Related Manuals for EchoStar Hughes HT2010W
Summary of Contents for EchoStar Hughes HT2010W
- Page 1 Replacement Guide for the HT2000W and HT2010W Satellite Modems 1041317-0001 Revision G February 17, 2021 11717 Exploration Lane, Germantown, MD 20876 Phone (301) 428-5500 Fax (301) 428-1868/2830...
- Page 2 Copyright © 2016-2018, 2021 Hughes Network Systems, LLC All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
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Page 3: Quick Overview
Quick Overview The new HT2000W and HT2010W Wi-Fi modems come with new network SSIDs and passwords. They are on the back of the modems. Disconnect your old modem and connect the new modem. Power the HT2000W or HT2010W on and allow up to 1 hour to activate. -
Page 4: Before You Begin
Before you begin You have 30 days from the date the new modem is shipped to you to replace the old modem. Hughes Customer Care authorizes and enables replacement over the satellite network and this authorization expires after 30 days. •... - Page 5 Disconnect old modem and old power supply Note: The modem does not have a power (off-on) switch. 1. Unplug the power plug from the power outlet first (circled) to avoid static electricity discharges that could shock you and/or damage the modem. 2.
- Page 6 Note: You may need a 7/16 inch wrench to loosen the coax cable. 3. Set the old modem and old power supply aside. Page 10 explains how to return the old modem and old power supply to Hughes. Connect and power up the new modem and the new power supply Plug the power plug into the power outlet last (circled).
- Page 7 2. Connect the power supply to the DC IN port on the modem rear panel. (See Figure 2 and Figure 3) It is very important to make sure that all connections are tight. The DC IN power connector must be seated correctly with no gaps as seen below. The HT2000W or HT2010W power cord connector uses a locking mechanism to ensure it stays snugly connected to the modem.
- Page 8 Wait for the modem to become operational When you plug in the power supply, the new modem begins an automatic installation process. Some of the white indicator lights on the modem’s front panel blink on and off. • Wait approximately 60 minutes for installation to complete. •...
- Page 9 Figure 4: HT2000W/HT2010W LEDs 4. Once all the lights are on, try to access a web site. 5. If you still cannot access a web site, reboot your (customer-provided) wireless router, if applicable; otherwise reboot the computer. 6. Try again to open an Internet web site. If you can open a web site, the modem is ready to use.
- Page 10 How do I manage my built-in WiFi? Once the modem has finished installation, we suggest you access the modem’s WiFi Settings to customize your service. If you had custom settings on your old modem, you can use this to set up the new modem the same way. To do this: 1.
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Page 11: If You Need Assistance
5. Some optional features of the WiFi Settings are: a. Modify the default SSID and password for both the 2.4GHz and 5GHz bands. b. Enable and/or name the 2.4GHz and 5 GHz guest networks. c. Disable WiFi from your HT2000W or HT2010W by unchecking “SSID enable”... - Page 12 Return the old HT2000W/HT2010W to Hughes If you are replacing an HT2000W or HT2010W modem with another HT2000W or HT2010W modem, you must return the old unit within 30 days. If you do not return your old modem an unreturned equipment fee will be applied. See highlighted logo Figure 8.
- Page 13 1. Pack the old HT2000W or HT2010W modem, power supply, and cables in the box that the new modem was shipped in. 2. Place the packing slip on top of the items before closing the box. 3. Tightly seal the box with packaging tape. (Use only packaging tape.) 4.
- Page 14 Disposing of the HT1000 or HT1100 If you have an HT1000 or an HT1100, dispose of it based on your local waste management guidelines. Do NOT return it to Hughes. See highlighted logo Figure 10. Figure 10: HT1100 1041317-0001 Revision G...
- Page 15 Ship the package Shipping your old HT2000W or HT2010W back to Hughes is easy and free. Take the box to any staffed UPS location or give the box to any UPS driver. Find UPS locations online at www.ups.com/dropoff. • Drop it at a staffed UPS location. Do not take the box to a UPS drop box because it will not fit.