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HP Pavilion DV6-6115 Maintenance And Service Manual
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HP Pavilion DV6-6115 Maintenance And Service Manual

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Summary of Contents for HP Pavilion DV6-6115

  • Page 1 HP Pavilion dv6 Notebook PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ... 1 2 External component identification ... 11 Display ... 11 Buttons, speakers, and fingerprint reader (select models only) ... 12 Keys ... 13 Lights ... 14 TouchPad ... 15 Front ... 16 Rear ... 16 Left side ...
  • Page 6 Component replacement procedures ... 57 Service tag ... 57 Computer feet ... 58 Battery ... 59 Optical drive ... 60 Hard drive ... 62 RTC battery ... 65 Memory module ... 66 WLAN module ... 67 Keyboard ... 70 Top cover ... 74 Power button board ...
  • Page 7 Hard drive specifications ... 119 Hard drive specifications (continued) ... 120 7 Backup and recovery ... 121 Restore ... 121 Creating restore media ... 122 Performing a system restore ... 123 Restoring using the dedicated recovery partition (select models only) ... 123 Restoring using the restore media ...
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion dv6 Notebook PC Processors AMD A8-3530MX 2.60-GHz processor, (1.90-GHz FSB, 4.0-MB L2 cache, quad core, 45 W) AMD A8-3510MX 2.50-GHz processor (1.50-GHz FSB, 4.0-MB L2 cache, quad core, 45 W) AMD A8-3500M 2.40-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, quad core, 35 W)
  • Page 10 Category Description AMD Phenom II N660 3.00-GHz processor (2.0-MB L2 cache, 1333-MHz, 3.6GT/ sec, dual core, 35 W) AMD Phenom II P960 1.80-GHz processor (2.0-MB L2 cache, 1066-MHz, 3.6GT/sec, quad core, 25 W) AMD Phenom II P860 2.00-GHz processor (1.5-MB L2 cache, 1333-MHz, 3.6GT/sec, triple core, 25 W) AMD Phenom II P650 2.60-GHz processor (2.0-MB L2 cache, 1066-MHz, 3.6GT/sec, triple core, 25 W)
  • Page 11 Category Description Chipset Northbridge: AMD A70M Fusion controller hub (FCH) Northbridge: AMD A60M FCH +NEC USB 3.0 Northbridge: AMD A60M FCH Northbridge: ATI RS880M - AMD M880G with ATI Mobility Radeon HD 4250 Northbridge: AMD RS880MD Southbridge: AMD SB820M Intel® HM65 Express chipset with NEC USB 3.0 Computer models Computer models equipped with an...
  • Page 12 Category Description Graphics Internal graphics: ● ● ● ● Switchable discrete graphics: ● ● ● ● ● ● Chapter 1 Product description AMD Radeon™ HD 6620G graphics on computer models equipped with an AMD A8 processor AMD Radeon HD 6520G graphics on computer models equipped with an AMD A6 processor AMD Radeon HD 6480G graphics on computer models equipped with an AMD A4 processor...
  • Page 13 Category Description Internal graphics: Intel HD Graphics 3000 Switchable discrete graphics: ● ATI XT Radeon HD 6770M M2 package with 1024-MB of graphics subsystem discrete memory (32-MB × 32 GDDR5 × 8 PCs, 5GBPS), muxless, with reserve space for 2-GB graphics subsystem memory ●...
  • Page 14 Category Description Supports the following configurations: ● ● ● ● ● ● Supports the following configurations: ● ● ● ● ● ● ● ● Hard drives Supports 6.35-cm (2.5-in) hard drives in 12.7-mm (. 50-in), 9.5-mm (.37-in), and 7.0-mm (.28- in) thicknesses Customer-accessible Accelerometer / HDD protection support...
  • Page 15 Supports zero-power optical drive Audio and video Dual array digital microphones with appropriate beam- forming, echo-cancellation, noise-suppression software HD audio HP-branded Altec/Lansing quad Beats Audio speakers (select models only) HP TrueVision HD webcam Ethernet Integrated 10/100/1000 network interface card (NIC)
  • Page 16 ● ● ● Support for the following WLAN formats: ● ● ● External media HP Multi-Format Digital Media Reader supports the card following digital card formats: ● ● ● ● Chapter 1 Product description Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter...
  • Page 17 Category Description ● Ports 3-pin AC power ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● HDMI version 1.4 supporting up to 1920 ×1200 @ 60Hz ● RJ-45 (Ethernet, includes link and activity lights) ● USB 2.0 (3 ports) ● VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 85 Hz (on computer models equipped with an AMD Athlon, Phenom, or...
  • Page 18 Category Description Support for the following batteries: ● ● ● Security Security cable slot Fingerprint reader with Digital Persona software support (select models only) Supports Intel AT-p Ready Operating Preinstalled: system ● ● ● Preinstalled: ● ● ● ● ● ●...

  • Page 19: External Component Identification

    External component identification Display Item Component WLAN antennas (2)* Internal microphones (2) Webcam light Webcam *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

  • Page 20: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Produce sound. Opens the default Web browser. Allows a fingerprint logon to Windows, instead of a...

  • Page 21: Keys

    Keys Item Component Windows logo key Windows applications key Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the num lk key, the key. Displays the Windows Start menu. Increases or decreases the Beats Audio bass settings (select models only).

  • Page 22: Lights

    Item Lights Item Chapter 2 External component identification Component Integrated numeric keypad num lk Action keys Component Caps lock light Power light Mute light Description When the keypad has been enabled, the keys can be used like an external numeric keypad. Enables/disables the integrated numeric keypad when pressed in combination with the key.

  • Page 23: Touchpad

    Item Component Wireless light Fingerprint reader light (select models only) TouchPad Item Component TouchPad off light TouchPad on/off button TouchPad zone Left TouchPad button TouchPad on light Right TouchPad button Description ● White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on.

  • Page 24: Front

    Front Item Rear Component Vent Chapter 2 External component identification Component Digital Media Slot Speakers (2) (select models only) Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ●...

  • Page 25: Left Side

    Left side Item Component Vent External monitor port HDMI port RJ-45 (network) jack SuperSpeed USB ports (2) Audio-in (microphone) jack Audio-out (headphone) jacks (2) Description Enables airflow to cool internal components. NOTE: the computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 26: Right Side

    Off: the computer is off or in Hibernation. ● Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide.

  • Page 27: Bottom

    Bottom Item Component Battery bay Battery release latch Vents (6) Hard drive bay Description Holds the battery. Releases the battery from the battery bay. Enable airflow to cool internal components. NOTE: the computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 28: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Product name Serial number (s/n) Chapter 3 Illustrated parts catalog Description This is the product name affixed to the front of the computer.
  • Page 29 Item Component Part number/Product number (p/n) Warranty period Model description Description This number provides specific information about the product’s hardware components. The part number helps a service technician determine what components and parts are needed. This number describes the duration of the warranty period for the computer.

  • Page 30: Computer Major Components

    Computer major components Item Component Display assembly (includes webcam, two microphones, and wireless antenna transceivers and cables): 15.6-in, full high-definition (FHD), light-emitting diode (LED), AntiGlare display assembly in dark umber finish Chapter 3 Illustrated parts catalog Spare part number 654103-001...
  • Page 31 Item Component 15.6-in, FHD, LED, AntiGlare display assembly in steel gray finish 15.6-in, HD, LED, BrightView display assembly: In butter gold finish In dark umber finish In espresso black finish In linen white finish In Pacific blue finish In pearl pink finish In ruby red finish In Sonoma red finish In steel gray finish...
  • Page 32 Item Component For use in Latin America For use in the Netherlands For use in Portugal For use in Russia For use in Saudi Arabia For use in Slovenia For use in Spain For use in Switzerland For use in Turkey For use in the United Kingdom For use in the United States Keyboard in silver finish:...
  • Page 33 Item Component For use in Portugal For use in Russia For use in Saudi Arabia For use in Slovenia For use in Spain For use in Switzerland For use in Turkey For use in the United Kingdom For use in the United States Top cover (includes TouchPad and TouchPad button board, but does not include TouchPad cable or TouchPad button board cable): NOTE:...
  • Page 34 Item Component Bluetooth module cable (for use only with computer models equipped with an Intel processor) USB board (does not include cable) NOTE: The USB board cable is not included in the USB board spare part kit. The USB board cable is included in the Cable Kit, spare part number 640422-001. Cable Kit, includes: (9a) Optical drive connector cable...
  • Page 35 Item Component Equipped with the RS880MD chipset, the HD6470 graphics subsystem chipset, and 512-MB of graphics subsystem discrete memory Equipped with the RS880M chipset, and a graphics subsystem with UMA memory Equipped with the RS880MD chipset, HD6650 graphics subsystem chipset, 1024-MB of graphics subsystem discrete memory, and USB version 3.0 Equipped with the RS880MD chipset, HD6650 graphics subsystem chipset, 1024-MB of graphics subsystem discrete memory, and USB version 2.0...
  • Page 36 Item Component For use only with computer models equipped with a dual core processor, the Intel HD6770 graphics subsystem, and 1024-MB of discrete memory For use only with computer models equipped with a quad core processor, the Intel HD6490 graphics subsystem, and 1024-MB of discrete memory For use only with computer models equipped with a dual core processor, the Intel HD6490 graphics subsystem, 1024-MB of discrete memory, and USB version 3.0 For use only with computer models equipped with a dual core processor, the Intel...
  • Page 37 Item Component AMD A4-3310MX 2.50-GHz processor (2.10-GHz FSB, 2.0-MB L2 cache, dual core, 45 W) AMD A4-3300M 2.50-GHz processor (1.9-GHz FSB, 4.0-MB L2 cache, dual core, 35 AMD E2-3000M 2.40-GHz processor (1.8-GHz FSB, 4.0-MB L2 cache, quad core, 35 AMD Athlon II N370 2.50-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 35 W) AMD Athlon II P360 2.30-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 25 W)
  • Page 38 Item Component Intel Core i5-2520M 2.50-GHz (SC turbo up to 3.20-GHz) processor (3.0-MB L3 cache, dual core, 35 W) Intel Core i5-2430M 2.40-GHz (SC turbo up to 3.00-GHz) processor (3.0-MB L3 cache, dual core, 35 W) Intel Core i5-2410M 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 35 W) Intel Core i3-2350M 2.30-GHz processor (3.0-MB L3 cache, dual core, 35 W) Intel Core i3-2330M 2.20-GHz processor (3.0-MB L3 cache, dual core, 35 W)
  • Page 39 Item Component 6-cell, 55-Whr, 2.55-Ah Li-ion battery (18) Memory modules (2, DDR3, 10600, 1333-MHz): 8 GB 4 GB 2 GB 1 GB (19) RTC battery (20) Hard drive (2.5-in, SATA, does not include hard drive bracket, hard drive connector cable, or screws): 1-TB, 5400-rpm, 12.7 mm 750-GB, 7200-rpm, 9.5 mm 750-GB, 5400-rpm, 9.5 mm...

  • Page 40: Cable Kit

    Item Component Realtek RTL8191SE 802.11b/g/n 1×1 WiFi Adapter Realtek 8188BC8 802.11a/b/g/n 2×2 WiFi and Bluetooth 3.0+HS Combo Adapter For use only with computer models equipped with an Intel processor: Intel Centrino Advanced-N 6230 Intel Centrino Wireless-N 1000 Intel Centrino Wireless-N + WiMAX 6150 (22) Optical drive (includes bezel and bracket): DVD±RW and CD-RW Super Multi Double-Layer FX Combo Drive with LightScribe...
  • Page 41 Item Component Fingerprint reader board cable USB board cable TouchPad cable TouchPad button board cable Power button board cable Spare part number Cable Kit...

  • Page 42: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Display hinge covers (2) Display bezel: For use only with computer models in dark umber and steel gray finish For use only with computer models in butter gold, espresso black, linen white, Pacific blue, pearl pink, ruby red, and Sonoma red finish Display Hinge Kit (includes left and right display hinges and brackets) Display panel: 15.6-in, FHD, LED, AntiGlare display panel...
  • Page 43 Item Component In dark umber finish In espresso black finish In linen white finish In Pacific blue finish In pearl pink finish In ruby red finish In Sonoma red finish In steel gray finish Display Rubber Kit (not illustrated) Display Screw Kit (not illustrated) Spare part number 640417-001 640412-001...

  • Page 44: Mass Storage Devices

    Mass storage devices Item Component Hard drive (2.5-in, SATA, does not include hard drive bracket, hard drive connector cable, or screws): 1-TB, 5400-rpm, 12.7 mm 750-GB, 7200-rpm, 9.5 mm 750-GB, 5400-rpm, 9.5 mm 640-GB, 7200-rpm, 9.5 mm 500-GB, 7200-rpm, 9.5 mm 320-GB, 7200-rpm, 7.0 mm 250-GB, 7200-rpm, 7.0 mm Hard Drive Hardware Kit, includes:...

  • Page 45: Miscellaneous Parts

    65-W RC V HP Smart AC adapter For use only with computer models equipped with an Intel processor: 90-W PFC RC V EM HP Smart AC adapter 65-W RC V EM HP Smart AC adapter Power cord (3-pin, black, 1.83-m):...

  • Page 46: Sequential Part Number Listing

    Component For use only with computer models equipped with AMD processors in Brazil For use only with computer models equipped with Intel processors: For use in Australia For use in India For use in Israel For use in Japan For use in the People's Republic of China For use in South Korea For use in Taiwan For use in Thailand...
  • Page 47 609941-001 120-W PFC RC V HP Smart AC adapter for use with all computer models 609947-001 90-W PFC RC V EM HP Smart AC adapter for use only with computer models equipped with an Intel processor Sequential part number listing...
  • Page 48 634690-001 Chapter 3 Illustrated parts catalog Description 65-W PFC RC V EM HP Smart AC adapter for use only with computer models equipped with an Intel processor AMD Athlon II P340 2.20-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 25 W;...
  • Page 49 Spare part number Description 634691-001 AMD Turion II P560 2.50-GHz processor (2.0-MB L2 cache, 1066-MHz, 3.6GT/sec, dual core, 25 W; includes replacement thermal material) 634694-001 Intel Core i7-2820QM 2.30-GHz (SC turbo up to 3.20-GHz) processor (8.0-MB L3 cache, quad core, 45 W; includes replacement thermal material) 634861-001 250-GB, 7200-rpm, 7.0 mm hard drive (2.5-in, SATA, does not include hard drive bracket, hard drive connector cable, or screws)
  • Page 50 Spare part number 640420-001 640421-001 640422-001 640423-001 640424-001 640425-001 640426-001 640427-001 640428-001 640429-001 640430-001 640431-001 640433-001 640434-001 640436-001 640436-031 640436-041 640436-051 640436-061 640436-071 640436-121 Chapter 3 Illustrated parts catalog Description Display bezel for use only with computer models in butter gold, espresso black, linen white, Pacific blue, pearl pink, ruby red, and Sonoma red finish Display bezel for use only with computer models in dark umber and steel gray finish Cable Kit (includes the optical drive connector cable, hard drive connector cable, power button...
  • Page 51 Spare part number Description 640436-131 Keyboard in black finish for use with all computer models in Portugal (includes keyboard cable) 640436-141 Keyboard in black finish for use with all computer models in Turkey (includes keyboard cable) 640436-161 Keyboard in black finish for use with all computer models in Latin America (includes keyboard cable) 640436-171 Keyboard in black finish for use with all computer models in Saudi Arabia (includes...
  • Page 52 Spare part number 640440-001 640441-001 640443-001 640444-001 640445-001 640447-001 640448-001 640449-001 640450-001 640451-001 640452-001 640453-001 640454-001 640455-001 640456-001 640457-001 640458-001 Chapter 3 Illustrated parts catalog Description Base enclosure for use only with computer models in aluminum finish (includes battery release latch and 4 rubber feet) USB board (does not include cable) NOTE:...
  • Page 53 Spare part number Description 640460-001 Top cover in linen white finish (includes TouchPad and TouchPad button board, but does not include TouchPad cable or TouchPad button board cable) NOTE: The TouchPad cable and TouchPad button board cable are included in the Cable Kit, spare part number 640422-001.
  • Page 54 Spare part number 641486-001 641487-001 641488-001 641489-001 641490-001 641491-001 641492-001 641493-001 641494-001 641495-001 641496-001 641497-001 641672-001 641807-001 641808-001 Chapter 3 Illustrated parts catalog Description System board for use only with computer models equipped with an Intel quad core processor, the Intel HD6490 graphics subsystem, and 1024-MB of discrete memory (includes replacement thermal material) System board for use only with computer models equipped with an Intel dual core processor, the...
  • Page 55 Spare part number Description 641809-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe 641810-001 Display Rubber Kit 641824-001 Blu-ray ROM with LightScribe DVD ±R/RW Super Multi Double-Layer Drive (for use only with computer models equipped with an Intel processor) 641825-001 160-GB solid-state drive (for use only with computer models equipped with an Intel processor) 644362-001...
  • Page 56 Spare part number 644363-AD1 644363-B31 644363-BA1 644363-BB1 644363-BG1 644363-D61 644363-DH1 644363-DJ1 650796-001 650797-001 650798-001 650799-001 650800-001 650801-001 650802-001 650847-001 650848-001 650849-001 Chapter 3 Illustrated parts catalog Description Keyboard in silver finish for use only with computer models equipped with an Intel processor in South Korea (includes keyboard cable) Keyboard in silver finish for use with all computer models in the Netherlands (includes keyboard cable)
  • Page 57 Spare part number Description 650850-001 System board for use only with computer models equipped with an AMD processor, the A60M chipset, the HD6490 graphics subsystem chipset, and 512-MB of graphics subsystem discrete memory (includes replacement thermal material) 650851-001 System board for use only with computer models equipped with an AMD processor, the A60M chipset, the HD6750 graphics subsystem chipset, and 1024-MB of graphics subsystem discrete memory (includes replacement thermal material) 650852-001...
  • Page 58 Spare part number 654103-001 654110-001 654111-001 654112-001 655792-001 655795-001 656805-001 657325-001 659125-001 659126-001 659127-001 659147-001 659148-001 659149-001 659150-001 659151-001 659965-001 659966-001 659967-001 Chapter 3 Illustrated parts catalog Description 15.6-in, FHD, LED, AntiGlare display assembly in dark umber finish (includes webcam, two microphones, and wireless antenna transceivers and cables) 15.6-in, FHD, LED, AntiGlare display assembly in steel gray finish (includes webcam, two microphones, and wireless antenna transceivers and cables)
  • Page 59 Spare part number Description 659998-001 System board for use only with computer models equipped with an Intel quad core processor, the HM65 chipset, and the HD6490 graphics subsystem with 1024-MB of discrete memory (includes replacement thermal material) 659999-001 System board for use only with computer models equipped with an Intel quad core processor, the HM65 chipset, and a graphics subsystem with UMA memory (includes replacement thermal material) Sequential part number listing...

  • Page 60: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 61: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 63: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 64 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 65: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 88 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 66: Computer Feet

    Item Component Warranty period Model description Computer feet the computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Chapter 4 Removal and replacement procedures Description This number describes the duration of the warranty period for the computer.

  • Page 67: Battery

    Battery Description 9-cell, 100-Whr, 3.00-Ah Li-ion battery 6-cell, 62-Whr, 2.80-Ah Li-ion battery 6-cell, 55-Whr, 2.55-Ah Li-ion battery Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 68: Optical Drive

    To insert the battery: Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) Optical drive NOTE:...
  • Page 69 Lift the rear edge of the service cover up and forward until it rests at an angle. Remove the service cover. The service cover is available in the Plastics Kit, spare part number 640444-001. Remove the Phillips PM2.5×4.0 screw that secures the optical drive to the computer. Remove the optical drive by sliding it out of the optical drive bay.

  • Page 70: Hard Drive

    Remove the two Phillips PM2.0×4.0 screws (1) that secure the bracket to the optical drive. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Hard drive NOTE: The hard drive and solid-state drive spare part kit does not include the bracket, connector cable, or screws.
  • Page 71 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page Remove the service cover (see Remove the hard drive: Disconnect the hard drive connector cable (1) from the system board.
  • Page 72 Disconnect the hard drive connector cable (3) from the hard drive. Reverse this procedure to reassemble and install the hard drive. Chapter 4 Removal and replacement procedures...

  • Page 73: Rtc Battery

    RTC battery Description RTC battery Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 74: Memory Module

    Memory module Description 8-GB (DDR3, 10600, 1333-MHz) 4-GB (DDR3, 10600, 1333-MHz) 2-GB (DDR3, 10600, 1333-MHz) 1-GB (DDR3, 10600, 1333-MHz) Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 75: Wlan Module

    WLAN module Description For use on all computer models: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) Broadcom 4313 802.11b/g/n 1×1 WiFi Adapter Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter Ralink RT3090BC4 802.11b/g/n 1×1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter...
  • Page 76 Remove the WLAN module: Disconnect the WLAN antenna cables from the terminals on the WLAN module. NOTE: The #1/black WLAN antenna cable is connected to the WLAN module Main terminal. The #2/gray WLAN antenna cable is connected to the WLAN module Aux terminal. Remove the two Phillips PM2.0×4.0 screws that secure the WLAN module to the system board.
  • Page 77 NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 78: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description For use only with computer models equipped with an AMD processor in Brazil For use only with computer models equipped with an AMD processor in Bulgaria For use only with computer models equipped with an Intel processor in India For use only with computer models...
  • Page 79 Description For use only with computer models equipped with an AMD processor in Bulgaria For use only with computer models equipped with an Intel processor in India For use only with computer models equipped with an Intel processor in Israel For use only with computer models equipped with an Intel processor in Japan...
  • Page 80 Remove the keyboard: Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer. Rest the computer on its left side. Open the computer. Insert a screw driver or similar thin tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 81 Lift the rear edge (1) of the keyboard, and then slide the keyboard (2) back until the keyboard cable is accessible. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. Remove the keyboard.

  • Page 82: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad and TouchPad button board, but does not include the TouchPad cable or TouchPad button board cable. The TouchPad cable and TouchPad button board cable are included in the Cable Kit, spare part number 640422-001. Description In butter gold finish In dark umber finish...
  • Page 83 Remove the seven Phillips PM2.5×10.0 screws that secure the top cover to the computer. Remove the following screws that secure the top cover to the computer: ● Three Phillips PM2.0×3.0 screws (1) in the optical drive bay ● Three Phillips PM2.5×6.0 screws (2) ●...
  • Page 84 Release the ZIF connectors to which the following cables are attached, and then disconnect the cables from the system board: NOTE: The power button board cable, TouchPad button board cable, and fingerprint reader board cable are included in the Cable Kit, spare part number 640422-001. ●...

  • Page 85: Power Button Board

    Remove the top cover (2). Reverse this procedure to install the top cover. Power button board Description Power button board (does not include cable) NOTE: The power button board cable is not included in the power button board spare part kit. The power button board cable is included in the Cable Kit, spare part number 640422-001.

  • Page 86: Fingerprint Reader Board

    Remove the three Phillips PM2.0×4.0 screws (2) that secure the power button board to the top cover. Remove the power button board and cable (3). Reverse this procedure to install the power button board and cable. Fingerprint reader board Description Fingerprint reader board (select models only, includes bracket, but does not include cable) NOTE: The fingerprint reader board cable is not included in the fingerprint reader board spare...

  • Page 87: Bluetooth Module

    ● Keyboard (see ● Top cover (see Remove the fingerprint reader board and cable: Turn the top cover upside down, with the front toward you. Release the fingerprint reader board cable (1) from the clips (2) built into the top cover. Remove the two Phillips PM2.0×4.0 screws (3) that secure the fingerprint reader board and bracket to the top cover.
  • Page 88 Before removing the Bluetooth module and cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 89 If it is necessary to replace the Bluetooth module cable, disconnect the cable from the Bluetooth module and replace it. Reverse this procedure to install the Bluetooth module and cable. Component replacement procedures...

  • Page 90: Usb Board

    USB board Description USB board (does not include cable) NOTE: The USB board cable is not included in the USB board spare part kit. The USB board cable is included in the Cable Kit, spare part number 640422-001. Before removing the USB board, follow these steps: Shut down the computer.

  • Page 91: Power Connector Cable

    Reverse this procedure to install the USB board. Power connector cable Description Power connector cable Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 92 Remove the power connector (4) from the base enclosure. Reverse this procedure to install the power connector cable. Chapter 4 Removal and replacement procedures...

  • Page 93: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, using the following spare part numbers: ● 654111-001 — For use only with computer models equipped with an AMD A8, A6, A4, or E2 processor and a graphics subsystem with discrete memory ●...
  • Page 94 Description Equipped with the RS880MD chipset, HD6650 graphics subsystem chipset, 1024-MB of graphics subsystem discrete memory, and USB version 2.0 Equipped with the RS880MD chipset, HD6470 graphics subsystem chipset, 512-MB of graphics subsystem discrete memory, and USB version 3.0 Equipped with the RS880MD chipset, HD6470 graphics subsystem chipset, 512-MB of graphics subsystem discrete memory, and USB version 2.0 Equipped with the RS880M chipset, a graphics subsystem with UMA memory, and USB version 3.0 Equipped with the RS880M chipset, a graphics subsystem with UMA memory, and USB version 2.0...
  • Page 95 Description For use only with computer models equipped with a dual core processor, a graphics subsystem with UMA memory, and USB version 3.0 For use only with computer models equipped with a dual core processor, a graphics subsystem with UMA memory, and USB version 2.0 Before removing the system board, follow these steps: Shut down the computer.
  • Page 96 Disconnect the speaker cable (1) and the optical drive connector cable (2) from the system board. Turn the computer right side up, with the front toward you. Open the computer. Disconnect the following cables from the system board: ● Display panel cable (1) ●...
  • Page 97 Remove the Phillips PM2.5×4.0 screw (1) and the two Phillips PM2.5×5.0 screws (2) that secure the system board to the base enclosure. Flex the left side of the base enclosure (1) outward to provide clearance for the audio connectors (2) and the other connectors on the left side of the system board. Lift the front edge of the system board (3) until it rests at an angle.

  • Page 98: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, using the following spare part numbers: ● 654111-001 — For use only with computer models equipped with an AMD A8, A6, A4, or E2 processor and a graphics subsystem with discrete memory ●...
  • Page 99 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. the computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements.
  • Page 100 Loosen the captive screws (1) that secure the fan/heat sink assembly to the system board. NOTE: The number of screws used to secure the fan/heat sink assembly to the system board varies by computer model. NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.
  • Page 101 Remove the fan/heat sink assembly (2). NOTE: The following illustration shows the fan/heat sink assembly being removed from a computer model equipped with an AMD processor and a graphics subsystem with discrete memory. A computer model equipped with an AMD processor and a graphics subsystem with UMA memory has only four screws.
  • Page 102 The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly, processor, and system board spare part kits. Replacement thermal material is also available in the Thermal Material Kit.

  • Page 103: Processor

    Reverse this procedure to reassemble and install the fan/heat sink assembly. Processor NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, using the following spare part numbers: ●...
  • Page 104 Description AMD A6-3400M 2.30-GHz processor (1.4-GHz FSB, 4.0-MB L2 cache, quad core, 35 W) AMD A4-3310MX 2.50-GHz processor (2.10-GHz FSB, 2.0-MB L2 cache, dual core, 45 W) AMD A4-3300M 2.50-GHz processor (1.9-GHz FSB, 4.0-MB L2 cache, dual core, 35 W) AMD E2-3000M 2.40-GHz processor (1.8-GHz FSB, 4.0-MB L2 cache, quad core, 35 W) AMD Athlon II N370 2.50-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 35 W)
  • Page 105 Description Intel Core i5-2430M 2.40-GHz (SC turbo up to 3.00-GHz) processor (3.0-MB L3 cache, dual core, 35 W) Intel Core i5-2410M 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 35 W) Intel Core i3-2350M 2.30-GHz processor (3.0-MB L3 cache, dual core, 35 W) Intel Core i3-2330M 2.20-GHz processor (3.0-MB L3 cache, dual core, 35 W) Intel Core i3-2310M 2.10-GHz processor (3.0-MB L3 cache, dual core, 35 W) Intel Pentium B950 TJ85 2.10-GHz processor (2.0-MB L3 cache, dual core, 35 W)
  • Page 106 Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. NOTE: The following illustration shows the processor removal process on a computer model equipped with an AMD processor.

  • Page 107: Speakers

    Speakers Description Speaker cover: For use only with computer models in dark umber and steel gray finish For use only with computer models in butter gold, espresso black, linen white, Pacific blue, pearl pink, ruby red, and Sonoma red finish Speaker Kit (includes left and right speakers and cable) Before removing the speakers, follow these steps: Shut down the computer.
  • Page 108 Release the rear speaker cable (1) from the clips (2) and routing channel built into the base enclosure. Remove the four Phillips PM2.5×4.0 screws (1) and the PM2.5×10.0 screw (2) that secure the rear speaker to the computer. Turn the computer right side up, with the front toward you. Open the computer.
  • Page 109 Remove the rear speaker (4) and cable. Remove the Phillips PM2.5×4.0 screw (1) that secures the front speaker to the base enclosure. Remove the front speaker (2). NOTE: When removing the front speaker, note the installation locations of two isolators (3). Reverse this procedure to install the speakers.

  • Page 110: Optical Drive Connector Cable

    Optical drive connector cable NOTE: The optical drive connector cable is included in the Cable Kit, spare part number 640422-001. The optical drive connector cable includes the optical drive connector. Before removing the optical drive connector cable, follow these steps: Shut down the computer.

  • Page 111: Display Assembly

    Turn the computer right side up, with the front toward you. Open the computer. Release the optical drive connector cable from the clips (1) built into the base enclosure. Remove the two Phillips PM2.0×7.0 screws (1) that secure the optical drive connector to the base enclosure.
  • Page 112 Description In Sonoma red finish In steel gray finish Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 113 Remove the display assembly (4). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two screw covers (1) and the two Phillips PM2.5×5.0 screws (2) that secure the display bezel to the display assembly. (The screw covers are available in the Display Rubber Kit, spare part number 641810-001.) Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 114 Remove the display bezel (4). The display bezel is available using spare part numbers 640421-001 (for use only with computer models in dark umber and steel gray finish) and 640420-001 (for use only with computer models in butter gold, espresso black, linen white, Pacific blue, pearl pink, ruby red, and Sonoma red finish).
  • Page 115 Remove the hinge covers (2). The hinge covers are available using spare part number 641807-001. If it is necessary to replace the display panel: Remove the two Phillips PM2.5×3.5 (1) screws and the six Phillips PM2.5×5.0 screws (2) that secure the display panel to the display enclosure. Component replacement procedures...
  • Page 116 Lift the top edge of the display panel (1), and then swing it forward (2) until it rests upside down in front of the display enclosure. Release the adhesive strips (1) and (2) that secure the display panel cable to the display panel, and then disconnect the display panel cable (3) from the display panel.
  • Page 117 display panel) and 640445-001 (for use with computer models equipped with a 15.6-in, HD, LED, BrightView display panel). If it is necessary to replace the display hinges: Remove the eight Phillips PM2.0×2.0 screws (1) that secure the display hinges to the display panel.
  • Page 118 Release the display panel cable from the clips (2) built into the display enclosure. Remove the display panel cable. The display panel cable includes the webcam/microphone module cable and is available in the Display Cable Kit, using the following spare part numbers: ●...
  • Page 119 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 640411-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 120: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 121: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.

  • Page 122: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 123: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing +esc (if you are already in Windows) or by using Setup Utility.

  • Page 124: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 125: Specifications

    Specifications Computer specifications Dimensions Depth Width Height (front to back) Weight Input power Operating voltage Operating current Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 126: 15.6-Inch Display Specifications

    15.6-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Chapter 6 Specifications Metric U.S. 19.6 cm 7.72 in 34.7 cm 13.66 in 39.8 cm 15.67 in Up to 16.8 million 200:1 (typical)

  • Page 127: Hard Drive Specifications

    Hard drive specifications Dimensions Height Length Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average (read/write) Maximum Logical blocks Disk rotational speed Operating temperature *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity.

  • Page 128: Hard Drive Specifications (Continued)

    Hard drive specifications (continued) Dimensions Height Length Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average (read/write) Maximum Logical blocks Disk rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply.

  • Page 129: Backup And Recovery

    If for some other reason you need to restore your system, this can be achieved using the HP Recovery partition (select models only), without the need for recovery discs or a recovery flash drive. To check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management.

  • Page 130: Creating Restore Media

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 131: Performing A System Restore

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

  • Page 132: Restoring Using The Restore Media

    Restoring using the restore media If possible, back up all personal files. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the Recovery Manager, the computer boot order needs to be changed.

  • Page 133: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.

  • Page 134: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.

  • Page 135: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...

  • Page 136: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 137: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 138: Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 139 Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 140 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 141 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 142 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! backlight to avoid damaging this component and causing exposure to the mercury. Chapter 9 Recycling The backlight contains mercury.
  • Page 143 Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 144: Index

    Index AC adapter, spare part numbers 37, 39, 40 Action keys 14 antenna locations 11 removal 110 spare part number 34, 41, Antenna Kit, spare part number 34, 41, 111 audio, product description 7 audio-in jack 17 audio-out jack 17 b key 13 base enclosure, spare part numbers 30, 41, 44...
  • Page 145 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe precautions 53 spare part number 32, 37, 47, 60 DVD±RW and CD-RW Super Multi Double-Layer FX Combo Drive spare part number 32, 37, 46, 50, 60 electrostatic discharge 53 equipment guidelines 56 esc key 13 Ethernet, product description 7 external media cards, product...
  • Page 146 optical drive bay space saver spare part number 32, 37, 50, 60 optical drive bracket, removal 61 optical drive connector cable illustrated 32 removal 102 optical drive eject button 18 optical drive light 18 packaging guidelines 55 plastic parts, service considerations 52 Plastics Kit, spare part number 32, 44, 61...
  • Page 147 transporting guidelines 55 USB board removal 82 spare part number 26, 44 USB board cable, illustrated 33 USB DVB-T TV tuner, spare part number 38, 39 USB DVD-T antenna, spare part number 38, 39 USB port 17, 18 vent 16 vents 17, 19 video, product description 7 warranty period 21, 58...

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