Summary of Contents for Toshiba Tecra Z50-C Series
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User’s Guide (Windows 10) If you need assistance: Technical support is available online at Toshiba’s Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.
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(“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK...
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YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR...
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Changes or modifications made to this equipment not expressly approved by Toshiba or parties authorized by Toshiba could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: ❖...
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Bluetooth modules enable wireless networks over two or more (up to a total of seven) TOSHIBA portable devices. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
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If you should experience any such problem, immediately turn Bluetooth off your or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
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Because Wireless LAN products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific...
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You could damage the drive. You would also be exposed to laser light or other safety hazards, resulting in serious injury. Always contact an authorized Toshiba service provider, if any repair or adjustment is required. Location of the Required Label (Sample shown below.
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To comply with the Canadian RF exposure compliance requirements, this device and its antenna must not be co- located or operating in conjunction with any other antenna or transmitter. Pour être conforme aux exigences canadiennes en matière d'exposition aux fréquences radio, l'appareil et son antenne ne doivent pas être situés au même endroit qu'une autre antenne ou un autre émetteur ni fonctionner en même temps.
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EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the Information: requirements of the Low Voltage Directive 73/23/EEC, the EMC Directive 89/336/EEC and/or the R&TTE Directive 1999/5/EC, compatible with the RoHS...
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United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
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Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz respectivement) doivent être utilisés endroits extérieur en France. Vous pouvez contacter l’Autorité de Régulation des Télécommunications (http://www.art- telecom.fr) pour la procédure à suivre. Italia: License required for indoor use. Use with outdoor installations not allowed.
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listed above, the user must cease operating the Wireless LAN at that location and consult the local technical support staff responsible for the wireless network. ❖ The 5 GHz Turbo mode feature is not allowed for operation in any European Community country. ❖...
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2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment.
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Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
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EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING. TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL.
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® Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
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Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste- to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.
Contents Introduction............26 This guide ............28 Safety icons ............29 Other icons used..........29 Your computer’s features and specifications ........... 30 Documentation ............ 30 Service options ............ 30 Chapter 1: Getting Started........31 Selecting a place to work ........31 Setting up a work environment ...... 31 Keeping yourself comfortable ......
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Recovering from the Internal Storage Drive ............51 Reset your PC ..........52 Installing drivers and applications....54 Using the TOSHIBA Dual Pointing Device ..55 Using the touchpad ..........55 Adjusting touchpad settings ......58 Disabling or enabling the touchpad ....59 Connecting an external device ......
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Recording optical media ........ 72 Removing a disc with the computer on ..73 Removing a disc with the computer off ..74 Toshiba’s online resources ........74 Chapter 3: Mobile Computing ........75 Toshiba’s energy-saver design......75 Running the computer on battery power..... 75 Battery Notice ..........
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Utility ............105 Password Utility ..........106 Using a supervisor password ...... 106 Using a user password ........ 108 Deleting a user password ......110 System Settings..........111 HDD Protection Utility........114 TOSHIBA Recovery Media Creator ....115 Service Station........... 115...
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Contents TOSHIBA Application Installer ......116 PC Health Monitor ..........117 Display Utility ............. 118 Fingerprint Authentication Utility......119 Fingerprint utility limitations ......119 Using the Fingerprint Authentication Utility ............119 Fingerprint Logon......... 120 Care and maintenance of your fingerprint reader........120 Fingerprint reader limitations .......
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DVD operating problems ........155 Develop good computing habits......156 Data and system configuration backup in the Windows operating system....157 Additional help ........... 161 If you need further assistance...... 161 Contacting Toshiba........161 Other Toshiba Internet Web sites ...... 162...
Introduction Thank you for purchasing your new Toshiba computer. With your Toshiba computer, your work and entertainment can accompany you wherever you go. ® Your computer is ENERGY STAR qualified. Toshiba is a partner in the Environmental Protection Agency’s (EPA) ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency.
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Hazardous Substances in electrical and electronic equipment (RoHS), which restricts use of certain chemicals including, but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers’...
For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.
Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not...
To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page 123.
Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. Please read the safety instruction information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or...
Getting Started Selecting a place to work ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the computer) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters.
Getting Started Selecting a place to work ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖...
Getting Started Selecting a place to work ❖ When using a notebook for long hours, it may be more comfortable to dock the notebook and use an external keyboard, mouse and monitor. ❖ The keyboard and mouse (or trackball) should be close to your elbow level.
Getting Started Selecting a place to work Taking breaks and varying tasks ❖ Change the way you work so that you are not stuck in the same posture for long periods of time. Some people find it comfortable to occasionally stand while using the notebook.
Getting Started Selecting a place to work Seeking additional help Follow the advice from your employer’s company health and safety staff. Contact them if you need assistance making adjustment to your workstation or adjusting the lighting. Again, if you experience persistent or recurrent pain, ache, numbness, burning, or stiffness you should promptly see a qualified health care provider.
Getting Started Selecting a place to work Precautions Your computer is designed to provide optimum safety and ease of use, and to withstand the rigors of travel. You should observe certain precautions to further reduce the risk of personal injury or damage to the computer. ❖...
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Getting Started Selecting a place to work Consider using a hard computer insulating pad or similarly suitable hard insulating material when using a computer on your lap. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the computer or cause system failure.
Getting Started Setting up your computer Important information on your computer’s cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in...
Always use the TOSHIBA AC adaptor that was provided with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.
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Getting Started Connecting to a power source To connect AC power to the computer: Connect the power cord/cable to the AC adaptor. California Prop 65 Warning This product contains chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm.
Getting Started Charging the main battery Charging the main battery Before using the battery to power the computer, you must charge the battery. To charge the battery, leave the computer plugged into an AC power source with the computer turned off until the battery light glows white.
Getting Started Using the computer for the first time Using the Start menu Click the ) button in the lower-left corner of the Start Desktop or press the ) key to open the Start Windows menu. Here you can perform various commands, including basic tasks like turning off the power and advanced PC settings.
Registering your computer with Toshiba Registering your computer with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by visiting the Toshiba Web site at register.toshiba.com. Type in the requested information and complete the registration process.
Getting Started To Restart your computer Highlight while holding the key, and Shut down SHIFT then click the option in the pop-up window. Shut down The computer closes all open applications, shuts down the operating system, and then turns off. To perform a Full Shutdown: In the Search field, type SHUTDOWN /S /T 00...
Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See “Initial setup” on page After starting your computer for the first time you may want ❖...
AC adaptor. It is strongly recommended that you create a recovery drive (USB flash) using TOSHIBA Recovery Media Creator. If the recovery files on your internal storage drive become corrupted or are deleted, you can restore your system from your recovery drive.
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Search TOSHIBA Recovery Media Creator Click TOSHIBA Recovery Media Creator A message may appear asking you to allow this app to make changes to your PC. Click the button. All information stored on your USB flash drive will be erased during the process of creating the recovery drive.
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Click when completed. Click to close the Format utility. Close For information on using the recovery drive you have created with the preceding steps, see “Restoring from recovery media created by TOSHIBA Recovery Media Creator” on page...
Be sure to save your work to external media before executing the recovery. Click Troubleshoot (Reset your PC or set advance options) Click TOSHIBA Maintenance Utility Select and press TOSHIBA Recovery Wizard Next continue. A Warning screen appears, displaying the following statement “When the recovery is executed all data will...
Reset your PC The Reset process allows you to choose to keep your files or remove them, and then reinstall Windows. Toshiba does not guarantee successful data backup. Be sure to save your work to external media before executing the recovery. See “Backing up your work”...
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Getting Started Recovering the Internal Storage Drive Select in the left pane of the Update & Recovery security window. Click the button. Get started (Sample Image) Choose an option window In the Choose an option window, select one of the following options: ❖...
Getting Started Recovering the Internal Storage Drive Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. NOTE You must have an Internet connection to reinstall applications.
AccuPoint II AccuPoint II secondary primary button button (Sample Illustration) TOSHIBA AccuPoint II and buttons —Moves the cursor and AccuPoint II pointing device selects items on the screen. To move the cursor, gently push the pointing device in the direction you want the cursor to move.
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Getting Started Using the touchpad ❖ Open or activate an item on the screen ❖ Scroll through a document or information ❖ Zoom in for a close-up view ❖ Zoom out to see more information at once AccuPoint II primary and secondary control buttons* Touchpad...
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Getting Started Using the touchpad Do the following: Example: Select an item Move the pointer to the item you want to select. Do one of the following: ❖ Tap the touchpad once (Sample Illustration) ❖ Tap once to select Press and release the primary (left-hand) control button Open or...
Getting Started Using the touchpad Do the following: Example: Scroll Slide your finger along the horizontally touchpad in the direction you want to scroll. Repeat to scroll a longer distance. (Sample Illustration) Horizontal scrolling active area Zoom in/out To zoom in: ❖...
Touchpad setting options vary by computer model. The touchpad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touchpad The touchpad is enabled by default. To enable/disable the...
Getting Started Using external display devices Using external display devices Your computer comes with a built-in display, however you can also connect the following types of external display devices to the video ports described below: NOTE To locate your HDMI Out port and RGB (monitor) port*, please refer to your Quick Start document.
Getting Started Using external display devices Connecting an external monitor or projector You can easily attach an external monitor or projector to your computer if you need a larger screen. To do this: Read the directions that came with the monitor to see if you first need to install new software.
Getting Started Customizing your computer’s settings ❖ Second screen only (Sample Image) Display options window Select the desired display setting. Press to activate your selection. ENTER NOTE Press the ( ) + keys to navigate through Windows the options without activating a selection. Press ENTER to activate a selection.
Getting Started Caring for your computer Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For more information, see “Power Plans” on page 83. There are additional custom settings you can choose. See “Utilities”...
You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional security lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Security lock cable To secure the computer: Wrap the cable through or around some part of a heavy object.
Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since...
Learning the Basics Using the keyboard ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy.
For example, the ) keys turn the touchpad ON/OFF. For more information, see “TOSHIBA Function Keys” on page 164. Special Windows keys Windows key Application key (Sample Illustration) Special Windows keys Your computer’s keyboard has two keys that have special...
You can modify the time-out interval or change the keyboard backlight setting to Always On or Always Off. This TOSHIBA Function key enables/disables the keyboard backlight. Mouse properties Mouse properties allow you to change your pointing device or mouse settings.
Learning the Basics Saving your work Click the icon to display a list of all apps All apps ( installed on your computer. This list appears in alphabetical order. Click the ) icon to return to the Back Most used list.
Learning the Basics Using the optical disc drive To back up several files at one time, use the Microsoft Windows file recovery program preinstalled on the computer’s internal storage drive. Also see “Backing up your data or your entire computer with the Windows operating system”...
Learning the Basics Using the optical disc drive Optical disc drive components The optical disc drive is located on the side of the computer. Your optical disc drive may look like this: Drive in-use indicator light Eject button Manual eject hole (Sample Illustration) Optical disc drive —Indicates when the drive is in Drive in-use indicator light...
If you insert the disc incorrectly, it may jam the drive. If this happens, contact Toshiba support for assistance. Playing optical media If you insert an optical disc into the optical disc drive and the Auto-Run feature does not automatically start your disc, try launching the optical disc manually.
These problems are not due to any defect in your Toshiba computer or optical disc drive. Please refer to your computer's product specification for listing of specific format compatibilities.
Gently press the tray in to close it. Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.
Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling.
The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system’s battery life under any conditions other than the...
The battery needs to be charged before you can use it to power the computer. Always use the AC adaptor specified by Toshiba. You can order a Toshiba AC adaptor from Toshiba’s Web site at accessories.toshiba.com. NOTE Battery charge time may vary depending on the applications, power management settings, and features used.
Mobile Computing Charging batteries TECHNICAL NOTE: The recharging of the battery may not occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices. Your computer's Power Options utility can be used to select a power level setting that reduces the power required for system operation and will allow the battery to recharge.
Mobile Computing Monitoring battery power NOTE Depending on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours.
Mobile Computing Monitoring battery power NOTE If the AC power light flashes amber during charging, either a battery pack is malfunctioning, or it is not receiving correct input from the AC power supply. HINT: Be careful not to confuse the AC power light/ Battery light ( ) with the power button ( ) light.
Mobile Computing Monitoring battery power With repeated discharges and recharges, the battery’s capacity gradually decreases. A frequently used older battery does not power the computer for as long as a new battery, even when both are fully charged. TECHNICAL NOTE: The computer drains the battery faster at low temperatures.
Mobile Computing Monitoring battery power (Sample Image) Advanced settings tab of Power Options screen Configure the alarm settings to suit your needs. Click Conserving battery power How long a fully charged battery pack lasts when you are using the computer depends on a number of factors, such ❖...
Mobile Computing Monitoring battery power Microsoft has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The following sections describe how to choose a Power Plan and discuss each power-saving option.
Mobile Computing Using the eco power plan NOTE To edit a plan or to edit advanced settings, continue to the following steps. Click under the selected power Change plan settings option to choose the plan you wish to edit. This screen allows you to change basic settings. Click to access Change advanced power settings...
If you find that a new battery is needed, contact the location where you purchased the computer for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery.
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Mobile Computing Changing the main battery Slide the battery release lock to the unlocked position. (Sample Illustration) Unlocking the battery Slide and hold the battery release latch to release the battery. Pull the discharged battery out of the computer. (Sample Illustration) Removing the battery If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately.
Mobile Computing Changing the main battery Inserting a charged battery To insert a battery: Wipe the terminals of the charged battery with a clean cloth to ensure a good connection. Insert the charged battery into the slot until the latch clicks.
Do not expose the computer to fire. The battery could explode. Do not turn on the computer’s power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or computer failure including but not limited to the loss of data.
In addition, Toshiba’s recycling initiatives include recycling programs, events and consumer promotions. For details, please visit toshiba.com/recycle. Toshiba is dedicated to preserving the environment by sponsoring , a program of the Call2Recycle™...
❖ Always travel with the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba’s Web site at accessories.toshiba.com.
Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most other computing tasks.
Exploring Your Computer’s Features Exploring the desktop Finding your way around the desktop Your computer’s desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. Notifications Icons Start button Search field Taskbar Notification area (Sample Image) Windows Desktop screen Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking or touching the icon.
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PC settings. NOTE You may also press the ) key to open the Windows Start menu. You can use the Start menu button to: ❖ Start apps ❖ Open documents ❖ Adjust system settings ❖ Find files ❖ Access Toshiba Utilities...
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Exploring Your Computer’s Features Exploring the desktop ❖ Use the Search function ❖ Shut down the computer For more information, see “Using the Start menu” on page 43 “Starting an app” on page Task view ) icon tiles the currently open windows Task view and desktops so that they are visible at one time and allows you to manage multiple desktops.
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Exploring Your Computer’s Features Exploring the desktop Taskbar Each time you open a program, an icon associated with that program appears on the taskbar. With some programs, an icon appears on the taskbar for each document or window you open. You can use these icons to quickly switch between the programs or windows.
Exploring Your Computer’s Features Windows Store Windows Store Although many applications will be pre-installed or built-in to your computer, you will also have the ability to download many other applications with just a click of your mouse. Click the ) icon in the taskbar. Windows Store In the Windows Store you can search for and browse thousands of apps, all grouped into easy to find categories.
Your computer should then be connected. NOTE To enable or disable wireless communication, use the ) keys. For more information see “TOSHIBA Function Keys” on page 164. NOTE When Airplane mode is OFF, the wireless indicator light will be lit.
Exploring Your Computer’s Features Exploring audio features Exploring audio features NOTE You can only plug one external audio device (i.e. headphones or microphone) into the available headphone/microphone jack. You can use your computer to record sounds using the computer’s internal microphone(s) (available on certain models) or an optional external microphone.
Exploring Your Computer’s Features Exploring audio features When you have finished recording, click the Stop button. Recording Your recording file is created and automatically saved for you. Using external speakers or headphones Before putting on headphones to listen, turn the volume down.
Exploring Your Computer’s Features Using the Web Camera Using the Web Camera (Available on certain models.) Your computer may come with a built-in Web Camera. With this Web Camera you can do the following: ❖ Take pictures and record videos with your computer ❖...
Exploring Your Computer’s Features Using the Memory card reader Inserting memory media NOTE To locate your Memory card reader, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. Turn the media so that the contacts (metal areas) are face down.
Exploring Your Computer’s Features Using the Expansion port Gently press the card inward to release it. The card pops out slightly. Grasp the card and pull it straight out. (Sample Illustration) Removing memory media Do not remove memory media while data is being written or read.
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Port Replicator, your computer must be properly aligned with the Port Replicator. For more information, consult the user’s manual that came with your Port Replicator, or visit support.toshiba.com. On some computer models, you can attach an extended life battery to the expansion port. To find expansion devices compatible with your computer model, please visit accessories.toshiba.com.
Utilities eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: In the field, type Search eco Utility Click eco Utility The eco Utility window appears.
TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.
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Utilities Password Utility To set a supervisor password: In the field, type Search Password Utility Click Password Utility Click Supervisor Password (Sample Image) Supervisor Password tab Click Enter your password, and then enter it again to verify. Click NOTE Under User Policy, this option may or may not ask for password verification.
TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.
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Utilities Password Utility To register a password for the power-on password functions: In the field, type Search Password Utility Click Password Utility Click User Password (Sample Image) User Password tab Click Enter your password, and then enter it again to verify. Click Click to save your password as a text file.
Utilities Password Utility Deleting a user password To cancel the power-on password function: In the field, type Search Password Utility Click Password Utility A pop-up screen appears asking for a password. Enter your password, and then click Verify Click Delete An authority verification pop-up screen appears.
Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: In the field, type Search System Settings Click System Settings The System Settings screen appears. (Sample Image) System Settings screen – General tab...
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Utilities System Settings ❖ —Allows you to change the sequence in Boot Options which your computer searches the drives for the operating system ❖ —Allows you to configure boot priority Boot Priority settings. ❖ —Reduces the time needed for the Boot Speed BIOS to initialize, using either the Fast or Normal settings.
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Utilities System Settings ❖ —Allows you to set conditions for Advanced Options various functions: ❖ —Allows you to enable/disable the Web Camera Web Camera. ❖ —Allows you to enable/disable SD Host Controller the SD Host Controller. ❖ ® —Allows you Intel Turbo Boost Technology 2.0 to enable/disable the Intel Turbo Boost Technology...
Utilities HDD Protection Utility HDD Protection Utility (Available on certain models.) The HDD Protection Utility controls your computer’s hard disk drive (HDD) protection feature, which parks the HDD whenever motion is detected on the computer. Using this utility, you can enable or disable hard disk drive (HDD) protection, and set the motion detector’s sensitivity level for AC power and battery power operation.
Utilities TOSHIBA Recovery Media Creator TOSHIBA Recovery Media Creator The TOSHIBA Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating a recovery drive using TOSHIBA Recovery Media...
TOSHIBA Application Installer TOSHIBA Application Installer NOTE You must have an Internet connection to reinstall applications. The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: In the...
This information is used to identify and provide a notification of system conditions that may affect the performance of your TOSHIBA device. It may also be used to help diagnose problems should the device require service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA may use this information for quality assurance analysis.
Utilities Display Utility Display Utility The Display Utility allows you to adjust your display settings. To make changes: In the field, type Search Display Utility Click Display Utility The Display Utility window appears. Click the option you wish to change and follow the on- screen instructions.
TOSHIBA does not guarantee that the fingerprint utility will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of the fingerprint software or utility.
Utilities Fingerprint Authentication Utility Fingerprint Logon The fingerprint utility enables logon to your computer using fingerprints. During user enrollment, fingerprint samples are saved and associated with the user’s Windows user account. When the user attempts to log on again, the user’s fingerprint is read and compared with the user’s enrolled fingerprints;...
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Utilities Fingerprint Authentication Utility ❖ Remove static electricity from your fingers by touching any metal surface. Static electricity is a common cause of reader failures, especially during dry seasons such as winter. ❖ Clean the reader with a lint-free cloth. Do not use detergent to clean the reader.
TOSHIBA does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of this...
This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding.
If Something Goes Wrong Problems when you turn on the computer Select the program or application you want to close, and then click in the lower right corner. End Task Closing the failed program should allow you to continue working. If it does not, continue with the next step. Close the remaining programs one by one by selecting the program name, then select End Task...
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“trickle-charge to the battery. Once the battery has been tricklecharged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com.
If the specifications do match, locate and use the AC adaptor that shipped with your computer. If the specifications match, contact Toshiba. See “Contacting Toshiba” on page 161. The Windows operating system is not working...
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If Something Goes Wrong The Windows operating system is not working If Windows fails to start properly twice, the Windows Boot menu will launch. To enter the Advanced Startup options manually: In the field, type Search Recovery Options Click Recovery Options Scroll down to view the option.
If Something Goes Wrong The Windows operating system is not working Startup Settings In previous Operating Systems the majority of the options found on this menu were available by pressing the ( ) key during the Windows boot process: ❖ Enable low resolution video mode Restarts Windows using your current video driver at low resolution.
If Something Goes Wrong Power and the batteries My browser cannot find the URL address I typed in. Make sure you separated the domain names of the address with the forward slash (/). Check the spelling of each name and the syntax of the address carefully. A single incorrect letter or missed character will make it impossible for your browser to locate the site.
This is normal for all batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your computer, and for other product information.
If Something Goes Wrong Keyboard help If your computer has a user-removable battery, remove the battery and hold down the power button for approximately 10 seconds. Reconnect the battery (if you removed it) and the power cord/cable. Turn On the computer, and try the keyboard again. Uninstall the keyboard driver You can Uninstall the keyboard driver to allow Windows to automatically reinstall the driver.
Enter your computer’s serial number. Filter your search by to find and Keyboard driver download the driver for your Toshiba Function Key computer. Install the driver. Toshiba Function Key Restart your computer, see “To Restart your computer” on page...
If Something Goes Wrong Touchpad help Touchpad help If you are having problems with your touchpad or your touchpad is not working correctly. The information below will help guide you through checking some of the most common causes of touchpad problems. Disable then enable the touchpad Press the ) keys to enable/disable the touchpad.
If Something Goes Wrong Touchpad help Uninstall the touchpad driver You can Uninstall the touchpad driver to allow Windows to automatically reinstall the driver. In the field, type Search Device Manager Click the application. Device Manager In the “Device Manager” select Mice and other pointing devices Right-click the device with...
If Something Goes Wrong Touchpad help Download the latest touchpad driver In your Web browser go to http://support.toshiba.com/drivers. Enter your computer’s serial number. Filter your search by to find and Touchpad driver download the touchpad driver for your computer. NOTE...
If Something Goes Wrong Display problems NOTE Some computers may have an tab (or Advanced similar) to change the touchpad properties. You can now change the configuration settings of your touchpad. Display problems Here are some typical display problems and their solutions: The screen is blank.
If Something Goes Wrong Disk or storage drive problems You can also change the settings for individual components separately by selecting each item. For more information, see the Windows online Help. A message displays saying that there is a problem with your display settings and that the adapter type is incorrect or the current settings do not work with your hardware.
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If Something Goes Wrong Disk or storage drive problems Right-click the drive you wish to check. (Sample Image) Clicking on or touching the drive In the pop-up menu, click Properties The drive’s Properties box appears. Click the tab. Tools Click the button.
If Something Goes Wrong Optical disc drive problems Your data files are damaged or corrupted. Refer to your software documentation for file recovery procedures. Many software packages automatically create backup files. You may also be able to recover lost data using utility software.
For more information regarding supported optical media formats, refer to the complete detail specifications for your computer at support.toshiba.com. If the problem is with an optical data disc, refer to the software’s documentation and check that the hardware configuration meets the program’s needs.
If Something Goes Wrong Web Camera help Uninstall the Web Camera driver You can Uninstall the Web Camera driver to allow Windows to automatically reinstall the driver. In the field, type Search Device Manager Click the application. Device Manager Double-click Imaging devices Right-click and select...
If Something Goes Wrong Sound help Click Create a restore point Select the button on the System Restore System tab. protection Select Recommended Restore Choose a to restore the system to a point different restore point at which your Web Camera was working properly. Check for problems with third party applications Uninstall all other applications that use the Web Camera except the pre-installed camera application.
If Something Goes Wrong Sound help Click in the troubleshooter and follow the on- Next screen instructions. Check and set default speakers In the field, type Search Change system sounds Click Change system sounds Click the tab. Playback Select a playback device. Click the button.
❖ Take note of the audio driver name(s) in the event you may need to manually download the audio driver from support.toshiba.com/drivers. (Sample Image) Audio driver - uninstall window After the driver uninstalls, restart your computer, see “To Restart your computer”...
The various Audio drivers will be listed under “Sound, video and game controllers.” Take note of the Audio driver name(s) in order to locate the proper driver on the Toshiba support Web site, “Drivers & Software” page. Install the desired Audio driver.
If Something Goes Wrong Printer problems Printer problems This section lists some of the most common printer problems. The printer will not print. Check that the printer is connected to a working power outlet, turned on and ready (on line). Check that the printer has plenty of paper.
Launch the Device Manager and carefully note any error messages these will be very helpful if you should confer with a support technician at a later time. NOTE To enable or disable wireless communication, use the For more information see “TOSHIBA keys. Function Keys” on page 164.
If Something Goes Wrong Connecting to the Internet ❖ Use IPCONFIG to verify that the computer has a useful IP address one other than the private address of 169.254.xxx.xxx assigned by Windows. In the field, type Search Click Command Prompt Enter , and then press IPCONFIG/ALL...
If Something Goes Wrong Connecting to the Internet Using a wireless connection After you have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open your Web browser and try visiting a Web site.
If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection – Verify hardware Before troubleshooting any problem you are having with connecting to the Internet, verify the following: Make sure all cords/cables are connected, (e.g. modem connection from the wall and connection cables to the router).
If Something Goes Wrong Connecting to the Internet NOTE select the “Delete the driver software for this device” box. (Sample Image) Device Manager - Network adapter uninstall After the driver uninstalls, open the menu in Action Device Manager. Select Scan for hardware changes After the driver uninstalls, restart your computer, see “To Restart your computer”...
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If Something Goes Wrong Connecting to the Internet If the network adapter and TCP/IP are functioning correctly, you should receive a response that looks similar to the following: (Sample Image) Command Prompt window If you receive an error message at this point, TCP/IP may not be properly installed.
Downloading drivers and updates Using Toshiba Service Station The easiest way to update your computer with the latest components and drivers is to use Toshiba Service Station. To access TOSHIBA Service Station: In the field, type...
(or connected to) your computer. On the “Drivers & Software” area of the Toshiba support Web site, there may be several drivers listed for the same device.
“Downloading drivers and updates” on page 153 instructions on using Device Manager to view the optical disc drive properties. Check the Toshiba Web site for new information on optical disc drives and their operation. A blank screen appears while watching a DVD-ROM movie or title.
If Something Goes Wrong Develop good computing habits The screen saver runs while you are watching a movie or title. If the screen saver is enabled, it runs on top of any movie or title you are watching. To disable the screen saver: In the field, type Search...
If Something Goes Wrong Develop good computing habits Read the documentation. It is very difficult to provide a fail-safe set of steps you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer and its software work together.
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If Something Goes Wrong Develop good computing habits Under , select Restore settings Turn on System Protection Click Apply Click In the input field, enter a name that is descriptive enough to be easily understood in the future, such as “Before installing Brand X Accounting app.”...
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If Something Goes Wrong Develop good computing habits Backing up your data or your entire computer with the Windows operating system The most valuable component of your computer system is the data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or even destroy it, the next most valuable component of your computer system may be a...
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If Something Goes Wrong Develop good computing habits restore the Windows operating system to the state it was in prior to the installation, undoing any changes that the installation process introduced. ❖ Back up your critical data (see “Backing up your data or your entire computer with the Windows operating system”...
Your dealer is your best source for current information. Technical support is available online at Toshiba’s support Web site at support.toshiba.com. At this Web site you will find answers for many commonly asked technical questions in addition to downloadable software drivers, BIOS updates, and many other downloads.
20041, Agrate Brianza Japan Milano, Italy Latin America and Caribbean Mexico Toshiba America Information Toshiba de México S.A. de C.V. Systems, Inc. Sierra Candela No.111, 6to. Piso 9740 Irvine Boulevard Col. Lomas de Chapultepec. Irvine, California 92618 CP 11000 Mexico, DF.
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Spain United States The Rest of Europe Toshiba America Information Toshiba Europe (I.E.) GmbH Systems, Inc. Hammfelddamm 8 9740 Irvine Boulevard D-4-1460 Neuss Irvine, California 92618 Germany United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.
Appendix A TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Mute ❖ Lock (Instant security) ❖...
Power Options window (see “Power Plans” on page 83). This TOSHIBA function key also allows you to enable notifications for power plans. The notifications are disabled by default. Sleep mode This TOSHIBA Function key places the computer into Sleep mode.
TOSHIBA Function Keys Functions Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options. Press to activate a selection. ENTER ❖ PC screen only ❖ Duplicate ❖ Extend ❖ Second screen only (Sample Image) Display mode options window...
TOSHIBA Function Keys Functions Display brightness This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness. Disabling or enabling wireless devices This TOSHIBA Function key enables/disables the Wi-Fi antenna in your computer. NOTE Allow about 5 seconds to switch between modes.
(While the keyboard is in use, the keyboard backlight is On.) Zoom In/Out This TOSHIBA Function key allows you to zoom out. This TOSHIBA Function key allows you to zoom in. Volume control This TOSHIBA Function key decreases the speaker volume.
Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. Canada UL approved CSA approved United Kingdom Europe VDA approved...
Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide. Alternating Current Basic Input/Output System BIOS Blu-ray Disc Read-Only Memory BD-ROM bits per second Compact Disc Compact Disc Read-Only Memory CD-ROM...
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Glossary Dots Per Inch Digital Versatile (or Video) Disc Digital Versatile (or Video) Disc Read-Only DVD-ROM Memory File Allocation Table Federal Communications Commission gigabyte gigabytes per second GBps Hard Disk Drive High-Definition Multimedia Interface HDMI High-Definition Multimedia Interface Consumer HDMI CEC Electronics Control Hypertext Markup Language HTML...
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Glossary Thin Film Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User’s Guide. —A liquid crystal display (LCD) made active-matrix display from an array of liquid crystal cells using active-matrix technology.
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Glossary —The speed at which a communication device, such baud rate as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily bits per second the same as bits per second). See also —Offering more storage capacity than Blu-ray Disc (BD) DVDs, the format was developed to allow for more data...
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Glossary —A section of very fast memory in which frequently used cache information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s CPU cache, L1 cache, L2 cache main memory. See also CD-ROM —An individual compact disc.
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Glossary —A section of very fast memory residing between CPU cache the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute cache, L1 cache, L2 commands and programs. See also cache —An on-screen symbol (usually a flashing vertical line) cursor that indicates the position where characters will appear...
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Glossary —A round, flat piece of material that can be magnetically disk influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks. Compare disc hard disk . See also —The device that reads and writes information and disk drive programs on external media or hard disk.
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Glossary file extension —See extension device —See external device —A collection of related information, saved on disk with a file unique name. A file may be a program, information used by a document program, or a document. See also —The section of a storage drive File Allocation Table (FAT) that keeps track of the location of stored files.
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Glossary —The physical components of a computer system. hardware software Compare —An HDMI (High-Definition Multimedia Interface) interface used to transmit high quality audio and video signal via a single cable in digital format, providing better picture quality than analog signal. —...
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Glossary —A solid state lamp (SSL) that LED (Light Emitting Diode) uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output. Multiple diodes are used together, since the light created by individual light-emitting diodes is small compared to incandescent and compact fluorescent lamps.
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Glossary —A collection of computers and associated devices network that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. —A method of refreshing a computer screen, non-interlaced in which each pixel of every line is refreshed as the electron beam scans across and down the screen.
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Glossary —An icon (usually an arrow) that moves on the screen pointer when you slide your finger across the touchpad or move a mouse. Used to point to and select/activate on-screen items, such as icons, menu items, and buttons. The shape and purpose of the pointer varies depending on the program you are using and what you are doing.
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Glossary —A monitor that RGB (Red, Green, Blue) monitor reproduces all colors by mixing red, green, and blue light in various combinations. —An eight-wire connector used to connect a RJ45 connector computer to a network. —Non-volatile memory that can ROM (Read-Only Memory) Non-volatile be read but not written to.
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Glossary active-matrix display —See TFT display —To activate items displayed on the screen, such as Touch apps, setting icons, and on-screen buttons by touching them with your finger. —A list of square or rectangular icons on the Start Tile/Tiles menu representing applications that can be accessed by selecting them.
Index Backlit keyboard 68 battery AC adaptor 40 battery life 76 AC power 77 Call2Recycle 89 AC power light 40 care 88 accessing changing 85 network 97 charge indicator light 41 AccuPoint II charge time 77 primary button 55 charger 77 secondary button 55 charging 42, 77 adding...
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Index recharge time 76 HDMI-compatible TV or removing 85 display device 60 RTC memory 77 monitor 61 running computer on battery power cord/cable 41 power 75 power source 41 safety precautions 88 cooling fan setting notifications 81 adequate ventilation 39 taking care of 88 customize battery indicator light 80...
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97 special Windows keys 67 networking troubleshooting 130 wireless 96 using 66 keyboard backlight 168 online resources keys Toshiba 74 function keys 67 optical disc Auto-Run feature 72 LEDs handling 72 system indicator lights inserting 71 AC adaptor light 79...
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Storage Drive 51 port reset your PC 52 HDMI 60 restoring from a recovery drive HDMI Out 60 RGB 60 TOSHIBA Recovery Media Power Creator 47, 50 icon 44, 45 recycle bin icon 92 power registering computer 44 connecting cable to AC...
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Toshiba Web site 44 work environment 31 worldwide offices 162 settings Toshiba AccuPoint II 55 customize computer settings TOSHIBA Application Installer 116 Toshiba Dual Pointing Device 55 Shut down TOSHIBA Function Keys computer 44 functions 164 Sleep TOSHIBA Recovery Media Creator...
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132 touchpad 55 latest keyboard driver 132 Web Camera 100 power cycle 130 using the keyboard 66 system restore 132 using the Toshiba Dual Pointing uninstall/reinstall driver 131 Device 55 troubleshooting network adapter Utilities 104 uninstall/reinstall driver 150 troubleshooting sound...
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Index video projector adjusting display 62 warranty standard limited warranty 30 Web Camera using 100 Web sites 161 Wi-Fi wireless networking 96 Windows operating system desktop 91 troubleshooting 126 wireless networking 96 troubleshooting 147...