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Dell DR4300e Owner's Manual
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Dell DR4300e Owner's Manual

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Dell DR4300e System
Owner's Manual
Regulatory Model: E31S Series
Regulatory Type: E31S001

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Summary of Contents for Dell DR4300e

  • Page 1 Dell DR4300e System Owner’s Manual Regulatory Model: E31S Series Regulatory Type: E31S001...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents 1 Dell DR4300e system overview................8 ......................8 Front panel features and indicators ..........................10 Back panel features .................... 11 Diagnostic indicators on the front panel ......................13 Hard drive indicator codes ........................14 NIC indicator codes ....................14 Power supply unit indicator codes ....................16...
  • Page 4 ........................32 System Setup details ..........................33 System BIOS ........................56 iDRAC Settings utility ..........................57 Device Settings ........................57 Dell Lifecycle Controller ....................58 Embedded system management ............................58 Boot Manager ........................58 Viewing Boot Manager ......................58 Boot Manager main menu .............................. 59 PXE boot 5 Installing and removing system components..........60...
  • Page 5 ................. 76 General memory module installation guidelines ......................76 Mode-specific guidelines ....................78 Sample memory configurations ......................78 Removing memory modules ......................79 Installing memory modules ........................81 Processors and heat sinks ........................81 Removing a heat sink ........................82 Removing a processor ........................
  • Page 6 6 Using system diagnostics................168 ....................168 Dell Embedded System Diagnostics ..............168 When to use the Embedded System Diagnostics ........... 168 Running the Embedded System Diagnostics from Boot Manager ....168 Running the Embedded System Diagnostics from the Dell Lifecycle Controller...
  • Page 7 Troubleshooting a hard drive ....................186 Troubleshooting a storage controller ....................187 Troubleshooting expansion cards ......................188 Troubleshooting processors ..........................189 System messages ........................189 Warning messages ........................189 Diagnostic messages ..........................189 Alert messages 9 Getting help.......................190 ..........................190 Contacting Dell .........................190 Documentation feedback...

  • Page 8: Dell Dr4300E System Overview

    Dell DR4300e system overview Your Dell DR4300e system is 2U rack server that supports up to two Intel Xeon E5-2620 v3 processors, up to 24 DIMMs, and twelve 3.5-inch hard drives and 2 optional 2.5-inch back-accessible hard drives for the operating system.
  • Page 9 USB management port/ Enables you to connect USB devices to the system iDRAC Direct or provides access to the iDRAC Direct features. For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. Video connector Enables you to connect a display to the system.

  • Page 10: Back Panel Features

    Indicator, Button, or Icon Description Connector Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. Back panel features The back panel provides access to the features available on the back of the server, such as the system identification button, power supply sockets, cable management arm connectors, iDRAC storage media, NIC ports, USB and VGA ports.

  • Page 11: Diagnostic Indicators On The Front Panel

    Item Indicator, button, or Icon Description connector To reset iDRAC (if not disabled in F2 iDRAC set up) press and hold the button for more than 15 seconds. System identification Connects the optional system status indicator connector assembly through the optional cable management arm.
  • Page 12 Check the System Event Log or system messages for the specific issue. For more • When the system is turned on. information about error messages, see the Dell Event and Error Messages Reference • When the system is in standby. Guide at Dell.com/openmanagemanuals > •...

  • Page 13: Hard Drive Indicator Codes

    Hard drive indicator codes Each hard drive carrier has an activity indicator and a status indicator. The indicators provide information about the current status of the hard drive. The activity LED indicates whether hard drive is currently in use or not. The status LED indicates the power condition of the hard drive. Figure 3.

  • Page 14: Nic Indicator Codes

    Drive-status indicator pattern (RAID only) Condition Flashes green for three seconds, amber for Rebuild stopped three seconds, and then turns off after six seconds NIC indicator codes Each NIC on the back panel has an indicator that provides information about the network activity and link status.
  • Page 15 CAUTION: For AC PSUs, use only PSUs with the Extended Power Performance (EPP) label on the back. NOTE: Mixing PSUs from previous generations of Dell PowerEdge servers can result in a PSU mismatch condition or failure to turn the system on.

  • Page 16: Idrac Direct Led Indicator Codes

    Convention Power indicator Condition pattern CAUTION: When correcting a PSU mismatch, replace only the PSU with the flashing indicator. Swapping the PSU to make a matched pair can result in an error condition and unexpected system shutdown. To change from a high output configuration to a low output configuration or vice versa, you must turn off the system.

  • Page 17: Quick Sync Indicator Codes

    Table 7. iDRAC Direct LED indicators Convention iDRAC Direct Condition LED indicator pattern Green Turns green for a minimum of two seconds to indicate the start and end of a file transfer. Flashing green Indicates file transfer or any operation tasks. Green and turns Indicates that the file transfer is complete.

  • Page 18: Locating Service Tag Of Your System

    Code and Service Tag are found on the front of the system by pulling out the information tag. Alternatively, the information may be on a sticker on the chassis of the system. This information is used by Dell to route support calls to the appropriate personnel. Documentation matrix The documentation matrix describes documents for setting up and managing your system.
  • Page 19 Deploy the virtual DR2000v system on supported Dell DR2000v Deployment Guide at Dell.com/ virtual platforms. support/home Configure, manage, update, and restore the system Dell DR Series System Administrator Guide at Dell.com/support/home Install the operating system Operating system documentation at Dell.com/...

  • Page 20: Technical Specifications

    The technical and environmental specifications of your system are outlined in this section. Chassis dimensions This section describes the physical dimensions of the system. Figure 8. Chassis dimensions of your Dell DR4300e system Table 11. Dimensions of your system Za (with...

  • Page 21: Chassis Weight

    Your Dell DR4300e system supports CR 2032 3.0-V lithium coin cell system battery. Expansion bus specifications The Dell DR4300e system supports PCI express (PCIe) generation 3 expansion cards, which need to be installed on the system board using expansion card risers. This system supports three types of expansion card risers.

  • Page 22: Memory Specifications

    Drive specifications Hard drives The Dell DR4300e system supports up to twelve 3.5-inch hard drives and two optional 2.5-inch back- accessible SAS, SATA, or Nearline SAS hard drives. Ports and connectors specifications USB ports The Dell DR4300e system supports: •...

  • Page 23: Serial Connector

    9-pin connector, Data Terminal Equipment (DTE), 16550- compliant. VGA ports The Video Graphic Array (VGA) port enables you to connect the system to a VGA display. The Dell DR4300e system supports two 15-pin VGA ports on the front and back panels. Internal Dual SD Module The Dell DR4300e system supports two optional flash memory card slots with an internal dual SD module.

  • Page 24: Particulate And Gaseous Contamination Specifications

    Table 18. Relative humidity specifications Relative humidity Specifications Storage 5% to 95% RH with 33°C (91°F) maximum dew point. Atmosphere must be non-condensing at all times. Operating 10% to 80% relative humidity with 29°C (84.2°F) maximum dew point. Table 19. Maximum vibration specifications Maximum vibration Specifications Operating...

  • Page 25: Standard Operating Temperature

    environmental conditions. Re-mediation of environmental conditions is the responsibility of the customer. Table 23. Particulate contamination specifications Particulate contamination Specifications Air filtration Data center air filtration as defined by ISO Class 8 per ISO 14644-1 with a 95% upper confidence limit. NOTE: This condition applies to data center environments only.

  • Page 26: Expanded Operating Temperature

    160 W or higher wattage processor is not supported. • Redundant power supply units are required. • Non-Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. • The 3.5-inch hard drive chassis supports a maximum of 120 W processor. •...

  • Page 27: Initial System Setup And Configuration

    Turn on the attached peripherals. iDRAC configuration The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell systems. iDRAC alerts administrators to system issues, helps them perform remote system management, and reduces the need for physical access to the system.

  • Page 28: Options To Install The Operating System

    Smart Card. NOTE: You must have iDRAC credentials to log in to iDRAC. For more information about logging in to iDRAC and iDRAC licenses, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Options to install the operating system...

  • Page 29: Manage Your System

    Remote Access iDRAC with Dell Lifecycle Controller allows administrators to deploy, update, Controller with monitor, and manage Dell servers from any location without the use of agents in a Dell Lifecycle one-to-one or one-to-many method. This out-of-band management allows the...
  • Page 30 Server Description Management Software with Dell Lifecycle Controller on a Dell PowerEdge server, regardless of the operating system that may or may not be running. For information about Remote Enterprise Systems Management documents, see Dell.com/idracmanuals. Partner Programs For information about OpenManage Connections Enterprise Systems Management Enterprise Systems documents, see Dell.com/omconnectionsenterprisesystemsmanagement.

  • Page 31: Pre-Operating System Management Applications

    Options to manage the pre-operating system applications Your system has the following options to manage the pre-operating system applications: • System Setup • Boot Manager • Dell Lifecycle Controller • Preboot Execution Environment (PXE) Related Links System Setup Boot Manager Dell Lifecycle Controller PXE boot...

  • Page 32: Viewing System Setup

    UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. Device Settings Enables you to configure device settings.

  • Page 33: System Bios

    System BIOS You can use the System BIOS screen to edit specific functions such as boot order, system password, setup password, set the RAID mode, and enable or disable USB ports. Related Links System BIOS Settings details Boot Settings Network Settings System Information Memory Settings Processor Settings...
  • Page 34 Option Description Boot Settings Specifies options to specify the boot mode (BIOS or UEFI). Enables you to modify UEFI and BIOS boot settings. Network Settings Specifies options to change the network settings. Integrated Specifies options to manage integrated device controllers and ports and specify Devices related features and options.
  • Page 35 Boot Settings details The Boot Settings screen details are explained as follows: Option Description Boot Mode Enables you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI.
  • Page 36 NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to Dell.com/ossupport. Related Links Boot Settings...
  • Page 37 Viewing Network Settings To view the Network Settings screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
  • Page 38 Related Links UEFI iSCSI Settings UEFI iSCSI Settings UEFI iSCSI Settings details The UEFI ISCSI Settings screen details are explained as follows: Option Description ISCSI Initiator Specifies the name of the iSCSI initiator (iqn format). Name ISCSI Device n (n = Enables or disables the iSCSI device.
  • Page 39 Option Description System Password Sets the system password. This option is set to Enabled by default and is read-only if the password jumper is not installed in the system. Setup Password Sets the setup password. This option is read-only if the password jumper is not installed in the system.
  • Page 40 Option Description Secure Boot Specifies the list of certificates and hashes that secure boot uses to authenticate Policy Summary images. Related Links System Security Viewing System Security Secure Boot Custom Policy Settings Secure Boot Custom Policy Settings is displayed only when Secure Boot Policy is set to Custom. Related Links Viewing Secure Boot Custom Policy Settings Secure Boot Custom Policy Settings details...
  • Page 41 Steps To enter System Setup, press F2 immediately after turning on or rebooting your system. On the System Setup Main Menu screen, click System BIOS → System Security. On the System Security screen, verify that Password Status is set to Unlocked. In the System Password field, type your system password, and press Enter or Tab.
  • Page 42 Steps To enter System Setup, press F2 immediately after turning on or restarting your system. On the System Setup Main Menu screen, click System BIOS → System Security. On the System Security screen, ensure that Password Status is set to Unlocked. In the System Password field, alter or delete the existing system password, and then press Enter or Tab.
  • Page 43 NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. On the System Setup Main Menu screen, click System BIOS. On the System BIOS screen, click System Information. Related Links System Information System Information details...
  • Page 44 Operating Mode Advanced ECC Mode, Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, Dell Fault Resilient Mode and Dell NUMA Fault Resilient Mode. This option is set to Optimizer Mode by default. NOTE: The Memory Operating Mode option can have different default and available options based on the memory configuration of your system.
  • Page 45 Option Description Snoop Mode Specifies the Snoop Mode options. The Snoop Mode options available are Home Snoop, Early Snoop, and Cluster on Die. This option is set to Early Snoop by default. This field is available only when the Node Interleaving is set to Disabled. Related Links Memory Settings Viewing Memory Settings...
  • Page 46 NOTE: This option is only available on certain stock keeping units (SKUs) of the processors. X2Apic Mode Enables or disables the X2Apic mode. Dell Controlled Controls the turbo engagement. Enable this option only when System Profile is set Turbo to Performance.
  • Page 47 Option Description Option Description Family-Model- Specifies the family, model, and stepping of the processor Stepping as defined by Intel. Brand Specifies the brand name. Level 2 Cache Specifies the total L2 cache. Level 3 Cache Specifies the total L3 cache. Number of Cores Specifies the number of cores per processor.
  • Page 48 Option Description Port A Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Description Model...
  • Page 49 Option Description Option Description Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Port E Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support.
  • Page 50 Option Description For AHCI or RAID mode, BIOS support is always enabled. Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives.
  • Page 51 Viewing Integrated Devices To view the Integrated Devices screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
  • Page 52 Option Description Embedded Video Enables or disables the Embedded Video Controller option. This option is set to Controller Enabled by default. Current State of Displays the current state of the embedded video controller. The Current State of Embedded Video Embedded Video Controller option is a read-only field. If the Embedded Video Controller Controller is the only display capability in the system (that is, no add-in graphics card is installed), then the Embedded Video Controller is automatically used as the...
  • Page 53 Option Description Serial Selects serial communication devices (Serial Device 1 and Serial Device 2) in BIOS. Communication BIOS console redirection can also be enabled and the port address can be specified. This option is set to Auto by default. Serial Port Enables you to set the port address for serial devices.
  • Page 54 Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller.
  • Page 55 Option Description Memory Refresh Sets the memory refresh rate to either 1x or 2x. This option is set to 1x by default. Rate Uncore Frequency Enables you to select the Processor Uncore Frequency option. Dynamic mode enables the processor to optimize power resources across the cores and uncore during runtime.

  • Page 56: Idrac Settings Utility

    Related Links Miscellaneous Settings Miscellaneous Settings details Miscellaneous Settings details The Miscellaneous Settings screen details are explained as follows: Option Description System Time Enables you to set the time on the system. System Date Enables you to set the date on the system. Asset Tag Specifies the asset tag and enables you to modify it for security and tracking purposes.

  • Page 57: Device Settings

    For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Related Links Device Settings System BIOS Entering the iDRAC Settings utility Changing the thermal settings Entering the iDRAC Settings utility Turn on or restart the managed system.

  • Page 58: Embedded System Management

    The Dell Lifecycle Controller can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller. For more information about setting up the Dell Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Dell Lifecycle Controller documentation at Dell.com/...

  • Page 59: Pxe Boot

    Menu item Description Launch Lifecycle Exits the Boot Manager and invokes the Dell Lifecycle Controller program. Controller System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell. Related Links Boot Manager Viewing Boot Manager One-shot BIOS boot menu One-shot BIOS boot menu enables you to select a boot device to boot from.

  • Page 60: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 61: After Working Inside Your System

    Install the system cover. If applicable, install the system into the rack. For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals. If removed, install the optional front bezel. Reconnect the peripherals and connect the system to the electrical outlet.
  • Page 62 NOTE: The bezel key is attached to the back of the bezel. Unlock the bezel by using the key. Slide the release latch up and pull the left end of the bezel. Unhook the right end, and remove the bezel. Figure 9.

  • Page 63: Installing The Optional Front Bezel

    Figure 10. Removing the optional Quick Sync front bezel release latch bezel lock Quick Sync bezel Installing the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps Locate and remove the bezel key. NOTE: The bezel key is attached to the back of the bezel. Hook the right end of the bezel onto the chassis.

  • Page 64: System Cover

    System cover The system cover protects the components inside the system and helps in maintaining air flow inside the system. Removing the system cover actuates the intrusion switch which aids in maintaining system security. Removing the system cover Prerequisites Follow the safety guidelines listed in the Safety instructions section. Turn off the system, including any attached peripherals.

  • Page 65: Installing The System Cover

    Figure 11. Removing the system cover system cover latch latch release lock Next steps Install the system cover. Related Links Safety instructions Removing the optional front bezel Installing the system cover Installing the system cover Prerequisites Follow the safety guidelines listed in the Safety instructions section. Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left inside the system.
  • Page 66 The system cover slides forward and the slots on the system cover engage with the tabs on the chassis. The system cover latch locks into place when the system cover is completely engaged with the tabs on the chassis. Rotate the latch release lock clockwise to the locked position. Next steps If removed, install the front bezel.

  • Page 67: Inside The System

    Inside the system Figure 12. Inside the system cooling fan in the cooling fan assembly (6) processor (2) DIMMs (24) internal USB port hard drive backplane (back) vFlash media slot hard drive (2) (back) power supply unit (2) expansion card riser 3 network daughter card expansion card riser 2 expansion card riser 1...

  • Page 68: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 69: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 70 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 71: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 72: Installing The Cooling Fan Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 73 Follow the procedure listed in the Before working inside your system section. CAUTION: Ensure that the cables are correctly installed and retained by the cable retention bracket before installing the cooling fan assembly. Incorrectly installed cables may get damaged. Steps Align the slots on the cooling fan assembly with the guide pins on the chassis.

  • Page 74: System Memory

    System memory Your system supports DDR4 registered DIMMs (RDIMMs). System memory holds the instructions that are executed by the processor. NOTE: MT/s indicates DIMM speed in MegaTransfers per second. Memory bus operating frequency can be 1866 MT/s, 2133 MT/s, or 2400 MT/s depending on the following factors: •...
  • Page 75 Figure 17. Memory socket locations Memory channels are organized as follows: Table 29. Memory channels Process Channel 0 Channel 1 Channel 2 Channel 3 Process Slots A1, A5, and A9 Slots A2, A6, and A10 Slots A3, A7, and A11 Slots A4, A8, and A12 or 1 Process...

  • Page 76: General Memory Module Installation Guidelines

    Table 30. Memory population DIMM Type DIMMs Operating Frequency Maximum DIMM Rank/ Populated/ Voltage (in MT/s) Channel Channel RDIMM 2133, 1866, 1600, Dual rank or single rank 1333 1.2 V 2133, 1866, 1600, Dual rank or single rank 1333 1866, 1600, 1333 Dual rank or single rank General memory module installation guidelines NOTE: Memory configurations that fail to observe these guidelines can prevent your system from...
  • Page 77 Advanced Error Correction Code (lockstep) Advanced Error Correction Code (ECC) mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs. This protects against single DRAM chip failures during normal operation. The installation guidelines for memory modules are as follows: •...

  • Page 78: Sample Memory Configurations

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 79: Installing Memory Modules

    Figure 18. Removing the memory module memory module memory module socket memory module socket ejector (2) Next steps Install the memory module. NOTE: If you are removing the memory module permanently, install a memory module blank. Install the cooling shroud. Follow the procedure listed in the After working inside your system section.
  • Page 80 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 81: Processors And Heat Sinks

    memory module socket ejector (2) Next steps Follow the procedure listed in the After working inside your system section. Press F2 to enter System Setup, and check the System Memory setting. The system should have already changed the value to reflect the installed memory. If the value is incorrect, one or more of the memory modules may not be installed properly.

  • Page 82: Removing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 83 NOTE: If you are upgrading your system, download the latest system BIOS version from Dell.com/ support and follow the instructions included in the compressed download file to install the update on your system. NOTE: You can update the system BIOS by using the Dell Lifecycle Controller.
  • Page 84 Figure 21. Processor shield close first socket release lever lock icon processor open first socket release lever unlock icon...
  • Page 85 Figure 22. Removing a processor close first socket-release lever pin-1 indicator of processor processor slot (4) processor shield open first socket-release lever socket socket keys (4) Next steps Replace the processor(s). Install the heat sink. Reinstall the cooling shroud. Follow the procedure listed in the After working inside your system section.

  • Page 86: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 87 Similarly, release the close first socket-release lever near the lock icon by pushing the lever down and out from under the tab. Lift the lever 90 degrees upward. Hold the tab near the lock symbol on the processor shield and lift it up and out of the way. CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor.
  • Page 88 Figure 23. Installing a processor socket-release lever 1 pin–1 corner of the processor processor slot (4) processor shield socket-release lever 2 processor socket tab (4) Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 89: Installing A Heat Sink

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 90 Figure 24. Applying thermal grease on the top of the processor processor thermal grease thermal grease syringe Place the heat sink onto the processor. Tighten one of the four screws to secure the heat sink to the system board. Tighten the screw diagonally opposite to the first screw you have tightened. NOTE: Do not over-tighten the heat sink retention screws when installing the heat sink.

  • Page 91: Pcie Card Holder

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 92: Installing The Pcie Card Holder

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 93: Opening And Closing The Pcie Card Holder Latch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 94: Cable Retention Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 95: Installing The Cable Retention Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 96: Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 97 Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Remove the cooling shroud. Remove the expansion card riser 1. Keep the Phillips #2 screwdriver ready. Steps Loosen the screws that secure the integrated storage controller cable to the integrated storage controller card connector on the system board.

  • Page 98: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 99 Figure 32. Installing the integrated storage controller card integrated storage controller cable integrated storage controller card integrated storage controller card integrated storage controller card connector on the system board holder Next steps Install the expansion card riser 1. Install the cooling shroud. Follow the procedure listed in the After working inside your system section.

  • Page 100: Expansion Cards And Expansion Card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 101 Steps Disconnect any cables connected to the expansion card. Lift the expansion card latch out of the guide slot. Hold the expansion card by its edges, and remove it from the expansion card connector. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion card latch.

  • Page 102: Installing An Expansion Card Into The Expansion Card Riser 2 Or 3

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 103: Removing An Expansion Card From The Expansion Card Riser 1

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 104 Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Disconnect any cables connected to the expansion card. Remove the expansion card riser. NOTE: The expansion card riser 1 can be used only when both the processors are installed. Steps Press tab A and rotate the latch clockwise.

  • Page 105: Installing An Expansion Card Into The Expansion Card Riser 1

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 106: Removing The Riser 1 Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 107 Follow the procedure listed in the Before working inside your system section. Remove the expansion card riser. Steps Press the tabs on the riser 1 blank and push the riser 1 blank out of the chassis. Figure 37. Removing the riser 1 blank slot on the chassis tab (2) riser 1 blank...

  • Page 108: Installing The Riser 1 Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 109: Removing Expansion Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 110 expansion card riser 1 connector riser guide-front Figure 40. Identifying connectors on the expansion card riser 1 expansion card slot 1 expansion card slot 2 expansion card slot 3...
  • Page 111 Figure 41. Removing the expansion card riser 2 power connector (for GPU cards) expansion card riser 2 riser guide-back expansion card riser 2 connector riser guide-front...
  • Page 112 Figure 42. Identifying connectors on the expansion card riser 2 expansion card slot 4 expansion card slot 5 power connector (for GPU cards) Figure 43. Removing the expansion card riser 3 riser guide-front power connector (for GPU cards)
  • Page 113 expansion card riser 3 riser guide-back expansion card riser 3 connector Figure 44. Identifying connectors on the expansion card riser 3 (default) expansion card slot 6 expansion card slot 7 power connector (for GPU cards) Figure 45. Identifying connectors on the expansion card riser 3 (alternate) expansion card slot 6 power connector (for GPU cards) Next steps...

  • Page 114: Installing Expansion Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 115 Figure 46. Installing the expansion card riser 1 expansion card riser 1 cage expansion card riser 1 riser guide-back (right) riser guide-back (left) expansion card riser 1 connector riser guide-front...
  • Page 116 Figure 47. Installing the expansion card riser 2 power connector (for GPU cards) expansion card riser 2 riser guide-back expansion card riser 2 connector riser guide-front...

  • Page 117: Internal Dual Sd Module (Optional)

    Figure 48. Installing the expansion card riser 3 riser guide-front power connector (for GPU cards) expansion card riser 3 riser guide-back expansion card riser 3 connector Next steps Install the expansion card(s) into the expansion card risers 2 or 3. Follow the procedure listed in the After working inside your system section.

  • Page 118: Removing An Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 119: Installing An Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 120: Removing The Optional Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 121 NOTE: Temporarily label each SD card with its corresponding slot number before removal. Reinstall the SD cards into the corresponding slots. Steps Locate the internal dual SD module (IDSDM) on the system board. To locate the internal dual SD module connector, see the System board connectors section. Holding the pull tab, lift the IDSDM out of the system.

  • Page 122: Installing The Optional Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 123: Removing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 124 Figure 52. Removing the NDC captive screw socket (2) connector on the system board captive screw (2) touch point (2) network daughter card (NDC) back panel slot for Ethernet connectors Next steps Install the NDC. If removed, install the expansion card(s) on the expansion card riser 2. Follow the procedure listed in the After working inside your system section.

  • Page 125: Installing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 126 Figure 53. Installing the NDC captive screw socket (2) connector on the system board captive screw (2) touch point (2) network daughter card (NDC) back panel slot for Ethernet connectors Next steps If applicable, install the expansion card(s) in the expansion card riser 2. Follow the procedure listed in the After working inside your system section.

  • Page 127: Internal Usb Memory Key (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 128: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 129 CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. Place your finger between the securing tabs at the negative side of the battery connector and lift the battery out of the socket. Figure 56.

  • Page 130: Power Supply Units (Psu)

    If the load on the active PSU falls below 20 percent, then the redundant PSU is switched to the sleep state. You can configure the hot spare feature by using the iDRAC settings. For more information about iDRAC settings, see the Integrated Dell Remote Access Controller User’s Guide available at Dell.com/ idracmanuals.

  • Page 131: Removing The Power Supply Unit Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 132: Installing The Power Supply Unit Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 133: Installing An Ac Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 134: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 135 CAUTION: Do not attempt to remove the TPM plug-in module from the system board. Once the TPM plug-in module is installed, it is cryptographically bound to that specific system board. Any attempt to remove an installed TPM plug-in module breaks the cryptographic binding, and it cannot be re-installed or installed on another system board.
  • Page 136 Figure 62. Removing the system board release pin system board system board holder Next steps Install the system board. Follow the procedure listed in the After working inside your system section.

  • Page 137: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 138 Figure 63. Installing the system board release pin system board system board holder Next steps Install the Trusted Platform Module (TPM). For information about how to install the TPM, see the Installing the Trusted Platform Module section. For more information on the TPM, see the Trusted Platform Module section.
  • Page 139 Follow the procedure listed in the After working inside your system section. Import your new or existing iDRAC Enterprise license. For more information, see Integrated Dell Remote Access Controller User's Guide, at Dell.com/esmmanuals. Ensure that you: Use the Easy Restore feature to restore the Service Tag.

  • Page 140: Trusted Platform Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 141: Initializing The Tpm For Bitlocker Users

    CAUTION: Do not attempt to remove the Trusted Platform Module (TPM) from the system board. Once the TPM is installed, it is cryptographically bound to that specific system board. Any attempt to remove an installed TPM breaks the cryptographic binding, and it cannot be re- installed or installed on another system board.

  • Page 142: Initializing The Tpm For Txt Users

    For more information on these hard drives, see the 512e and 4Kn Disk Formats whitepaper and 4K Sector HDD FAQ document at Dell.com/poweredgemanuals. All hard drives are connected to the system board through the hard drive backplane. Hard drives are supplied in hot-swappable hard drive carriers that fit in the hard drive slots.

  • Page 143: Removing A 2.5 Inch Hard Drive Blank (Rear)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 144: Removing A 3.5-Inch Hard Drive Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 145: Installing A 3.5-Inch Hard Drive Blank

    Figure 67. Removing a 3.5-inch hard drive blank hard drive blank release button Next steps If applicable, install the front bezel. Related Links Safety instructions Removing the optional front bezel Installing the optional front bezel Installing a 3.5-inch hard drive blank Prerequisites Follow the safety guidelines listed in the Safety instructions section.

  • Page 146: Removing A Hot Swappable Hard Drive Or Ssd

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 147: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 148: Removing A Hard Drive From A Hard Drive Carrier

    Steps If a hard drive blank is installed in the hard drive slot, remove it. Install a hard drive in the hard drive carrier. Press the release button on the front of the hard drive carrier and open the hard drive carrier handle. Insert the hard drive carrier into the hard drive slot until the carrier connects with the backplane.

  • Page 149: Installing A Hard Drive Into A Hard Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 150: Hard Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 151 Figure 73. Removing the 3.5 inch (x12) SAS/SATA backplane release tab (2) SAS cable A2 SAS cable A1 left ear control panel cable backplane signal cable backplane power cable (2) SAS cable A0/B0 USB cable control panel cable 10. right ear control panel flex cable 11.
  • Page 152 Figure 74. Cabling diagram—3.5 inch (x12) SAS/SATA backplane hard drive backplane system board backplane signal connector 0 backplane signal connector 1 integrated storage controller card Next steps Install the hard drive backplane. Follow the procedure listed in the After working inside your system section.

  • Page 153: Installing The Hard Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 154 Figure 75. Installing the 3.5 inch (x12) SAS/SATA backplane release tab (2) SAS cable A2 SAS cable A1 left ear control panel cable backplane signal cable backplane power cable (2) SAS cable A0/B0 USB cable control panel cable 10. right ear control panel flex cable 11.

  • Page 155: Removing The Optional Hard Drive Backplane (Rear)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 156: Installing The Optional Hard Drive Backplane (Rear)

    Figure 76. Removing the optional 2.5 inch (x2) hard drive backplane SAS cable release pin hard drive connector (2) power cable backplane signal cable Related Links Safety instructions Before working inside your system Removing a hot swappable hard drive or SSD After working inside your system Installing the optional hard drive backplane (rear) Prerequisites...
  • Page 157 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 158: Sd Vflash Card (Optional)

    It provides persistent on-demand local storage and a custom deployment environment that enables automation of server configuration, scripts, and imaging. It emulates USB device(s). For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Replacing an optional SD vFlash media card Locate the SD vFlash media slot on the system.

  • Page 159: Removing The Vflash Media Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 160: Installing The Vflash Media Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 161: Control Panel Assembly

    Steps Slide the vFlash media unit in and align it with the v Flash media slot on the back of the chassis. Connect the cable to the vFlash media unit. Insert and tighten the screw securing the vFlash media unit to the chassis. Figure 81.
  • Page 162 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 163: Installing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 164: Removing The I/O Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 165 CAUTION: To prevent damage to the I/O cable, you must release the locking tab before removing or installing the I/O cable from the connector on the hard drive backplane. Steps Rotate the locking tab on the I/O cable connector clockwise 90 degrees to release the lock. Disconnect the I/O cable from the backplane.

  • Page 166: Installing The I/O Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 167 Figure 85. Installing the I/O panel I/O panel cable hard drive backplane screw (3) I/O panel chassis Next steps Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system After working inside your system...

  • Page 168: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 169: System Diagnostic Controls

    The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run.

  • Page 170: Jumpers And Connectors

    Jumpers and connectors System board jumper settings Table 35. System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled (pins 2–4). BIOS local access is unlocked at the next AC power cycle. The password reset feature is disabled (pins 4–6). NVRAM_CLR The configuration settings are retained at the next system boot (pins 3–5).

  • Page 171: System Board Jumpers And Connectors

    System board jumpers and connectors Figure 86. System board jumpers and connectors Table 36. System board connectors and jumpers Item Connector Description J_BP_SIG1 Backplane signal connector 1 J_PS_2 PSU 2 connector J_BP_SIG0 Backplane signal connector 0 J_BP0 Backplane power connector 0 J_SATA_CD Optical drive SATA connector J_SATA_TBU...
  • Page 172 Item Connector Description J_NDC Network daughter card connector J_USB USB port J_VIDEO_REAR Video connector J_COM1 Serial connector J_IDRAC_RJ45 iDRAC8 connector J_CYC System identification connector CYC_ID System identification button J_TPM_MODULE Trusted Platform Module connector J_RISER_2AX Riser 3 connector J_RISER_1AX Riser 1 connector J_RISER_2BX Riser 2 connector J_RISER_1BX...

  • Page 173: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 174: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 175: Troubleshooting A Usb Device

    Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7. Steps Disconnect the keyboard and/or mouse cables from the system and reconnect them. If the problem persists, connect the keyboard and/or mouse to another USB port on the system. If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled.

  • Page 176: Troubleshooting Idrac Direct (Usb Xml Configuration)

    Verify that the USB storage device is configured correctly. For more information about configuring the USB storage device, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals. In the iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or iDRAC Direct Only.

  • Page 177: Troubleshooting A Serial I/O Device

    Troubleshooting a serial I/O device Steps Turn off the system and any peripheral devices connected to the serial port. Swap the serial interface cable with a known working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable with a known working cable. Turn off the system and the serial device, and swap the serial device with a compatible device.

  • Page 178: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 179: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 180: Troubleshooting Power Supply Units

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 181: Troubleshooting Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 182: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 183: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 184: Troubleshooting An Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 185: Troubleshooting A Tape Backup Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 186: Troubleshooting A Storage Controller

    If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps: a. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to check the RAID configuration.

  • Page 187: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 188: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 189: System Messages

    System messages For a list of event and error messages generated by the system firmware and agents that monitor system components, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software. Warning messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

  • Page 190: Getting Help

    Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer-service issues: Go to Dell.com/support.

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