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Brother MFC-9870 Owner's Manual
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Brother MFC-9870 Owner's Manual

Brother MFC-9870 Owner's Manual

Brother fax machine owner'smanual mfc-9870
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Summary of Contents for Brother MFC-9870

  • Page 1 MFC-9870 ®...
  • Page 2 ID, will only work in the specific country for which this product was produced. If you experience any difficulties when connecting this product, please contact your nearest Brother Office or supplier, as detailed in the warranty documentation for this product.

  • Page 3: Table Of Contents

    Symbols Used In This Manual ... 2 About Fax Machines ... 2 Fax Tones and Handshake ... 2 ECM (Error Correction Mode) ... 3 MFC-9870 Control Panel Overview ... 4 Packing List ... 7 MFC Setup and Connections Choosing a Location ... 8 Caution ...
  • Page 4 T A B L E O F C O N T E N T S Repeating Letters ... 28 Special Characters and Symbols ... 28 Setting the Beeper Volume ... 29 PABX and TRANSFER ... 29 Setting PABX ... 29 Setting the Clock Change ...
  • Page 5 Setup Basic Receiving Operations ... 47 Receive Setting or Changing the Answer Mode ... 48 Setting the Ring Delay ... 48 Fax Detect (with an External Telephone) ... 48 Printing a Reduced Incoming Document ... 49 Reception into Memory ... 49 Setting the Print Density ...
  • Page 6 Installing Brother Software Using a USB Cable ... 86 Software for your MFC-9870 ... 93 Software/Drivers ... 93 Connecting Brother MFC to a PC Using a Parallel Cable ... 94 Installing the Software/Drivers under Windows Installing the Maintenance Utility on MS-DOS How to Use the MFC with Your DOS Application Software ...
  • Page 7 Remote Printer Console Main Program ... 97 Printer Status Monitor Program... 97 Installing the Remote Printer Console ... 97 Running the Remote Printer Console Main Program ... 98 Special Printing Features ... 99 Using the Machine Windows as a Printer Alternate Printer Emulation Support ...
  • Page 8 Cleaning the Scanner ... 133 Cleaning the Printer ... 134 Cleaning the Drum Unit ... 135 Replacing the Toner Cartridge ... 136 Drum Life Considerations for Your Brother Fax Machine ... 140 Replacing the Drum Unit ... 141 Fax Specifications ... 145 Specifications Printer Specifications ...

  • Page 9: Introduction Using This Manual

    O N E Introduction Using This Manual Thank you for purchasing a Brother multifunction center (MFC). This MFC has been designed to be simple to use, with LCD screen prompts to guide you through functions. However, you can use your MFC to its fullest potential by taking a few minutes to read this manual.

  • Page 10: Symbols Used In This Manual

    C H A P T E R O N E Symbols Used In This Manual About Fax Machines If you are a first-time fax machine user, fax operation might seem a little mysterious. You will soon get used to the unusual fax tones on your phone line, and be able to send and receive faxes easily.

  • Page 11: Ecm (Error Correction Mode)

    I N T R O D U C T I O N The fax “handshake” is the time in which the sending machine’s CNG tones and the receiving machines “chirps” overlap. This must be for at least 2 to 4 seconds, so the fax machines can understand how each is sending and receiving the fax.

  • Page 12: Mfc-9870 Control Panel Overview

    C H A P T E R O N E MFC-9870 Control Panel Overview One Touch Keys These 16 keys give you instant access to previously stored phone numbers. Help Press this key whenever you want a quick reference Help List printed. The...
  • Page 13 FF/Cont When the LCD shows REMAINED DATA, you can turn the machine OFFLINE and then press this key to print the data that is in the memory. Also, it clears some operation and machine errors. Print Priority Press this key if you want to print PC data without interruption from incoming faxes.
  • Page 14 C H A P T E R O N E...

  • Page 15: Mfc Setup And Packing List

    C H A P T E R MFC Setup and Connections Packing List Make sure you have the following items: IEEE-1284 Compliant Bi-directioned Cable Power Cord Paper Cassette Whenever you transport the MFC, use the packing materials that came with your MFC and pack the MFC correctly. T W O Drum Unit Assembly (TN 6300)

  • Page 16: Connections Choosing A Location

    C H A P T E R T W O Choosing a Location Place your MFC on a flat, stable surface, such as a desk. Select a place that is free of vibration and shocks. Locate the MFC near a telephone socket and a standard, earthed electrical socket.

  • Page 17: Caution

    If you see MACHINE ERROR AF (or AE), stop operation and contact your Brother dealer for service. M F C S E T U P A N D C O N N E C T I O N S...

  • Page 18: Assembly

    C H A P T E R T W O Assembly Install the Drum Unit Assembly (with Toner Cartridge) Remove the drum unit assembly from its bag, including the toner cartridge, and gently rock it from side to side five or six times. To prevent damage to the drum, do not expose it to light for longer than a few minutes.

  • Page 19: Loading Paper In Multi-Purpose Paper Cassette

    M F C S E T U P A N D C O N N E C T I O N S Insert the drum unit assembly into the machine until it clicks into position. Close the front cover. Loading Paper in Multi-purpose Paper Cassette Pull the paper cassette completely out of the machine.

  • Page 20: Acceptable Paper

    C H A P T E R T W O Slide the paper width and length adjusters to the position for the paper size you are using. Fan the paper well. Load paper in the paper cassette. Press down on the paper to flatten it in all four corners, keeping the paper level below the guide.

  • Page 21: Manual Feed Slot

    M F C S E T U P A N D C O N N E C T I O N S Manual Feed Slot The manual feed slot is above the multi-purpose paper cassette. Load paper or an envelope one at a time. You do not have to remove paper from the paper cassette.

  • Page 22: Setting Up The Machine

    C H A P T E R T W O Setting Up the Machine Follow the instructions below to connect power cord, and telephone line. Connect the power cord. Connect the telephone line cord. Connect one end of the telephone line cord to the socket on the MFC (marked LINE) and the other end to a modular wall socket.

  • Page 23: Multi-Line Connections (Pabxs)

    M F C S E T U P A N D C O N N E C T I O N S Multi-Line Connections (PABXs) Most offices use a central telephone system, or PABX. The MFC will work with most PABX or key systems that allow a two-wire analogue connection.

  • Page 24: Using Extension Telephones

    C H A P T E R T W O Using Extension Telephones It may be that your premises are already wired with parallel extension telephones, or you intend to add extension telephones to your line, in addition to your machine. While the simplest arrangement is straightforward parallel connection, there are some reasons as to why this arrangement will cause unsatisfactory service, the most obvious of which is inadvertent interruption of a facsimile transmission by someone...

  • Page 25: Connecting An External Telephone Answering Device (Tad)

    Connecting an External Telephone Answering Device (TAD) Sequence When you have an external TAD on the same telephone line as the machine, the TAD answers all calls. The MFC “listens” for fax calling (CNG) tones. If it hears them, the MFC takes over the call and receives the fax.

  • Page 26: Outgoing Message (Ogm) Of External Tad

    C H A P T E R T W O Outgoing Message (OGM) of External TAD Timing is important in recording this message. Limit your speaking to 20 seconds. Record 5 seconds of silence at the beginning of your message. (This allows your MFC time to listen for the fax CNG tones of automatic transmissions before they stop.) End your 20-second message by giving your Remote Activation...

  • Page 27: On-Screen User-Friendly Programming

    C H A P T E R On-Screen Programming User-Friendly Programming We have designed your Multi-Function Center with on-screen “Using This programming and a Help key. User-friendly programming helps you take Manual” full advantage of all the functions your MFC has to offer. chap.

  • Page 28: Function Selection Table

    C H A P T E R T H R E E Function Selection Table If you have a basic understanding of how to program your MFC, you can perform most of the programming settings without the Owner’s Manual. To help you understand the function selections, options, and settings that are available, use the Function Selection Table below.
  • Page 29 O N - S C R E E N P R O G R A M M I N G 1. Fax Functions (continued) 2. SETUP RECEIVE (continued) Function Description 6. MEM.RECEIVE Automatically stores any incoming faxes in its memory if it runs out of paper.
  • Page 30 C H A P T E R T H R E E 1. Fax Functions (continued) 4. REMAINING JOBS Function 5. SET QUICK-DIAL Function 1. ONE-TOUCH DIAL Dial numbers stored in memory -- 2. SPEED-DIAL 3. SETUP GROUPS 6. PRINT REPORTS Function 1.

  • Page 31: Printer Functions

    O N - S C R E E N P R O G R A M M I N G 1. Fax Functions (continued) 7. REMOTE FAX OPT Function Description 1. FAX FWD Set your fax machine to forward faxes. 2.
  • Page 32 C H A P T E R T H R E E 2. Printer Functions (continued) 2. RESET PRINTER Function 1. FACTORY RESET 2. HEX DUMP MODE 3. LAN Menu Functions (With optional LAN Board only) For more details, please see the instruction sheet included in the Network (LAN) Board option.

  • Page 33: Initial Getting Started

    C H A P T E R Initial Setup Getting Started Setting the Dialling Mode (Tone/Pulse) Your MFC is initially set to TONE. If you are using a PULSE dial line, you can change the setting to PULSE by following the steps below. Press Menu, 1, 1, 1.

  • Page 34: Setting The Station Id

    C H A P T E R F O U R Enter the last two digits of the year (for example, enter 00 for the year 2000). Press Set. The screen prompts you to enter the month. Enter two digits for the month (for example, enter 09 for September, or 10 for October).
  • Page 35 As an example, your MFC is installed in the United Kingdom, is to be used for both fax and voice calls, and your national telephone number is 0161-444 5555, then you must set the fax and telephone number parts of your station ID as: +44 161-444 5555 Press Menu, 1, 1, 3.

  • Page 36: Entering Text

    C H A P T E R F O U R Entering Text When you are setting certain functions, such as the Station ID, you may need to enter text into the MFC. Most keys on the dial pad have three or four letters printed above them.

  • Page 37: Setting The Beeper Volume

    Setting the Beeper Volume You can set the beeper to LOW, HIGH or OFF. The MFC comes set to LOW. When the beeper is set to LOW or HIGH, the MFC beeps every time you press a key or make an error, and at the end of sending or receiving a fax.

  • Page 38: Setting The Clock Change

    C H A P T E R F O U R Setting the Clock Change You can easily let the MFC’s clock gain or lose one hour by using this feature. Press Menu, 1, 1, 6. The screen displays Press time to lose an hour.

  • Page 39: Setting The Speaker Volume

    Setting the Speaker Volume You can set the volume of the MFC speaker. Press Menu, 1, 0, 6. Press to select your volume setting (OFF, LOW, MED, or HIGH). Press Set when the screen displays your selection. Press Stop to exit. Setting the Ring Volume You can select how loud, or if, the MFC rings.

  • Page 40: Using Memory Security

    C H A P T E R F O U R Using Memory Security You must use a password to switch Memory Security ON and OFF. Setting Up Memory Security for the First Time Press Menu, 1, 0, 3. The screen prompts you to enter the password, and then press Set. Enter a 4-digit number as a password.

  • Page 41: Changing The Memory Security Password

    Changing the Memory Security Password Press Menu, 1, 0, 3. SET SECURITY SELECT { } & SET SET PASSWORD SELECT { } & SET Press to choose SET PASSWORD. Press Set. The screen prompts you to enter the old password. OLD PASSWD:XXXX ENTER &...

  • Page 42: Switching Off Memory Security

    WRONG PASSWORD. After 2 seconds the display will then return to displaying SECURE MODE. You must then start from Step 1 to switch OFF Memory Security. If you forget the Memory Security password, please contact your Brother dealer for service or the help number given with the warranty documentation.

  • Page 43: Setup

    C H A P T E R Setup Send Before You Begin You can send a fax from the ADF (Automatic Document Feeder) or from the glass platten. Sending Faxes Using Multiple Settings When you send a fax you can choose any combination of the available settings: add a cover page and select a comment;...

  • Page 44: Faxing From The Document Feeder

    C H A P T E R F I V E Faxing from the Document Feeder ADF (Automatic Document Feeder) The automatic document feeder (ADF) can hold up to 50 pages, feeding each one individually through the MFC. Use standard (75 g/m when using the ADF.

  • Page 45: Faxing From The Glass Platten

    Faxing from the Glass Platten Scan Fax You can fax pages from a book using the glass platten. Documents are sent from memory; they can be letter or A4 size (21.6 cm x 29.7 cm). To use the glass platten, the ADF must be empty. Lift the document cover.

  • Page 46: Resolution

    C H A P T E R F I V E If memory is full, and you are faxing a single page, it will be sent in real time. Resolution You can use the Resolution key before you send the fax. Press “Multiple Resolution continuously until you see the LEDs change.

  • Page 47: Automatic Transmission

    Automatic Transmission This is the easiest way to send a fax. Insert the document in the feeder or on the glass platten. Enter the fax number using One Touch, Speed Dial, Tel-index or the dial pad. Press Start. Dual Access If the document feeder is empty, you can place a document in the feeder, set temporary settings, dial a number, and begin scanning the fax into memory, even when the MFC is receiving a fax, sending a fax, or...

  • Page 48: Basic Sending Operations

    C H A P T E R F I V E Press 1 if you want to select additional settings. The display returns to the SETUP SEND menu. ––OR–– Press 2 if you have finished choosing settings and go to Step 8. Enter the fax number and press Start.

  • Page 49: Cover Page For Next Fax Only

    Cover Page for Next Fax Only Make sure Station ID is set up (chap. 4). This feature does not work without the Station ID. You can set the MFC to send a cover page with a particular document. This cover page will include the number of pages in your document. Insert the document in the feeder or on the glass platten.

  • Page 50: Using A Printed Cover Page

    C H A P T E R F I V E If you selected ON, the screen displays the cover page comment options. Press Press Set when the screen displays your selection. Press 1 if you want to select additional settings. The display returns to the SETUP SEND menu ––OR––...

  • Page 51: Advanced Sending Operations

    Advanced Sending Operations Overseas Mode Sometimes, when sending a fax to overseas numbers, problems may be experienced. This mode makes the MFC work better for such calls. After you send a fax using this feature, the feature turns itself off. Insert the documens in the feeder or on the glass platten.

  • Page 52: Delayed Batch Transmission

    C H A P T E R F I V E Delayed Batch Transmission Before sending the delayed faxes, your MFC will economize by sorting all the documents in memory by destination and scheduled time. All delayed faxes scheduled at the same tine to the same fax number will be sent as one transmission.

  • Page 53: Setup For Polling Transmit With Secure Code

    SETUP SEND menu ––OR–– Press 2 if you are finished choosing settings and go to Step 7. Press Start. You can use Secure Polling only with another Brother fax machine. Cancelling a Job While Scanning the Document You can cancel a job while you are scanning it into memory by pressing Stop.

  • Page 54: Cancelling A Scheduled Job In Memory

    C H A P T E R F I V E Cancelling a Scheduled Job in Memory You can cancel tasks you’ve scheduled, such as Delayed Fax, Delayed Polling Receive or Polling Transmit. If the MFC is idle, Press Menu, 1, 4. Any waiting jobs appear on the display.

  • Page 55: Setup

    C H A P T E R Setup Receive Basic Receiving Operations Mode MANUAL EXT.TEL/TAD If you connect an external Use this mode if you S I X How it works Wf2^ to use it You control the phone line Use this mode when you and must answer every are using a computer call yourself by using...

  • Page 56: Setting Or Changing The Answer Mode

    C H A P T E R S I X Setting or Changing the Answer Mode Press Menu, 1, 2, 1. Press and press Set. Press Stop to exit. Setting the Ring Delay “Operation from an The Ring Delay setting determines the number of times the MFC rings External or before it answers in FAX mode.

  • Page 57: Printing A Reduced Incoming Document

    If you’ve set the feature to ON, but your MFC doesn’t automatically connect a fax call when you lift an external or extension phone handset, 5 1. press Printing a Reduced Incoming Document You can always reduce the size of an incoming fax to a fixed percentage with your MFC.

  • Page 58: Setting The Print Density

    C H A P T E R S I X If the MEMORY RECEPTION function is OFF at this time… The current fax reception will continue, with the remaining page(s) being stored in memory, subject to available memory. Subsequent incoming fax calls will not be automatically answered until fresh paper is put in the paper cassette.

  • Page 59: Lower Tray (With Optional Cassette Only)

    Lower Tray (With Optional Cassette Only) You can set the machine to recognize the optional lower tray. When Lower Tray is set to ON, you can set which cassette you want to use for printing. After setting up for the optional paper tray, Press Menu, 1, 0, 4. Press Press Set.

  • Page 60: Changing Remote Codes

    C H A P T E R S I X Changing Remote Codes Remote Codes might not work with some telephone systems. The preset Activation Code is If you are always disconnected when accessing your external TAD remotely, try changing the Activation Code from To change Remote Codes Press Menu, 1, 2, 4.

  • Page 61: Bt Call Sign (For U.k. Only)

    BT Call Sign (For U.K. Only) This machine feature lets you use the BT Call Sign subscriber service which allows you to have at least two separate telephone numbers on one phone line. Each phone number has its own distinctive ringing pattern, so you know which phone number is ringing.

  • Page 62: Polling

    Secure Polling is a way to keep your documents and others’ from falling into the wrong hands while the MFC are set up for polling. You can use Secure Polling only with another Brother fax machine. Your four-digit ID number must be entered on the fax machine that polls for your documents.

  • Page 63: Setup For Polling Receive With Secure Code

    Setup for Polling Receive with Secure Code You need to make sure you are using the same ID number as the other party. Press Menu, 1, 2, 8. The screen displays POLLING:STANDARD SELECT { } & SET Press to choose SECURE. Press Set.

  • Page 64: Sequential Polling

    C H A P T E R S I X Enter the fax number (you can use One Touch or Speed Dial, or dial manually). Press Start. The MFC makes the polling call at the time you entered. You can set up only one Delayed Polling. Sequential Polling Your MFC can request documents from several fax units in a single operation.

  • Page 65: Setting Pc Interface Mode

    Setting PC Interface Mode If you connect your MFC to your PC, you can receive faxes into your PC. After completing all setup for Multi-Function Link Unimessage Pro for Fax, you can select PC Interface Mode (ON/OFF) for routing incoming faxes. Press Menu, 1, 2, 0.
  • Page 66 C H A P T E R S I X...

  • Page 67: Quick-Dial Storing Numbers For Easy Dialling

    C H A P T E R Quick-Dial Numbers and Dialling Options Storing Numbers for Easy Dialling You can set up your MFC to do three types of easy dialling: One Touch, Speed Dial and Groups for Broadcasting of faxes. Storing One Touch Dial Numbers You can store 32 fax/phone numbers that you can dial by pressing one key.

  • Page 68: Storing Speed Dial Numbers

    C H A P T E R S E V E N Press Set. The screen prompts you to select the type of number this is. Use Press Set. Return to Step 2 to store another One Touch Dial number —OR— Press Stop to exit.

  • Page 69: Changing One Touch And Speed Dial Numbers

    One Touch Dial key. Finally, you can have up to 6 small Groups, or you can assign up to 131 numbers to one large Group. “Storing Speed Dial Numbers” in this chapter a fax number a telephone (voice) number both a fax and telephone number *01:BROTHER 1.CHANGE 2.QUIT to position the cursor...
  • Page 70 C H A P T E R S E V E N You can include up to 32 One Touch locations, or up to 100 Speed Dial locations. If you broadcast to more than the maximum locations available, you will be unable to set up transmissions using Dual Access and the Timer.

  • Page 71: Dialling Options

    Q U I C K - D I A L N U M B E R S A N D D I A L L I N G O P T I O N S Dialling Options When you dial an auto dial number, the screen displays the name you’ve stored, or, if you haven’t stored a name, the fax number you’ve stored.

  • Page 72: Fax Redial

    C H A P T E R S E V E N Fax Redial If you’re sending a fax manually and the line is busy, you can retry the number by pressing Redial/Pause. Press Redial/Pause. Press Start. If you’re sending a fax automatically (Using the ADF) and the line is busy, the machine will redial automatically up to 4 (3 times for Ireland) times at 2 minute intervals.

  • Page 73: Broadcasting

    Q U I C K - D I A L N U M B E R S A N D D I A L L I N G O P T I O N S Broadcasting Broadcasting is automatically sending the same fax message to multiple fax numbers.
  • Page 74 C H A P T E R S E V E N...

  • Page 75: Remote Fax Setting Fax Storage

    C H A P T E R Remote Fax Options Setting Fax Storage If you set Fax Storage to ON, you will be able to retrieve fax messages from another location, using Fax Forwarding or Remote Retrieval functions. The screen will indicate when you have a fax stored in memory.

  • Page 76: Options Fax Forwarding

    C H A P T E R E I G H T Fax Forwarding You cannot use Fax Forwarding when “Fax Storage” is set to OFF. Programming a Fax Forwarding Number When Fax Forwarding is set to ON and your fax machine has finished “Changing receiving a fax in memory, it dials the fax number you’ve programmed, the Fax...

  • Page 77: Remote Retrieval

    Remote Retrieval Using Your Remote Access Code To receive faxes at your location, you must call from a fax machine using touch tone. For convenience, you can retrieve faxes from a touch tone phone by having them sent to a fax machine. For example, if your hotel room does not have a fax machine, you can enter the number of the fax machine at the hotel’s Front Desk.

  • Page 78: Change Fax Forwarding Setting

    C H A P T E R E I G H T Change Fax Forwarding Setting Press 9 5 then to Turn Fax Forwarding OFF––Press 1. Turn Fax Forwarding ON––Press 2. Program Fax Forward Number––Press 4. Automatically, the machine Turn Fax Storage ON––Press 6. Turn Fax Storage OFF––Press 7.

  • Page 79: Retrieving The Memory Status List

    Retrieving the Memory Status List You can retrieve the Memory Status List from a remote fax machine to see if you have any fax messages. Dial your fax machine’s number. When your MFC answers, immediately enter your Remote Access Code (The factory setting is 1 5 9 ). When you hear two short beeps, use the dial pad to press 9 6 1.

  • Page 80: Changing The Fax Forwarding Number

    C H A P T E R E I G H T Changing the Fax Forwarding Number You can change the default setting of your fax forwarding number from a remote fax machine. Dial your fax machine’s number. When your MFC answers, immediately enter your Remote Access Code (The factory setting is 1 5 9 ).

  • Page 81: Printing Reports

    C H A P T E R Printing Reports MFC Settings and Journal You can print the following lists and reports: 1.XMIT REPORT 2.JOURNAL 3.QUICK-DIAL 4.TEL.INDEX 5.SYSTEM SETUP 6.MEMORY STATUS 7.ORDER FORM N I N E Choose if Transmission Verification Report is printed after all Faxes are sent.

  • Page 82: To Print A Report

    C H A P T E R N I N E To Print a Report Press Menu, 1, 6. Enter the number (see list above) of the report you want to print. For example, press 4 to print the TEL.INDEX. For printing a journal press 2, then press Set.

  • Page 83: Journal Period

    Order Form If your machine is set to ON, you can print an accessories order form to your Brother dealer for service when you need to replace the drum or toner. During the screen displays CHANGE TONER or CHANGE DRUM SOON, when you press Start, your machine prints an accessories order from.
  • Page 84 C H A P T E R N I N E...

  • Page 85: Making Copies Using Your Machine As A Copier

    C H A P T E R Making Copies Using Your Machine as a Copier You can use your machine as a copy machine, making up to 99 copies at a time. Basic Copy Operations Copying One Page Insert the document in the feeder, or on the glass platten. Press Copy, then wait five seconds —OR—...

  • Page 86: Stacking Multiple Copies (Using The Adf)

    C H A P T E R T E N Stacking Multiple Copies (Using the ADF) Unless you select SORT, multiple copies will be stacked (all copies of “If You Get a page 1, then all copies of page 2, etc.). Memory Full Insert the document face up in the feeder.

  • Page 87: If You Get A Memory Full Message

    Using the document guide on the left, center the document face down on the glass platten. Press Copy. As needed, use the Copy keys to change the Contrast, Document Type, and Enlarge/Reduce settings. Using the dial pad, enter the number of copies you want (up to 99). Wait five seconds—OR—Press Copy again.

  • Page 88: Copy Options - Temporary Settings

    C H A P T E R T E N Copy Options – Temporary Settings You can choose the copy quality by using the Copy keys: Contrast, Document Type, Enlarge/Reduce, and Option. These settings are temporary, and the MFC returns to its default settings when you finish copying.

  • Page 89: Making Enlarged Or Reduced Copies

    Making Enlarged or Reduced Copies Insert the document in the feeder, or on the glass platten. Press Enlarge/Reduce. The screen displays ELG/RDC:100% SELECT { } & SET Press to choose an enlargement or reduction ratio. You can reduce to AUTO, 93%, 87%, 75%, 50%, or 25% of the original size —OR—...

  • Page 90: 2In1

    C H A P T E R T E N 2in1 Poster You can create a poster size copy of a photograph. AUTO reduction ratio cannot be used if you are copying onto paper that is not the same size as the original. For the 2in1 and 4in1 copy options, you must use a pre-set ratio.

  • Page 91: Setting Up The Using Brother Mfc With Your Pc

    Computer to Work Together Using Brother MFC with Your PC The MFC-9870 is a 5 in 1 multi-function center. Installing the Multi-Function Link the included CD-ROM enables you to use your MFC as a printer and a scanner and to send and receive fax with Windows E L E V E N ®...

  • Page 92: Before You Install Multi-Function Link

    If you have a USB cable (For Windows USB Cable to Connect Brother MFC to a PC” in this chapter. If you don’t have a USB cable, see “Connecting Brother MFC to PC Using Parallel Cable” in this chapter. Computer Requirements...

  • Page 93: Using A Usb Cable To Connect Brother Mfc To A Pc (Using Windows 98 Only)

    (Using Windows Please find your Windows A USB cable is not included with your Brother machine. Before you can set up the USB interface, you must purchase a standard USB cable. Or, if you prefer to set up the parallel cable, please see “Connecting Brother MFC to PC Using Parallel Cable”.

  • Page 94: Installing Brother Software Using A Usb Cable

    C H A P T E R E L E V E N When the Add New Hardware Wizard screen appears, click Next. Select [Recommended] and click Next. Installing Brother Software Using a USB Cable Insert the MFL Unimessage Pro CD-ROM into your CD-ROM drive.
  • Page 95 S E T T I N G U P T H E M A C H I N E A N D C O M P U T E R T O W O R K T O G E T H E R Double-click on the CD icon and click on the Win98usb folder, then click OK.
  • Page 96 C H A P T E R E L E V E N Confirm the choice is Brother MFC USB Composite Device and click Next. When the Insert Disk Wizard appears, remove the MFL CD-ROM and insert your Windows 98 CD-ROM (to get the Windows standard driver) and click OK.
  • Page 97 S E T T I N G U P T H E M A C H I N E A N D C O M P U T E R T O W O R K T O G E T H E R After the MFC USB Composite Device is installed and the Add New Hardware Wizard reappears, click Next.
  • Page 98 C H A P T E R E L E V E N Confirm the choice is Brother MFC USB Port(FaxModem) and click Next. When the Add New Hardware Wizard displays the message that installation of the FaxModem and its USB driver is completed, click Finish.
  • Page 99 S E T T I N G U P T H E M A C H I N E A N D C O M P U T E R T O W O R K T O G E T H E R Type Brother MFL Pro Printer II as the name of Printer name and click Finish.
  • Page 100 C H A P T E R E L E V E N Click OK. Windows will restart automatically. Reboot your PC. The MFL Unimessage Pro CD-ROM should auto run and you will be presented with the screen bellow: — Please follow the on screen prompts to install the Multi-Function Link Unimessage Pro software which is described in the software’s Quick Start Guide [supplied with the MFL Unimessage Pro CD-ROM].

  • Page 101: Software For Your Mfc-9870

    The following software is provided to optimize the use of your MFC-9870. The software can run under Windows ® * These drivers are supplied within the Brother Resource Manager. Workstation Version 4.0. Printer Driver*- The printer driver creates the print data from the applications, controls transmission and makes settings for printing.

  • Page 102: Connecting Brother Mfc To A Pc Using A Parallel Cable

    C H A P T E R E L E V E N Connecting Brother MFC to a PC Using a Parallel Cable Make sure you have an IEEE 1284 compliant, bi-directional parallel interface cable. Disconnect the telephone line cord, then unplug the machine power cord from the electrical outlet before connecting the parallel interface cable.

  • Page 103: Installing The Software/Drivers Under Windows

    From the Auto-Installer Select your preferred language by double clicking on it with your mouse. The MFC-9870 is a parallel laser device so select this option, again by double clicking. Select STEP 1 and install the Brother Resource Manager. You can either install the software now or make floppies*.

  • Page 104: Installing The Maintenance Utility On Ms-Dos

    C H A P T E R E L E V E N If you wish to install MFL Unimessage Pro, repeat Steps 3 to 5, then select STEP 2 to install MFL Unimessage Pro. Again following the onscreen prompts and re-booting your PC when instructed to do so. When installation is complete remove the CD-ROM from the drive.

  • Page 105: What Does The Remote Printer Console Do

    ® Windows , exit and return to the DOS prompt. Insert the Brother CD-ROM into your CD-ROM drive (substitute your appropriate drive letter for “X”). At the DOS prompt (C:\>) type X: (X is the letter of your CD-ROM drive) and press Enter.

  • Page 106: Running The Remote Printer Console Main Program

    C H A P T E R E L E V E N Type RPCSETUP and press Enter. Follow the instructions from the installer. Running the Remote Printer Console Main Program Type C:\RPCX>RPCX and press the Enter key to start the Remote Printer Console main program.

  • Page 107: Using The Special Printing Features

    C H A P T E R T W E L V E Using the Machine as a Printer Special Printing Features ® Windows Printing The dedicated printer driver and TrueType™ - compatible fonts for ® ® ® Microsoft Windows 95, 98 and Windows NT Workstation Version 4.0 are available on the CD-ROM supplied with your machine.

  • Page 108: Bi-Directional Parallel Interface

    C H A P T E R T W E L V E Bi-directional Parallel Interface The bi-directional interface lets the machine communicate with the computer, sending information about memory and printer setup conditions. The Remote Printer Console and Windows ®...

  • Page 109: Two-Sided Printing (Manual Duplexing)

    U S I N G T H E M A C H I N E A S A P R I N T E R Two-Sided Printing (Manual Duplexing) ® ® The supplied printer driver for Windows 95, 98 and for Windows NT Workstation Version 4.0 enables manual duplex printing.

  • Page 110: Loading One Sheet Of Paper

    C H A P T E R T W E L V E Loading One Sheet of Paper Insert the sheet of paper with the side you wish to print on face up in the manual feed slot. You do not have to choose manual feed in the Setup dialog box of your printer driver.

  • Page 111: Printing On Envelops, Thicker Paper And Card Stock

    U S I N G T H E M A C H I N E A S A P R I N T E R Printing on Envelops, Thicker Paper and Card Stock When the rear cover is lifted up, the machine has a straight paper path from the manual feed slot to the rear of the printer.

  • Page 112: Face Down Output Bin

    C H A P T E R T W E L V E Face Down Output Bin The machine ejects paper with printed surfaces face down into the output bin in the front of the machine. Pull out the output bin extension to support the printed pages.

  • Page 113: Printer Operation Keys

    U S I N G T H E M A C H I N E A S A P R I N T E R Printer Operation Keys On/Off Line Key This key toggles the machine’s On Line and Off Line print status, which appears on the display.

  • Page 114: Printer Menu Functions

    C H A P T E R T W E L V E Printer Menu Functions Printing the Internal Font List You can print a list of the machine’s internal (or resident) fonts to see how each font looks before you select it. Printing the Print Configuration List You can print a list of current settings for the printer.

  • Page 115: Acceptable Paper

    U S I N G T H E M A C H I N E A S A P R I N T E R Press Menu 2, 2, 2. The screen displays 1.SET 2.QUIT Press 1 to set PC to print in hexadecimal mode. —OR— Press 2 to exit.
  • Page 116 C H A P T E R T W E L V E...

  • Page 117: Accessories Memory Board

    The memory board is installed on the main controller board inside the machine. When you add the optional memory board, it increases the performance modes for both fax and printer operations. A special Brother memory board is available from your Brother dealer. Be careful to purchase the appropriate memory board for your needs.

  • Page 118: Optional Paper Tray

    C H A P T E R T H I R T E E N For the Fax Receiving For the Printer and Fax Sending Using ITU-T #1 Chart with JBIG coding and Standard Resolution. Optional Paper Tray You can purchase the Paper Tray accessory (LT400) to use as a third paper source.

  • Page 119: Important Information

    C H A P T E R F O U R T E E N Important Information Important Safety Instructions Read all of these instructions. Save them for later reference. Follow all warnings and instructions marked on the product. Unplug this product from the telephone and AC sockets (in this order) before cleaning.
  • Page 120 C H A P T E R F O U R T E E N Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never spill liquid of any kind on the product.

  • Page 121: Iec 825 Specification

    I M P O R T A N T I N F O R M A T I O N IEC 825 Specification This machine is a Class 1 laser product as defined in IEC 825 specifications. The label shown below is attached in countries where required.

  • Page 122: Radio Interference (For 220-240 V Model Only)

    C H A P T E R F O U R T E E N Radio Interference (For 220-240 V Model Only) This apparatus complies with EN55022/Class B and EN55024. For Your Safety To ensure safe operation the three-pin plug supplied must be inserted only into a standard three-pin power point which is effectively grounded through the normal household wiring.

  • Page 123: Troubleshooting Troubleshooting

    Release the scanner lock lever and press Stop. If you see MACHINE ERROR AF (or AE), stop operation and contact your Brother dealer for service. Try the call again. If problem continues, call Telephone Company to check your phone line.
  • Page 124 MACHINE ERROR XX. Please call your Brother dealer for service. See Printer Jam in this chapter. Reinstall the toner cartridge. Replace the toner cartridge with a new one. (See “Replacing the Toner Cartridge”...

  • Page 125: Document Jams And Paper Jams

    T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Document Jams and Paper Jams Based upon where the original document or printed sheet is jammed, follow the appropriate set of instructions to remove it.

  • Page 126: Printer Jam

    C H A P T E R F I F T E E N Printer Jam Before you can clear a paper jam error, you must find out where the paper is stuck. WARNING Do not force the jammed paper from the paper tray because you may damage the machine and cause toner to scatter.

  • Page 127: Paper Is Jammed In The Multi-Purpose Paper Cassette

    T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Paper is Jammed in the Multi-purpose Paper Cassette Pull the paper cassette out of the machine. Remove any crinkled sheets.

  • Page 128: Paper Is Jammed In The Fuser Unit

    C H A P T E R F I F T E E N Paper is Jammed in the Fuser Unit Open the rear cover. Pull out jammed paper. When you have to pull paper out the back of the machine, the fuser may get dirty with toner powder causing the next few printed page(s) to look messy.

  • Page 129: If You Are Having Difficulty With Your Mfc

    If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If a copy looks worse, then call your Brother dealer for service. Sometimes you may see vertical streaks/black lines on the faxes you receive.
  • Page 130 I view my document on the screen but do not show up when I print them. Scanning Difficulties TWAIN Errors appear while scanning. Make sure the Brother TWAIN Driver is selected as the primary source. Software Difficulties You see the “New Hardware Found”...
  • Page 131 If you are using Windows 95/98, select ‘Printer Settings’ from the ‘Start’ menu. Open‘Brother MFC-9870’ properties. Click ‘Spool Setting’ on the characters ‘Details’ tab. Select ‘RAW’ from ‘Spool Data Format’. Check that the DOS application software interface settings match those of your printer: for example, if you are using a parallel printer cable, you would probably set your DOS software printer port to LPT1.
  • Page 132 C H A P T E R F I F T E E N DIFFICULTY Print Quality Difficulties Printouts are too dark or light Printed pages contain white stripes. White Stripes or Faint lmages Printed pages are stained with toner or have vertical stripes.
  • Page 133 T R O U B L E S H O O T I N G A N D M A I N T E N A N C E DIFFICULTY Printed pages are blurred at the center or at either edge. Blurred Page Ghost images appear on printed page.

  • Page 134: Problem Using Applications Which Use Special Comms Drivers, Such As The Hp Pavilion Pc And The "Hp Demo" Screen Saver

    Installing the “HP Demo” screen saver on your HP Pavilion PC after you have installed the MFL Unimessage Pro software will overwrite the SYSTEM. INI file and you cannot use the Brother MFC to print, scan or for Remote Set up. Then you will have to edit the SYSTEM. INI file as...

  • Page 135: The Machine Connect Failure Or Bi-Directional Communication Error

    Remove the conflicting situation caused by one of the following printer drivers. Review the following sections that apply to any additional printer drivers you may have installed into your Windows Brother HL-6/6V/10h/630series/660series/960/1260/WL-660 HP LaserJet series II, IID, IIP, IIP+, III, IIID, IIIP or IV Plus NEC SuperScript 610/660...

  • Page 136: Hp Laserjet 4 Plus

    C H A P T E R F I F T E E N Open the file “win.ini” by using the “Notepad” application. You can find the following statement in the [spooler] section. [spooler] QP.LPT1 = wpsljqp.dll To disable this function, put a semicolon at the start of the sentence as follows;...

  • Page 137: Graphics Or Text Is Missing When The Document Is Printed

    T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Open the file “win.ini” by using the “Notepad” application. You can find the following statement in the [windows] section.

  • Page 138: Packing And Shipping The Mfc

    C H A P T E R F I F T E E N Packing and Shipping the MFC Whenever you transport the MFC, use the packing materials that came with your MFC. If you do not pack the MFC correctly, you could void your warranty.
  • Page 139 T R O U B L E S H O O T I N G A N D M A I N T E N A N C E WARNING Remove the drum unit and toner cartridge assembly. Leave the toner cartridge installed in the drum unit.
  • Page 140 C H A P T E R F I F T E E N Wrap the machine in the plastic bag and place it in the original carton with the original packing material. Place documents (manual and printed material) and the cables, drum unit and toner cartridge assembly into the carton as shown below.

  • Page 141: Regular Maintenance

    Lift the ADF unit. Clean the white roller, and the glass strip under the roller with methylated sprit on a lint-free cloth. If the screen still displays a scanner error, please contact your Brother dealer for service. White Film White Roller...

  • Page 142: Cleaning The Printer

    C H A P T E R F I F T E E N Cleaning the Printer WARNING WARNING After you have used the machine, some internal parts of the machine are extremely HOT! When you open the top cover of the machine, never touch the shaded parts shown in the diagram below.

  • Page 143: Cleaning The Drum Unit

    T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Cleaning the Drum Unit We recommend you place the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering toner.

  • Page 144: Replacing The Toner Cartridge

    Discard the used toner cartridge according to local regulations. If you are not sure of them, consult with Brother dealer for service. Be sure to seal the toner cartridge tightly so toner powder does not spill out of the cartridge.

  • Page 145: Steps For Replacing Toner Cartridge

    T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Steps for Replacing Toner Cartridge WARNING After you have just used the machine, some internal parts of the machine will be extremely HOT! So, never touch the shaded parts shown in the illustration below.
  • Page 146 If a toner cartridge is left unpacked for a long period of time, the toner life is shortened. You should use only a genuine Brother toner cartridge (TN-6300/ TN-6600 series), which is specially formulated to ensure top print quality.
  • Page 147 T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Install the new toner cartridge into the drum unit until it clicks into place.

  • Page 148: Drum Life Considerations For Your Brother Fax Machine

    Drum Life Considerations for Your Brother Fax Machine Your Brother fax machine uses a drum and toner assembly for document printing. The toner life is directly dependent upon the amount of black printing on the printed pages. The drum will last for 77 hours of continuous printing time, which in normal use will be up to 20,000 A4 sized pages.

  • Page 149: Replacing The Drum Unit

    CHANGE DRUM SOON, the drum unit is nearly at the end of its life. Prepare a new drum unit to replace the current one. You may need to order one from your Brother dealer. Even if the display shows CHANGE DRUM SOON, you may be able to continue to print without replacing the drum unit for a while.
  • Page 150 C H A P T E R F I F T E E N Follow these steps to replace the drum unit: Discard the used drum unit according to local regulations. Be sure to seal the drum unit tightly so toner powder does not spill out of the unit. When discarding used drum units, keep them separate from domestic rubbish.
  • Page 151 T R O U B L E S H O O T I N G A N D M A I N T E N A N C E Reinstall the toner cartridge into the new drum unit. For more information, see “Replacing the Toner Cartridge”...
  • Page 152 C H A P T E R F I F T E E N...

  • Page 153: Specifications Fax Specifications

    C H A P T E R Specifications Fax Specifications Compatibility Coding system Modem speed Document input width Document input length Scanning/Printing width Paper Cassette Grey scale Display Polling types Contrast control Resolution Memory Capacity One Touch Dial Speed Dial Automatic redial Auto answer Communication source...

  • Page 154: Printer Specifications

    Brother Printing System for Windows HP LaserJet IIP (PCL level 4) ® Windows 95, 98 and Windows NT 4.0 driver supporting Brother Native Compression mode and bi-directional capability Bi-directional parallel cable (IEEE-1284) USB (Universal Serial Bus) Interface Using Windows Only...

  • Page 155: Electrical And Environment

    Electrical and Environment Temperature Warm-Up First Print Power Source Power Consumption Noise Humidity Dimensions Weight Specifications are subject to change for improvement without prior notice. S P E C I F I C A T I O N S (Allowable) 10 - 32.5 C (50 - 90.5 F) (Storage) 0 - 40 C (32 - 104 F) Max.

  • Page 156: Parallel Interface Specifications

    C H A P T E R S I X T E E N Parallel Interface Specifications Interface Connector Pin Assignment Pin No. Signal DATA STROBE DATA 1 DTAT 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7 DATA 8 ACKNLG BUSY...

  • Page 157: Symbol Sets/Character Sets

    Brougham 12 (10 point) Letter Gothic 16.66 (8.5 point) (Portrait and Landscape are available for the above.) Symbol Sets/Character Sets *HP mode • ISO14 JIS ASCII • ISO57 Chinese • ISO11 Swedish • HP Spanish • ISO17 Spanish • ISO10 Swedish •...
  • Page 158 C H A P T E R S I X T E E N The following table shows characters available only in the corresponding character set. The numbers at the top of the table are code values with which characters are to be replaced in the Roman 8 character set. For other characters, see character set of Roman 8.

  • Page 159: Glossary

    Glossary ADF (Automatic Document Feeder Capacity) Refers to the number of pages that can be placed in the document feeder and fed one at a time automatically. Automatic Fax Transmission Sending a fax. Automatic Redial A feature that enables your fax machine to redial the last fax number if the original fax did not go through because the line was busy.
  • Page 160 G L O S S A R Y Cover Page Prints a page at the other party’s machine, that contains the Cover Page Message The comment that is on the Cover Page. This is a Delayed Transmission Sends your fax at a later time that day. Drum unit A printing device for your machine.
  • Page 161 Journal Period The preprogrammed time period between automatically printed Journal Reports. You can print Journal on demand without interrupting this cycle. LCD (Liquid crystal display) The display screen on the MFC that shows interactive messages during On-Screen Programming and defaults to the date and time when the machine is idle. Memory Status List Shows how much memory is being used, how much is left, and the type of messages in memory.
  • Page 162 This will make the receiving document significantly lighter. from your MFC to the receiving fax machine. systems. If you install the Brother True Type Fonts, more types of fonts will be available for Windows showing caller ID, date, time, and number of pages.

  • Page 163: Index

    Index ADF (Automatic Document Feeder) ... 36 Answer Mode ... 48 Assembly ... 10 Automatic Transmission ... 39 Beeper Volume ... 29 Bi-directional Parallel Interface ... 100 Bi-directional parallel interface cable ... 94 Broadcasting ... 65 Broadcasting (Set Up Groups) ... 61 BT Call Sign ...
  • Page 164 I N D E X Glossary ... 151 grey scale ... 152 Hexadecimal ... 106 Internal Font List ... 106 JOURNAL ... 73 Loading Paper ... 11 Lower Tray ... 51 MACHINE ERROR AF (or AE) ... 9 Maintenance ... 133 MANUAL ...
  • Page 165 Real Time Transmission ... 39 Reception into Memory ... 49 Reduced Incoming Document ... 49 Remote Access Code ... 69 Remote Access Code (Changing)) ... 68 Remote Activation Code ... 51 Remote Commands ... 69 Remote Fax Options ... 67 Remote Retrieval ...
  • Page 166 I N D E X...

  • Page 167: Accessory List

    Accessory List Model Name TN-6300 TN-6600 DR-6000 ME-2050 ME-4050 ME-8000 ME-16000 LT-400 NC-8000 Change Answer Mode Press 9 8 then for EXT.TEL/TAD, press 1. Fax, press 2. Exit Remote Operation Press 9 0. Change Remote Access Code Press Menu, 1, 7, 3. 2 Enter the 3-digit number.
  • Page 168 Remote Commands Change Fax Forwarding Setting Press 9 5 then to Turn feature off press 1. Enter Fax Forwarding press 2. Program Fax Forward Number press 4. Enter the new number of the remote fax machine where you want your fax message forwarded and then press # #.
  • Page 169 Declaration of Conformity Brother International Europe Ltd. Brother House, 1, Tame Street, Audenshaw, Manchester, M34 5JE United Kingdom declare that this product is in conformity with the following normative documents: Safety: IEC 60950 2nd Edition, 1991 + Amd. 1, 1992 + And. 2, 1993 + Amd.
  • Page 170 This machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support fax machines purchased in their own countries. ® UK/IRE LE1397004 Printed in China...

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