Table of Contents
Advertisement
use an antenna or common antenna, select DVB-C
(cable) if you use a TV cable service.
• Redo the installation and check if you select the correct
country and system.
No analogue channels found during the installation
• Check if the TV was connected with an antenna. Check
the cable connections.
• Check if you selected the correct DVB (Digital Video
Broadcast) system. Select DVB-T (terrestrial) when you
use an antenna or common antenna.
• Redo the installation and select Digital and analogue
channels during the installation.
Some channels disappeared, cannot find all or some
previously installed channels
• Check if you selected the correct Channel
list or Favourites list you normally use.
• Some channels might be moved or even deleted by the
broadcaster. In the normal channels list, try to search for
the channel you're missing. If the channel is still
available, you can put it back in the favourites list.
• A channel can be deleted from the channel list during
Automatic channel update. These automatic updates
are done overnight if the TV is on standby.
Channels that do not exist anymore are deleted and new
channels will be added to the channel list. Exceptionally,
a channel can be deleted because the TV could not find it
while checking for its presence. It might not broadcast at
night.
To avoid channels being deleted during the Automatic
channel update because the TV could not find them
although these channels are still there, you can switch
off Automatic channel update.
(Home) > Settings > Channels > Antenna/Cable
installation, Satellite installation* > Automatic channel
update
* Satellite installation is only for models which support
satellite functions.
DVB-T2 HEVC channel
• See the technical specifications to make sure that your
TV supports DVB-T2 HEVC in your country and reinstall
DVB-T channel.
22.5. Satellite
The TV cannot find the satellites I want or the TV
installs the same satellite twice
Check if the correct number of satellites is set in settings
at the start of the installation. You can set the TV to
search for One, Two or 3/4 satellites.
A dual head LNB cannot find a second satellite
• If the TV finds one satellite but cannot find a second
one, turn the dish a few degrees. Align the dish to get
the strongest signal on the first satellite. Check the signal
strength indicator of the first satellite on-screen.
• Check if the settings are set to two satellites.
Changing the installation settings did not solve my
problem
All settings, satellites and channels are only stored at the
end of the installation when you finish.
All satellite channels are gone
If you use an Unicable system, It might be that another
satellite receiver in your Unicable system is using the
same user band number.
Some satellite channels seem to have disappeared
from the channel list
If some channels seem to be gone or displaced, the
broadcaster might have changed the transponder
location of these channels. To restore the channel
positions in the channel list, you can try an update of the
channel package.
I cannot remove a satellite
Subscription packages do not allow removing a satellite.
To remove the satellite, you have to do a complete
installation again and select another package.
Sometimes the reception is poor
• Check if the satellite dish is solidly mounted. Strong
winds can move the dish.
• Snow and rain can degrade the reception.
22.6. Picture
No picture / distorted picture
• Check if the TV is connected with an antenna or is using
a provider signal. Check the cable connections.
• Check if the correct source/input is selected in the
sources menu. Press Sources and select the
source/input you need.
• Check if the external device or source is properly
connected.
• Check if the reception is poor.
• Check if the picture is set to a minimal value.
Select Picture style and select a style and press OK.
• To check if the TV is broken, try to play a video clip.
Press Quick Menu > Help > TV diagnose > Check
the TV. If the video clip stays black, call Philips. Wait until
the clip ends and select Contact info in the Help menu.
Call the telephone number for your country.
Sound but no picture
• Change to other video sources and then change back
to current source.
• Select Picture style and select a style and press OK.
• Restore picture style, select back to Picture style, then
press
Restore style.
57
Advertisement
Table of Contents
