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How to Use eHELP
[eHELP] is the detailed operating instructions built into
the TV, and gives a more detailed explanation for a
better understanding of the operation of each feature.
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[eHELP] covers all models. Some features described
in [eHELP], therefore, may not be available on certain
models. Refer to this manual, the menus of the TV,
etc. to check your model's actual features.
1
Display [eHELP]
[Main Menu]
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If the [eHELP] has been accessed previously since
the TV was turned on, the confirmation screen is
displayed to select whether to go to the [First page] or
to the [Last viewed page].
2
Select the menu
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To access [How to use]
(green)
3
Select the item
Example:
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To return to the previous screen / field
20
English
FAQs
Before requesting service or assistance, please follow
these simple guides to solve the problem.
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The TV does not switch on
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The TV goes into Standby mode
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[Help]
[eHELP]
The remote control does not work or is intermittent
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select
access
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No image is displayed
select
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access
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For details, refer to [eHELP] (Support > FAQs).
Check the mains lead is plugged into the TV and the
mains socket.
Auto power standby function is activated.
Are the batteries installed correctly?
Has the TV been switched on?
The batteries may be running low. Replace them with
new ones.
Point the remote control directly at the TV's remote
control signal receiver (within about 7 m and a
30 degree angle of the signal receiver).*
Situate the TV away from sunshine or other sources
of bright light so they do not shine on the TV's remote
control signal receiver.*
If you are trying to use voice controls, is the remote
control registered (paired) with the TV?
If the solutions above do not fix the problem,
deregister (unpair) the remote control, then
register (pair) it again.
"When the remote
control does not respond" (p. 15)
When infrared communication is used
Check the TV is turned on.
Check the mains lead is plugged into the TV and the
mains socket.
Check the correct input mode is selected.
Is [Backlight], [Contrast], [Brightness] or [Colour] in
the Picture menu set to the minimum?
Check all required cables and connections are firmly
in place.
(p. 17)
(p. 15)
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