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Voice Assistant Issues
When the Voice Assistant isn't working, these steps may help resolve the problem.
The voice commands do not work well.
Voice commands may differ depending on the
Refer to the command examples for each
• Bixby:
Explore Now
•
Amazon
Alexa:
Settings
Try Now
•
Google
Assistant:
Settings
Try Now
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
Bixby/Alexa answers although I did not call it.
The TV may recognise an ambient noise or everyday conversation as a call to Voice Assistant.
Turn off the
Voice Wake-up
•
Explore Now
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
When the TV is far from you or the ambient noise is so loud, the TV may be unable to recognise your voice.
• When the distance to the TV is within 3 to 4 m, optimal performance is provided. Please look at your TV screen
and speak.
Turn on the
Voice Wake-up
•
Explore Now
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
Voice
Voice
Assistant.
Menu
Settings
Menu
Settings
function or set the
Wake-up Sensitivity
Settings
Voice Wake-up
function.
Settings
Voice Wake-up
Assistant.
All Settings
General & Privacy
All Settings
General & Privacy
to Low.
- 224 -
Voice
Amazon Alexa
Voice
Google Assistant
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