Maintenance and Service Guide HP Pavilion Gaming 15 Laptop PC...
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Bluetooth is a trademark owned by its bound by the terms of the HP End User License Not all features are available in all editions or proprietor and used by HP Inc. under license.
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Important Notice about Customer Self-Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self- Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts,"...
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Important Notice about Customer Self-Repair Parts...
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Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 6 Display ..................................7 Keyboard area ................................ 8 Touchpad ............................. 8 Touchpad settings ......................8 Lights ..............................9 Button and speakers .........................
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Downloading a BIOS update ......................60 8 Using HP PC Hardware Diagnostics ........................ 61 Using HP PC Hardware Diagnostics Windows (select products only) ..............61 Downloading HP PC Hardware Diagnostics Windows ............... 61 Downloading the latest HP PC Hardware Diagnostics Windows version ....... 62 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .....................
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Backing up information and creating recovery media ..................66 Using Windows tools ......................... 66 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..66 Restoring and recovery ............................67 Restoring, resetting, and refreshing using Windows tools .............. 67 Recovering using HP Recovery media ....................
Product components and their descriptions Category Description Product Name HP Pavilion Gaming 15 Laptop PC Model numbers: 15-ec0xxx, 15z-ec000 Processor AMD® Ryzen™ 7 3750H (2.3 GHz, turbo up to 4.0 GHz), 2400 MHz/6 MB L2 + L3 cache, quad core, 35 AMD Ryzen 5 3550H (2.1 GHz, turbo up to 3.7 GHz), 2400 MHz/6 MB L2 + L3 cache, quad core, 35 W...
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Supports HP Audio Boost Dual speakers Video HP TrueVision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR 720p by 30 frames per second Dual-array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression...
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Product components and their descriptions (continued) Category Description USB 3.1 Gen 1 Type A port USB 3.1 Gen 1 Type-C port (supports data transfer only) USB 2.0 Type A port (supports HP Sleep & Charge) Media card reader Supports microSD™/SDHC™/SDXC™ Push-push insertion/removal Internal card expansion One M.2 slot for WLAN...
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Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Pro 64 FreeDOS 3.0 Serviceability...
HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Right side...
● Power connector Connects an AC adapter. USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Display...
Keyboard area Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. To turn on the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Using an external mouse, click the touchpad button.
Lights Table 2-5 Lights and their descriptions Component Description Power light On: The computer is on. ● ● Blinking (select products only): The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unnecessary components. ●...
Button and speakers Table 2-6 Button and speakers and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
Bottom Table 2-8 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Rear Table 2-9 Rear components and their descriptions...
● may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Table 2-10 Service label components Component HP product name Model number Product ID Serial number Warranty period ●...
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
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Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly NOTE: Spare parts for display assemblies are available only at a subcomponent level. Keyboard/top cover backlit): For a detailed list of country codes, see Keyboard/top cover on page For use in acid green models L72597-xx1 For use in ghost white models with a backlit keyboard...
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Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number AMD Ryzen 5 3550H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L71931-xx1 AMD Ryzen 5 3550H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L71929-xx1 AMD Ryzen 5 3550H processor and 3 GB of discrete graphics memory (GeForce GTX 1050) L71928-xx1...
Table 3-2 Display components and their descriptions (continued) Item Component Spare part number For use in ultra violet models with a 3.2 mm display panel L72715-001 For use in ghost white models with a 2.6 mm display panel L72712-001 For use in acid green models with a 2.6 mm display panel L72714-001 For use in ultra violet models with a 2.6 mm display panel L72716-001...
Mass storage devices Table 3-4 Mass storage devices and their descriptions Item Component Spare part number Hard drive 1 TB, 7200 rpm 766644-005 1 TB, 5400 rpm 762990-005 Hard drive brackets not available as spare part Hard drive connector/cable L72698-001 Solid-state drive (M.2) 1 TB, PCIe, Gen 3 ×...
Miscellaneous parts Table 3-5 Miscellaneous parts and their descriptions Component Spare part number AC adapter (PFC, slim, 4.5 mm): 200 W L00818-850 150 W L32661-001 135 W L15534-001 Rubber Foot Kit (left and right) L72718-001 External optical drive 747080-001 HDMI-to-VGA adapter 701943-001 Thermal grease L65268-001...
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Table 3-5 Miscellaneous parts and their descriptions (continued) Component Spare part number For use in India L22343-001 For use in Israel L22335-001 For use in Italy/Chile L22103-001 For use in Japan L22344-001 For use in North America L22331-001 For use in the People’s Republic of China L22341-001 For use in South Africa L22337-001...
Removal and replacement procedures preliminary requirements Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Non-conductive, non-marking pry tool ● Magnetic Phillips P1 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ●...
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 16 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
Bottom cover Table 5-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover for use in acid green models L72705-001 Bottom cover for use in ghost white and ultra violet models L72706-001 Before removing the bottom cover, follow this step: Prepare the computer for disassembly (Preparation for disassembly on page 27).
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Pull the bottom cover off the computer (3). Reverse this procedure to install the bottom cover. Component replacement procedures...
Memory module Table 5-3 Memory descriptions and part numbers Description Spare part number Memory module, 8 GB 937236-855 Memory module, 4 GB L10598-855 Before removing the memory modules, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).
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Gently press down on the module edges until the side retention clips snap into place (3). Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
Hard drive assembly Table 5-4 Hard drive and connector descriptions and part numbers Description Spare part number Hard drive, 1 TB, 7200 rpm 766644-005 Hard drive, 1 TB, 5400 rpm 762990-005 Hard drive connector/cable L72698-001 Before removing the hard drive assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).
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If it is necessary to disassemble the hard drive, remove the four Phillips M3.0 × 3.0 screws (1) from the bracket, and then remove the bracket from the hard drive (2). Disconnect the connector from the drive (3). Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 49 screws that must be removed, replaced, and/or loosened when servicing the computer.
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Reverse this procedure to install the feet. Chapter 6 Removal and replacement procedures for authorized service provider parts...
Battery Table 6-2 Battery description and part number Description Spare part number Battery (3 cell, 52 Whr) L48495-005 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (see Bottom cover on page 28).
WLAN module Table 6-3 WLAN module description and part number Description Spare part number Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
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Reverse this procedure to install the WLAN module. Component replacement procedures...
Touchpad NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is available using spare part number L72707-001. Table 6-4 Touchpad description and part number Description Spare part number Touchpad L72709-001 Before removing the touchpad , follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).
Fans Table 6-5 Fan description and part number Description Spare part number Fans L72702-001 Before removing the fans, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (see Bottom cover on page 28).
Heat sink Table 6-6 Heat sink and thermal pad descriptions and part numbers Description Spare part number Heat sink for use in models with GeForce GTX 1660 Ti graphics L81917-001 Heat sink for use in models with GeForce GTX 1650 graphics L72701-001 Heat sink for use in models with GeForce GTX 1050 graphics L72700-001...
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Clean and reapply thermal grease to the surfaces of the heat sink (2) and system board components (1) each time the heat sink is removed. Replace the thermal pads on the heat sink (4), noting their associated locations on the system board (3). Reverse this procedure to install the heat sink.
Power button/USB board Table 6-7 USB board description and part number Description Spare part number Power button/USB board for use in ghost white models L72694-001 Power button/USB board for use in acid green models L72695-001 Power button/USB board for use in ultra violet models L72696-001 Before removing the power button/USB board, follow these steps: Prepare the computer for disassembly...
System board All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Table 6-8 System board descriptions and part numbers Description Spare part number AMD Ryzen 7 3750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L71932-xx1 AMD Ryzen 7 3750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L71930-xx1...
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Remove the five Phillips M2.0 × 3.5 screws that secure the system board to the computer. Chapter 6 Removal and replacement procedures for authorized service provider parts...
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Lift the right side of the system board (1), and then pull the system board to the right to remove it from the computer (2). Reverse this procedure to install the system board. Component replacement procedures...
Speakers Table 6-9 Speaker description and part number Description Spare part number Speakers L72708-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (see Bottom cover on page 28).
Display assembly NOTE: The display assembly is available as a spare part only at the subcomponent level. Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the bottom cover (see Bottom cover on page 28).
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Separate the display from the computer (2). If it is necessary to replace display assembly subcomponents, first remove the bezel: Insert a non-marking, non-conductive tool into the seam at the bottom of the bezel and pull to release the bezel from the display (1). Release the top edge of the display bezel (2) from the display assembly.
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Remove the display bezel (5). The display bezel is available using spare part number L72717-001. If it is necessary to remove the display panel: Use tweezers to pull and roll the tape that routes behind both the left and right sides of the display panel (1).
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After tape is completely removed from behind both sides of the panel, rotate the panel over next to the display back cover (3). Chapter 6 Removal and replacement procedures for authorized service provider parts...
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Peel the tape off the connector on the back of the panel (1), and then disconnect the cable from the display panel (2). The display panel is available using spare part number L71938-001 for 220 nit, slim (3.2 mm) panels, L71939-001 for 250 nit, slim (3.2 mm) panels, L71940-001 for 300 nit, eDP 1.2, ultraslim (2.6 mm) panels, and L71941-001 for 300 nit, eDP 1.4, ultraslim (2.6 mm) panels.
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Remove the display hinges from the display (3). The display hinges are available using spare part number L72710-001. If it is necessary to remove the webcam module: Lift evenly on both sides of the webcam module to detach the it from the display back cover (1), ▲...
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If it is necessary to remove the display panel cable: Peel the cable from the adhesive that secures it to the back of the display panel (1), and then ▲ remove the cable (2). The display cable is available using spare part number L72719-001 for models without a 144 Hz display and L72720-001 for models with a 144 Hz display.
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Use the following image to determine proper cable routing when reassembling the display. The display back cover is available using the following spare part numbers: L72711-001: Ghost white models with a 3.2 mm display panel L72713-001: Acid green models with a 3.2 mm display panel L72715-001: Ultra violet models with a 3.2 mm display panel L72712-001: Ghost white models with a 2.6 mm display panel L72714-001: Acid green models with a 2.6 mm display panel...
Power connector Table 6-10 Power connector description and part number Description Spare part number Power connector for use in 200 W models L72704-001 Power connector for use in 150 W models L72703-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).
Keyboard/top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. Table 6-11 Keyboard/top cover description and part number Description...
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...
To download HP PC Hardware Diagnostics Windows, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool downloads to the selected location.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID ▲...
For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.
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Set the location for downloading the diagnostic tools. This feature provides access to the tools from the ● HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...
HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...
Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
10 Specifications Table 10-1 Computer specifications Metric U.S. Computer dimensions Width 360.0 mm 14.17 in Depth 257.0 mm 10.12 in Height 23.5 mm 0.93 in Weight (solid-state drive models) 2252.0 g 4.96 lbs Weight (hard drive models) 2342.0 g 5.16 lbs Input power Rating Operating voltage and current...
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
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Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
17, 55 hinges Bluetooth label 13 drive light, identifying 5 spare part number 17 boot order, changing 67 HP PC Hardware Diagnostics UEFI bottom components 12 downloading 63 electrostatic discharge (ESD) 23 bottom cover starting 63 preventing damage 24...
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HDMI 6 removal 58 computer 13 product description 2 spare part numbers 15, 58 USB port with HP Sleep and keypad, integrated numeric Charge 6 keys recovery 66 USB SuperSpeed 6 action 11 discs 67...
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15, 40 touchpad zone, identifying 8 transporting guidelines 26 traveling with the computer 13 USB port with HP Sleep and Charge, identifying 6 USB SuperSpeed port, identifying 6 USB Type-C port, identifying 6 vents, identifying 12...