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Brother HS-5000 User Manual
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Brother HS-5000 User Manual

Brother HS-5000 User Manual

Color printer
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English: CS-5xxx User's Guide, Preliminary (TOC)
Please read this manual thoroughly before using the printer.
Brother Color Printer
HS-5000/5300
User's Guide
Keep this manual in a convenient place for quick and easy reference at all times.

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Summary of Contents for Brother HS-5000

  • Page 1 English: CS-5xxx User’s Guide, Preliminary (TOC) Please read this manual thoroughly before using the printer. Brother Color Printer HS-5000/5300 User’s Guide Keep this manual in a convenient place for quick and easy reference at all times.
  • Page 2 When shipping the printer, re-pack it after waiting 30 minutes with the power off which will allow the printer to cool down and the ink to solidify. Moving the printer with ink melted will cause severe damage to the Printer and will VOID THE WARRANTY.
  • Page 3 Brother products. This is available 24 hours a day, 7 days a week. You can use the system to send the information to any fax machine, not just the one you are calling from.
  • Page 4 English: CS-5zxx User’s Guide, Preliminary (TOC) USER’S GUIDE UD4653001 Printed in Japan...
  • Page 5 Brother products. This is available 24 hours a day, 7 days a week. You can use the system to send the information to any fax machine, not just the one you are calling from.

  • Page 6: Compilation And Publication Notice

    Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product’s descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.

  • Page 7: To Use The Printer Safely

    To Use the Printer Safely Warning After you have just used the printer, some internal parts of the printer are extremely hot. Do not open the inside cover unnecessarily and never touch the shaded parts (Quench Platen, Platen, and Print Head) shown in the following illustration.

  • Page 8: Table Of Contents

    SYSTEM REQUIREMENTS FEATURES OPERATING AND STORAGE ENVIRONMENT POWER SUPPLY ENVIRONMENT CHAPTER 2 PAPER HANDLING PAPER SPECIFICATIONS ABOUT BROTHER SPECIAL PAPERS ABOUT BROTHER SPECIAL TRANSPARENCIES SHEET FEEDER ADJUST THE HEAD GAP BY PAPER THICKNESS OADING THE PAPER MANUAL FEED SLOT OUTPUT TRAY...
  • Page 9 ALARM INDICATIONS AT A GLANCE OPERATOR CALLS SERVICE CALLS PRINT QUALITY PROBLEMS PAPER JAMS Q & A SETTING UP THE PRINTER HARDWARE SETTING UP THE PRINTER FOR WINDOWS SETTING UP THE PRINTER FOR DOS PAPER HANDLING PRINTING PRINT QUALITY CHAPTER 8 APPENDIX PRINTER SPECIFICATIONS...
  • Page 10 A shielded interface cable should be used in order to ensure compliance with the limits for a Class B digital device. Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s authority to operate the equipment.
  • Page 11 Disconnect device This printer must be installed near a power outlet, which is easily accessible. In case of emergencies, you must disconnect the power cord from the outlet in order to shut off power completely. Geräuschemission / Acoustic Noise Emission (For Germany Only) Lpa <...
  • Page 12 IMPORTANT (For U.K. only) If the power cord supplied with this printer is not suitable for your electrical outlet, remove the plug from the mains cord and fit an appropriate three pin plug. If the replacement plug is intended to take a fuse then fit the same fuse as the original.

  • Page 13: Chapter 1 Introduction

    You have two guidebooks for this printer. Read each guidebook in the following order: 1. Read the Quick Setup Guide to set up your printer and connect it to your computer. It also contains information on how to set up your computer for your printer by installing the printer driver and fonts.

  • Page 14: About Your Printer

    English: HS3 User’s Guide, Chapter 2 USER’S GUIDE ABOUT YOUR PRINTER Printer Overview Second Sheet Feeder (HS-5300 only) Sheet Feeder Ink Reservoir Cover Power Button 1–2 Manual Feed Slot Paper Guide Top Cover Output Tray Fig. 1-1 Front View MIO Slot Fig.

  • Page 15: System Requirements

    Color Matching The Brother original color matching system which is included in the printer driver enables color matching between the monitor and printer and it offers control of various color effects. It helps you to get fine color outputs. This printer also supports the Windows 95/98 Image Color Matching (ICM) system.

  • Page 16: Operating And Storage Environment

    Because the ink on printouts might flake off when rubbed or the print might appear to be a lighter color if you use the printer out of this range, for optimum print quality use the printer within the shaded range shown in the following diagram.
  • Page 17 English: CS User’s Guide, Chapter 1 CHAPTER 1 INTRODUCTION Do not place the printer where it is exposed to direct sunlight. Use a blind or a heavy curtain to protect the printer from direct sunlight when the printer is unavoidably set up near a window.

  • Page 19: Chapter 2 Paper Handling

    English: HS3 User’s Guide, Chapter 2 Chapter 2 PAPER HANDLING PAPER SPECIFICATIONS The printer can handle paper that has the following specifications. Feeder Manual Feed First sheet feeder Second sheet feeder (HS-5300 only) Caliper Moisture Smoothness Remarks We recommend you to use these types of paper for plain paper as follows;...
  • Page 20 When using media with holes, such as pre-punched organizer sheets, be careful not to print on the hole. The inside of the printer will be stained with ink and it may damage the printer. Before using any paper, make sure that it is not curled. Feeding curled paper can cause paper jams and misfeeds.
  • Page 21 25.4 mm for envelopes for optimum print quality. However, if a file you want to print does not match the printable area, you might need to select Recommended Paper in the printer driver (Refer to Chapter 3) and adjust the page margins in your software to match the printable area.

  • Page 22: About Brother Special Papers

    USER’S GUIDE ABOUT BROTHER SPECIAL PAPERS About Brother Special Transparencies Be sure to use Brother special transparencies to avoid jamming problems. The following transparencies are manufactured especially for this printer. Brother special transparencies (letter size) Brother special transparencies (A4 size) Select the ‘Envelope and Transparency’...

  • Page 23: Sheet Feeder

    English: HS3 User’s Guide, Chapter 2 SHEET FEEDER The printer has a sheet feeder that can feed plain paper, envelopes and transparencies. The HS-5300 has two sheet feeders, the second one can feed plain paper only. Adjust the head gap for paper thickness.

  • Page 24: Loading Paper Into The Feeder

    When you load envelopes in the feeder, make sure they are inserte direction shown below. The Stamp corner at the lower right hand corner of the envelope should face the front of the printer. The first feeder can hold up to 10 sheets of envelopes and you can load an envelope sheet by sheet into a manual feed slot.
  • Page 25 You have to load paper and push the FF/Cont button to cancel the alarm and continue printing. If paper jams in the printer, the Alarm and Paper LEDs also blink. In that case, clear it referring to “PAPER JAMS” in Chapter 7.

  • Page 26: Manual Feed Slot

    When you want to load one sheet of paper manually: You do not need to choose manual feed in the printer driver. Place the side of the paper you wish to print on face up into the manual feed slot. Align the paper to the center of the manual feed slot, and be sure to insert it fully.

  • Page 27: Output Tray

    English: HS3 User’s Guide, Chapter 2 OUTPUT TRAY The printer ejects paper with the printed surface face up into the output tray at the front of the printer. Follow these steps to set the output tray: 1. Pull the tray out from the bottom of the printer.
  • Page 28 English: HS3 User’s Guide, Chapter 2 USER’S GUIDE 2–10...

  • Page 29: Chapter 3 Printer Driver

    English: HS3 User’s Guide, Chapter 2 Chapter 3 PRINTER DRIVER The HS-5000/5300 printer driver has three settings tabs from which you can select your printing settings for optimum print quality. The three tabs are for Paper, Quality/Color and Control/Maintenance. You can use this printer with all your Windows 3.1/95/98/NT 4.0 applications.

  • Page 30: Paper

    Media Selection Select the media to print on in the Paper Size section. The printer changes the way it places dots depending on the selected media type. To get good print output, make sure you select the correct media type.

  • Page 31: Paper Source

    Copy/Page Order Collate of a 3 page document, the printer prints Page 1, Page 2, Page 3, then Page 1, Page 2, Page 3 in order. In multiple page jobs that are uncollated, for example, for 2 copies of a 3 page document, the printer prints Page1, Page1, Page 2, Page 2, Page 3, Page 3 in order.

  • Page 32: Quality And Color

    English: HS3 User’s Guide, Chapter 2 USER’S GUIDE QUALITY AND COLOR This tab allows you to set up print quality, media, color and document type you want to print. Quality Normal print quality with reasonable print speed. This mode is the default setting. Fine images such as photographs.

  • Page 33: Color Control

    When this is set to OFF, the printer driver will do the color adjustment. Document Type The printer driver will select the most suitable color matching method depending on your document type.

  • Page 34: Control And Maintenance

    Adjustment and Power Save. Show Printer Status The number of printed pa1axges and the status of the printer would be shown in this mode, when using the parallel port. To see them you need to restart your PC after selecting this option.

  • Page 35: Power Save Mode

    In this mode setting box, you can set the time-out value from 3 to 99 minutes. Maintenance Enter this mode by clicking a menu button and the printer starts head cleaning or printng the test page. Color Adjustment If you want to get the closest color match to your monitor on the printouts, calibrate the printer for your monitor by clicking this button.

  • Page 37: Chapter 4 Control Panel

    English: CS3 User’s Guide, Chapter 4 Chapter 4 CONTROL PANEL LEDS AND BUTTONS Power LED The Power LED indicates whether the printer is turned ON or OFF. Ready LED The Ready LED indicates the current status of the printer. Blinking This LED blinks with the Alarm LED to indicate a paper error.

  • Page 38: Data Led

    Maintenance cassette error. See “Maintenance paper” in Chapter 6 and “Operator Calls” in Chapter 7. Alarm LED The Alarm LED blinks to indicate a printer error such as cover open, memory full or interface error etc. Also, the following combination of LEDs indicate errors.

  • Page 39: Online Button

    If the Data LED is on, pressing the FF/Cont button prints any data remaining in the printer after turning the printer off-line. When you select manual feed in your application, the printer alerts you to load paper in the manual feed slot by blinking the Manual LED. Press this button to start feeding the paper.

  • Page 40: Shift + Test Button

    USER’S GUIDE Shift + Test Button Set the printer to off-line by pushing the Online Button first. Pressing the Test button while holding down the Shift button starts the test print. Check the printed test page and if you find any printing problems, perform the print head cleaning as described below.

  • Page 41: Test Print Mode

    1. Keep the Online button depressed until all four LEDs light. Then, release the button. The printer enters test print mode. The Alarm LED blinks to indicate that the first choice, Print Config, is selected. See the table below. 2. Press the Online button to select another test.

  • Page 42: Reset And Hex Dump Print Mode

    1. Keep the FF/Cont button depressed until all four LEDs light. Then, release the button. The printer enters the reset/hex dump mode. The Alarm LED blinks to indicate that the first choice, User Reset, is selected. See the table below.

  • Page 43: Other Control Features

    Note The print head cools down in the Power Save mode. When the printer wakes up, the temperature of your room and how long the printer has been in sleep mode affects the warm-up time. You can change the time out for this mode with the supplied printer driver.

  • Page 45: Chapter 5 Options

    1. Turn off the printer and unplug the power cord from the wall socket. Note Be sure to turn off the power to the printer before installing or removing the MIO card. 2. Remove the two screws and cover plate from the MIO interface slot.

  • Page 46: Memory Expansion

    USER’S GUIDE MEMORY EXPANSION Both of the the HS-5000 and HS-5300 have 24Mbytes, 8Mbytes on the board and 16Mbytes in the one of the memroy expansion slots. There are 2 slots for optional memory and the memory can be expanded up to a total of 72 Mbytes.
  • Page 47 English: HS3 User’s Guide, Chapter 5 Installation of SIMMs When you install SIMMs, follow these steps: 1. Turn off the printer and unplug the power cord from the wall socket. Note Be sure to turn the printer off before installing or removing the SIMMs.
  • Page 48 5. Refit the main controller board and secure it with the 5 screws. 6. Plug in the power cord and turn on the printer. If you have installed the SIMMs incorrectly, the printer prints a report to alert you. 5–4...
  • Page 49 With a BR-Script 2 ROM board installed, the automatic emulation switching function will work among PCL5c and BR-Script 2. Caution Although Brother supplies two types of ROM boards, BR-3000 and BR-3000C, this printer supports only the BR-3000C option. You cannot use the BR-3000 option with this printer.

  • Page 51: Chapter 6 Maintenance

    English: HS3 User’s Guide, Chapter 6 Chapter 6 MAINTENANCE REPLACING THE MAINTENANCE PAPER CASSETTE The maintenance paper is used to wipe ink from the print head. This operation will be done automatically as necessary. When the maintenance paper runs out, the Alarm and Filter(Manual) LEDs blink once every 5 seconds.
  • Page 52 Replacing the maintenance paper cassette 1. Remove the first sheet feeder from the printer. 2. Pull the maintenance paper cassette out of the printer. ( If you replace the maintenance paper and cassette together, skip steps 3 - 9. ) Caution Do not put your hands inside the printer.
  • Page 53 English: HS3 User’s Guide, Chapter 6 CHAPTER 6 MAINTENANCE 4. Remove the geared wheel with the old maintenance paper roll from the cassette. Figure 6-4 Remove the geared wheel 5. Pull the wheel out from the old mainteance paper roll. Figure 6-5 Pull the wheel out 6.
  • Page 54 English: HS3 User’s Guide, Chapter 6 USER’S GUIDE 7. Insert the geared wheel into the cardboard core center, ensuring that the cutouts in the cardboard core center locates onto the pegs on the geared wheel. 8 Set the new maintenance paper roll with the wheel into the cassette. 6–4 Fig.
  • Page 55 English: HS3 User’s Guide, Chapter 6 9. Close the cassette. 10. Turn the paper roll shaft on the right hand side of the cassette and ensure that the maintenance paper inside the cassette correctly moves in the direction of the arrow as shown. Fig.
  • Page 56 English: HS3 User’s Guide, Chapter 6 USER’S GUIDE 11. Insert the maintenance cassette into the printer and push it into the printer until it clicks into place and the Alarm and Filter LEDs turn off. Note The life of a maintenance cassette is 5 paper rolls. Replace the cassette with a new one after using 5 paper rolls.

  • Page 57: Adding Ink

    The expected ink life is 460 pages at 5% coverage on letter paper for each ink cartridge ( 3 blocks of ink ). The printer has ink reservoirs for each color and each reservoir can hold 10 blocks of ink. You can see the amount of ink remaining through the ink reservoir cover.
  • Page 58 Do not force the ink holder into the top of the ink reservoir. Note Add ink to the printer by using the ink holder. Do not remove ink blocks from the holder. 4. Push the center of the ink holder. The ink blocks are dropped into the ink reservoir.

  • Page 59: Cleaning The Printer Interior

    Clean Stick Fig. 6-15 Cleaning Kit Clean the printer interior when the platen or rollers are stained by ink due to some problem such as a paper jam. You will need to clean out the spilt ink and remove any small pieces of paper remaining inside the printer.
  • Page 60 English: HS3 User’s Guide, Chapter 6 USER’S GUIDE (3. Open the inside cover.) 4. Dampen the cleaning stick or wipers with the IPA(Isopropyl Alcohol, concentration is 90% or higher) or Denatured Alcohol. 5. Move the print head to the right by hand until you can see the part of the platen and rollers that you want to clean.
  • Page 61 English: HS3 User’s Guide, Chapter 6 CHAPTER 6 MAINTENANCE 6. Wipe up the spilt ink in the printer interior with a cleaning stick or wiper in the shaded area in the figure below. Fig. 6-19 Wiping up the ink 7. Remove any small pieces of paper remaining in the printer interior.
  • Page 62 USER’S GUIDE 8. To clean the rollers, wipe them with a cleaning stick. The rollers can be freed from the printer for cleaning by pulling the holders toward you. Warning NEVER touch the interior of the printer without waiting 30 minutes after power off before commencing cleaning.

  • Page 63: Re-Packing The Printer

    RE-PACKING THE PRINTER Caution Whenever you transport the printer, use the packing materials which are provided with your printer. Also, follow the steps below to re-pack the printer, or the printer may be damaged. Before Re-Packing the printer Before your starting to re-pack the printer, you need to support the print head and head gap lever with the Styrofoam block as shown below.
  • Page 64 1. Pull the maintenance cassette out of the printer. 2. Turn off the power button and unplug the printer from the AC outlet. 3. Wait at least 30 minutes for the printer to cool down. After that, pack the printer as illustrated below.

  • Page 65: Chapter 7 Troubleshooting

    SIMM error Note If the printer does not operate as you expect it to, it is recommended to reset the printer or turn the printer off and then on again. If you still have problems, consult your dealer or our authorized service representative.

  • Page 66: Service Calls

    Quench platen error Encode error LOIS error If you see any of these service call indications, reset the printer in either of the following ways: Reset the printer using the control panel button and try to print again. Turn off and on the power button and then try to print again.

  • Page 67: Print Quality Problems

    Push the Clean button while holding down the Shift button. The printer cleans the surface of the print head. During cleaning, the Online LED is off. Print a test page again after the printer returns to the Online state and check that there are no dots missing.

  • Page 68: Paper Jams

    If the printer does not resume printing, press the FF/Cont button. Warning After you have used the printer, some internal parts of the printer are extremely hot. When you open the inside cover of the printer, NEVER touch the shaded parts shown in the following diagram. After turning the printer Off, wait 30 minutes before attempting to remove the jammed paper.
  • Page 69 Fig. 7-5 Paper Jam in the Feeder If the jammed paper cannot be pulled up, remove the sheet feeder from the printer. Turn the paper release lever forward so that the jammed paper is released. Fig. 7-6 Turning the paper release lever forward...
  • Page 70 Paper Jam at the Output Tray Remove all printouts in the output tray and pull the jammed paper out from the printer gently. Do not pull the paper hard to avoid tearing the jammed paper inside the printer. If the jammed paper cannot be pulled out, remove the output tray as in the following procedure to access the jammed paper.
  • Page 71 CHAPTER 7 TROUBLESHOOTING Paper Jam inside the printer If a torn piece of paper remains inside the printer, first turn the printer off and unplug the power cord from the power outlet. Wait for 30 minutes before attempting to remove the paper because some parts inside the printer are extremely hot immediately after printing.

  • Page 72: Q & A

    English: HS3 User’s Guide, Chapter 7 USER’S GUIDE Q & A This section contains questions and answers for using your printer. If you have encountered a problem, find the question relating to your problem and take the steps recommended to correct the problem.

  • Page 73: Setting Up The Printer For Dos

    This was a common problem with database software and spreadsheet software when not correctly set up. The data has been sent to the printer but the printer did not receive the Page Eject command. Turn the printer offline with the Online button and press the FF/Cont button to eject the page.

  • Page 74: Paper Handling

    You can use plain paper, envelopes and special transparencies. Refer to “Paper Handling” in Chapter Do not load the printouts of this Inkjet printer into other copying machines and ADFs. It may cause paper jams when trying to load the inkjet printed paper through them.

  • Page 75: Printing

    I print them. Warning After you have used the printer, some internal parts of the printer are extremely hot. When you open the inside cover of the printer just after using the printer, NEVER touch the interior of the printer.

  • Page 76: Print Quality

    “Cleaning the Printer Interior” in Chapter 6) When you want to perform interior cleaning, WAIT 30 minutes after turning off the printer before starting the cleaning. Use only Brother Special Transparencies for this printer. Select the appropriate ‘Envelope and Transparency’ position of the head gap lever.
  • Page 77 *If you want to print your Presentation file on transparencies, make sure that you set your media selection of your printer driver to Transparency and adjust the head gap lever to Envelop and Transparency position. For details, please refer to page 2-4.

  • Page 78: Chapter 8 Appendix

    TrueType-compatible soft-fonts for Windows on the supplied disk Windows 3.1/95/98 NT 4.0 driver, supporting Brother Native Compression mode and bi-directional capability PCL5c and PCL5e with standard BR-script Level 2 for option Bi-directional parallel Expandable up to 72 MB with SIMMs (HS-5000/5300) Self-diagnostic program...

  • Page 79: Electrical And Mechanical

    10 to 85% (without condensation) for optimum quality: 30 to 60 % HS-5000 : 490 x 410 x 310 mm (19.3 x 16.2 x 12.2 inches) HS-5300 : 490 x 510 x 310 mm (19.3 x 20 x 12.2 inches) (when the output tray is closed.)

  • Page 80: Parallel Interface Specifications

    English: HS3 User’s Guide, Chapter 7 USER’S GUIDE PARALLEL INTERFACE SPECIFICATIONS Interface Connector Printer Side: Amphenol FCN-685J036-L/X or equivalent Pin Assignment Pin No. DATA STROBE AUTO FEED Note To use bi-directional communication, the interface cable which has the pin connection above should be used.

  • Page 81: Resident Fonts

    Windows 3.1 / 95 / 98 TrueType™ Compatible Fonts: BR Symbol Helsinki, Oblique, Bold, BoldOblique Tennessee Roman, Italic, Bold, BoldItalic W Dingbats Brother Original Fonts: Bermuda Script Germany San Diego US Roman Code 39 UPC-E Interleaved 2 of 5 Codabar...

  • Page 82: Symbol Sets/Character Sets

    ISO Latin 1 (ECMA-94) Note If you want to know what characters are in each symbol/character set, print CHARSETS.PRN file from “Print form” option in Direct Access Menu of the Remote Printer Console Program. 8–18 ISO84 Portuguese ISO85 Spanish PC-8...
  • Page 83 Alarm LED, 4–2, 7–1 —B— BR-Script 2 ROM Board, 5-5 —C— character set, 8–5 Clean button, 4–4,7-3 cleaning kit, 6–9 Cleaning the printer, 6–9 Color Adjustment, 3–7 Color Matching, 1–3, 3–5 Control Panel, 1–2, 4–1 Custom Setting, 3-5, 7-12 —D— Data LED, 4–2 Document Type, 3-5 DOS, 7–9...
  • Page 84 Fonts, 3-6, 4–5 method, 8–1 quality, 8–1 resident font lists, 4–5, 8-4 speed, 8–1 printable area, 2–3 printer driver, 1–3, 3–1 CONTROL AND MAINTENANCE, 3–6 PAPER, 3–2 QUALITY AND COLOR, 3–4 —Q— questions and answers, 7–8 Quick Setup Guide, 1–1 —R—...

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