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Washing machine WM14VPH9GB User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers. siemens-home.bsh-group.com/welcome The future moving in. Siemens Home Appliances...
Table of contents Safety .......... 4 Degrees of soiling...... 30 General information ...... 4 Care symbols on the care labels.. 31 Intended use........ 4 Detergents and care products .. 31 Restriction on user group.... 5 Detergent recommendation.... 31 Safe installation........ 5 Detergent dosage ...... 32 Safe use .......... 7 Safe cleaning and maintenance .. 9 Basic operation ...... 32 Switching on the appliance .... 32...
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Resetting the appliance network settings.......... 41 Software update....... 41 Connecting the appliance to the energy manager ...... 42 Remote diagnostics ...... 43 Data protection ........ 43 Declaration of Conformity.... 43 Basic settings......... 44 Overview of basic settings .... 44 Changing the basic settings..... 44 Cleaning and servicing .... 45 Tips on appliance care .... 45 Cleaning the drum ...... 45 Cleaning the detergent drawer .. 45 Descaling ........ 46...
en Safety Safety Please read the safety information to ensure that you use the ap- pliance safely. General information You can find general information about this instruction manual here. ¡ Read this instruction manual carefully. Only this will ensure you use the appliance safely and efficiently. ¡...
Safety en Restriction on user group Avoid risks to children and vulnerable persons. This appliance may be used by children aged 8 or over and by people who have reduced physical, sensory or mental abilities or inadequate experience and/or knowledge, provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers.
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en Safety ¡ If the insulation of the power cord is damaged, this is danger- ous. ▶ Never let the power cord come into contact with hot appli- ance parts or heat sources. ▶ Never let the power cord come into contact with sharp points or edges.
Safety en ¡ If the appliance is moved by holding onto protruding compon- ents, such as the appliance door, the parts may break off. ▶ Do not move the appliance by holding onto protruding parts. CAUTION ‒ Risk of cutting! Touching sharp edges on the appliance may lead to cuts. ▶...
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en Safety ▶ With redundant appliances, unplug the power cord. Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close. WARNING ‒ Risk of suffocation! Children may breathe in or swallow small parts, causing them to suffocate.
Safety en CAUTION ‒ Risk of burns! When washing at high temperatures, the glass in the appli- ance door becomes hot. ▶ Do not touch the appliance door when it is hot. ▶ Keep children away from the appliance door when it is hot. CAUTION ‒ Risk of scalding! When you wash at high temperatures, the detergent solution gets hot.
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en Safety ▶ If the power cord of this appliance is damaged, it must be replaced by the manufacturer, the manufacturer's Customer Service or a similarly qualified person in order to prevent any risk. ¡ Penetrating moisture may cause electric shock. ▶...
Preventing material damage en ¡ Modified or damaged water hoses Preventing material dam- may result in material damage and damage to the appliance. Never kink, crush, modify or cut ▶ through water hoses. Follow these instructions to avoid ma- Only use the water hoses sup- terial damage and damage to the appli- ▶...
en Installation and connection Save energy and conserve re- Wash the laundry without prewash. sources Washing with prewash increases the programme duration and increases If you follow these instructions, your ap- energy and water consumption. pliance will use less electricity and less water.
Installation and connection en ATTENTION! Objects remaining in Remove these objects, along with all ▶ the drum that are not designed for supplied accessories, from the drum operation with the appliance may before starting the appliance. cause material damage and damage Open the door and remove the ac- to the appliance.
en Installation and connection Installation location Requirements WARNING Risk of electric shock! On a wooden joist floor Place the appliance on The appliance contains live parts. a water-resistant Touching live parts is dangerous. wooden board which is Do not operate the appliance without ▶...
Installation and connection en Put on the four cover caps. Unscrew and remove all four screws for the transit bolts with a WAF 13 wrench. Press down on the four cover caps. Pull the power cord out of the holder. Connecting the appliance Connect your appliance to the power Remove the four sleeves.
en Installation and connection Drainage into a siphon. Secure the connection point with a (24–40 mm) hose clamp. Drainage into a wash basin. Fix and secure the wa- ter outlet hose with an elbow → Page 28. Connect the water inlet hose to a tap Drainage into a plastic (26.4 mm = 3/4").
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Installation and connection en To align the appliance, turn the ap- pliance feet. Check that the appli- ance is level using a spirit level. All appliance feet must stand firmly on the ground. Screw the lock nuts tightly against the housing using a WAF 17 wrench. In doing so, hold the foot tight and do not adjust its height.
en Familiarising yourself with your appliance Familiarising yourself with your appliance Familiarise yourself with the parts of your appliance. Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
Familiarising yourself with your appliance en Detergent drawer Measuring aid for liquid detergent → "Using a measuring aid for liquid de- Below is an overview of the structure of tergent", Page 34 the detergent drawer. Compartment II: ¡ Detergent for main wash ¡ Water softener ¡...
en Familiarising yourself with your appliance Display The display shows the current settings, options or relevant information. Display Designation Description 0:40 Programme duration/ Expected programme duration or programme time re- programme time remain- maining. "Ready in" time The programme end has been set and the remaining number of hours is displayed.
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Familiarising yourself with your appliance en Display Designation Description Pause Programme status Note: The door cannot be opened because the water level or temperature is too high. Wait until the temperature has dropped or start the pro- gramme. Pause Programme status Note: The door can be opened. End of programme Programme status Childproof lock...
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en Familiarising yourself with your appliance Intensity Less Ironing Prewash Extra Rinse varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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Familiarising yourself with your appliance en Intensity Less Ironing Prewash Extra Rinse varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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en Familiarising yourself with your appliance Intensity Less Ironing Prewash Extra Rinse varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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Familiarising yourself with your appliance en Intensity Less Ironing Prewash Extra Rinse varioSpeed Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
en Familiarising yourself with your appliance Buttons Below is an overview of the buttons and their setting options. The selection of programme settings depends on the selected programme. You can see the selection options for each programme in the overview for → "Programmes", Page 22.
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Familiarising yourself with your appliance en Button Selection Description ¡ Activate If you briefly press the button, the appliance will be Remote Start enabled for remote start via the Home Connect app ¡ Deactivate If you press the button for approx. 3 seconds, the ¡...
en Accessories Accessories Only use original accessories. These have been made especially for your appli- ance. Here you can find an overview of your appliance's accessories and how to use them. Order number Water inlet hose extension Extend the water inlet hose for WZ10130 cold water or AquaStop (approx.
Laundry en Pour approx. 1 litre of tap water into Press Start / Reload to start the compartment II. programme. a The display shows the remaining programme duration. a After the programme has ended, the display shows: End. Start the first wash cycle or press to switch off the appliance.
en Laundry – Close bed covers and cushion To improve washing results and pre- ▶ covers vent discolouration, sort the laundry – Close all zips, Velcro fasteners, before washing according to the fol- hooks and eyes lowing criteria. – Tie cloth belts and apron strings –...
Detergents and care products en Care symbols on the care labels The symbols indicate the recommended programme and the numbers in the sym- bols indicate the maximum recommended washing temperature. Symbol Washing process Recommended programme Normal Cottons Gentle Easy Care ...
en Basic operation Fabrics Detergent Programme Temperature Delicate fabrics made from Delicates Delicates/Silk From cold up to 40 °C silk or viscose Wool Detergent for woollens Wool From cold up to 40 °C Tip: Visit www.cleanright.eu to find fur- ther information on detergents, care products and cleaning agents for do- mestic use.
Basic operation en Requirement: A programme has been set. Adjust the programme settings. ▶ Note ¡ The programme settings are not saved permanently for the pro- gramme. Loading laundry Notes It may take a few seconds for the ¡ Please read the safety information appliance to switch on.
en Basic operation Using a measuring aid for li- quid detergent To add liquid detergent, you can place a measuring aid in the detergent drawer. Pull out the detergent drawer. Slide the measuring aid forwards. Press down on the insert and re- move the detergent drawer.
Basic operation en a If you start a programme with active oxygen, the drum lights up after the programme starts and the mist that is created can be seen. a After the programme has ended, the display shows: End. Soaking laundry You can soak the laundry before wash- ing in the appliance by pausing the programme.
en Basic operation Cancelling the programme Once the programme has started, you can cancel it at any time. Notes ¡ Please read the safety information → Page 4 to ensure that you use the appliance safely. ¡ If you cancel a programme with act- ive oxygen, the door will remain locked for up to 25 minutes until there is no longer any active oxygen...
Childproof lock en services in your country. You can find Childproof lock information about this at: www.home- connect.com. Secure your appliance against being To use Home Connect, first set up a operated unintentionally using the con- connection to the WLAN home network trols.
en Home Connect Home Connect settings Overview of Home Connect settings Below is an overview of the Home Connect settings and network settings. Basic setting Programme position Value Description Connect with WPS func- Connect the appliance to tion a WLAN home network (Wi-Fi) with WPS func- tion.
en Home Connect Connect your appliance to the Home Connect the mobile device to the Home Connect Wi-Fi network and Connect app. → Page 41 enter the password (key) HomeCon- nect. Connecting the appliance to a a Your mobile device now connects to WLAN home network (Wi-Fi) the appliance.
Home Connect en Connecting your appliance to Deactivating Wi-Fi on the ap- the Home Connect app pliance Press and hold Remote Start Requirements ¡ The appliance is connected to the at least three seconds. WLAN home network (Wi-Fi). Set the programme to position 4. ¡...
en Home Connect Set the programme to position 6. Activate Flex Start if you want the smart energy system (energy man- → "Overview of Home Connect set- ager) to start up your appliance. tings", Page 38 → "Activate Flex Start", Page 42 a UPd appears on the display. Press Start / Reload .
A detailed RED Declaration of Con- server (initial registration): formity can be found online at ¡ Unique appliance identification (con- www.siemens-home.bsh-group.com sisting of appliance codes as well as among the additional documents on the MAC address of the Wi-Fi com- the product page for your appliance.
en Basic settings Basic settings You can configure the appliance to meet your needs. Overview of basic settings Below is an overview of the basic settings on your appliance. Basic setting Programme position Value Description End signal 0 (off) Set the volume of the 1 (quiet) signal at the end of the 2 (medium)
Cleaning and servicing en Press Spin Speed and, at the same Cleaning the detergent drawer time, turn the programme selector to Note: Please read the safety informa- position 2. tion → Page 4 to ensure that you use a The display shows the current value. the appliance safely. Set the programme selector to the Pull out the detergent drawer.
en Cleaning and servicing Descaling If you add detergent correctly, you do not need to descale your appliance. If you still wish to use descaler, follow the manufacturer's instructions for use. ATTENTION! The use of unsuitable descaling agents, e.g. for coffee machines, may damage the appliance.
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Cleaning and servicing en Push a receptacle under the open- Firmly press on the sealing cap. ing. Insert the drain hose into the holder. Take the drain hose out of the holder. Cleaning the drain pump Note: Please read the safety informa- CAUTION - Risk of scalding! tion → Page 4 to ensure that you use When you wash at high temperat-...
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en Cleaning and servicing 90° The handle on the pump cap must Clean the inside and the thread on be in a vertical position. the pump cap and pump housing. Insert the maintenance flap and lock it into place. Make sure that the impeller in the drain pump can be turned.
Cleaning and servicing en Cleaning the water outlet hose at the siphon If the water outlet hose at the siphon is dirty or the detergent solution is not be- ing pumped out, you must clean these. Switch off the appliance. Disconnect the appliance's mains plug from the power supply.
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en Cleaning and servicing Disconnect the hose from the rear of the appliance. Clean the filter with a small brush. Use pliers to remove the filter. Connect the water inlet hose and check for leaks. Clean the filter with a small brush. Cleaning the filter on the appliance Reinsert the filter.
en Troubleshooting Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshooting in- formation before contacting Customer Service. This will avoid unnecessary costs. WARNING Risk of electric shock! Improper repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist staff. ▶...
Troubleshooting en Errors Cause Troubleshooting Foam build-up symbol Detergent dosage is too high. Immediate measure: Mix one table- ▶ spoon of fabric softener with 0.5 litres of water and pour the mixture into the left-hand compartment (not for outdoor clothing, sportswear or items stuffed with down).
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en Troubleshooting Errors Cause Troubleshooting The door cannot be opened. The temperature is too high. Wait until the temperature has ▶ dropped. → "Cancelling the programme", ▶ Page 36 Water level is too high. Start the Drain programme. ▶ Programme with active oxy- Wait until there is no active oxygen in ▶...
Troubleshooting en Errors Cause Troubleshooting The programme duration The unbalanced load detec- Not a fault – no action required. ▶ changes during the wash tion system eliminates an im- Note: When loading, where possible, cycle. balance by repeatedly redis- place large and small items of laundry to- tributing the laundry.
en Troubleshooting Errors Cause Troubleshooting → "Aligning the appliance", Page 16 Loud noises during the spin Appliance is not correctly ▶ cycle. aligned. The appliance feet are not Secure the appliance feet. ▶ → "Aligning the appliance", Page 16 fixed. → "Removing the transit bolts", Transit bolts have not been re- ▶...
Troubleshooting en Errors Cause Troubleshooting Detergent residue on the Detergents may contain wa- Start the Rinse programme. ▶ damp washing. ter-insoluble substances that deposit on the laundry. Detergent residue on the dry Detergents may contain wa- Brush out the laundry after washing ▶...
en Troubleshooting Odours Errors Cause Troubleshooting → "Cleaning the drum", Page 45 Odours have formed in the ap- Humidity and detergent ▶ pliance. residue may promote the formation of bacteria.
Transportation, storage and disposal en Unplug the appliance's mains plug. Emergency release Drain the remaining detergent solu- To remove the laundry in the event of a tion. power failure, for example, you can → "Cleaning the drain pump", manually release the door. Page 46 Detach the hoses.
en Transportation, storage and disposal Start the Drain programme. a The unused detergent cannot flow straight into the outlet during the next wash. Disposing of old appliance Valuable raw materials can be re- claimed by recycling. WARNING Risk of harm to health! Insert the power cord into the holder Children can lock themselves in the ap- and tighten all four screws for the...
Customer Service en Customer Service If you have any queries, are unable to rectify faults on the appliance yourself or if your appliance needs to be re- paired, contact customer service. You can solve many problems yourself by consulting the information on troubleshooting in these instructions or on our website.
en Consumption values Consumption values The indicated consumption values are approximate. The values may deviate from the indicated values depending on water pressure, water hardness, water inlet temperature, ambient temperature, type of laundry, amount and soiling of laundry, detergent used, fluctuations in the mains voltage and selected settings.
Technical specifications en Technical specifications Facts and figures for your appliance can be found here. Appliance height 850 mm Appliance width 600 mm Appliance depth 640 mm Weight 73 kg Maximum load capacity 9 kg Mains voltage 220 - 240 V, 50 Hz Minimum installa- 10 A tion protection Rated power 2300 W Power consumption...
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