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Summary of Contents for NEC MLC
- Page 1 Softphone Multi Line Client...
- Page 2 Topics • Softphone Launch activation & setup • Headset setup • Call forward business rules • Outbound calling Enter call number – • Incoming calls Incoming calls – • Call history • Voicemail setup and use...
- Page 3 MLC Softphone Activation Multi Line Client (MLC) is the softphone client Once started Select “Activate” ©2019 NEC Australia Pty Ltd Commercial in Confidence...
- Page 4 MLC Activation Code Enter activation code as given to you via the telephony team Successful activation Next, Click “yes” to update settings ©2019 NEC Australia Pty Ltd Commercial in Confidence...
- Page 5 MLC Login Enter extension number and extension password and press save Extension ready to be setup ©2019 NEC Australia Pty Ltd Commercial in Confidence...
- Page 6 5.Left click on Set as Default Device 2.Right Click on the Speaker icon 6.Press OK 3.Left click on Playback Devices 7.Headset is now setup. This is a one time setup for your headset ©2019 NEC Australia Pty Ltd Commercial in Confidence...
- Page 7 MLC Headset setup - continued 1.The Mic button needs to be to ensure the Microphone on your headset works 2.To mute your call so the caller can not hear you press the Mic button, the red light turns off, the caller will not be able to hear you.
- Page 8 When you press the AUDIO SETTINGS button you get the following window. This allows you to select one audio device for ring tone, usually your laptop speakers and a different device for Audio ( speech) ©2019 NEC Australia Pty Ltd Commercial in Confidence...
- Page 9 It is charged via the wired USB connection. The Headset can be used in a wired mode or Bluetooth mode. All incoming calls will ring via the headset ©2019 NEC Australia Pty Ltd Commercial in Confidence...
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Page 10: Voicemail Setup
2. Your default password is 0000 3. You will be requested to select a new password (from 4 to 16 characters) 4. Follow the instructions on the phone 5. Once complete your voicemail is setup ©2019 NEC Australia Pty Ltd Commercial in Confidence... - Page 11 MLC Call Forward – All Calls 1.Press the Speaker button to get dial tone 2.Press the CF-AllCalls button 3.Enter the number you wish to forward all. E.g. Mobile 00401 123 456. You will need to ensure you place a “0”...
- Page 12 MLC Call Forward – No Answer 1. Press the Speaker button to get dial tone 2. Press the CF-NoAnswer button 3. Enter the number you wish to forward all. E.g. Mobile 00401 123 456. You will need to ensure you place a “0”...
- Page 13 MLC Call Forward – Busy Line 1. Press the Speaker button to get dial tone 2. Press the CF-BusyLine button 3. Enter the number you wish to forward all. E.g. Mobile 00401 123 456. You will need to ensure you place a “0”...
- Page 14 MLC Making a Call 1. Press the digits on the MLC softphone and press Speaker to make the call For an external department call please place a “0” in front of the number 2. To hang up the call press Speaker again ©2019 NEC Australia Pty Ltd...
- Page 15 MLC Receiving a Call 1. Lights will flash on the MLC and a ringing tone will come through the headset 2. The calling number will be displayed on the screen 3. To answer the call, press the Answer button 4. To complete the call either wait for the...
- Page 16 4. To add the number to contacts, press the number you require and press the Add to Contacts icon. Follow the on screen prompts and press save. ©2019 NEC Australia Pty Ltd Commercial in Confidence...
- Page 17 Voicemail DJCS staff to dial the vmail pilot number to access their voicemail. ©2019 NEC Australia Pty Ltd Commercial in Confidence...