassembly (Preparation for Disassembly on page 26). Remove the access panel (Access Panel on page 28). Lay the computer down on its side for greater stability. Disconnect the braided cable from the system board. If necessary, remove the cable from the clips on the drive cage.

  • Page 58: System Fan

    System Fan Prepare the computer for disassembly (Preparation for Disassembly on page 26). Remove the access panel (Access Panel on page 28). Lay the computer down on its side for greater stability. Disconnect the cable that connects the system fan to the system board. Remove the screws that secure the fan to the chassis and remove the fan.

  • Page 59: Heatsink

    Heatsink Prepare the computer for disassembly (Preparation for Disassembly on page 26). Remove the access panel (Access Panel on page 28). Lay the computer down on its side for greater stability. Disconnect the heatsink control cable from the system board. Loosen the four captive screws that secure the heatsink to the system board.

  • Page 60: Processor

    Processor Prepare the computer for disassembly (Preparation for Disassembly on page 26). Remove the access panel (Access Panel on page 28). Lay the computer down on its side for greater stability. Disconnect the heatsink control cable from the system board and remove the heatsink Heatsink on page 51 Rotate the locking lever to its full open position (1).
  • Page 61 Go to step 7. If using a new heatsink, remove the protective covering from the bottom of the heatsink and place it in position atop the processor. Secure the heatsink to the system board and system board tray with the 4 captive screws and attach the heatsink control cable to the system board.

  • Page 62: System Board

    System Board Prepare the computer for disassembly (Preparation for Disassembly on page 26). Remove the access panel (Access Panel on page 28). Remove the front bezel (Front Bezel on page 29). Lay the computer down on its side for greater stability. Disconnect the power and data cables from the back of all installed drives.

  • Page 63: Battery

    Do not expose to temperatures higher than 60°C (140°F) Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP/Compaq spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings will be cleared.

  • Page 64: Type 1 Battery Holder

    Type 1 Battery Holder Lift the battery out of its holder. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup.

  • Page 65: Type 2 Battery Holder

    Type 2 Battery Holder To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up (2).

  • Page 66: Type 3 Battery Holder

    Type 3 Battery Holder Pull back on the clip (1) that holds the battery in place, then remove the battery (2). Insert the new battery and position the clip back in place. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup.

  • Page 67: Power Supply

    Power Supply WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer. Prepare the computer for disassembly (Preparation for Disassembly on page 26).

  • Page 68: Appendix A Connector Pin Assignments

    Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Signal Data Unused Ground +5 VDC Clock Unused Mouse Connector and Icon Signal...

  • Page 69: Ethernet Rj-45

    Ethernet RJ-45 Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Connector and Icon Signal +5 VDC - Data + Data Ground Microphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3...

  • Page 70: Line-Out Audio

    Line-out Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_Out_Left 1 2 3 2 (Ring) Audio_Out_Right 3 (Shield) Ground Monitor Connector and Icon Signal Signal Red Analog +5V (fused) Green Analog Ground Blue Analog Not used Not used DDC Serial Data Ground Horizontal Sync Ground...

  • Page 71: Ata/Atapi (Ide) Standard Drive Cable

    ATA/ATAPI (IDE) Standard Drive Cable Connector Signal Signal Signal Reset DMAK Ground DD14 Ground INTRQ DD15 IOCS16 Ground (Key) PDIAG (cable detect) DMARQ DD10 Ground DIOW CS1FX DD11 Ground CS3FX DIOR DASP DD12 Ground Ground IORDY DD13 CSEL 24-Pin Power Connector Signal Signal...

  • Page 72: 4-Pin Power (For Cpu)

    4-Pin Power (for CPU) Connector and Icon Signal +12V CPU +12V CPU SATA Data and Power Drive Connector Signal Signal Signal Signal Ground Ground Ground Ground V 3.3 V 3.3 Ground Ground Ground Reserved Ground V 12 V 12 *S = Data, P = Power Appendix A Connector Pin Assignments...

  • Page 73: Pci Express-Pin A

    PCI Express–Pin A x1, x4, x8, and x16 PCI Express Connector Pin A Signal Signal Signal Signal Signal PRSNT1 JTAG3 PERST# PERp0 PERp1 +12V JTAG4 PERn0 PERn1 +12V JTAG5 REFCLK+ +3.3V REFCLK- RSVD JTAG2 +3.3V PERp2 PERn(2) PERn4 RSVD PERp7 RSVD PERp6 PERn7...

  • Page 74: Pci Express-Pin B

    PCI Express—Pin B x1, x4, x8, and x16 PCI Express Connector Pin B Signal Signal Signal Signal Signal +12V SMDAT WAKE# +12V RSVD RSVD +3.3 V PETp2 JTAG1 PETp0 PETp1 PETn2 SMCLK 3.3vAux PETn0 PETn1 PRSNT2# PETp6 PETn7 PETp3 PETp5 PRTn6 PETn3 PETp4...

  • Page 75: Appendix B Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 76: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 77: Appendix C Post Error Messages

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. Interpreting POST Audible Codes This section covers the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them.
  • Page 78 4 short beeps followed by a Flashing operation has failed (checksum Verify the correct ROM. three second pause error, corrupted image, etc.) Flash the ROM if needed. If an expansion board was recently added, remove it to see if the problem remains. Clear CMOS.

  • Page 79: Appendix D Troubleshooting Without Diagnostics

    Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions. NOTE: For information on specific error messages that may appear on the screen during Power-On Self-Test (POST) at startup, refer to...

  • Page 80: Helpful Hints

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe. Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online...

  • Page 81: Solving General Problems

    ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. ● Remove all bootable media (diskette, CD, or USB device) from the system before turning it on. ●...
  • Page 82 Table D-1 Solving General Problems (continued) Computer date and time display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced. First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If NOTE: Connecting the computer to a live AC outlet prolongs the problem persists, replace the RTC battery.
  • Page 83 Table D-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved Restart the computer. memory back to the system. Virus resident on the hard drive. Run virus protection program.

  • Page 84: Solving Power Problems

    Table D-1 Solving General Problems (continued) System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution Check that both power supply cables are properly connected to the system board. Check to see if the 5V_aux light on the system board is turned on.
  • Page 85 Table D-3 Solving Diskette Problems Diskette drive light stays on. Cause Solution Diskette is damaged. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error- checking click Check Now. Diskette is incorrectly inserted. Remove diskette and reinsert.
  • Page 86 Table D-3 Solving Diskette Problems (continued) Cannot format diskette. Cause Solution Disk may be write-protected. Open the locking device on the diskette. Legacy diskette writes are disabled in Computer Setup. Enter Computer Setup and enable Main > Floppy Diskette A problem has occurred with a disk transaction. Cause Solution The directory structure is bad, or there is a problem with a file.

  • Page 87: Solving Hard Drive Problems

    Solving Hard Drive Problems Table D-4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now.

  • Page 88: Solving Media Card Reader Problems

    Table D-4 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution Install system files for the appropriate operating system. Restore the system to a recovery point in HP Backup and Recovery Manager. Refer to the HP Backup and Recovery Manager User Guide in the Windows Start menu for more information.
  • Page 89 Table D-5 Solving Media Card Reader Problems (continued) A write-protected or locked error occurs when attempting to write to the media card. Cause Solution Media card is locked. Locking the media card is a safety feature If using an SD card, make sure that the lock tab located on the that prevents writing to and deleting from an SD/Memory Stick/ right of the SD card is not in the locked position.

  • Page 90: Solving Display Problems

    Table D-5 Solving Media Card Reader Problems (continued) Computer will not boot from a USB removable drive or media that is inserted in the USB port on the media card reader. Cause Solution The media card reader is connected to the computer via the The bootable USB device will have boot support if you connect PCI card, which is not supported on the HP Desktop BIOS.
  • Page 91 Table D-6 Solving Display Problems (continued) Blank screen (no video). Cause Solution Monitor cable is plugged into the wrong connector. Ensure that the monitor is plugged into an active connector on the rear of the computer. If another connector is available, connect the monitor to that connector and reboot the system.
  • Page 92 Table D-6 Solving Display Problems (continued) The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor Be sure the monitor cable is securely connected to the may be incorrectly adjusted. computer.

  • Page 93: Solving Audio Problems

    Table D-6 Solving Display Problems (continued) Clicking noise coming from inside a CRT monitor. Cause Solution Electronic relays have been activated inside the monitor. None. It is normal for some monitors to make a clicking noise when turned on and off, when going in and out of standby mode, and when changing resolutions.
  • Page 94 Table D-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications. applications. Direct sound latency, common in many media player In Windows XP: applications. From the Control Panel, select Sounds and Audio Devices.

  • Page 95: Solving Printer Problems

    Table D-7 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.

  • Page 96: Solving Keyboard And Mouse Problems

    Table D-8 Solving Printer Problems (continued) Printer will not print. Cause Solution If you are on a network, you may not have made the connection Make the proper network connections to the printer. to the printer. Printer may have failed. Run printer self-test.
  • Page 97 Table D-9 Solving Keyboard Problems (continued) Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions. Wireless device error. Check the software, if available, for device status. Check/replace device batteries.

  • Page 98: Solving Hardware Installation Problems

    Table D-10 Solving Mouse Problems (continued) Mouse will only move vertically, horizontally, or movement is jerky. Cause Solution Mouse roller ball or the rotating encoder shafts that make Remove roller ball cover from the bottom of the mouse and contact with the ball are dirty. clean the internal components with a mouse cleaning kit available from most computer stores.

  • Page 99: Solving Network Problems

    Table D-11 Solving Hardware Installation Problems (continued) Computer will not start. Cause Solution Wrong memory modules were used in the upgrade or memory Review the documentation that came with the system to modules were installed in the wrong location. determine if you are using the correct memory modules and to verify the proper installation.
  • Page 100 Table D-12 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly.

  • Page 101: Solving Memory Problems

    Table D-12 Solving Network Problems (continued) Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Download the network drivers from http://www.hp.com reinstall them. The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.

  • Page 102: Solving Processor Problems

    Table D-13 Solving Memory Problems (continued) Out of memory error. Cause Solution Memory configuration may not be set up correctly. Use the Device Manager to check memory configuration. You have run out of memory to run the application. Check the application documentation to determine the memory requirements.
  • Page 103 Table D-15 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been disabled Run the Computer Setup utility and ensure the device's SATA in the Computer Setup utility.

  • Page 104: Solving Drive Key Problems

    Table D-15 Solving CD-ROM and DVD Problems (continued) Cannot eject compact disc (tray-load unit). Cause Solution from the drive until the tray is fully extended, then remove the disc. CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution Media has been inserted upside down.

  • Page 105: Solving Front Panel Component Problems

    Table D-16 Solving Drive Key Problems (continued) USB Drive Key not found (identified). Cause Solution The device is attached to a USB port that has been hidden in Run the Computer Setup utility and ensure that the USB Computer Setup. Legacy Support Mode is set to Enabled.

  • Page 106: Solving Internet Access Problems

    Table D-17 Solving Front Panel Component Problems (continued) A USB device, headphone, or microphone is not recognized by the computer. Cause Solution The device is not working. Replace the device. Restart the computer. USB ports on the computer are disabled in Computer Setup. Enter Computer Setup (F10) and enable the USB ports.

  • Page 107: Solving Software Problems

    Table D-18 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the correct modem speed and COM port are selected. Windows XP Select Start > Control Panel. Double-click System.
  • Page 108 Table D-19 Solving Software Problems (continued) Computer will not continue and no HP logo screen has appeared. Cause Solution See the Restore Kit or the Worldwide Limited Warranty for terms and conditions. Computer will not continue after HP logo screen has appeared. Cause Solution System files may be damaged.

  • Page 109: Index

    Index Symbols/Numerics mouse 23 24-pin power pin assignments 63 safety precautions 22 hard drive 4-pin power pin assignments 64 computer cleaning 22 problems 79 connector pin assignments 60 proper handling 24 country power cord set SATA characteristics 15 access panel, removal and requirements 68 hardware installation replacement 28...
  • Page 110 front bezel 29 network problems 91 front I/O panel 48 Wake-on-LAN feature 91 heatsink 51 memory 30 operating guidelines 21 power switch assembly 49 optical drive problems 94 processor 52 overheating, prevention 21 system board 54 system fan 50 PCI Express pin assignments 65 POST error messages 69 safety and comfort 71 power cord set requirements...

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Compaq dx2290

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