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TROUBLE SHOOTING
TRIAGE
1.
Confirm the symptom from the customer.
2.
Select that symptom from the chart.
3.
Bring all the boards and cables listed for that symptom.
4.
Follow the troubleshooting charts in the technical guides to isolate the board.
5.
Chart Color Code.
RED DOT: Most likely defective part
BLUE TRIANGLE: Secondary possible defective part
BLACK TEXT: Board that may correct the symptom
GRAY CELL: Items not applicable for this model
Symptoms - Shutdown. Power LED
blinking red diagnostics sequences
Reference
2
3
4
5
B* Board
p
l
p
DPA Board
(QX only)
G* Board/ADP
l
p
p
H* Board
Speaker
p
Tuner board
(Except QX)
Wifi & BT
Module
LD* Board
l
p
p
(49" only)
V By One FFC
p
Tcon
LCD Panel
l
Panel
Power Power
LD
(Communication)
Problem
Audio
XBR-49X835D
Symproms - no shutdown
Error log record only
TU_
TCO
FRC
AUD_ERR_I
6
7
8
DEM
N_E
TC_I
2C
OD
RR
2C
p
l
p
p
l
l
l
p
l
l
Panel
(Backlight) TEMP 4KBE
Video
No
Power
- missing or distorted
No White Power
Stationary
LED & does not
No video
colored
NO RF
No video
reponse to
One of
No Remote
lines or
input
all Inputs
remote (Dead
Inputs
dots
Set)
p
p
l
l
l
l
p
l
l
p
p
p
p
p
l
p
Remote
Network
Audio
Skype
Wireless
Skype
No Audio
can't connect
Can't Work
p
p
l
p
p
l
l
l
p
p
Bluetooth
Smart Core
(BT)
Bluetooth / One
Smart Core no LED
Step Remote
(Set is still alive)
(OSR) can't
connect
p
p
l
l
20
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