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After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
To help speed up the process, please have your product
number (E no.) and production number (FD no.) ready when
you contact after-sales service. The nameplate containing these
numbers is found on the underside of your cooker. To save
time in the event of a fault, you can make a note of the numbers
for your appliance and the after-sales service telephone
number in the space below.
E no.
Aftersales service
O
Note that, even within the guarantee period, you are
responsible for service and repair costs in the case of improper
use or misuse.
Packaging and equipment used
If your appliance has a crossed-out dustbin symbol
note the following.
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning used
electrical and electronic appliances (waste electrical
and electronic equipment - WEEE). The guideline
determines the framework for the return and recycling
of used appliances as applicable throughout the EU.
The packaging of your appliance has been manufactured using
only the materials which are strictly necessary to guarantee
efficient protection during transport. These materials are 100%
recyclable, thus reducing the environmental impact. You can
also contribute to caring for the environment by following the
advice below:
Dispose of the packaging in the appropriate recycling bin.
■
Before you get rid of an old appliance, make sure you disable
■
it. Contact your local authority to find out the address of your
nearest recycling centre to dispose of your appliance.
Do not pour used oil down the sink. Collect it in a sealed
■
container and take it to an appropriate collection point or,
failing that, place it in the rubbish bin (it will end up in a
controlled dump; this is probably not the best option, but it
will avoid contaminating ground water).
Energy-saving tips
Always place suitable lids on saucepans. When cooking
■
without a lid, considerably more energy is required. A glass
lid means that you can see inside without having to lift the lid.
Use pots and pans with even bases. Uneven bases increase
■
energy consumption.
The diameter of pot and pan bases should be the same size
■
as the hotplate. In particular, small saucepans on the hotplate
FD no.
, please
)
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0344 892 8999
GB
Calls charged at local or mobile rate.
01450 2655
IE
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Warranty conditions
In the unlikely event that the appliance is damaged or does not
meet your expectations in terms of quality, please inform us as
soon as possible. For the warranty to be valid, the appliance
must not have been tampered with, or used inappropriately.
The applicable warranty conditions are those set out by the
company's representative office in the country of purchase.
Detailed information is available from retail outlets. Proof of
purchase must be presented to obtain the benefits of the
warranty.
We reserve the right to introduce changes.
cause energy losses. Please note: cookware manufacturers
often indicate the upper diameter of the saucepan. This is
usually bigger than the diameter of the base of the pan.
Use a small saucepan for small quantities. A larger, less full
■
saucepan requires a lot of energy.
Cook with only a little water. This will save energy. Vitamins
■
and minerals in vegetables are preserved.
Always cover as large an area of the hotplate as possible
■
with your saucepan.
Switch to a lower heat setting in good time.
■
Select a suitable ongoing cooking setting. You will waste
■
energy by using an ongoing cooking setting which is too
high.
Use the residual heat of the hob. For longer cooking times,
■
you can switch the hotplate off 5-10 minutes before the end
of the cooking time.
Measures to be noted during transport
Secure all mobile parts on the appliance using an adhesive
tape that can be removed without leaving any traces. Secure
the top cover, if available, to the appliance sides using
adhesive tape.
Keep the original appliance packaging. Only transport the
appliance in the original packaging. Observe the transport
arrows on the packaging.
If the original packaging is no longer available
pack the appliance in protective packaging to guarantee
sufficient protection against any transport damage.
The appliance must be transported upright, with the hotplate
and the burners facing upwards. Do not place any heavy
objects on the appliance.
11
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