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Check the following:
• The program is designed to operate with your operating system.
• Other programs run properly on your computer.
• The necessary device drivers are installed.
• The program works when it is run on some other computer.
If an error message is displayed while you are using the program, see the manuals or help system supplied
with the program.
If the program still does not run properly, contact your place of purchase or a service representative for help.
USB problem
Problem: A device connected to the USB connector does not work.
Solution: Ensure that the USB port is enabled in the ThinkPad Setup. Open the Device Manager window.
Ensure that the USB device setup is correct, and that the assignment of computer resource and the
installation of the device driver are correct. To open the Device Manager window, go to Control Panel and
ensure that you view Control Panel by Category, and click Hardware and Sound ➙ Device Manager. If you
are prompted for an administrator password or confirmation, type the password or provide confirmation.
Refer to "Diagnosing problems" on page 77 and run a diagnostic test of the USB connector.
Docking station problem
Problem: The computer does not start when you try to turn it on, and does not respond when you try to
resume operation.
Solution: Ensure that:
• The ac power adapter is connected to the docking station.
• The computer is securely attached to the docking station.
.
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Chapter 7
Troubleshooting computer problems
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Table of Contents
Troubleshooting
