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HP ENVY 17m Maintenance And Service Manual
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HP ENVY 17m Maintenance And Service Manual

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Maintenance and Service Guide
HP ENVY 17m Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Summary of Contents for HP ENVY 17m

  • Page 1 Maintenance and Service Guide HP ENVY 17m Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Intel and Core are trademarks of Intel bound by the terms of the HP End User License Not all features are available in all editions or Corporation or its subsidiaries in the U.S.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 6 Display ..................................8 Keyboard area ................................ 9 TouchPad ............................. 9 Lights ..............................10 Button, speakers, and fingerprint reader ..................11 Special keys ............................
  • Page 6 Using HP PC Hardware Diagnostics UEFI ......................61 Starting HP PC Hardware Diagnostics UEFI ..................62 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........62 Downloading the latest HP PC Hardware Diagnostics UEFI version ......62...
  • Page 7 Backing up information and creating recovery media ..................65 Using Windows tools ......................... 65 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..65 Restoring and recovery ............................66 Restoring, resetting, and refreshing using Windows tools .............. 66 Recovering using HP Recovery media ....................
  • Page 8 viii...

  • Page 9: Product Description

    Product components and their descriptions Category Description Product Name HP ENVY 17m Laptop PC Model numbers: 17-ce0001 - 17-ce0999, 17t-ce000 Processor Intel® Core™ i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 2400 MHz FSB, 8 MB L3 cache, quad core, 15 W) Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 2400 MHz FSB, 6 MB L3 cache, quad core, 15 W)
  • Page 10 Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust panel resolution to fit embedded panel and external monitor connected) USB 3.1 Gen 1 Type A ports (3); two on left side, one on right side; supports HP Sleep & Charge (right side)
  • Page 11 Supports battery fast charge AC adapter 65 W HP Smart AC adapter (non-PFC, standard barrel, 4.5 mm, straight) 65 W HP Smart AC adapter, EM (non-PFC, standard barrel, 4.5 mm, straight) Power cord 1 m, conventional power cord (C5) Security Trusted Platform Module (fTPM) 2.0, firmware based...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Web/Kiosk Windows 10 Home 64 Single Language Serviceability End-user replaceable part: AC adapter Chapter 1 Product description...

  • Page 13: Getting To Know Your Computer

    Optical drive eject button Releases the optical drive disc tray. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 14: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 15 Table 2-2 Left-side components and their descriptions (continued) Component Description Drive light Blinking white: The hard drive is being accessed. ● Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the computer.

  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 Getting to know your computer...

  • Page 17: Keyboard Area

    Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 18: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation.

  • Page 19: Button, Speakers, And Fingerprint Reader

    Button, speakers, and fingerprint reader Table 2-6 Button, speakers, and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 20: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 21: Bottom

    Bottom Table 2-8 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 22: Labels

    Locate this information before you contact support. Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 24 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly: Non-touch L54269-001 Touch screen L52653-001 Keyboard/top cover (includes keyboard cable): For a detailed list of country codes, see Keyboard/top cover on page For use in models with stamped finish L52452-xx1 TouchPad L53699-001...
  • Page 25 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number 32 GB/512 GB, PCIe (Optane Memory Module/solid-state drive combination drive) L57592-001 16 GB, PCIe (Optane Memory Module) L52458-001 (14) Heat sink (includes replacement thermal material) L52660-001 (15) L52661-001 (16)

  • Page 26: Mass Storage Devices

    Mass storage devices Table 3-2 Mass storage devices and their descriptions Item Component Spare part number Optical drive L55616-001 Optical drive bezel L52801-001 Hard drive (1 TB, 7200 rpm; includes foil cover) L23942-007 Hard drive connector/cable L52656-001 Hard drive foil cover included with hard drive Hard drive rubber holder L52662-001...

  • Page 27: Cables

    Table 3-2 Mass storage devices and their descriptions (continued) Item Component Spare part number 512 GB, PCIe, Gen 3 × 4 L52457-001 512 GB, PCIe, value L53277-001 256 GB, PCIe, Gen 3 × 4 L52455-001 256 GB, PCIe, Gen 3 × 2 L52456-001 128 GB, SATA-3, TLC L52454-001...

  • Page 28: Miscellaneous Parts

    For use in the United Kingdom L22320-001 Miscellaneous kit (includes memory module absorber and heat sink conductive tape) L52665-001 Hub, USB-C–to–Multiport 919666-001 Hub, USB-C–to–USB-A 916838-001 Adapter, USB-C–to–USB-A 833960-001 HP HDMI–to–VGA adapter 701943-001 Solid-state drive foil L52664-001 Screw Kit L52668-001 Chapter 3 Illustrated parts catalog...

  • Page 29: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-marking, non-conductive pry tool ● Magnetic Phillips P1 screwdriver ● Suction cup ● Device to heat the display to loosen adhesive ●...

  • Page 30: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 31: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 32: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. ●...

  • Page 33: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...

  • Page 34: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 52 screws that must be removed, replaced, and/or loosened when servicing the computer.

  • Page 35: Bottom Cover And Rubber Feet

    Bottom cover and rubber feet Table 5-1 Bottom cover and rubber feet descriptions and part numbers Description Spare part number Bottom cover L52805-001 Rubber Foot Kit L52666-001 ▲ Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover and rubber feet: Insert a very thin paper clip or similar tool into the release hole in the optical drive bezel to release the drive tray.
  • Page 36 Remove the Torx T5 2.5 × 4.0 screw from the bottom edge of the computer (5). Use a plastic tool (1) to separate the front of the bottom cover from the computer. On the hinge side, lift up near both hinges to remove the bottom cover from the computer (2). Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 37 To avoid damaging the optical drive tray, push the tray back into the computer. Reverse this procedure to install the bottom cover and rubber feet. Component replacement procedures...

  • Page 38: Battery

    Battery Table 5-2 Battery description and part number Description Spare part number Battery (3-cell, 52 Whr) L09281-855 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover and rubber feet on page 27).

  • Page 39: Optical Drive And Bezel

    Optical drive and bezel Table 5-3 Optical drive and optical drive bezel descriptions and part numbers Description Spare part number Optical drive L55616-001 Optical drive bezel L52801-001 Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover and rubber feet on page 27).
  • Page 40 If it is necessary to remove the bezel from the optical drive, press the release latch (1), rotate the left side of the bezel outward (2), and then remove the bezel from the drive (3). Reverse this procedure to install the optical drive and bezel. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 41: Wlan Module

    WLAN module Table 5-4 WLAN module description and part number Description Spare part number Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L22634-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 42 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 43: Hard Drive, Drive Rubber Holder, And Cable

    Hard drive, drive rubber holder, and cable Table 5-5 Hard drive, drive rubber holder, and cable descriptions and part numbers Description Spare part number Hard drive, 1 TB, 7200 rpm (includes foil cover) L23942-007 Hard drive rubber holder L52662-001 Hard drive connector/cable L52656-001 Before removing the hard drive, follow these steps: Prepare the computer for disassembly...
  • Page 44 If it is necessary to remove the rubber hard drive cover, pull the sides of the cover outward (1), and then remove the cover from the hard drive (2). If it is necessary to remove the connector from the hard drive, lift the tape from the connector (1), disconnect the connector from the rear of the drive (2), and then pull the cable through the hole in the foil (3).
  • Page 45 Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 46: Solid-State Drive And Optane Memory Module

    Solid-state drive and Optane Memory Module Table 5-6 Solid-state drive descriptions and part numbers Description Spare part number 512 GB, PCIe, Gen 3 × 4 L52457-001 512 GB, PCIe, value L53277-001 256 GB, PCIe, Gen 3 × 4 L52455-001 256 GB, PCIe, Gen 3 × 2 L52456-001 128 GB, SATA-3, TLC L52454-001...

  • Page 47: Memory Module

    Memory module Table 5-7 Memory descriptions and part numbers Description Spare part number Memory module, 8 GB 937236-855 Memory module, 4 GB L10598-855 Before removing the memory modules, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).
  • Page 48 Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same procedure to remove both memory modules. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
  • Page 49 Component replacement procedures...

  • Page 50: Usb Board

    USB board NOTE: The USB board spare part kit does not include the cable. The cable is available using spare part number L52658-001. Table 5-8 USB board description and part number Description Spare part number USB board L52650-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).

  • Page 51: Touchpad

    TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number L52655-001. Table 5-9 TouchPad description and part number Description Spare part number TouchPad L53699-001 Before removing the TouchPad , follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).

  • Page 52: Privacy Board

    Privacy board NOTE: The privacy board spare part kit does not include the cable. The privacy board cable is available using spare part number L53278-001. Table 5-10 Privacy board description and part number Description Spare part number Privacy board L52803-001 Before removing the privacy board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...

  • Page 53: Fingerprint Reader Board

    Fingerprint reader board NOTE: The fingerprint reader board spare part kit does not include the cable. The board cable is available using spare part number L52657-001. Table 5-11 Fingerprint reader board descriptions and part numbers Description Spare part number Fingerprint reader board for use in models with a stamped finish L52651-001 Before removing the fingerprint reader board, follow these steps: Prepare the computer for disassembly...

  • Page 54: Fan

    Table 5-12 Fan description and part number Description Spare part number L52661-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover and rubber feet on page 27).

  • Page 55: Heat Sink

    Heat sink Table 5-13 Heat sink and thermal pad descriptions and part numbers Description Spare part number Heat sink L52660-001 Thermal pad L54094-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).
  • Page 56 Clean and reapply thermal material to the surfaces of the system board components (1) (3) and the heat sink (2) (4) each time the heat sink is removed. Reverse this procedure to install the heat sink. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 57: System Board

    System board Table 5-14 System board descriptions and part numbers Description Spare part number System board including integrated Intel Core i7-8565U processor and 4 GB of discrete graphics memory L52451-601 System board including integrated Intel Core i7-8565U processor and 2 GB of discrete graphics memory L52450-601 System board including integrated Intel Core i5-8265U processor and 2 GB of discrete graphics memory L52449-601...
  • Page 58 Remove the seven Phillips M2.0 × 3.5 screws that secure the system board to the computer. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 59 Lift the left side of the system board (1), disconnect the power connector cable from the bottom of the board (2), and then pull the system board to the left to remove it from the computer (3). Reverse this procedure to install the system board. Use the following illustration to determine the correct locations for the protective tape on the system board.

  • Page 60: Card Reader Board

    Card reader board Table 5-15 Card reader board description and part number Description Spare part number Card reader board L52802-001 Before removing the card reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover and rubber feet on page 27).

  • Page 61: Speakers

    Speakers Table 5-16 Speaker description and part number Description Spare part number Speakers (includes left and right speakers and cables) L52667-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover and rubber feet on page 27).

  • Page 62: Display Assembly

    Display assembly Table 5-17 Display assembly descriptions and part numbers Description Spare part number Display assembly, non-touch L54269-001 Display assembly, touch screen L52653-001 Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).
  • Page 63 Separate the display from the computer by pulling the display up and away from the chassis (3). Reverse this procedure to install the display assembly. Component replacement procedures...

  • Page 64: Power Connector

    Power connector Table 5-18 Power connector description and part number Description Spare part number Power connector L52659-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover and rubber feet on page 27).

  • Page 65: Keyboard/Top Cover

    Keyboard/top cover The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. Table 5-19 Keyboard/top cover description and part number Description...

  • Page 66: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 67: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 68: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 69: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 70: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 71: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 72 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 73: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery.

  • Page 74: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 75: Specifications

    Specifications Table 9-1 Computer specifications Metric U.S. Computer dimensions Width 405.0 mm 15.9 in Depth 266.0 mm 10.5 in Height 22.5 mm 0.9 in Weight, solid-state drive + optical drive 2830.0 g 6.2 lbs Weight, hard drive + optical drive 2920.0 g 6.4 lbs Input power...

  • Page 76: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 77: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 78 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 79: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 80: Index

    47 spare part number 17, 18 display panel spare part number 17, 47 BIOS product description 1 HP PC Hardware Diagnostics UEFI determining version 58 drive light, identifying 7 downloading 62 downloading an update 59 starting 62 starting the Setup Utility 58...
  • Page 81 14 USB SuperSpeed port with HP computer 14 WLAN 14 Sleep and Charge 5 left control zone, identifying 9 USB Type-C with HP Sleep and left side components 6 Charge 6 recovery 65 lights power button, identifying 11...
  • Page 82 42 spare part numbers 16, 42 USB board cable, spare part number 16, 42 USB SuperSpeed port with HP Sleep and Charge, identifying 5 USB SuperSpeed port, identifying 6 USB Type-C port with HP Sleep and Charge, identifying 6 Index...

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