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Toshiba E-STUDIO 2020AC Frequently Asked Questions Manual
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Toshiba E-STUDIO 2020AC Frequently Asked Questions Manual

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MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS /
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  • Page 1 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS / MULTIFUNCTIONAL DIGITAL SYSTEMS Frequently Asked Questions...
  • Page 2 © 2021 Toshiba Tec Corporation All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of Toshiba Tec Corporation.

  • Page 3: Preface

    Preface Thank you for purchasing our product. This manual describes frequently asked questions and actions to be taken for them in the use of the equipment.  How to read this manual  Symbols in this manual In this manual, some important items are described with the symbols shown below. Be sure to read these items before using this equipment.
  • Page 4 4 Preface...

  • Page 5: Table Of Contents

    CONTENTS Preface..............................3 How to read this manual ............................3 Chapter 1 QUESTIONS FOR EQUIPMENT Questions for Equipment ........................12 The equipment does not work at all......................... 12 No icons or sings are displayed on the touch panel. (The MAIN POWER lamp and the [ENERGY SAVER] button light.)................12 No icons or sings are displayed on the touch panel.
  • Page 6 A black-and-white original is copied in color even if [Auto Color] is selected for the color mode......22 A copied image is skewed against the paper......................22 The copied paper is wrinkled............................ 23 Show-through occurs..............................23 Chapter 3 QUESTIONS FOR PRINTING Questions for Printing .........................
  • Page 7 “Transmit” is not displayed even if the [START] button is pressed................. 37 Originals are fed diagonally............................37 2 original sheets are fed together..........................37 Even though a fax job has been sent, it is not printed on the paper at the recipient’s side........37 Black lines are shown in the sent image........................
  • Page 8 “File *.DRV on client DVD could not be found” is displayed..................44 “Location does not contain information about your hardware” is displayed............45 “This port is currently in use” is displayed....................... 45 “Problem with the current printer setup” is displayed.................... 45 “Could not connect to the MFP device”...
  • Page 9 “Power failure” is displayed............................61 “Erasing data” is displayed............................61 “Check paper size setting on control panel for Bypass. Check the direction or size of the paper.” is displayed................................. 61 “Misfeed in bypass.” is displayed..........................61 “Check the direction or size of the paper on the bypass tray and press START” is displayed....... 61 “Reboot the machine.”...
  • Page 10 10 CONTENTS...
  • Page 11 QUESTIONS FOR EQUIPMENT...

  • Page 12: Questions For Equipment

    Questions for Equipment  The equipment does not work at all. If the equipment cannot be booted, the power cable may not be securely inserted into the outlet. Insert the power cable into the outlet until it comes to a stop. If the problem still persists, contact your service representative.

  • Page 13: A Message Is Displayed On The Touch Panel

    1.QUESTIONS FOR EQUIPMENT  A message is displayed on the touch panel. Some trouble has occurred in the equipment. (Alternatively, the message is displayed even for an ordinary operation.) Check the meaning of the message and take the appropriate actions. To learn more about the messages displayed on the touch panel, see the reference below: ...

  • Page 14: Sheets Are Not Aligned When They Exit

    1.QUESTIONS FOR EQUIPMENT  Sheets are not aligned when they exit. This may occur due to the following causes. Check them and take the appropriate actions.  Sheets are not placed in the drawer with correct side up as required for the equipment. Check which is the printing side of the sheets and place them correctly.

  • Page 15: How To Check The Toner Remaining In The Toner Cartridge

    1.QUESTIONS FOR EQUIPMENT  How to check the toner remaining in the toner cartridge Follow the steps below. Press [Job Status] on the Home screen. Press the [Toner] tab. The remaining amount of toner in the toner cartridge is displayed. When you have finished checking, press [Close].

  • Page 16: The Equipment Does Not Shift Into The Energy Saving Mode When The Motion Sensor Is Enabled

    1.QUESTIONS FOR EQUIPMENT  The equipment does not shift into the energy saving mode when the motion sensor is enabled. Even if the conditions for shifting into the energy saving mode have been met, the timing will be extended by one minute when the motion sensor is responding.
  • Page 17 QUESTIONS FOR COPYING...

  • Page 18: Questions For Copying

    Questions for Copying  How to copy originals in different sizes in one go By using the Reversing Automatic Document Feeder or the Dual Scan Document Feeder, more than one original in different sizes such as A4 or B4 can be copied in one go. Original sizes that can be copied in one go are as follows: A3, A4, A4-R, B4, B5, FOLIO Place paper in the drawer.

  • Page 19: Copying Stops During Scanning Of The Originals. "Not Enough Work Space To Store Originals. Will You Print Out Stored Originals?" Is Displayed

    2.QUESTIONS FOR COPYING  Copying stops during scanning of the originals. “Not enough Work Space to store originals. Will you print out stored originals?” is displayed. Copying stops when no available space has remained in the internal memory. To copy the scanned images, press [Yes].

  • Page 20: A Copied Image Has Stains

    2.QUESTIONS FOR COPYING  A copied image has stains. This may occur due to the following causes. Check them and take the appropriate actions. The original cover or the ADF is not fully lowered. Lower it fully to block outside light. The original glass, platen sheet, scanning area Clean them.

  • Page 21: A Copied Image Is Skewed

    2.QUESTIONS FOR COPYING  A copied image is skewed. This may occur due to the following causes. Check them and take the appropriate actions. The original is sent from the ADF at a skew. Replace the original while aligning the side guides of the ADF to its width so that it will be placed straight.

  • Page 22: A Copied Image Has Black Streaks In The Horizontal Direction

    2.QUESTIONS FOR COPYING  A copied image has black streaks in the horizontal direction. This may occur due to the following causes. Check them and take the appropriate actions. The scanning area and guide are stained. Clean them. For details, see the reference below: Troubleshooting - REGULAR MAINTENANCE - Regular Maintenance Fine dust can cause a conspicuous scanning...

  • Page 23: The Copied Paper Is Wrinkled

    2.QUESTIONS FOR COPYING  The copied paper is wrinkled. This may occur due to the following causes. Check them and take the appropriate actions. The paper in the drawer is fed at a skew. Check and adjust the space between the paper and the side guides to ensure that it is not too great.
  • Page 24 2.QUESTIONS FOR COPYING 24 Questions for Copying...
  • Page 25 QUESTIONS FOR PRINTING...

  • Page 26: Questions For Printing

    Select [Devices and Printers] in the [Start] menu. Right-click [TOSHIBA Universal Printer 2] and then click [Printer properties]. Select the port of the equipment in the [Print to the following port(s)] list on the [Ports] tab of the printer driver.

  • Page 27: Printing Cannot Be Performed Since The Document Password For A Private Print Job Has Been Forgotten

    3.QUESTIONS FOR PRINTING  Printing cannot be performed since the document password for a Private Print job has been forgotten. The document password for a Private Print job is never shown, once the job has been sent to the equipment. To print the failed Private Print job, submit the document again as a new Private Print job.

  • Page 28: Retrieval Of Printer Configuration Has Failed

    3.QUESTIONS FOR PRINTING  Retrieval of printer configuration has failed. When “Retrieval of printer configuration failed” is displayed while [Printer properties] of the printer is being accessed, the printer driver cannot communicate with the equipment. Take the appropriate actions by following the checklist below.

  • Page 29: Printing Cannot Be Performed. (Client Problems)

    3.QUESTIONS FOR PRINTING  Printing cannot be performed. (Client problems) If the print jobs sent from a specific client within a network fail, the problem may be caused by the client. Take the appropriate actions by following the checklist below. If the problem still persists, contact your service representative. Check...
  • Page 30 3.QUESTIONS FOR PRINTING 30 Questions for Printing...
  • Page 31 QUESTIONS FOR SCANNING...

  • Page 32: Questions For Scanning

    Questions for Scanning  How to perform scanning in a JPEG format file Select [Full Color] or [Gray Scale] for the Color mode in the scan setting. Then select [JPEG] for the file format.  Storing location of scanned files When [File] is selected as the storage directory, scanned files are stored in a shared folder “file_share”...

  • Page 33: Ocr Does Not Work Properly

    4.QUESTIONS FOR SCANNING  OCR does not work properly. If OCR does not work properly when an original is scanned, check the following items.  The OCR option is installed in the equipment.  The OCR setting is enabled. Change the OCR settings as below. ...
  • Page 34 4.QUESTIONS FOR SCANNING 34 Questions for Scanning...
  • Page 35 QUESTIONS FOR FAX...

  • Page 36: Questions For Fax

    Select [Print] in the [File] menu of the application. Select [TOSHIBA e-STUDIO Fax] and then click [Preferences] ([Properties]). Specify the destination on the [Send] tab of the printer driver and then click [OK]. Click [Print] ([OK]) to start sending a fax or internet fax job.

  • Page 37: Job Memory Full" Is Displayed

    5.QUESTIONS FOR FAX  “Job memory full” is displayed. This is displayed when the total number of destinations for reserved jobs has exceeded the maximum. Wait for job reservations to be completed or delete some reserved jobs on the [Job Status] screen. ...
  • Page 38 5.QUESTIONS FOR FAX  Black lines are shown in the sent image. When this has occurred, check whether the scanning area of the ADF is dirty. If it is, clean it with a soft cloth.  Fax jobs are not sent even if operations are carried out normally. When this has occurred, check that the recipient’s machine is compatible with yours.
  • Page 39 QUESTIONS FOR e-Filing...
  • Page 40 Questions for e-Filing  The e-Filing session has been terminated. When “This operation will end your e-Filing session.” is displayed and e-Filing returns to its top page, perform the following operations.  When clicking the [Return], [Refresh] or [Home] button or the [login] link Try again to do the operation you intended.
  • Page 41 6.QUESTIONS FOR e-Filing  “Cannot insert Page. The Disk is Full.” is displayed. Not enough space is remaining in the internal storage device. Delete unnecessary data with the e-Filing by each user. Alternatively, ask your administrator to delete unnecessary data. ...
  • Page 42 6.QUESTIONS FOR e-Filing  “Cut failed. The items have been deleted or modified.” is displayed. The items are being edited or have been deleted by another user. Refresh the page and check whether or not the item was deleted or is currently being edited. ...
  • Page 43 QUESTIONS FOR CLIENT SOFTWARE...

  • Page 44: File *.Drv On Client Dvd Could Not Be Found" Is Displayed

    Questions for Client Software  “Devices are not discovered in your network.” is displayed while installing the printer driver. Click [Retry] to search the equipment over the network again. Confirm that the SNMP settings specified in the [SNMP Settings] dialog box are correct. Click [Continue] to select a temporary local port and then configure the Raw TCP/LPR port.

  • Page 45: Location Does Not Contain Information About Your Hardware" Is Displayed

    7.QUESTIONS FOR CLIENT SOFTWARE  “Location does not contain information about your hardware” is displayed. The path to the *.inf file selected is too far away. Alternatively, an excessive number of characters has been used for the directory path. Copy the directory containing the *.inf file to the local drive and resume installation. ...
  • Page 46 7.QUESTIONS FOR CLIENT SOFTWARE 46 Questions for Client Software...
  • Page 47 QUESTIONS FOR NETWORK...

  • Page 48: Questions For Network

    Questions for Network  The equipment cannot be located in the network. Improper settings may cause problems in locating the equipment in the network. Take the appropriate actions by following the checklist below. If the problem still persists, contact your service representative. Check...

  • Page 49: The Equipment Cannot Be Located With Local Discovery

    8.QUESTIONS FOR NETWORK  The equipment cannot be located with Local Discovery. When the TWAIN driver, File Downloader, AddressBook Viewer, Backup/Restore Utility, Remote Scan driver, N/W-Fax driver or printer driver cannot automatically discover the equipment over the network, the most likely cause is the limitations of the protocols supported by the computer.

  • Page 50: The Equipment Does Not Respond To A Ping Command

    8.QUESTIONS FOR NETWORK  The equipment does not respond to a ping command. When this has occurred, take the appropriate actions by following the checklist below. Check... Corrective Action Confirm that the TCP/IP protocol suite is Next → Refer to the networking section of your installed in the client computer.

  • Page 51: Ldap Authentication Takes A Long Time

    8.QUESTIONS FOR NETWORK  LDAP authentication takes a long time. When log-in from the touch panel is not possible due to this, take the appropriate actions by following the checklist below. If the problem still persists, contact your service representative. Check...

  • Page 52: Raw Tcp Or Lpr Print In A Windows Operating System Environment Has Failed

    8.QUESTIONS FOR NETWORK  Raw TCP or LPR print in a Windows operating system environment has failed. Take the appropriate actions by following the checklist below. If the problem still persists, contact your service representative. Check... Corrective Action Are the IP address properties specified Next →...

  • Page 53: Novell Printing In A Netware Environment Has Failed

    8.QUESTIONS FOR NETWORK  Novell printing in a NetWare environment has failed. Take the appropriate actions by following the checklist below. If the problem still persists, contact your service representative. Check... Corrective Action Is NetWare connection configured in the Next →...

  • Page 54: Printing In A Unix/Linux Environment Has Failed

    8.QUESTIONS FOR NETWORK  Printing in a UNIX/Linux environment has failed. Take the appropriate actions by following the checklist below. If the problem still persists, contact your service representative. Check... Corrective Action Are the IP address properties specified Next → Specify the IP address correctly.

  • Page 55: Wireless Lan Connection Cannot Be Established

    8.QUESTIONS FOR NETWORK  Wireless LAN connection cannot be established. Shut down the equipment by pressing the [POWER] button. Then reboot the equipment by pressing the [POWER] button again. If this problem still persists, check the following items. Check... Corrective Action The user certificate (client certificate and CA Issue a user certificate whose valid period has been changed.
  • Page 56 8.QUESTIONS FOR NETWORK 56 Questions for Network...
  • Page 57 QUESTIONS FOR ERROR MESSAGES...

  • Page 58: Questions For Error Messages

    Questions for Error Messages  “Close *** cover” is displayed. The cover indicated by *** is open. Check the cover on the touch panel and close it.  “Misfeed in ***” is displayed. Paper misfeed has occurred inside the equipment. Remove the misfed paper following the guidance displayed on the touch panel.

  • Page 59: Check The Original And Set It Again." Is Displayed

    9.QUESTIONS FOR ERROR MESSAGES  “Check the original and set it again.” is displayed. This may occur due to the following causes. Check them and take the appropriate actions.  The original is misfed inside of the ADF. Remove the misfed original following the guidance on the touch panel. ...

  • Page 60: Ready (Finisher Full)" Is Displayed

    9.QUESTIONS FOR ERROR MESSAGES  “Ready (finisher full)” is displayed. The receiving tray of the finisher is full of paper. Remove the paper from the receiving tray of the finisher.  “Ready (inner tray full)” is displayed. The exit tray of the equipment is full of paper. Remove the paper from the exit tray of the equipment. ...

  • Page 61: Change Drawer To Correct Paper Size" Is Displayed

    9.QUESTIONS FOR ERROR MESSAGES  “Change drawer to correct paper size” is displayed. This may occur due to the following causes. Check them and take the appropriate actions.  No paper suitable for the original is set. Set the paper suitable for the original in the drawer. ...

  • Page 62: Toner Near Empty. (***)" Is Displayed

    9.QUESTIONS FOR ERROR MESSAGES  “Toner near empty. (***)” is displayed. Toner is running out. (For color models, “***” indicates the applicable color.) (The colors are shown abbreviated when two or more toners are running out: Y: yellow, M: magenta, C: cyan, K: black) Some toner is still left in the toner cartridge while this message is being displayed.

  • Page 63: The Number Of Originals Exceeds The Limits. Will You Copy Stored Originals?" Is Displayed

    9.QUESTIONS FOR ERROR MESSAGES  “The number of originals exceeds the limits. Will you copy stored originals?” is displayed. The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning. To print out the data for the originals stored (scanned) until the message appeared, press [Yes] on the touch panel.

  • Page 64: Confirm Waste Toner Box Is Attached And Close Waste Toner Box Cover." Is Displayed

    9.QUESTIONS FOR ERROR MESSAGES  “Confirm waste toner box is attached and close waste toner box cover.” is displayed. The waste toner box is not securely attached. Alternatively, the waste toner box cover is open. Confirm the waste toner box is securely mounted and close the waste toner box cover. ...
  • Page 65 QUESTIONS FOR ERROR CODES...

  • Page 66: Questions For Error Codes

    Questions for Error Codes  Error codes on print jobs Job lists are recorded in the [Print Log], [Transmission Journal], [Reception Journal] and [Scan Log] page of TopAccess. The following error codes are sometimes shown on these pages. These codes help you specify the cause of an error you might encounter.
  • Page 67 10.QUESTIONS FOR ERROR CODES Error code Description Corrective action 4212 e-Filing storing limitation error When any of the settings below is configured in the [Printing Preferences] dialog box in the printer driver, printing with the data being stored in an internal storage device such as Print and e-Filing or printing and then storing the data in an internal storage device such as Print to e-Filing cannot be performed.
  • Page 68 10.QUESTIONS FOR ERROR CODES Error code Description Corrective action 4511 Connection timeout Printing has failed since the transmission of the print data stopped during the communication with a client computer or the connection from a client computer has not been cut. Check that the Ethernet cable is connected properly.

  • Page 69: Error Codes On Transmission And Reception

    10.QUESTIONS FOR ERROR CODES  Error codes on transmission and reception Job lists are recorded in the [Print Log], [Transmission Journal], [Reception Journal] and [Scan Log] page of TopAccess. The following error codes are sometimes shown on these pages. These codes help you specify the cause of an error you might encounter.
  • Page 70 10.QUESTIONS FOR ERROR CODES Error code Description Corrective action 1C14 Invalid parameter If a template is being used, create it again. If the error still persists, turn the power OFF and then back ON. Then reattempt the operation. 1C15 Exceeding file capacity Ask your administrator to change the “Fragment Page Size”...
  • Page 71 10.QUESTIONS FOR ERROR CODES Error code Description Corrective action 3A20 Email process error Ask the sender to resend the e-mail. 3A30 Partial Email timeout error Ask the sender to resend the e-mail or change the Partial Wait time setting. 3A40 Invalid partial Email received Ask the sender to resend the partial e-mail in the RFC2046 format.
  • Page 72 10.QUESTIONS FOR ERROR CODES Error code Description Corrective action 3D30 Fax unit is not installed Make sure that the Fax unit is installed, or connected correctly. 3E10 POP3 server communication error Check whether the POP3 server address is correctly set and the POP3 server works properly.

  • Page 73: Error Codes On Scan Jobs

    10.QUESTIONS FOR ERROR CODES  Error codes on scan jobs Job lists are recorded in the [Print Log], [Transmission Journal], [Reception Journal] and [Scan Log] page of TopAccess. The following error codes are sometimes shown on these pages. These codes help you specify the cause of an error you might encounter.
  • Page 74 10.QUESTIONS FOR ERROR CODES Error code Description Corrective action 2C61 Failure to read Address Book Turn the power OFF and then back ON and reattempt the job in error. Reset the data in the Address Book and reattempt the operation. If the error still persists, contact your service representative.
  • Page 75 10.QUESTIONS FOR ERROR CODES Error code Description Corrective action 2D30 Failure to create directory Check that the access privilege to the storage directory is writable and also that the disk in the directory has enough space. Then reattempt the job in error. If more than one job is performed simultaneously, the error may occur because the storage device temporarily runs out of space.
  • Page 76 10.QUESTIONS FOR ERROR CODES Error code Description Corrective action 2D68 File Sharing service is not available Ask your administrator whether the SMB is enabled. 2D69 NetWare service is not available Ask your administrator whether the NetWare is enabled. 2DA6 Failure to delete file Delete the files in the shared folder from Explorer.
  • Page 77 10.QUESTIONS FOR ERROR CODES Error code Description Corrective action 2E40 Failed to convert image file format If this error has occurred while converting the file to a highly compressed PDF format, reattempt the operation. If the error still persists, use the normal PDF format. When this error has occurred while converting the file to other than a highly compressed PDF format, turn the power OFF and then back ON.
  • Page 78 10.QUESTIONS FOR ERROR CODES Error code Description Corrective action 2A71 Insufficient permission to execute WS Check whether the user is authorized to perform this job. Scan 2A72 Insufficient permission to access e- Check whether the user is authorized to perform this job. Filing box using scan utility 2A73 The user who attempted to export or...
  • Page 79 10.QUESTIONS FOR ERROR CODES Store to e-Filing Error code Description Corrective action 2B11 Job status failed Turn the power OFF and then back ON and reattempt the job in error. If the error still persists, contact your service representative. 2B20 Failure to access file Turn the power OFF and then back ON and reattempt the job in error.
  • Page 80 10.QUESTIONS FOR ERROR CODES Error code Description Corrective action 2BF0 Reached the maximum number of Reduce the number of pages of the job in error and pages reattempt the operation. 2BF1 Reached the maximum number of Delete unnecessary documents in e-Filing. documents 2BF2 Reached the maximum number of...
  • Page 81 FC-2020AC/2520AC FC-2525AC/3025AC/3525AC/4525AC/5525AC/6525AC DP-2528A/3028A/3528A/4528A/5528A/6528A...
  • Page 82 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS / MULTIFUNCTIONAL DIGITAL SYSTEMS Frequently Asked Questions 1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN OME21003000 R210220X6600-TTEC © 2021 Toshiba Tec Corporation All rights reserved Ver00 F1 Issued in Dec. 2021 Patent; http://www.toshibatec.com/en/patent/...

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