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LaCie 2big Quadra Enterprise Class
User Manual
Table of Contents
1. Introduction .................................................................................................................. 4
1.1. Minimum System Requirements ......................................................................................................... 5
1.2. Box Content .................................................................................................................................... 6
1.3. Views of the Drive ............................................................................................................................ 7
1.4. Hard Drive Heat Management .......................................................................................................... 9
1.5. Cables and Connectors . ................................................................................................................. 10
1.5.1. USB 2.0 .............................................................................................................................. 10
1.5.2. FireWire .............................................................................................................................. 10
1.5.3. eSATA ................................................................................................................................. 11
2. Setting Up Your LaCie 2big......................................................................................... 12
2.1. Connect the Interface Cable ........................................................................................................... 13
2.2. Turn On the 2big . .......................................................................................................................... 14
3. RAID ........................................................................................................................... 15
3.1. About RAID Modes......................................................................................................................... 15
3.1.1. RAID 0 ................................................................................................................................ 15
3.1.2. Concatenation ..................................................................................................................... 16
3.1.3. Safe (RAID 1) ....................................................................................................................... 16
3.1.4. Mixed (RAID 1 and RAID 0) ................................................................................................... 17
3.2. Changing the RAID Mode . .............................................................................................................. 18
3.3. Removing and Installing Drives . ....................................................................................................... 19
3.4. Formatting and Partitioning . ............................................................................................................ 20
3.4.1. File System Formats .............................................................................................................. 20
3.4.2. Windows Users .................................................................................................................... 22
3.4.3. Mac Users ........................................................................................................................... 24
4. Troubleshooting ......................................................................................................... 25
4.1. LED Status Indicators ...................................................................................................................... 26
4.2. Other Troubleshooting Topics ......................................................................................................... 27
4.3. Installing New Firmware ................................................................................................................ 27
5. Contacting Customer Support ..................................................................................... 28
5.1. LaCie Technical Support Contacts ................................................................................................... 29
6. Warranty Information ................................................................................................. 30
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Table of Contents
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Page 1: Table Of Contents
1.4. Hard Drive Heat Management ... 9 1.5. Cables and Connectors ..10 1.5.1. USB 2.0 ... 10 1.5.2. FireWire ... 10 1.5.3. eSATA ... 11 2. Setting Up Your LaCie 2big... 12 2.1. Connect the Interface Cable ... 13 2.2. Turn On the 2big ..14 3. RAID ... 15 3.1. About RAID Modes... 15 3.1.1. RAID 0 ... 15 3.1.2. Concatenation ... - Page 2 Modifications to this product not authorized by LaCie could void the FCC & Industry Can- ada regulations and negate your authority to operate the product. Foreword page 2 Manufacturer’s Declaration for CE Certification We, LaCie, solemnly declare that this prod- uct conforms to the following European standards: Class B EN60950, EN55022, EN55024, EN61000-3-2: 2000, EN61000- 3-3: 2001 With reference to the following conditions: 73/23/EEC Low Voltage Directive; 89/336/ EEC EMC Directive...
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Page 3: Health And Safety Precautions
✦ Do not expose the LaCie 2big to tem- peratures outside the range of 5° C to 35° C (41° F to 95° F); or to opera- tional humidity beyond 5-80%, non- condensing, or non-operating humidity beyond 10-90%, non-condensing. Do- ing so may damage the LaCie 2big or disfigure its casing. Avoid placing your LaCie 2big near a source of heat or exposing it to sunlight (even through a window). Inversely, placing your LaCie 2big in an environment that is too cold may damage the unit. ✦ Rated cooling for altitudes up to 2000 meters. • D esign by oulton ✦... -
Page 4: Introduction
Web servers. Its convenient 128-bit AES hardware encryption, easily configured using the LaCie Desktop Manager, makes the 2big a secure vault for your data. Register your Enterprise Class product at www.lacie.com within 30 days of its purchase date to take advantage of LaCie Enterprise Class Service. For no additional cost, LaCie guarantees that your Enterprise Class product will receive the highest priority from our Technical Support team. Please note that the term of your warranty remains five years. -
Page 5: Minimum System Requirements
The latest versions eSATA**, FireWire of Apple OS 10.4.x, 400, FireWire 800, 10.5.x, or 10.6.x and/or USB 2.0 * Windows XP will not recognize logical volumes with capacity great- er than 2TB. For details, see section 3.4.1. File System **Most computers do not come from the factory with eSATA ports, so you may need to purchase a connection card (such as PCI or PCI- E) to be able to connect your LaCie 2big via the eSATA interface. LaCie offers a wide selection of connection cards. Visit the LaCie website at www.lacie.com/accessories. • D esign by oulton Disk Space Minimum of 600MB recommended Minimum of 600MB recommended Formats. -
Page 6: Box Content
LaCie 2big Quadra Enterprise Class User Manual 1.2. Box Content Your LaCie 2big package contains the system tower and an acces- sories box containing the items listed below. LaCie 2big RAID system tower with two hot-swappable Enter- prise-Class hard drives Hi-Speed USB 2.0 cable FireWire 400 cable FireWire 800 cable eSATA cable External power supply LaCie Utilities CD-ROM Quick Install Guide 2-in-1 RAID mode change and drive removal tool IMPORTANT INFO: Please save your packaging. In the event that the drive should need to be repaired or serviced, it must be returned in its original packaging. • D esign by oulton Storage Utilities Utilities & Backup Software Introduction page 6... -
Page 7: Views Of The Drive
LaCie 2big Quadra Enterprise Class Introduction • D esign by oulton User Manual page 7 1.3. Views of the Drive Front View The blue button on the front of the LaCie 2big serves as a LED drive status indicator and the LaCie Shortcut Button. See the LaCie Desktop Manager User Manual on the CD-ROM for more information. See troubleshooting section 4.1. LED Status Indicators for more in- formation. Fig. 01... -
Page 8: Rear View
LaCie 2big Quadra Enterprise Class User Manual Rear View RAID selection switch on/auto/off power switch eSATA 3Gb/s port Hi-Speed USB 2.0 port FireWire 800 ports FireWire 400 port Power input connection Drive lock Drive tray handle Drive status LED CAUTION: To avoid overheating, the LaCie 2big should be installed in a well-ventilated area and in such a way as to maintain sufficient airflow across the controller chips. Also ensure that the Ventilation Fan is not obstructed. Environmental Requirements: Temperature: 0 – 35° C (32 – 95° F) Operation Humidity: 20 – 80%, non-condensing Storage Humidity: 10 – 90%, non-condensing • D esign by oulton Introduction page 8 safe fast mixed off auto on... -
Page 9: Hard Drive Heat Management
LaCie 2big Quadra Enterprise Class User Manual 1.4. Hard Drive Heat Management Heat Dissipation Design The LaCie 2big’s metal body is ideal for naturally dissipating inter- nal drive heat. Its unique design actually draws heat away from the internal drives toward the external casing. This feature takes heat away from the internal drive, keeping it safe and prolonging its life and reliability. As a consequence, it is normal for the external casing to be hot to the touch. Please make sure that the vents on the back bezel are not obstructed so that there is a natural airflow across the casing. -
Page 10: Cables And Connectors
LaCie 2big Quadra Enterprise Class User Manual 1.5. Cables and Connectors 1.5.1. USB 2.0 USB is a serial input/output technology for connecting peripheral devices to a computer or to each other. Hi-Speed USB 2.0 is the latest implementation of this standard, and it provides the necessary bandwidth and data transfer rates to support high speed devices such as hard drives, CD/DVD drives and digital cameras. -
Page 11: Esata
LaCie 2big Quadra Enterprise Class User Manual 1.5.3. eSATA Your LaCie 2big Quadra uses the latest in SATA technology, allow- ing interface (or bus) transfer rates of up to 3 Gb/s. SATA technol- ogy was originally developed to serve as an internal interface, de- livering improved performance to internal connections. Soon after, eSATA, or external SATA was developed, allowing for the use of shielded cables outside the PC. eSATA technology was developed to be rugged and durable. eS- ATA connectors do not have the “L” shaped design of other SATA connectors. In addition, the guide features are vertically offset and reduced in size to prevent the use of unshielded internal cables in external applications. Included eSATA Cable Your LaCie drive is shipped with an eSATA cable, to ensure maxi- mum data transfer performance when connected to a eSATA port. • D esign by oulton eSATA Benefits ✦... -
Page 12: Setting Up Your Lacie 2Big
This section covers the installation and configuration of your LaCie 2big Enterprise Class. Follow the steps below to power on and con- figure your LaCie 2big: Step 1 – Connect the Interface Cable (section 2.1) Step 2 – Turn On the 2big (section 2.2) Step 3 – Configuring RAID (section 3) TECHNICAL NOTE: The LaCie 2big Quadra Enterprise Class comes with no encryption configured. If you want to set up encryption, install the LaCie Desktop Manager and refer that application’s user manual. IMPORTANT INFO: LaCie Enterprise Class encryption offers a very high level of protection for your most important data. Due to the strength of the encryption, data recovery will not be possible in the unlikely event of disk or part failure. • D esign by oulton Setup page 12... -
Page 13: Connect The Interface Cable
LaCie 2big Quadra Enterprise Class User Manual 2.1. Connect the Interface Cable 1. Plug one end of the interface cable (USB, FireWire or eSATA) into the corresponding port on your host computer. 2. Connect the other end of the cable to the matching port on the 2big. TECHNICAL NOTE: If two interfaces are connected at the same time, the first one connected remains active and the second will not work. • D esign by oulton eSATA safe mixed USB 2.0... -
Page 14: Turn On The 2Big
LaCie 2big Quadra Enterprise Class User Manual 2.2. Turn On the 2big The power supply kit is composed of two cables: one cable (A) con- nects to the LaCie drive; and the other cable (B) connects to a power outlet, such as a wall outlet or a surge protector (Fig. 1. Connect cable A to the 2big. 2. Connect cable B to the power supply brick (C). 3. Connect cable B to a surge protector or wall outlet. 4. Turn on the drive by moving the power switch on the back of the drive to the “on” position. The 2big system may take up to 30 seconds to boot up. CAUTION: Only use the AC adapter supplied with your specific La- Cie device. Do not use a power supply from another LaCie device or another manufacturer. Using any other power cable or power supply may cause damage to the device and void your warranty. Always remove the AC adapter before transporting your LaCie drive. Failure to remove the adapter may result in damage to your drive and will void your warranty. TECHNICAL NOTE: You may use your LaCie drive when in a for- eign country thanks to its 100-240 Volt power supply. To be able to use this feature, you may need to purchase an appropriate adapter or cord. LaCie accepts no responsibility for any damage to the drive resulting from the use of an inappropriate adapter. Using an adapter other than one authorized by LaCie will void your warranty. • D... -
Page 15: Raid
LaCie 2big Quadra Enterprise Class User Manual 3. RAID 3.1. About RAID Modes This section will help you decide which RAID mode is right for your application. RAID Mode Fast (RAID 0) Big (Concatenation) Safe (RAID 1) Mixed (RAID 0 and RAID 1) 3.1.1. RAID 0 The 2big Quadra Enterprise class is pre-configured in RAID 0, the fastest RAID mode. Requiring at least 2 drives, RAID 0 stripes data onto each disk (Fig. 07). The available capacities of each disk are added together so that one logical volume mounts on the computer. If one physical disk in the array fails, the data of all disks becomes inaccessible because parts of the data have been written to all disks. Applications RAID 0 is ideal for users who need maximum speed and capacity. Video editors working with very large files may use... -
Page 16: Concatenation
LaCie 2big Quadra Enterprise Class User Manual 3.1.2. Concatenation When disks are concatenated, their capacities are combined and data is written to the primary disk in the array until is it full, and then to successive disks (Fig. 08). Concatenation provides no per- formance advantage or added measure of data safety. It is simply a method of combining more than one physical disk into one volume for greater overall capacity. Concatenation allows full use of the capacity of all disks in the array and most data can survive a disk failure. Only data on the failed disk and data that is partially written on the failed disk and an operative disk is lost. -
Page 17: Mixed (Raid 1 And Raid 0)
LaCie 2big Quadra Enterprise Class User Manual 3.1.4. Mixed (RAID 1 and RAID 0) In Mixed mode, the two physical disks are combined so that two logical volumes mount simultaneously on the desktop (Fig. ✦ One Safe volume (RAID 1) where data is automatically mir- rored on each physical disk. This volume uses 50% of the available capacity of each disk (the available capacity cannot exceed 50% of the lowest-capacity single disk). -
Page 18: Changing The Raid Mode
LaCie 2big Quadra Enterprise Class User Manual 3.2. Changing the RAID Mode Before you change the RAID mode of the LaCie 2big, familiarize yourself with the 2big’s RAID modes. See section 3.1. About RAID Modes. To change the RAID mode: 1. Unmount or safely remove the 2big Quadra volumes from your computer, disconnect the interface cable, and switch off the 2big. -
Page 19: Removing And Installing Drives
LaCie 2big Quadra Enterprise Class User Manual 3.3. Removing and Installing Drives In the event that an individual hard disk fails in the LaCie 2big En- terprise Class, please contact your LaCie reseller or LaCie Customer Support. Please replace a defective hard drive only with a new drive provided by LaCie. CAUTION: After continuous use of the LaCie 2big, drives may be hot. Use caution when removing. To Remove a Drive: 1. If the 2big is in Fast (RAID 0) or Big (concatenation) mode, turn it off and unplug it. If the 2big is in Safe (RAID 1) or Mixed mode, you can leave it turned on and continue to step 2. 2. The drive tray may be locked. To unlock it, insert the round end of the provided 2-in-1 tool into the slot on the drive lock and turn the lock until the slot is vertical (Fig. -
Page 20: Formatting And Partitioning
LaCie 2big Quadra Enterprise Class User Manual 3.4. Formatting and Partitioning The 2big Quadra comes pre-formatted in HFS+ (optimized for Mac OS X). Please read the following information on file system formats for Windows and Mac operating systems to determine if you need to reformat the 2big’s disks. See sections 3.4.2 and 3.4.3 for format- ting instructions. 3.4.1. File System Formats Windows Users TECHNICAL NOTE: The LaCie 2big Quadra comes preformatted in HFS+ for optimum performance with Mac OS X. TECHNICAL NOTE: Windows XP 32-bit does not support volumes greater than 2TB. Windows XP x64, Windows Vista (32- and 64-bit versions), and Windows 7 (32- and 64-bit versions) do, but in order to create volumes bigger than 2TB from these operating systems, you must convert the disk to GPT file system. This process is outlined in 3.4.2. FAT 32: FAT is an acronym for File Allocation Table, which dates back to the beginnings of DOS programming. Originally, FAT was only 16 bits, but after the second release of Windows 95 it was upgraded to 32 bits, hence the name FAT 32. In theory, FAT 32... - Page 21 LaCie 2big Quadra Enterprise Class User Manual Mac OS X Users TECHNICAL NOTE: The LaCie 2big Quadra comes preformatted in HFS+ for optimum performance with Mac OS X. You may customize the drive by reformatting and/or partitioning the drive with separate file system formats. For optimal performance in Mac OS environments, format and partition the drive as one large Mac OS Extended volume. Mac OS Extended (HFS+): Mac OS Extended refers to the file sys- tem used by Mac OS X. HFS+ represents an optimization of the older HFS file system by using hard disk space more efficiently. With HFS+, you are no longer limited by block size. MS-DOS File System (FAT 32): This is the Microsoft file system, more typically known as FAT 32. This is the file system to use if you are go- ing to be using your LaCie Hard Drive between Macs and Windows operating systems. • D esign by...
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Page 22: Windows Users
LaCie 2big Quadra Enterprise Class User Manual 3.4.2. Windows Users The process of formatting a drive on a computer running Windows XP, Windows Vista, or Windows 7 consists of two steps: (1) installing a signature on the drive, and (2) formatting the drive. These steps will erase anything that is on the disk. CAUTION: Following these steps will erase everything from the 2big, in- cluding encrypted data. If you have information that you want to protect or continue to use, back up this information before performing these steps. IMPORTANT NOTE: Formatting will not erase the encryption con- figuration. If you wish to format a 2big that has been encrypted, you will first need to unlock the device using the LaCie Desktop Man- ager, then follow the steps below. TECHNICAL NOTE: Windows XP 32-bit: These operating systems will not recognize vol- umes greater than 2TB in size. Windows XP x64, Windows Vista (32- and 64-bit versions), and Win- dows 7 (32- and 64-bit versions): These operating systems will recog- nize volumes greater than 2TB in size, but the disks must be converted to the GPT file system before partitions greater than 2TB can be cre- ated. 1. Connect the drive to the power source and to the computer via the interface port. 2. Right-click My Computer and select Manage. 3. From the “Computer Management” window, select Disk Man- agement (located below the Storage group). See... - Page 23 LaCie 2big Quadra Enterprise Class User Manual 9. Click Next. 10. Click Next. 11. Click Next. 12. Click Next. 13. On the Format Partition window, select Quick Format. Click Next (Fig. 16). 14. Click Finish to begin the formatting process. 15. Windows Disk Management will format and partition the disk according to your settings (Fig. 17), and your drive will appear in My Computer, ready to use. IMPORTANT INFO: Please refer to section Formats, for a more detailed comparison of the various file system formats.
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Page 24: Mac Users
LaCie 2big Quadra Enterprise Class User Manual 3.4.3. Mac Users CAUTION: Following these steps will erase everything from the 2big, including encrypted data. If you have information that you want to protect or continue to use, back up this information before performing these steps. 1. Connect the drive to the power source and to the computer via the interface port. 2. Select Utilities from the Go menu in the Finder menu bar. 3. In the Utilities folder, double-click Disk Utility. The Disk Utility window will open (Fig. -
Page 25: Troubleshooting
Troubleshooting • D esign by oulton User Manual page 25 4. Troubleshooting In the event that your LaCie 2big is not working correctly, please refer to the table on the following page to identify the status of your device. If you have gone through all of the points in the table and your drive is still not working correctly, please see the FAQs that are regularly published on our Web site – www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software updates will be available. -
Page 26: Led Status Indicators
LaCie 2big Quadra Enterprise Class User Manual 4.1. LED Status Indicators Use the 2big’s front and rear LEDs and the chart below as a reference to determine the status of your 2big: If the front And the rear LED LED is: Solid blue Blinking blue Blinking blue Blinking blue Dimming blue (5s)* One disk is blinking blue, while the other disk is blinking 3 Alternating long blue blue, 1 red: and short red: Solid red (failed disks) and solid blue (functional disks) Solid red (failed Solid red disks) and solid blue... -
Page 27: Other Troubleshooting Topics
LaCie 2big Quadra Enterprise Class User Manual 4.2. Other Troubleshooting Topics Problem The 2big is not recognized by the computer. The 2big is working slowly. The power supply is no longer func- tional. 4.3. Installing New Firmware LaCie may periodically offer firmware updates for the 2big. Visit LaCie’s Web site, www.lacie.com, for the latest firmware update. For the proce- dure, please contact LaCie technical support. • D esign by oulton Solutions If there is no icon for the 2big on the desktop (Mac users) or in My Computer (Windows users): ✦ Check the interface cable connection. Check both ends of the FireWire, eSATA or USB cables and make sure that they are fully seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not recog- nized, restart your computer and try again. ✦ Make sure your product is not encrypted. If so, you will need to run the LaCie Desktop Manager software. ✦ Make sure your computer meets the minimum system requirements for compatibility with the 2big Quadra. See section 1.1. -
Page 28: Contacting Customer Support
LaCie 2big Quadra Enterprise Class User Manual 5. Contacting Customer Support Before You Contact Technical Support Read the manuals and review section 4. 2. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached. If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us at www.lacie.com. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand: Information 1. LaCie hard drive serial number 3. Macintosh/PC model 4. Operating system version... -
Page 29: Lacie Technical Support Contacts
LaCie 2big Quadra Enterprise Class User Manual 5.1. LaCie Technical Support Contacts LaCie Asia Contact us at: http://www.lacie.com/asia/contact/ LaCie Belgium Contact us at: http://www.lacie.com/be/contact/ (Français) LaCie Denmark Contact us at: http://www.lacie.com/dk/contact LaCie France Contact us at: http://www.lacie.com/fr/contact/ LaCie Italy Contact us at: http://www.lacie.com/it/contact/ LaCie Netherlands Contact us at: http://www.lacie.com/nl/contact/ LaCie Spain Contact us at: http://www.lacie.com/es/contact/ LaCie Switzerland Contact us at: http://www.lacie.com/chfr/contact/ (Français) LaCie Ireland Contact us at: http://www.lacie.com/ie/contact/ LaCie International Contact us at: http://www.lacie.com/intl/contact/... -
Page 30: Warranty Information
• D esign by oulton may be asked to furnish proof of purchase to confirm that the drive is still under warranty. All systems returned to LaCie must be securely packaged in their original box and shipped with postage prepaid. NOTE: Accessories, such as interface cables, are not under war- ranty. IMPORTANT INFO: Register your Enterprise Class product at www.lacie.com within 30 days of its purchase date to take advan- tage of LaCie Enterprise Class Service. For no additional cost, LaCie...