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Sony INZONE Buds Help Manual
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Sony INZONE Buds Help Manual

Wireless noise canceling gaming headset
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Help Guide
Wireless Noise Canceling Gaming Headset
INZONE Buds
Model: YY2977
Let's start to use
Connecting the USB transceiver properly
Set the slide switch on the USB transceiver correctly to match the connected device, and then insert
the USB transceiver into the USB port.
When connected to a computer: Set the slide switch to "PC"
When connected to a PS5™ or a USB Type-C compatible smartphone: Set the slide switch to
"PS5/MOBILE"
Wearing the headset
Twist the headset unit to slide the earbud tip deep into your ear canal.
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Summary of Contents for Sony INZONE Buds

  • Page 1 Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Model: YY2977 Let’s start to use Connecting the USB transceiver properly Set the slide switch on the USB transceiver correctly to match the connected device, and then insert the USB transceiver into the USB port.

  • Page 2: Related Information

    To use all functions and improved performances Update the headset software and computer software “INZONE Hub” to the latest version. For details on “INZONE Hub”, refer to the following URL. https://www.sony.net/inzonehub-support To prevent burning or malfunction due to getting wet Related information...
  • Page 3 Using only one headset unit Operating the headset About the touch sensor Power/Charging Charging Available operating time Checking the remaining battery charge Turning on the headset Turning off the headset Using by connecting to a game console Connecting to a computer, PlayStation®5, or USB Type-C compatible smartphone via the USB transceiver Using the headset via the USB transceiver Using by connecting to a Bluetooth device How to make a wireless connection to Bluetooth devices...
  • Page 4 Using “INZONE Hub” What you can do with “INZONE Hub” Installing “INZONE Hub” How to keep the software up-to-date (for comfortable use of the headset) Using the Ambient Sound Control function Noise canceling function What is noise canceling? Using the noise canceling function Listening to ambient sound Listening to ambient sound (Ambient Sound Mode) Listening to ambient sound quickly (Quick Attention Mode)
  • Page 5 Video being received via a smartphone’s Wi-Fi is disturbed or cannot be connected. Operation The headset cannot be operated. Others Earbud tips are damaged or lost. An earache occurs. Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 6 What you can do with the gaming headset Enjoying gaming by connecting the USB transceiver You can connect the headset to a computer, PS5™, or USB Type-C compatible smartphone via a wireless 2.4 GHz connection. 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 7 If the voice guidance is not heard after changing the voice guidance language or updating the software of the headset, set the headset units into the charging case, and close the charging case lid to turn them off, then remove the headset units from the charging case to turn them on again. 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 8: Included Items

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Included items After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount.
  • Page 9 Note Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer or purchase the EP-EX11 series , sold separately. May not be supported in some countries or regions. Related Topic Earbud tips are damaged or lost.
  • Page 10 Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Replacing the earbud tips M-sized earbud tips come attached to the left and right headset units at the time of purchase. If the size of the earbud tips does not match the size of your ear canals or the headset is not being worn properly in your ears, tap operations may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.
  • Page 11 If the earbud tip is not completely attached, the earbud tip may be removed from the headset and the sound quality, noise canceling effects, and wearability may be impaired. Related Topic Wearing the headset What you can do with “INZONE Hub” 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 12: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Location and function of parts Headset Earbud tips (left, right) Touch sensors (left, right) Microphones (left, right) Picks up the sound of your voice (when you are talking on the phone or using voice chat) and noise (when you are using the noise canceling function/Ambient Sound Mode).
  • Page 13 Charging ports (left, right) Indicator (green/orange/blue) Indicates the remaining battery life of the headset units and charging case, the charging status, or the status of the pairing mode. Headset unit storage compartments (left, right) USB transceiver storage compartment USB Type-C port Using the supplied USB Type-C cable, connect the charging case to a computer or to an AC outlet via a commercially available USB AC adaptor to simultaneously charge both the headset and the charging case.
  • Page 14 Related Topic About the indicator Checking the remaining battery charge 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 15: About The Indicator

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds About the indicator You can check the operating status of the headset/charging case/USB transceiver with the indicators. : Turns on in green / : Turns on in orange / : Turns on in blue /...
  • Page 16 While charging the headset units / While charging the charging case (lights up in orange) When the battery is fully charged when charging starts on the headset units/charging case - - - - - (lights up in orange for about 1 minute, and then turns off) When the battery becomes fully charged and charging is complete - - - - - - - (turns off) During charging, when the charging case lid is opened or closed / When the headset units are set in or removed from...
  • Page 17 - - - (repeatedly flashes slowly in white) Related Topic Charging Checking the remaining battery charge How to keep the software up-to-date (for comfortable use of the headset) Initializing the headset to restore factory settings 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 18: Wearing The Headset

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Wearing the headset Remove the headset units from the charging case. The headset turns on automatically. Put the headset units into your ears. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear.
  • Page 19 Hint When you put the headset unit into your ear or adjust the positioning of the headset unit, see the illustration in step for how to hold the headset unit. For the proper sound quality, noise canceling function, and call sound quality to be effective If the size of the earbud tips does not match the size of your ear canals or the headset is not being worn properly in your ears, tap operations may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.
  • Page 20 Related Topic Controlling the audio device (Bluetooth connection) Replacing the earbud tips Using only one headset unit What you can do with “INZONE Hub” 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 21 If you put the other headset unit into the other ear while you are talking with only one headset unit, you can talk with both headset units. Related Topic Functions for a phone call Controlling the audio device (Bluetooth connection) 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 22: Default Settings

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds About the touch sensor Tap the touch sensor for various operations, such as music playback, phone calls, or changing the setting of the noise canceling function. You can change the functions assigned to the touch sensors on the left and right headset units using “INZONE Hub”.
  • Page 23 To turn the volume up higher, adjust the volume on the connected device. Related Topic Controlling the audio device (Bluetooth connection) Functions for a phone call What you can do with “INZONE Hub” 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 24 Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Charging The headset and the charging case contain built-in lithium-ion rechargeable batteries. Use the supplied USB Type-C cable to charge the headset before use. Set the headset units into the charging case.

  • Page 25: System Requirements For Battery Charge Using Usb

    A: USB AC adaptor Charging starts on the headset and charging case. The indicator (orange) on the charging case lights up. After charging is complete, the indicator on the charging case turns off. Remove the USB Type-C cable. About the charging time The required time for fully charging the headset and the charging case is about 3 hours Time required for charging the empty battery to its full capacity.
  • Page 26 If the problem persists, consult your nearest Sony dealer. If the headset is not used for a long time, the indicator (orange) on the charging case may not immediately light up when charging.

  • Page 27: Available Operating Time

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Available operating time The available operating times of the headset with the battery fully charged are as follows: Gaming headset: Status Noise canceling function/Ambient Sound Mode Available operating time Game and chat Noise canceling function: ON Max.
  • Page 28 Related Topic Supported codecs 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 29: Checking The Remaining Battery Charge

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Checking the remaining battery charge You can check the remaining battery charge of the rechargeable batteries of the headset and the charging case by the following operations. Checking the remaining battery charge of the headset...
  • Page 30 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 31: Turning On The Headset

    Hint You can use “INZONE Hub” to change the setting of the headset so that it will not be turned off automatically. Related Topic Turning off the headset What you can do with “INZONE Hub” 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 32: Turning Off The Headset

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Turning off the headset Set the headset units into the charging case. Put the left headset unit (the headset unit with the tactile dot) back into the left hole of the charging case, and put the right headset unit back into the right hole of the charging case.
  • Page 33 When the remaining battery charge of the charging case is not sufficient, the charging of the headset will not start. Charge the charging case. Related Topic Turning on the headset What you can do with “INZONE Hub” 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 34 Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Connecting to a computer, PlayStation®5, or USB Type-C compatible smartphone via the USB transceiver Before starting the operation, make sure of the following: The computer, PS5™, or USB Type-C compatible smartphone is placed within 1 m (3.2 ft) of the headset.
  • Page 35 During a call, there may be noise in the voice that the other party hears. Connecting the USB transceiver to a different USB port may improve the situation. 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 36 When connected to a computer, select the headset as the audio device. Audio output device such as games: [INZONE Buds - Game] Audio input/output device such as voice chat: [INZONE Buds - Chat] Check the function that can be operated with the touch sensors.
  • Page 37 If the volume is turned down on the computer or USB Type-C compatible smartphone while connected via the USB transceiver, the volume cannot be turned up very high using the headset. To turn the volume up higher, adjust the volume on the computer or USB Type-C compatible smartphone. 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 38: How To Make A Wireless Connection To Bluetooth Devices

    Once a device is paired, it is not necessary to pair it again. Connect to devices already paired with the headset using the methods necessary for each device. Related Topic Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 39: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. When using the device with the headset via a Bluetooth connection for the first time, pair the device first.
  • Page 40 0:00 The indicator (blue) on the charging case repeatedly flashes twice in a row and the headset goes into pairing mode. You can remove the headset from the charging case after entering pairing mode. When you put the headset units into both ears, you will hear a notification sound and the voice guidance say, “Pairing”...
  • Page 41 If they are not connected, see “Connecting to a paired Android smartphone”. If [INZONE Buds] does not appear on your Android smartphone screen, start the operation again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
  • Page 42 How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 43: Connecting To A Paired Android Smartphone

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Remove the headset units from the charging case. The headset turns on automatically. Put the headset units into your ears and switch the mode.
  • Page 44 Select [Settings] - [Device connection] - [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [INZONE Buds]. You will hear a notification sound from both headset units (or from the headset unit you are wearing) at the same time.
  • Page 45 Bluetooth connection to the USB transceiver connection. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 46 To control the playback of a Bluetooth device during music playback, change the function assignment of the touch sensor to [Play/Pause] on “INZONE Hub”. For details, see “About the touch sensor”. Related Topic Wearing the headset About the touch sensor What you can do with “INZONE Hub” 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 47: Receiving A Call

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Receiving a call You can talk hands-free via a Bluetooth connection on a smartphone or mobile phone that supports the Bluetooth profile CCP (Call Control Profile). The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
  • Page 48 Depending on the caller’s voice characteristics or the ambient environmental noises, the call sound quality may be reduced. Related Topic Using only one headset unit How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 49: Making A Call

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Making a call You can talk hands-free via a Bluetooth connection on a smartphone or mobile phone that supports the Bluetooth profile CCP (Call Control Profile). The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
  • Page 50 Depending on the caller’s voice characteristics or the ambient environmental noises, the call sound quality may be reduced. Related Topic Using only one headset unit How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 51: Functions For A Phone Call

    End a call: Tap the touch sensor twice quickly (at about 0.3-second intervals between taps). Switch the microphones on/off: Hold your finger to the touch sensor. Related Topic Using only one headset unit Receiving a call Making a call 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 52: Disconnecting Bluetooth Connection (After Use)

    The headset turns off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 53 Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Listening to music from a device via a Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via a Bluetooth connection.
  • Page 54 Related Topic Wearing the headset Using only one headset unit How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) About the touch sensor What you can do with “INZONE Hub” 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 55: Controlling The Audio Device (Bluetooth Connection)

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Controlling the audio device (Bluetooth connection) When playing music, the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
  • Page 56 If the volume is turned down on the connected device while connected via Bluetooth connection, the volume cannot be turned up very high using the headset. To turn the volume up higher, adjust the volume on the connected device. Related Topic About the touch sensor What you can do with “INZONE Hub” 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 57 The headset turns off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 58: Supported Codecs

    The headset supports the following codecs. This is an abbreviation for Low Complexity Communication Codec. LC3 is a codec for LE Audio and achieves low latency transmission. Refer to the operating instructions supplied with the device regarding setting the codec. 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 59 For details on “INZONE Hub”, refer to the following URL. https://www.sony.net/inzonehub-support Note When the audio output device of the computer is set to [INZONE Buds - Chat], the sound settings are disabled. Check that it is set to [INZONE Buds - Game]. 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 60 Installing “INZONE Hub” Download “INZONE Hub” from the support site and install it on your computer. For details, refer to the following URL: https://www.sony.net/inzonehub-support Compatible OS: Windows 10 or later After installing, launch “INZONE Hub”. 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 61 Install the latest headset software using “INZONE Hub” to enjoy new functions or to resolve a certain number of issues with the headset. Always use the headset with the latest software installed. For details on the latest headset software and how to update the software, refer to the information on the support website. https://www.sony.net/inzonehub-support 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 62 Ambient Sound Mode may not work properly or a beeping sound (feedback) may occur. If any of this is the case, remove your hand, etc. from the left or right microphone part. A: Microphones (left, right) Related Topic Using the noise canceling function 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 63: Using The Noise Canceling Function

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Using the noise canceling function You can use the noise canceling function to enjoy gaming or music without being disturbed by ambient noise. Remove the headset units from the charging case.
  • Page 64 Related Topic Turning on the headset Wearing the headset What is noise canceling? Listening to ambient sound (Ambient Sound Mode) What you can do with “INZONE Hub” 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 65 Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Listening to ambient sound (Ambient Sound Mode) The microphones built into the left and right headset units make it easier for you to hear ambient sound and allow you to hear ambient sound while enjoying gaming or music.
  • Page 66 ON or set the noise canceling function and the Ambient Sound Mode to OFF. Related Topic Wearing the headset Using the noise canceling function What you can do with “INZONE Hub” 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 67: Listening To Ambient Sound Quickly (Quick Attention Mode)

    Depending on the size of the earbud tips you use, the Quick Attention Mode may not be fully effective. Choose the size that allows you to hear the least ambient sounds. Related Topic Replacing the earbud tips Wearing the headset 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 68 Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.

  • Page 69: Other Notes

    If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.
  • Page 70 There is a risk that an infant may swallow the headset units or small parts. After use, store the headset units in the charging case and keep all the small parts out of the reach of infants. 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 71 Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds When you have finished using the headset When you have finished using the headset, be sure to set the headset units into the charging case. Close the charging case lid. Note If perspiration or water is left on the charging port, it may impair the ability to charge the headset.
  • Page 72 Turn the microphone part or air hole part downward and gently tap it about 20 times on a dry cloth, etc. to remove any water collected inside. Leave the headset to dry at room temperature. Related Topic Maintenance To prevent burning or malfunction due to getting wet 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 73: Maintenance

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Maintenance Perform regular maintenance by following the procedures below. Remove the earbud tip. Hold the headset unit and twist the earbud tip while rotating it to pull it out. Do not pinch the end of the earbud tip when removing it.
  • Page 74 When the headset cannot be charged, it may help to try thoroughly cleaning the charging ports. Charging ports that needs maintenance Headset B: Charging ports of the headset units (left, right) Charging case C: Charging ports of the charging case (left, right) Note Do not use an air duster, etc.
  • Page 75 Cleaning the holes of the charging case Clean the holes where the earbud tips fit with a cotton swab, etc. F: Holes of the charging case (left, right) Drying the headset After cleaning is complete, leave the headset to dry thoroughly at room temperature. Note When drying the headset, if the IR sensors touch the table, the headset will be considered worn and the rechargeable battery may continue to be consumed.
  • Page 76 After maintenance as well as after cleaning and drying the headset, be sure to set the headset units in the charging case. Be sure to close the charging case lid. Related Topic To prevent burning or malfunction due to getting wet When the headset units, charging case or USB transceiver gets wet 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 77 Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds To prevent burning or malfunction due to getting wet Be sure to clean after use Charging with liquid such as water or sweat or foreign objects such as dust attached to the USB Type-C port of the charging case or charging port of the headset may cause an accident such as burns or serious wounds due to fire, electrocution, heat generation, smoke, or ignition.
  • Page 78 To protect the headset units, charging case and USB transceiver from damage Carefully note the precautions below to ensure proper use of the headset. Do not splash water forcibly into the sound output parts, air holes, or microphone parts of the headset units. Do not allow the headset units or charging case to remain wet in a cold environment, as the water may freeze.
  • Page 79 Do not wash pants or shirts with the headset units, charging case or USB transceiver left in the pockets. If the headset is cracked or deformed, refrain from using the headset near water, or contact your nearest Sony dealer.
  • Page 80 Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds When the headset units, charging case or USB transceiver gets wet When the headset units get wet Use a soft dry cloth to wipe off any water that gets on the headset units.
  • Page 81 The water resistant performance of the headset is based on measurements performed by Sony under the conditions described above. Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty.
  • Page 82 INZONE Buds Licenses This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 83 “PlayStation” and “PS5” are registered trademarks or trademarks of Sony Interactive Entertainment Inc. Sony and INZONE are registered trademarks or trademarks of Sony Group Corporation or its affiliates. All other trademarks and registered trademarks are trademarks or registered trademarks of their respective holders.

  • Page 84: Customer Support Websites

    Wireless Noise Canceling Gaming Headset INZONE Buds Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 85: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 86 Initialize the headset. All of the pairing information will be deleted. Pair the headset and the Bluetooth device again. Related Topic Charging Checking the remaining battery charge Resetting the headset Initializing the headset to restore factory settings 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 87 When the automatic power off function is set to [OFF] on “INZONE Hub”, wearing detection will continue to work and the symptom may be improved. Make sure the battery is fully charged. Related Topic Location and function of parts Wearing the headset Charging Checking the remaining battery charge 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 88: Charging Cannot Be Done

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Charging cannot be done. Common Make sure the headset units are stored securely in the supplied charging case. If the headset units are floating in the charging case, the headset units may not be charged.
  • Page 89 Resetting the headset Initializing the headset to restore factory settings 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 90 Be sure to close the charging case lid to prevent the battery of the charging case from being consumed. When you are talking on the phone on the headset via a Bluetooth connection, the available battery operating time becomes shorter than when listening to music. Related Topic Available operating time 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 91: Charging Time Is Too Long

    If the problem is not improved even after restarting the computer, PS5, or USB Type-C compatible smartphone as well as by trying the USB connection procedure again, connect the headset to an AC outlet to charge it. Related Topic Charging Resetting the headset Initializing the headset to restore factory settings 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 92 [Game/Chat Balance Control] on “INZONE Hub”. Make sure that the output setting of the computer is set to [INZONE Buds - Game] or [INZONE Buds - Chat]. Make sure the in-game output setting is set to [INZONE Buds - Game] or [INZONE Buds - Chat].
  • Page 93 The USB transceiver goes into pairing mode, and the connection indicator (white) on the USB transceiver repeatedly flashes twice in a row. Remove both headset units from the charging case and then put the headset units into your ears. When pairing is complete, a notification sound is emitted from the headset and the connection indicator (white) on the USB transceiver lights up.
  • Page 94 Resetting the headset Initializing the headset to restore factory settings 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 95 Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Sound skips frequently, noise can be heard, distorted sound Common If the size of the earbud tips does not match the size of your ear canals or the headset is not being worn properly in your ears, tap operations may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.
  • Page 96 The antenna of the headset is built into the part shown in the dotted line below. A: Locations of the built-in antennas (left, right) Related Topic Video being received via a smartphone’s Wi-Fi is disturbed or cannot be connected. Resetting the headset Initializing the headset to restore factory settings 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 97 [Game/Chat Balance Control] on “INZONE Hub”. Make sure that the microphone setting is set to [INZONE Buds - Chat] in the sound settings of the computer. When connected to a computer, adjust the microphone volume with “INZONE Hub”.
  • Page 98 [Ambient Sound Control + Mic] (default setting), operate it on the headset. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call Resetting the headset Initializing the headset to restore factory settings 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 99 Turn down the volume of the playback device if it is too loud. Use the connected device to confirm if the device and headset are connected via a TMAP Bluetooth connection. Related Topic Listening to music from a device via a Bluetooth connection Supported codecs 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 100 Related Topic What is noise canceling? Using the noise canceling function What you can do with “INZONE Hub” Wearing the headset 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 101 Audio may sound different depending on whether the noise canceling function is on or off. If there is a difference, this can be improved by adjusting the way the headset is worn so that the headset fits snugly over your ears. Related Topic Using the noise canceling function Wearing the headset 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 102: Pairing Cannot Be Done

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Pairing cannot be done. When the headset cannot pair with a computer, PS5™, or USB Type-C compatible smartphone Bring the headset and the game console that the USB transceiver is connected within 1 m (3.2 ft) of each other.
  • Page 103 Related Topic Connecting to a computer, PlayStation®5, or USB Type-C compatible smartphone via the USB transceiver How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 104 Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Unable to make a connection with a game console (PC, PlayStation®5, or USB Type-C compatible smartphone) via the USB transceiver. Check that both the headset and the connected device are turned on.
  • Page 105 Connecting to a computer, PlayStation®5, or USB Type-C compatible smartphone via the USB transceiver Resetting the headset Initializing the headset to restore factory settings 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 106 Initialize the headset. All of the pairing information will be deleted. Pair the headset and the Bluetooth device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 107 Move to a location with a good wireless LAN radio environment, such as near a wireless LAN device. Change the frequency band used for the smartphone and wireless LAN device to 5 GHz (IEEE 802.11ac). For details, refer to the operating instructions supplied with the wireless LAN device. 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 108 If the headset does not operate properly even if you reset the headset, initialize the headset. The pairing information will be deleted. Pair the headset and the device again. Related Topic Resetting the headset Initializing the headset to restore factory settings 5-052-425-11(1) Copyright 2023 Sony Corporation...
  • Page 109 Wireless Noise Canceling Gaming Headset INZONE Buds Earbud tips are damaged or lost. Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer or purchase the EP-EX11 series , sold separately. May not be supported in some countries or regions.
  • Page 110 The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably. Related Topic Replacing the earbud tips Wearing the headset 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 111: Resetting The Headset

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset. Set the headset units into the charging case.
  • Page 112 If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. About the instruction manual video Watch the video for how to reset. https://rd1.sony.net/help/mdr/mov0065/h_zz/ Related Topic Initializing the headset to restore factory settings 5-052-425-11(1) Copyright 2023 Sony Corporation...

  • Page 113: Initializing The Headset To Restore Factory Settings

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Set the headset units into the charging case. Leave the charging case lid open.
  • Page 114 This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, remove the headset pairing information from the connected device and pair it again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. About the instruction manual video Watch the video for how to initialize.

  • Page 115: Specifications

    Help Guide Wireless Noise Canceling Gaming Headset INZONE Buds Specifications Headset Power source: DC 5 V (Using a commercially available USB AC Adaptor) Using built-in lithium-ion batteries (Product Operation Power: DC 3.85 V) Operating temperature: 0 °C to 40 °C (32 °F to 104 °F) Charging time: Approx.
  • Page 116 Bluetooth standard profiles indicate the purpose of Bluetooth communications between devices. Codec: Audio signal compression and conversion format Design and specifications are subject to change without notice. 5-052-425-11(1) Copyright 2023 Sony Corporation...

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