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HP StorageWorks DAT - Troubleshooting for HP
StorageWorks DAT8, DAT24, DAT40, and DAT72
Introduction
This document provides troubleshooting steps for some of the most common issues along with links
for additional information if needed. Also, a list of other useful links is listed below.
Troubleshooting issue symptoms
Software/application issue
LEDs issue
Back-up problem
Restore problem
Stuck tape
Drive hung (communication failure)
Media problem
Performance issue
Capacity Loss
Load/unload problem
Installation/configuration issue
Read/write problem
Cleaning issue
Broken/wrong/missing part
Useful links
HP Library and Tape Tools (www.hp.com/support/tapetools)
Performance help (www.hp.com/support/pat)
Compatibility help (www.hp.com/go/connect)
HP DDS Manuals
Warranty information
HP Support contact information
Software/application issue
Try in the following order:
1.
Run Library and Tape Tools Device Analysis
2.
Check driver is correct and
3.
If Windows NT4 - check driver location in the operating
4.
If Windows NT4 - check SCSI
5.
If Windows NT4 - check tape device detected by operating
6.
If Windows NT4 - check if native driver is
7.
If Windows 2000 - check driver location in the operating
8.
If Windows 2000 - check if there is a plug and play
9.
If Windows 2000 - check for driver
10.
If Windows 2000 - check removable storage
11.
Check system event
test.
installed.
connectivity.
loaded.
issues.
manager.
logs.
system.
system.
system.
issue.
Field Code Changed
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Related Manuals for HP StorageWorks DAT Series
Summary of Contents for HP StorageWorks DAT Series
- Page 1 HP StorageWorks DAT - Troubleshooting for HP StorageWorks DAT8, DAT24, DAT40, and DAT72 Introduction This document provides troubleshooting steps for some of the most common issues along with links for additional information if needed. Also, a list of other useful links is listed below.
- Page 2 Run Device Analysis test in Library and Tape Tools Additional Action recommended information Run the Device Analysis Test in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. NOTE: Due to issues in development Library and Tape...
- Page 3 Compare driver properties like version Click here for information on drivers and file size with the correct downloaded and operating systems. version from the hp.com Web site. Back to Start of Section Back to Top If NT4 - check SCSI connectivity Action recommended...
- Page 4 If Microsoft service pack installed you Click here for information on tape will need to reload the correct drivers as drive detection and other Microsoft service packs can overwrite HP considerations in Windows NT4 and drivers. 2000 operating systems.
- Page 5 Tape Devices. If a native driver is loaded then and other considerations under driver details it will state either Microsoft or in Windows NT4 and 2000 some other version of a HP driver, which will allow operating systems. native backup applet support.
- Page 6 Action recommended Additional information Click here for information on RSM can cause problems in backup including resolving issues caused by RSM compression issues. (Removable Storage Manager). If an issue with RSM is suspected then a Click here for information on reboot will be necessary after setting it to resolving issues caused by RSM Disable.
- Page 7 Click here for information on Installing Check for Windows 2002/Tapeware HP TapeWare Lite in Windows 2000 lite System MuTest error . causing a System MuTest error. Check for Error 1506 when starting Click here for information on TapeWare backup.
- Page 8 Back to Top HP Support contact details Action Additional information recommended Click here for information on calling HP and other ways to Contact HP Support. contact HP for technical support. Back to Start of Section Back to Top LEDs issue...
- Page 9 Emergency Reset button. HP DAT front panel LEDs. If you are still concerned about the status of your drive run the Device Analysis Test in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. NOTE:...
- Page 10 Repeat the clean five times in total. Check for expiry of cleaning tape. Click here for information on Introduce a regular clean into your backup ensuring a long life for the HP strategy. product. Back to Start of Section Back to Top...
- Page 11 Replace data tape with new tape, it may be worn or at information DDS end of life. media care. If problems persist, run the Device Analysis Test in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. Ensure the latest firmware is loaded. NOTE:...
- Page 12 Try a new cleaning cartridge. ensuring a long life for the HP DAT product. Run the Device Analysis Test in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. Ensure the latest firmware is loaded.
- Page 13 Additional Action recommended information product. Run the Device Analysis Test in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. Ensure the latest firmware is loaded. NOTE: Click here for Due to issues in development Library and Tape...
- Page 14 If OBDR mode is not required then power cycle the drive to stop the OBDR function. If the drive does not recovery properly, run the Device Analysis Test in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test result. NOTE:...
- Page 15 Additional Action recommended information Run the Device Analysis Test in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. Ensure the latest firmware is loaded. NOTE: Click here for Due to issues in development Library and Tape...
- Page 16 Action Additional information recommended Click here for information on calling HP and other ways to Contact HP Support. contact HP for technical support. Back to Start of Section Back to Top Back-up issue Try in the following order: Run Device Analysis Test in Library and Tape Tools.
- Page 17 Back to Top Run Read/Write Test in Library and Tape Tools Action recommended Additional information Run the Read / Write test in HP Library and Tape Tools (L&TT). NOTE: Due to issues in development Library and Tape Tools cannot be reliably used to...
- Page 18 Back to Top Upgrade to latest firmware Additional Action recommended information Upgrade to latest firmware using HP Library and Tape Tools (L&TT). NOTE: Due to issues in development Library and Tape Click here for Tools cannot be reliably used to diagnose potential...
- Page 19 Incorrect label placement Damage Click here for information on DDS Usage in incorrect media label placement. environment Snapped/damaged tape Click here for information DDS media care. Click here for information on ensuring a long life for the HP DAT product.
- Page 20 Repeat the clean five times in total. Check for expiry of cleaning tape. Click here for information on Introduce a regular clean into your backup ensuring a long life for the HP strategy. product. Back to Start of Section Back to Top...
- Page 21 This happens when two devices which are unlike are assigned the same IRQ. Both PM HP and PM Compaq Servers can end up with incorrect IRQ routing due to automatic IRQ routing in their BIOS. This can cause issues with both drivers and performance.
- Page 22 Run Device Analysis Test in Library and Tape Tools Additional Action recommended information Run the Device Analysis Test in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. NOTE: Due to issues in development Library and Tape...
- Page 23 Check for the following: would be seen. Incorrect label placement Click here for information on Damage visually inspecting HP DDS media. Usage in incorrect environment Click here for information on DDS Snapped/damaged tape media label placement.
- Page 24 Action recommended Additional information media care. Click here for information on ensuring a long life for the HP DAT product. Back to Start of Section Back to Top Check that the drive has been cleaned Action recommended Additional information Insert a cleaning cartridge into the drive and Click here for information on wait for the clean to take place.
- Page 25 Back to Top HP Support contact details Action Additional information recommended Click here for information on calling HP and other ways to Contact HP Support. contact HP for technical support. Back to Start of Section Back to Top Stuck tape issue...
- Page 26 Snapped/damaged tape. Click here for information DDS media care. Click here for information on ensuring a long life for the HP product. Back to Start of Section Back to Top Perform a Forced Eject Action recommended Additional information...
- Page 27 Action recommended Additional information Click here for information on ensuring a long life for the HP product. Back to Start of Section Back to Top Power cycle the drive Additional Action recommended information Power cycle the drive. Power cycle the server to re-scan the SCSI bus.
- Page 28 Click here for information DDS Snapped/damaged tape media care. Click here for information on ensuring a long life for the HP DAT product. Back to Start of Section Back to Top Check the software has not sent a prevent media removal command...
- Page 29 Run Library and Tape Tools device analysis test Additional Action recommended information Run the Device Analysis Test in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. NOTE: Due to issues in development Library and Tape...
- Page 30 Back to Top HP Support contact details Action Additional information recommended Click here for information on calling HP and other ways to Contact HP Support. contact HP for technical support. Back to Start of Section Back to Top Hung drive issue...
- Page 31 Power cycle the server to re-scan the SCSI bus. Allow up to five minutes for the drive to become ready again. Run HP Library and Tape Tools (L&TT) to check connectivity to the drive. NOTE: Due to issues in development Library and Tape...
- Page 32 Ensure that the host, HBA, application, driver, and drive are all compatible. Click here to visit www.hp.com/go/connect. Ensure there are no tape driver problems Click here for information on HP (check the system event log for tape Library and Tape Tools. driver errors).
- Page 33 Back to Top Check LEDs Action Additional information recommended Click here for information on the HP DAT front panel Check LEDs LEDs. Back to Start of Section Back to Top Swap drive to a known good system and test using Library and Tape Tools...
- Page 34 Back to Start of Section Back to Top HP Support contact details Action Additional information recommended Click here for information on calling HP and other ways to Contact HP Support. contact HP for technical support. Back to Start of Section Back to Top...
- Page 35 Check if you are using more than two tapes a day. Run Library and Tape Tools and upgrade to latest firmware. Media care and cleaning information. HP Support contact details. Media troubleshooting details Check correct media is being used Action recommended Additional information...
- Page 36 Usage in incorrect media care. environment Snapped/damaged tape Click here for information on ensuring a long life for the HP DAT product. Click here for information on the Defective Media Exchange Process for Travan, DDS, MO, CDR/RW Media (Warranty Process).
- Page 37 HP product. Run Device Analysis Test from Test drop down menu in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. Ensure your drive is running with the latest firmware.
- Page 38 Additional Action recommended information cannot be support by HP if your duty cycle is >12% (more than two tapes per day). Back to Start of Section Back to Top Run Library and Tape Tools and upgrade to latest firmware Additional...
- Page 39 Back to Top HP Support contact details Action Additional information recommended Click here for information on calling HP and other ways to Contact HP Support. contact HP for technical support. Back to Start of Section Back to Top Performance issue...
- Page 40 Back to Start of Section Back to Top Check drive using Library and Tape Tools Additional Action recommended information Run Device Analysis Test from Test drop down menu in HP Click here for Library and Tape Tools (L&TT). Follow any troubleshooting information on HP...
- Page 41 Back to Start of Section Back to Top HP Support contact details Action Additional information recommended Click here for information on calling HP and other ways to Contact HP Support. contact HP for technical support. Back to Start of Section...
- Page 42 HP Support contact details. Capacity loss troubleshooting details Check compression Action recommended Additional information Click here for information on HP Surestore DAT, DLT, DLT1 and DLTVS80 Performance (Capacity and Speed). Check the compression ratio achieved on the drive (always enable hardware...
- Page 43 Check performance of drive using Library and Tape Tools Additional Action recommended information Run Device Analysis Test from Test drop down menu in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. Run the Read/Write test in L&TT. Check ERT performance in the support ticket.
- Page 44 HP DAT product. Run Device Analysis Test from Test drop down menu in HP Library and Tape Tools (L&TT). Follow any Click here for troubleshooting given with the test results. information on HP Library and Tape Ensure your drive is running with the latest firmware.
- Page 45 This damage may lead to the drive needing to be calling HP and other exchanged. This issue is not present on newer DAT24 ways to contact HP drives for technical support.
- Page 46 Performance (Capacity and Speed). Run Device Analysis Test from Test drop down menu in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. Ensure your drive is running with the latest firmware. NOTE: Click here for...
- Page 47 Test media in L&TT using Media Validation Test from Tests drop down list. Run Device Analysis Test from Test drop down menu in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. Upgrade to latest firmware.
- Page 48 Click here for information on calling Check if the door sticks while opening. HP and other ways to If it does contact HP support for help regarding contact HP for technical possible flash on the top of the front door, you support.
- Page 49 DDS media care. Click here for information on ensuring a long life for the HP product. If the tape ejected, use the Read/Write test and the Device Analysis test in L&TT with new media to check that the drive is now working normally.
- Page 50 Try lifting the door and removing the media: Check if the door sticks while opening. If it does contact HP support for help regarding possible flash on the top of the front door, you may need a new front panel.
- Page 51 Action recommended information If your media is ejecting after the back-up, check the back-up application settings. Run Device Analysis Test from Test drop down menu in HP Click here for Library and Tape Tools (L&TT). Follow any troubleshooting information on HP given with the test results.
- Page 52 Back to Top HP Support contact details Action Additional information recommended Click here for information on calling HP and other ways to Contact HP Support. contact HP for technical support. Back to Start of Section Back to Top Installation/configuration issue...
- Page 53 Back to Top Check backup software to device compatibility Action recommended Additional information Check if the backup software is Click here for information on HP tape compatible with the tape drive. backup products compatibility. Back to Start of Section Back to Top...
- Page 54 Back to Top HP Support contact details Action Additional information recommended Click here for information on calling HP and other ways to Contact HP Support. contact HP for technical support. Back to Start of Section Back to Top Read/write issue...
- Page 55 Run Device Analysis Test in Library and Tape Tools Additional Action recommended information Run the Device Analysis Test in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. NOTE: Due to issues in development Library and Tape...
- Page 56 Back to Top Test media using Media Validation Test in Library and Tape Tools Additional Action recommended information Run the Media Validation Test in HP Library and Tape Tools (L&TT). NOTE: Due to issues in development Library and Tape Click here for...
- Page 57 Click here for information DDS media care. Click here for information on ensuring a long life for the HP product. Replace the data tape with a new tape, it may Click here for information DDS be worn or at end of life.
- Page 58 Action Additional information recommended Click here for information on calling HP and other ways to Contact HP Support. contact HP for technical support. Back to Start of Section Back to Top Cleaning issues Try in the following order: Check you are using a compatible cleaning cartridge.
- Page 59 Additional Action recommended information Clean the drive weekly by inserting a HP DDS cleaning tape. This will keep the drive clean for maximum Click here for information DDS media reliability. Do not clean the DDS tape drive too often since this can reduce the life expectancy of the tape care.
- Page 60 Repeat the clean five times in total. Check for expiry of cleaning tape. Click here for information on Introduce a regular clean into your backup ensuring a long life for the HP strategy. product. Back to Start of Section Back to Top...
- Page 61 Additional Action recommended information If problems persist, run the Device Analysis Test in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. Ensure the latest firmware is loaded. NOTE: Click here for Due to issues in development Library and Tape...
- Page 62 Try a new cleaning cartridge. ensuring a long life for the HP DAT product. Run the Device Analysis Test in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. Ensure the latest firmware is loaded.
- Page 63 Power cycle the drive to see if it recovers normally. ensuring a long life for the HP DAT product. Run the Device Analysis Test in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. Ensure the latest firmware is loaded.
- Page 64 Additional Action recommended information Run the Device Analysis Test in HP Library and Tape Tools (L&TT). Follow any troubleshooting given with the test results. Run the recalibration script for DAT24 drives. Ensure the latest firmware is loaded. NOTE: Click here for...
- Page 65 Back to Start of Section Back to Top HP Support contact details Action Additional information recommended Click here for information on calling HP and other ways to Contact HP Support. contact HP for technical support. Back to Start of Section Back to Top...