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Sony WH-XB910N Help Manual
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Sony WH-XB910N Help Manual

Wireless noise canceling stereo headset
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-XB910N
Model: YY2951
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Setting the headset in the carrying case
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
1

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Summary of Contents for Sony WH-XB910N

  • Page 1 WH-XB910N Model: YY2951 Use this manual if you encounter any problems, or have any questions. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/ Getting started...

  • Page 2: Making Connections

    Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone...

  • Page 3: Making Phone Calls

    Using the Google Assistant Using Amazon Alexa Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with the “Sony | Headphones Connect” app Installing the “Sony | Headphones Connect” app...

  • Page 4: Troubleshooting

    Accessing support information from the “Sony | Headphones Connect” app How to keep the software up-to-date (for comfortable use of the headset) Important information Precautions License notice Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging Unable to turn on the headset.
  • Page 5 Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 6: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 7 In the factory setting, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.
  • Page 8 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 9: Checking The Package Contents

    Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.87 in.)) (1) Headphone cable (approx. 1.2 m (47.24 in.)) (1) Carrying case (1) 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 10 When you have finished using the headset, rotate the left and right units to flatten the headset, fold one unit toward the headband, and store them in the supplied carrying case. Put the cables in the holder separated by the divider in the carrying case. 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 11: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Location and function of parts (left) mark Noise canceling function microphones (external) (left, right) Built-in antenna A Bluetooth antenna is built into the headset. Tactile dot There is a tactile dot on the left unit.
  • Page 12 Voice pickup microphone Picks up the sound of your voice when talking on the phone. Related Topic About the indicator Checking the remaining battery charge 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 13: About The Indicator

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in orange / -: Turns off Turning on (flashes twice in blue) In this case, when the remaining battery charge is 10% or lower (requires charging), the indicator lights successively as follows.
  • Page 14 - - (repeatedly flashes slowly in blue) Initialization completed (flashes 4 times in blue) For details, see “Initializing the headset to restore factory settings”. Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 15: Wearing The Headset

    Be careful not to come in contact with the touch sensor control panel when you put on the headset. A: Tactile dot B: Touch sensor control panel Related Topic What you can do with the “Sony | Headphones Connect” app 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 16: Charging The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor.
  • Page 17 If the headset detects a problem while charging due to the following causes, the indicator (orange) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).

  • Page 18: Available Operating Time

    Noise canceling function: ON Max. 30 hours Ambient Sound Mode: ON Max. 30 hours Max. 50 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE function.
  • Page 19 If you set the following functions, the available operating time of the battery becomes shorter than the ones described above. DSEE Equalizer Function to launch the voice assistant by your voice (wake word) Related Topic Supported codecs About the DSEE function What you can do with the “Sony | Headphones Connect” app 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 20: Checking The Remaining Battery Charge

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you press the (power) button while the headset is on, a voice guidance indicating the remaining battery charge can be heard.
  • Page 21 You can also check the remaining battery charge of the headset with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch both support this app. Note If you connect the headset to an iPhone/iPod touch or Android smartphone with “Media audio” (A2DP) only in a multipoint connection, the remaining battery charge will not be displayed correctly.

  • Page 22: Turning On The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Turning on the headset Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 23: Turning Off The Headset

    Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Hint You can also turn off the headset with the “Sony | Headphones Connect” app. Related Topic Turning on the headset What you can do with the “Sony | Headphones Connect” app...

  • Page 24: How To Make A Wireless Connection To Bluetooth Devices

    Connecting to a paired device Once a device and the headset are paired, there is no need to pair them again. Connect to devices already paired with the headset using the methods necessary for each device. 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 25 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 26: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 27 Touch [WH-XB910N]. If Passkey (*) input is required, input “0000”. The headset and smartphone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired Android smartphone”.
  • Page 28 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 29: Connecting To A Paired Android Smartphone

    Check the connection status on the Android smartphone. If it is not connected, proceed to step 3. Display the devices paired with the Android smartphone. Select [Settings] - [Device connection] - [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [WH-XB910N].
  • Page 30 The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [WH-XB910N], [LE_WH-XB910N], or both may be displayed on the connecting device. When both or [WH- XB910N] is displayed, select [WH-XB910N]; when [LE_WH-XB910N] is displayed, select [LE_WH-XB910N].

  • Page 31: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 32 Touch [WH-XB910N]. If Passkey (*) input is required, input “0000”. The headset and iPhone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired iPhone ”.
  • Page 33 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 34: Connecting To A Paired Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
  • Page 35 The operation above is an example. For more details, refer to the operating instructions supplied with your iPhone. Note When connecting, [WH-XB910N], [LE_WH-XB910N], or both may be displayed on the connecting device. When both or [WH- XB910N] is displayed, select [WH-XB910N]; when [LE_WH-XB910N] is displayed, select [LE_WH-XB910N].

  • Page 36: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 37 Wake the computer up if the computer is in standby (sleep) or hibernation mode. Register the headset using the computer. To connect using the Swift Pair function Select [Connect] from the pop up menu displayed on your computer screen. To connect without using the Swift Pair function Click the [Start] button, then [Settings].
  • Page 38 Click [Bluetooth]. Click [WH-XB910N].
  • Page 39 If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired computer (Windows 10)”.
  • Page 40 Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 41 Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 42 Select [Change PC Settings] of the [Settings] charm. Select [PC and devices] of the [PC Settings] screen. Select [Bluetooth]. Select [WH-XB910N], then select [Pair].
  • Page 43 Connecting to a paired computer (Windows 8.1) Listening to music from a device via Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 44 Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 45 Select [ (System Preferences)] - [Bluetooth] from the Dock at the bottom of the screen. Select [WH-XB910N] of the [Bluetooth] screen and click [Connect]. If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”.
  • Page 46 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 47: Connecting To A Paired Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 48 If [Headphones (WH-XB910N Stereo)] is not displayed on the drop-down menu, click [Sound Control Panel] and then right-click on the [Playback] tab of the [Sound] screen to check [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 49 The connection is established. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
  • Page 50 As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 51 Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 52 Right-click [WH-XB910N]. If [WH-XB910N] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 53 The connection is established. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings.
  • Page 54 Disconnecting Bluetooth connection (after use) 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 55 Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Connecting to a paired computer (Mac) Compatible OS macOS (version 10.15 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 56 Click [WH-XB910N] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop up menu. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.

  • Page 57: Pairing And Connecting With A Bluetooth Device

    Perform the pairing procedure on the Bluetooth device to search for this headset. [WH-XB910N] will be displayed on the list of detected devices on the screen of the Bluetooth device. Select [WH-XB910N] displayed on the screen of the Bluetooth device for pairing.
  • Page 58 How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 59: Connecting To A Paired Bluetooth Device

    The operation above is an example. For more details, refer to the operating instructions supplied with the Bluetooth device. Note When connecting, [WH-XB910N], [LE_WH-XB910N], or both may be displayed on the connecting device. When both or [WH- XB910N] is displayed, select [WH-XB910N]; when [LE_WH-XB910N] is displayed, select [LE_WH-XB910N].
  • Page 60 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 61 Connecting the headset to 2 devices simultaneously (multipoint connection) When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, the headset can connect to 2 devices via Bluetooth connections simultaneously, allowing you to do the following.
  • Page 62 If you finish the call on the first device, the ring tone from the second device will be heard via the headset. Note When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, LDAC cannot be used. The codec is automatically switched to the connection by AAC or SBC.

  • Page 63: Using The Supplied Headphone Cable

    The NC/AMB (noise canceling/Ambient Sound Mode) button cannot be used when the headset is turned off. Related Topic Using the noise canceling function Listening to ambient sound during music playback (Ambient Sound Mode) Listening to ambient sound quickly (Quick Attention Mode) 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 64 Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection.
  • Page 65 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) Using the noise canceling function 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 66: Controlling The Audio Device (Bluetooth Connection)

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
  • Page 67 The available functions may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed. 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 68: Disconnecting Bluetooth Connection (After Use)

    Turn off the headset. You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 69 Ambient Sound Mode may not perform properly, or a beeping sound (feedback) may occur. If any of this is the case, remove your hands, etc. from the left and right microphones. A: Microphones (left, right) Related Topic Using the noise canceling function 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 70: Using The Noise Canceling Function

    You can also change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app. You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you press the NC/AMB button.
  • Page 71 About the voice guidance Turning on the headset What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with the “Sony | Headphones Connect” app 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 72: Listening To Ambient Sound During Music Playback (Ambient Sound Mode)

    Ambient Sound Mode even when the headset is connected to other devices which do not have the “Sony | Headphones Connect” app installed. You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you press the NC/AMB button.
  • Page 73 If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. Related Topic About the voice guidance Using the noise canceling function What you can do with the “Sony | Headphones Connect” app 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 74: Listening To Ambient Sound Quickly (Quick Attention Mode)

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Listening to ambient sound quickly (Quick Attention Mode) This function turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc.
  • Page 75 Quick Attention Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic. If the headset is not worn properly, the Quick Attention Mode may not work correctly. Wear the headset properly. 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 76 The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality mode: Prioritizes the sound quality (default).

  • Page 77: Supported Codecs

    AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC. LDAC LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a Bluetooth connection.
  • Page 78 Sound sources compressed by streaming playback, MP3, Bluetooth transmission codec, etc. are played with natural and expansive sound. The DSEE function can be set up on the “Sony | Headphones Connect” app, and is only available when connected to the headset via Bluetooth connection.

  • Page 79: Receiving A Call

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 80 Decrease the volume: Swipe down repeatedly until the volume reaches the desired level. Change the volume continuously: Swipe up or down and hold. Release at the desired volume level. When the volume reaches the maximum or minimum, an alarm sounds. When you finish your phone call, tap the touch sensor control panel twice quickly (with an interval of about 0.3 seconds) to end the call.
  • Page 81 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 82: Making A Call

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 83 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 84: Functions For A Phone Call

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone.
  • Page 85 During call Tap the touch sensor control panel twice quickly to finish a call. Related Topic Receiving a call Making a call 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 86 Names may vary according to the computer or the video calling application you are using. Hint When the settings of the video calling application cannot be checked or calling connections [Headset (WH-XB910N Hands-Free)] cannot be selected, select [Headset (WH-XB910N Hands-Free)] on the settings of your computer to make connections. See “Connecting to a paired computer (Windows...
  • Page 87 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 88 Turn off the headset. You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 89 Compatible smartphones Smartphones installed with Android 6.0 or later (The latest version of the Google app is required.) Open the “Sony | Headphones Connect” app, and set the touch sensor control panel as the Google Assistant feature. When using the Google Assistant for the first time, open the Google Assistant app and touch [Finish headphones setup] on the Conversation View, and follow the on-screen instructions to complete initial settings for the Google Assistant.
  • Page 90 Check or update the software version of the headset with the “Sony | Headphones Connect” app. When the Google Assistant is not available for reasons such as not being connected to the network, the voice guidance “The Google Assistant is not connected” is heard.
  • Page 91 Touch the [More] icon in the lower right corner of the Amazon Alexa app screen, and touch [Add a Device]. On the [Which device would you like to set up?] screen, select [Headphones]. From [AVAILABLE DEVICES] on the [Select your device] screen, select [WH-XB910N].
  • Page 92 On the [Set up Alexa on your WH-XB910N] screen, touch [CONTINUE]. If the [This will override the current voice assistant on this accessory] screen appears, touch [CONTINUE]. On the [Setup Complete] screen, touch [DONE]. When the initial settings are complete, the function of the touch sensor control panel is changed to Amazon Alexa.
  • Page 93 If there is no voice, it will be automatically canceled. To set the wake word, enable [Activate Voice Assistant with your Voice] with the “Sony | Headphones Connect” app. For details on Amazon Alexa and its capability, refer to the following website: https://www.amazon.com/b?node=16067214011...
  • Page 94 Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. Set the assist and voice input selection to the Google app.
  • Page 95 The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 96: Using The Voice Assist Function (Siri)

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on.
  • Page 97 In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Siri may not be activated depending on specifications of the smartphone or application version. 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 98 For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app differs depending on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing the “Sony | Headphones Connect”...
  • Page 99 Connecting the headset to 2 devices simultaneously (multipoint connection) 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 100 WH-XB910N Installing the “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 101 WH-XB910N Accessing support information from the “Sony | Headphones Connect” app You can access the latest support information from the “Sony | Headphones Connect” app. Select [Help] on the “Sony | Headphones Connect” app screen. The [Headphones Connect Help] screen appears and support information is displayed.
  • Page 102 WH-XB910N How to keep the software up-to-date (for comfortable use of the headset) Install the latest headset software using the “Sony | Headphones Connect” app to enjoy new functions or to resolve a certain number of issues with the headset.

  • Page 103: Other Notes

    Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.
  • Page 104 The headset is not waterproof. If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.

  • Page 105: License Notice

    Notes on the License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 106 The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The LDAC name and logo are trademarks of Sony Corporation. USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum.

  • Page 107: Customer Support Websites

    Wireless Noise Canceling Stereo Headset WH-XB910N Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 108: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 109 Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic Charging the headset Checking the remaining battery charge Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 110: Charging Cannot Be Done

    Efficient charging may not be possible beyond this range. Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic Charging the headset Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 111: Charging Time Is Too Long

    Efficient charging may not be possible beyond this range. Restart the computer and try the USB connection procedure again in cases other than those stated above. Related Topic Charging the headset Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 112 It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. If the problem persists, consult your nearest Sony dealer.
  • Page 113 There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Restart the computer and try the USB connection procedure again in cases other than those stated above. Related Topic Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 114 (OS 8.1 or later) can display the remaining battery charge. Check that the smartphone is connected with HFP. If the smartphone is not connected with HFP, the remaining battery charge will not be correctly displayed. Related Topic Checking the remaining battery charge 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 115 How to make a wireless connection to Bluetooth devices Using the supplied headphone cable Listening to music from a device via Bluetooth connection Making a video call on your computer Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 116: Low Sound Level

    Related Topic Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 117: Low Sound Quality

    When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, LDAC cannot be used. If you want to use LDAC for music playback, turn [Connect to 2 devices simultaneously] off.
  • Page 118 When this setting is changed, music may pause momentarily. This is not a malfunction. Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic About the sound quality mode Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 119 With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.

  • Page 120: Pairing Cannot Be Done

    Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 121: Unable To Make A Bluetooth Connection

    Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 122: The Headset Does Not Operate Properly

    Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset. Related Topic Wearing the headset Resetting the headset Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...
  • Page 123 When you use the video calling application, open the settings (*) of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WH-XB910N Hands-Free)](**). When the settings of the video calling application cannot be checked or calling connections [Headset (WH-XB910N Hands-Free)] cannot be selected, select [Headset (WH-XB910N Hands-Free)] on the settings of your computer to make connections.
  • Page 124 Check that the touch sensor control panel setting is enabled with the “Sony | Headphones Connect” app. When connected with the computer, depending on the computer application you are using, you may not be able to operate with...
  • Page 125 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 126: Resetting The Headset

    The device registration (pairing) information and other settings are retained. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 5-031-015-11(2) Copyright 2021 Sony Corporation...

  • Page 127: Initializing The Headset To Restore Factory Settings

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Related Topic...

  • Page 128: Specifications

    Help Guide Wireless Noise Canceling Stereo Headset WH-XB910N Specifications Headset Power source: DC 3.85 V: Built-in lithium-ion rechargeable battery DC 5 V: When charged using USB Operating temperature: 0 °C to 40 °C (32 °F to 104 °F) Charging time: Approx.
  • Page 129 SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5s, iPod touch (7th generation), iPod touch (6th generation) (As of July 2021) Note Charging and usage hours may be different depending on the conditions of use. 5-031-015-11(2) Copyright 2021 Sony Corporation...

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