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Panasonic VL-VN1800 Feature Manual
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Panasonic VL-VN1800 Feature Manual

Video intercom system, control box
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Feature Manual
Video Intercom System — Control Box
VL-VN1800
Model No.
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety, page 10" before using this product.
PNMPR Software File Version 001.00000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
https://panasonic.net/cns/pcc/support/intercom/vn1900

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Summary of Contents for Panasonic VL-VN1800

  • Page 1 Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1.1 For Your Safety, page 10" before using this product. PNMPR Software File Version 001.00000 or later Manuals and supporting information are provided on the Panasonic Web site at: https://panasonic.net/cns/pcc/support/intercom/vn1900...
  • Page 2 Introduction About this Feature Manual This Feature Manual is designed to serve as an overall feature reference for the Panasonic Video Intercom System Control Box. This manual explains what the Control Box can do, and how to obtain the most out of its many features and facilities.
  • Page 3 Box?" in 2.3 Frequently Asked Questions (FAQ) of the PC Programming Manual. • Some optional hardware, software, and features are not available in some countries/areas, or for some models. Please consult your certified Panasonic dealer for more information. • Product specifications are subject to change without notice.
  • Page 4 Introduction Feature Manual...
  • Page 5 List of Abbreviations List of Abbreviations Class of Service Unified Messaging DHCP VoIP Dynamic Host Configuration Protocol Voice over Internet Protocol Do Not Disturb Call Forwarding Incoming Call Distribution ICMP Internet Control Message Protocol Light Emitting Diode Network Time Protocol Peer-to-Peer Personal Identification Number PING...
  • Page 6 List of Abbreviations Feature Manual...

  • Page 7: Table Of Contents

    Table of Contents Table of Contents 1 For Your Safety ..................9 For Your Safety ......................10 1.1.1 For Your Safety ......................10 2 Call Handling Features ................. 11 Incoming Call Features ....................12 2.1.1 Internal Call Features ....................12 Receiving Group Features ....................
  • Page 8 Table of Contents 4.2.1 SIP (Session Initiation Protocol) Extension ..............35 4.2.2 Peer-to-Peer (P2P) Connection ..................35 4.2.3 Smartphone Application ....................36 E-mail Notification Features ..................37 4.3.1 E-mail Notification for Extension Users ................ 37 4.3.2 E-mail Notification of System-level Events ..............37 System Data Control .....................

  • Page 9: For Your Safety

    Section 1 For Your Safety Feature Manual...

  • Page 10: For Your Safety

    1.1 For Your Safety 1.1 For Your Safety 1.1.1 For Your Safety Description To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.

  • Page 11: Call Handling Features

    Section 2 Call Handling Features Feature Manual...

  • Page 12: Incoming Call Features

    2.1 Incoming Call Features 2.1 Incoming Call Features 2.1.1 Internal Call Features Description The following types of internal calls are available: Feature Description & Reference Intercom Call A call from one extension to another. → 2.4.1 Intercom Call [Available Destinations] Destination Availability Wired Extension...

  • Page 13: Receiving Group Features

    2.2 Receiving Group Features 2.2 Receiving Group Features 2.2.1 Incoming Call Distribution Group Description An incoming call distribution group is a group of extensions programmed through system programming. An incoming call distribution group receives calls directed to the group. Each incoming call distribution group is assigned a floating extension number.

  • Page 14: Call Forwarding (Fwd)/Do Not Disturb (Dnd) Features

    2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 2.3.1 Call Forwarding (FWD) Description Extensions can forward their calls to preset destinations. There are several different types of forwarding, and the circumstances under which the calls are forwarded for each type differ as follows: Type Circumstance All Calls...
  • Page 15 2.3.2 Do Not Disturb (DND) PC Programming Manual References 8.1.1 Users—User Container—Add User/Edit User—Telephony Feature Feature Manual...

  • Page 16: Making Call Features

    2.4 Making Call Features 2.4 Making Call Features 2.4.1 Intercom Call Description An extension user can call another extension user. Conditions • Extension Number/Name Assignment Extension numbers and names are assigned to all extensions. PC Programming Manual References 8.1.1 Users—User Container—Add User/Edit User →...

  • Page 17: Transferring Features

    2.5 Transferring Features 2.5 Transferring Features 2.5.1 Call Transfer Description An extension user can transfer a call to another extension. [Available destination] Destination Availability Wired Extension ü Incoming Call Distribution Group ü UM Group ü Feature Manual...

  • Page 18: Administrative Information Features

    2.6 Administrative Information Features 2.6 Administrative Information Features 2.6.1 Record Log Features 2.6.1.1 Station Message Detail Recording (SMDR) Description Automatically records detailed information for each extension. SMDR Output Port The following output methods can be selected through system programming: → 12.1 Control Box Configuration—[11-1] Maintenance—Main—SMDR—SMDR Format—Port Output Method Description Telnet compatible terminal emulator...

  • Page 19: Syslog Record Management

    2.6.1 Record Log Features [Programmable Items] Item Description Outgoing intercom call Controls whether the outgoing intercom calls are recorded. → 12.1 Control Box Configuration—[11-1] Maintenance—Main —SMDR—Print Information—Intercom Call Date order The date order is changeable: month/day/year, day/month/year, year/month/day, year/day/month. → 12.1 Control Box Configuration—[11-1] Maintenance—Main —SMDR—SMDR Format—Date Format Time format Controls whether time is displayed in 12-hour or 24-hour format.
  • Page 20 2.6.1 Record Log Features Conditions • To be able to use this feature, through system programming, it is required to enable this feature and register the IP address of the Syslog server. PC Programming Manual References 7.2.2 Utility—Log—Syslog 16.3.1 Network Service—[3-2] Client Feature—Syslog Feature Manual...

  • Page 21: User Container

    2.7 User Container 2.7 User Container Description With User Containers, you can easily configure and maintain users by associating devices with each user. All devices controlled by the Control Box must be associated with a User Container. The integration configuration of the User Container is shown below. Extension User Grp #1 User A User B...

  • Page 22: Call Control Feature

    The activation key is specified in the leaflet supplied with VL-AKA005 *1, *2 Activation keys are sold separately. Activation keys are used for linking VL-VN1800 control boxes (MPR-ID) to smartphones and allow smartphones to use the Video Intercom System without using room monitors.

  • Page 23: Sub Device

    2.7.2 Call Control Feature PC Programming Manual References 8.1.1 Users—User Container—Add User/Edit User 2.7.2.2 Sub Device Description Outbound call • Operations performed from a sub device are treated as if performed from the main device. Inbound call [Parallel ringing] – Calls to the user also arrive on the sub device.
  • Page 24 2.7.2 Call Control Feature On the other hand, the settings of the mailbox registered to the user cannot be adjusted in the settings menu of that mailbox. – First Name, Last Name – Voice Mail Notification, Email address – Feature Manual References 3.1 Unified Messaging System Administration Feature Manual...

  • Page 25: Unified Messaging System

    Section 3 Unified Messaging System Feature Manual...

  • Page 26: Unified Messaging System Administration

    3.1 Unified Messaging System Administration 3.1 Unified Messaging System Administration 3.1.1 Unified Messaging System Overview Description The Control Box has a built-in messaging system that provides voice mail services to its subscribers. Users The user owns his/her own mailbox. The following types of users exist in the Unified Messaging system: •...

  • Page 27: System Administration

    3.1.2 System Administration 11.2 Control Box Configuration—[3-7] Group—UM Group Operating Manual References 1.5 Using the Unified Messaging Features 3.1.2 System Administration Description System administration (programming, diagnosis, system prompt administration, etc.) can be performed by the System Administrator using Web Maintenance Console. For more information, refer to the PC Programming Manual.

  • Page 28: System And Subscriber Features

    3.2 System and Subscriber Features 3.2 System and Subscriber Features 3.2.1 System Features Description System management can be performed by the system manager using an extension telephone, or by the System Administrator using Web Maintenance Console. 3.2.1.1 Broadcasting Messages Description Allows the System Manager to deliver the same message to the mailboxes of all subscribers simultaneously.

  • Page 29: Message Waiting Notification-E-Mail Device

    3.2.2 Subscriber Features 3.2.1.4 Message Waiting Notification—E-mail Device Description Enables subscribers to be notified by e-mail when they have new messages. The notification will contain the message sender's information, the date and time of the message, the length of the message, and the number of messages (new/old).

  • Page 30: Automatic Login

    3.2.2 Subscriber Features 3.2.2.1 Automatic Login Description Allows subscribers and managers to log in to their mailbox directly without entering the mailbox number. A subscriber/manager can log in to his or her mailbox directly by: • dialling a Unified Messaging extension number directly from his or her extension. 3.2.2.2 Autoplay New Message Description It is possible to play new messages automatically when a subscriber logs into his or her mailbox.

  • Page 31: Mailbox Capacity Warning

    3.2.2 Subscriber Features 3.2.2.5 Mailbox Capacity Warning Description Allows the Unified Messaging system to alert subscribers when recording time for their mailboxes is running low. The warning announcement will be heard at the beginning of Subscriber’s Service. Feature Manual...
  • Page 32 3.2.2 Subscriber Features Feature Manual...

  • Page 33: System Configuration And Administration Features

    Section 4 System Configuration and Administration Features Feature Manual...

  • Page 34: System Configuration-System

    4.1 System Configuration—System 4.1 System Configuration—System 4.1.1 Group Description The Control Box supports various types of groups. Incoming Call Distribution Group An incoming call distribution group is a group of extensions which receives incoming calls directed to the group. Each incoming call distribution group has a floating extension number and name. One extension can belong to multiple groups.

  • Page 35: System Configuration-Extensions

    4.2 System Configuration—Extensions 4.2 System Configuration—Extensions 4.2.1 SIP (Session Initiation Protocol) Extension Description The Control Box supports the connection of SIP telephones. SIP extensions make and receive calls using Internet Protocol (IP). SIP Video Phone Video phone calls can be established between SIP extensions with video phone capabilities. Conditions [General] •...

  • Page 36: Smartphone Application

    4.2.3 Smartphone Application 4.2.3 Smartphone Application Description Using the Built-in Media Relay Gateway feature, the Smartphone application can be connected to a remote location. Control box Internet (+ Built-in Media Relay Gateway) Switching hub Router Smartphone application Mobile Internet Lobby station Room monitor Door station SIP phone...

  • Page 37: E-Mail Notification Features

    4.3 E-mail Notification Features 4.3 E-mail Notification Features 4.3.1 E-mail Notification for Extension Users Description An e-mail can be sent to extension users, notifying them of events such as when they receive a new voice message. Notifications can be sent for the following events: •...
  • Page 38 4.3.2 E-mail Notification of System-level Events PC Programming Manual References 5.1 System Control—Program Update 7.3 Utility—Email Notification 16.2.4 Network Service—[2-7] Server Feature—SMTP Feature Manual References 4.4.7 Software Upgrading Feature Manual...

  • Page 39: System Data Control

    4.4 System Data Control 4.4 System Data Control 4.4.1 PC Programming Description There are 2 levels of authorisation for programming the Control Box, where each level controls which settings the programming is allowed to access and change. Level Description Administrator For System Administrators Conditions •...
  • Page 40 4.4.2 DSP Resource Usage [Unified Messaging access] G.711 Extension Control Box Playing back messages from or recording messages to the Unified Messaging (UM in the figure above) system requires DSP resources, X in this example, in addition to the resources required for the G.711 codec (Y).

  • Page 41: Automatic Time Adjustment

    4.4.3 Automatic Time Adjustment • The state of DSP resource usage can be outputted as a CSV file by clicking Export. PC Programming Manual References 9.2 Control Box Configuration—[1-1] Configuration—Slot—System Property—Main—DSP CODEC G.711 only (SIP extension) 9.8 Control Box Configuration—[1-5] Configuration—DSP Resource Feature Manual References 3.2 System and Subscriber Features 4.2.1 SIP (Session Initiation Protocol) Extension...

  • Page 42: Flexible Numbering

    4.4.5 Flexible Numbering • If the Control Box's DHCP server is enabled, make sure that no other DHCP servers are running on the same network. Having more than one DHCP server on a network can result in network errors. • For the following settings, the Control Box delivers the settings of its LAN port to devices: subnet mask, default gateway address, and DNS server addresses.

  • Page 43: Software Upgrading

    4.4.7 Software Upgrading Conditions • It is possible to give names to floating extension numbers. PC Programming Manual References 10.2.1 Control Box Configuration—[2-6-1] System—Numbering Plan—Main—Extension 11.1.1 Control Box Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Main → Floating Extension Number → Group Name 11.2.1 Control Box Configuration—[3-7-2] Group—UM Group—Unit Settings—Floating Extension No.

  • Page 44: Fault Recovery/Diagnostics

    4.5 Fault Recovery/Diagnostics 4.5 Fault Recovery/Diagnostics 4.5.1 Power Failure Restart Description When turning the electricity back on, the Control Box restarts the stored data automatically and will record the event (System Restart) in the error log. Conditions • In the event of a power failure, the Control Box's memory is protected by a factory-provided lithium battery.

  • Page 45: System Monitoring

    4.5.4 System Monitoring PC Programming Manual References 7.1.1 Utility—Diagnosis—Ping 4.5.4 System Monitoring Description The Control Box monitors the status of the system and records this information. This status information can be acquired in the following ways: • Web Maintenance Console interface The monitoring status of the target items is displayed in Web Maintenance Console.
  • Page 46 4.5.4 System Monitoring Feature Manual...

  • Page 47: Appendix

    Section 5 Appendix Feature Manual...

  • Page 48: Capacity Of System Resources

    5.1 Capacity of System Resources 5.1 Capacity of System Resources System Item Capacity Extension number 1 – 5 digits SMDR Call Storage 160,000 calls Groups Item Capacity User Group Incoming Call Distribution Group 256 (128 extensions/group) Unified Messaging Item Capacity Number of Users 1,999 (Number of general mailboxes)
  • Page 49 Note Feature Manual...
  • Page 50 Note Feature Manual...
  • Page 51 Note Feature Manual...
  • Page 52 1006, Oaza Kadoma, Kadoma-shi, Osaka 571-8501, Japan http://www.panasonic.com © Panasonic Corporation 2019 PNQP1453YA PM0319MG1060...

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