Related Manuals for HP Pavilion 17-AR050WM
Summary of Contents for HP Pavilion 17-AR050WM
- Page 1 HP Pavilion 17 Laptop PC (model numbers 17-ar001 through 17-ar099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 © Copyright 2017 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 Getting to know your computer ........................3 Locating hardware ..............................3 Locating software ..............................3 Right side ................................4 Left side ................................. 6 Display ..................................7 Keyboard area ................................ 8 TouchPad ............................. 8 Lights .............................. - Page 6 Using HP Sure Start (select products only) ......................60 7 HP PC Hardware Diagnostics (UEFI) ....................... 61 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............62 8 Specifications .............................. 63 9 Backing up and recovering ..........................64 Creating recovery media and backups ........................
- Page 7 Using the HP Recovery partition (select products only) ..........68 Using HP Recovery media to recover ................68 Changing the computer boot order ................69 Removing the HP Recovery partition (select products only) ......... 69 10 Power cord set requirements ........................70 Requirements for all countries ..........................
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Page 9: Product Description
Category Description Product Name HP Pavilion 17 Laptop PC (model numbers 17-ar001 through 17-ar099) Processors AMD® A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor (1866-MHz FSB, 2.0-MB L2 cache, 15-W) AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor (1866-MHz FSB, 2.0-MB L2 cache, 15-W) - Page 10 Microphones: Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise- suppression software Video: HP Wide Vision HD infrared camera with indicator light, USB 2.0, HD BSI sensor, f2.0, wide dynamic range (WDR), 88° WFOV, 720p by 30 frames per second...
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Page 11: Getting To Know Your Computer
Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). -
Page 12: Right Side
Drive light (select products only) ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. - Page 13 Component Description AC adapter and battery light (continued) ● Off: The battery is not charging. Power connector Connects an AC adapter. Right side...
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Page 14: Left Side
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. -
Page 15: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Display... -
Page 16: Keyboard Area
Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures. Chapter 2 Getting to know your computer... -
Page 17: Lights
Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. -
Page 18: Button And Speakers
Button and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. -
Page 19: Special Keys
Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions. -
Page 20: Bottom
Bottom Component Description Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Getting to know your computer... -
Page 21: Illustrated Parts Catalog
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the model number, serial number, product number, and... -
Page 22: Computer Components
Computer components Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard/top cover (includes backlight cable and keyboard cable): For use in Canada 933724-DB1 For use in the United States... - Page 23 Item Component Spare part number TouchPad (does not include TouchPad bracket or TouchPad cable) 926853-001 TouchPad bracket (not illustrated) 933471-001 TouchPad cable (includes double-sided adhesive) 933467-001 Speakers (includes cables and four rubber isolators) 933478-001 System board (includes processor and replacement thermal material): Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor 931278-601 (1866-MHz FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA...
- Page 24 Item Component Spare part number NOTE: The optical drive components are available using the following spare part numbers: ● Optical drive bezel – 933477-001 ● Optical drive bracket – 933472-001 Optical drive cable – 933469-001 ● ● Optical drive Mylar screw cover – 933473-001 (18) Bottom cover 933463-001...
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Page 25: Display Assembly Components
Display assembly components Item Component Spare part number Display bezel (includes double-sided adhesive) 933464-001 Webcam/microphone module (includes double-sided adhesive) 919573-007 Display panel: 17.3-in, FHD, WLED, AntiGlare (1920×1080), UWVA, f-flat (4.0-mm), eDP display panel 798926-013 17.3-in, HD+, WLED, BrightView (1600×900), SVA, f-flat (4.0-mm), eDP display panel 851051-007 Hinges (2, include left and right display hinges) 933474-001... -
Page 26: Miscellaneous Parts
933465-001 Display back cover (includes rubber padding and shielding) 933462-001 Miscellaneous parts Component Spare part number 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741553-850 HP HDMI-to-VGA adapter 701943-001 USB Type-C–to–USB Type-A dongle 833960-001 Power cord (C5 connector, 1.00-m) for use in North America... -
Page 27: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 28: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. -
Page 29: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 30: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. - Page 31 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 32: Removal And Replacement Procedures
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 60 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. -
Page 33: Bottom Cover
Remove the optical drive Mylar screw cover (1). The optical drive Mylar screw cover is available using spare part number 933473-001. Remove the Phillips PM2.0×10.8 screw (2) that secures the optical drive to the computer. Remove the optical drive (3). Reverse this procedure to install the optical drive. - Page 34 Remove the following screws that secure the bottom cover to the computer: (2) Two Phillips M2.5×6.7 screws under the rear rubber feet (3) Three Phillips PM2.0×10.8 screws rear edge and middle of computer (4) Three Phillips M2.0×5.7 screws on the front edge (5) Four Phillips M2.0×2.8 broad head screws in the optical drive bay Insert a case utility tool (1) or similar thin, plastic tool into the display hinge areas of the bottom cover.
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Page 35: Battery
Battery Description Spare part number 3-cell, 41-WHr, 3.6-AHr, Li-ion battery 920070-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 36: Hard Drive
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard drive bracket is available using spare part number 926848-001. The hard drive cable is available using spare part number 933468-001. -
Page 37: Wlan Module
If it is necessary to disassemble the hard drive, remove the hard drive brackets (1) from the hard drive, and then disconnect the hard drive cable (2) from the hard drive. Reverse this procedure to reassemble and install the hard drive. WLAN module Description Spare part number... -
Page 38: Memory Module
Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers, and then click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search. - Page 39 Click the link for the computer model. Select the operating system, and then click Next. Under Step 2: Select a Download, click the BIOS link. Click the link for the most recent BIOS. Click the Download button, and then follow the on-screen instructions. Before removing the memory module, follow these steps: Turn off the computer.
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Page 40: Connector Board
Connector board Description Spare part number Connector board (includes memory card reader and USB port; does not include cable) 933475-001 NOTE: The connector board cable is available using spare part number 933466-001. Before removing the connector board, follow these steps: Shut down the computer. -
Page 41: Touchpad Cable
TouchPad cable NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number 933467-001. Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 42: Touchpad
TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available using spare part number 933471-001. The TouchPad cable is available using spare part number 933467-001. Description Spare part number TouchPad (does not include TouchPad bracket or TouchPad cable) 926853-001 Before removing the TouchPad, follow these steps:... - Page 43 Remove the TouchPad (6). Reverse this procedure to install the TouchPad. Component replacement procedures...
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Page 44: Fan
Description Spare part number Fan (includes cable) 926845-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. -
Page 45: System Board
System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor (1866-MHz 931278-601 FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA video memory, and the Windows 10 operating system Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor (1866-MHz 931278-001... - Page 46 NOTE: The #1/white wireless antenna cable connects to the WLAN module "#1/Main" terminal. The #2/ black wireless antenna cable connects to the WLAN module "#2/Aux" terminal. (4) Power connector cable (5) Display panel ZIF connector cable (6) Speaker cable (7) TouchPad ZIF connector cable (8) Keyboard ZIF connector cable Detach the connector board cable (9) from the keyboard/top cover.
- Page 47 Remove the USB Type-C port bracket (2). The USB Type-C port bracket is available using spare part number 926849-001. Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
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Page 48: Heat Sink
Heat sink Description Spare part number Heat sink (includes replacement thermal material) 933470-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. - Page 49 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.
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Page 50: Connector Board Cable
Connector board cable NOTE: The connector board spare part kit does not include the connector board cable. The connector board cable is available using spare part number 933466-001. Before removing the connector board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 51: Optical Drive Cable
Optical drive cable NOTE: The optical drive spare part kit does not include the optical drive cable. The optical drive cable is available using spare part number 933469-001. Before removing the optical drive cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 52: Speakers
Speakers Description Spare part number Speakers (includes cables and four rubber isolators) 933478-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. - Page 53 Remove the speakers (5). Reverse this procedure to install the speakers. Component replacement procedures...
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Page 54: Display Assembly
Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 55 Swing the display hinges (2) up and back. Swing the keyboard/top cover (1) up and back until it separates from the display assembly. Slide the keyboard/top cover (2) up and away at an angle and separate it from the display assembly. If it is necessary to replace the display bezel or any of the display assembly subcomponents: NOTE: The display panel assembly can be removed and replaced without removing the display...
- Page 56 Remove the display bezel (4) from the display assembly. The display bezel is available using spare part number 933464-001. If it is necessary to replace the webcam/microphone module: NOTE: The webcam/microphone module can be removed and replaced without removing the display assembly from the keyboard/top cover.
- Page 57 Detach the webcam/microphone module (2) from the display back cover. (The webcam/ microphone module is attached to the display back cover with double-sided adhesive.) Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 919573-007. If it is necessary to replace the display panel: Remove the display bezel.
- Page 58 Swing the top edge of the display panel (2) up and forward until the display panel rests upside down in front of the display back cover. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel.
- Page 59 Remove the display panel (3). The display panel is available using spare part numbers 798926-013 (17.3-in, FHD, WLED, AntiGlare (1920×1080), UWVA, f-flat (4.0-mm), eDP display panel) and 851051-007 (17.3-in, HD+, WLED, BrightView (1600×900), SVA, f-flat (4.0-mm), eDP display panel). If it is necessary to replace the display hinges: Remove the display bezel.
- Page 60 Remove the display hinges (3). The display hinges are available using spare part number 933474-001. If it is necessary to replace the display panel cable: Remove the display bezel. Remove the display panel. Remove the display hinges. Disconnect the display panel cable (1) from the webcam/microphone module. Release the display panel cable from the retention clips (2) and routing channel built into the top, left, and bottom edges of the display back cover.
- Page 61 Remove the display panel cable (3). The display panel cable is available using spare part number 933465-001. If it is necessary to replace the wireless antenna cables and transceivers: Remove the display bezel. Remove the display panel. Remove the display hinges. Detach the wireless antenna transceivers (1) from the display back cover.
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Page 62: Power Connector Cable
Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number 933461-001. Reverse this procedure to reassemble and install the display assembly. Power connector cable Description Spare part number Power connector cable 810327-006 Before removing the power connector cable, follow these steps: Shut down the computer. - Page 63 Remove the power connector (3) from the molding built into the keyboard/top cover. Reverse this procedure to install the power connector cable. Component replacement procedures...
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Page 64: Computer Setup (Bios), Tpm, And Hp Sure Start
To start Computer Setup, follow these steps: Start Computer Setup. ▲ ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲... -
Page 65: Restoring Factory Settings In Computer Setup
To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ● Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. -
Page 66: Updating The Bios
Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. -
Page 67: Changing The Boot Order Using The F9 Prompt
To dynamically choose a boot device for the current startup sequence, follow these steps: Access the Boot Device Options menu: ● Computers or tablets with keyboards: Turn on or restart the computer, and when the HP logo appears, press to enter the Boot ▲ Device Options menu. -
Page 68: Tpm Bios Settings (Select Products Only)
BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. -
Page 69: Hp Pc Hardware Diagnostics (Uefi)
HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. -
Page 70: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. -
Page 71: Specifications
Specifications Metric U.S. Computer dimensions Width 41.5 cm 16.3 in Depth 27.7 cm 10.9 in Height 2.5 cm 0.9 in Weight 2.8 kg 6.2 lbs Temperature Operating 5°C to 35°C 41°F to 95°F ‑20°C to 60°C ‑4°F to 140°F Nonoperating Relative humidity (noncondensing) Operating 10% to 90%... -
Page 72: Backing Up And Recovering
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 73: Creating Hp Recovery Media (Select Products Only)
Using Windows tools on page ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. -
Page 74: Using Windows Tools
● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page On select products, if you want to remove the recovery partition to reclaim hard drive space, HP ●... -
Page 75: Recovering Using Hp Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see... -
Page 76: Using The Hp Recovery Partition (Select Products Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 77: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. -
Page 78: 10 Power Cord Set Requirements
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 79 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.
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Page 80: 11 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. -
Page 81: Index
15, 40 bottom 12 esc key, identifying 11 hinge display 7 Ethernet, product description 2 removal 51 left side 6 spare part number 17, 52 right side 4 HP PC Hardware Diagnostics (UEFI) computer components 14 using 61 Index... - Page 82 68 hardware 3 ports supported discs 65 software 3 HDMI 6 system 67 product description 2 USB flash drive 68 USB 3.x SuperSpeed 4, 6 using HP Recovery media 65 memory card reader, identifying 4 USB Type-C 6 Index...
- Page 83 65 tools required 19 creating using HP Recovery TouchPad Manager 65 removal 34 recovery partition spare part number 15, 34 removing 69 TouchPad bracket removal/replacement removal 34 procedures 24 spare part number 15, 34 right control zone, identifying 8...